public library service delivery review...programs and services, technology, marketing, and...
TRANSCRIPT
city.kawarthalakes.on.ca
Slide 1 Core Service Review
Public Library Service
Delivery Review
Information Session
Burnt River Community Hall
10 February 2016
city.kawarthalakes.on.ca
Slide 2
• Welcome, Introductions & Opening Remarks
• Our Library System
• Library Governance
• Why a Review?
• Library Strategic Plan (2008-2018)
• Comparison with Other Public Libraries
• Branch Performance Indicators
• Other Criteria & Considerations
• Library Board Action Plan / Burnt River Decision
• Questions & Answers
Presentation Outline
city.kawarthalakes.on.ca
Slide 3
17 Branch Locations
city.kawarthalakes.on.ca
Slide 4
Library Governance
• Under the Ontario Public Libraries Act, libraries
operate “under the management and control of a
board.”
• Board members are appointed by City Council
for a four-year term.
•The Board itself is an independent, incorporated
entity.
• Day-to-day operation and management of our
libraries is the responsibility of the CEO / Chief
Librarian, who reports to the Board.
city.kawarthalakes.on.ca
Slide 5
Role of Council and City Depts.
• Our libraries are in City-owned buildings
and the City looks after maintaining the
buildings.
• Each year we submit a budget for Council
approval. Most of our funding is from this
source.
• Courier system used to move library
materials from branch to branch is
operated by the City.
city.kawarthalakes.on.ca
Slide 6
Why a Review?
• Under the Public Libraries Act, the Board’s duty
is to provide “a comprehensive and efficient
public library service” that meets the needs of
the residents of the City of Kawartha Lakes.
•With a new City Council carrying out its own
Core Services Review, a new Library Board, and
need to update our 2008 Strategic Plan, this was
the right time to carry out a review.
city.kawarthalakes.on.ca
Slide 7
Goal in Carrying Out Review
Provide the best possible library service
given our financial realities.
•Promoting better efficiencies and cost
savings in library operations.
• Consolidating and redistributing staffing
resources to improve access and
programming.
city.kawarthalakes.on.ca
Slide 8
Our Review Process
Library Services Review
Process
city.kawarthalakes.on.ca
Slide 9
The Review Process
Before making any decisions we
assembled as much information as
possible:
• Strategic Plan and work of previous
boards.
• Comparisons with comparable libraries
• Data about all our branches.
• Considered a range of other factors.
city.kawarthalakes.on.ca
Slide 10
Library Strategic Plan (2008-2018)
● Prepared by Library Consultants A.F. Church &
Associates.
● Careful analysis of individual branches and of
the system as a whole.
● Comparison with other libraries and with
provincial standards.
● Included a community needs assessment.
● Sets of recommendations on governance and
all areas of operation (staffing, collections,
programs and services, technology, marketing,
and facilities).
city.kawarthalakes.on.ca
Slide 11
Library Strategic Plan (2008-2018)
3 Service Delivery Models Options
• 9 Branch District Library Model System
• 12 Branch District Library Model System
• Status Quo (18 Branch System)
city.kawarthalakes.on.ca
Slide 12
Library Strategic Plan (2008-2018)
9 Branch District Library Model System
Retain: Lindsay, Bobcaygeon, Fenelon Falls,
Woodville, Coboconk, Kinmount, Kirkfield,
Bethany, and Omemee.
Close: Downeyville, Cambray, Carden, Burnt
River, Dunsford, Little Britain, Norland,
Oakwood and Dalton.
city.kawarthalakes.on.ca
Slide 13
Library Strategic Plan (2008-2018)
12 Branch District Library Model System
Retain: Lindsay, Bobcaygeon, Fenelon Falls,
Woodville, Coboconk, Kinmount, Kirkfield,
Bethany, Omemee, Little Britain, Dunsford and
Dalton.
Close: Downeyville, Cambray, Carden, Burnt
River, Norland, and Oakwood.
city.kawarthalakes.on.ca
Slide 14
Library Strategic Plan (2008-2018)
3 Service Delivery Models Options
• Status Quo
–Keep all branches with the expectation of
Downeyville.
city.kawarthalakes.on.ca
Slide 15
Service Delivery Model Selected
Status Quo Option
• continue to weigh shortcomings of status
quo.
• continue to collect data and document
changes.
