qap_22

17
ALSTOM Power Romania Procedura de Asigurarea Calitatii Quality Assurance Procedure Cod si Nr. : Code and No QAP 22 Revizi a Revisio n 0 Titlu/ : Title Procesul de ofertare/ Tendering process Pag./ Page : 1/1 1 1. Purpose 2. Application field 3. Definitions, abbreviations 4. Reference documents 5. Responsibilities 6. Content 7. Records 8. Related documents 9. Appendices 10. Document history 1. Scop 2. Domeniu de aplicare 3. Definitii, abrevieri 4. Documente de referinta 5. Responsabilitati 6. Continut 7. Inregistrari 8. Documente asociate 9. Anexe 10. Istoric document Departament/ Department Nume/ Name Semnatura/ Signature Data/ Date Elaborat de Prepared by Tender Preparation Marius Zafiu Acceptat QS Accepted by QS Quality System Cristina Vilceanu Aprobat de Approved by Product Management Boilers Andrei Guran Product Management Steam Turbines Renata Mitu Product Management Environmental Ioan Nicoara Tendering Management Alexandru Neacsu Copiile XEROX si cele fara semnaturi NU SUNT CONTROLATE. Utilizatorul se va asigura ca foloseste ultima revizie. ALSTOM Power Romania SRL Ne rezervam toate drepturile asupra acestui document si asupra informatiilor continute in el. Reproducerea, folosirea sau distribuirea la terte parti fara autorizarea noastra este strict interzisa. 2/RQ/ 0001 Rev.B

Upload: cris-vil

Post on 08-Apr-2016

46 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: QAP_22

ALSTOM Power Romania

Procedura de Asigurarea CalitatiiQuality Assurance Procedure

Cod si Nr. :Code and No

QAP 22 ReviziaRevision

0

Titlu/ :Title 

Procesul de ofertare/ Tendering process Pag./ Page :

1/11

1. Purpose

2. Application field

3. Definitions, abbreviations

4. Reference documents

5. Responsibilities

6. Content

7. Records

8. Related documents

9. Appendices

10. Document history

1. Scop

2. Domeniu de aplicare

3. Definitii, abrevieri

4. Documente de referinta

5. Responsabilitati

6. Continut

7. Inregistrari

8. Documente asociate

9. Anexe

10. Istoric document

Departament/Department

Nume/Name

Semnatura/Signature

Data/Date

Elaborat dePrepared by Tender Preparation Marius ZafiuAcceptat QSAccepted by QS

Quality System Cristina Vilceanu

Aprobat deApproved by

Product Management Boilers Andrei GuranProduct Management Steam Turbines

Renata Mitu

Product Management Environmental

Ioan Nicoara

Tendering Management Alexandru NeacsuQuality Assurance Management Mihai Macri

Managing Director George Sirakas

Data emiterii/ Issue date :

04.09.2008

Copiile XEROX si cele fara semnaturi NU SUNT CONTROLATE. Utilizatorul se va asigura ca foloseste ultima revizie.ALSTOM Power Romania SRL Ne rezervam toate drepturile asupra acestui document si asupra informatiilor continute in el. Reproducerea, folosirea sau distribuirea la terte parti fara autorizarea noastra este strict interzisa.2/RQ/ 0001 Rev.B

Page 2: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

2/11

1. Purpose

To ensure a controlled process of: Issuing tenders and submitting it to the

customer, Bidding and all activities related to it,

The objectives are to: Establish a core set of mandatory

principles to execute successful tenders, Establish responsibilities and authorities

for personnel involved in the process of winning orders/ contracts.

1. Scop

De a asigura un proces controlat pentru : Intocmirea ofertelor si trimiterea lor la

client, Licitatii si toate activitatile legate de

aceasta,

Obiectivele sunt de a: Stabili un set esential, obligatoriu de

principii in efectuarea de ofertari de succes,

Stabili responsabilitati si autoritati pentru personalul implicat in procesul de castigare de comenzi/ contracte.

2. Application field

Shall be applied within the processes developed to win the order/ contract.

2. Domeniu de aplicare

Se aplica in cadrul proceselor desfasurate pentru castigarea comenzilor/ contractelor.

3. Definitions, abbreviations

Company – ALSTOM Power Romania SRL,

Estimation – action performed in order to: determine costs necessary to provide

product/ services to customers, standardize cost calculation for similar

products/ services offered,

SAP (SAP MAX System) – Computer program for managing resources allocated to the processes developed in the Company

CRM – Customer Relationship Management: Alstom’s intranet platform for sales, marketing and service activities,

Risk Management – the process of analyzing exposure to risks and determining how to best handle such exposure,

Risk - The quantifiable likelihood of loss or less-than-expected returns.

