qp and nos - beauty therapistv2 · beauty therapist needs to be knowledgeable on health safety and...
TRANSCRIPT
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Contents1. IntroductionandContacts…..……………..Page1
2. QualificationsPack……….…………..………..Page2
3. GlossaryofKeyTerms…………..…………..Page3
4. OSUnits……………………..……………………...Page5
5. Annexure:NomenclatureforQP&OS…Page43
6. AssessmentCriteria……………………..….…Page45
technology c o n s u l t i n g
Qualifications Pack-Beauty Therapist
SECTOR:BEAUTY&WELLNESS
SUB-SECTOR:BEAUTY&SALONS
OCCUPATION:SKINCARESERVICES
REFERENCEID:BWS/Q0102
ALIGNEDTO:NCO-2004/5141.30
BriefJobDescription:ABeautyTherapistisaprofessionallytrainedindividualwho specialises in beauty treatments of both the face and body. A BeautyTherapist performs various duties such as providing skin care, applyingmakeup,removalofunwantedhairandmanicureandpedicureservices.TheBeauty Therapist needs to be knowledgeable on health safety and hygiene,beautyproducts,andarangeofbeautytherapies.
PersonalAttributes:This job requiresan individualwithexperience inbodyandskincaretreatmentstoprovidearangeofbeautyservicesefficientlyandeffectively in a safe andhygienicworking environment. The individualmustexhibit a pleasant personality, excellent interpersonal and communicationskills and be sensitive when dealing with clients for body and facialtreatments. The individual must exhibit a neat personal appearance at alltimeshavegoodhand-eyecoordination.Theindividualmustbepleasantandtactfulwhendealingwithclientsandhaveagenuineinterestinpeople.
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Introduction
Whatare Occupational Standards(OS)?
Ø OSdescribewhatindividualsneedtodo,knowandunderstandinordertocarryoutaparticularjobroleorfunction
Ø OSare
performancestandardsthatindividualsmustachievewhencarryingoutfunctionsintheworkplace,togetherwithspecificationsoftheunderpinningknowledgeandunderstanding
Contact Us:
Beauty&WellnessSectorSkillCouncilOfficeno-405-406,DLFCityCourtM.G.Road,Sikanderpur,Gurgaon-122002+911244269030-31
E-mail:[email protected]
QUALIFICATIONSPACK-OCCUPATIONALSTANDARDSFORBEAUTY&WELLNESS
QualificationsPackForBeautyTherapist
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QualificationsPackCode BWS/Q0102JobRole BeautyTherapist
Credits(NSQF) TBD Versionnumber 1.0
Sector Beauty&Wellness Draftedon 01/03/2015
Sub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation SkinCareServices Nextreviewdate 20/05/16
NSQCClearanceon NA
JobRole BeautyTherapist
RoleDescriptionApplyfaceandbodytreatments,andprovideadviceaboutskincareandcosmetics
NSQFlevelMinimumEducationalQualificationsMaximumEducationalQualifications
4ClassXpass/theabilitytoread/writeandcommunicateeffectivelyonthejobroleNotApplicable
Training(Suggestedbutnotmandatory)
1. AssistantBeautyTherapist(level03)orequivalentskills,knowledgeandexperience
OR1. Courseinskincareservices,depilationservices,manicure
andpedicure,make-upservices2. Courseincosmetics/beautyproducts3. Courseonanatomy,physiology,circulation,muscles,
skin,nails
Experience6-12monthsofexperienceasanAssistantBeautyTherapistorPedicuristandManicurist
ApplicableNationalOccupationalStandards(NOS)
Compulsory:1. BWS/N9001Prepareandmaintainworkarea2. BWS/N0104Performskincareservices3. BWS/N0105Performdepilationservices4. BWS/N0401Performmanicureandpedicureservices5. BWS/N0106Performmakeupservices6. BWS/N9002Maintainhealthandsafetyofworkarea7. BWS/N9003Createapositiveimpressionatworkarea
Optional:Notapplicable
PerformanceCriteria AsdescribedintherelevantOSunits
JobDe
tails
QualificationsPackForBeautyTherapist
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Keywords/Terms Description
Sector
Sector is a conglomeration of different business operations having similarbusinesses and interests. It may also be defined as a distinct subset of theeconomywhosecomponentssharesimilarcharacteristicsandinterests.
Sub-sector Sub-sector is derived from a further breakdown based on the characteristics
andinterestsofitscomponents.Occupation Occupationisasetofjobroles,whichperformsimilar/relatedsetoffunctions
inanindustry.Function
Function isanactivitynecessaryforachievingthekeypurposeofthesector,occupation,orareaofwork,whichcanbecarriedoutbyapersonoragroupofpersons.FunctionsareidentifiedthroughanalysisandformthebasisofOS.
JobRole Jobroledefinesauniquesetoffunctionsthattogetherformaunique
employmentopportunityinanorganization.OS
OS specify the standards of performance an individual must achieve whencarrying out a function in the workplace, togetherwith the knowledge andunderstanding they need to meet that standard consistently. OccupationalStandardsareapplicablebothintheIndianandglobalcontexts.
PerformanceCriteria
Performance Criteria are statements that together specify the standard ofperformancerequiredwhencarryingoutatask.
NOS NOSareOccupationalStandardswhichapplyuniquelyintheIndiancontext.QualificationsPackCode
Qualifications Pack Code is a unique reference code that identifies aqualificationspack.
QualificationsPack
Qualifications Pack comprises the set of OS, together with the educational,training and other criteria required to perform a job role. A QualificationsPackisassignedauniquequalificationpackcode.
UnitCode UnitCodeisauniqueidentifierforanOccupationalStandard,whichis
denotedbyan‘N’UnitTitle UnitTitlegivesaclearoverallstatementaboutwhattheincumbentshouldbe
abletodo.Description
Descriptiongivesashort summaryof theunit content.Thiswouldbehelpfulto anyone searching on a database to verify that this is the appropriate OStheyarelookingfor.
KnowledgeandUnderstanding
Knowledge and Understanding are statements which together specify thetechnical, generic,professionalandorganizational specific knowledge thatanindividualneedsinordertoperformtotherequiredstandard.
OrganizationalContext
Organizational Context includes the way the organization is structured andhowitoperates, includingtheextentofoperativeknowledgemanagershaveoftheirrelevantareasofresponsibility.
TechnicalKnowledge
TechnicalKnowledge is thespecificknowledgeneeded to accomplishspecificdesignatedresponsibilities.
CoreSkillsorGenericSkills
CoreSkillsorGeneric Skills areagroupofskills thatarekey to learningandworking in today's world. These skills are typically needed in any workenvironment. Inthecontextof theOS, these includecommunicationrelatedskillsthatareapplicabletomostjobroles.
Defin
ition
s
QualificationsPackForBeautyTherapist
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Keywords/Terms Description
B&WSSC Beauty&WellnessSectorSkillCouncilNOS NationalOccupationalStandardsNSQF NationalSkillsQualificationFrameworkNVEQF NationalVocationalEducationalQualificationFrameworkNVQF NationalVocationalQualificationFrameworkOS OccupationalStandardsPC PerformanceCriteriaQP QualificationPackSSC SectorSkillsCouncil
Acronyms
WS/N9001Prepare and maintain work area
BWS/N9001 Prepare and maintain work area
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NOS NationalOccupationalStandards
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Overview This unit is about preparing the equipment, products and work area ahead of servicedelivery to ensure the efficiecy and effectiveness of conducting treatments consideringthestandardsofoperationoftheorganization.
