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PRESENTED TO: SIR ALI ZUQARNAIN

PRESENTED BY:

SHEHR BANO YAWAR ALI (10585)

MUHAMMAD SAAD AWAN (10302)

QAMROSH ZAHEER (10443)

SYED MUHAMMAD FAHAD (8165)

M N GEMENT

SYSTEM

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What Is Quality?

Degree to which a set of inherent characteristics

fulfils requirements

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Identify, understand and agree customer requirements

Plan to achieve them

Measure, monitor & control processes/activities

Requires A System

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Meeting Our Customers Requirements

Doing Things Right the First Time; Freedom from Failure(Defects)

Consistency (Reduction in Variation)

Continuous Improvement

Quality in Everything We Do

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A belief in the employees ability

to solve problems

A belief that people doing the

work are best able to improve it

A belief that everyone isresponsible for quality

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MANAGEMENT SYSTEM

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Management Support

Mission Statement

Proper Planning

Customer and Bottom Line Focus

Measurement

Empowerment

Teamwork/Effective Meetings

Continuous Process Improvement

Dedicated Resources

ELEMENTS FOR

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Quality Techniques & QMS Standards

Quality

Control

Quality

Assurance

Quality

Management

(Detection) (Prevention) (Direction)

BS 5750

1979-1987ISO

9001/2/3

1987-2000 ISO 9001

2000

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Why Document in

Quality ManagementCommunication Tool

Manage Change

Aids consistency

Record of Best Practice

Enables Effective Audit

ISO 9001 Pre-requisite

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Documented Q.M.S.

POLICY

QUALITY

MANUAL

PROCEDURES

LOCAL/WORK INSTRUCTIONS

RECORDS / FORMS

INTENT

WHAT?

PROOF

HOW?

WHY?

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ISO 9001 - Q.M.S. Requirements

ISO 9004 - Q.M.S. Guidelines on Performance Improvement

ISO 9000 - Q.M.S. Fundamentals & Vocabulary

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The Structure of Quality Standards

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1. Customer Focus

2. Leadership

3. Involvement of People

4. Process Approach

5. System Approach to Management

6. Continual Improvement

7. Factual Approach to Decision Making

8. Mutually Beneficial Supplier Relationships

ISO 9001:2000

Based on the 8 Quality Management Principles:

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Continual improvement ofthe quality management system

Requirements

Satisfaction

Customers Customers

Resourcemanagement

Measurement,analysis andimprovement

ProductRealisation

ManagementResponsibility

Input Output

Product

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ISO9001defines what the organization does toensure that its products or services satisfy thecustomer's quality requirements and complywith any regulations applicable to those

products or services.

ISO 14000is primarily concerned with

"environmental management". In plainlanguage, this means what the organizationdoes to minimize harmful effects on theenvironment caused by its activities.

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ISO 14001 is an internationally recognised standard for environmental

management system which can be applied by any organisation.

It has much in common with ISO 9001, in particular the PLAN - DO -CHECK- ACT concept.

As a minimum, ISO 14001 requires a commitment to legal compliance,continual improvement and pollution prevention.

It involves the identification and assessment of all environmental aspectsand impacts in order to determine which are significant.

These must then be managed so as to minimise harm to the environment.

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ISO14001 - Environmental management system model

for the international standard

Environmental Policy

Planning

Environmental aspects

Legal and other requirements

Objectives and targets

Environmental managementprogrammes

Implementation and Operation

Structure and responsibility

Training, awareness and competence

CommunicationEMS documentation

Document control

Operational control

Emergency preparedness and response

Checking and Corrective Action

Monitoring and measurement

Non-conformance and corrective

and preventative action

Records

EMS audits

Continual

improvement

Management Review

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ISO 14001Fundamental requirements

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From

Motivation through fear and loyalty

To

Motivation through shared vision

Attitude: Its their problem Ownership of every problem affectingthe customer

Attitude: the way weve always done it Continuous improvement

Decisions based on assumptions/ judgmentcalls

Decisions based on data and facts

Everything begins and ends withmanagement

Everything begins and ends withcustomers

Crisis management and recovery Doing it right the first time

Choosing participative OR scientificmanagement

Choosing scientific AND participativemanagement

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Control

&

Improvement

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Process set-up?

Risks?

Objectives of the process?

Which contributes to the goals of theorganization?

Resources and

conditions?

Results of the process?

Measurement and steering?

