pulse secure vpn (1) - upenn isc · (windows 7) and choose map network drive. b) windows 10 click...
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PulseSecureVPNGuidePulse Secure is a dynamic, integrated and easy-to-use network client that delivers anytime/anywhere secure connectivity.
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CONTENTSMacOSXSystem&HardwareRequirements………………………………………………………………………………3InstallingVPNSoftware(MacOSX)………………………………….………….………………….……………4ConfiguringVPN(MacOSX)………………….………………………………………………………….…….……5-6ConnectingtoVPN(MacOSX)…………………………………………………….……….….…….…….………6-7MappingNetworkDrive(MacOSX)…………………………………………………………………….……….7-9WindowsInstallingVPN(Windows)………………………….……………….……………….….……………………………10-12ConfiguringVPN(Windows)……………………………………….………….………………………………….….13ConnectingtoVPN(Windows)………….……….……….……….……….….…….……….……….………….14-16MappingNetworkDrive(Windows)………………………………………………………………………………16-19
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SystemRequirements
Compatible Platforms: The platforms listed as compatible have not been systematically tested by Pulse Secure QA department in this release; however, Pulse Secure expects that the Pulse functionality will work based on testing of previous releases and knowledge of the platform.
Qualified Platforms: The platforms listed as qualified have been systematically tested by the Pulse Secure Quality Assurance department as part of this release.
HardwareRequirements
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InstallingVPNSoftware(MacOSX)Note:Youmusthaveadministratorcredentialstoinstallthesoftware.Ifyoudon’thaveadministratorcredentials,contactyoursupportproviderorownerofthecomputer.
1. DownloadthePulseSecureClientandrunthePulseSecure.pkginstaller.
2. ClickContinueandthenclickInstall.
3. EnteradministratorcredentialsandclickInstallSoftwaretobegintheinstallation.Whencompletedclickclose.
4. Onceinstalled,PulseSecurewillappearinthestatusbar.
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5. ClickthePulseSecureiconinthestatusbarandchooseOpenPulseSecure.
ConfiguringVPN(MacOSX)
6. Clickthe+inthelowerlefthandcorneroftheconfigurationwindowtoconfiguretheVPN.
7. ConfiguretheVPNconnection.• Type:PolicySecure(UAC)orConnect..• Name:UPENNVPN• URL:sra.tss.isc.upenn.edu/collegehall
Whencomplete,clickAdd.
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8. Onceadded,youarereadytotesttheconnection.
ConnectingtoVPN(MacOSX)
9. OpenPulseSecureandclickConnect.
10. Checksavesettings,andclickok.
11. Whenprompted,enteryournetwork/domaincredentials.
• Optional:Clicksavesettingstosaveyourusername/password;otherwise,youwillbepromptedeachtimeyouconnect.
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12. Whenauthenticated,thebuttonwillchangetoDisconnect.ThegreenarrowonthePulseSecureiconwithinthestatusbarwillalsoindicateyou’reconnected.
13. Ifyourconnectionfails,checkyoursettingsbyclickingedit(pencilicon)andrefertoStep7toverifysettings.
MappingaNetworkDrive(MacOSX)
14. WhileconnectedtoPulseSecure,clicktheGomenuandchooseConnecttoServer.
(ConnecttoServerkeyboardshortcut : ⌘+K)
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15. Entertheserveraddress:smb://smith.admin.upenn.edu
• Clickthe+toaddtheaddresstofavoritesforfutureuse.
• ClickConnect
16. EnsurethatRegisteredUserisselected,enteryournetworkcredentialsandclickok.
17. Selectyourdepartmentfolderandclickconnect.
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18. Onceconnectedthefolderwillopenandyouareabletobrowsethecontents.Ifthewindowisclosed,youmayreopenitbylocatingthenetworkiconforyourdepartmentfolderonyourdesktop.(Note:WhenyourconnectiontotheVPNisdisconnected,theiconwilldisappear.
19. Todisconnect,clickthePulseSecureiconinthestatusbar,selectyourVPNconnection(UPENNVPN)anddisconnect.
Suspend:maintainsVPNauthenticationbutbreakstheconnectiontoyourdestination.
(ChoosingExit,willclosePulseSecureandalsoforcetheconnectiontoclose.)
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InstallingVPNSoftware(Windows)
20. Determine32bitvs.64bit.Note:ThePulseSecuresoftwareforWindowsisavailablefor32bitand64bitsystems.Youmustidentifywhichsystemyou’reusinganddownloadthecorrespondingsoftware.
A) CheckingYourVersionofWindows10
• Open the Settings app by pressingWindows+ i,
• Click System -> About• On the right pane, look for the
“System type” entry. It will showyou two pieces of information—whether you’re using a 32-bit or64-bit operating system andwhether you have a 64-bit capableprocessor.
B) CheckingYourVersionofWindows7orVista
• Clickthestartbutton,right-clickComputer,andthenchooseProperties.
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• OntheSystempage,lookfortheSystemtypeentrytoseewhetheryouroperatingsystemis32-bitor64-bit.Notethat,unlikeinWindows8and10,theSystemtypeentryinWindows7doesnotshowwhetheryourhardwareis64-bitcapable.
21. DownloadPulseSecureSoftware.(Bydefault,thesoftwarewillsaveinyour‘Downloads’folder.Note:Youmusthaveadministratorcredentialstoinstallthesoftware.Ifyoudon’thaveadministratorcredentials,contactyoursupportproviderorownerofthecomputer.
22. Oncethedownloadislocated,double-clicktorunit.
• Ifprompted,clickYestoallowUserAccountControltobegintheinstallation.
• ClickNext.
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23. ClickInstall
24. ClickFinish
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ConfiguringVPN(Windows)25. LocatePulseSecure[Start->
Programs->PulseSecure]
26. Clickthe+toaddanewVPNConnection.
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27. ConfiguretheVPNconnection.• Type:PolicySecure(UAC)or
Connect..• Name:UPENNVPN• URL:
sra.tss.isc.upenn.edu/collegehall
Whencomplete,clickAdd.
ConnectingtoVPN(Windows)28. ClicktheConnectbutton
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29. Whenpromptedenteryournetwork/domaincredentials.Optional:Clicksavesettingstosaveyourusername/password;otherwise,youwillbepromptedeachtimeyouconnect
Whenauthenticated,thebuttonwillreadDisconnect.ThegreenarrowonthePulseSecureiconinthesystemtray(lowerrighthandcornernearthetime)willalsoindicateyou’reconnected.
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30. Ifyourconnectionfails,checkyoursettingsbyclickingedit(pencilicon)andrefertoStep25.
MappingaNetworkDrive(Windows)
31. A) Windows7
Clickthestartbutton,• RightClickComputer
(Windows7)andchooseMapNetworkDrive.
B) Windows10
Clickthestartbutton,• RightClickComputer
(Windows7)andchooseMapNetworkDrive.
Windows7picturedabove
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32. Selectalettertorepresentyournetworkdrive.(Anylettercanbechosen.)Folder:\\smith.admin.upenn.eduClickBrowse.
33. Clickthearrowtotheleftofthefoldertodisplayavailablesub-folders• Whenprompted,enteryournetworkcredentials.
Username:admin\NetworkUsername• Optional:ClickRemembermycredentialstosaveyourusername/password;otherwise,
youwillbepromptedeachtimeyouconnect.
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34. Selectyourdepartmentfolderandclickok.
35. Yourdepartmentfolderwillautomaticallydisplay.
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• Ifyouclosethedepartmentfolder/windowyoucanfinditbyclickingthestartbutton,thenclickingcomputer(Windows7)orThisPC(Windows10).
36. ToDisconnect,openPulseSecureandclickDisconnect.Alternatively,youcanlocatethePulseSecureiconinthesystemtray(lowerrighthandcornernearthetime),rightclicktheSandchoosedisconnect.
Windows7shownabove