Καταγραφή Διαδικασιών και

Διαχείριση του Συστήματος Διαχειριστικής Επάρκειας του Οργανισμού

Γιάννης Χαραλάμπους,

ITMC S.A.

ΣΥΜΒΟΥΛΟΙ ΕΠΙΧΕΙΡΗΣΕΩΝ

Στόχος της εταιρείας είναι ο μετασχηματισμός των εταιρικών Πελατών της σε

δυναμικούς, αποτελεσματικούς και πρωτοπόρους επιχειρηματικούς Εταίρους

στο σύγχρονο ανταγωνιστικό περιβάλλον

Expectations, more than Exceeded

Innovation ,Technology and Management Consultants

Quality Management &

Portfolio & Program Management

Let strategy drive your quality

Expectations more than Exceeded

QPR Quality Management Concept

QPR

Strategy and Business

Management view

Architecture Design and

Analysis view

Portfolio/ Program

Management and Strategy

Execution view

Quality Management

view

Expectations more than Exceeded

When quality meets strategy

Business executives

• Strategic objectives and measuring requirements for quality

• Prioritization of initiatives for competitive advantage

Strategy drives

change in

operations to help

achieving

business results

Quality management• Supports strategy execution

through quality initiatives

• Realizes business outcomes through processes

• Implements preventive action planning via risk identification and mitigation

New ISO 9001:2015 highlights

the importance of aligning

Quality Management policy

and objectives with the

strategy of the organization.

Expectations more than Exceeded

Combine strategy and quality execution

Take advantage of synergy

Take big leaps with strategic change initiatives

Complement by securing operational quality

Strategy Execution

Plan and deploy programs

Quality Execution

Improve day-to-day operations

Strategy + quality execution

Combine the two for best resultsTime

Ch

an

ge

Γιάννης Χαραλάμπους,

ITMC S.A.

ΣΥΜΒΟΥΛΟΙ ΕΠΙΧΕΙΡΗΣΕΩΝ

Στόχος της εταιρείας είναι ο μετασχηματισμός των εταιρικών Πελατών της σε

δυναμικούς, αποτελεσματικούς και πρωτοπόρους επιχειρηματικούς Εταίρους

στο σύγχρονο ανταγωνιστικό περιβάλλον

Expectations, more than Exceeded

Innovation ,Technology and Management Consultants

QPR for ISO 9001:2015

Quality Management Solution

Expectations more than Exceeded

Benefits of QPR ISO 9001:2015 QMS solution

EFFICIENT

COMMUNICATION AND

COLLABORATION

WITH VIEWPOINTS

AND AUTOMATED

DOCUMENT CREATION

DOCUMENTED

INFORMATION EASILY

AVAILABLE FOR

IMPLEMENTATION,

USE AND AUDITING

SUPPORT FOR

QUALITY

MONITORING AND

REPORTING AND

RISK MANAGEMENT

QUALITY

MANAGEMENT

CLEARLY LINKED TO

STRATEGY

QPR Quality Management Solution enables you to achieve

ISO9001:2015 requirements

Expectations more than Exceeded

QPR Support for ISO 9001:2015

Visualize and analyzeprocesses, manage risks

Communicate and collaborate to engage people

Ensure that quality initiatives alignwith strategy and context of

organization

Gather improvement ideas and non-conformances

Measure quality and create quality dashboards to

provide a quick overview

Follow up on gathered improvement ideas and non-conformances until

they are closed

Create automated quality documentation and use ISO9001 audit view in

audit reviews

DO

PLAN

CHECK

ACT

Expectations more than Exceeded

QPR Quality Management Solution

QMS PDCA -CYCLESTRATEGY - QUALITY

ALIGNMENTDASHBOARDS & KPIs

ISO9001 AUDITING

VIEW

RISK MANAGEMENTINITIATIVE / EHS

MANAGEMENT

QUALITY

DOCUMENTATION

INSTRUCTIONS AND PROCEDURES

Expectations more than Exceeded

QPR Quality Management Solution Views

QPR Quality Management Solution provides different views to the content

Expectations more than Exceeded

Strategy, Architecture and Operational Development view

Operational Development view provides an option to extend QMS content to Strategy driven Enterprise Architecture.

Information and data models for describing essential business entities like master data and transactions

ICT applications and solutions to support business process execution and information needs

Technology platforms providing infrastructure services for applications and solutions

Expectations more than Exceeded

QMS planning view

Aids you through the ISO9001:2015 Plan-Do-Check-Act cycle and helps in QMS planning and adjustments

Provides clear structure for the content that is needed to fulfil ISO9001:2015 requirements

Target audience: Quality Managers and specialists

Expectations more than Exceeded

Plan

QPR support

Visualize the quality policy and quality objectives and link those to strategy of the organization.

Understand interrelated processes as a system via process integration modeling and end to end process visualization.

Utilize plan-do-check-act cycle view in planning of QMS

Plan actions to address risks and opportunities and link risks and risk measures to processes

DO

PLAN

CHECK

ACT• Ensure that quality initiatives align with

strategy and context of organization• Build quality as ingredient into

your culture and processes

Expectations more than Exceeded

Do

QPR support

Manage daily operations with QPR’s Quality Management System

Ensure smooth operations throughout the organization by publishing business processes, common policies, procedures and work instructions

Collaborate for continuous improvement through webforms for improvement ideas, non-conformances, incident reports etc.

DO

PLAN

CHECK

ACT

• Drive quality with strategy• Deploy strategic changes to QMS• QMS supports ongoing operations• Collaboration for continuous

improvement

Expectations more than Exceeded

Check

QPR support

Monitor execution with accurate and consistent data on objectives, KPIs, initiatives and risks

Easy access to data with timely reporting and monitoring

Effective performance management through automated data input and alarm mechanisms

Collaborate through comments and action plans to manage and steer performance

DO

PLAN

CHECK

ACT

• Follow up KPIs, initiatives, risks and quality related objectives

• Ensure that quality meets strategic objectives and initiatives

Management dashboards

Risk management dashboard

Easy access to data

Expectations more than Exceeded

Act

QPR support

Analyze long-term performance and environmental trends

Readjust plans based on the observed quality and collected improvement ideas

Agility in identifying, planning and communicating changes

DO

PLAN

CHECK

ACT

• Readjust plans based on the observed quality and improvement ideas

Expectations more than Exceeded

QMS End User view

Visual QMS navigation targeted for end users

Ensures smooth operations by publishing business processes, common policies, procedures, KPIs and work instructions in one place.

Enables collaboration for improvement ideas, non-conformances, incident reports etc.

Target audience: All employees

Expectations more than Exceeded

ISO9001:2015 Auditing view

QMS content structured according to ISO9001:2015

Enabling smooth internal and external audit reviews

Possibility to generate Quality Manual and other quality documentation (e.g. attachments to offers) automatically from QMS content if needed

Target audience: Quality Managers and specialists

Expectations more than Exceeded

Quality manual

Expectations more than Exceeded

Linking business guidelines and quality KPIs

Quality KPI Process guidelines

Expectations more than Exceeded

Linking risks and creating risk measures

Expectations more than Exceeded

Risk management dashboard

Expectations more than Exceeded

Communicate & collaborate

Webform to add comment/action

plan