qm functionality in sap erp: implementation best...

QM Functionality in SAP ERP: QM Functionality in SAP ERP: Implementation Best Practices

Mike Krug

October 6, 2011

www.qmsinc.comCopyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved

Agenda

� Introduction to QMS and Our Team

�SAP Software: Quality Overview

� Implementation Best Practices

�Demo – The QMS Lab�Demo – The QMS Lab

�Further Benefits

�Thank You and Q&A

Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved

About QMS

About QMS

� Quality Management Solutions Inc (QMS) is an solutions provider specializing in

the quality management (QM) functionality of the SAP ERP application

� We understand the role of Quality in an organization, and the way it impacts the

organization end to end

� QMS’s knowledge base includes a deep understanding of the functional and technical

side of the QM functionality, with the Principals having over 28 years experience and

Team members averaging 10 plus years experience coupled with business and process Team members averaging 10 plus years experience coupled with business and process

knowledge

� QMS maintains strategic networks

that include liaisons with SAP America

and SAP AG, as well as partnerships with

other “Niche” solution providers


About QMS

New QM Implementations� From basic to complex

� Small or large

� We have you covered

Replacing LIMS Systems� One of our specialty areas; We can � One of our specialty areas; We can

help you retire your LIMS system

using QM functionality from SAP

Calibration� Leverage the integration of SAP software with Plant Maintenance to handle your

calibration schedules and calibration results history

Notifications Solutions� Using a legacy application for capturing customer / vendor complaints?

Replace it with notification system software that offers flexibility to

identify, track, resolve, and report on problems that effect your business


About QMS

Sample COA Integration & Best Practices� Being a touch point with your customer, the COA is critical to your business and we can

help you to implement it right the first time

Implementing the “Bells and Whistles” of QM� Not using all that SAP software has to offer? Let us show you how to use SPC Charting or

Instrument Integration to maximize your quality application

Evaluating existing implementations� Most QM implementations were part of a core

implementation. Have us help you identify and fix

improvement areas in your existing solution

And more…


Why Implement Quality Management?

Sample Drivers for Implementing QM Functionality� Re-calls / Returns of failed product

� Difficulty in calculating Quality metrics (KPI)

� Meet regulatory requirements (i.e. FDA)

� Officers/Directors can be liable

� Improve traceability of products

� Integrate Quality into ERP software solutions

� Save on separate licensing/support costs, retire legacy systems� Save on separate licensing/support costs, retire legacy systems

� Eliminate paper forms, spreadsheets, local syst.

� Standardize and automate QM Process across Plants & Divisions

� Better Quality Metrics

� If you can’t measure it, you can’t manage it


Quality Management with SAP Software Facts & Figures

Value Proposition

� QM is integral part of the SAP ERP application and seamlessly integrated into supply chain

processes and the SAP Manufacturing solution

� QM is a cross-application topic supporting multiple end-to-end processes

� QM offers comprehensive functionality, flexible and easy to adapt

Customer Adoption

� More than 5,600 customers globally across all industries / > 500,000 users

(Manufacturing industries process/discrete = 50:50)

Key drivers

� Compliance for processes and products supporting industry standards and legal requirements

� Operational efficiency (integrated QM, Lean & Six Sigma, Corrective & Preventive Actions)

� Interoperability (SOA, partner collaboration)

�Quality Management with SAP ERP can be used as enterprise-wide Laboratory Information and Management System (LIMS) or as a Computer Aided Quality (CAQ) System across all industries

QMS - Quality Management Solutions, QM Experts. All Rights Reserved

Audit

Management

− Supplier audits

− Product audits

− Process audits

− System audits

Quality

Engineering

− Specifications

− Sampling plans

− Documentmanagement

Quality

Assurance &

Control

− Sample &

Batch Management

− Quality Control

− Statistical

Quality

Improvement

− Corrective &

Preventive Actions(CAPA)

−Complaintmanagement

Quality Management with SAP ERP4 Main Pillars

− System audits

− Environmental audits

− Assessments/Revisions

management

− Stability studies

− Failure mode & Effects Analysis

− Control Plan

− Statistical Process control

− Problem handling

− Certificates

management

− Quality analysis

SAP ERP


Implementation Best Practices


Leverage Integration

Lab 1

Lab 2

Lab 3

QM functions in all processes of the supply chain:� Product Development, Procurement,

Production, Sales

Horizontal

Integration

QM data in all hierarchy levels:� Single values, statistical mean values,

summarized statistics, QM information system

Vertical

Integration

No interfaces to other core functionalities of SAP ERP : Controlling, Purchasing, Materials Management, Production, Sales & Distribution,