Risk Review – Risk analyses

Non-catalogue products/ services/ works – complex projects (include also parts which cannot be manufactured in our workshop), I&C, BOP, Environmental, that are not

3. Definitii, abrevieri

Companie - ALSTOM Power Romania SRL,

Estimare – actiune efectuata cu scopul de a : determina costurile necesare furnizarii

produsului/ serviciului catre client, standardiza calculul costurilor pentru

produse/ servicii similare oferite.

SAP (Sistem SAP MAX) – Program computerizat de gestionare a resurselor alocate pentru derularea proceselor din Companie,

CRM – Managementul Relatiei cu Clientul - portal intranet Alstom pentru activitati de vanzari, marketing si service,

Managementul Riscului – procesul de analizare a expunerii la riscuri si de determinare a celor mai bune modalitati de actiune in cazul unor asemenea expuneri.

Risc – probabilitatea cuantificabila ca pierderea sa apara sau ca rezultatele obtinute sa fie mai slabe decat cele preconizate.

Risk Review – Analiza riscurilor

Produse/ servicii/ lucrari non-catalog – proiecte complexe, multidisciplinare, care nu implica doar produse executate in sectiile de

2/RQ/0002 Rev.B

Page 3: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

3/11

standardized in the Company’s Catalogue.

Catalogue Product – part which will be manufactured in Alstom Power Romania’s workshop and is usually standardized in the Company’s Catalogue.

Sales by Product – the Sales Department within Product Management,

Special process – is those process that generates outputs that cannot be directly examined or in which the evidence generated during development of the process shall be used to verify the conformity. The correctness of the result of the special process depends on the use of appropriate techniques, qualified personnel and on the kind of interpretation of the result.Ex. welding, heat treatment, non-destructive examination, etc.

PM – Project Management

UCC – Unified Cost Calculation

MD – Managing Director

RBD – Regional Business Director,

SAM – Sales Account Manager

productie, I&C, BOP, Mediu si care nu sunt standardizate in Catalogul Companiei.

Produs de catalog – produs care va fi executat intr-una din sectiile de productie Alstom Power Romania si este in mod uzual standardizat in Catalogul Companiei.

Sales by Product – Departamentul Sales din cadrul Product Management,

Proces special – este acel proces al carui rezultat nu poate fi examinat in mod direct sau in care dovezile generate pe durata procesului trebuie utilizate pentru a se verifica conformitatea. Corectitudinea rezultatului procesului special depinde de utilizarea unor tehnici corespunzatoare, a personalului calificat si de modul de interpretare a rezultatului.Ex. : sudura, tratament termic, control nedistructiv, etc.

PM – Project Management

UCC – Antecalculatia de Pret

MD – Director General

RBD – Directori de Regiune,

SAM – Responsabil client

4. Reference documents

4.1 Quality Assurance Procedure code QAP 03 – “Customer Relationship Management”

4. Documente de referinta

4.1 Procedura de Asigurarea Calitatii cod QAP 03 –« Managementul Relatiei cu Clientul »

5. Responsibilities

5.1 Tender Preparation Department is responsible for offers for non-catalogue products/ services/ works, so:

- receive inquiries from customers,- register/ archive all inquiries received from

customers,

- register in SAP & CRM the data related to customer requirements expressed in the inquiries for which the decision is “GO”,

- submit the customer requirements to the responsible departments in order to start

5. Responsabilitati

5.1 Departamentul Tender Preparation este responsabil pentru ofertele de produse/ servicii/ lucrari non-catalog, astfel:- receptionarea cererilor de oferta de la

client,- inregistrarea si arhivarea tuturor cererilor

de oferta primite de la client,- inregistrarea in SAP si CRM a datelor

referitoare la cerintele clientului pentru ofertele la care decizia este “GO”,

- transmiterea cerintelor clientului catre departamentele responsabile, pentru inceperea procesului de Estimare,

2/RQ/0002 Rev.B

Page 4: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

4/11

the Estimation process,- sub-contractors selection (together with

RBD)- elaboration of UCC, based on costs

received from Estimation and sub-contractors

- issue of Risk Review documents, convocation of Risk Review Committee and participation at meeting – for offer > 100 KEUR (according to the Instruction code QI 0072 – « Tender Risk Review”)

- issue the eligibility documents for the Proposal,

- submit the signed UCC and eligibility documents to RBD/ SAM, in order to elaborate the offer for client,

- ensure communication with the customer during the development of the Tendering process,

- register in SAP/CRM of the relevant data resulting from the signed contract,

- ensure the development of the marketing process.

