quality assurance and improvement program (qaip)

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QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP) ADB’s Office of the Auditor General (OAG) 7 June 2018

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Page 1: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

ADB’s Office of the Auditor General (OAG)

7 June 2018

Page 2: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

TOPICS OF DISCUSSION

OAG’s Quality Assurance and Improvement Program (QAIP) Framework

Role and Set-up of the Quality Assurance Group

Internal Assessment

External Assessment

Key Learnings and Challenges

Page 3: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

TERMS

OAG - Office of the Auditor General

QAG - OAG’s Quality Assurance Group

QAIP - Quality Assurance and Improvement Program

The Board - Audit Committee of the Board

IIA - Institute of Internal Auditors

Page 4: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

OAG’s Quality Assurance and Improvement

Program Framework

Page 5: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

ROLES AND SET-UP OF INTERNAL AUDIT QUALITY

Page 6: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

OAG’s Quality Assurance and Improvement Program

Internal Assessment

Ongoing Monitoring

Periodic Reviews

Self-assessment

Assessment by other staff within organization

External Assessment

Full External Assessment

Self-Assessment with Independent

Validation

Page 7: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

OAG’s Quality Assurance and Improvement Program

Internal Assessment

Ongoing Monitoring

Periodic Reviews

Self-assessment

Assessment by other staff within organization

External Assessment

Full External Assessment

Self-Assessment with Independent

Validation

Page 8: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

INTERNAL ASSESSMENT: ONGOING MONITORING

Page 9: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

OAG’s Quality Assurance and Improvement Program

Internal Assessment

Ongoing Monitoring

Periodic Reviews

Self-assessment

Assessment by other staff within organization

External Assessment

Full External Assessment

Self-Assessment with Independent

Validation

Page 10: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Annual Self-assessment REVIEW TOOL

TOOLS: • Planning Guides• Program Guides

INTERNAL ASSESSMENT: PERIODIC REVIEWS

Page 11: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

INTERNAL ASSESSMENT: PERIODIC REVIEWS

Annual Self-assessment Scope

Page 12: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

OAG’s Quality Assurance and Improvement Program

Internal Assessment

Ongoing Monitoring

Periodic Reviews

Self-assessment

Assessment by other staff within organization

External Assessment

Full External Assessment

Self-Assessment with Independent

Validation

Page 13: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

EXTERNAL ASSESSMENT: FULL EXTERNAL ASSESSMENT

Page 14: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Standards and Code of Ethics

OAG’s IA Activity

ADB management’s expectations

EXTERNAL ASSESSMENT: FULL EXTERNAL ASSESSMENT

Page 15: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

EXTERNAL ASSESSMENT: FULL EXTERNAL ASSESSMENT

Page 16: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

DISCLOSURE OF CONFORMANCE

Page 17: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

CHALLENGES IN IMPLEMENTING QAIP

Maintaining the correct balance

Difficulty to: (i) audit and (ii) report the results to Internal Auditors

Value-adding recommendations

Page 18: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

KEY LEARNINGS

Internal Audit quality is Internal Auditor’s responsibility

Professional and Organization credibility

Commitment to excellence

Page 19: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Why are We Successful?

Page 20: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Katrina [email protected]

Visit the http://na.theiia.org/ for more information

Page 21: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Time for Questions

Page 22: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

IIA STANDARDS ON QAIP

Standard 1300 – The chief audit executive must developand maintain a QAIP

Standard 1310 – The QAIP must include both internal andexternal assessments.

• 1311 – Internal Assessments• 1312 – External Assessments

Standard 1320 – Communication of QAIP results• 1321 – Proper use of a conformance statement• 1322 – Disclosure of nonconformance

Page 23: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

REVIEW OF CLOSED RECOMMENDATIONS

Key items:

Reasonable justification

Concrete action taken and implementation date

Supporting documents

Page 24: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Performance Indicators Output TargetsAudit and Advisory ServicesNew Audits

Carryover Audit

End of Fieldwork to Issuance of Final Audit Report

Audit Recommendations Implemented

Audit Recommendations Implemented

Timeliness of Implementing Audit Recommendations

80%

100%

2 months

60%

60%

60% High within 12 months

60% Medium within 24 months

Page 25: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Performance Indicators Output TargetsAudit and Advisory ServicesClient Feedback on Completed Audits and Advisories

Biannual report (30 June and 31 December)

Professional Capacity and DevelopmentRatio of Actual Audit Staff to ADB Staff

Audit Staff with Professional Designation

Audit Time Spent on Continuing Professional Education

70% satisfaction

Circulated to management within 2 months of 30 June and

31 December

1:100

90%

5%

Page 26: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Time Recording

Page 27: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Time RecordingCategory Time Entry Field Primary Field

Project Audits Advisory Services

Planning Fieldwork Reporting

Follow-up of recommendations ReportingNon-working events Leave Annual Leave

Sick Leave (includes FamilyLeave)

Holiday Occasional Absence Administrative Leave Maternity Leave Mission – rest day Discretionary Time-off

Admin Technical Training Non-technical Training Continuous Improvement

(Working Groups, MDB/IFIsbenchmarking)

OAG events TeamMate Administration Office Administration (e.g., Staff

meeting, SWR Activities, PDP/LDPrelated activities)

Not Applicable

Page 28: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Annual Benchmarking Exercise

Page 29: QUALITY ASSURANCE AND IMPROVEMENT PROGRAM (QAIP)

Annual Benchmarking Exercise

Audit Committee

Multilateral Financial Institution

Internal Audit Information

Chief Audit Executive