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QATAR RAIL PREQUALIFICATION DOCUMENT for Procurement of DOHA METRO AND LUSAIL TRAM FACILITIES MANAGEMENT CONTRACTS ADDITIONAL ROUND 31 January 2016

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Page 1: QATAR RAIL PREQUALIFICATION DOCUMENT for ......Qatar Railways Company Prequalification Document for Doha Metro and Lusail Tram Facilities Management Contracts Page 6 EVALUATION 1.2.13

QATAR RAIL

PREQUALIFICATION DOCUMENT

for Procurement of

DOHA METRO AND LUSAIL TRAM FACILITIES MANAGEMENT CONTRACTS

ADDITIONAL ROUND

31 January 2016

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Prequalification Document for Doha Metro and Lusail Tram Facilities Management Contracts Page 1

Prequalification Document Table of Contents

1. PREQUALIFICATION APPLICATION ........................................................................................... 3

1.1 INTRODUCTION ..................................................................................................................... 3 1.2 GENERAL INSTRUCTIONS ................................................................................................... 4 1.3 APPLICANT ELIGIBILITY ...................................................................................................... 7 1.4 QUALIFICATION CRITERIA AND REQUIREMENTS ............................................................ 8 1.5 COMPLETING APPLICATION FORMS ............................................................................... 10

2. BRIEFING DOCUMENT ................................................................................................................ 13

2.1 DISCLAIMER ........................................................................................................................ 13 2.2 GENERAL INFORMATION ................................................................................................... 14 2.3 DOHA METRO PROJECT INFORMATION .......................................................................... 19 2.4 LUSAIL TRAM PROJECT INFORMATION .......................................................................... 24 2.5 SCOPE OF SERVICES FOR OPERATOR(S) ....................................................................... 27

3. PREQUALIFICATION FORMS

FORM A – SIGNED DECLARATION ................................................................................................. 31 FORM B – APPLICANT INFORMATION FORM ............................................................................... 34 FORM C – APPLICANT MEMBER INFORMATION FORM .............................................................. 36 FORM D – HISTORICAL CONTRACT NON-PERFORMANCE ........................................................ 38 FORM E – FINANCIAL STANDING ................................................................................................... 40 FORM F – EXPERIENCE ................................................................................................................... 42 FORM G – HEALTH, SAFETY AND ENVIRONMENTAL PERFORMANCE .................................... 44 FORM H – QUALITY ASSURANCE AND MANAGEMENT .............................................................. 48 FORM I – ENVIRONMENTAL POLICY AND CORPORATE SOCIAL RESPONSIBILITY PERFORMANCE ................................................................................................................................ 51 FORM J – KEY PERFORMANCE INDICATORS .............................................................................. 54

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PART 1

PREQUALIFICATION APPLICATION

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1. PREQUALIFICATION APPLICATION

1.1 INTRODUCTION

1.1.1 Qatar Rail issues this Prequalification Document (PQD) to Applicants interested

in bidding for the Services described in Section 2.5 of this PQD.

1.1.2 An Applicant is any company submitting a prequalification application, either on

its own or as part of a joint venture or consortium.

1.1.3 The PQD consists of parts 1, 2 and 3 and should be read in conjunction with any

addendum issued by Qatar Rail, where:

a) Part 1 Prequalification Application states the procedures that must be

followed and information to be provided by Applicants.

b) Part 2 Briefing Document describes the services required and provides

background information on the project.

c) Part 3 Prequalification Forms includes the forms and attachments that

must be submitted by the Applicant.

1.1.4 Qatar Rail accepts no responsibility for the completeness of the PQD and its

addenda unless obtained directly from Qatar Rail.

1.1.5 The Applicant is expected to examine all instructions, forms, and terms in the

PQD and to furnish all information or documentation required by the PQD.

1.1.6 At any time prior to the deadline for submission of applications, Qatar Rail may

amend the PQD by issuing addenda.

1.1.7 Any addendum issued shall be part of the PQD and shall be communicated in

writing to all who have obtained the PQD from Qatar Rail.

1.1.8 To give prospective Applicants reasonable time to take an addendum into

account in preparing their applications, Qatar Rail may, at its discretion, extend

the deadline for the submission of applications.

1.1.9 The Applicant shall bear all costs associated with the preparation and submission

of its application. Qatar Rail will not be responsible or liable for those costs,

regardless of the conduct or outcome of the prequalification process.

1.1.10 The application as well as all correspondence and documents relating to the

prequalification exchanged by the Applicant and Qatar Rail, shall be written in the

English language. Supporting documents and printed literature that are part of

the application may be in another language, provided they are accompanied by

an accurate translation of the relevant passages in the English language, in

which case, for purposes of interpretation of the application, the English

translation shall govern.

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1.2 GENERAL INSTRUCTIONS

COMMUNICATION WITH QATAR RAIL

1.2.1 A prospective Applicant requiring any clarification of the PQD shall contact Qatar

Rail via the designated contact email address [email protected]. All

communications with Qatar Rail for this prequalification will use this email

address, Qatar Rail will not respond to communication sent to any other email

address.

1.2.2 Qatar Rail will respond in writing to any request for clarification provided that such

request is received no later than 15:30 local Qatar time on Thursday, 04 February

2016.

1.2.3 Qatar Rail shall forward copies of its response to all applicants who have

acquired the PQD directly from Qatar Rail including clarification questions raised

by Applicants without identifying them explicitly.

1.2.4 Applicants should use the following table when submitting queries to Qatar Rail.

PREQUALIFICATION DOCUMENT FOR DOHA METRO AND LUSAIL TRAM RAILWAY OPERATOR CONTRACTS

Name: [Insert Applicant Name]

Date: [Insert Date]

Query No. Query PQ Document Reference

Part/Section Clause/Para Page

1

2

3

4

5

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SUBMISSION

1.2.5 The Applicant shall prepare one original of the documents comprising the

application and clearly mark it “ORIGINAL”. The original of the application shall

be signed by a person duly authorized to sign on behalf of the Applicant.

1.2.6 The Applicant shall submit three copies of the signed original application and

clearly mark them “COPY 1 of 3”,“COPY 2 of 3” and “COPY 3 of 3”. In the event

of any discrepancy between the original and the copies, the original shall prevail.

1.2.7 The prequalification application hard copy documents shall be submitted to Qatar

Rail in lever arch files with the front and the spine clearly marked:

Name of the Applicant;

Folder number (i.e. Folder 1 of 5); and

“PREQUALIFICATION APPLICATION FOR DOHA METRO AND

LUSAIL TRAM FACILITIES MANAGEMENT CONTRACTS”.

