putting technology to_work_reviving_new_yorks_200_year_old_city_hall
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Putting Technology to Work:
Reviving New York’s 200-Year-Old City Hall
Given by: Shawn Pressley,
VP Project Management Systems, Hill International
Info 360: AIIM Expo & Conference
March 23, 2011
What you’ll learn
• Why streamlined project team communication and collaboration are
crucial to delivering projects on-time and on-budget.
• How online collaboration and project management systems drive the
successful management of projects like New York City Hall.
• How quickly and easily a project collaboration system can be deployed—
typically within 24 hours—to provide immediate value to your project.
Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
Hill International projects
Road and railways
Resorts and hotels Research and
healthcare facilities
Renewable energy
sources
Community spaces
National landmarks/Government facilities
Complex project teams
SubcontractorsSubcontractors Subcontractors
Subcontractors
Architect/ Engineer
Town Planners
Quantity Surveyor
Services Consultants
Engineer
General
Contractor
Project
Manager
Client
Geotechnical Engineers
Complex information flows
SubcontractorsSubcontractors Subcontractors
Subcontractors
Architect/ Engineer
Town Planners
Quantity Surveyor
Services Consultants
Engineer
General
Contractor
Project
Manager
Client
Geotechnical Engineers
New York City Hall project snapshot
Project Team:
• 3 city agencies
• 3 general contractors
• 12 subcontractors
• 1 construction manager
Project Information:
• 450 people
• 18,000 project mails
• 6,000 project documents
Project:
• Houses Mayor’s Office, City Council
• Standing since 1803
• Last update in 1950s
• Major structural renovation needed
“Knowledge is Power”
But it can be a liability if not managed well:
Efficiency: “I can’t find it. I have 400 new emails…”
Accuracy: “Who has the latest version?”
Security: “Why was HE cc’d?”
Loss: “Did I forget to cc you?”
Project risks are a growing problem
Security
Legal Claims
Efficiency
• 700% over budget ($3B - $22B)
• 5 years behind schedule
• $150 Million in claims
Poorly-managed risk makes headlines
Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
The Solution: Online collaboration platform
Reduce risk by managing
information capture, control and complexity
Online collaboration delivers better results
� Neutral online platform
� Secure information management
� Flexible for users to employ their own processes
� Auditable data trail
� Unlimited users
� Unlimited document storage and distribution
� Powerful search functionality
SentInbox
DocumentRegister
SentInbox
DocumentRegister
SentInbox
DocumentRegister
Online collaboration is neutral & secure
SentInbox
DocumentRegister
SentInbox
DocumentRegister
Client
Contractor
Subcontractors
Consultant
PM
Architect/Engineer
SentInbox
DocumentRegister
Flexible to manage multiple parties & processes
Enterprise systems
Easy and fast to deploy
Industry specific functionality
SharePoint 2010
Web Services APIs
SubcontractorSubcontractor Subcontractor
Subcontractor
Cost Consultant
Quantity Surveyor
Engineer
ServicesConsultants
Architect
Provides Complete Project Data Capture
Client
PM
General Contractor
Provides unlimited storage, training & support
$
Unlimited
Usage &Storage
Licensing
Training &Support
Usage &Storage
Licensing
$
Unlimited
Training & Support
Usage & Storage
Licensing
For unlimited users on a project
Complete record for facility management
Facility Manager
PM
Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
Project risks can be reduced
Security
Legal Claims
Efficiency
Project team benefits & reduced risk
• Easier communication and
collaboration between staff and
project team members
• Fewer redundant work efforts to
distribute information quickly and get
responses to information requests
• Reduced risk of project error due to
miscommunication or working from
wrong document versions
• Clearly articulated responsibilities
and action items in workflows
• Shorter ramp-up time
Project stakeholder benefits & reduced risk
• Reliable protection of profit margins
• Improved services and staff resourcing
efficiencies, creating capacity to attract
new clients
• Secure intellectual capital
• Reduced regulatory burden and risk of
non-compliance
• Reduced risk of claims and losses, with
complete project records and audit trails
Increased returns
� Less time spent searching for documents
� Fewer administrative man-hours
� Faster critical responses to project
information requests
Increased returns:
66% less time spent searching for information
6 minutes
2 minutes
Search time for each document
- 66%
Increased returns:
40% faster responses to RFIs
10 days
6 days
- 40%
Time spent waiting for requests for
information
Increased returns:
80% less administrative hours needed
5 days
1 day
Time spent collecting, duplicating and
transmitting 1 complete project record
- 80%
Online collaboration brings measurable results
By streamlining project team communication and
collaboration, we can:
1. Positively affect efficiency to ensure on-time and on-budget completion.
2. Reduce and mitigate risk associated with project complexity, team
complexity, and information management.
3. Provide immediate value to a project by getting project teams working
together quickly and keeping them productive.
Thank you!
Shawn Pressley
VP of Project Management, Hill International
Leigh Jasper
CEO, Aconex