National Occupational Standard
WS/N9001Prepare and maintain work area
BWS/N9001 Prepare and maintain work area
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NOS NationalOccupationalStandards
UnitCode BWS/N9001
UnitTitle(Task) PrepareandmaintainworkareaDescription Preparetheequipment,productsandworkareaaheadofservicedeliverytoensure
theefficientlyandeffectivenessofconductingtreatmentsconsideringthestandardsofoperationofthesalon
Scope Thisunit/taskcoversthefollowing:• Preparingandmaintainingworkarea
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPrepareandmaintainworkarea
Tobecompetent,theuser/individualonthejobmustbeableto:
PC1. ensurethatenvironmentalconditionsaresuitablefortheclientandthetreatmenttobecarriedoutinahygieneandsafeenvironment
PC2. selectsuitableequipmentandproductsrequiredforthetreatmentPC3. setuptheequipmentandpreparetheproductsfortreatmentsinadherence
tothesalonproceduresandproduct/equipmentguidelinesPC4. placetheproductsinthetrolleyforthetreatmentPC5. sterilize,disinfectandplacethetoolsonthetrayPC6. disposewastematerialsinadherencetothesalon'sandindustry
requirementsPC7. storerecords,materialsandequipmentsecurelyinlinewiththesalon’s
policiesKnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. organization’sstandardsofperformanceandsequenceofservicesKA2. rangeofservicesandproductsofferedbytheorganizationKA3. healthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. typesofproducts,materialsandequipmentrequiredforthetreatmentKB2. processandproductstosterilizeanddisinfectequipment/toolsKB3. manufacturer’sinstructionsrelatedtoequipmentandproductuseand
cleaningKB4. knowledgeofapplicablelegislationrelatingtotheworkplace(forexample
healthandsafety,workplaceregulations,useofworkequipment,controlofsubstanceshazardoustohealth,handling/storage/disposal/cautionsintheuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwaste,environmentalprotection
Skills(S)[Optional]
Nationa
lOccup
ationa
lStand
ard
WS/N9001Prepare and maintain work area
BWS/N9001 Prepare and maintain work area
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NOS NationalOccupationalStandards
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandprocedures.ReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganization
andalsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,
andproductinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwitha
customer/client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopa
professionalrelationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:planandorganizeservicefeedbackfiles/documentsSB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricity
Theuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangry
QualificationsPackForBeautyTherapist
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SB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
WS/N9001Prepare and maintain work area
BWS/N9001 Prepare and maintain work area
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NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N9001
Credits(NSQF) TBD Versionnumber 1.0Industry Beauty&Wellness Draftedon 01/03/2015IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation
SkinCareServices Nextreviewdate 20/05/2016
BWS/N0104 Perform skin care services
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NOS NationalOccupationalStandards
National Occupational Standard
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OverviewThis OS unit is about Improving facial skin condition using exfoliation, skin warming,comedoneextraction,facialmassage,masktreatmentsandmoisturizing.
BWS/N0104 Perform skin care services
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NOS NationalOccupationalStandards
UnitCode BWS/N0104
UnitTitle(Task) PerformskincareservicesDescription Providefacialskincaretreatmenttoenhancefacialskincondition
Scope Thisunit/taskcoversthefollowing:• Performingtheskincareservices
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPerformskincareservices
Tobecompetent,theuser/individualonthejobmustbeableto:PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerand
salonPC2. positionselfandclientthroughouttreatmenttoensureprivacy,comfortand
wellbeingPC3. performandadaptthetherapyusingmaterials,equipmentandtechniques
correctlyandsafelytomeettheneedsoftheclientPC4. carryoutfacialcare/clean-upprocessusingtheproductsandequipmentas
perservicelevelslaiddownbythesalonPC5. clarifytheclient'sunderstandingandexpectationpriortocommencementof
treatmentPC6. cleantheskinandremovealltracesofmake-upbyusingsuperficialande
deepcleansingtechniquesPC7. useanexfoliationtechniquesuitablefortheclient'sskintypeandskin
conditionPC8. useasuitableskinwarmingtechniqueandcarryoutanynecessaryextraction
relevanttotheclient'sskintypeandskinconditionPC9. providefacialmassageusingamediumandtechniquessuitablefortheclient’s
skintypeandconditionPC10. applymasktreatmentsevenlyandneatly,coveringtheareatobetreatedPC11. removemasksaspertherecommendedtimeframePC12. ensuretheskinisleftclean,tonedandsuitablymoisturizedPC13. completethetherapytothesatisfactionofthe–clientinacommercially
acceptabletimePC14. recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththe
salon’spoliciesPC15. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientKnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. knowledgeofanatomy,physiologyandpathologyforskintreatmentsKB2. knowledgeofprinciplesandpracticeofskintherapiesKB3. knowledgeofbasicailments,contraindications,contraactions,treatment
Nationa
lOccup
ationa
lStand
ard
BWS/N0104 Perform skin care services
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NOS NationalOccupationalStandards
plansKB4. knowledgeofapplicablelegislationrelatingtotheworkplace(forexample
healthandsafety,workplaceregulations,useofworkequipment,handling/storage/disposal/cautionsintheuseofproducts,fireprecautions,hygienepractice,disposalofwaste,environmentalprotection
KB5. thestructure,function,characteristicsofskintypesandKB6. thepositionandactionofthefacial,neckandshouldermusclesKB7. thePositionofhead,face,neck,chestandshouldergirdlebonesandskeletal
functionKB8. circulatorySystem,functionsofblood,arteries,veins,bloodcompositionand
circulationandlymphaticsystem.KB9. theeffectofthenaturalageingprocessontheskinandmuscletone
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedure
BWS/N0104 Perform skin care services
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NOS NationalOccupationalStandards
SB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,equipmentandproductstockstomeettheschedule
SB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N0104 Perform skin care services
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NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N0104
Credits(NSQF) TBD Versionnumber 1.0Industry Beauty&Wellness Draftedon 01/03/2015IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015Occupation SkinCareServices Nextreviewdate 20/05/2016
BWS/N0105 Perform depilation services
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NOS NationalOccupationalStandards
National Occupational Standard
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Overview This OS unit is about consulting, preparing ,planning and performing the treatment ofvariouswaxingtechniquestoremovehairintheareasofface,legs,underarm,andbikinilineandprovideaftercareadvise.
