quality assurance procedures manual - super rock 2011

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Super Rock Drills Safety, Health, Environment and Quality Assurance (SHEQ) QUALITY PROCEDURES MANUAL Manufacturers of earth boring machines and equipment Vervaardigers van grond-boormasjiene en toerusting

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Page 1: Quality Assurance Procedures Manual - Super Rock 2011

Super Rock DrillsSafety, Health, Environment and Quality Assurance (SHEQ)

QUALITY PROCEDURES MANUAL

First Issue – Rev 1 (May 2011)

Manufacturers of earth boring machines and equipmentVervaardigers van grond-boormasjiene en toerusting

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OUR QUALITY POLICY

Super Rock Drills is committed to delivering the highest standard of design, manufacture and supply of our products to the water-well, mining, exploration, piling and post holes industries. Focusing on quality, safety and service, we are committed to business excellence as encapsulated by the following principles:

SERVICE STANDARDS

We shall deliver products and services that meet or exceed the requirements set by our customers and the relevant regulatory authorities. We shall comply with all the established procedures, quality standards and regulations.

COMMITMENT TO QUALITY

We are accountable for the quality of our work and will perform to the best of our capabilities at all times.

COMMUNICATION

We communicate our Quality Policy with our customers, employees, agents and other stakeholders and solicit their input to enable us to meet their expectation. We actively promote this policy across all levels of our employees and encourage them to embrace quality as their personal commitment. We shall report errors or incidents to the relevant parties and are committed to open-reporting culture. We encourage sharing of information on quality and shall always cooperate with quality auditors.

CONTINUOUS IMPROVEMENT

We shall consistently strive to improve our quality through learning, sharing, benchmarking, innovation and participation in continuous improvement programmes. Our seal of quality shall provide the framework for driving our quality programmes to inculcate a quality culture of excellence, innovation and continuous improvement. We shall establish and maintain appropriate controls and conduct periodic reviews of our attainment of set goals.

R.A. JoosteManaging Member

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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OUR SAFETY AND HEALTH POLICY

Super Rock Drills is committed to building and maintaining a high standard of safety within our production and working environment for all of our employees, sub-contractors and clients.

We continually strive to improve these standards and policies with a daily operating trend of continuous improvement.

Our approach goes further than achieving our safety objectives with a Zero-harm philosophy.

We pro-actively foster a safe working environment and enhance the wellbeing of our employees and that of the communities within our areas of operation.

R.A. JoosteManaging Member

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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OUR ENVIRONMENT POLICY

Super Rock Drills emphasises environmental awareness in all we do.

We are keenly aware of the impact we and our operations may have on the environment and, as a result, implement programmes to minimise adverse effects. In doing so we focus on fabrication methods and materials that allow for a “greener” project fabrication process.

R.A. JoosteManaging Member

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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INTRODUCTION

Super Rock Drills (SRD) designs, manufactures and supplies earth boring equipment to the water-well, mining, exploration, piling and post hole industries, as well as specialized units for other products.

Our machines are built to customer requirements and specifications and we also offer our standard series being the models “ROCKDRILL 5000”, “ROCKDRILL 3000”, “ROCKDRILL 1000” and the “ROCKDRILL 100”.

This Quality Management System is designed to meet the requirements of the standard ISO 9001:2008. This system addresses the design, development, production and servicing of the company’s products as well as the quality procedures established.

The manual is supported by documented quality procedures established and maintained by each affected department. The quality procedures provide specifications, standard practises, test and inspection methods, and other operational and manufacturing requirements that affect the quality of SRD’s products, services and systems.

This manual is intended for internal use to guide the company’s employees through various requirements of the ISO standard that must be met and maintained in order to ensure customer satisfaction, continuous improvement and provide the necessary instructions to create an empowered work force.

This manual is used internally as a tool of control and training for Super Rock Drills staff as well as other external organization and individuals for purposes of audit. The manual is used to familiarize them with the controls that have been implemented and to assure them that the integrity of the Quality Management System is maintained and focused on customer satisfaction and continuous improvement.

