quality circles
DESCRIPTION
PPT on Quality CirclesTRANSCRIPT
Concept of QUALITY CIRCLES
Voluntary group of employee and supervisor
8-10 members
QC works on the basic of a continuous & on going process in an organization.
In 1960s first quality circle develop.
Developed in Japan, it spread to more than 50 countries.
‘’ Wherever they are, human beings are human being’’. Ishikawa wrote this book in a 1980 preface to the English translation of the Koryo.
Middle and upper management the parent-teacher.
Employees want to do a good job.
Employees want to be recognized as intelligent and interested who like to participate in decision making issues.
Employees want to be better informed about organizational goals and problem.
Employees want recognition and responsibility and a feeling of self esteem.
Rise organization morale
Inspire more effective team work
Promote job involvement
Create problem solving capability by members of QCs themselves
Promote personal and leadership development
Improve communication within the organization
Promote cost reduction
Increase employees motivation
ADVANTAGES OF QUALITY CIRCLES
ORGANIZATION
8-10 members
Same area
Moderator
TRAINING
Group Processes
Data Collection
Problem Analysis
PROBLEM ID
List Alternatives
Consensus
Brainstorming
PROBLEM ANALYSIS
Cause & Effect
Data Collection &
Analysis
SOLUTION
Problem Results
PRESENTAION
Implementation
Monitoring
TOP MANAGEMENT
STEERING COMMITEE
FACILITATOR
LEADERS
MEMBERS
Expose middle level executives to the concept.
Explain the concept to the employees & invite them to volunteer as members of Quality Circle.
Nominate senior officers as facilitators.
Form a steering committee.
Arrange training of coordinators, facilitators in basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members.
A meeting should be fixed preferably one hour a week for the quality circle to meet.
Formally inaugurate the quality circle.
Arrange the necessary facilities for the quality circle meeting & its operation.
PROCESS OF OPERATION
How to use the concept
Basic Quality Problem Solving
PARETO CHART
Determine priority for quality improvement activities
Provide tool for visualizing the pareto principle
Determine which problem should be solve first
Provide a before-and-after comparison
ISHIKAWA DIAGRAM
Referred to as cause-and effective diagram, tree diagram, or fishbone diagram
Display the factor that effect a particular quality characteristic, outcome or problem.
Typically result of a brainstorming
The main goal represented by the trunk of the diagram, and primary factor represented as branches.