quality control program - ncsg crane & heavy haul qaqc program reduced.pdf · the quality control...

NC SERVICES GROUP LTD.

QUALITY CONTROL

PROGRAM

Instituted - July 7, 1998 Revised July 19, 2011

NC Services Group _____________________________ Quality Control Program Statement NC Services Group and its affiliated companies (NCSG) are fully committed to customer satisfaction through continuous review and improvement of our processes and services. We believe the quality of the services we provide is of the utmost importance and is the number one source of customer satisfaction. The Quality Control Program is designed to encompass all the functions required to deliver our services and it requires the involvement and commitment of all the employees to ensure effective implementation and continuous improvement. The success of the Program is the responsibility and accountability of all employees with the oversight of the Branch / Divisional Manager. Every employee will be trained and receive instruction to ensure the implementation and maintenance of the Quality Program is successful. The Quality Control Program will be overseen and directed by the Vice President HS&E, Technical Training and Quality. The success of the Quality Control Program will be measured by the reliability and overall quality of the services we provide to our Customers. It is our goal to deliver a safe, high quality and cost effective service to our clients through procedural and policy driven initiatives, managed by our Quality Control Program.

Tim Bennett Vice President HS&E, Technical Training & Quality 07/19/2011

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QUALITY CONTROL PROGRAM

Table of Contents

1.0 Policy

2.0 QC Standards and Processes 2.1 QC Standards and Processes

2.1.1 Compliant Handling Log 2.1.2 Employee Training Matrix 2.1.3 Product Development Flowchart 2.1.4 Purchasing 2.1.5 Lift Plan Check list 2.1.6 Crane Specific Evaluation Form 2.1.7 Auxillary Equipment Proficiency Evaluation Form 2.1.8 Inspection Policy

2.2 Inventory and Equipment Management

2.2.1 Product Identifier Deliverables and Format 2.2.2 Product Identifier Log 2.2.3 Receiver Log 2.2.4 Hazardous Materials Storage Log 2.2.5 Equipment Transfer Request Policy and Process 2.2.6 Equipment Transfer Request Form 2.2.7 Scheduling, Billing and Dispatch Process 2.2.8 Pre-Delivery Inspection 2.2.9 New Unit Arrival Checklist 2.2.10 Part Requisition 2.2.11 Inter-Branch Requisition 2.2.12 Work Allocation Form 2.2.13 Crawler Component Checklist

2.3 Maintenance and Repair

2.3.1 Maintenance and Repair Process 2.3.2 Equipment Calibration Record 2.3.3 Crane Log Book 2.3.4 Annual Crane Inspection Form

2.4 Sales and Marketing

2.4.1 Marketing and Sales Plan Template 2.4.2 Sales Training Record 2.4.3 Style Guide

2.5 Hoisting Standard

2.5.1 Hoisting Standard

3


Table of Contents

3.0 Management of Change 3.1 Management of Change Policy

3.1.1 Variance Request Form 3.1.2 Document Change Request 3.1.3 Design Review Checklist 3.1.4 Design Change Control Form 3.1.5 Temporary Change Request 3.1.6 Corrective Action Log

4.0 Hazard Assessment and Control

4.1 Hazard Assessment Code

4.1.1 Hazard Assessment Lift Evaluation Criteria Process 4.1.2 Planned General Workplace Inspection Process 4.1.3 FLRA Crane Job 4.1.4 FLRA Yard 4.1.5 FLRA Jib Change 4.1.6 FLRA Crawler Assembly

5.0 Subcontractor Management

5.1 Subcontractor Management Process

6.0 QA Audit and Control

6.1 Audit Flowchart 6.2 In-process, Final Inspection and Testing Record 6.3 Non-conformance Report 6.4 Preventive Action Log

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Standards and Processes

NC Services Group and its affiliated companies (NCSG) are committed to being an industry leader in providing productive, quality crane lifts and heavy haul solutions to its customers, in the most safe and efficient manner possible.

To achieve this goal, NC Services Group has established a Quality Control and Related Practices Program. The Quality Control and Related Practices Program will be a comprehensive guide to help develop and revise policy, and to create and clarify procedures. Most important of all, it will establish a benchmark that allows all work and equipment to be measured for quality, and sets a standard from which to improve upon.