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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INDEX

Section 1: SCOPE 1.1 General1.2 Application

Section 2: NORMATIVE REFERENCE

Section 3: OUR CORE GOALS AND OBJECTIVES3.1 Our purpose3.2 Our envisioned future3.3 Our Values

Section 4: GENERAL REQUIREMENTS4.1 General Requirements4.2 Documentation Requirements

4.2.1 General4.2.2 Quality Manual4.2.3 Control of Documents4.2.4 Control of Quality Records

Section 5: QUALITY ASSURED PROCEDURES 5.1 Sales Enquiries and costing5.2 Typing of Quotations (R.F.Q’s)5.3 Typing of General Correspondence5.4 Sending of Electronic Media5.5 Answering of Telephones5.6 Taking of Messages5.7 Notarizing of Orders5.8 Record Filing5.9 Record Storage and Maintenance 5.10 Retention of Quality Records5.11 Control of Documents5.12 Procurement Operations5.13 Monitoring and Measurement of Product5.14 Monitoring of Measuring Equipment5.15 Finance Operations

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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Index Continued...

5.16 Preventive Action5.17 Corrective Action5.18 Incorporated Legislation5.19 Monitoring and Recording of Measurements for the S.A.B.S.5.20 Final Inspection for the S.A.B.S5.21 Stores Operations

Section 6: 6.1 Hazard and Risk Management6.2 Occupational Hygiene and Medical Surveillance6.3 Safety, Health and Environment Risk Assessment6.4 Accident Prevention and Health and Safety Risk Control

Section 7. 7.1 Transport and Fleet Management7.2 Motor Vehicle legislative compliance

SECTION 1: SCOPE

1.1 GeneralThis manual describes the quality departmental procedures designed by SRD departmental heads and approved by SRD quality control. The procedures are structured to comply with the conditions set forth by the N.R.C.S as well the required quality outcomes as set forth by Super Rock Drills management.

1.2 ApplicationAll departments are colour-coded and the relationship between departmental processes and procedures are thus indicated in the process flow documents as appended hereto. See APPENDIX 1 ofthe Super Rock Drills Quality Manual as appended hereto.

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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SECTION 2: NORMATIVE REFERENCE

2.0 Quality Management System References

The following documents were used as reference during the preparation of the Quality Management System:

ISO9000 Quality Management Systems – Fundamentals and vocabulary ISO9001 Quality Management Systems - Requirements

Parker, North (1997) – Implementation of a quality business system in

a design and manufacturing environment

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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SECTION 3: OUR CORE GOALS, OBJECTIVES AND VALUES

3.1 Core Goals and ObjectivesWe aspire to be identified as an internationally certified quality managed Company that responds to Customer sensing challenges withincreasing speed and effectiveness.

3.2 What we ValueInnovative ProductsA Motivated WorkforceOperational ExcellenceContinued GrowthCustomer Satisfaction

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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SECTION 4: GENERAL REQUIREMENTS

4,1 General RequirementsSRD has established, documented and implemented Quality Assured Procedures (QAP’s) in accordance to the requirements of the NRCS as well as the required quality outcomes as set forth by the Super Rock Drills Management. These quality procedures are evaluated via internal audits, documentation reviews, management reviews and through daily use.

To design and implement the QAP’s SRD has:

Identified the processes needed for the Procedures and their application throughout the organization and documented them on t Process Flow Diagram at the end of this section of the Quality Manual, colour-coded inter-departmentally.

Determined the sequence and interaction of these processes, and illustrated them on the Process Flow Diagram.

Determined criteria and methods needed to ensure that the operation and control of the processes are effective, documented, maintained, and continuously operated in accordance with this manual and all other quality control processes and documents.

Evaluated and monitored outsourced processes to assure conformity to customer and regulatory requirements.

Ensured the continuing availability of resources and information necessary to achieve planned results and continual improvement of these processes.

