Brown Bag University:Brown Bag University:Wrapping VSM and VOC TogetherWrapping VSM and VOC Together

Brown Bag University:Brown Bag University:Value Stream MappingValue Stream Mapping

• Introductions

• Review– Current State VSM Process

– Voice of Customer Process

– Alumni Association Case Study

• Developing a Future State VSM– Keys to Developing a FS VSM

– Alumni Association Case Study

• Kaizen Event– Defining Kaizen

– Phases of Kaizen

• Questions and Answers

FacilitatorsFacilitators

Mike PircerMAP Business Solutions, Inc.(248) 379-8344www.mapbizsolutions.comwww.linkedin.com/in/mikepircer

Dan WalkerRiver’s End Consulting(248) 770-2554www.riversendconsulting.comwww.linkedin.com/in/tentmakerenterprise

Value Stream MappingValue Stream Mapping

What is Value Stream Mapping?• PENCIL AND PAPER!!!

• Door to Door

• Prioritize Improvement Plans

Value Stream MappingValue Stream MappingBenefits of Value Stream

Mapping.

• Creates a vision of thefuture.

• Enables broad participation.

• Reduces the risk of creating“islands of excellence”.

• Helps to break downcommunication barriers.

• Provides an implementationroad map.

CurrentCurrent--State Value Stream MappingState Value Stream MappingA few VSM Icon DefinitionsA few VSM Icon Definitions

Alumni Association Current State VSMAlumni Association Current State VSM

We are going to ask our Stakeholdersabout:• Experiences with our products and

services• Experiences with competitor products

and services

© River’s End Consulting,

VoiceVoice of Customerof Customer

2. Identify what we already know

© River’s End Consulting,

VOC: TheVOC: The ProcessProcess

1. Build a small team of internal experts

7. Take the information forward to future state mapping

3. Identify what we do not know

4. Develop specific topics of conversation and generate questions

5. Interview select individuals

6. Sort and analyze the interview responses

© River’s End Consulting,

Objectives:

1 2 3 4 5 6 7

Define alumniperception of

value.

Define mosteffective method

forcommunicatingvalue to alumni.

Understandpopulation definition

of "involvement".

Define what Alumnidesire in a

community.

Understand theimpact of onlineclasses on the

alumnicommunity.

Understand theperception ofevent value.

Understandgraduate conceptof "giving back" to

.

Question 1

Tell me what yourunderstanding ofwhat the AlumniAssoc. does.

Describe the mostefficient way tocommunicate infoto you.

Describe a charity,church, group, teamthat you've beeninvolved with.

How would you definea community ofalumni?

How do onlineclasses hinderyour participationin the alumniassociation?

Please describe agood Alumni eventthat you'veattended.

Tell me why youfeel compelled togive back tocollege.

Question 2

Describe to mewhat the AlumniAssociationshould do for you.

What compelsyou to act on theinfo youreceived?

How frequently wouldyou like to be involvedwith the AlumniAssociation?

What would you liketo see in a Alumnicommunity?

How would anestablished socialnetworkingcommunitybenefit you?

Please describe abad Alumni eventthat you'veattended.

Tell me why youdon't feelcompelled to giveback to college.

Question 3

To you, whatwould be thevalue of being amember of theAlumniAssociation?

How well was thevalue ofparticipating inthe Alumnicommunicated toyou?

Tell me about yourinvolvement in otherorganizations.

What is your desire tobe part of acommunity?

Describe theonline classcommunity.

Tell me the valueof regularlyscheduled Alumnimeetings.

How would youdefine yourresponsibility topost graduation?

Question 4What does beinga Graduate meanto you?

How would anestablished socialnetworkingcommunitybenefit you?

Tell me about howyou are involved withvirtual/socialnetworks.

How do you define acommunity?

Describe your"connectivity" tothe College basedon the amount ofonline classesyou have taken.

What types ofevents arevaluable to you?

What does being aGraduate mean toyou?

VOC: Case StudyVOC: Case Study

© River’s End Consulting,

VOC: TheVOC: The InterviewsInterviews

One interview facilitator

One or two note takers

Written, verbatim notes

Very conversational format

FutureFuture--State Value Stream MappingState Value Stream Mapping

Creating the Future-State VSM• Voice of Process Review (VOP)

• Voice of Customer Review (VOC)

• Determining improvement ideas.

• Draw future-state map.

• Communicate.

Alumni Association Future State VSMAlumni Association Future State VSM

A Japanese word that means“Change for the better”.

Rapid improvement.

Action based.

KaizenKaizen

Phases of Kaizen BlitzPhases of Kaizen Blitz

1. Preparation

2. Kaizen Blitz Event

3. Follow-Up

Typical Event (3Typical Event (3--5 days)5 days)

• Examine the process

• Sort out the value-added steps

• Brainstorm

• Setup new process and balance work

• Debug and formally document thenew process

• Report out

Task IDCate-gory Task Task Owner

Required EndDate Status

Initate &Plan

Identify name, names orgroup

Done, WIP,* =concerns,To Do

IP 01 Confirm event is a Board Approved

IP 02Produce preliminary budget and confirmsponsorship funding

IP 03 Recruit Work Team Members

IP 04 Launch Event Planning

IP 05 Complete Initial Version of Event Checklist

IP 06 Create online event registration form

IP 07Create Info Form for Event & Distribute to Board,promoters, operations and others

IP 08 Post Event on website for initial publication

IP 09 confirm event date

IP 10

EventProgram -InitialPlanning

E IP 01 Obtain & Confirm sponsorship

E IP 02 Obtain speakers

E IP 03Get a Production Manager and a back up from thestudent chapter

Alumni Association Case StudyAlumni Association Case Study

SummarySummary

Kaizen

VOC

VSM

Questions and AnswersQuestions and Answers

Mike PircerMAP Business Solutions, Inc.(248) 379-8344www.mapbizsolutions.comwww.linkedin.com/in/mikepircer

Dan WalkerRiver’s End Consulting(248) 770-2554www.riversendconsulting.comwww.linkedin.com/in/tentmakerenterprise

Recommended ReferencesRecommended References

Books• Learning to See, Mike Rother and John

Shook

• Value Stream Management for the LeanOffice, Don Tapping and Tom Shuker

• Voices into Choices, Gary Burchill andChristina Hepner Brodie

• Synchronous Management,Mokshagundam Srikanth and MichaelUmble

• Throughput Accounting, ThomasCorbett

Websites• The Lean Enterprise Institute (eVSM

software can be purchased from thissite)www.lean.org

Training:• cpd.engin.umich.edu: University of

Michigan Lean Certification Program.

• www.villanovau.com: VillanovaUniversity Lean Six SigmaCertification Program