5.2 Sales by Product is responsible for offers for catalogue products, so:- receive inquiries from customers,- register/ archive all inquiries received from

customers,

- register in SAP & CRM the data related to customer requirements expressed in the inquiries for which the decision is “GO”,

- elaboration of UCC, based catalogue costs- issue of Risk Review documents,

convocation of Risk Review Committee and participation at meeting – for offer > 100 KEUR (according to the Instruction code QI 0072 – « Tender Risk Review”),

- submit the signed UCC to RBD/SAM, in order to elaborate the offer for client,

- register in SAP/ CRM of the relevant data resulting from the bid review process,

- ensure the development of the marketing process.

5.3 RBD is responsible to:- support the activities of identification/

receiving inquiries from customers- ensure observance of the Power Service

Directives and Directive No.1 – “Distribution of authority“, for the process of review and approval of tenders and

- alegerea subcontractantilor in colaborare cu RBD

- intocmirea UCC pe baza costurilor primite de la Departamentul de Estimare si de la subcontractanti

- intocmirea documentelor necesare pentru Risk Review, convocarea si participarea la sedinta Comitetului de Risk Review – pentru ofertele > 100 KEUR (conform Instructiunii cod QI 0072 – « Analiza de Risc a Ofertei »)

- intocmirea documentelor de eligibilitate,- trimiterea UCC-ului semnat si a

documentelor de eligibilitate catre RBD/ SAM, in vederea intocmirii ofertei catre client,

- asigurarea comunicarii cu clientul pe timpul desfasurarii procesului de Ofertare,

- inregistrarea in SAP/CRM a datelor relevante rezultate din contractul semnat,

- asigurarea realizarii procesului de marketing.

5.2 Vanzari de Produs este responsabil pentru ofertele de produse de catalog, astfel:- receptionarea cererilor de oferta de la

client,- inregistrarea si arhivarea tuturor cererilor

de oferta primite de la client,- inregistrarea in SAP si CRM a datelor

referitoare la cerintele clientului pentru ofertele la care decizia este “GO”,

- intocmirea UCC pe baza costurilor de catalog

- intocmirea documentelor necesare pentru Risk Review, convocarea si participarea la sedinta Comitetului de Risk Review – pentru ofertele > 100 KEUR (conform Instructiunii cod QI 0072 – « Analiza de Risc a Ofertei »)

- trimiterea UCC-ului semnat catre RBD/SAM, in vederea intocmirii ofertei catre client,

- inregistrarea in SAP/ CRM a datelor relevante rezultate din procesul de analiza oferte/ licitatie,

- asigurarea realizarii procesului de marketing.

5.3 RBD este responsabil pentru:- sprijinirea activitatii de identificare/

receptionare de cereri de oferta de la clienti

- asigurarea respectarii Directivelor Power 2/RQ/0002 Rev.B

Page 5: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

5/11

contracts, according to Quality Assurance Procedure code QAP 03 – “Customer Relationship Management”,

- ensure the review of the tendering process effectiveness,

- ensure the provision of relevant data regarding the client and the market for the Tendering process.

- support/ ensure communication with the customers during the Tendering processes,

- support/ facilitate relation with suppliers/ subcontractors within their geographical area of responsibility,

- take part to the Risk Review Committee- support the marketing process and CRM

up-dating.

5.4 RBD, PM Director, Product Manager, MD are responsible to take the decision GO/ NO GO and BID/ NO BID.

5.5 Planning & Control Sourcing & Logistics and Engineering Departments have the responsibility to ensure support for the development of the tendering process.

Service si a Directivei Nr. 1 – “Delegarea competentelor”, pentru procesul de analiza si aprobare a ofertelor si contractelor in conformitate cu Procedura de Asigurarea Calitatii cod QAP 03 – “Managementul Relatiei cu Clientul”,

- asigurarea analizei eficacitatii procesului de ofertare,

- asigurarea furnizarii de date relevante referitoare la client si la piata pentru procesul de Ofertare.

- facilitarea/ asigurarea comunicarii cu clientul pe timpul procesului de Ofertare,

- sprijinirea/ facilitarea relatiei cu furnizori/ subcontractanti din zona geografica pentru care sunt responsabili,

- participarea la Comisia de Analiza de Risc,- sprijinirea procesului de marketing si de

actualizare a datelor introduse in CRM.