Established systems to monitor, measure and analyze these processes, and

Established processes to identify and implement actions necessary to achieve planned results and continual improvement of these processes

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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SECTION 5. QUALITY ASSURED PROCEDURES

Operations – Sales

5.1 Sales Enquiries (R.F.Q’s)

Upon enquiry, be it via electronic media, telephonic or by physical acquisition, all enquiries are directed through to operations for purpose of preparation of quotation. Costing is determined by means of the Super Rocks Drills Price List and/or filed QTU’s. Once the quotation has beenprepared it is handed to an administrator who prepares this quotation in softCopy. The quotation is then channelled as follows:

5.1.a Hard copy printed and allocated to current SRD Quotes file, filed and

recorded alphabetically.

5.1.b Soft copy emailed to Customer (if so required) and saved on Microsoft Word under applicable Drill Rig type or company/client name.

5.1.c Hard copy faxed to Customer (if so required) and then channelled tofiling, as in 5.1.a.

5.1.d If the quotation prepared is for an existing Customer, then a copy of the quote is filed into the Clients’ file.

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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Administration

5.2 Typing of Quotations

Once a quotation is issued to the administration department from operations for typing, the administrator follows the following procedures:

5.2.a If the quotation is for a SRD Rig, then the administrator ensures that the applicable specifications template is selected and then types in the required quotation in a tabled format. The administrator ensures that the figures aretotalled up correctly, and has the quotation checked by a fellow administrator or management member before sending off the quotation. (See 5.1.b and 5.1.a)

5.2.b On any other type of quotation, the administrator ensures that the quotation is correctly laid out onto a SRD Letterhead. (See Standard Letter layout Template.) The Managing Members name is to be shown on the footer ofthe first page. The following pages are to be numbered at the header of thepage.

5.3 Typing of General Correspondence

When an administrator is requested to type correspondence of any form, they will be issued with a draft by the requesting party in the form of written draft,telephonic media, electronic media and in certain instances direct dictation.The administrator is to ensure that a spell-check is done and that the layout ofthe correspondence is to SRD standards. (See Standard Letter layout.)

5.4 Sending of Electronic Media

When sending electronic media, the administrator is to ensure that the recipient’saddress is correct and that all CC recipients are copied. A delivery failure report will be forwarded to one the electronic network desktop outlook in boxes, this is to be communicated to the administrator that originated the outgoing email, so that the email can be resent, or sent to another email address.

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5.5 Answering of Telephones

When answering the telephone, a clear, cheerful and enthusiastic tone is to used.If one is feeling down, think about or look at something that makes you happy andremember that the customer is to feel important at all times. If you are not sure, then re-direct the call or take a message.

5.6 Taking of Messages

When a message is taken, ensure that the caller’s name and contact details are taken down correctly, by confirming these details with the caller. These are tothen be recorded immediately into the relevant persons telephone book, or handeddirectly to the relevant party. The date and time is to be recorded, and it should benoted how urgent the required call back is.

5.7 Notarizing of Orders

When a suppliers invoice is received, it is allocated to the relevant administrator’sin-tray for filing. Before this invoice is filed it is to be correctly allocated, and

ticked off by checking the invoice against the original order. Should there be any variable, this should be notarized and queried with the procuring officer.

5.8 Record Filing (Control of Quality Records – See Section 4.2.4 of the Quality Manual)

All hard copy correspondence is to be filed in the relevant record retention areas as follows:

5.8.1 Quotations – Alphabetically in the current SRD Quotes file. Should theRFQ come from an existing client, then a copy of this quotation is to befiled in the client’s file.

5.8.2 General Correspondence – Alphabetically in the General file and if anexisting client, as 5.8.1 above.

5.8.3 Received orders – Alphabetically in the Received Orders file.

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5.8.4 Quotations – Alphabetically in the current Quotes To Us file, a copy ofthe suppliers quotation is to be copied and attached to our quotation in theinstance of a procured price for an outgoing quotation.

5.8.5 Suppliers Quotes To Us – Alphabetically in the current Quote To Us file.If a supplier has amended any of our prices which will cause reason to adjust theSRD Pricelist, this is to be communicated to the Operations Sales Division, so thatthe relevant amendment can be made.

