pune circle dr.kanchan jagtap, ddhs,pune 23 / 24 may 14 skill development plan
TRANSCRIPT
Objective
• To create HR empowered with necessary skills/knowledge to increase competency in delivering their regular work
Hard Skills• Related to professional knowledge
• Teachable abilities, techniques……
to work effectively
• Focus – key specialists
Pediatrician, Gynecologist
Anesthetist, Staff Nurse
• Skill development camps / CME – 1
day Quarterly once
Hard Skills• Experts - Medical college BJMC• Topics - Related to safe motherhood - Related to safe infant / childhood
Quarterly Workshop
Review of work done in 3 monthsEvaluation of perf.Solution to problemsNew Updates
Hard Skills• Experts – BVG Ltd.• Topics
- Emergency Medical Service - Half Day Training - RH/PHC MOs
Soft Skills
• Personal attributes that enhance an individuals interactions & job performance
• Abilities & traits that pertain to personality, attitude & behavior.
• Subjective, harder to learn than technical skills, intangible.
Soft skills• Positive attitude• Empathy• Strong work
ethics• Dealing with
criticism
• Communication• Team work• Leadership• Decision making, • problem solving• Managing time, • Self confidence
Soft Skills needed in health careSoft skill impact job perf. along with technical skills.
1)Communication skills – Patients, Relatives, Media, Public representatives
2)Empathy – Difficult situations faced by patient.3)Team player- Being part of team, should be able
to play nicely. 4)Dealing with pressure - Pressure is daily part of
health care system, able to handle it .5)Strong work ethic , positive attitude
Soft Skills needed in health care
6)Flexibility in time- Not 9 to 5 field 7)Time Management- Lives depend on
timeliness8)Self Confidence - Need to project self
confidence in your abilities, no matter how experienced you actually are.
9)Dealing with criticism - Ability to accept & learn from criticism
10)Leadership – Admin. of health care centre
Medical Encounter
Encounter :- Attendant Medical Officer Nurse Lab Tech. X-Ray Tech Pharmacist Driver
Frictions . . . .• Non availability of the
HR, waiting time• Non Attentive,• Non listening• Non receival of service
• Not explanation about disease
• Non transparency• Non accountability
• Leading - Low productivity, Dissatisfaction, Conflict, Defame, Stress.
OPD/ IPD/ Deliveries 2013-2014 Perf.
Sr.No District Total OPD IPD Deliveries
Pune
PHC 1611006 108902 16491
RH 1105631 58540 8225
Solapur
PHC 835516 50801 5260
RH 685014 49689 5945
Total 4237167 267932 35921
To Find Out Skill Gap • 50 MS/MOs provided questionnaire
• Asked to choose right option Leadership, Communication, Time Mgt. Conflict etc.
Results
Marks (out of 100) Institutes RH+PHC (50)
>75% 19 60-75% 27 <60% 4
Soft skill Training Capsule Workshop of 1 Day
MS + THO + 1st MO PHC – 237 Approx 6 Batches
June/July 14
Experts:- From Pune University, Sinhgad Inst., Yashada
Topics : - Communication, Leadership, Time management, Stress management, Professional ethics.
• MS/THO/MO Sensitization of Staff – August 14• Quarterly Review/Visits• Feedback from staff• Exit interview of patient /relatives • Circle level team- Supervision Evaluation from Aug. 14