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QUALITY AND BUSINESS MANAGEMENT SYSTEM

FLOWDOWN OF REQUIREMENTS TO SUPPLIERS

This document and all the information contained within it is proprietary to AMSAFE and is supplied in confidence. This document must not be used for any purpose other than that for which it is supplied and its contents must not be reproduced other than within AMSAFE, and must not be modified, adapted, published, translated or disclosed to any third party, in whole or in part, without the prior written permission of the party concerned via AMSAFE.

AMSAFE, The Court, Bridport, Dorset, DT6 3QU

Tel: +44 (0) 1308 456666

Fax: +44 (0) 1308 456605

www.amsafebridport.com

A division of AmSafe Bridport Lt. Registered in England No 140449

http://www.amsafebridport.com/

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PREFACE

This document has been put together to give guidance to AmSafe Bridport’s suppliers and to outline our preferred expectations. It is anticipated that all suppliers will be able to comply with the document and in the event of any areas of concern; a mutual agreement can be agreed with AmSafe Bridport Quality Department.

The document details areas which many suppliers already comply with, but also provides guidance for those who do not currently have Quality Management System approvals. Included within are preferred templates for use by Suppliers into AmSafe Bridport e.g. FAI reporting template.

Many of the areas in the document will be easily complied with under your current systems and support will be available from AmSafe Bridport for those suppliers who either request it or that AmSafe Bridport recognise as needing support.

The document is designed, through mutual support between the supplier and AmSafe Bridport, to provide guidance in order that a successful supplier/purchaser relationship is achieved to the highest Quality standard.

Any queries regarding the document in terms of Quality can be directed to the AmSafe Quality Manager, [email protected]

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Document Approval Status Delete or amend key personnel as applicable for document approval

Document Author Joanna Kotula

Document Approver Lee Puttock

Date of Issue 02 May 2017

File Reference QA-03.06 AMSAFE Flow-down of Requirements to Suppliers

Document Change Details

Document Issue Date Reason / Description of Change

01 15 May2013 Issue to Suppliers

02 01 August 2013

Preface Included Page 2, Dispatch checklist Pg 18,19 updated.2.16 (4) amended Page 10 and 2.12 (1) amended Page 9,Acceptance Slip Issue number updated

03 22 August 2013

Para 2.1 sub-tier supplier notification

04 12 October 2015

Removal of FAI form and replaced with reference to AS9102. Appendices updated.

05 03 October 2016

NOE inclusion, Boeing suppliers’ requirements, rework controls. Key Characteristics control.

06 25 April 2017 Section 3 Removal of Supplier Acceptance Returns Slip

Section 2.23 Supplier Dispatch Checklist deleted

07 02 May 2017 Change of date format throughout the document,

Section 2.19 Change of opening times

Shading denotes changes

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Contents

1. INTRODUCTION .................................................................................................................. 5

2. GENERAL ............................................................................................................................ 6 2.1 QUALITY SYSTEM .................................................................................................... 6 2.2 EVALUATION ............................................................................................................. 7 2.3 DELEGATED RESPONSIBILITIES ........................................................................... 7 2.4 ACCESS ..................................................................................................................... 7 2.5 SUB CONTRACTING / SUPPLIER CONTROL ......................................................... 8 2.6 SPECIAL PROCESSES ............................................................................................. 8 2.7 MATERIAL SEGREGATION ...................................................................................... 8 2.8 TRACEABILITY .......................................................................................................... 8 2.9 PREVENTION OF COUNTERFEIT PARTS .............................................................. 9 2.10 TOOLING, GAUGING & MEASURING EQUIPMENT CONTROL ............................ 9 2.11 DESIGN ...................................................................................................................... 9 2.12 NON-CONFORMING PRODUCT .............................................................................. 9 2.13 PRODUCTION PERMIT AND CONCESSION APPLICATION ............................... 10 2.14 REJECTION AND RESUBMISSION........................................................................ 10 2.15 QUALITY PLANS ..................................................................................................... 11 2.16 CHANGE MANAGEMENT & FIRST ARTICLE INSPECTION ................................. 11 2.17 CERTIFICATION RELEASE REQUIREMENTS FOR MANUFACTURED ITEMS .. 12 2.18 CERTIFICATION & RELEASE REQUIREMENTS FOR STOCKISTS (DISTRIBUTORS) .............................................................................................................. 12 2.19 DELIVERY ................................................................................................................ 13 2.20 RECORD RETENTION ............................................................................................ 13 2.21 BOEING SUPPLIERS ONLY ................................................................................... 13 2.22 Appendix 1 – Criteria for un-approving and re-approving of Suppliers .................... 14