5.4 RBD, Directorul PM, Product Manager, MD sunt responsabili pentru luarea deciziilor GO/ NO GO si BID/ NO BID.

5.5 Departamentele Planning & Control Sourcing & Logistics si de Inginerie au responsabilitatea de a asigura suportul pentru desfasurarea procesului de ofertare.

6. Content

6.1 EnquiryInquiries coming from customers are received/ identified by the Tender Preparation/ Sales by Product Department, where applicable, with the support of RBD’s.

RBD and Product Manager are responsible for the first evaluation of the enquiry in order to decide “GO/ NO GO” (accept enquiry and further processing or not), according to the Appendices 1 and 2 of this procedure.

All received inquiries are registered and archived at the Tender Preparation/ Sales by Product Department, regardless of the decision.

Customer requirements are submitted to the responsible departments by the Tender Preparation Department, in order to start the estimation process according to the Quality

6. Continut

6.1 Cererea de ofertaCererile de oferta venite de la client sunt receptionate/ identificate de catre Departamentul Tender Preparation/ Sales by Product, acolo unde este aplicabil, cu sprijinul RBD.

RBD si Managerul de Produs sunt responsabili pentru efectuarea primei evaluari a cererii de oferta pentru a lua decizia “GO/ NO GO” (accepta sau nu cererea de oferta si procesarea in continuare), in conformitate cu Anexele 1 si 2 ale acestei proceduri.

Toate cererile de oferta primite se inregistreaza si arhiveaza la Departamentul Tender Preparation/ Sales by Product, indiferent de decizie.

Cerintele clientului sunt transmise de catre Departamentul Tender Preparation catre departamentele responsabile, cu scopul de a

2/RQ/0002 Rev.B

Page 6: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

6/11

Assurance Procedure code QAP 23 – “Estimation of cost within Offering Process”.

When value of UCC is >100 KEUR, performing of Risk Review according to Instruction code QI 0072 - “Tender Risk Review”,

Risk Management is a key responsibility for the Company’s Management.Risks shall be identified and evaluated from the tendering stage in order to ensure: correctly awareness of risks prior to

committing to perform a contract/ order, correctly reflection of risks in the tender

pre-calculation,

learning form our experience, improve our judgement and avoid repeating past mistakes.

After finishing the estimation process and realization of the Tender Risk Review the decision BID/ NO BID will be taken, according to the Appendices 1 and 2 of this procedure.

If the decision is “BID”, data related to customer requirements (communicated in enquiry) are registered in SAP. RFQ with estimated value >100 KEUR will be registered also in CRM by the Tender Preparation Department,

6.2 The ProposalThe preparation of the Proposal involves the following activities: Compiling the output data from the

Estimation Process (including the sub-contractors’s offers), related to costs,

Compiling the output data from the Tender Risc Review Process,

Compiling data related to planning and capabilities, with Planning & Control Department support

Review and setting of data related to terms and conditions,

Review and setting data related to technical conditions, with Engineering Departments support

Preparation and approval of UCC, Assembly of resulted documents in order

to build the Proposal Package.

porni procesul de estimare in conformitate cu Procedura de Asigurarea Calitatii cod QAP 23 – “Estimarea costului in cadrul procesului de ofertare”.

Atunci cand valoarea UCC-ului >100 KEUR se intocmeste Analiza de Risc conform Instructiunii cod QI 0072 – « Analiza de Risc a Ofertei »,

Managementul Riscului este o responsabilitate cheie pentru Managementul Companiei.Riscurile trebuie identificate si evaluate inca din faza de ofertare cu scopul de a asigura: constientizarea corecta a riscurilor inainte

de angajarea in realizarea contractului/ comenzii,

reflectarea corecta a riscurilor in pre-calculatia din stadiul de ofertare,

invatarea din experienta proprie, imbunatatirea propriei judecati si evitarea repetarii greselilor din trecut.

Dupa finalizarea procesului de estimare si realizarea Analizei de Risc (Risk Review) a ofertei se va lua decizia BID/ NO BID in conformitate cu Anexele 1 si 2 ale acestei proceduri.