BWS/N0105 Perform depilation services
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NOS NationalOccupationalStandards
UnitCode BWS/N0105UnitTitle(Task) PerformdepilationservicesDescription Consult,prepare,planandperformthetreatmentofvariouswaxingtechniquesto
removehairintheareasofface,legs,underarm,andbikinilineandprovideaftercareadvise
Scope Thisunit/taskcoversthefollowing:• Preparingselfandclient• Performingwaxingofthegeneralbodyforhairremoval• Performingbikiniwaxing• Performingthreadingforhairremoval
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPrepareselfandclientfortreatment
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. sanitizethehandspriortotreatmentcommencementPC3. preparetheclientandprovidesuitableprotectiveapparelPC4. clarifytheclient'sunderstandingandexpectationpriortocommencementof
treatmentPC5. selectandprepareproducts,toolsandequipmentthataresuitabletomeetto
theclient’sneedsandtreatmentplanPerformwaxingofgeneralbodyforhairremoval
PC6. positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
PC7. performandadaptthetherapyusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
PC8. conductatestpatchandskinsensitivitytestaheadofthewaxingtreatmentPC9. carryouttheprocessusingtheequipmentandproducts(hotwax,warm/
coolwax,stripsetc.)asperstandardsofserviceslaiddownbythesalonPC10. applytheappropriatepre-waxproductspriortowaxingbasedon
manufacturers'instructionsPC11. applyandremovethewaxaccordingtothedirectionofhair
growthandmanufacturer'sinstructionsPC12. maintaintheclient'smodestyandprivacyatalltimes,followingwork
techniquesthatminimizediscomforttotheclientPC13. checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
reassurancePC14. cleanthetreatedareaanduseasuitablesoothingproductPC15. completethetherapytothesatisfactionoftheclientinacommercially
acceptabletimePC16. recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththe
salon’spoliciesPC17. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientPC18. minimizethewastageofproductsandstorechemicalsandequipment
securelyposttreatmentPC19. disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneand
safety
Nationa
lOccup
ationa
lStand
ard
BWS/N0105 Perform depilation services
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NOS NationalOccupationalStandards
Performbikiniwaxing
PC20. consult,planandprepareforsensitiveareaandfemaleintimatewaxingservices
PC21. selectthetoolsandproductsusedforsensitiveandintimateareawaxingPC22. preparethesensitiveandintimateareatobetreatedandtrimoverlonghair
forthetreatmentPC23. understandthehairgrowthpatternofsensitiveandintimateareawaxingand
performapplicationandremovalofwaxingPC24. priortothewaxingservicecheckthecorrecttemperatureofwaxfortheclient
andtheareatobetreatedPC25. understandthecorrectpositioningoftheclientandtreatmenttechniques
(applicationofwaxtopubicarea)PC26. instructtheclientclearlyonhowandwhentosupporttheirskinduringthe
sensitiveandintimateareawaxingservicePC27. understandsensitiveareaandintimatewaxingservicesandgiveaftercare
advicePerformthreadingforhairremoval
PC28. positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
PC29. performandadaptthetherapyusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
PC30. carryouttheprocessusingthetoolsandmaterials(threads,scissorsetc.)andasperprocesslaiddownbythesalon
PC31. ensurethehairremovalmethodsarecarriedoutatacomfortabledistancefromtheclientwhilstmaintainingthecorrecttensionofthethread
PC32. provideclearinstructionstotheclientonhowandwhentosupporttheirskinthroughthethreadingprocess
PC33. maintaintheclient'smodestyandprivacyatalltimes,followingworktechniquesthatminimizediscomforttotheclient
PC34. checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
PC35. cleanthetreatedareaanduseasuitablesoothingproductPC36. completethetherapytothesatisfactionoftheclientinacommercially
acceptabletimePC37. recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththe
salon’spoliciesPC38. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientPC39. minimizethewastageofproductsandstorechemicalsandequipment
securelyposttreatmentPC40. disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneand
safetyKnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.Technical Theuser/individualonthejobneedstoknowandunderstand:
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Knowledge KB1. knowledgeofallergies,contraindications,contraactions,(Erythema)treatmentplans
KB2. thestructure,function,characteristicsofskintypes,hairgrowthcycleandtypesofhair
KB3. circulatorySystem,functionsofblood,arteries,veins,bloodcompositionandcirculation
KB4. typesofequipmentandproductsusedforwaxingKB5. thefunctionsandpurposeofpre-waxproductsKB6. ingredientandcompositionofwaxingproductsincludingwarmwax,hotwax,
sugarpasteandstripsugar.KB7. typesofproductssuitableforskinirritationsKB8. positioningoftheclienttocarryoutthethreadingserviceKB9. removalofhairbythreadingonareasoffaceandbody(Upperlips,sidesof
face,tereheadandchin,ferearm,abdomen)KB10. threadingtechniques(Handloop,mouththreading,stretching),products,
toolsandequipmentforthreading(Pre-threading,soothinglotion,surgicalspirit,thread,headband,handsanitizer,browpencil/powderorgel,eyebrowbrushandcomb,mascarabrush,magnifyinglamp,mirror,henna,towel,trolley,cotton)
KB11. bloodspot/nipping/cut(Applypressure,cleanwithanantiseptic,changethread,cleanwithdampcotton)
KB12. knowledgeothermethodsoftemporaryhairremoval(e.g.tweezing,shaving,depilatorycreams,electricaldepilatory,abrasivemitts)andtheeffectofthesemethodsonthewaxingprocess
KB13. knowledgeoftheanatomyandphysiologythatrelatestointimatewaxingKB14. knowledgeofcontra-indicationsandcontra-actionstosensitiveareaand
intimatewaxingservicesSkills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clients
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SA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapoints
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SB19. usetheexistingdatapointstogeneraterequiredreportsforbusinessCriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
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NOS Version Control
BacktoTop
NOSCode BWS/N0105
Credits(NSQF) TBD Versionnumber 1.0Industry Beauty&Wellness Draftedon 01/03/2015IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015Occupation SkinCareServices Nextreviewdate 20/05/2016
BWS/N0401 Perform manicure and pedicure services
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National Occupational Standard
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OverviewThis OS unit is about carrying out manicure and pedicure services to improve theappearanceofthenailsandskin, inaccordancetothesalon’sstandardsofperformanceandsequencesofservices.