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1. INTRODUCTION (1) This document details the minimum Quality Management System requirements expected

by AMSAFE of its Suppliers and / or Sub-Contractors. The standards defined are mandatory and supplement the quality requirements and conditions of the AMSAFE purchase order. In the event of conflict between the requirements of this document and the requirements of the Purchase order, the purchase order requirement shall prevail unless otherwise agreed with AMSAFE Quality Manager or Purchasing Manager in writing.

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2. GENERAL (1) Where AMSAFE require a product to be manufactured to drawing, the Supplier shall not

use any Sub- tier Suppliers without the written approval from AMSAFE.

Where drawings make reference to parts, which are commercially available AMSAFE, will not require Sub-tier written approval.

(2) All necessary information is to be provided to any Sub-tier supplier. It is the supplier`s responsibility to ensure such information is understood and implemented by Sub-tier Supplier prior to commencing any work.

(3) It is a policy of AMSAFE to co-operate fully with a restricted number of key suppliers. Approved supplier status will be awarded to suppliers complying with these requirements for the scope of their products or services.

(4) Suppliers are monitored closely, and measures are established, in order to achieve the highest level of performance. This document details those requirements.

(5) Non-conformances will adversely affect Vendor Performance Ratings. Suppliers shall apply this document in full and avoid submitting non-conformances where possible.

(6) Any deviations to these requirements must be submitted to AMSAFE for assessment/approval.

(7) It is essential that suppliers fully comply with Purchase Order conditions with particular emphasis on quality requirements concerning AS9100 source Traceability and Certificate of Conformances. Appendix 2 details a checklist for the supplier to reference prior to dispatch of items.

2.1 QUALITY SYSTEM (1) The Supplier will provide and maintain an effective Quality Management /Inspection

system that is compliant with this document.

(2) AMSAFE recognises national and international standards for Quality Management as meeting requirements for Approved Supplier Status. AmSafe requirements is that the supplier maintains a Quality Management System to the standards as follows:

Manufacturers AS/EN 9100

Maintenance and Repair AS/EN 9110

Distributers AS/EN 9120

Suppliers who are certified to IS9001:2008 or 2015 will be subject to higher levels of surveillance activity.

(3) The additional requirements identified in this document are essential except where wavered for Preferred Supplier Status.

(4) The Supplier Quality Representative should be directly responsible to a senior executive of the company.

(5) The Supplier shall carry out Inspection of all products and services before submitting them to AMSAFE and will certify that all such products and services conform to the full requirements of the specification/purchase order.

(6) Where contractually agreed, Process Control must be established for features on the specifications where Key Characteristics are identified. The relevant data must be compliant with AS9103 – Quality Management Systems, Variation Management of Key Characteristics.

(7) Documentation and records necessary to demonstrate compliance with the requirements of the purchase order will be maintained and made available for auditing by AMSAFE representatives upon request at all reasonable times.

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(8) All documentation must remain legible and readily identifiable for the life of the contract; the use of correction fluid on all forms of documents/records must be avoided.

(9) The Supplier Quality Representative must have access to all purchase order requirements, drawings, specifications and other related documentation necessary to fulfil their duties.

2.2 EVALUATION (1) AMSAFE approved suppliers will be continuously monitored to assess their on-going

suitability by measurement of quality, cost and delivery performance and surveillance audits.

Suppliers are required to achieve a Defective Parts of 98% calculated by line items.

(2) Should a Suppliers performance fall below an acceptable standard, the Supplier will be notified in writing and the following steps will be undertaken by AMSAFE:

(a) The supplier will be subject of a review with a view to improving performance.

(b) Approval may be suspended or withdrawn if performance is not improved within an agreed time-scale. – See Appendix 1

(3) Notwithstanding the above, the Supplier Is responsible for ensuring the conditions of approval granted by AMSAFE continue to be satisfied and to inform AMSAFE Quality Manager in writing of any change.