The foundation of the program will be rooted in (but not limited to):

Legislation that governs personnel, equipment, and the construction industry. Construction Owners Association of Alberta Best Practices. Industry Standards NC Services Group HS&E Manual

NC Services Group Ltd. also has a commitment to developing and expanding the Quality Control program. It is the companys intention to adopt new practices, procedures, equipment, and methods that help increase the efficiency and safety of the organization, and its people. The purpose of embracing new technologies, procedures, and practices, is to move the organization from a point of meeting the minimal standards, to setting a high standard of quality and efficiency for crane work, within the construction industry.

The components of the Quality Control program will cover:

Inventory Maintenance and Repair Inspections Log Books Purchasing Training and Development Safety and Training

The Quality Control program will be reviewed on a yearly cycle, and more often if necessary or required. The intention of the Quality Control program is to create a safe, happy, and productive work environment that gives pride and ownership in the work performed by NC Services Group personnel.

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Complaint Handling Log

# Date Recd

Form of Communication1

Customer Information2

Customer Complaint3

Affected Product4

Action Required

Status5

1 In person, telephone, fax, email, standard mail 2 Include name of contact and contact information 3 Description of complaint. Attach supporting documentation, if available 4 Include serial number or other unique identifier 5 New, Investigation, Finished, Closed

6

Employee Training Matrix

(example)

Topic Document Number

Technician A Support Associate

Receiving

1) Corporate Policies/SOPs

Product Development SPP OP 1.01 X X X Design Input SPP OP 1.03 X X X 2) Site or Functional SOP Audits SPP OP 4.05 X Receiving SPP OP 2.01 X X 3) Site/Functional Work Instructions

Lubrication of Equipment SPP MFG 6.15 X Handling ABEC WHMIS 8898.8 X 4) Additional Training Required

CPR A N/A X Fire Extinguisher N/A X

7

Product Development Flowchart

Prepare Business Case

Prepare Design Inputs

MR Approval?

DR/MR Approval?

Prepare Design and Development

Plan

Conduct Design Process

Prepare Design Outputs

Prepare Design Verification

Prepare Design Validation

Prepare Design Transfer

Finalize Documentation

Start

DR Approval? Redo or Stop

DR Approval?

DR/MR Approval?

DR/MR Approval?

No

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

No

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Purchasing

GENERAL

Purchase of all parts and service will be done in accordance NC Services Group and its affiliated companies (NCSG) Purchasing and AFE Policy.

All replacement parts for critical components of cranes will be original manufacturers parts that meet the required specifications of the particular crane and model.

All structural steel purchased for the purpose of repairing structural components on cranes must be complete with mill certifications and must be in accordance with original equipment specification.

All Personnel Protective Equipment will meet or exceed CSA and ANSI standards.

All purchases must be approved by an authorized signatory. PURCHASE ORDER SYSTEM

The Purchase Order system has been set up to enhance NC Services Group of Companies ability to institute business and management decisions.

The Purchase Order system will:

1. Better enable NC Services Group to track and record costs.

2. Better enable NC Services Group to determine quality of service and parts purchased.

3. Better enable NC Services Group to determine warranty work due to us for parts and service purchased.

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Purchasing

PURCHASE ORDER SYSTEM

1. All purchases made by NC Services Group companies for parts, materials, and services are to be made by use of a Purchase Order.

2. If parts are for a specific unit, then the Unit Number must be on the Purchase Order.

3. All Purchase Orders, when issued, should include the dollar value of the purchase.

When a particular part is used on a unit, a copy of the purchase Order is to be attached to the Shop Work Order.

As a minimum, the following information is to be included on a Purchase Order:

1. Date ordered, 2. Name of supplier, 3. Item ordered and the quantity, 4. Unit number for which items are ordered, 5. Unit price (if applicable) of items order and the total price, 6. Name of person making the order, 7. Shop Work Order number (if applicable).