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UnitCode BWS/N0401
UnitTitle(Task) PerformmanicureandpedicureservicesDescription Cleanandremovedeadskinandcallousfromhandsandfeetandimprovethe
appearanceofnailsScope Thisunit/taskcoversthefollowing:
• Preparingselfandclient• Carryingoutmanicureservices• Carryingoutmanicureservices• Posttreatmentprocedures
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteria
Prepareself,clientfortreatment
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandorganization
PC2. sanitizethehandspriortoprocedurecommencementPC3. preparetheclientandprovidesuitableprotectiveapparelPC4. clarifytheclient'sunderstandingandexpectationpriortocommencementof
procedurePC5. positionselfandclientthroughoutproceduretoensureprivacy,comfortand
wellbeingPC6. adjusttheclient’spositiontomeettheneedsoftheservicewithoutcausing
themdiscomfortPC7. performandadapttheprocedureusingmaterials,equipmentandtechniques
correctlyandsafelytomeettheneedsoftheclientPerformmanicureservices
PC8. removeanyexistingnailpolishPC9. checkthedesiredlengthandshapewiththeclientPC10. filethenailsensuringthenail’sfreeedgeisleftsmoothandshapedto
requiredlengthaccordingtotheclient’sneedsPC11. removedirtintheundersideofthenailsPC12. usesuitablecuticletoolsandproductssafelyandeffectivelytoremoveexcess
cuticle,ensuringthatthecuticleandnailplateareundamagedPC13. usespecializedhandandnailtreatmentstoimprovetheappearanceofthe
client’sskinandnailsPC14. usesmoothandevenmassagetechniquesandpressuretomeettheclient’s
needsPC15. leavethehandsandlowerarmfreeofanyexcessmassagemediumPC16. checkthatthenailplateindehydratedandtheundersideiscleanandfreeof
debitsPC17. applysufficientbasecoat,polishcoatsandtopcoatsforthedesiredfinishPC18. checkthatthenailfinishisleftwithsmoothandeventextureandcolour,with
thecuticleandnailwallfreeenamelPerformpedicureservices
PC19. cleananddrytheclient’slegsPC20. removeanyexistingnailpolishPC21. checkthedesiredlengthandshapewiththeclient.PC22. filethenailsensuringthenail’sfreeedgeisleftsmoothandshapedto
requiredlengthaccordingtotheclient’sneedsPC23. removedirtintheundersideofthenails
Nationa
lOccup
ationa
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PC24. usesuitablecuticletoolsandproductssafelyandeffectivelytoremoveexcesscuticle,ensuringthatthecuticleandnailplateareundamaged
PC25. removeanyexcessivehardskinusingafootscrapperPC26. usespecializedlegandnailtreatmentstoimprovetheappearanceofthe
client’sskinandnailsPC27. usesmoothandevenmassagetechniquesandpressuretomeettheclient’s
needsPC28. leavethefootandlowerlegfreeofanyexcessmassagemediumPC29. checkthatthenailplateindehydratedandtheundersideiscleanandfreeof
debitsPC30. applysufficientbasecoat,polishcoatsandtopcoatsforthedesiredfinishPC31. checkthatthenailfinishisleftwithsmoothandeventextureandcolour,with
thecuticleandnailwallfreeenamelPosttreatmentprocedure
PC32. checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
PC33. cleanthetreatedareaanduseasuitablesoothingproductPC34. completethetherapytothesatisfactionoftheguestinacommercially
acceptabletimePC35. recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththe
organization’spoliciesPC36. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclientKnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganizationKA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. thestructure,function,characteristicsofnailandprocessofnailgrowthKB2. thestructureandfuctionoftheskinKB3. bonesofLowerlegandFootKB4. bonesofthewrist,handsfingersandforearmKB5. structureandfunctionsofthelymphaticvesselsofthelowerleg,foot,hand
andarmKB6. arteriesandveinsoflowerleg,foot,handandarmKB7. musclesofthelowerleg,foot,handandarmsKB8. naildiseasesanddisordersKB9. nailandskinanalysisbyvisual/manualexaminationtoidentifytreatable
conditionsandcontraindicationsrestrictingorpreventingtreatmentKB10. productsandtoolssuitabletocarrytheprocedure(exfoliant,enamel
remover,nailenamels,cuticlecream,pedicureclipper,footscrapper,nailbrush,nailfile,cuticlenippers,cuticleknife,emeryboards,nailscissors,nailclippers)
KB11. pedicureandmanicuretechniques(Filing,buffing,applicationofcuticlecream,removalofcuticle)
Skills(S)[Optional]
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A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(clean
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teeth,freshbreath)SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegal
healthandsafetystandardsSB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsand
sterilizedtoolsSB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,
occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
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NOS Version Control
BacktoTop
NOSCode BWS/N0401
Credits(NSQF) TBD Versionnumber 1.0Industry Beauty&Wellness Draftedon 01/03/2015IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015Occupation SkinCareServices Nextreviewdate 20/05/2016
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NationalOccupationalStandards
National Occupational Standard
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Overview ThisOSunitisaboutprovidingmake-upforavarietyofoccasions,includingday,eveningandspecialoccasions.Thisunitcoverstheapplicationofvastrangeofmakeupproductstosuitskintonesandagegroups.
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UnitCode BWS/N0106
UnitTitle(Task) PerformmakeupservicesDescription Providemake-upforavarietyofoccasions,includingday,eveningandspecial
occasions.Thisunitcoverstheapplicationofvastrangeofmakeupproductstosuitskintonesandagegroups
Scope Thisunit/taskcoversthefollowing:• Make-upforday,eveningandspecialoccasions
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaPerformmakeupservices
PC1. adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
PC2. consulttheclientbyquestioningtoidentifycontra-indicationstoskinandmake-upproducts
PC3. sanitizethehandspriortotreatmentcommencementPC4. preparetheclientandprovidesuitableprotectiveapparelPC5. positionselfandclientthroughoutproceduretoensureprivacy,comfortand
wellbeingPC6. defineasuitabletreatmentplantomeettheclient’sneedsPC7. selectandpreparesuitableskincareandmakeupproductstomeetthe
client’sneedsandworkplanPC8. clarifytheclient'sunderstandingandexpectationpriortocommencementof
procedurePC9. clean,toneandmoisturizetheskintosuittheclient’sskintypeandneedsPC10. concealskinimperfectionsandblemishesusingthesuitablecolourcorrective
productswhererequiredPC11. selectandapplymake-upproductstoenahancefacialfeatures,tosuitthe
client’sneedsandachievethedesiredeffectfortheoccasionPC12. adapttheprocedureusingmaterials,equipmentandtechniquescorrectlyand
safelytomeettheneedsoftheclientPC13. adjusttheclient’spositiontomeettheneedsoftheservicewithoutcausing
themdiscomfortPC14. checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
reassurancePC15. completetheproceduretothesatisfactionoftheclientinacommercially
acceptabletimePC16. recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewith
thesalon’spoliciesPC17. providespecificafter-procedure,homecareadviceandrecommendationsfor
productuseandfurthertreatmentstotheclient
KnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationand
Theuser/individualonthejobneedstoknowandunderstand:KA1. knowledgeoftheorganization’sstandardsofperformanceandsequenceof
servicesKA2. knowledgeoftherangeofservicesandproductsofferedbytheorganization
Nationa
lOccup
ationa
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itsprocesses) KA3. knowledgeofthehealthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. thestructure,function,characteristicsofskinKB2. rangeanduseofproductavailableforfacialtreatmentsuitablefordifferent
skintypesandconditions(Eyemakeupremover,cleansers,freshener,astringent,tones,moisturizers,exfoliatingproducts,eyecreams/gel,lipbalm,neckcreams,serums,massagemediums,settingmasks,nonsettingmasks)
KB3. ageingandlifestyleeffectsontheskinandmuscletoneKB4. diseasesanddisordersoftheskinKB5. kindsoffoundation(Cream,liquid,gel,cake,powderfoundation),concealers
(foundationconcealer,colorcorrectiveconcealer,camouflageconcealer),blushers(powderandcream),eyeshadow(cream,crayon,powder),eyeliners(eyebrowpencil,powderbrowcolour),Mascara(liquid,cream,extensions,block),lipcosmetics(lippencil,lipsticks,Lipglosses)
KB6. effectoflightinghasonthecolourofmake-upKB7. correctivemake-uptechniquetosuitthefaceshapeKB8. nose,eye,lipcorrectivemakeuptechniquesKB9. removalofeyemake-upandskinmake-up(cleanse,tone,andmoisturize)
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
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maintainclientconfidentiality
B.ProfessionalSkills DecisionMakingTheuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
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NOS Version Control
BacktoTop
NOSCode BWS/N0106
Credits(NSQF) TBD Versionnumber 1.0Industry Beauty&Wellness Draftedon 01/03/2015IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation SkinCareServices Nextreviewdate 20/05/2016
BWS/N9002 Maintain health and safety of work area
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National Occupational Standard
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Overview ThisOSunitisaboutmaintainingasafeandhygienicenvironmentattheworkareatoreducepotentialriskstoselfandothers.