2.3 DELEGATED RESPONSIBILITIES (1) Through the process of approving a Supplier, AMSAFE may delegate specific responsibilities

to defined personnel at the Suppliers.

(2) These delegations are personal and may not be transferred to any other persons without the prior approval of AMSAFE Quality Assurance.

(3) Requests for additional delegations may be submitted to AMSAFE Quality Assurance.

(4) AMSAFE may also wish to verify at source, but this does not negate the responsibility of the supplier.

2.4 ACCESS (1) The Supplier will permit reasonable access to their company premises for AMSAFE Quality,

Purchasing and Customer representatives and also allow access to regulatory authorities If necessary to :

(a) Discuss the terms and conditions of the Purchase Order with the Quality representative,

(b) Conduct periodic audits/assessments of the approved quality system and supporting facilities,

(c) Source Inspections and delegated responsibility assessments including processes and tooling.

(d) Agree corrective action plans following a reported non-conformance.

(2) Records, Specifications and other related documents must be made available to support these activities.

(3) The Supplier will also permit reasonable access to customers of AMSAFE if deemed necessary.

(4) The performance of these duties do not relieve the Supplier of his contractual quality obligations and responsibilities

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2.5 SUB CONTRACTING / SUPPLIER CONTROL (1) The Supplier will not change in part, or as a whole, any product, process, location or service

without the written approval of the AMSAFE Quality Manager or their delegated authority.

(2) AMSAFE reserve the right to evaluate and audit any 2nd line sub-contractor / supplier. Any such action will not relieve the Supplier of his responsibility to ensure the quality of any product / service obtained.

(3) All relevant AMSAFE quality requirements must be flowed down to lower tier suppliers.

(4) The Supplier will maintain records of all "on receipt" inspections and Approval Certificates covering materials and supplies.

2.6 SPECIAL PROCESSES (1) All special processes completed in support of AmSafe purchase orders must be performed

by organisations holding where applicable Nadcap approvals. Any deviations to this requirement must be referred to the AmSafe Quality Manager prior to commencement of work. Special processes include:

(a) Non-destructive Testing (NDT)

(b) Heat Treatment (HT)

(c) Coatings including painting (CT)

(d) Chemical Processing (CP)

(e) Welding (WLD)

(f) Non-Conventional Machining and Surface Enhancement (NMSE)

(g) Surface Enhancement, e.g. shot peening (SE)

(h) Composites (COMP)

2.7 MATERIAL SEGREGATION (1) The Supplier will provide secure facilities, preferably a bonded area, to ensure that material

is not used until inspected or otherwise verified as conforming to specification. A clear distinction is required between material in quarantine and material accepted for use and waiting issue.

(2) Materials will be controlled in such a manner to prevent loss of batch traceability and incorrect issue throughout the supply chain.

(3) Where material is procured or made specifically for AMSAFE orders, necessary steps shall be taken to ensure that the designated material and only that material is used on the order.

(4) Materials will be stored and protected in such a manner to prevent damage and deterioration or loss of identification and traceability at all times.

2.8 TRACEABILITY (1) All raw material obtained by the Supplier to meet an order, and all parts incorporated into

assemblies which are subsequently supplied to AMSAFE must be traceable to the manufacturing source and identifiable to the manufactured item.

(2) Traceability must be maintained through all stages of the Suppliers manufacturing process, including the maintenance of inspection and test records. These records must include use of a Concession, Production permit, Rework or action required by a supplier Non Conformance Report (NCR).

(3) For any given AMSAFE product, the supplier must maintain the ability to retrieve a sequential record of its production, including manufacture, assembly, Inspection and test.

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(4) In the event of certain processes being further sub-contracted; traceability to the 2nd stage control, inspection and / or test records must be maintained.

2.9 PREVENTION OF COUNTERFEIT PARTS (1) All AmSafe suppliers shall implement a process (as required) for the prevention of

counterfeit parts. Industry Standards for guidance are as follows:

AS6174 Counterfeit Materiel; Assuring Acquisition of Authentic and Conforming Materiel

AS5553 Counterfeit Electrical, Electronic, and Electromechanical (EEE) Parts; Avoidance, Detection, Mitigation, and Disposition

2.10 TOOLING, GAUGING & MEASURING EQUIPMENT CONTROL (1) All AMSAFE supplied tooling becomes the responsibility of the supplier whilst in their

possession.