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NC Services Group DateSITE VISIT INFORMATION SHEET

Customer Date of Job

Address Duration of Job

Client supplied with copy and signed? Y__ N __

Phone Fax Lift Criteria Status_________________________

Contact Load Drawings Available Yes No

Phone Lifting Point Details? Yes No

Job Location Plot Plan Yes No

Routing Elevation drawings Yes No

Site Access

Power lines/obstructions Yes No Release Waivers /Permits Yes NoUnder ground utilities etc. Yes No Account/Credit Card Yes NoSidewalks/pavement Yes No Orientation/A&D testing. Yes NoSteel pads/mats Yes No Riggers needed Yes NoMaximum allowable ground bearing presurres___________________________

Ground Conditions

Weight of load

Radius of load

Height of buildings

Distance from buildings

Room for tail swing

Rigging Required Spreader Bars Room for jib, luf, tower crane, T/A Yes NoSlings Road closure/airport clearance Yes NoShackles Drawings for lift Yes NoMan Basket Engineered Yes NoSpecial Rigging Room for dolly and trucks Yes NoHas the equipment (cranes etc.) been checked for availibility? Yes_____ No _____

Notes:

Disclaimer: It is understood that the information collected in this form will determine the size and capacity of equipment to be

use and that the client takes responsibility for any changes made after the fact.

Client Signature_______________________

OVER

11

OVER

12

Northern Crane Services Inc. Crane Specific Proficiency Evaluation

CRANE INFORMATION please print

Make:

Model:

Unit No:

OPERATOR INFORMATION please print

Name: D ate:

Branch:

Experience on type of crane: yrs mo

Experience on model of crane: yrs mo

J ourneyman Apprentice level PROFICIENCY CLASSIFICATION

THIS PROFICIENCY IS BASED ON NC SERV ICES PROFICIENCY CHECK LISTS (see reverse) AND HAS BEEN ADMINISTERED BY A PERSON COMPETENT IN THE OPERATION OF THIS CLASSIFICATION AND CRANE MODEL.

I acknowledge that I _______________________________ have received training on the above mentioned specific crane. Any concerns / questions / information that I have asked has been dealtwith by my NCS Evaluator. I also acknowledge that I am comfortable and prepared to operate this crane and perform my duties to the best of my ability in a safe and efficient manner.

___________________________________________ Signature of Operator (please print & sign)

If this form was used for training only there is no need to sign this document, instead initial here__________

I acknowledge that the above mentioned operator, on this date, has shown proficiency on the above mentioned crane and proficiency classification and is familiar with the Operators Manual and Safe Operation of the crane.

_________________________________________

Signature of Evaluator (please print & sign)


Grandfathering is allowed provided operator is signed off on same make and class of crane but must have minimum 8 hrs seasoning on particular model and completed checklist on reverse prior to sign off.

A. BASIC OPERATION

B. DOLLY

MODE C. ATTACHMENTS

/ASSEMBLY D. FULLY

QUALIFIED

PLEASE CHECK ALL BOXES THAT APPLY TRAINING HOURS____________

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Northern Crane Services Inc. Crane Specific Proficiency Evaluation

Basic Operation (A) Dolly Mode On (B) Attachments (C)

Pre start checks Back into dolly J ib

Post start checks Attach hoses, lines and chains

Attaches jib as per manual (ex plain, lead and perform)

Set up Check connections Understands limitations

Level Set up crane on O/R Chooses proper LMI con-figuration

LMI configuration Setup Remove C/W LMI

Operates with jib safely

Counterweight Hoist C/W on to dolly Removes jib as per manual (ex plain, lead, perform)

Parts of line Chain down C/W Luffer

Preoperational checks

Choose configuration for boom

Attaches Luffer as per the manual (ex plain, lead and

perform)

Telescoping Lay boom in the cradle Understands limitations

Hoisting Open valves for travel mode Operates safely

Booming Take crane off O/R removes Luffer as per the manual (ex plain, lead and

perform)

Slewing Place sign on block Crane Assembly

De mob Check air bags and lights Assembles crane as per the manual (ex plain, lead

and perform)

Travel on site Pre trip check Disassembles crane as per the manual (ex plain,

lead and perform)

Leave crane unattended Dolly Mode Off (B) Driving with Attachments

Shut down Take sign off block Driving from the upper A/T understood

Understands how to use manual and

interpret load charts

Take chains off C/W Understands this sec-tion of manual

Set up crane on O/R Driving with jib erected A/T

Close travel valves Driving with jib R/T

Boom up out of dolly Check for proper valves

Driving with boom in air crawler with main boom

Choose configuration for C/W installation

Moving crawler with luffer

Hoist C/W on to deck of crane Understands limitations of grade A/T

Attach C/W on crane Understands limitations of grade Crawler

Take crane off O/R Understands limitations of grade R/T

Remove dolly from crane Derrick/superlift/tray/buggy

Use the check box es for

each (grey) section to

indicate compliance.