1.2.8 The original, two hard copies, and one electronic copy (on a CD or Flash Drive

and in Adobe Acrobat Reader “.pdf” as well as “Source” Format) shall be

submitted by hand or by courier to Qatar Rail at the following address:

Qatar Railways Company Contracts and Procurement Department Qatar Rail Tower, 14th Floor 231 Suhaim Bin Hamad Street (C-Ring Road), Al Sadd Area 38, P.O. Box: 29988, Doha, State of Qatar Phone: (+974) 4433-1111 Fax: (+974) 4433-1110

1.2.9 The application must be enclosed in a sealed envelope clearly marked:

QATAR RAIL PREQUALIFICATION APPLICATION

FOR DOHA METRO AND LUSAIL TRAM FACILITIES MANAGEMENT CONTRACTS

Attention: Procurement Director

1.2.10 The closing date for submitting the prequalification application is Monday 8

February 2016, not later than 12:00 noon local Qatar time (GMT +03:00).

1.2.11 Qatar Rail will accept no responsibility for not processing any envelope that was

not marked as required.

1.2.12 Qatar Rail reserves the right to accept or reject applications received after the

deadline for submission.

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EVALUATION

1.2.13 To assist in the evaluation of applications, Qatar Rail may, at its discretion, ask

any Applicant for a clarification of its application which shall be submitted within a

stated reasonable period of time. Any request for clarification and all associated

responses shall be in writing.

1.2.14 If an Applicant does not provide clarifications of the information requested by the

date and time set in Qatar Rail’s request for clarification, its application may be

rejected.

1.2.15 Qatar Rail may reject any application which is not responsive to the requirements

of the PQD.

1.2.16 The submitted prequalification information will be used by Qatar Rail in

determining the suitability of the Applicant to perform the services described in

Section 2.5 of this PQD.

1.2.17 An Applicant will not be prequalified unless, in the judgment of Qatar Rail, the

said Applicant has demonstrated the required capacity, capability, experience

and financial stability sufficient to successfully execute the Services safely and to

acceptable technical and quality standards.

1.2.18 Only the information submitted as part of the prequalification application or in any

interview pursuant to Section 1.2.19 may be considered in the evaluation of an

Applicant.

1.2.19 Qatar Rail reserves the right to interview any Applicant. Any travel expenses or

other costs associated with such an interview shall be at the Applicant’s own

account.

1.2.20 Qatar Rail will notify all Applicants of the outcome of the prequalification process.

Only Applicants that have been successfully prequalified by Qatar Rail will be

invited to tender for the Services. Future tender documents will only be made

available to those Applicants whose qualifications are considered acceptable to

Qatar Rail in its sole judgment and discretion.

1.2.21 The decision of Qatar Rail will be final. By submitting an application, the Applicant

agrees to be bound by this decision and shall not seek to challenge or overturn

any such decision.

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1.3 APPLICANT ELIGIBILITY

1.3.1 Applicants shall have no conflict of interest. Applicants shall disclose any

situation of actual or potential conflict that may impact on their capacity to serve

the best interest of Qatar Rail, or that may reasonably be perceived as having

this effect. Failure to disclose said situations may lead to rejection of the

application, tender, or eventual termination of the Contract.

1.3.2 An Applicant shall submit only one application in the same prequalification

process, either individually as an Applicant or as a member of a Joint Venture

(JV) or Consortium. No Applicant can be a subcontractor while submitting an

application individually or as a member of a JV/Consortium in the same

prequalification process.

1.3.3 In the case of a JV/Consortium (i) all members of the JV/Consortium are to be

jointly and severally liable, and (ii) there shall be no limit on the number of

members, and (iii) the JV/Consortium shall nominate a representative who shall

have the authority to conduct all business for and on behalf of any and all the

members of the JV/Consortium during the prequalification and bidding process

and, in the event the JV/Consortium is awarded the Contract, during Contract

execution.

1.3.4 Where an Applicant is a JV/Consortium, Qatar Rail reserves the right to

prequalify all, some or none of the members of the JV/Consortium.

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1.4 QUALIFICATION CRITERIA AND REQUIREMENTS

1.4.1 In the case of a JV/Consortium, the requirements listed in this section shall be

assessed against the experience and qualifications of all members combined.

MANDATORY REQUIREMENT

1.4.2 The Applicant should demonstrate meeting the mandatory requirement through

completing Form F Experience.

1.4.3 The Applicant shall have at least three (3) consecutive years' experience in

providing multi-disciplinary facilities, property and estates management to metro,

light rail, hospitals, civic buildings, five star hotels or shopping malls of a minimum

floor area, as set out in paragraphs 1.4.4 to 1.4.6 below, in the five (5) years

preceding the deadline for application submission. The floor area may be

aggregated if the Applicant manages more than one facility.

1.4.4 Applicants wishing to prequalify for the Doha Metro Facilities Management

Contract only, as indicated in Form A, must meet a minimum floor area of 35,000

square metres.

1.4.5 Applicants wishing to prequalify for the Lusail Tram Facilities Management

Contract only, as indicated in Form A, must meet a minimum floor area of 35,000.

1.4.6 Applicants wishing to prequalify for both the Doha Metro Facilities Management

Contract and Lusail Tram Facilities Management Contract, as indicated in Form

A, must meet a minimum floor area of 35,000.

RECOMMENDED REQUIREMENTS

1.4.7 The Applicant should demonstrate meeting the recommended requirements

through completing Form F Experience.

1.4.8 The Applicant should have experience in undertaking or managing building,

mechanical, electrical and plumbing maintenance in the five (5) years preceding

the deadline for application submission.

1.4.9 The Applicant should have bringing into use new facilities in the five (5) years

preceding the deadline for application submission.

1.4.10 The Applicant should have experience in testing, commissioning and handover,

including certification and training, in the five (5) years preceding the deadline for

application submission.

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OTHER RECOMMENDED REQUIREMENTS

1.4.11 The Applicant should demonstrate meeting the other recommended requirements

through completing Form D Historical Contract Non-Performance.

1.4.12 Based on all information on fully settled disputes or litigation, the Applicant should

demonstrate that an instance of non-performance of a contract did not occur

within the last five (5) years prior to the deadline for application submission. A

fully settled dispute or litigation is one that has been resolved in accordance with

the Dispute Resolution Mechanism under the respective contract, and where all

appeal instances available to the applicant have been exhausted.