city.kawarthalakes.on.ca
Slide 16
Comparisons With Other
Ontario Public Libraries
Serving Similar Sized
Populations
(50,000 – 100,000)
Library Services Review Process
city.kawarthalakes.on.ca
Slide 17
Comparison With Other Similar Sized
Public Libraries
city.kawarthalakes.on.ca
Slide 18
Comparison With Other Similar Sized
Public Libraries
city.kawarthalakes.on.ca
Slide 19
Comparison With Other Similar Sized
Public Libraries
city.kawarthalakes.on.ca
Slide 20
Comparison With Other Similar Sized
Public Libraries
city.kawarthalakes.on.ca
Slide 21
Library Services Review Process
Branch Performance
Indicators
city.kawarthalakes.on.ca
Slide 22
Indicators Considered
• Circulations Per Hour Open by Branch
• Visits Per Hour Open by Branch • Current Active Patrons
Membership by Branch
• Visit Trends by Branch 2009-2014
• Cost per Circulation by Branch
city.kawarthalakes.on.ca
Slide 23
Branch Performance Indicators
city.kawarthalakes.on.ca
Slide 24
Branch Performance Indicators
city.kawarthalakes.on.ca
Slide 25
Branch Performance Indicators
city.kawarthalakes.on.ca
Slide 26
Branch Performance Indicators
city.kawarthalakes.on.ca
Slide 27
Other Criteria Considered
• Geographic Location / Catchment Area
• Urbanization Density
• Proximity to Other Branches
• Expected Population Growth
• Share Facility (Service Centre, Arena, Community Hall).
• Building Condition, Accessibility & Size.
• Building and Site Expansion Opportunities
city.kawarthalakes.on.ca
Slide 28
Library Board’s Action Plan
Consolidate Branches (Short Term)
Expand Library Services
(Short / Medium Term)
Build Library Infrastructure (Long Term)
city.kawarthalakes.on.ca
Slide 29
Library Board’s Action Plan
• Expand
–Bobcaygeon
• Close
–Burnt River
–Cambray
• Relocate
–Omemee
• Merge
–Carden with
Dalton
–Oakwood and
Little Britain
The following branches were
identified under the review process:
city.kawarthalakes.on.ca
Slide 30
Burnt River Branch
Branch Usage Statistics
• 106 active patrons
• Low circulation (5.77 circulation per hour open)
• Relatively high cost per transaction ($7.59 per
circulation)
• Relatively low visits (9.42 visits per hour open)
• Low program attendance (3.6 attendees per
program)
city.kawarthalakes.on.ca
Slide 31
Burnt River Branch
Collection Statistics & Usage (2015)
• 5,100 items in the branch collection.
• 4,039 items were borrowed from the
branch
• 1,649 items borrowed (40% of
circulation) were couriered to the
branch.
city.kawarthalakes.on.ca
Slide 32
Burnt River Branch
2018
1770
1490
0
500
1000
1500
2000
2500
2013 2014 2015
Burnt River Visits 2013-2015
city.kawarthalakes.on.ca
Slide 33
Burnt River Branch
0
100
200
300
400
500
600
Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec
Burnt River - Items Circulated - 2015
city.kawarthalakes.on.ca
Slide 34
Burnt River Branch
Programming Attendance
• 22 programs were held last year with an
attendance of 81 patrons.
city.kawarthalakes.on.ca
Slide 35
Burnt River Branch
Collection Statistics & Usage (2015)
• 80% of the Fiction Collection has not been borrowed
in the last 4 years or more.
• 85% of the Non-Fiction Collection has not been
borrowed in the last 4 years or more.
• 30% of Non-Book Collection (DVDs, Books on CD)
has not been borrowed within the last 4 years.
• The Branch is largely being used as a pick-up location
for materials from other branches.
city.kawarthalakes.on.ca
Slide 36
• Year-over-year decreases in usage. – For past 3 years numbers of patron visits has
declined.
– Poor attendance at library programs.
• Relatively expensive to operate – $7.59 per circulation.
• Close proximity to 3 other branches with more
space, more selection, more programming and
longer hours.
Reasons for Burnt River Decision
city.kawarthalakes.on.ca
Slide 37
Branches Close to Burnt River
Fenelon Falls Branch
17.9 km (15 minutes travel time by car)
Open 39 hours per week
city.kawarthalakes.on.ca
Slide 38
Branches Close to Burnt River
Coboconk Branch & Service Centre
11.5 km (12 minutes travel time by car)
20 hours per wk by library staff / 35 hours per wk
open
city.kawarthalakes.on.ca
Slide 39
Branches Close to Burnt River
Kinmount
18.9 km (13 minutes travel time by car)
12 hours per week
city.kawarthalakes.on.ca
Slide 40
Benefits of Action Plan Changes
• Extended Branch Hours
• Enhanced and increased programs and
services:
– More Programs for Seniors & Children
– More Digital Literacy Programs
• Increased outreach and promotion.
• Cost savings due to better efficiencies.
city.kawarthalakes.on.ca
Slide 41
Burnt River Branch
Plan
Target Date for Branch Closure:
Monday June 6th 2016
Notification letters will go out to area
card holders in March.
city.kawarthalakes.on.ca
Slide 42
Burnt River Branch
Plan
Once the branch is decommissioned:
• Move staff and 6 hours to
Coboconk Branch.
• Conduct outreach programs.
city.kawarthalakes.on.ca
Slide 43
Questions & Answers
city.kawarthalakes.on.ca
Slide 44
Library Board Trustees
• Nanci Byer
• Susan Ferguson
• Gail O’Neill Jackson (Vice Chair)
• Councilor Gerard Jilesen
• Councilor Mary Ann Martin
• Jamie Morris (Chair)
• Michelle Murphy-Ward
• Barb Truax (Past Chair)
• Councilor Andrew Veale