5.8.6 Supplier Invoices – Alphabetically in the current Invoices file, if conducive to acurrent project, a copy of the invoice is to filed into the client’s file.

5.8.7 Test Certificates – A copy of the Test Certificate is to remain attached to the applicable invoice, a second copy into the NRCS Test Certificate File and ifconducive to a current project, a third copy into the client’s file.

5.9 Record Filing Storage and Maintenance (See Section 4.2.4 of the QualityManual)

5.9.1 All filed records are held in the allocated Strong Rooms. Current Records are held in the downstairs strong room due to proxemics, quick and easy access ensures K.P.I’s are met, as set out by management. Archived records are held in the upstairs strong room. Due to the variables in record confidentiality, these strong rooms are to be kept secure and locked. This is applicable to records in hard copy.

5.9.2 All records maintained in soft copy are to be saved alphabetically in the stored files on the applicable desk tops where the correspondence is prepared and sent from or received on. These files are to downloaded onto soft copy disks once a year for back up purposes.

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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5.10 Retention of Quality Records

Records are retained at the discretion of the Financial Manager of Super Rock Drills CC.

5.11 Control of Documents

All Control Document Templates are designed and then approved by a headof department. These documents are given a name, issue and revision number.A master copy of the document is maintained in the Document Control Register.Documents are reviewed at time of internal audit or when there is a requirementfor change. Once a document revision status changes, all previous revision documents that have not been used, are recalled and disposed of. The new document gets filed in the Document Control Register and becomes the neweffective document.

Procurement

5.12 When a stock item is required by a departmental Manager the following Procedures are followed:

5.12.1 A request for Stock item is issued, this can be verbally or by written request.

5.12.2 A procurement division staff member will notarize the request onto aProcurement Analysis Document.

5.12.3 The procurement division staff member will obtain different quotes from approved suppliers for purpose of comparison. The final procurement decision will be derived from various outcomes, be it cost, delivery, servicedelivery, discount and many other factors that should be taken into account.

5.12.4 The requesting manager will then sign off the procurement analysis and anorder number will be allocated to the request, allocating the required itemto the final invoice route.

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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5.12.5 An order will then be faxed through to the Suppliers or Service provider, immediately thereafter the Procurement Division will phone the Supplierto confirm that the order has reached the required destination.

5.12.6 If the Supplier is a 30-day account Creditor, then the Invoice will be filed In the current monthly invoice file, upon receipt of the procured items.

5.12.7 If the Supplier is on a cash basis, then a Pro Forma Invoice or Quotationis to be requested and signed for payment by a department manager.A request for EFT will be written onto the Pro Forma Invoice or Quotation,this is then given to the Financial Manager to be approved for payment.The EFT will in fair time be effected and the Proof of Payment along with the Pro Forma or Quotation will be returned to the requesting procurementdivision officer, who will fax off the P.O.P. and some collating referenceto the document. Arrangement will then be made for collection by theSuper Rock Transport division, or for delivery by the Supplier.

5.12.8 Upon receipt of the procured items, the items are distributed to therequesting department for purpose of Fabrication, or rotation of Toolsand Equipment consumable stock. If any item is required for resale toa Customer, then a Super Rock Drills Invoice is to generated and thisinvoice number is to appear on the suppliers invoice, to prove that theitems have been booked back out of Super Rock stock and charged to the customer.

5.12.9 Should a procured item be procured for purpose of a warranty claim orservice, this should be indicated on the suppliers invoice, so that an invoicereflecting “No Charge” can be generated.

5.12.10 Once the procured item has been correctly allocated, records of the Suppliers invoice and/or delivery note is to be handed to administration forfiling.

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5.12.11 All procured items are to be procured from approved suppliers only, see approved suppliers list in Master Document Control Register.

5.12.12 All procured items are to be traceable to point of origin. Where possibleTest Certificates are to be obtained from the manufacturers for the administrative and legislative requirements set forth in the NRCS and SRDstandard requirements.

5.12.13 Should an approved supplier fall short in their commitment and undertaking to Super Rock Drills which will affect the validation of processes for production and service provision, then corrective action is tobe taken, following the applicable form of recourse.