1.4.13 The Applicant should demonstrate that all pending litigation shall in total not

represent more than ten (10) percent of the Applicant's net worth, assuming that

all pending litigation is treated as resolved against the Applicant.

FINANCIAL PERFORMANCE

1.4.14 The Applicant should demonstrate the current soundness of their financial

position and its prospective long term profitability through completing Form E

Financial Situation.

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1.5 COMPLETING APPLICATION FORMS

FORMS

1.5.1 The forms attached to this PQD are to be completed by each Applicant who

wishes to be prequalified to tender.

1.5.2 Prequalification applications that include forms that are not filled out completely

and/or not submitted in the prescribed format may not be considered. It is

important that the Applicants prequalification responses are structured strictly in

accordance with the prequalification application numbering and format.

1.5.3 Applicants must answer all questions. Where a question is not applicable, the

Applicant shall use “N/A” and provide an explanation if the reason for non-

applicability is not readily evident.

1.5.4 A page limit has been set at 100 A4 pages and this limit must be adhered to, no

smaller than 10 point fonts are to be used and single sides/sheet will count as

one page.

JOINT VENTURE / CONSORTIUM

1.5.5 In the case of a JV/Consortium, all members in the JV/Consortium shall respond

to all questions. The JV/Consortium shall designate one of the members as Lead

Member, through whom any correspondence between the JV/Consortium and

Qatar Rail will be channelled.

1.5.6 All JV/Consortium submissions shall be collated by the Lead Member into a

single, coordinated document, using the same format and layout as those found

in the PQD.

1.5.7 Applications submitted by a JV/Consortium must meet the following

requirements:

a) All JV/Consortium members shall respond to all the questions in the

appropriate sections, using each separate form. All responses must be

collated under the relevant section headings into a single, combined

submission;

b) All JV/Consortium members must submit the complete documentation, or

portions applicable thereto, as though required of a company applying for

individual prequalification; and

c) An application from a JV/Consortium must confirm that, if the JV/Consortium

is successful, the resulting contract would be signed so as to be legally

binding joint and severally on all members in the JV/Consortium.

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1.5.8 The table below highlights the submission requirements for a JV/Consortium:

1.5.9 Ref 1.5.10 Form 1.5.11 Single Entity

JV/Consortium

All Members Combined

Each Member

A Signed Declaration

B Applicant Information Form

C Applicant Member Information Form

D Historical Contract Non-Performance

E Financial Standing

F Experience

G Health, Safety and Environmental

H Quality Assurance and Management

I Corporate Social Responsibility

J Key Performance Indicators

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PART 2 BRIEFING DOCUMENT

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2. BRIEFING DOCUMENT

2.1 DISCLAIMER

The Briefing Document is issued to provide potential Applicants with information

on the railway networks and potential services to be tendered. The Briefing

Document will not form part of any future tender or contract and, whilst the

information in the Briefing Document has been prepared in good faith, it does not

purport to be comprehensive or to have been independently verified.

The recipient’s attention is drawn to the fact that Qatar Rail make no

representation, warranty or undertaking in respect of the accuracy of the

information with respect to this section. Qatar Rail does not accept any

responsibility for the fairness, accuracy or completeness of the information herein

provided and shall not be liable for any loss or damage arising as a result of

reliance on the Briefing Document or on any subsequent communication.

Additionally, Qatar Rail has no responsibility to update this Briefing Document for

events and circumstances occurring after this date.

Qatar Rail reserves the right to contract for services in a manner that differs from

that described in the Briefing Document and may, at its sole discretion, add,

remove or amend the scope of services described in this Briefing Document.

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2.2 GENERAL INFORMATION

2.2.1 Operational Model

Qatar Rail will appoint multiple contractors to carry out facilities management

services in and around the stations (each an FM Contractor, together the FM

Contractors). The FM Contractors will assume the same scope of services but

will be appointed for different stations. Each FM Contractor will be solely

responsible for the entirety of all facilities management services for a number of

stations. The number of stations in each FM package shall be determined by

Qatar Rail in due course and its sole discretion.

2.2.2 The FM Contractors will be responsible for the customer experience including

their safety within and around their respective stations. A list of the types of

equipment that may be maintained by the FM Contractors can be found in section

2.2.6. The FM Contractors will be managed by the Railway Operators.

2.2.3 Provisional maintenance responsibility matrix

Maintenance Operator FM Other

Civil structure stations - Level 1 and 2

QR for other levels

Civil structure other than station Level 1 and 2 -

QR for other levels

Metro systems (rolling stock, track, power, signalling, communications, etc)

Maintenance Contract

novated by QR - -

LRT systems (rolling stock, track, power, signalling, communications, etc)

Full maintenance

- -

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Maintenance Operator FM Other

Metro VHTS (escalators, elevators, travelators)

Maintenance Contract

novated by QR - -

In station MEP: ventilation, air conditioning, public health, distribution boards, cables, cable trays and ductwork

- Full

Maintenance -

Other than station MEP: ventilation, air conditioning, public health, distribution boards, cables, cable trays and ductwork

Full Maintenance

- -

System wide MEP: Fire suppression, Fire detection and alarm, building Automation Control System (BACS)

Full Maintenance

- -

2.2.4 Railway Operator(s)

A contractor will be appointed to operate the Metro (the Doha Metro Railway

Operator) and a contractor will be appointed to operate the Tram (the Lusail Tram

Railway Operator).

The Doha Metro Railway Operator and Lusail Tram Railway Operator (each an

Operator, together the Operators), within their respective railways, will have

overall responsibility for the performance and safety of the world class railways.

The Railway Operators services will include:

a) Operating the passenger services including control centre and station control

rooms;

b) Customer services on the trains and trams and in the stations;

c) Safety and security including crowd control and evacuation;

d) Cleaning, inspection and maintenance of “trackside” civil structures and

equipment;

e) Support during testing and commissioning; and

f) Maintenance of systems and rolling stock or management of existing

maintenance contracts.

2.2.5 The contracts are due to be 20 years in duration, with a breakpoint every 5 years.

The FM contracts will be novated to, or managed by, the respective Operators.

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2.2.6 Tender timeline

The procurement and appointment of the FM Contractors consists of the

following three-stage process:

a) The first stage covers the prequalification (PQ) of potential Applicants.

b) The second stage involves the Invitation to Tender (ITT) and Request for

Proposals (RFP) from the prequalified Applicants.

c) The third stage covers negotiation and the award of contract to the

successful tenderer.