Daca decizia este “BID”, datele referitoare la cerintele clientului (comunicate in cererea de oferta) sunt inregistrate in SAP. Cererile de oferta a caror valoare estimata este >100 KEUR vor fi inregistrate si in CRM de catre Departamentul Tender Preparation,

6.2 OfertaIntocmirea Ofertei implica urmatoarele activitati :

Procesarea datelor de iesire din Procesul de Estimare (inclusive ofertele de la subcontractanti), referitoare la costuri,

Procesarea datelor de iesire din Analiza de Risc a Ofertei,

Procesarea datelor referitoare la planificare si capabilitati, cu sprijinul Departamentului Planning & Control,

Analiza si stabilirea datelor referitoare la termene si conditii,

Analiza si stabilirea datelor referitoare la conditiile tehnice, cu sprijinul Departamentelor de Inginerie

2/RQ/0002 Rev.B

Page 7: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

7/11

When preparing the Proposal, the following customer requirements shall be taken into account, if applicable:

special requirements that involve practices or design/ technological solutions not matching to the usual practices of the Company,

requirements regarding the provision of the design project,

special standards or norms required to be followed,

laws and regulations that shall be observed,

requirements related to Company’s certification/ authorization and/ or the certification/ authorization of Company’s suppliers for products/ services,

special quality assurance requirements (I&I Plans, Survey Plans, etc.)

Hold and/ or Witness Points selected by the customer/ authorities,

acceptance criteria, special requirements related to

preservation, packaging, marking, delivery and transport,

documents/ records required by the customer that should be delivered together with the product/ service provided and their presentation form,

requirements related to the qualification of personnel that should perform work,

requirements related to special processes involved,

other requirements not matching to the usual practice of the Company.

Requirements identified as not being possible to be fulfilled are notified to the customer and clarified with it before accepting the execution of work. Written statements shall be established related to these in the contracting stage.

If the execution involves procurement of services/ work, Tender Preparation Department in co-operation with Project Management, RBD’s and Sourcing & Logistics Departments, as applicable, shall act as follows:

verify if customer requirements related to suppliers subcontractors exists,

verify if suppliers/ subcontractors are

Intocmirea si aprobarea UCC-ului, Asamblarea documentatiei pentru a forma

Pachetul de Ofertare.

Atunci cand se pregateste Oferta, trebuie luate in considerare urmatoarele cerinte ale clientului, dupa cum este aplicabil: cerinte speciale care implica practici sau

solutii constructive/ tehnologice care nu sunt uzuale pentru practica Companiei,

cerinte in ce priveste provenienta proiectului constructiv,

standarde si norme speciale ce se cere a fi aplicate,

legi si reglementari ce se cere a fi respectate,

cerinte referitoare la certicarea/ autorizarea Companiei si/ sau furnizorilor de produse/ servicii ai Companiei,

cerinte speciale de asigurarea calitatii (Planuri I&I, Planuri de Supraveghere, etc.),

Puncte de Oprire/ Martor selectate de catre client/ autoritati,

criterii de acceptabilitate, cerinte speciale ce se refera la pastrare,

ambalare, marcare, livrare si transport, documentele/ inregistrarile care la cererea

clientului trebuie sa fie livrate impreuna cu produsul/ serviciul furnizat si forma lor de prezentare,

cerinte referitoare la calificarea personalului ce trebuie sa execute lucrarea,

cerinte referitoare la procesele speciale implicate,

alte cerinte care nu se incadreaza in practica obisnuita a Companiei.

Cerintele identificate ca fiind imposibil de realizat sunt aduse la cunostinta clientului si sunt clarificate cu acesta inainte de acceptarea executarii lucrarii. Trebuie stabilite intelegeri scrise in legatura cu acestea in faza de contractare.

Daca executia implica procurarea de servicii/ lucrari, Departamentul Tender Preparation in cooperare cu Departamentele de Project Management, RBD si Sourcing & Logistics, dupa cum este aplicabil, trebuie sa actioneze dupa cum urmeaza: sa verifice daca exista cerinte ale

2/RQ/0002 Rev.B

Page 8: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

8/11

registered on the “List of accepted suppliers/ subcontractors” valid in the Company, matching to the requirements for the subcontracted work/ services needed,

if no supplier/ subcontractor is available on the “List of accepted suppliers/ subcontractors”, these shall be identified on the market,

inquiries shall be required to the identified suppliers/ subcontractors for the work/ services needed,

shall be asked for initial evaluation to be started and qualification shall be done according to the Quality Assurance Procedure code QAP 05 – “The Purchasing Process”, for the selected subcontractors.

The Proposal Package is submitted for approval according to the rules established by the Directive No. 1 – “Distribution of authorities”. These shall contain at least the following:

Tender Approval Summary, Tender Approval Signatures, Tender UCC, Tender UCC Summary Graph, Tender Risk Log Analysis, Tender Estimation Sheet.

After approval, RBD/ SAM or Sales by Product, as applicable, is responsible to submit the proposal to the Customers or to attend to the bidding sessions announced by the Customer, as applicable.