Consistent data, real-time processing

Technical Integration

Enterprise LIMS

SAP ERP


Leverage Integration

Document Management� Allow Procedures to be

accessed during results

entry� Incorporate into

Nonconformance

Management

Easy Document Management� Simplified User Interface

� Use Content Repository to storeall Quality Documents


Reduce Overall Testing

Lot Copy/Inheritance� Pull Results forward based on

parent/child relationship� Automatic or Manual

Dynamic Modification� Skip Lot Processing �Increase or Decrease testing

based on history� Skip at Lot Level or

Characteristic Level


Reduce Overall Errors

Sample Labels� Speed of Data Entry� Reduced Errors� Streamlined Process Flow



Test Equipment Integration

PCo (SAP Plant Connectivity)

QM-IDI

Interface

Enterprise Service

(SOA)

Simple Data

Transfer

Connectivity Complementary Partner Product

ES Bundles “Integration of QM

RS232 serial interface

Simple Test Equipments (e.g. balances, colorimeter etc.

QM Data Exchange with consumer applications (e.g. SAP MII, 3rd party systems)

Complex Test Equipment (e.g. HPLC)

Steinwald interface box;Simple Test Equipments

Connectivity Framework for external devices (PCo)

Data Agents

Partner Product (no full-blown LIMS, e.g. IDOS, Dr. Eilebrecht SSE *)

Direct integration,e.g. with CDS

“Integration of QM Systems (IQM)” and“Easy InspectionPlanning (EIP)”

Flexible Web Services

File transfer

Interface Boxes(e.g. Steinwald)

Keyboard Wedges



Transfer of Measured Values Using Keyboard Wedge� Manually triggered by the inspector (switch on measuring

equipment)� Data is transferred to QM results recording in the form of

electronic signals via the hardware (keyboard wedge)

� No additional programming required

� Technique replaces manual entry


� Technique replaces manual entry � Example: Caliper gauge, barcode reader


Transfer of Measured Values Using Serial/Network Interface

� Can be triggered manually or

automatically using the program


automatically using the program� Data is transferred to QM results

recording via a serial interface

(V24) in the form of electronic signals (one channel)

� Programming: Driver software is required

� Example: Electronic scales

Increase Usability

Portals� Quality Inspector

Portal Role

Web Dynpro for ABAP

� Internet Exploreror SAP GUI


Increase Usability

SAP Manufacturing Integration and Intelligence (SAP MII)

� Results Entry� SPC Charting

Capability

SAP MII� Drilldown Capability


Increase Usability

SAP MII� Pareto Charts� Multiple Data

Sources


Increase Usability

� Ad-hoc evaluations of quality notifications and results

� Specific graphics types:

— Pareto Chart

— Scatter Plot

— Control Chart …

QM Cockpit for Evaluations

Queries & figures via SAP NetWeaver BW

Analyze data from…

� Notifications / Tasks

� Audits

� inspection lots

� Predefined queries

� Quality of purchased parts

� Quality Scores

� Audit Results

Supplier evaluation


Lower Cost of Poor Quality


� Workflow

� Classification

� Quality-related costs

� Follow-up actions with standard examples

� Solution Database

� Web-based entry via SAP MII

Problem andComplaint

Management

Lower Cost of Poor Quality

� Status Management

� Tracking and Monitoring

� Use of Catalogs

Corrective and

Preventive Action

� QM Evaluation cockpit for ad-hoc reporting

� Predefined queries and key figures in SAP NetWeaver BW

� Supplier evaluation

� Full-text search

Quality Analytics


Demo


Further Benefits of Quality Management

Inventory ManagementAudit Management

Interfaces (QM-IDI, QM-STI)Ad Hoc Reporting

Quality Data InterchangeCalibration Management

Non-conformance ReportingBarcode / Labeling

Invoicing/BillingBatch Management

Supporting Processes with LIMS functions and more…

Recurring InspectionComplaint / Problem / Event Management

WorkflowInspection Methods

Vendor EvaluationIn-Process Control / Post-Process Control

Test Equipment InterfacingGoods Receipt Inspection

Statistical Process Control (SPC)Engineering Change Management

Stability ManagementDocument Management

Specification Management / Multiple Specs.Digital Signature / GMP

Sample ManagementCorrective and Preventive Action (CAPA)

Quality DispositionCertificates of Analysis


THANK YOU

Quality Management Solutions146 Lowell Street, Suite 300B

Wakefield, MA 01800(800) 645-6430

www.qmsinc.com