(2) The equipment must be maintained in a reasonable condition and subjected to an appropriate calibration process where applicable.

(3) All AMSAFE tooling must be Identified and maintained in good working order and promptly returned when requested by AMSAFE.

(4) All gauging and measuring equipment shall be identified by a unique serial number and a record maintained of the initial and subsequent dimensional and operational inspection examination of such equipment.

(5) All equipment shall be subject to an Initial calibration check against a National Standard and subsequent checks will be carried out on each item of equipment, the frequency of which shall be based on objective evidence of stability and continuing accuracy.

(6) Records will be compiled for each item, stating the date and result of each check.

(7) The Supplier shall arrange for measuring equipment which is the personal property of their employees and used on products supplied to AMSAFE to be identified and controlled In accordance with these requirements.

(8) Where the calibration status of equipment is not clear, it shall not be used until the calibration has been verified.

(9) The Supplier must ensure that environmental conditions are Suitable for all calibrations, inspections, measurements and tests being carried out.

2.11 DESIGN (1) Design activities shall be in accordance with procedures developed to ensure control and

verification of the design and product meets the requirements of the specification and / or Purchase Order.

(2) This requirement applies to all design tasks and products including hardware, software and tooling.

(3) Design changes to AMSAFE products are not allowed unless assessment and approval in writing by AMSAFE has been completed.

2.12 NON-CONFORMING PRODUCT (1) The Supplier shall have a system for the control of non-conforming items which must

include Provision for:

(a) Identification of non-conforming material or parts,

(b) Segregation of such material or parts from acceptable items,

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(c) Documentation defining the nature of the defect and what remedial / corrective action has been authorised and undertaken. The document must clearly state the defective parts by number and serial / batch number and give a target date for the completion of actions.

(d) Periodic review of product non-conformity,

(e) Evidence to demonstrate that appropriate action has been taken to prevent recurrence

(f) Notification of escapement (NOE) process:

Supplier shall provide written notification to AMSAFE when a non-conformance is determined to exist, or is suspected to exist, on product already delivered to AMSAFE. Written notification shall include:

A - Affected process (es) or product number(s) and name(s)

B - Description of the nonconforming condition and the affected engineering requirement (i.e, what it is and what it should be)

C - Quantities, dates, purchase orders and destinations of delivered shipments

D - Suspect/affected serial number(s) or date codes, and airplane line units when applicable.

Notification must occur within three (3) business days of knowing all the above information. However, if the condition is possible safety of flight, submit all available information immediately.

If the nonconforming condition has been previously identified by AMSAFE using a non-conformance record and a corrective action has been requested, the seller shall notify the AMSAFE investigator identified on the notification that additional parts are affected (same part number(s)/same condition). Note: additional part numbers or new nonconforming conditions are in scope for the NOE process.

2.13 PRODUCTION PERMIT AND CONCESSION APPLICATION (1) It is the policy of AMSAFE to restrict non-conforming parts and hence discourage the

Submission of Production Permits and Concession Applications for non-conforming materials. Such submissions may be rejected and any accepted will have an adverse effect on Vendor Rating.

(2) Where necessary, requests for permission to deviate from the purchase order, drawing or specification requirements in advance of manufacture (Production Permit) and requests to use or release items Which do not conform to order, drawing or specification (Concession) are to be made in writing, and authority given by the AMSAFE Quality Manager prior to manufacture or delivery.

(3) The Concession Number must be quoted on the release documentation, and the part identified, Failure to observe these requirements will result in rejection.

2.14 REJECTION AND RESUBMISSION (1) Products that do not conform to the requirements of the AMSAFE purchase order, or of

this document, are liable for rejection. The Supplier will be notified by the means of a formal Returns Note and Non Conformance Report (NCR) and payment will be delayed.

(2) The Supplier will investigate the cause of non-conformance and instigate corrective action to prevent a recurrence.