Use the individual check

box es using an X to

indicate non-compliance.

Add notes on a separate

piece of paper if

necessary.

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HEALTH, SAFETY & ENVIRONMENT

STANDARDS OF PRACTISE

INSPECTION POLICY

Purpose

The purpose of this policy is to control the loss of human and material resources by identifying and correcting unsafe acts and conditions prior to failure.

Policy

NC Services Group (NCSG) will maintain a comprehensive program of safety inspections at all facilities and jobs.

There is an extensive Inspection process within the Quality Control and Maintenance program. This includes Annual Inspections, Maintenance Inspections, Vehicle Inspections, Crane Inspections, etc.

This policy will deal with inspections that are not a part of the Equipment Maintenance program. These types of inspections will be similar to and enhance the Hazard Assessment process. Such Inspections will include, buy not restricted to such inspections as:

Office Facilities

Shop Facilities

Yard Inspections

Site Inspections

Equipment Inspections

Responsibilities

Senior Management is responsible for the overall implementation of the program.

Managers are responsible for directing formal inspections on jobs that they control, and for involving workers in such inspections.

Supervisors are responsible for conduction ongoing informal inspections of areas where their crew are working.

Workers are responsible for participating in and contributing to the inspection program, and reporting any unsafe conditions immediately to their supervisor.

The HS&E Department is responsible to monitor, support, advise, and direct inspections and correct actions that many need to be taken.

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HEALTH, SAFETY & ENVIRONMENT

STANDARDS OF PRACTISE

INSPECTION POLICY

Schedule

Position Type of Inspection Frequency VPs and above Planned Inspection 1 per Quarter

Critical Safety Observation 1 per Quarter

Managers Planned Inspection 1 per Month

Critical Safety Observation 1 per Month

Supervision Planned Inspection 1 per Month

Critical Safety Observation 2 per Cycle

HS&E Advisor Planned Inspection 1 per Month

Critical Safety Observation 2 per Cycle

NOTE: Verbiage in this policy is pursuant to Alberta Provincial OH&S regulations and code; however, it is the responsibility of NC Services Group Management and Supervision to be in compliance to regulations and code pursuant to the regulatory body(s) having jurisdiction at the work site.

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NCSG Auxiliary Equipment Proficiency

Evaluation Form EQUIPMENT INFORMATION please print

Type:

Make:

Model:

OPERATOR INFORMATION please print

Name: Date:

Branch:

Experience on type of equipment: yrs mo

PROFICIENCY CLASSIFICATION

THIS PROFICIENCY IS BASED ON NC SERVICES PROFICIENCY CHECK LISTS (see reverse) AND HAS BEEN ADMINISTERED BY A PERSON COMPETENT IN THE OPERATION OF THIS CLASSIFICATION AND EQUIPMENT MODEL.

I acknowledge that I _______________________________ have received training on the above mentioned specific equipment. Any concerns/ questions/ information that I have asked has been dealt with by my NCS Evaluator. I also acknowledge that I am comfortable and prepared to operate this equipment and perform my duties to the best of my ability in a safe and efficient manner.

___________________________________________ Signature of Operator


I acknowledge that the above mentioned operator, on this date, has shown proficiency on the above mentioned equipment and is familiar with the Operators Manual and Safe Operation of the equip-ment.

_________________________________________ Signature of Evaluator


BASIC OPERATION

EVALUATOR

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Basic Operation

Pre start checks /walk around

Post start checks

Familiar with all controls

Set up (zoom boom)

Understands load capacity chart for equipment

Lifting forks/bucket

Tilting forks/bucket

Lateral movement of forks

Telescoping

Steering

Booming

Limitations

Driving forward with the load

Driving in reverse with a load

Leave equipment unat-tended

Shut down

Understand how to use manual

Use the check boxes for each (grey) section to indicate compliance

Use the individual check boxes using an X to indicate non com-

pliance.

