Putting you in control of your telecoms budgets

I.T.E.M Lifecycle sm

2 Regaining control of a Top 10 corporate expense

•Mala was formed in 2000

•We’re the UK’s leading independent cost recovery and cost management company•We’re trusted by top management, FTSE companies and telecoms providers •We work in the UK for Retailers, Banking Groups, NHS Trusts, Construction etc.

•We cost recover within current budgets

In 10 yrs we’ve saved £24m, won awards and consistently chaired the CMA interest groupWe don’t simply chase savings, we plan in controls for the future

We are confidential and handle all the issues accordinglyOur major clients have been with us for 7 or more years and we continue to deliver valueSome costs can be recovered from 6 years ago

3 Integrated Telecoms Expense Management Lifecycle sm

I.T.E.MLifecycle

Estate Managemen

t

Usage Analytics

Tariff Performanc

e

Cost Savings

Estate Manageme

nt

Usage Analytics

Tariff Performanc

e

Cost Savings

1

2

3

4

4 Mala I.T.E.M. Lifecycle : what do we deliver?

1. Estate Managemen

t

• Inventory creation• Inventory

management• Contract renewals• Contract

renegotiations• Benchmarking• Managed services

contract reviews• Tender

management• RFI and RFP• Order

management• Project

management

2.Usage Analytics

3.Tariff Performanc

e

4.Cost Savings

• Contract management and compliance

• Tariff validation• Tariff modelling• In life price reviews

• Personal usage management

• Cost allocation – cost centre recharging

• Call management and network capacity

• Exception management reports and alerts

• WAN optimisation and network performance

• Zero dial analysis

• Cost recovery• Cost avoidance• Technical gain

share

Mala ITEM : Customer dashboard

5 The Mala dashboard gives layered access to a managed service

6 A dashboard accessed by the group

Accounts department• Office/Roving• Procurement?• Contract owners

HR department• Office/Roving• Hire/Fire

Sales department• Office/Roving• Buying?

Site management• Multi location• Transfer

Contractors• Multi location

IT department• Office/Roving• IT methodology

Multiple billsMultiple providers

Chargebackmanagementinformation

telecoms costsexpertly controlled

7

• The Mala reporting system is tailormade to each account

• Structured reporting gives staff and management weekly access to key cost allocations

• Mala reports in dashboard or document format

Cost management pressures across alloperational functions, from Property to IT, Staff to Capital expenditure

8 Subscription products help faster cost allocations……..

Staff and management are demanding more on-line and mobile applications

Flexible working and multiple devices

Are these costs budgeted for and whose responsibility are they?

9 ….Supplier management…..

Multiple suppliers and multiple bills

ITT complexity for new installations and price comparison

Who guards the fox guarding the hen house?

Installation vs. Order vs. Bills

Provision of cost and bill management

10

20% of mobile phones are thought to be in the hands of

ex-employees

telecoms costsexpertly controlled

What’s in the box?

Helping you to take control

11

•Track mobile spend versus fixed line spend •Manage telephone policy•Directory enquiry, speaking clock, premium rate, long duration etc•Highlight non-business calls (international, 0904)•Identify personal usage calls

Mala monitors spend patterns…. telecoms costs

expertly controlled

12 ..to make sure your bills are compliant• VAT returns• Company usage policies

donations personalusage

travelexpenses

RFID

telecoms costsexpertly controlled

13 Mala cost analyses will guide you on the best Telecoms technology needed

• Smartphone• Mobile phone• Telephone network• Data network• Office phone• Data card• Home broadband account• WiFi phone calls• Phone card• Phone calls on expenses• Home line

telecoms costsexpertly controlled

14 Avoid mistakes other companies have made

Bills similar to those in the previous period are paid because they appear to be ‘about right’

Pay on trend

Red letter demands met even though the bill has already been paid

Red reminders

telecoms costsexpertly controlled

Pay and reclaim errors rather than create accumulating debt

Debt management

Amount on credit note paid as it was highlighted in red

Credit notes

Broadband, land lines and mobiles left in use of ex-employees due to lack of adequate information for HR

Ex-employees

15 Benefits of I.T.E.M lifecycle sm

Cost savings: spend the same £ twice

Budgetary control: Allocate costs to appropriate cost centre

ROI: Annual savings of an average 15% are typical

Strategic Planning: Inventory allows accurate planning for change and growth

telecoms costsexpertly controlled

16 mala communicationstelecoms costs expertly controlled

thank you

Paul Fegan and Adam RichardsonMala Communications

www.mala-communications.co.uk