The following table outlines the anticipated dates for the procurement and

appointment of contractors:

Milestone Facilities Management for

Metro and Tram Railway Operators for

Metro and Tram

Issue PQD 14 May 2015 14 May 2015

Submit PQ applications 13 Aug 2015 13 Aug 2015

Issue PQD (additional round)

27 Jan 2016 n/a

Submit PQ (additional round) applications

8 Feb 2016 n/a

Shortlist Applicants Q1 2016 Q1 2016

Issue ITT and RFP Q1 2016 Q2 2016

Anticipated contract award Q1 2017 Q2 2017

2.2.7 Railway Regulations (AAPP)

The Ministry of Transport is working in close cooperation with Qatar Rail to

identify the requirements of the future Railway Regulator to the FM Contractor.

The Operator shall obtain a license to operate and certification of its Safety

Management System from the future Railway Regulator.

The Ministry of Transport and Qatar Rail will establish a Safety Review Panel

(SRP) which will act as the Safety Authority on the Ministry of Transport’s behalf

until the Safety Regulator is set up.

The safety certification of the Metro and LRT will be based on an Authority

Approval Process Plan (AAPP) with milestones and deliverables.

The detailed requirements for the Operator’s License and the Safety

Management System certification will be describe in detail within the tender

documentation.

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2.2.8 Special events

The following special events, as a minimum, may require a potential adjustment

to the service provided on Doha Metro and Lusail Tram:

Type Event Timing (Duration)

Annual National Day 18 December (1 day)

Annual Sports Day February (1 day)

Annual Eid Al Adha Islamic month of Hajj (3 days)

Annual Ramadan Islamic month of Ramadan (month)

Annual Eid Al Fitr End of Islamic month of Ramadan (2 days)

Annual Qatar ExxonMobil Open (tennis) January (8 days)

Annual Qatar Total Open (tennis) February (8 days)

Other FIFA World Cup Winter 2022 (4 weeks)

2.2.9 Mechanical, electrical and plumbing (MEP) equipment

The following types of MEP equipment are anticipated to be installed for Doha

Metro and Lusail Tram to be maintained by the Operator, FM Contractor or other

contractors as per paragraph 2.2.2:

a) Ventilation & Air Conditioning

i. Air Handling Units

ii. Fresh Air Handling Units

iii. Air Cooled Chillers

iv. Package Evaporator Unit

v. Air Cooled Condensing Unit

vi. Fan Coil Units

vii. Fans

viii. Automatic Chemical Dosing System

ix. Package Pressurisation Unit

b) Public Health

i. Dewatering Pumps

ii. Sewage Water Pumps

iii. Booster Pumps

iv. Electric Water Heater

v. GRP Water Storage Tank

vi. Sand Filter

vii. Chilled Water pumps

viii. Oil Interceptor/Bypass Separator

c) Fire Suppression

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i. Fire Pump Set including Jockey Pump

ii. Fire Water Re-circulation Pumps

d) Main Distribution Boards

i. Normal and Emergency MCC for MEP

ii. Normal and Emergency Sub MDB

iii. Normal and Emergency DB for Lighting

iv. Normal and Emergency DB for Power

v. Control Panels for Mechanical Equipment

vi. Control Panels for VHTS

e) Vertical Horizontals Transportation Systems (VHTS)

i. Elevator

ii. Travelator (Moving Walk)

iii. Escalator

f) Low Voltage Cables

g) Fire Alarm Panels

h) Building Automations Control System (BACS)

i) Cable Trays and troughs

j) Ductwork

2.2.10 Asset Management System

Qatar Rail will provide guidance and governance for the use of the asset

management system, however the Operators and FM Contractors will need to

procure necessary licenses and technical support. The number of licenses and

the required modules shall be jointly agreed by Qatar Rail and the contractor, and

the licenses shall be purchased by the Operator/FM Contractor in the name of

Qatar Rail from IBM in Qatar. The implementer shall be IBM Gold certified for

Maximo. The asset management system will interface with Building Information

Modelling (BIM). Qatar Rail has mandated Maximo as its asset management

system and will not approve the use of other systems.

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2.3 DOHA METRO PROJECT INFORMATION

2.3.1 Operation

The Doha Metro has the following key operational features:

a) GoA 4 fully automated and unattended train operation;

b) Communication Based Train Control (CBTC);

c) 100 kph operating speed on at-grade and elevated sections;

d) 80 kph operating speed in tunnels;

e) Each Line (Red / Gold / Green) operated independently, with dedicated light

maintenance and washing facilities; and

f) One central OCC in the main depot in Al Wakra.

By the year 2021 the Doha Metro is forecast to operate at:

a) Daily boardings (normal weekday) 640,000;

b) Daily passenger-km 3.1 million; and

c) Annual fleet-km 15.3 million.

2.3.2 Network

The following tables give an overview of the line length and number of stations for

Doha Metro:

Line Service-Line Line length in km (terminal-

terminal)

Number of Stations served

Headway (normal

operation)

Red

M10 31.8 15 135 s

M11 31.8 17 135 s

M12 25.0 14 Event operation

only

Gold M20 13.2 10 360 s

M22 14.2 11 360 s

Green M32 21.1 10 180 s

M33 1.8 2 360 s

Line Number of

Stations per line

Number of Stations in

network

Red 18

37 Gold 11

Green 11

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Line Total Length Tunnel Elevated At-grade

Red 37.8 km 27.4 km 7.8 km 2.6 km

Gold 14.2 km 14.2 km

Green 22.9 km 21.3 km 1.3 km 0.3 km

The following table gives an overview of the daily boardings forecast in

thousands, for a normal weekday in 2021 for Doha Metro:

Daily boardings

Station function Number of

stations

<5 Line station 6

5 to 10 Line station 15

10 to 30 Line station 13

>30 Line station 1

>30 Transfer station 2

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The network diagram for Doha Metro can be found below.

2.3.3 Passenger forecasts

The table forecasts the daily ridership in thousands over the 20 years from 2019

for Doha Metro:

Year 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029

Daily Ridership (thousands)

192 447 639 661 684 707 729 752 774 797 820

Year 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039

Daily Ridership (thousands)

842 865 873 882 891 900 909 918 927 936

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2.3.4 Systems, Rolling Stock and Trackwork (SRSTW) contractor

Qatar Rail has awarded the SRSTW Contract, for manufacturing, supplying,

delivering to site, installing, testing, commissioning of the system. The system

consists of:

a) rolling stock (90 Trainsets, equivalent to 270 vehicles);

b) track work;

c) electric power supply for traction and non-traction;

d) train control (signalling);

e) platform screen doors;

f) telecommunication systems, including fire detection, fare collection, access

control;

g) third party telecommunications systems;

h) Integrated Control Centre and Back-up Control Centre;

i) SCADA system for monitoring and control;

j) asset management system (Maximo);

k) the tunnel ventilation system; and

l) depot equipment.