NCSG EQUIPMENT SPECIFIC PROFICINECY EVALUATION

19


Inventory & Equipment Management

In order to provide efficient service it is important that equipment is catalogued for easy tracking and tracing.

The NC Services Group equipment numbering system has been established to facilitate ease of equipment identification. Use of the numbering system will be the bases for many of our business functions.

Inventory listing of all equipment. Cataloging and filing of all operation and maintenance manuals and information. Locating and tracking of equipment. Tracking and filing of all maintenance and repairs. Scheduling and recording of equipment certification.

1. All equipment owned and operated by NC Services Group or its affiliated companies (NCSG) will be assigned a unit number in accordance with NC Services Groups Equipment Numbering System.

2. Unit Numbers will be displayed on all equipment with the exception of short term rentals. Unit Numbers are not issued for rental equipment with an estimated rental time of less than three (3) months.

3. Shipment of all equipment, components of equipment and rigging (spreader bars, shackles, slings, etc.) must be recorded on a Bill of Lading with replacement values listed. The Bill of Lading must be filled out completely including the value, name of the carrier, name of customer, destination, description of shipment. Shipper and carrier and receiver must sign Bill of Lading.

4. All inventory of all attachments and accessories (i.e. blocks, balls, jibs, jib sections, boom sections, etc.) will be maintained and listed with each crane certification. All items will be identified by serial number or individual tag number

5. All rigging leaving the yard must be thoroughly inspected and then itemized on a bill of Lading or Crane Work Order.

6. Rigging in poor condition will not be sent out and will be removed from service and will be repaired or disposed of.

7. NC Services Group mobile cranes and mobile equipment will be equipped with all safety devices required by legislation, NC Services Group policy, and/or specific site requirements. These safety items include, but are not limited to, back-up alarms, fire extinguishers, key lock boxes, anti-two-block devices, battery disconnects and lockout devices.

20

QUALITY CONTROL

STANDARDS OF PRACTICE

EQUIPMENT NUMBERING SYSTEM

EQUIPMENT

1. Cranes will be numbered consecutively by size as follow: 35 01 Crane Capacity (Tons) Unit Number

2. Mobile equipment (non-crane equipment which includes: Loaders, Forklifts, and Farm Tractors) will be numbered consecutively as follows:

M 01 Mobile Equipment Unit Number

3. Stationary equipment such as welding machines, gen sets, piling rigs, winches, cable reels, and crane mats will be numbered consecutively as follows:

S 01 Stationary Equipment Unit Number

VEHICLES

1. Trucks, highway tractors, trailers, jeeps, boosters, and dollies will be numbered as follows:

T 01 Truck/Trailer Unit Number

2. Pick-ups and light trucks under two ton will be numbered as follows: P 01 Pick-Up Number of Unit

3. Passenger vans will be numbered consecutively as follows: V 01 Van Unit Number

4. Cars will be numbered consecutively as follows: C 01 Car Unit Number

RIGGING

1. Spreader Bars / Lift Beams R 5 H (E) C 01 Rigging Size (inches),Type (pipe / hss steel), Position: E = end / C = Centre, Centre Section Unit Number

2. Manbasket R MB 01 Rigging Manbasket Unit Number

21

PARTS REQUISITION

Employee Name: Date: QTY. DESCRIPTION UNIT # W/O # ON HAND URGENCY ?!

Approved by:

PARTS REQUISITION Employee: Date: QTY. DESCRIPTION UNIT W/O # ON HAND URGENCY ?!

Approved by:

22

i n f o @ n o r t h e r n c r a n e . c o m ~ w w w . n o r t h e r n c r a n e . c o m

E D M O N T O N

20820 107 Avenue Edmonton, AB T5S 1X1 Phone: 780.447.4440 Fax: 780.447.4645

S T O N Y P L A I N

19 Boulder Avenue Stony Plain, AB T7X 1V6 Phone: 780.963.8989 Fax: 780.963.2542

F O R T M C M U R R A Y

Box 5667, Ruth Lake Site Fort McMurray, AB T9H 3G6

Phone: 780.791.0424 Fax: 780.791.7558

G R A N D E P R A I R I E

Box 1148 Grande Prairie, AB T8V 4B5

Phone: 780.532.8212 Fax: 780.539.3010

F O R T S T . J O H N

6720 87a Avenue Fort St. John, BC V1J 0B4

Phone: 250.787.0930

INTER-BRANCH REQUISITION

UNIT # DATE REQUIRED:

