qognify rail operations presentation
TRANSCRIPT
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© 2015 – Proprietary and Confidential Information of Qognify
Rail Operations SolutionImproving Rail Companies’ Operational Intelligence
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The importance of “how”
Seidman, Dov (2011-09-19). How: Why How We Do Anything Means Everything. John Wiley and Sons.
“”
There’s no secret to the what; the secret is in the how.
Jack Welch, Former CEO
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Ensuring a Safe and Efficient Railway System
3
Rail Organizations Mission Statement (What)
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Act of Terrorism
Gas leak
Railway system situations spectrumIm
pact
X 1000X 10,000X100X
Switch slowly degrading
Crew Running Late
Slippery tracks
Switch failure
Signal Post Malfunction
Collision
Derailment with casualties
Electricity Failure
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Difficult coordination of real-time response
Railway is a complex environmentSlow decision making
Inefficient staff deployment
Costly business interruptions
Police Department
City EOC
Emergency Services
Fire Department
RailMaintenance
Rail Security
Sensors People Systems Processes
Traffic Control
Transport Authority
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Implications of situations handling on rail delays
Delivering a better railway for a better Britain, Network Rail, Annual Return 2014
Table 2.2: 2013/14 PPM by sector for England & Wales and Scotland (%)
By Sector PPM Actual PPT TargetLondon & South East 89.6 93.0Long Distance 86.9 92.0Regional 91.0 92.0England & Wales (total) 89.8 92.6Scotland 91.4 92.0
Table 2.4 Delays to all train services
Network Rail-attributed delays 2009/10 2010/11 2011/12 2012/13 2013/14Total delay minutes (incl. minor operators) 8,197,572 8,980,387 8,418,938 8,876,041 9,581,446
1 Minute Delay =£73Total Cost of Delays= £670M
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Escalation cycle – from a minor event to a mega crisisIm
pact
X 1000X 10,000X100X
Abnormal Pump Temperature
Undetected Pump Failure
Pipe Pressure Rising
Pipe Failure and Oil Spill!
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Holistic management of rail situations’ spectrumIm
pact
X 1000X 100,000X100X 10,000X
Incident
Failure
InspectionAnomaly
Crisis
Faster information dissemination facilitates efficient collaboration
Actions are guided by standard operating procedures
Monitor execution of routine inspections
Detect asset performance anomalies
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Solution Overview
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Responders
The situation today
Sensors
Responders
Stakeholders
Overload ofInformation
InefficientResponse
Operations Center
Operator 3Operator 2Operator 1
Ops CenterAccessControl
BuildingManagement
Video Fire &Safety
Audio SCADA
GIS WeatherAlerts
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Situation Management with SituatorOperations Center
Operator 3Operator 2Operator 1
Sensors
AccessControl
BuildingManagement
Video Fire &Safety
Audio SCADA
GIS WeatherAlerts
Responders
Responders
Stakeholders
Ops Center
Integration&
Correlation
Extensive Library Of GatewaysAdvanced Correlation Engine
LocationTime
Severity Sensors
How to RespondWhat’s Happening
Where it’s Happening
Adaptive Response Actions
Advanced Workflows
Investigation & Reporting
Detailed Reporting
Situation Awareness
Situation Management
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From disparate systems and complex decision trees…
Manual Tasks
Text & Phone
Paper handbooks and scenarios
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GIS Map VisualizationAdaptive response workflows Virtual Video Matrix
…To Situational Awareness & Best Practice Driven Response
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Sensors People Systems Processes
Faster identification, response, recovery & debriefing
Advanced Situation Management Increased efficiency without increasing headcount
Situational Awareness and Management
Video
Adaptive Response Plans
GIS
Police Department
City EOC
Emergency Services
Fire Department
RailMaintenance
Rail Security
Traffic Control
Transport Authority
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Operational Intelligence Center
KPI VISUALIZATION- CURRENT STATUS
MONITOR LEADING INDICATORS
TREND ANALYSIS
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Director of Operations Supervisor
Understanding business status (organization’s scorecard)Monitor Business and Service KPIs
Decision support tools: variety of relevant data available in (near) real timeProviding snapshot of current status across the organization’s facilities and departments
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Director of Operation View - Current Status
# of Accidents
PPM # of Asset Failures
Personnel Load
4 77% 52 75%
Incidents Geo View
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Railway Status 67 Active Incidents 79% Operational
# Delayed Services (> 15 min) by TOC
Lowest Availability Routes
Asset Monitoring
ScotRail 25
15
Section A
Section B
Section C
85% Operational
55 % Operational
70% Operational
7
2
Ice Storm
Quality of Service
High Severity Incidents
8
4
7
24
SLA missed
Dispatches today
Maintenance work orders beyond SLA
Asset failures
Weather Alerts
Corss Country
Greater Anglia
Supervisor – Live Dashboard
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Crisis Management
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Demand and supply of information during crisis
Peer-to-Peer topology disseminates information faster than hierarchal topology
Chaotic phase Consolidation phase After Care phase
Dem
and
& S
uppl
y
Desired Situation
Vs.
Time
Current Situation
Information Availability
Demand for Information
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Real time information sharing & response collaboration
RailPersonnel
Traffic Management
Incident Response: Part of Normal Operation
Maintenance
Security
Operational Control Center (OCC)
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Real time information sharing & response collaboration
RailPersonnel
Traffic Management
Operational Control Center (OCC)
Crisis Mode Operation
Maintenance
Security
Responders
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What Makes Qognify Unique?
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Big Data and Actionable Operational IntelligenceTransforming Data Into Operational Intelligence
IntelligenceFrom a single incident to multiple incidents & overall view of the business Advanced analytics and reporting tools unlock hidden insights – Operational Intelligence
ActionAutomated and actionable procedure – Adaptive workflows transform best practices into SOPs – Visualization of actionable data
InformationSituational Awareness – Powered by correlation and analysis – Common operating pictures
Data Black Box – Integrates and collects structured and unstructured data sources
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THANK YOU