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UnitCode BWS/N9002
UnitTitle(Task) Maintainhealthandsafetyofworkarea Description Maintainasafeandhygienicenvironmentattheworkarea
Scope Thisunit/taskcoversthefollowing:• Maintainingthehealthandsafetyoftheworkarea
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaMaintainhealthandsafetyofworkarea
Tobecompetent,theuser/individualonthejobmustbeableto:PC1. setupandpositiontheequipment,chemicals,productsandtoolsinthework
areatomeetlegal,hygieneandsafetyrequirementsPC2. cleanandsterilizealltoolsandequipmentbeforeusePC3. maintainone'spostureandpositiontominimizefatigueandtheriskofinjuryPC4. disposewastematerialsinaccordancetotheindustryacceptedstandardsPC5. maintainfirstaidkitandkeeponeselfupdatedonthefirstaidproceduresPC6. identifyanddocumentpotentialrisksandhazardsintheworkplacePC7. accuratelymaintainaccidentreportsPC8. reporthealthandsafetyrisks/hazardstoconcernedpersonnelPC9. usetools,equipment,chemicalsandproductsinaccordancewiththesalon's
guidelinesandmanufacturers’instructions.
KnowledgeandUnderstanding(K)A. Organizational
Context(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. organization’spoliciesandprocedurestoaddressrisksandhazardsKA2. healthandsafetyrequirementsintheorganization
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. contra-indicationsrelatedtobeautytreatmentsKB2. processandproductstosterilizeanddisinfectequipment/toolsKB3. manufacturer’sinstructionsrelatedtoequipmentandproductuseand
cleaningKB4. knowledgeofapplicablelegislationrelatingtotheworkplace(forexample
healthandsafety,workplaceregulations,useofworkequipment,controlofsubstanceshazardoustohealth,handling/storage/disposal/cautionsintheuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwaste,environmentalprotection.
Skills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandprocedures
Nationa
lOccup
ationa
lStand
ard
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ReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentialityB.ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganizeTheuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmental
BWS/N9002 Maintain health and safety of work area
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NOS NationalOccupationalStandards
protectionSB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththe
manufacturer’sinstructionsProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
BWS/N9002 Maintain health and safety of work area
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NOS NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N9002
Credits(NSQF) TBD Versionnumber 1.0Industry Beauty&Wellness Draftedon 01/03/2015IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015
Occupation SkinCareServices Nextreviewdate 20/05/2016
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NOS
NationalOccupationalStandards
National Occupational Standard
--------------------------------------------------------------------------------------------------------------------------------------
Overview ThisOSunitisaboutpersonalgroomingandbehaviourtoexecutetasksasperthesalon’sstandardsandcreateapositiveimpressionattheworkplace.
BWS/N9003 Create a positive impression at work area
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NOS
NationalOccupationalStandards
UnitCode BWS/N9003
UnitTitle(Task) Createapositiveimpressionatworkarea
Description Personalgroomingandbehaviourtoexecutetasksasperthesalon’sstandardsandcreateapositiveimpressionattheworkplace
Scope Thisunit/taskcoversthefollowing:• Appearanceandbehaviour• Taskexecutionaspertheorganization’sstandards• Communicationandinformationrecord
PerformanceCriteria(PC)w.r.t.theScope
Element PerformanceCriteriaAppearanceandBehavior
Tobecompetent,theuser/individualonthejobmustbeableto:PC1. maintaingoodhealthandpersonalhygienePC2. complywithorganisation'sstandardsofgroomingandpersonalbehaviorPC3. meettheorganisation'sstandardsofcourtesy,behaviorandefficiencyPC4. stayfreefromintoxicantswhileondutyPC5. wearandcarryorganisation’suniformandaccessoriescorrectlyandsmartly
Taskexecutionasperorganization’sstandards
Tobecompetent,theuser/individualonthejobmustbeableto:PC6. takeappropriateandapprovedactionsinlinewithinstructionsand
guidelinesPC7. recorddetailsrelatedtotasks,asperprocedurePC8. ParticipateinworkplaceactivitiesasapartofthelargerteamPC9. reporttosupervisorimmediatelyincasethereareanyworkissuesPC10. useappropriatelanguage,toneandgestureswhileinteractingwithclients
fromdifferentculturalandreligiousbackgrounds,age,disabilitiesandgender
CommunicationandInformationrecord
Tobecompetent,theuser/individualonthejobmustbeableto:PC11. communicateprocedurerelatedinformationtoclientsbasedonthesector’s
codeofpracticesandorganisation’sprocedures/guidelinesPC12. communicaterolerelatedinformationtostakeholdersinapolitemanner
andresolvequeries,ifanyPC13. assistandguideclientstoservicesorproductsbasedontheirneedsPC14. reportandrecordinstancesofaggressive/unrulybehaviorand
seekassistancePC15. usecommunicationequipment(phone,emailetc)asmandatedbyyour
organizationPC16. carryoutroutinedocumentationlegiblyandaccuratelyinthedesiredformatPC17. fileroutinereportsandfeedbackPC18. maintainconfidentialityofinformation,asrequired,intherole
KnowledgeandUnderstanding(K)
A. OrganizationalContext(Knowledgeoftheorganizationanditsprocesses)
Theuser/individualonthejobneedstoknowandunderstand:KA1. importanceofpersonalhealthandhygieneKA2. salon'sstandardsofgroomingandpersonalbehaviorKA3. salon'sstandardsrelatedtocourtesy,behaviorandefficiencyKA4. ill-effectsofintoxicantsandpotentialactionsatworkplaceKA5. itemsofuniform&accessoriesandcorrectmethodofwearing/carrying
them
Nationa
lOccup
ationa
lStand
ard
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NOS
NationalOccupationalStandards
KA6. reporting/recordingformatsandprotocolfordocumentationKA7. kindsofworkissuesthatmayariseandreportingstructureKA8. codeofpracticesandguidelinesrelatingtocommunicationwithpeopleKA9. salon'srequirementsforrecordingandretaininginformation
B.TechnicalKnowledge
Theuser/individualonthejobneedstoknowandunderstand:KB1. abilitytospeak,readandwriteinthelocalvernacularlanguageandEnglishKB2. appropriateverbalandnon-verbalcueswhiledealingwithclientsfrom