NOTE: ALL RIGGING MUST BE APPROVED PRIOR TO ORDER BEING PLACED

Requested by: Date: Approved by: Date:

Buyer to complete and return to Requisitioner

QTY. PART # DESCRIPTION Price Suggested Supplier

PO # WO # ORDERED BY

DATE ORDERED DELIVERY VIA DATE EXPECTED

23

- 1 -

NORTHERN CRANE SERVICES Date___________

CRAWLER CRANE COMPONENT CHECKLIST Unit number_________ Job Site __________________Job Number___________

Component Size Component Type Amount Installation

at * weight Shipping Priority

Superstructure Carbody Track Frames Sea Can C/W Base Plate C/W Plates C/W Cheek Weights Carbody Counter Weights

Matting Outrigger Pads Boom Pivot Boom Head Insert 3 meter Insert 6 meter Insert 12 meter Guide sheave* Mid Point Suspension #1*

Mid Point Suspension #2*

Fixed Jib Pivot Section Luffer Pivot Section Jib Inserts 3 meter Jib Inserts 6 meter Jib Inserts 12 meter Jib Tip Mid Point #1*

Mid Point #2*

Back Stays for Fixed Jib

Heavy Lift Jib Overhaul Ball Block Assembly Rooster Sheave(Tip

25

Product Identifier Log (example)

Deliverable: ___Sales Brochure________________ Maintained by: ____Jennifer Lions_______

Product Designation

Person Requesting

Date Comments

2005-9001-A Joe Smith April 3, 1999 Roofs that Work for contractor 2005-9002-A Joe Smith March 13, 2001 Sustainable Roofing Design 2005-9003-A Jane Doe March 16, 2001 PMR A Primer 2005-9004-A Joe Smith June 9, 2003 Conventional versus PMR 2005-9002-B Joe Smith July 16, 2005 Revision of Sustainable Roofing

Design to include LEEDs

26

Receiving Log

Date Signature Description Bill of Lading #

Requisitioner Damage? Storage Location

27

Hazardous Material Storage Log

Location Address Contact Name Phone # Date

Category

(Hazardous Material) Quantity

(kg, litres, units) Storage Site Comments/

Observations e.g., biomedical 13 l Room A In labeled container

Halcarbons

Waste oils

Paint leftovers

Empty hazardous material containers

Used solvents/ degreasers

28

NC SERVICES GROUP EQUIPMENT TRANSFER REQUEST

Date:

Company:Unit# Taxi:Serial # Bare Rental:Boom: Branch Transfer:Jib: Contract:Block: Sold:Ball:Hour Meter: Requesting Branch:Mats / Pads: Distribution:

Requirements Yes NoOutgoing Inspection:Certification:Fire Extinguisher:Bare Rental Agreement:RiggingSlingsShacklesSpreader BarsManbaskets

Customer: Ship To:Billing Address:

Ship From:Contact:Phone: Carrier:Fax:Purchase Order: Date:

Duration:

Rental Terms: Transportation:

Start Date: Company:Rental Term: PO#Rental Rate: Job #Insurance Waiver: Hourly: Rate:Completion date: Permits: One Way: Return:

Lump Sum:

Requested By: Date:

Special Instructions:

Date Required Onsite:

Responsibility: Branch Manager / Dispatch



Comments:

CUSTOMER SHIPPING INFORMATION

Action Item

Billing Information

Responsibility: Branch Manager / Maintenance Department

29

- 1 -

Northern Crane Services Inc. Maintenance Department

New Unit Pre-Delivery Inspection

Date Arrived @ Branch: Unit # Make: Model: Serial # Commission Date: Date Avail. for Work:

Task Duty of NCS

or Vendor? Employee Assigned

to:

Done?

Complete CVIP Install License Plate # Place Registration & Insurance in Unit

Place Operators Manual in Unit Place Load Charts in Unit Place NCS Log Book in Unit Arrange Structural Inspection Perform Annual Inspection Install Fire Extinguisher Install Electrical Master Switch Install Lock-Out Install key Lock Box Install Unit numbers Install NCS Decals Place Parts Book in Library

Take initial oil samples of: Hydraulic Coolant

30

- 2 -

Obtain Filter List NCS Iris Task Duty of NCS

or Vendor? Employee

Assigned to Done?