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Operations – Assembly Line

5.13 Monitoring and Measurement of Product

Assembly instructions, phase stop points and points of inspection as defined inthe Assembly Instructions, Stop and Inspection Points are to be filled in with every Drill Rig that is currently being manufactured. At the end of every phasean Operations Manager will sign the phase off as passed or failed.

If a phase is failed then the necessary corrective action is taken, see section 8.5.2 of the Quality Manual. If a phase is passed, then the assembly line moves onto the next phase. The final operations test undertaken by an Operations Manager, oncepassed, will conclusively determine that the product is ready for the customer totake delivery.

5.14 Monitoring of Measuring Equipment

5.14.1Tape Measures are traceable by issuing each user with a user number,this number is issued in accordance to the length of the tape measureas well as the user’s number. On a weekly basis the tape measures arerecalled and tested against a steel metric ruler by the operations manageror the quality control officer, showing the true measurement. Broken or redundant tape measures are recalled and disposed of, at this time a new tape measure of the same length is etched with the applicable users number and issued for use. See Tape Measures Inspection Schedule.

5.14.2Squares are measured against an accurate steel plate that has been purposely cut by precision laser cutters. On a weekly basis, the squares in

the SRD tools stock are measured against this steel plate and determined asmeasuring accurately. Broken or inaccurate squares are recalled and disposed of.

5.14.3Vernier’s are measured once a month against a micrometer, to ensure accuracy.

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FINANCE

5.15 Due to the sensitivity of intellectual and physical record content, Financial Procedures are confidential and maintained as private and confidential. All access to financial records and procedures is at the discretion of the Financial Manager for security reasons.

Preventive Action

5.16 When an impending problem arises, and before it happens, a preventive action document is to be completed by the member of staff that identifies the problem.This is to be handed to a head of department who will discuss the matter with management members, and a management action plan in the form of Gantt chartwill be completed, formatting the course of action, milestones and final solution.

Corrective Action

5.17 When an operations error or failure in production test phase is found, a correctiveaction document is to be completed by a member of management. This is to be discussed with other management members, and a management action plan in theform of Gantt chart will be completed, formatting the course of action, milestonesand final solution.

Incorporated Legislation

5.18 In the planning of product realization, Super Rock Drills adheres to all required legislation surrounding the parameters of industry. As published by the S.A.B.S.the following South African National Standards are adhered to:SANS 20003:2005SANS 12509:2008SANS 10968:2008SANS 10319:2006SANS 10267:2006SANS 255:2003SANS 1055:2007SANS 6683:2008

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5.18 continued...

SANS254:2003SANS261:2008SANS259:2008SANS3471:2009SANS3450:2003SANS3449:2008SANS2867:2008SANS2860:2003SANS1518:2008SANS1496:2008SANS1329-4:2006SANS1329-5:2006SANS20048:2009

SABS 3795SABS 1046 Edit. 3 (1990)VC8025VC8026VC8027

Along with:

The current National Road Traffic Act

Monitoring and Recording of Measurements for the S.A.B.S.

5.19 In the planning of product realization, Super Rock Drills adhere to very strictguidelines in the measurement of final product. See Measurement for SABSdocument. (MSABS Issue 2 Rev. 0), available in the Master Document ControlRegister. This document is to be completed in full at the time of Final Operations Test (See Quality Management System Assured Procedures Section 5.13).

5.20 In final inspection the South African Bureau of Standards Inspection Report (SABSIR Issue 1 Rev. 0), is to be completed in full by the inspecting officer, along with the Measurement for SABS Document

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The Master copy of these documents can be viewed in the Master Document Control Register.

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1

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Stores

5.21 On a monthly basis, a physical stock take is taken by the Stores Manager.Procured items are allocated into the following stock categories:

5.21.1 Fabrication Components – These are stock items that are allotted to the standard fabrication process of the SRD Drill Rigs.“SR 100”“SR1000” Standard“SR1000” R.C.“SR3000” Standard“SR3000” R.C.“SR5000”See Standard Fabrication Movement Control Document (SFMC Issue 1 Rev. 0)

5.21.2 Tools and Equipment (T&E) – These are the consumable items utilized inthe standard fabrication process, i.e. welding, cutting, grinding, abrasives,etc. (See Tools and Equipment Movement Control Document TEMC Issue 1 Rev. 0) for each respective month.

