Public Employment Services: Facing the Challenges through Innovative

Delivery Models

Donna Koeltz Employment Services

Employment and Labour Market Policies Branch

KEY FEATURES OF PUBLIC EMPLOYMENT SERVICES

Free services for all citizens National in scope Use of services is Voluntary Arrange the best organization of services for the

labour market needs Encourages collaboration between labour market

partners Core Functions

Employment Service Convention C88, 1948Employment Service Recommendation R83, 1948

Regulatory Services

Regulatory Services

Job search assistance &

placement services Labour Market

Information

Administerunemployment benefits

Labour Market Programmes

Employment services

CORE FUNCTIONS

Women

Persons with Disabilities

Migrant Workers

Youth

Older Workers

Long Term Unemployed

WHO ARE THE VULNERABLE GROUPS?WHO ARE THE VULNERABLE GROUPS?

• Informality

• Social Inclusion

• Skills Mismatch

• Demographic Issues

• Structural issues in the labour market

• Low job creation and low labour demand

There is a need at the National and/or Regional level for employment policies, strategies and guidelines related to…

•Delivery Model •Work First versus Human Capital Development•Profiling•Early intervention•Target Groups•Migration

Lack of funds and budget constraints

Managing Performance

Number and size of offices

Qualifications of Staff

Use of information technology

Capacity for multi channeling

• Need to coordinate work of PES with other providers to avoid duplication and to maximize results

• Must consider the needs and opinions of both jobseekers and enterprises

• Also necessary in relation to migration both internally and across borders

• Job placement services vs. administrative duties

• Profiling• Early intervention• Self Help vs. Employability

Improvement • Integrating career guidance

activities vs. maintaining services for deeper engagement with clients

• Clearly defined and standardized occupational descriptions

• Good information sharing between stakeholders

• Capacity to collect, analyze and disseminate information

Unemployed Less that 1 Year Unemployed More than 1 Year

Consistent delivery system during the past 15 years

Clear division of roles between JobCentre Plus and External Service Providers

Job Seeker Allowance

A menu of labour market and employability improvement measures currently under the Work Programme

Performance Management System

Large Urban Areas

Outlying and Rural Areas

Clear division of roles between Centrelink and Job Services Australia providers

Job Seeker Classification Instrument

Employment Pathway Plan

Employment Pathway Fund

A menu of labour market and employability improvement measures

Performance Management System “Star Rating”

• Government is putting more responsibility on citizens, businesses and other organisations.

• Werkbedrijf (UVW) actively seeks cooperation with labour market partners including temporary work agencies (TWA)

• UVW focuses primarily on job seekers who are at a great distance from the labour market and employers who are willing to hire these job seekers.

• Accelerated development of e-services for job seekers and employers via werk.nl.

• Increased emphasis on Labour Market Information

• All clients who apply for a benefit are monitored from the day of registration until the end of the benefit to ensure compliance with the rules

There is no one-size-fits-all solution when it comes to delivering employment services.

Perhaps it is not so much who delivers the services but the quality with which they are delivered that is the final determinant.

A key to successful outcomes is the accurate classification of jobseekers at the outset.

While there appears to be a growing trend among PES to subcontract some of elements of their service, this differs among countries in both degree and approach

Collaboration among the various organizations will broaden the pool of available workers and open the doors of more enterprises in terms of job opportunities, and consolidating these services in a one-stop-shop approach can benefit all partners within the labour market.

Regardless of the degree of collaboration with external providers, PES will want to ensure that the core employment services are universally available and that all clients, both jobseekers and enterprises, have equitable choices in how they receive these services.

Most countries have not realized cost savings but rather re-allocated funds in a more effective and efficient manner.