differentcultural,religiousbackgrounds,age,disabilitiesandgenderKB3. differentformatsonwhichinformationistoberecordedKB4. importancetomaintainsecurityandconfidentialityofinformationKB5. kindsofcommunicationequipment(email,phoneetc)availableandtheir
effectiveuseKB6. selling/influencingtechniquestoprovideadditionalservices/productsto
clientsSkills(S)[Optional]
A. CoreSkills/GenericSkills
WritingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA1. maintainaccuraterecordsofclient,treatments,operatingandclosing
checklists,productstockstatusSA2. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresReadingSkillsTheuser/individualonthejobneedstoknowandunderstandhowto:SA3. readaboutnewproductsandserviceswithreferencetotheorganizationand
alsofromexternalforumssuchaswebsitesandblogsSA4. keepabreastwiththelatestknowledgebyreadingbrochures,pamphlets,and
productinformationsheetsSA5. readingandwritingcomprehensiontounderstand,communicateand
maintainprocesses,techniques,records,policiesandproceduresOralCommunication(ListeningandSpeakingskills)Theuser/individualonthejobneedstoknowandunderstandhowto:SA6. discusstasklists,schedules,andwork-loadswithco-workersSA7. questioncustomers/clientsappropriatelyinordertounderstandthenature
oftheproblemandmakeadiagnosisSA8. giveclearinstructionstocustomers/clientsSA9. keepcustomers/clientsinformedaboutprogressSA10. avoidusingjargon,slangoracronymswhencommunicatingwithacustomer/
client,unlessitisrequiredSA11. mannerandtone,professional,supportive,respectful,sensitivetoclientSA12. speakclearlyandpreciselyinacourteousmanneranddevelopaprofessional
relationshipwiththeclientSA13. understandthedirectivespasseddownbysupervisorsSA14. abilitytolistenandunderstandthelocallanguageindealingwithclientsand
maintainclientconfidentiality
B.ProfessionalSkills DecisionMakingTheuser/individualonthejobneedstoknowandunderstandhowto:SB1. makedecisionspertainingtotheconcernedareaofwork
PlanandOrganize
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NOS
NationalOccupationalStandards
Theuser/individualonthejobneedstoknowandunderstandhowto:SB2. planandorganizeservicefeedbackfiles/documentsSB3. planandmanageworkroutinebasedonsalonprocedureSB4. understandtheclientschedulingandbookingsandmaintaintheworkarea,
equipmentandproductstockstomeetthescheduleSB5. maintainaccuraterecordsofclients,treatmentsandproductstocklevelsSB6. acceptfeedbackinapositivemanneranddevelopontheshortcomings
CustomerCentricityTheuser/individualonthejobneedstoknowandunderstandhowto:SB7. committedtoserviceexcellence,courteous,pleasantpersonalitySB8. managerelationshipswithcustomerswhomaybestressed,frustrated,
confused,orangrySB9. buildcustomerrelationshipsandusecustomercentricapproachSB10. clean,sportingtheprofessionaluniform,neatcombedhair,closed-in
footwear,personalhygieneandcleanliness(shower/bath),oralhygiene(cleanteeth,freshbreath)
SB11. maintainahygienicworkareaadheringtothesalonandapplicablelegalhealthandsafetystandards
SB12. sanitizethehandsandcleanallworkingsurfaces,usedisposableproductsandsterilizedtools
SB13. managethestorage/disposal/cautionsofuseofproducts,fireprecautions,occurrences,hygienepractice,disposalofwasteandenvironmentalprotection
SB14. handle,useandstoreproducts,toolsandequipmentsafelytomeetwiththemanufacturer’sinstructions
ProblemSolvingTheuser/individualonthejobneedstoknowandunderstandhowto:SB15. thinkthroughtheproblem,evaluatethepossiblesolution(s)andsuggestan
optimum/bestpossiblesolution(s)SB16. dealwithclientslackingthetechnicalbackgroundtosolvetheproblemon
theirownSB17. identifyimmediateortemporarysolutionstoresolvedelays
AnalyticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB18. usetheexistingdatatoarriveatspecificdatapointsSB19. usetheexistingdatapointstogeneraterequiredreportsforbusiness
CriticalThinkingTheuser/individualonthejobneedstoknowandunderstandhowto:SB20. apply,analyze,andevaluatetheinformationgatheredfromobservation,
experience,reasoning,orcommunication,asaguidetothoughtandactionSB21. participateinselfdevelopmentaltrainingactivitiestoenhanceone’s
knowledgeofsalonperformancestandardsandapplicablehealthandsafetylegislativerequirements
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NOS
NationalOccupationalStandards
NOS Version Control
BacktoTop
NOSCode BWS/N9003
Credits(NSQF) TBD Versionnumber 1.0Industry Beauty&Wellness Draftedon 01/03/2015IndustrySub-sector Beauty&Salons Lastreviewedon 20/05/2015Occupation SkinCareServices Nextreviewdate 20/05/2016
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Annexure
NomenclatureforQPandNOSQualificationsPack
[ABC]/Q0101
OccupationalStandardAnexampleofNOSwith‘N’
[ABC]/N0101
9 characters
BWS
QPnumber(2numbers)
QdenotingQualificationsPack Occupation(2numbers)
9 characters
BWS
OSnumber(2numbers)
Backtotop…
Occupation(2numbers)
NdenotingNationalOccupationalStandard
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Thefollowingacronyms/codeshavebeenusedinthenomenclatureabove:
Sub-sector RangeofOccupationnumbers
Skincareservices 0101–0109Haircareservices 0201–0212 Makeupservices 0301-0306 Nailcareservices 0401-0406 Aestheticdermatologyservices 0501-0504Trainingacademyservices 0601–0606Tattooservices 0701–0705Assessmentservices 0801-0802
Sequence Description Example
Threeletters BeautyandWellness BWSSlash / /
Nextletter WhetherQPorNOS N
Nexttwonumbers Occupationcode 01
Nexttwonumbers OSnumber 01
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CRITERIAFORASSESSMENTOFTRAINEES
JobRoleBeautyTherapist QualificationPackBWS/Q0102
SectorSkillCouncilBeautyandWellnessGuidelinesforAssessment1.Criteria forassessment foreachQualificationPackwillbecreatedbytheSectorSkillCouncil.EachPerformanceCriteria(PC)willbeassignedmarksproportionaltoitsimportanceinNOS.SSCwillalsolaydownproportionofmarksforTheoryandSkillsPracticalforeachPC.2.TheassessmentforthetheorypartwillbebasedonknowledgebankofquestionscreatedbytheSSC3. Individual assessment agencies will create unique question papers for theory part for each candidate at eachexamination/trainingcenter(asperassessmentcriteriabelow).4. Individual assessment agencies will create unique evaulations for skill practical for every student at eachexamination/trainingcenterbasedonthiscriteria.5.TopasstheQualificationPack,everytraineeshouldscoreaminimumof70%ineveryNOS.6.IncaseofsuccessfullypassingonlycertainnumberofNOS's,thetraineeiseligibletotakesubsequentassessmentonthebalanceNOS'stopasstheQualificationPack.