The SRSTW Contractor will also be the maintainer of all the system equipment

through a Systems Maintenance (SM) contract. This contract is due to be 20

years in duration, with a breakpoint every 5 years. The SM contract will be

novated to, or managed by, the Doha Metro Railway Operator.

2.3.5 Design and Build (D&B) contractors

The overall civil construction is allocated through 8 D&B packages:

a) M001: Red Line North Underground

b) M002: Red Line North Elevated and at Grade

c) M003: Red Line South Underground

d) M004: Red Line South Elevated and at Grade

e) M006: Gold Line Underground

f) M007: Major Stations

g) M008: Green Line Underground

h) M009: Green Line Elevated and at Grade

Each D&B contractor is in charge of:

a) Executing the civil work;

b) Procuring the MEP equipment corresponding to its package; and

c) Handing over the works to the SRSTW Contractor.

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There is no Maintenance Contract associated with the civil works or the MEP.

Paragraph 2.2.2 sets out the maintenance responsibilities of the various

contractors.

Qatar Rail is also procuring all Vertical and Horizontal Transport Systems (VHTS:

elevators, escalators and travelators). The Contractors who will supply, deliver,

install, test and commission the VHTS equipment will also be the maintainers of

the equipment. The VHTS maintenance contract is set to be 20 years in duration

and will be novated to, or managed by, the Doha Metro Railway Operator.

2.3.6 Indicative programme timing

The table below sets out key milestones in the delivery of the Doha Metro:

Milestone Date

Commence Rolling Stock Delivery Q4 2017

Commence Dynamic Testing Q1 2018

Commence Trial Running Q3 2018

Sectional Completion – Green Line Q4 2018

Sectional Completion – Red Line Q2 2019

Sectional Completion – Gold Line Q4 2019

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2.4 LUSAIL TRAM PROJECT INFORMATION

2.4.1 Operation

The Lusail Tram has the following key operational features:

a) Manually driven trams, driver supported by ATP

b) 70 kph maximum operating speed at-grade and in tunnels

c) Priority at junctions

d) One central OCC in the depot

By the year 2021 the Lusail Tram is forecast to operate at:

e) Daily boardings (normal weekday) 50,000;

f) Daily passenger-km 150,000; and

g) Annual fleet-km 2.1 million.

2.4.2 Network

The following tables give an overview of the line length and number of stations for

Lusail Tram:

Line Line length in km (terminal-

terminal)

Number of Stations served

Number of Stations per

line

Number of Stations in

network

Red 9.4 13 13

34

Yellow 9.9 14

14 Yellow loop

7.3 10

Purple 2.2 5 5

Green 16.5 18 18

The following table gives an overview of the daily boardings forecast in

thousands, for a normal weekday in 2021 for Lusail Tram:

Daily boardings

Station function

Number of stations

<1 Line station 12

1 to 3 Line station 17

3 to 5 Line station 2

3 to 5 Transfer station

1

>5 Transfer station

2

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The network diagram for Lusail Tram can be found below.

2.4.3 Passenger forecasts

The table forecasts the daily ridership in thousands over the 20 years from 2019

for Lusail Tram:

Year 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029

Daily Ridership (thousands)

18 42 60 66 72 78 84 90 96 103 109

Year 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039

Daily Ridership (thousands)

115 121 122 123 124 126 127 128 130 131

2.4.4 Systems contractor

A design and Build contract was procured to QDVC-Alstom for the complete

Lusail Tram, including construction of underground, at grade and elevated

trackway, underground and at grade stations, and manufacturing, supplying,

delivering to Site, installing, testing, commissioning of:

a) rolling stock; 35 trams (Citadis type),

b) track work,

c) electric power supply for traction and non-traction, including APS (catenary

free) system,

d) train control (signalling),

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e) platform screen doors,

f) telecommunication systems, including fire detection, fare collection, access

control,

g) Control Centre,

h) SCADA system for monitoring and control,

i) the tunnel ventilation system, and

j) depot equipment.

No long term Systems Maintenance contract has been procured or awarded by

Qatar Rail for the Lusail Tram. However, Qatar Rail, pursuant to the Lusail Tram

Design and Build Contract, may exercise the following D&B Contractor

maintenance options:

i. Maintenance for Catenary Free System & Rolling Stock main equipment for

a period of 5 years;

ii. Maintenance of Rail systems except those mentioned in i. above for a period

of 2 years; and

iii. Maintenance of all other equipment not covered by i. and ii. above for a

period of 1 year.

If Qatar Rail exercises the above D&B Contractor maintenance options then the

Lusail Tram Railway Operator will be responsible for maintenance of the above

systems equipment on the expiry of each option.

2.4.5 Indicative programme timing

The table below sets out key milestones in the delivery of the Lusail Tram:

Milestone Date

Commence Rolling Stock Delivery Q4 2017

Commence Dynamic Testing – Phase 1 (2C2) Q2 2018

Commence Dynamic Testing – Phase 2 (2C3) Q4 2018

Commence Trial Running – Phase 1 (2C2) Q4 2018

Sectional Completion – Phase 1 (2C2) Q1 2019

Commence Trial Running – Phase 2 (2C3) Q2 2020

Sectional Completion – Phase 2 (2C3) Q2 2020

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2.5 SCOPE OF SERVICES FOR FM CONTRACTOR(S)

2.5.1 Pre-operations services

During the pre-operation period, the FM Contractor will:

a) Develop FM SOPP’s and produce rule book, station specific local work

instructions

b) Mobilize and Train staff

c) Support during testing and commissioning; receive validate and verify hand

over documentation

d) Develop HAZOP’s

e) Set up supply chain

f) Cleaning inside and outside stations including landscaping;

g) Day-to-day management of retail, food and beverage outlets including

management of fit-outs;

h) Management, cleaning, inspection and maintenance of park and ride;

i) Cleaning, inspection and maintenance of architectural finishes and “back of

house” rooms;

j) Cleaning, inspection and maintenance of station civil structures and

equipment;

k) Waste management and pest control.

l) Receive and maintain stations from handover to opening

2.5.2 Operations services

During the revenue service period, the FM Contractor will:

a) the supply chain

b) Cleaning inside and outside stations including landscaping;

c) retail, food and beverage outlets including management of fit-outs;

d) cleaning, inspection and maintenance (level 1 and 2) of park and ride;

e) Cleaning, inspection and maintenance of architectural finishes and “back of

house” rooms;

f) Cleaning, inspection and maintenance (level 1 and 2) of station civil

structures and equipment (non-safety related);

g) Waste management and pest control.