(3) Non-conforming products will be reworked or replaced at Suppliers liability (unless otherwise agreed), re-certified and resubmitted.

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(4) When returning materials previously rejected by AMSAFE, the Supplier will:

(a) Quote the relevant AMSAFE Reject Note / NCR number on the release documentation

(b) Complete and return a copy of the NCR indicating the cause of non-conformance and the corrective action that has been taken.

(c) Parts returned to the supplier for rework/repair will be accompanied by proof of supplier's inspection acceptance when resubmitted to AMSAFE.

When no fault is found by the supplier for non-conforming product(s), the order will be accompanied by proof of supplier's test data and inspection acceptance. Resubmitted parts will also be accompanied by a copy of or reference to the applicable AMSAFE non-conformance document(s).

(5) The NCR must be completed within 30 days of receipt. Failure to do so may result in the Supplier being suspended from the AMSAFE Approved Suppliers List – See Appendix 1

(6) Non-conforming products retained by AMSAFE because of manufacturing constraints will be notified to the Supplier via the NCR system.

(7) Any defects found to have originated within AMSAFE should be recorded on the NCR.

(8) Any repair or salvage action proposed, not covered by the manufacturing drawing proposed, must be approved by AMSAFE prior to resubmission.

2.15 QUALITY PLANS (1) Where AMSAFE is contractually required to prepare and issue a Quality Plan for the

product, the Supplier shall supply such information on the quality systems and procedures operating throughout his company, as requested. Confidentiality of commercial processes is however recognised by AMSAFE

(2) Where a Quality Plan document is required from the Supplier, this will be requested in writing and the document must be submitted for approval by AMSAFE Quality Assurance within the time period agreed and prior to any commencement of work.

2.16 CHANGE MANAGEMENT & FIRST ARTICLE INSPECTION (1) The supplier shall notify AMSAFE for approval of ALL changes to manufacturing processes

and changes of raw material source prior to implementation. In the event of component obsolescence the supplier is requested to offer AMSAFE a “last time buy” notification to ensure adequate materials are made available during the transition to an alternative source.

(2) Suppliers are requested to carry out First Article Inspections, and supply the data using the AS9102 Standard FAI Forms (latest released version) when requested via the Purchase Order, In the following circumstances:

(a) Initial First Article Submission (Including drawing Issue changes),

(b) Change in manufacturing source or location, which Includes change in suppliers and suppliers moving product between sites within their organisation,

(c) Change in manufacturing method, including changes to manufacturing processes, production equipment, tools and programmes,

(d) Changes to the material specified on the engineering drawing, including alternative and replacement materials,

(e) Change to the design of proprietary equipment,

(f) Corrective action for a part which has been rejected more than one time,

(g) A lapse in production for 2 years,

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2.17 CERTIFICATION RELEASE REQUIREMENTS FOR MANUFACTURED ITEMS

(1) Ensure all release documentation including Certificate of Conformity are supplied prior to or with delivery of the goods, duly signed by an authorised signatory. Failure to do so will affect vendor rating performance and may delay payment.

(2) The Release Note / Certificate of Conformity must carry the following information:

(a) Unique Document Identity (through which traceability to original materials, manufacturing sources and records can be achieved)

(b) Document Issued date

(c) AMSAFE Order No and Line Item Numbers

(d) Description of Product / Service supplied

(e) Part No. and / or Drawing No., and Issue

(f) Quantity Supplied

(g) Batch No / Serial No

(h) Material Specification and Batch Identity

(i) Inspection Report/ Concession/ Permit/ Reject Note Number (if applicable)

(j) Signed certified statement of conformance by approved personnel with a declaration statement stating,

(i) "THE PRODUCTS HAVE BEEN MANUFACTURED, INSPECTED AND TESTED AND CONFORM IN ALL RESPECTS WITH THE PURCHASE ORDER REQUIREMENTS"

(k) Any applicable supporting documents. (Appendix 2 details the checklist to follow prior to dispatch of goods).

2.18 CERTIFICATION & RELEASE REQUIREMENTS FOR STOCKISTS (DISTRIBUTORS)

(1) Only purchase products from other approved stockists or approved suppliers where full traceability can be demonstrated back to the original manufacturer.

(2) Ensure the product is checked against the specifications on receipt and records are kept.

