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Emplo yee rela tions skills and compe tencies are still seen by employers a s, critical to

achieving performance benefits through a focus on employee involvement commitment and engagement.

Employee relations is seen as strategic in terms of managing business risk: both the downside risk of non-

compliance with an expanded body of employment law, and the upside risk of failing to deliver maximum

 business performance..Employee relations are about setting a trust among the employees so that

they feel as a part of the family.