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2.5.3 Special events services

In case of planned Special Events, the FM Contractors will apply the additional

services, mobilize additional staff and liaise with third parties according to the

Special Event Plan, without disrupting the normal services.

In case of unplanned Special Event, and upon Qatar Rail request, the FM

Contractor will propose additional services and staff to be deployed to cover the

needs and specificity of the event. Upon Qatar Rail agreement, the FM

Contractor will provide the additional services, mobilize additional staff and liaise

with third parties according to the agreement, without disrupting the normal

services.

2.5.4 Contract principles

The General Conditions of the FM Contract will include, but not be limited to:

a) A 20 year term, with Employer break options on 5th, 10th, and 15th year of

term

b) Payment linked to the Key Performance Indicators (KPIs)

c) Operator to provide a Parent Company Guarantee

d) Operator to provide a Performance Bond

e) Option for Employer to novate the Contract to the Operator

f) Local content and training/education requirements

2.5.5 Payment

The payment to the FM Contractor may include, but not be limited to:

a) Base payment for the provision of the scope of services;

b) Adjusted payment for:

i. Special events; and

ii. Timetable modifications.

c) Payment deduction linked to performance against KPIs, capped at a

percentage; and

d) Bonuses or incentives to be determined.

Due to the anticipated length of the contract it is likely that the payment (or part

of) will be linked to one or more Qatar inflation indices.

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2.5.6 Interface (delivery)

During the pre-operation period, the FM Contractor will ensure its own

mobilization (including hiring, training, develop plans, procedures and standards).

For its mobilization, the FM Contractor will be granted the use of facilities,

equipment and access to the system by Qatar Rail or the Operator according to

the progress of the testing and commissioning.

To support the testing and commissioning phase, the FM Contractor will provide

resources to Qatar Rail or the Operator.

2.5.7 Key Performance Indicators

Performance and quality of service will be measured through Key Performance

Indicators (KPIs) that will be monitored and reported by the FM Contractor to

Qatar Rail and/or the Operator.

The possible KPIs are:

a) Customer satisfaction

b) Cleanliness

c) Equipment operational availability

d) Front of house and landscaping maintenance

Each KPI will be associated with a target. Failure to reach the target will result in

a penalty for the FM Contractor. Repetitive or persistent failure will result in

further consequences ranging from an obligation to present a corrective plan to

contract termination.

2.5.8 Local Participation

It is the objective of Qatar Rail to drive local industry participation and knowledge

transfer as part of the Operator and Facilities Management contracts.

During the tender process bidders will be required to propose their Local Industry

Participation Plan and all related information, including the list of services that are

to be supplied as Qatari industry local content.

Bids will be assessed on the value these plans will provide to Qatar therefore

bidders are encouraged to deliver world-class local content proposals which

show a clear and measurable enhancement of Qatari industry and skills.

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PART 3 PREQUALIFICATION FORMS

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FORM A – SIGNED DECLARATION

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FORM A – SIGNED DECLARATION [TO BE PROVIDED ON LEAD MEMBER’S LETTER HEAD]

Date: [insert day, month, year] Ref: Doha Metro and Lusail Tram Facilities Management Contracts

Page: [x] of [y]

To: Qatar Rail Ref: DOHA METRO AND LUSAIL TRAM FACILITIES MANAGEMENT CONTRACTS Application to Prequalify for DOHA METRO AND LUSAIL TRAM FACILITIES MANAGEMENT CONTRACTS We, the undersigned, apply to be prequalified for:

TICK Please tick as appropriate

Doha Metro Facilities Management Contract

Lusail Tram Facilities Management Contract

We, the undersigned, declare that:

a) we have examined and have no reservations to the PQD, including any addenda

issued up to the submission of this application.

b) we, including any subcontractors or suppliers for any part of the tender resulting from

this prequalification, do not have any conflict of interest.

c) we understand that you may cancel the prequalification process at any time and that

you are neither bound to accept any application that you may receive nor to invite the

prequalified applicants to bid for the contract subject of this prequalification, without

incurring any liability to the Applicants.

d) Qatar Rail and its authorized representatives are hereby authorized to conduct any

inquiries or investigations to verify the statements, documents, and information

submitted in connection with this application, and to seek clarification from our

bankers and clients regarding any financial and technical aspects.

e) the information furnished in our application is true and accurate to the best of our

knowledge.

f) if we are prequalified, we acknowledge that this grants us the opportunity to

participate in the submission of a tender in response to the formal tender documents,

at which time we undertake to provide the required tender bond.

g) if the legal, technical, financial condition, or the contractual capacity of our company,

or, if applicable, the JV or Consortium of which we are a member, changes when the

call for tenders is issued, we shall inform Qatar Rail of the facts and acknowledge that

Qatar Rail has the right to review and re-assess the application which we previously

made.

h) we enclose all the required prequalification forms and all other documents and

supplemental information required for the prequalification application.

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i) all members of the JV or Consortium have signed this declaration so as to be legally

binding to the whole and to each individual member.

1. APPLICANT NAME (LEAD MEMBER):

Signed: Print name:

Dated: Stamp:

2. APPLICANT NAME (MEMBER):

Signed: Print name:

Dated: Stamp:

3. APPLICANT NAME (MEMBER):

Signed: Print name:

Dated: Stamp:

4. APPLICANT NAME (MEMBER):

Signed: Print name:

Dated: Stamp:

TICK FORM A ATTACHMENTS – Attached are copies of originals of:

Power of Attorney for signatory for 1. Lead Member

Power of Attorney for signatory for 2. Member

Power of Attorney for signatory for 3. Member

Power of Attorney for signatory for 4. Member

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FORM B – APPLICANT INFORMATION FORM

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FORM B – APPLICANT INFORMATION FORM [TO BE COMPLETED ONCE FOR JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (LEAD):

2. In case of JV or Consortium, legal name of each Applicant member and percentage share (if applicable):

1. [LEAD] (%%)

2.

3.

4.

