quality assurance project making decisions the purpose of this module is to develop participants’...
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QUALITY ASSURANCE PROJECT
Making Decisions
The purpose of this module is to develop participants’ facilitation and training skills to enable them to enhance a team’s ability to
make decisions
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QUALITY ASSURANCE PROJECT
At the end of this module participants will be able to:
Identify stages of decision making Discuss advantages and disadvantages
of four different decision-making strategies
Recognize challenges to decision making Facilitate consensus decision making
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QUALITY ASSURANCE PROJECT
Content• Stages of decision making
• Decision-making methods
• Decision-making model
• Ineffective decision-making behaviors
– avoiding making decisions
– “groupthink" in reaching consensus
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QUALITY ASSURANCE PROJECT
Stages of Decision Making
• Orientation
• Discussion
• Decision
• Implementation
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QUALITY ASSURANCE PROJECT
Orientation
Defining the problem
Planning the process to reach the
decision
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QUALITY ASSURANCE PROJECT
Discussion
Gathering information
Identifying alternatives
Evaluating alternatives
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QUALITY ASSURANCE PROJECT
Decision
Choosing team solutions
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QUALITY ASSURANCE PROJECT
Implementation
Adhering to the decision
Evaluating the decision
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QUALITY ASSURANCE PROJECT
Decision-making Model
Expert Consensus
VotingLack of ResponseQua
lity
Acceptance
High
HighLow
High QualityLow Acceptance
High QualityHigh Acceptance
Low QualityLow Acceptance
Low QualityHigh Acceptance
Rank Ordering Multivoting
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QUALITY ASSURANCE PROJECT
Methods of Decision Making
• Decision by lack of response
• Decision made by expert(s) on team
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QUALITY ASSURANCE PROJECT
Methods of Decision Making
• Voting– Rank ordering– Multivoting– Majority vote
• Criteria-based decision matrix
• Consensus
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QUALITY ASSURANCE PROJECT
Consensus
Consensus is achieved when each team member can nod “yes” to“Will you agree this is the next step?”
“Can you live with this position?”
“Are you comfortable with this course of action?”
“Can you support this alternative?”
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QUALITY ASSURANCE PROJECT
Consensus
• Guidelines to achieving consensus
• Avoidance of “groupthink”
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QUALITY ASSURANCE PROJECT
Guidelines for Making Decisions by Consensus
• Encourage everyone to express their views
• Encourage others to explain their views
• Seek out differences of opinion
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QUALITY ASSURANCE PROJECT
Guidelines for Making Decisions by Consensus
• Understand another team member’s view before disagreeing
• Avoid arguing for your position
• Continue to look for the most acceptable alternative
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QUALITY ASSURANCE PROJECT
Guidelines for Making Decisions by Consensus
• Do not change your mind simply to avoid conflict
• Avoid techniques such as voting, averaging, and bargaining to reduce conflict
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QUALITY ASSURANCE PROJECT
Discussion-limiting Strategies
Procrastinating
Bolstering
Avoiding responsibility
Ignoring alternatives
Satisfying
Trivializing the discussion
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QUALITY ASSURANCE PROJECT
Symptoms of “Groupthink”
• Critical thinking not rewarded
• Team can do no wrong
• Justification of team’s actions
• Pressure to “go along”
• Need to “follow the leader”
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QUALITY ASSURANCE PROJECT
Reduce “groupthink”
• Encourage critical, independent thinking
• Encourage sensitivity to status
differences
• Evaluate team’s productivity
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QUALITY ASSURANCE PROJECT
Reduce “groupthink”
• Assign member to play role of “devil’s advocate”
• Subdivide into small groups
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