?

1

2 3

4

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The ISO 9000:2000 series consists of 3 Primarystandards

ISO 9000: QMS concepts and vocabulary

ISO 9001: QMS requirements

ISO 9004: QMS guidelines

This is supported by an additional standard

ISO 10011: QMS auditing guidelines

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ISO 9001 specifies the requirements for a

quality management system that may be

used for internal application by

organizations, certification, or contractual

purposes.

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ISO 9004 gives guidance on a wider

range of objectives of a quality

management system to improve the

organisations overall performance.

It is not a guideline for implementing

ISO 9001 and is not intended for

certification or contractual use.

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ISO 9001:2008 is divided into 8 sections:

the first 3 are introductory

The requirements begin at section 4 and have the

following headings: Quality management system

Management responsibility

Resource management Product realisation

Measurement, analysis and improvement

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QUALITY MANAGEMENT

PRINCIPLES

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Quality Management System

The organisational structure, responsibilities,procedures, processes and resources

for implementing quality management.

ISO 9001:2000 Process model

Customersatisfaction

Customer Customer? Delivery of

Services

Management

Resources Measurement

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1. SCOPE

Includes the design and construction of clean room, ventilation

and air conditioning system, metal finishing system,

environmental control system for automotive and otherindustrial or commercial applications. Exclusion Design and

development validation.

2. Normative References :

- ISO 9000:2005- ISO 9001: 2008 QMS

- ISO 9001:2000 QMS

- ISO 9002:1994

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3. Terms and Definition

Definitions Terms used by an organization;Processes, interaction,

improvement The focus is on looking at: What we do. Who we aredoing it for. Improving how we provide service.

4. General requirements

Documentation requirements Control of document Documents must

show a control number, adoption and revision dates, in order toensure use of the most recent information. Control of records Each

record must be controlled in order to ensure uniform quality.

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4. General requirements

- General Documents

- Quality Manual

- Control of Documents

- Control of Records

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5. Management Responsibility

- Commitment

- Focus

- Policy

- Objectives

- PlanningThese correspond to the following

principles: Customer focus

Leadership

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6. Resource Management

- Provide quality resources

- Provide quality personnel

- Provide quality infrastructure- Provide quality environment

This corresponds to the following principle: Involvement of People

7. Product Realization

Control of the following process realization, planning, customer, communication,

product development, purchasing, function, operation, monitoring

These correspond to: Get the facts before you decide Focus on customers Use aprocess approach Work with your suppliers

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8. Measurement, Analysis and Improvement

- Perform remedial processes Monitor and measure quality Control

- nonconforming products

- Analyze quality information

- Make quality improvements

This corresponds to: Get the facts before you decide Encourage continual

improvement

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International, expert consensus on state-of-the-art

practices for quality and environnemental management. Common language for dealing with customers and

suppliers worldwide in B2B.

Increase efficiency and effectiveness.

Model for continual improvement. Model for satisfying customers and other stakeholders.

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Documented procedures required by this standard andthose needed by the organisation to control its

processes.

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ISO 9001 IS SIMPLY

A SYSTEM FORCREATINGPAPERWORK!!!

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The extent of the QMS documentation depends on the

following:

a) size and type of the organisation

b) complexity and interaction of the processes

c) competence of personnel

Note: The documented procedu res may be in any

form o r type of medium.

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QMS documents shall be controlled.

A do cumented p rocedure shall be

establ ished:

to approve documents prior to use

to review/update & re-approve as

necessary

to identify changes and current revision

status

to ensure relevant versions are available

to ensure legibility and identification

to control documents of external origin to control obsolete documents

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QMS records shall be maintained to provide evidence of

conformance to requirements and effective QMS

operation.

A documented p rocedure shal l be establ ished for: Identification,

storage

retrieval

protection

retention time and

disposition of records.

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Determine team, set budget Internal auditor(s) training if using in-house resources Hire consulting firm if applicable Gap Assessment Implement requirements of standard to meet your business

needs against the gap assessment Go-Live Hold Management Review Meeting Conduct Internal Audit Refine documentation

Employee involvement training System adjustment Registration auditStage 1 System adjustment Registration auditStage 2

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Submit application to registrar

Stage 1: Assessment of readiness

Stage 2: Assessment for registration audit

Registration/certification awarded for 3 years

Surveillance audits (at least annually)

Recertification audit at the end of 3rdyear

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