3. Applicant’s country (LEAD):

4. Applicant’s year of establishment (LEAD):

5. Applicant’s legal address (LEAD):

6. Applicant’s authorized representative information (LEAD):

Name: Telephone: Email:

7. Division of responsibilities: PLEASE TICK AS APPROPRIATE

Scope of services Member 1 Member 2 Member 3 Member 4

a. [Insert scope as necessary]

b. [Insert scope as necessary]

c. [Insert scope as necessary]

d. [Insert scope as necessary]

e. [Insert scope as necessary]

TICK FORM B ATTACHMENTS – Attached are copies of originals of:

Articles of incorporation or documents of constitution, and documents of registration of the legal entity named above in (1)

JV or Consortium agreement or letter of intent

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FORM C – APPLICANT MEMBER INFORMATION FORM

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FORM C – APPLICANT MEMBER INFORMATION FORM [TO BE COMPLETED FOR EACH MEMBER IN JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

3. Applicant member’s country of registration:

4. Applicant member’s year of establishment:

5. Applicant member’s legal address:

6. Applicant member’s authorized representative information:

Name: Telephone: Email:

7. Name of Qatari sponsor and / or agent (if applicable):

Name: Address:

8. Please confirm that Applicant member named in (2) is able and willing to provide a performance bond from an approved Qatari Bank:

YES / NO

9. Details of Applicant member’s ultimate parent company:

Name: Address:

10. Please confirm that parent company named in (9) is able and willing to provide a parent company guarantee:

YES / NO

TICK FORM C ATTACHMENTS – Attached are copies of originals of:

Articles of incorporation or documents of constitution, and documents of registration of the legal entity named above in (2)

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FORM D – HISTORICAL CONTRACT NON-PERFORMANCE

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FORM D – HISTORICAL CONTRACT NON-PERFORMANCE [TO BE COMPLETED FOR EACH MEMBER IN JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

3. Please provide details of any contract non-performance in the past five years below (insert more rows as required):

Year: Non-performed

portion of contract:

Contract identification: Total contract

amount:

[year] [amount,

currency and %]

Contract name: Employer name: Reason for non-performance:

[amount and currency]

[year] [amount,

currency and %]

Contract name: Employer name: Reason for non-performance:

[amount and currency]

[year] [amount,

currency and %]

Contract name: Employer name: Reason for non-performance:

[amount and currency]

4. Please provide details of any pending litigation as at the deadline date for the application submission (insert more rows as required):

Year: Outcome as

percentage of assets:

Contract identification: Total contract

amount:

[year] [amount,

currency and %]

Contract name: Employer name: Matter in dispute:

[amount and currency]

[year] [amount,

currency and %]

Contract name: Employer name: Matter in dispute:

[amount and currency]

[year] [amount,

currency and %]

Contract name: Employer name: Matter in dispute:

[amount and currency]

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FORM E – FINANCIAL STANDING

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FORM E – FINANCIAL STANDING [TO BE COMPLETED FOR EACH MEMBER IN JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

3. The Applicant shall provide copies of financial statements for the latest three years. The financial statements shall:

a) reflect the financials of the Applicant, and not sister or parent companies.

b) be audited by a certified accountant.

c) include a balance sheet, income statement, cash flow and all notes.

d) correspond to complete, audited financial years (partial periods will not be accepted).

4. As per (3) above, the Applicant shall provide copies of financial statements for the latest three years for its ultimate parent company (identified as per Form B (9)).

5. Please provide details of any material adverse change to financial position since last audited financial statements:

6. If the financial statements provided in (3) show a loss in any year, please provide a written statement detailing the reason, any mitigating circumstances and rectification:

7. Please provide a report from Dun and Bradstreet (D&B) for the latest available financial year for the Applicant. If there is a D&B risk indicator of less than 4 then no further information will be required. If there is a D&B risk indicator of 4 (indicating a high risk of business failure), if no risk indicator is assigned or if a D&B report is not available then please provide a written statement demonstrating (including in relation to any credit support arrangements):

a) how the Applicant will service liabilities as they fall due; and

b) whether there are any mitigating circumstances.

TICK FORM E ATTACHMENTS – Attached are copies of originals of:

Audited financial statements as requested above in (3) and (4)

Dun & Bradstreet reports as requested above in (6)

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FORM F – EXPERIENCE

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FORM F – EXPERIENCE [TO BE COMPLETED FOR EACH MEMBER IN JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

3. Please identify any contracts that demonstrate work in metro, light rail, hospitals, civic buildings, five star hotels or shopping malls facilities management in the past five years below, listed in chronological order (insert more rows as required):

Start Month / Year:

End Month / Year

Contract identification: Role

[mm/yy]

[mm/yy]

Contract name: Employer name: Employer's contact name, email and phone: Contract amount: Description of services: [include floor area, location]

[Contractor / Sub-

contractor / Contract Manager]

[mm/yy]

[mm/yy]

Contract name: Employer name: Employer's contact name, email and phone: Contract amount: Description of services:

[Contractor / Sub-

contractor / Contract Manager]

[mm/yy]

[mm/yy]

Contract name: Employer name: Employer's contact name, email and phone: Contract amount: Description of services:

[Contractor / Sub-

contractor / Contract Manager]

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FORM G – HEALTH, SAFETY AND ENVIRONMENTAL PERFORMANCE

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FORM G – HEALTH, SAFETY AND ENVIRONMENTAL PERFORMANCE [TO BE COMPLETED FOR EACH MEMBER IN JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

Health, Safety and Environmental Performance

Prequalification Questionnaire

Qatar Rail Use Only

Contracts Approved __ Yes __ No

ESH Approved __ Yes __ No

Project Approved __ Yes __ No

1. COMPANY NAME

Name: Telephone #: ( )

Address: Fax #: ( )

E-mail Address:

Person Completing this Form:

2. Type of Work:

Mechanical

Operation of Works Trains

Electrical Work

Other (State Type):

3. Injury and Citation/Prosecution History

3.1 What is your injury information for the three most recent years:

2012 2013 2014

a. Number of fatalities

b. Number of lost-time injuries and illnesses cases

c. Number of days away from work for injury or illness

d. Number of cases with restricted work activity (job transfer or restriction)

e. Number of cases without lost workdays (other recordable cases)

f. Total number of hours worked by all employees

g. Lost Workday Injury and Illness Rate (LWDIIR) = (b) x 200,000 (f)

h. Total Recordable Case Rate (TRCR) = (b+d+e) x 200,000 (f)

__________ __________ _________

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3.2 Provide a brief description of each fatality, if any occurred (as listed in (a) above) in the past 3 years (add pages if necessary):

3.3 Has your company received any government safety or environmental citations/prosecutions in the past 3 years?

Yes

No

a. If yes, number of serious citations/prosecutions:

b. If yes, number of wilful citations/prosecutions:

c. If yes, number of Repeat violations:

4. Citation / Prosecution History (cont.)

4.1 Provide final outcome after informal, formal, government review commission, etc. for any wilful, serious, or repeat prosecutions/violations in the past three (3) years (add pages if necessary):

5. HSE Programme Information

5.1 Do you have a Health & Safety Policy signed by the most Senior person in the organisation?

Yes No

5.2 Has your H &S Managements System been accredited to OHSAS 18001? Yes No

5.3 Do you conduct project HSE assessments and document their findings? Yes No

If yes, who conducts this inspection? Title: How Often?