The Tendering Documents submitted to the Customer shall contain at least the following information: Identification and contact data related to

the Customer, Identification data related to the Company

and the contact person within Company, Scope of supply, Validity period of the offer, Total Price (eventually also quantity and

price per unit), Payment conditions, Delivery terms and conditions, Validity time of the offer, Other information, as required.

clientului referitoare la furnizori/ subcontractanti,

sa verifice daca exista furnizori/ subcontractanti inregistrati in “Lista furnizorilor/ subcontractantilor acceptati” valabila in Companie, care sa se incadreze in cerintele exprimate pentru lucrarile/ serviciile subcontractate,

daca nici un furnizor/ subcontractant nu este disponibil in “Lista furnizorilor/ subcontractantilor acceptati”, acesta trebuie identificat pe piata,

trebuie solicitate oferte de la furnizorii/ subcontractantii identificati pentru lucrarile/ serviciile cerute,

trebuie solicitata inceperea evaluarii initiale si calificarea trebuie facuta in conformitate cu Procedura de Asigurarea Calitatii cod QAP 05 – “Procesul de Procurare”, pentru subcontractantii selectati.

Pachetul de Ofertare este transmis pentru aprobare in conformitate cu regulile stabilite in Directiva Nr.1 – “Delegarea competentelor”. Acesta trebuie sa contina cel putin urmatoarele: Sumar Aprobare Oferta, Foaie cu semnaturi de aprobare Oferta, UCC (Antecalculatie de pret), Grafic Sumar UCC Oferta, Inregistrator Analiza Riscuri Oferta, Fisa de Estimare Oferta.

Dupa aprobare, RBD/ SAM sau Sales by Product, dupa cum este aplicabil, este responsabil sa trimita oferta catre client sau sa participe la licitatiile anuntate de clienti, dupa cum este cazul.

Documentele de ofertare transmise la client trebuie sa contina cel putin urmatoarele informatii: Date de identificare si de contact

referitoare la client, Date de identificare si de contact

referitoare la Companie si persoana de contact din cadrul Companiei,

Obiectul ofertei, Perioada de valabilitatea a ofertei, Pret total (eventual si cantitate si pret

unitar), Conditii de plata, Termene si conditii de livrare,

2/RQ/0002 Rev.B

Page 9: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

9/11

6.3 Review of process effectivenessIf the Proposal is not accepted by the Customer, the data related to it and to the reasons that conducted to loss remain archived to the Tender Preparation/ Sales by Product Department.

Registered data related to lost tenders shall be reviewed by the Tendering Management/ Product Management, where applicable, in co-operation with RBD, PM and the other involved departments, in order to identify the root causes, trends and improvement opportunities.

The result of these reviews and of the actions taken shall be reported by the Managementul Departamentului Tendering/ Product Management to the Executive Management in order to be used in the Management Review process.

Other indicators specific to the process shall be measured, monitored and reported according to the Quality Assurance Procedure code QAP 01 – “Management Review”.

Periada de valabilitate a ofertei, Alte informatii, dupa cum este cerut.

6.3 Analiza eficacitatii procesuluiDaca oferta nu este acceptata de client, datele referitoare la aceasta si la motivele care au condus la pierderea ei raman arhivate la Departamentul Tender Preparation/ Sales by Product.

Datele inregistrate referitor la ofertele pierdute vor fi analizate de catre Managementul Departamentului Tendering/ Product Management, unde este aplicabil, impreuna cu RBD, PM si celelalte departamente implicate, pentru determinarea cauzelor de baza, a tendintelor si a posibilitatilor de imbunatatire.Rezultatele acestor analize si a actiunilor intreprinse vor fi raportate de catre Managementul Departamentului Tendering/ Product Management catre Managementul Executiv pentru a fi utilizate in procesul de Analiza de Management.

Alti indicatori specifici vor fi masurati, monitorizati si raportati in conformitate cu Procedura de Asigurarea Calitatii cod QAP 01 – “Analiza de Management”.