(3) Ensure alternative products are NOT delivered without prior written approval from the AMSAFE Quality/Purchasing manager.

(4) Ensure the supplier`s C of C Is attached or the supplier's C of C number is endorsed on the stockist C of C.

(5) Ensure all supplies and services are accompanied by a Release Note / Certificate of Conformity at time of delivery or beforehand, duly signed by an authorised signatory.

(6) The Release Note / Certificate of Conformity must carry the following information:

(a) Unique Document Identity (through which traceability to original materials, manufacturing sources and records can be achieved)

(b) Document Issued date,

(c) AMSAFE Order and Line Item Numbers,

(d) Description of Product / Service supplied,

(e) Part No. and / or Drawing No., and Issue,

(f) Quantity Supplied,

(g) Batch No / Serial No or Lot No.

(h) Reject Note number (for replacements If applicable)

(i) Signed certified statement of conformance with a declaration statement stating

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(i) "THE PRODUCTS HAVE BEEN INSPECTED, TESTED AND CONFORM IN ALL RESPECTS WITH THE PURCHASE ORDER REQUIREMENTS"

(j) Any applicable supporting documents

2.19 DELIVERY (1) The Supplier will ensure that all parts are delivered correctly identified, as required by the

drawing and the Purchase Order.

(2) Deliveries shall be correctly packaged to prevent damage, deterioration, corrosion and other risks during transportation.

(3) Certification and documentation requirements of the AMSAFE order accompany each delivery as appropriate.

(4) Failure to meet these requirements may result in a Reject Note and subsequently a supplier Non Conformance Report being raised to prevent a recurrence. Reject Notes will adversely affect the Vendor Performance Rating and will delay payment.

(5) The due date stipulated on the AMSAFE Purchase Order is the date for latest receipt at the AMSAFE facility. Early deliveries up to 5 days prior are acceptable.

AMSAFE opening times vary depending on location and are specified in the applicable Terms and Conditions of Purchase.

2.20 RECORD RETENTION (1) The Supplier will retain all manufacturing and quality records associated with AMSAFE

orders for a minimum of 10 years after completion of the order (or at such time that the company ceases to trade, ALL records MUST be passed to AMSAFE).

(2) No records will be disposed of without written authority from AMSAFE Quality Assurance.

Instructions for disposal may provide for all records to be returned to AMSAFE for archiving with written agreement, in which case the records are to be collated together and fully Identifiable to the appropriate AMSAFE Purchase Order.

2.21 BOEING SUPPLIERS ONLY (1) To satisfy one of our key customers, ours suppliers must be compliant and flow down all

Boeing’s requirements listed below. Please contact the purchasing department to obtain those documents.

(2) List:

o X31764 - QUALITY PURCHASING DATA REQUIREMENTS (BCA)

o D33200 - Boeing Suppliers' Tooling Document

o X35781 - Supplier Initiated Work Transfer Notification

o X36219 - Supplier Initiated Work Transfer Questionnaire

o D1-4426-Boeing Approved Process Sources

o D6-85622 - “Foreign Object Debris/Foreign Object Damage (FOD) Prevention Requirements for Boeing Suppliers.”

o D6-85748 - Aerospace Operator Self-Verification Programs Equivalent to AS9162 "Aerospace Operator Self Verification Programs"

AMSAFE requires that the provisions/requirements set forth above be included in sellers direct supply contracts as well as the obligation that they be flowed to the sub-tier supply chain. For purposes of this note, supply chain means seller's direct network of suppliers providing material, equipment, information, and services integrated into products and services.

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2.22 Appendix 1 – Criteria for un-approving and re-approving of Suppliers

Criteria for the un-approval of suppliers

Criteria for the re-approval of suppliers

Failure to respond to supplier re-approval questionnaire within thirty

(30) days

Supplier re-approval questionnaire completed in accordance with QA

requirements

Failure to respond to an NCR document within 30 days

NCR responded to in accordance with QA requirements

A repetition of a product quality issue Quality issue resolution

Unacceptable external audit results Closure of external NCN’s in accordance with QA requirements

Failure to meet on-time delivery targets of 98% within six (6) months of

notification

Creation of an action plan for the achievement of on-time delivery

targets

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