5.4 How often does Senior Management review your organisations H & S Performance?

Monthly Quarterly Annually

5.2 Do you have a written HSE programme?

Yes No

5.3 Do you have a full-time HSE professional assigned to each job site/project? Yes No

5.4 Is a written report summarizing HSE accidents/incidents sent to the following and how often?

No Yes Monthly Quarterly Annual

ly

a. President

b. Vice President/Manager of Construction

c. Project Superintendents/Site Managers

d. HSE Director

6. Environmental

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6.1 Does your company have a written environmental policy and implementation procedures, or management plans, to guide environmental compliance on the job site during construction?

Yes No

6.2 Has your company ever been cited, prosecuted or received notices of violation (NOVs) from local environmental agencies for non-compliant actions (e.g., chemical or other hazardous material spills, sediment releases offsite)?

Yes No

6.3 Has your company ever had work activities stopped because of failure to obtain the required environmental permits or agency approvals?

Yes No

6.4 Provide a brief description of any environmental citations/prosecutions/violations received and the final outcome (e.g., amount of fines paid) in the past three (3) years (add pages if necessary):

7. References

List three (3) client references that could verify the quality and management commitment of your HSE program.

Name Address Phone #/ Point of Contact

a. ( )

P.O.C.

b. ( )

P.O.C.

c. ( )

P.O.C.

TICK FORM G ATTACHMENTS – Attached are copies of originals of:

ISO 14001 Certificate OHSAS 18001 Certificate

Health, Safety & Environmental Management System – submit Table of Contents page only

Health, Safety & Environmental Policy Statement – by CEO or Equivalent (if available)

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FORM H – QUALITY ASSURANCE AND MANAGEMENT

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FORM H – QUALITY ASSURANCE AND MANAGEMENT [TO BE COMPLETED FOR EACH MEMBER IN JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

1. Does your company maintain a current (approved within the last year) Quality Assurance Manual or Corporate Equivalent? If so provide a copy under attachment H-1

Yes No

2. Is your company certified according to ISO 9001 – 2008?

Yes No If so, provide a copy of the current ISO Certificate under Attachment H-2

3. Does your company perform internal or external quality assurance audits?

Yes No

4. Has your company ever been responsible for design requirements, design assurance, or capital projects design?

Yes No

5. When was the last external audit conducted on your company? Post the official results under attachment H-3

Yes No

6. Does your company Project Quality Plan / Quality Assurance Management Plan (PQP/QAMP) Give authority to the Quality Manager to stop work for poor quality? Provide a copy of the section or paragraph under H-4

Yes No

7. If selected, your company will require a robust inspection and test plan that requires transparent management of defects, rapid close-out, preventive measures, fines for NCR’s, and inspection documentation kept by multiple types of data recall methods. Is your company prepared to dedicate time, money, and resources to establish and maintain such a system?

Yes No

8. Does your company have a system in place for controlling the quality of the activities of suppliers and contractors?

Yes No

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9. If selected, your company will be required to accept construction works from civil and systems contractors. Has your company done this before and do you have methods and procedures ready to perform such functions should your company be selected?

Yes No

10. Quality operations protect the rail safety case. Has your company ever had the rail safety case suspended, revoked, or otherwise rail operations halted due to poor quality incidents?

Yes No

11. What is more important to your quality manager, speed of work completion or quality of the work?

Speed Quality

12. If your company is pressured to begin operations before Fire/Life/Safety or Rail Safety Certificates are obtained, will your company commence operations to appease the client?

Yes NO

13. Which is more important to your company, Quality Assurance, Quality Control, or Continuous Improvement?

Quality Assurance Quality Control Continuous Improvement

TICK FORM H ATTACHMENTS – Attached are copies of originals of:

Company Quality Assurance Manual / or Equivalent – submit Table of Contents page only

Current ISO 9001 – 2008 Certificate (if available)

Latest external audit performed on your company

Company Quality Assurance Policy Statement – by CEO or Equivalent (if available)

Quality Manager Authority to stop works

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FORM I – ENVIRONMENTAL POLICY AND CORPORATE SOCIAL RESPONSIBILITY PERFORMANCE

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FORM I – ENVIRONMENTAL POLICY AND CORPORATE SOCIAL RESPONSIBILITY PERFORMANCE

[TO BE COMPLETED FOR EACH MEMBER IN JV/CONSORTIUM]

Date: [insert day, month, year] Ref: Doha Metro and Lusail Tram Facilities Management Contracts

Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

3. Please provide details of how the Applicant considers energy use in the provision of services:

4. Please provide details of any programme for monitoring the Applicant’s current level of environmental performance:

5. Please provide details of any environmental targets or objectives for improvement the Applicant has:

6. Please provide details of the Applicant’s social responsibility policy

7. List of all Social Responsibility initiatives the Applicant has undertaken:

a. Ethical practices (such as Code of Conduct, Confidentiality, fair competition.)

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b. Human Rights (such as Equal Opportunity, non-discrimination, diversity)

c. Labour Rights (such as child/involuntary labour, wages and working hours, health and safety.)

d. Community Investments

TICK FORM I ATTACHMENTS – Attached are copies of originals of:

Environmental certificates of the Applicant (if available)

Certificate of the Applicant’s membership in global Social Responsibility initiatives (if available)

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FORM J – KEY PERFORMANCE INDICATORS

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FORM J – KEY PERFORMANCE INDICATORS [TO BE COMPLETED ONCE FOR JV/CONSORTIUM]

Date: [insert day, month, year]

Ref: Doha Metro and Lusail Tram Facilities Management Contracts Page: [x] of [y]

1. Applicant’s legal name (same as Form B (1)):

2. Applicant member’s legal name (as per Form B (2)):

3. Please provide examples of indicators that the Applicant is currently using or has previously used in measuring performance of services in:

a. Facilities Management

b. Equipment Maintenance

c. Waste Management

4. Please describe any penalty regimes that the Applicant has been subject to including the calculation and cap (if any) of penalties:

5. Please describe any bonus incentives that the Applicant has been subject to including the calculation and cap (if any) of bonuses: