PUNEET VERMAGhurahupatti near Dehat Kotwali, Mirzapur Ph no: 8187967181 Email: puneet.n.verma@gmail.com

SUMMARY OF SKILLS

Strong customer relationship builder based on service, support and follow- through. Excel in uncovering customer needs, providing solutions, handling objectives and successfully closing sales.

Energized by new challenges with excellent presentation, negotiation and communication skills and keen abilities in planning, goal setting.

Persuasive and adaptable with a keen insight into the needs and views of others- able to listen and identify issues or problem areas and form innovative solutions.

PROFESSIONAL EXPERIENCE

FRONT SERVICE DESK EXECUTIVE April 2006-May 2008

Mobile Zone (Reliance WWE) Worked as a Front Service Desk Executive. Reporting to CIOU Manager, Customer Care Lead, CSD Lead, Post-Paid Lead, and Commercial Lead. Identifying new sales opportunities through cold calls, referrals, and qualified leads. Dealing in Customer Support and Provide Solutions under S.L.A. Retain Customer with Retentions Tools. Dealing in Commercial Issue, Bank Transactions, Cheque Deposits and Clearing. Dealing in Collection and CRO Based Collection. Dealing in Bill Delivery and Entry on Portal (Bill Delivery Management System). Maintain MIS of Sales and Collection.

FRONT SERVICE DESK EXECUTIVE August 2009-March2010

Kirti Communication (Reliance WWE) Worked as a Front Service Desk Executive. Reporting to CIOU Manager, Customer Care Lead, CSD Lead, Post-Paid Lead, and Commercial Lead. Identifying new sales opportunities through cold calls, referrals, and qualified leads. Dealing in Customer Support and Provide Solutions under S.L.A. Retain Customer with Retentions Tools. Dealing in Commercial Issue, Bank Transactions, Cheque Deposits and Clearing. Dealing in Collection and CRO Based Collection. Dealing in Bill Delivery and Entry on Portal (Bill Delivery Management System). Dealing in Prepaid CAF Entry and Dispatch to VNS. Maintain MIS of Sales, Collection and Prepaid Forms.

RENEWALS EXECUTIVE August 2010-November 2011

Bajaj Allianz Life Insurance Co. Ltd. Worked as a Renewals Executive

Reporting to AM-Ops and TRM-Renewals Achieve Maximum against Target as YTD, MTD & FTD. Retain Customer with several Retentions Tools. Maintain Avg. Customer and Insurance Consultant regarding Premium Collection. Maintaining MIS Insurance Consultant wise & Sales Manager wise

OPERATIONS EXECUTIVE November 2011-March 2014

Shriram General Insurance Co. Ltd. Working as a Operations Executive Reporting to Branch-Incharge and CFO. Issue Policy at Branch Side Co-ordinate with Life Insurance team for Policy Issuance & Renewals. Delivery Policy Servicing to Customers Maintaining Accounts Reports, Cheque Bouncing Reports and Policy MIS. Co-ordinate with HO Team for Various Reports ( Claims, Underwriting, Marketing, Admin, IT, Accounts &

Pre-Inspection)

Sr. EXECUTIVE OPERATIONS April 2014- Till Date

Shriram General Insurance Co. Ltd. Working as a Sr. Operations Executive Reporting to Branch-Incharge and CFO. Issue Policy at Branch Side Co-ordinate with Life Insurance team for Policy Issuance & Renewals. Delivery Policy Servicing to Customers Maintaining Accounts Reports, Cheque Bouncing Reports and Policy MIS. Co-ordinate with HO Team for Various Reports ( Claims, Underwriting, Marketing, Admin, IT, Accounts &

Pre-Inspection)

ACADEMIC QUALIFICATION BACHELOR IN COMMERCEG.D.Binnani PG College, Purvanchal University 2004

SENIOR SCHOOLRajasthan Inter College, Mirzapur, UP Board 2001

HIGH SCHOOLRajasthan Inter College, Mirzapur, UP Board 1999

COMPUTER PROFICIENCY Applications MS Office (Word, Excel)

ADDITIONAL QUALIFICATION

REFERENCES Available upon request

1st Paper of Licentiate passed in March’2014

ADDITIONAL INFORMATION

Father NameDate of Birth

Mr. Suresh Kumar Verma14th Oct’ 1985

Address Ghurahupatti Near Dehat Kotwali Mirzapur

(Puneet Verma)