MarksAllocation
Assessmentoutcomes
AssessmentCriteriaforoutcomes
TotalMarks(700+100) OutOf Theory Skills
Practical
1.BWS/N9001(Prepareandmaintainworkarea)
PC1. Ensurethatenvironmentalconditionsaresuitablefortheclientandthetreatmenttobecarriedoutinahygieneandsafeenvironment
100
15 3 12
PC2. Selectsuitableequipmentandproductsrequiredforthetreatment
19 5 14
PC3. Setuptheequipmentandpreparetheproductsfortreatmentsinadherencetothesalonproceduresandproduct/equipmentguidelines
20 4 16
PC4. Placetheproductsinthetrolleyforthetreatment 12 2 10
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PC5. Sterilize,disinfectandplacethetoolsonthetray
14 4 10
PC6. Disposewastematerialsinadherencetothesalon'sandindustryrequirements
10 2 8
PC7. Storerecords,materialsandequipmentsecurelyinlinewiththesalon’spolicies
10 2 8
Total 100 22 78
2.BWS/N0104(Performskincareservices)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
9 2 7
PC2. Positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
3 0 3
PC3. Performandadaptthetherapyusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
11 3 8
PC4. Carryoutfacialcare/clean-upprocessusingtheproductsandequipmentasperservicelevelslaiddownbythesalon
9 2 7
PC5. Clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
6 2 4
PC6. Cleantheskinandremovealltracesofmake-upbyusingsuitabledeepcleansingtechniques
7 2 5
PC7. Useanexfoliationtechniquesuitablefortheclient'sskintypeandskincondition
7 2 5
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PC8. Useasuitableskinwarmingtechniqueandcarryoutanynecessaryextractionrelevanttotheclient'sskintypeandskincondition
7 2 5
PC9. Providefacialmassageusingamediumandtechniquessuitablefortheclient’sskintypeandcondition
9 2 7
PC10. Applymasktreatmentsevenlyandneatly,coveringtheareatobetreated
8 2 6
PC11. Removemasksaspertherecommendedtimeframe 6 2 4
PC12. Ensuretheskinisleftclean,tonedandsuitablymoisturized 6 2 4
PC13. Completethetherapytothesatisfactionoftheclientinacommerciallyacceptabletime
4 1 3
PC14. Recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
4 1 3
PC15. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
4 1 3
Total 100 26 743.BWS/N0105(Performdepilationservices)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
6 2 4
PC2. Sanitizethehandsprior
totreatmentcommencement
1 0.5 0.5
PC3. Preparetheclientandprovidesuitable 1 0.5 0.5
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protectiveapparel
PC4. Clarifytheclient'sunderstandingandexpectationpriortocommencementoftreatment
1 0.5 0.5
PC5. Selectandprepareproducts,toolsandequipmentthataresuitabletomeettotheclient’sneedsandtreatmentplan
4 1 3
PC6. Positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
1 0.5 0.5
PC7. Performandadaptthetherapyusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
4 1 3
PC8. Conductatestpatchandskinsensitivitytestaheadofthewaxingtreatment
4 1 3
PC9. Carryouttheprocessusingtheequipmentandproducts(hotwax,warm/coolwax,stripsetc.)asperstandardsofserviceslaiddownbythesalon
4 1 3
PC10. Applytheappropriatepre-waxproductspriortowaxingbasedonmanufacturers'instructions
3 1 2
PC11. Applythewaxandremovethewaxappropriatelybasedonaccordingtothedirectionofhairgrowthandmanufacturer'sinstructions
4 1 3
PC12. Maintaintheclient'smodestyandprivacyatalltimes,followingworktechniquesthatminimizediscomforttotheclient
1 0.5 0.5
PC13. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessary
1 0.5 0.5
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reassurance
PC14. Cleanthetreatedarea
anduseasuitablesoothingproduct
4 1 3
PC15. Completethetherapytothesatisfactionoftheclientinacommerciallyacceptabletime
2 0.5 1.5
PC16. Recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
2 1 1
PC17. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
4 1 3
PC18. Minimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
1 0.5 0.5
PC19. Disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneandsafety
2 1 1
PC20. Consult,planandprepareforsensitiveareaandfemaleintimatewaxingservices
2 0.5 1.5
PC21. Selectthetoolsandproductsusedforsensitiveandintimateareawaxing
2 0.5 1.5
PC22. Preparethesensitiveandintimateareatobetreatedandtotrimofoverlonghairforthetreatment
2 0.5 1.5
PC23. Understandthehairgrowthpatternofsensitiveandintimateareawaxingandperformapplicationandremovalofwaxing
2 0.5 1.5
PC24. Priortothewaxingservicecheckthecorrecttemperatureofwaxfortheclientandtheareatobetreated
2 0.5 1.5
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PC25. Understandthecorrectpositioningoftheclientandtreatmenttechniques(applicationofwaxtopubicarea)
2 0.5 1.5
PC26. Instructtheclientclearlyonhowandwhentosupporttheirskinduringthesensitiveandintimateareawaxingservice
2 0.5 1.5
PC27. Understandsensitiveareaandintimatewaxingservicesandgiveaftercareadvice
2 0.5 1.5
PC28. Positionselfandclientthroughouttreatmenttoensureprivacy,comfortandwellbeing
1 0.5 0.5
PC29. Performandadaptthetherapyusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
6 2 4
PC30. Carryouttheprocessusingthetoolsandmaterials(threads,scissorsetc.)andasperprocesslaiddownbythesalon
6 1 5
PC31. Ensurethehairremovalmethodsarecarriedoutatacomfortabledistancefromtheclientwhilstmaintainingthecorrecttensionofthethread
4 1 3
PC32. Provideclearinstructionstotheclientonhowandwhentosupporttheirskinthroughthethreadingprocess
2 0.5 1.5
PC33. Maintaintheclient'smodestyandprivacyatalltimes,followingworktechniquesthatminimizediscomforttotheclient
1 0.5 0.5
PC34. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
1 0.5 0.5
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PC35. Cleanthetreatedarea
anduseasuitablesoothingproduct
3 1 2
PC36. Completethetherapytothesatisfactionoftheclientinacommerciallyacceptabletime
2 0.5 1.5
PC37. Recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
2 1 1
PC38. Providespecificafter-
processadvicetotheclient
3 1 2
PC39. Minimizethewastageofproductsandstorechemicalsandequipmentsecurelyposttreatment
1 0.5 0.5
PC40. Disposeallwastesafetyaccordingtothesalon’sstandardsofhygieneandsafety
2 1 1
Total 100 31 694.BWS/N0401(Performmanicureandpedicureservices)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
3 0.5 2.5
PC2. Sanitizethehandsprior
toprocedurecommencement
2 0.5 1.5
PC3. Preparetheclientand
providesuitableprotectiveapparel
2 0.5 1.5
PC4. clarifytheclient'sunderstandingandexpectationpriortocommencementofprocedure
2 0.5 1.5
PC5. Positionselfandclientthroughoutproceduretoensureprivacy,comfortandwellbeing
2 0.5 1.5
PC6. adjusttheclient’spositiontomeettheneedsoftheservicewithoutcausingthemdiscomfort
2 0.5 1.5
PC7. Performandadapttheprocedureusingmaterials,equipmentandtechniques
3 0.5 2.5
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correctlyandsafelytomeettheneedsoftheclient
PC8. Removeanyexistingnailpolish 2 0.5 1.5
PC9. Checkthedesired
lengthandshapewiththeclient
3 0.5 2.5
PC10. Filethenailsensuringthenail’sfreeedgeisleftsmoothandshapedtorequiredlengthaccordingtotheclient’sneeds
5 0.5 4.5
PC11. Removedirtintheundersideofthenails 2 0.5 1.5
PC12. Usesuitablecuticletoolsandproductssafelyandeffectivelytoremoveexcesscuticle,ensuringthatthecuticleandnailplateareundamaged
5 0.5 4.5
PC13. Usespecializedhandandnailtreatmentstoimprovetheappearanceoftheclient’sskinandnails
5 1 4
PC14. Usesmoothandevenmassagetechniquesandpressuretomeettheclient’sneedsusingappropriateproducts(Ex.Massagecreams,lotions)
4 0.5 3.5
PC15. Leavethehandsandlowerarmsfreeofanyexcessmassagemedium
2 0.5 1.5
PC16. Checkthatthenailplateisclean,dryandoilfreeandtheundersideiscleanandfreeofdebris
2 0.5 1.5
PC17. Applyonebasecoat,polishcoatsasdesiredandonetopcoatforthedesiredfinish
3 0.5 2.5
PC18. Checkthatthenailfinishisleftwithsmoothandeventextureandcolour,withthecuticleandnailwallfreepolish
3 0.5 2.5
PC19. cleananddrytheclient’slegs 2 0.5 1.5
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PC20. removeanyexistingnailpolish 2 0.5 1.5
PC21. checkthedesired
lengthandshapewiththeclient
3 0.5 2.5
PC22. filethenailsensuringthenail’sfreeedgeisleftsmoothandshapedtorequiredlengthaccordingtotheclient’sneeds
4 1 3
PC23. removedirtintheundersideofthenails 2 0.5 1.5
PC24. usesuitablecuticletoolsandproductssafelyandeffectivelytoremoveexcesscuticle,ensuringthatthecuticleandnailplateareundamaged
4 0.5 3.5
PC25. removeanyexcessive
hardskinusingafootscrapper
2 0.5 1.5
PC26. usespecializedlegandnailtreatmentstoimprovetheappearanceoftheclient’sskinandnails
3 0.5 2.5
PC27. usesmoothandevenmassagetechniquesandpressuretomeettheclient’sneeds
4 2 2
PC28. leavethefootandlowerlegfreeofanyexcessmassagemedium
2 0.5 1.5
PC29. checkthatthenailplateindehydratedandtheundersideiscleanandfreeofdebits
2 0.5 1.5
PC30. applysufficientbasecoat,polishcoatsandtopcoatsforthedesiredfinish
3 0.5 2.5
PC31. checkthatthenailfinishisleftwithsmoothandeventextureandcolour,withthecuticleandnailwallfreeenamel
3 0.5 2.5
PC32. Checktheclient'swellbeingthroughouttheserviceandgivingthenecessaryreassurance
3 0.5 2.5
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PC33. cleanthetreatedarea
anduseasuitablesoothingproduct
2 0.5 1.5
PC34. Completethetherapytothesatisfactionoftheclientinacommerciallyacceptabletime
2 0.5 1.5
PC35. Recordthetherapyaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
2 0.5 1.5
PC36. Providespecificafter-procedure,homecareadviceandrecommendationsforproductuseandfurthertreatmentstotheclient
3 1 2
Total 100 21 79
5.BWS/N0106(Performmakeupservices)
PC1. Adheretothehealthandsafetystandardslaidoutbythemanufacturerandsalon
100
7 1 6
PC2. Consulttheclientbyquestioningtoidentifycontra-indicationstoskinandmake-upproducts
7 1 6
PC3. Sanitizethehandspriortotreatmentcommencement 4 1 3
PC4. Preparetheclientandprovidesuitableprotectiveapparel 4 1 3
PC5. Positionselfandclientthroughoutproceduretoensureprivacy,comfortandwellbeing
4 1 3
PC6. Defineasuitable
treatmentplantomeettheclient’sneeds
7 1 6
PC7. Selectandpreparesuitableskincareandmakeupproductstomeettheclient’sneedsandworkplan
4 2 2
PC8. Clarifytheclient'sunderstandingandexpectationpriortocommencementofprocedure
6 1 5
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PC9. Clean,toneandmoisturizetheskintosuittheclient’sskintypeandneeds
5 1 4
PC10. Concealskinimperfectionsandblemishesusingthesuitablecolourcorrectiveproductswhererequired
9 2 7
PC11. Selectandapplymake-upproductstoenahancefacialfeatures,tosuittheclient’sneedsandachievethedesiredeffectfortheoccasion
9 2 7
PC12. Adapttheprocedureusingmaterials,equipmentandtechniquescorrectlyandsafelytomeettheneedsoftheclient
8 1 7
PC13. Adjusttheclient’spositiontomeettheneedsoftheservicewithoutcausingthemdiscomfort
4 1 3
PC14. Checktheclient’swellbeingthroughouttheserviceandgivingthenecessaryreassurance
4 1 3
PC15. Completetheproceduretothesatisfactionoftheclientinacommerciallyacceptabletime
6 1 5
PC16. Recordtheprocedureaccuratelyandstoreinformationsecurelyinlinewiththesalon’spolicies
6 1 5
PC17. Providespecificafter-
procedureadvicetotheclient
6 1 5
Total 100 20 80
6.BWS/N9002(Maintainhealthandsafetyattheworkplace)
PC1. Setupandpositiontheequipment,chemicals,productsandtoolsintheworkareatomeetlegal,hygieneandsafetyrequirements
10015 3 12
PC2. Cleanandsterilizeall 13 3 10
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toolsandequipmentbeforeuse
PC3. Maintainone'spostureandpositiontominimizefatigueandtheriskofinjury
9 2 7
PC4. Disposewastematerialsinaccordancetotheindustryacceptedstandards
12 2 10
PC5. Maintainfirstaidkitandkeeponeselfupdatedonthefirstaidprocedures
10 3 7
PC6. Identifyanddocumentpotentialrisksandhazardsintheworkplace
10 3 7
PC7. Accuratelymaintainaccidentreports 10 3 7
PC8. Reporthealthand
safetyrisks/hazardstoconcernedpersonnel
10 3 7
PC9. Usetools,equipment,chemicalsandproductsinaccordancewiththesalon'sguidelinesandmanufacturers’instructions
11 3 8
Total 100 25 757.BWS/N9003(Createapositiveimpressionattheworkplace)
PC1. Maintaingoodhealthandpersonalhygiene
100
8 2 6
PC2. Complywithorganisation'sstandardsofgroomingandpersonalbehavior
9 3 6
PC3. Meettheorganisation's
standardsofcourtesy,behaviorandefficiency
9 3 6
PC4. Stayfreefrom
intoxicantswhileonduty
2 1 1
PC5. Wearandcarryorganisation’suniformandaccessoriescorrectlyandsmartly
6 1 5
PC6. Takeappropriateandapprovedactionsinlinewithinstructionsandguidelines
6 2 4
PC7. Recorddetailsrelated 5 2 3
QualificationsPackForBeautyTherapist
57|P a g e
totasks,asperprocedure
PC8. Participateinworkplace
activitiesasapartofthelargerteam
5 1 4
PC9. Reporttosupervisorimmediatelyincasethereareanyworkissues
3 1 2
PC10. Useappropriatelanguage,toneandgestureswhileinteractingwithclientsfromdifferentculturalandreligiousbackgrounds,age,disabilitiesandgender
7 2 5
PC11. Communicateprocedurerelatedinformationtoclientsbasedonthesector’scodeofpracticesandorganisation’sprocedures/guidelines
7 2 5
PC12. Communicaterolerelatedinformationtostakeholdersinapolitemannerandresolvequeries,ifany
7 2 5
PC13. Assistandguideclients
toservicesorproductsbasedontheirneeds
4 1 3
PC14. Reportandrecordinstancesofaggressive/unrulybehaviorandseekassistance
4 1 3
PC15. Usecommunicationequipment(phone,emailetc)asmandatedbyyourorganization
4 1 3
PC16. Carryoutroutinedocumentationlegiblyandaccuratelyinthedesiredformat
6 2 4
PC17. Fileroutinereportsandfeedback 4 1 3
PC18. Maintainconfidentiality
ofinformation,asrequired,intherole
4 1 3
Total 100 29 71