7. Records

7.1 The inquiries from customers are records and shall be maintained,

7.2 Estimation sheets are records and shall be maintained,

7.3 Tenders issued using the form 7/RQ/0033 are records and shall be maintained,

7.4 Evidence related to communication with the customer during the Tendering process are records and shall be maintained (letters, faxes, mails, minutes of meeting, etc),

7.5 Databases/ registers with received inquiries and lost tenders are records and shall be maintained,

7. Inregistrari

7.1 Cererile de oferta de la client sunt inregistrari si trebuie pastrate,

7.2 Fisele de estimare sunt inregistrari si trebuie pastrate,

7.3 Ofertele intocmite folosind formularul 7/RQ/0033 sunt inregistrari si trebuie pastrate,

7.4 Dovezile legate de comunicarea cu clientul in timpul derularii procesului de Ofertare sunt inregistrari si trebuie pastrate (scrisori, fax-uri, mail-uri, note de sedinta, etc),

7.5 Bazele de date/ registrele cu cereri de oferta primite si oferte pierdute sunt inregistrari si trebuie pastrate,

8. Related documents 8. Documente asociate

2/RQ/0002 Rev.B

Page 10: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

10/11

8.1 Directive No. 1 – “Distribution of authorities”8.2 Quality Assurance Procedure code QAP 05 – “The Purchasing Process”,8.3 Quality Assurance Procedure code QAP 01 – “Management Review”8.4 Quality Assurance Procedure code QAP 23 – “Estimation of cost within Offering Process”.8.5 Instruction code QI 0072 – « Tender Risk Review »8.6 Form code 7/RQ/0033 – “Tender”,8.7 Form code 6/RQ/0040 – “Tender Risk Review Checklist”

8.1 Directiva Nr.1 – “Delegarea competentelor”.8.2 Procedura de Asigurarea Calitatii cod QAP 05 – “Procesul de Procurare”,8.3 Procedura de Asigurarea Calitatii cod QAP 01 – “Analiza de Management,8.4 Procedura de Asigurarea Calitatii cod QAP 23 – “Estimarea costului in cadrul procesului de ofertare”.8.5 Instructiunea cod QI 0072 – « Analiza de Risc a Ofertei »8.6 Formular cod 7/RQ/0033 – “Oferta”,8.7 Formular cod 6/RQ/0040 – “Chestionar de analiza de risc in faza de ofertare”,

9. Appendices

Appendix 1 – Tendering for Offers for Catalogue Products - Process Map.

Appendix 2 – Tendering for Offers for Non-Catalogue Products/ Services/ Works - Process Map.

9. Anexe

Anexa 1 – Harta procesului de Ofertare pentru Produse de Catalog

Anexa 2 – Harta procesului de Ofertare pentru Produse/ Servicii/ Lucrari non-catalog.

10. Document history

Revision 0: 04.06.2008

10. Istoric document

Revizia 0: 04.06.2008

2/RQ/0002 Rev.B

Page 11: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

11/11

Appendix/ Anexa 1 – Tendering for Offers for Catalogue Products - Process Map/ Harta procesului de Ofertare pentru Produse de Catalog

2/RQ/0002 Rev.B

SAL

ES

BY

PR

OD

UC

TC

UST

OM

ER

PRO

DU

CT

M

AN

AG

ER

S

Rec

eive

RFQ

Fo

rwar

d to

Sal

es

GO

Ans

wer

to c

lient

Cos

t acc

ordi

ng

cata

logu

e

PRO

JEC

TM

AN

AG

EM

EN

T

Cre

ate

UC

C;

prep

are

the

offe

r;ris

k sh

eet

Start

FIN

AN

CE

Sour

cing

&L

ogis

tics

Send

re

quire

men

tsRF

Q

Reg

iste

ring

RFQ

Cla

rific

atio

n R

equi

red?

Cla

rify;

Shar

e in

form

atio

n w

ith c

usto

mer

Diff

eren

t fu

nctio

ns

need

to ta

ke

deci

sion

GO

/NO

GO

Dec

isio

n a

nd fe

edba

ck

Ris

k re

view

valu

e>10

0 KEu

ro

Che

ck c

apab

ility

, ca

paci

ty a

nd fe

edba

ck

Enter

RFQ

data

in SA

P / CR

M

Prep

are

com

mer

cial

off

er

& c

ontra

ctua

l ter

ms

acco

rdin

g R

R

Rec

eive

RFQ

Ris

k re

view

& a

ppro

ve U

CC

App

rove

UC

C

RFQ

UCC

Offer

/Te

nder

+

-+

+

GO

/NO

GO

Dec

isio

n a

nd fe

edba

ck+

-

MD

GO

/NO

GO

Dec

isio

n a

nd fe

edba

ck

Ris

k re

view

& a

ppro

ve U

CC

Ris

k re

view

& a

ppro

ve U

CC

( v

alue

>100

KEu

ro)

Sign

the

Off

er /

tend

erSi

gn th

e O

ffer

/ te

nder

Ris

k re

view

for M

ajor

Pro

ject

s (v

alue

>100

KEuro

)

Sign

the

Off

er /t

end

er

Che

ck, u

nder

stan

d sc

ope

of re

quire

men

ts, c

ateg

oriz

e in

to p

rodu

cts

Ente

r Quo

tatio

n in

SAP

/ CR

M

BID

/ N

O B

ID-

+

Neg

otia

tion

/D

ecis

ion

Sig

n C

ontra

ct

Send

the

off

er /

tend

er

Sign

the

Off

er /

tend

er

Sign

Con

tract

?Y

/NSi

gnco

ntra

ct

+- R

e-en

gage

tend

erin

g?Y

/N

+- A

band

onte

nder

1 2

Sign

cont

ract

Sign

con

tract

( val

ue>1

00 K

Euro

)

Stop

2A

nsw

erto

clie

nt

11

11

1

Page 12: QAP_22

ALSTOM Power RomaniaCod si Nr./ Code and No

QAP 22 Revizia/ Revision :

0 Pag./ Page :

12/11

Appendix/ Anexa 2 – Tendering for Offers for Non-Catalogue Products/ Services/ Works - Process Map/ Harta procesului de Ofertare pentru Produse/ Servicii/ Lucrari Non-Catalog

2/RQ/0002 Rev.B

Contr

act

Revie

w &

Signa

ture b

yLe

gal

Depa

rtmen

t

TE

ND

ER

ING

– P

RO

POSA

L M

AN

AG

EM

EN

TC

UST

OM

ER

PRO

DU

CT

M

AN

AG

ER

S

Rec

eive

RFQ

Fo

rwar

d to

Ten

derin

g

GO

Neg

otia

tion

/D

ecis

ion

Sig

n C

ontra

ct

Ans

wer

to c

lient

Cre

ate

Estim

atio

n Sh

eet f

or

wor

ksho

p pa

rts

PRO

JEC

TM

AN

AG

EM

EN

T

Cre

ate

UC

C;

prep

are

the

offe

r;ris

k sh

eet

RB

D /

SAM

Start

Est

imat

ion

FIN

AN

CE

SOU

RC

ING

&L

OG

IST

ICS

Send

re

quire

men

tsRF

Q

Reg

iste

ring

RFQ

Cla

rific

atio

n R

equi

red?

Cla

rify;

Shar

e in

form

atio

n w

ith c

usto

mer

Kee

p in

form

ed

Proj

ect M

ng.

Diff

eren

t fu

nctio

ns

need

to ta

ke

deci

sion

GO

/ NO

GO

Dec

isio

n a

nd fe

edba

ck

Ris

k re

view

valu

e>10

0 KEu

ro

Che

ck c

apab

ility

, ca

paci

ty a

nd fe

edba

ck

Enter

RFQ

data

in SA

P / CR

M

Prep

are

com

mer

cial

offe

r & c

ontra

ctua

lte

rms a

ccor

ding

RR

Send

the

off

er /

tend

er

Rec

eive

RFQ

Ris

k re

view

& a

ppro

ve U

CC

Ris

k re

view

& a

ppro

ve U

CC

App

rove

UC

C

RFQ

UCC

Offer

/Te

nder

+

-+

+

GO

/ NO

GO

Dec

isio

n a

nd fe

edba

ck+

-

MD

GO

/ NO

GO

Dec

isio

n a

nd fe

edba

ck

Ris

k re

view

& a

ppro

ve U

CC

Ris

k re

view

& a

ppro

ve U

CC

( v

alue

>100

KEu

ro)

Sign

the

Off

er /

tend

erSi

gn th

e O

ffer

/ te

nder

Sign

the

Off

er /

tend

er

Ris

k re

view

for M

ajor

Pro

ject

s( v

alue>

100 K

Euro)

Sign

the

Off

er /

tend

er

Addin

g all c

osts

from

sub-s

uppli

ers

Prep

are

Tech

nica

l Off

erPr

epare

Te

chnic

al Off

er

BID

/ N

O B

ID-

+

Ans

wer

to c

lient

Ente

r Quo

tatio

n in

SAP/

CR

M

Sign

Con

tract

?Y

/NSi

gnco

ntra

ctSi

gnco

ntra

ctSi

gn c

ontra

ct( v

alue

>100

KEu

ro)

+-

Stop

Re-

enga

gete

nder

ing?

Y/N

+- A

band

onte

nder

11

11

11

1 22

Che

ck, u

nder

stan

d sc

ope

ofre

quire

men

t, ca

tego

rize

into

pro

duct

s