Prepare Crane Unique Action List for 500 hr & 1000 hr services

NCS Iris

Obtain Lubricant Types & Quantities

NCS Iris

Obtain Battery Size & Type

NCS

Install Instruction Decals & Signs NCS Install First Aid Kit NCS Check Tire Pressures NCS Obtain Engine Serial Number

NCS

Have outrigger pad holders built & installed, Size =

NCS

Advise Buyer of pad size NCS Iris Number Crane Components using attached Invoice Copy from Buyer

Iris

Clean Crane NCS Turn in spare key set NCS Iris Spill Kit NCS

Other Duties Assigned

Date Completed: ________________________ Signature: ____________________________

31

I

Northern Crane Services Inc. Buyer / Fleet Management New Unit Arrival Check List

Date Arrived @ Branch Unit # Make: Model: Serial # Date Avail. For Work Sent to Site/Branch: Advised Supplier of Deficiencies

Date:

Distributed to:

Obtain Documents: From: Done Scan ED FM Other Packing Slip Vendor Invoice Accounting Commissioning docs Vendor NVIS Vendor CVI Vendor Registration Accounting License Plate Accounting Block Cert Vendor Block Cert Vendor Ball Cert Vendor Wire Rope Certificates Vendor Structural Certification Maint/Reds Parts Disc x 3 Vendor OperatorsManual x 3 Vendor Load Charts x Vendor Technical Manual x Vendor Order Parts/Material

32

II

Rigging List Branch Mgr Crane pads size? Shop Frman Distributed to: Obtain/Provide From: Done Scan ED FM Other Crane Specific 500 & 1000 hr Srvs Action Lists

Operators Manual

Filter List Vendor Spare Key Maint. Lubricant information Maint.Frman New Unit Pre-Delivery Inspection

Maint. Foreman

Enter Warranty start date based on Commissioned date

Maint Foreman

Take photos of crane by angle & side

33

Product Identifier Deliverables and Format (example)

Deliverable Format Example Sales brochures Yyyy-9xxx-A where:

Yyyy = year of release 9xxx = 4-digit sequential number

starting with 9 A = revision (A,B,C, etc)

2005-9012-B

Price lists Model numbers Catalogue numbers Advertising literature Technical specifications Newsletters Technical notes Software releases Style guide:

Locate the product designation on the [bottom left-hand] corner of the deliverable in [10pt Arial font]

Use only on the [last] page of the deliverable Contact the responsible manager in cases of disagreement

34

UNIT LOCATION HISTORY

SCHEDULING, BILLING & DISPATCHFLEET COST & CARE (FCC)

35

3Unit Location History

8Contact Information5Enter Unit Location Change4Responsibility

PageINDEX

36

FCC TrainingOctober 15, 2010

~3~ Unit Location History

Unit Location History

Tracks the movement of equipment between branches

Allows reporting on where the unit is located

Required for monthly reports for financing

37



Responsibility

The receiving Branch Manager is responsible for initiating the request and completing the Equipment Transfer Request form.

The sending branch Dispatcher is responsible for entering the new location.

The receiving Dispatcher is responsible for double checking the information and extending the Unit Location History End Date if needed.

38



In Scheduling, Billing & DispatchGo to Enter \ Unit Location History

Enter Unit Location Change

39



Click Add to insert a new lineSelect the Yard that the equipment is going toEnter the Start Date and End DateEnter your initials and any Comments pertinent to the relocation i.e. Required for 2010 shutdown

40



The new unit location will now be seen in the Unit Status report

41



For Assistance Contact:

AnnaMarie Shuler780-733-6315

[email protected]

42


Maintenance & Repair Process

GENERAL

1. All Maintenance and repairs will be done in accordance with manufactures specifications and NC Services Group Quality Control and Related Maintenance program.

2. All maintenance and repairs to equipment will be done to maintain the integrity of the equipment, and prolong the life of the equipment, in accordance with manufacturers specifications and government regulations.

