q3 group b gravely
TRANSCRIPT
Wednesday 12 April 2023 1
Going Mobile
Implementing a mobile strategy at the University of
Surrey
Claire Gravely & Claire Koch
Wednesday 12 April 2023 2
• Increase in number of users coming to support desks with mobile devices
• Queries about apps advertised on provider pages• Increased access of Library website on mobile devices
Background
2010-2011 2011 - 2012 2012 - 20130
10000
20000
30000
40000
50000
60000Mobile access
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To improve access to our resources and information from any device, anywhere
The Aim
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• Staff familiarisation with mobile devices• Workshops
• Integration of mobile devices into staff workflows• E-Resources & Web Support teams• Academic Liaison Librarians• Roving• Student support desks
Stage 1: Staff Focus
The Approach
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Benefits:
• Increased staff confidence when roving and at support desks
• Increased services at support desks
• Professionalism at University level meetings
The Approach
Stage 1: Staff Focus
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170 Providers checked:
• 17 had mobile optimised sites only
• 28 had apps• 14 had usable/useful
apps
Stage 2: App Investigation
The Approach
http://xkcd.com/1174
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What we look for:
• Easy• Clear• Usable• Free!
Stage 2: App Investigation
The Approach
http://xkcd.com/1174
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Stage 3: Student Feedback
The Approach
Yes
If there was an app
If it was mobile friendly
No
Would you access library Resources on your phone/tablet?
Wednesday 12 April 2023 9
Stage 3: Student Feedback
The Approach
“Being able to do everything is a good idea, but most of the time it will be just for simple things.”
“It’s as easy as using anything else on my phone.”
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Stage 3: Student Feedback
The Approach
“I think an app would be so much easier”
“As long as it’s free”
“Sometimes when I’m writing an essay on my laptop, I have a journal article up on my iPad”
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Change what we can, now, to improve service and access
The Approach
Wednesday 12 April 2023 12
Stage 4: Quick Wins
The Approach
Started using QR codes
Wednesday 12 April 2023 13
Stage 4: Quick Wins
The Approach
Activated the Mobile version of the catalogue
Wednesday 12 April 2023 14
Stage 4: Quick Wins
The Approach
Made opening hours and room booking pages mobile friendly
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• New Website• Mobile friendly from the start
• MySurrey app
• Keeping up to date with new technologies• Working with Marketing and IT
Future Projects
Next Steps
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Find out how your users would like to access information
Find out what is happening elsewhere in your institution
Identify quick wins. What can you do now? Try it out
Ensure staff are trained and comfortable with technology
Don’t forget: mobile technology can help staff too!
What have we learnt?
Recommendations
Wednesday 12 April 2023 17
Claire KochVirtual Support & eServices Developer
[email protected] @claire_joanne
Claire GravelyInformation Resources Advisor
[email protected]@library_claire
Thank you!