qlty mgmt in projects

8/8/2019 Qlty Mgmt in Projects

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Quality Management in Projects




Added Value of QM•

Positioning of QM within project framework•

QM and the Project Life Cycle•

Processes for initiating, planning, executing,controlling and closing QM

•

Module 2: Quality Standards, Tools and Templates

Quality standards identify what will be done from

the beginning to the end of the project to ensure

that all of the original deliverables are produced, the

stakeholder requirements are met, and the project

resources are well-managed. As a consequence, the

end result of the project meets all expectations. ISO

10006:2003 gives guidance on the application of

quality management in projects. It is applicable to

projects of varying complexity, small or large, of

short or long duration, in different environments,

and irrespective of the kind of product or process

involved. Projects that follow this guideline have a

higher likelihood of success because they will have

quality standards established and followed.

Workshop areas:

Project Quality Standards•

ISO 10006:2003•

Quality Procedures•

Quality Policies•

Quality Metrics•

Quality Management: Tools and Templates•

Module 3: Deliverable Quality Control ReviewProcess

The purpose of the quality management review

process is to ensure that project standards which

have been agreed to at the onset of the project are

adhered to. A review should be conducted after each

phase to verify that major milestones have been

completed. The deliverable quality control review

will not only evaluate the quality of the deliverable

content but also conduct a "compliance" audit.

Compliance is measured by adherence to thestandards documented in the Quality Management

Plan.

Workshop areas:

Review steps•QC Control Forms and Checklists•

Process mapping•

QC Review Report•

Quality Assurance•

Deliverable Review and Acceptance Process•

Module 4: Planning QM Activities

The Project Manager is responsible for scheduling

all Quality Management Reviews. The schedule

should be maintained in the Quality Management

Plan and updated accordingly. The Quality

Management Team’s primary role is to provide an

impartial review of the project, determine the

extent of progress, measure the adherence to

procedures, and verify that the obtained results

have been conform to defined acceptance criteria

and quality standards stated in the Quality

Management Plan.

Workshop areas:

Project preparation QM activities•

Quality Management Roles and Responsibilities•

Project Sponsor•

Business Owner•

Project Team Leads and Team Members•

Quality Advisor•

Quality Reviewer•

Module 5: Project Documentation Management

Projects generate masses of documentation. Worse

still, each project usually makes up its own directory

structure to store project documents as it goes

along. There is no consistent layout for directories

and subdirectories. Time spent tracking down

project documents can be significant and it gets

even worse when the documentation turns out to

be an early version. You need a documentmanagement system.




Workshop areas:

Documentation Management System•

Documentation repositories•Naming conventions•

Configuration management•

Module 6: The Quality Management Plan

A Quality Management Plan specifies standards and

procedures that govern each phase of a particular

project, when they will be used, the means to verify

correct use, and the people responsible for using and

monitoring them. The Quality Management Plan

provides guidelines and procedures to ensure the

project meets user requirements while conforming

to organization standards. It outlines the quality

assurance review function and criteria for

conformance.

Workshop areas:

Quality Management Plan template•

Quality Management Plan development process•

Quality Management Plan implementation•

Module 7: Dealing with Quality Issues

The quality issue management process is intended

to facilitate the resolution and communication of

quality issues to all appropriate parties. It ensures

that all quality issues are quickly raised and

addressed in order to minimize the impact to the

project. Any problem that impedes the progressand/or quality of the project should be regarded as

an issue and must be processed by the issue

management procedure. Options for resolution

must always be considered and documented before

escalation.

Workshop areas:

Issue communication•

Issue categorization, prioritization and logging•

Issue management procedures•Issue escalation and resolution•

Issue monitoring and tracking•

Workshop info

Open enrolment

Registration fee: EUR 3.950,00 (excl. VAT)

Days: 3

Level: Middle managers/Upper-mid managers

Date Location

25 October 2010 - 27 October2010

Brussels(English)

18 April 2011 - 20 April 2011 Brussels(English)

28 November 2011 - 30November 2011

Brussels(English)



Please complete this form and return it by fax to +32/2/543.24.00.

You can also register online on: www.mce-ama.com/2235

Yes, I wish to attend 'Quality Management in Projects'Registration fee (excluding VAT): EUR 3.950,00

4

Quality Management in ProjectsQuality Management in Projects

Fax registration form

25 October 2010 - 27 October 2010 (Brussels (English)) 28 November 2011 - 30 November 2011 (Brussels (English))

18 April 2011 - 20 April 2011 (Brussels (English))

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