5.21.3 Tools and Equipment Tools (T&ET) – These are the Tools utilized in the Operational assembly line by any assigned workshop employee of SuperRock Drills cc (See Tools and Equipment Tools Movement Control –TETMC Issue 1 Rev. 0) for each respective month.

5.21.4 Tools and Equipment Power Tools (T&EPT) – These are the Power Toolsutilized in the Operational assembly line by any assigned workshop employee of Super Rock Drills cc (See Power Tools and Equipment Movement Control – PTEMC Issue 1 Rev. 0) for each respective month.

5.21.5 Bulk Fluids – Diesel – This is the Bulk Control of Diesel purchased for the purpose of refuelling the forklifts (Machinery used in the fabricationprocess). This Diesel is also used in Compressors and Drill Rigs forpurpose of start-up, conducive to the Fabrication process. (See Bulk Fluids – Diesel Control Sheet – BFDC Issue 1 Rev. 0).

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5.21.6 Bulk Fluids – Hydraulic Oil – This is the Bulk Control of Hydraulic OilPurchased for the purpose of Compressor and Drill Rig start-up, conduciveTo the Fabrication process. (See Bulk Fluids – Hydraulic Oil Control Sheet BFHOC Issue 1 Rev. 0)

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5.21.7 Bulk Fluids – Thinners – This is the bulk Control of Thinners purchased for the spray-painting division of SRD. (See Bulk Fluids ThinnersMovement Control Document – BFTC Issue 1 Rev. 0)

5.21.8 Bulk Fluids – Phoscoat – This is the Control of Phoscoat Acid purchasedfor the spray-painting division of SRD (See Phoscoat Movement ControlDocument – BFPC Issue 1 Rev. 0)

5.21.9 Bulk Fluids – Prepsol Degreaser – This is the Bulk Control of PrespsolDegreaser purchased for the cleaning of Rigs and all other fabricationComponents, as well as for workshop house keeping. (See BulkPrepsol Movement Control Document – BPC Issue 1 Rev. 0)

5.21.10 Customer Stock – This is the procured stock that is specially ordered forCustomers. Note: This could be procured for purpose of additionalSpares, warranty parts, service parts etc. This stock is individually invoiced out of stock (collate to the following support documents – InputSuppliers invoice to Output SRD Invoice).

5.21.11 SR Painting – This is the 2k, qd and 2d paint specially ordered for thepurpose of spray-painting the independent phases of the SRD Drill Rigsand other fabrication components. (See Operation Assembly Line Instructions, Stop points and Inspection Points. Also see Customer files and Paint Movement Control – PMS Issue 1 Rev. 0)

5.21.12 Stock On Hand is notarized, and the daily Stock Movement ControlSheets are filled in by the delegated Stores division employees. See theFollowing Control Documents:SFMC Issue 1 Rev. 0TEMC Issue 1 Rev. 0TETMC Issue 1 Rev. 0PTEMC Issue 1 Rev. 0BFDC Issue 1 Rev. 0BFHOC Issue 1 Rev. 0BFTC Issue 1 Rev. 0

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BFPC Issue 1 Rev. 0BPC Issue 1 Rev. 0

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5.21.13 Stock On Hand is reconciled on a monthly basis against the daily Movement control sheet. Variables are notarized and a report is givento the Financial and Operations management. (See Monthly VariableReport – MVP Issue 1 Rev. 0)

5.21.14 Masters of these Documents can be seen in the Master Document Control Register.

HAZARD, HEALTH AND SAFETY AND RISK MANAGEMENT

SECTION 6

6.1 Super Rock Drills is committed to providing a safe and healthy work environment for all employees.Super Rock Drills also recognises its legal and moral obligation to provide and uphold so far as practicable, a workplace that is safe and without risk to the physical and psychological health of employees, contractors, clients and Visitors.

Departmental Managers continuously monitor for potential hazards and understand that hazards in a workplace can arise from a number of sources.When a hazard is identified, corrective action is immediately taken.The Hazard identification policy Risk Assessment) is designed to identify all situations where people may possibly be exposed to injury, illness and disease arising from any form of operation.

All employees are given o.t.j. training on the potential hazards that can arise from the tools and equipment utilised in the Super Rock Drills Fabrication Process. The relevant P.P.E. is readily accessible to all employees and controlled by the Quality Control Officer.

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This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev.1

Quality Management System – Quality Manual – First Issue – Rev. 0 Page 23 of 24

MSDS (Material Safety Data Sheets) are acquired from all chemical suppliers, a copy of which is available at point of use. The hazards involved are communicated to the relevant employees and a Safety Data Information Document is read to, concluded as understood by and then signed by all employees that work with hazardous chemicals. The relevant P.P.E is readily accessible to all employees and controlled by the Quality Control officer. Employees are taught to familiarise themselves with the potential hazards and eliminating or minimising requirements.

6.2 Medical surveillance of all employees is ongoing, basic medication is kept on-hand and administered by management when the need arises. Housekeeping is responsible for the cleanliness of employee ablution areas. All employees are encouraged to practise correct body hygiene and are supplied 3 safety uniforms, 2 pairs of safety boots, 3 pairs of socks and 3 T-shirts on an annual basis.

A First Aid Box is kept in the Reception area and in the Workshop should an employee be injured on duty. In the instance of an employee needing to be referred to a doctor or medical institution, a W.CI.2 is filled out by Human Resources and the employee is immediately taken to the Silverton Medi-Cross for medical assistance. Should the injury fall within the parameters of the Company First Aiders skills, then the injury is seen to in-house.

6.3 A Risk Assessment Document is prepared documenting potential hazards, who could be affected and the implemented actions to be taken. Super Rock Drills practises the trend of continuous improvement and the Risk Assessments are reviewed every 6 months, or earlier if working habits or conditions change.

Super Rock Drills emphasises environmental management plans to ensure The impact of our activities is controlled within specified guidelines.

6.4 To prevent accidents and cases of work-related ill health and to provide adequate control of health and safety risks arising from work activities,

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Super Rock Drills provides an induction questionnaire to all new employees. Continuous in-house and o.t.j. training takes place in the daily operations at Super Rock Drills.

Quality Management System – Quality Manual – First Issue – Rev. 0 Page 24 of 24

VEHICLE AND FLEET MANAGEMENT

SECTION 7

7.1 In order to ensure the safety of those individuals who drive company vehicles as well as the safety of the general public Super Rock Drills Drivers are to be in possession of a valid South African Drivers License for the vehicle/s to be driven. Further to this, all Super Rock Drills drivers are to understand and sign the Super Rock Drills Vehicle Fleet Safety Policy, stringently following the guidelines as set out in this Policy. Vehicle accidents and Road Fines are costly to our company, but more importantly, they may result in injury to SRD staff of the general public. It is the driver's responsibility to operate the vehicle in a safe manner and to drive defensively to prevent injuries and property damage. As such, the Company endorses all applicable national motor vehicle regulations relating to driver responsibility. The Company expects each driver to drive in a safe and courteous manner pursuant to the following safety rules as set out in the Vehicle Fleet Safety Policy. The attitude you take when behind the wheel is the single most important factor in driving safely.

_________________________________Managing Member (Mr R.A. Jooste)

7.2 All of Super Rock Drill’s vehicles are licensed and compliant to the applicable Legislation. All vehicles hold a certificate of roadworthiness and comply to the National Road Traffic Act 1996, May 2011 edition, including all amendments.

Page 26: Quality Assurance Procedures Manual - Super Rock 2011

This document remains the property of Super Rock Drills cc, and may not be copied, used or disclosed for any purpose except as authorized by Super Rock Drills cc Issue 1 – Rev. 1