punctuality & reliability · punctuality & reliability 59% are satisfied with the...

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+4 pts since 2013 Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75% 67-75% 50-66% <50% What Europeans have to say about their satisfaction with rail Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

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Page 1: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

+4 ptssince 2013

Punctuality& reliability

59%are satisfiedwith the punctuality and reliability of railway travel

Cyprus and Malta have no railway

SATISFACTION

>75%67-75%50-66%<50%

What Europeans have to say abouttheir satisfaction with rail

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

Page 2: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

Frequency of trains

66%are satisfiedwith the frequency of trains

+7 ptssince 2013

Cyprus and Malta have no railway

SATISFACTION

>75%67-75%50-66%<50%

What Europeans have to say abouttheir satisfaction with rail

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

Page 3: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

What Europeans have to say abouttheir satisfaction with rail

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

PROVISION OF INFORMATION GETTINGTICKETS

75%are satisfied with theease of buying tickets

64%are satisfied with theavailability of tickets covering the whole journey

62%are satisfied with thetickets using severalmodes of transport

are satisfied with the provision of informationduring the journey

60%are satisfied with the provision of information on connecting services with other modes of transport

55% +8 ptssince 2013

+8 ptssince 2013

+6 ptssince 2013

Page 4: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

What Europeans have to say abouttheir satisfaction with rail

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

68%are satisfied with theavailability of seatson trains

38% are satisfied with theavailability of complaint handling mechanisms

56%are satisfied with the cleanliness and good maintenance of

rail carriages

62%are satisfied with the cleanliness and good maintenance of

stations

CLEANNESS & MAINTENANCE

HANDLING COMPLAINTS

AVAILABILITYOF SEATS

41%are satisfied with theavailability of wifi on trains

WIFION BOARD

+8 ptssince 2013

+5 ptssince 2013

Page 5: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

What Europeans have to say abouttheir satisfaction with rail

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

SATISFACTION WITHACCESS TO PEOPLE

WITH DISABILITY ORREDUCED MOBILITY

HAS SLIGHTLY IMPROVED are satisfied with the accessibilityof train carriages

47%

are satisfied with the assistanceby railway or station staff

41%

53%are satisfied with the accessibilityof stations or platforms

+7 ptssince 2013

+8 ptssince 2013

+4 ptssince 2013

Page 6: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

What Europeans have to say abouttheir use of trains

FOUR IN FIVEEUROPEANS

TAKE THE TRAIN(80%)

13%

OF EUROPEANS ARE

FREQUENTTRAVELLERS(I.E. AT LEAST ONCE A WEEK)

Austria (27%), Germany (22%)and Slovakia (21%) havethe highest proportion of frequent travellers

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

Page 7: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

FREQUENT TRAVELLERS

>17%11-17%6-10%<6%

78% NEVER MAKEINTERNATIONAL TRIPS BY RAIL

Europeans use rail most frequently

for suburban trips

make suburban trips

WEEKLYRAIL

TRIPS11%

make national or regional trips5%

What Europeans have to say abouttheir use of trains

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

Page 8: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

What Europeans have to say abouttheir use of trains

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

WHO TRAVELSBY TRAIN?

15-24 years oldare the most frequent

train travellers

30%aged 15-24

14%aged 25-39

12%aged 40-54

8%aged 55+

THEY TRAVELWEEKLY

BY TRAIN

Page 9: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

Leisureactivities 35%

Going onholidays23%

Travelling to work/school/university16%

Businesstrips9%

What Europeans have to say abouttheir use of trains

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

MAIN REASONS FORTAKING THE TRAIN

Page 10: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%

Car /motorbike44%

Walking27%

Publictransport25%

What Europeans have to say abouttheir use of trains

Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.

TO GET TOTHE RAILWAY

STATIONEUROPEANS USE