3. All repairs to structural components of cranes to be as specified by a professional engineer. All such repairs to be inspected and certified by a professional engineer

4. Modifications to cranes or crane components that effect the safe operation and structural integrity of the crane are strictly prohibited, unless the modifications are as per the manufacturer specifications (i.e. equipment updates) and/or if under the direction of a professional engineering firm specialized in the inspection and structural design in the mobile crane and rigging industry.

5. All damaged items deemed unsafe for use will be removed from service and tagged Do Not Use and will remain out of service until properly repaired or replaced.

BARE RENTALS

1. Client's that bare rent equipment from NC Services Group or its affiliated companies (NCSG) will be required to sign and adhere to NCSGs Equipment Rental Agreement. All equipment going out on Bare Rental is to have an Operators Manual, Maintenance Manual, and a Crane Log Book

2. For cranes and equipment on long term lease it is the responsibility of the client to service and repair the equipment as per manufacturer's requirements. NCSG is to receive monthly service and repair reports from the client.

3. NCSG will monitor the equipment on a regular base to insure proper maintenance is being performed.

4. All bare rental equipment must have an outgoing and incoming inspection completed and signed off by client.

RECORDS

1. All repair and maintenance items listed in the Crane Log book will be noted on a;

Shop Work Order

Request for Repair and Maintenance

2. All repair and maintenance items performed on mobile equipment will be noted, dated, and signed off in the Crane Log Book.

3. All work in shop and yard is to be properly recorded as specified in NCSGs Work Order system.

4. All hours worked in shop and field is to be properly recorded and charged as specified in NCSG management software program.

43



SHOP WORK ORDER SYSTEM

The management software program has been set up to properly record all maintenance and repairs performed on all equipment owned and operated by NCSG. The benefits of this software program are:

Aid in the scheduling of routine maintenance Insure problems and potential problems are identified early, and that proper

repairs are performed quickly. Insure the safe working condition of all equipment. Insure proper records for all maintenance and repairs of all equipment are kept. Insure that maintenance and repair costs are properly tracked to aid in the

formulation of effective business decisions

SHOP WORK ORDER PROCEDURE

1. The NCSGs Shop Work Order form is the proper document to be used to record all maintenance and repairs.

2. Shop work order forms are preprinted forms each with an individual number preprinted on the form.

3. When a shop work order is started the preprinted number will be prefixed by Branch designation.

i.e. E = Edmonton, F = Fort McMurray, A = Grande Prairie, BC = Fort St. John, TT = Trans Tech

4. The shop work order will have the following information recorded on it: a) Shop work order number prefixed by the Branch designation and unit number. b) Date work order is opened. c) Hour meter reading at the time of work/service/inspection, etc. d) Serial number of equipment being worked on. e) Detailed description of the work to be performed on the equipment. f) Parts list including any fluids used. g) Date the work order is finished. h) Chargeable items identified in the case of bare rentals. i) Maintenance Repair Request number, if applicable. j) Name and signature of mechanic performing the work

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5. The maintenance software, Fleet Cost & Care (FCC), automatically assigns a new work order number when a new work order is generated. This ensures that work orders can be tracked no matter what stage they are in. Once a work order status changes to closed in the program, no other information for that work order can be entered to it.

6. Shop work orders are to be finished when repairs are completed, or at the end of each month. The maximum a shop work order can remain open is six (6) weeks. If a shop work order is opened on or after the 15th of the month it must be closed at the end of the following month.

7. If work on a particular unit is still ongoing a new shop work order must be opened. The only exception to this policy will be on major rebuilds where repairs will be ongoing for several months. (i.e. insurance rebuilds that have been pre-authorized).

8. Shop work orders will also be opened and finished on a monthly basis for all work in the shop and yard that is not directed to a particular unit. 3rd party work orders are created for customer charge backs and must be processed as soon as the work is completed.

9. Operators and mechanics working on repairs to a particular piece of equipment must charge their time to the shop work order number. The hours spent by an operator or mechanic must be recorded on the timesheet referencing the work order number.

10. Shop work order number, activity or activities performed and hours spent must be recorded on payroll timesheets.

11. All parts and materials used in repair and maintenance of equipment that are drawn from inventory will be itemized on the shop work order with the exception of shop supplies (see also Purchase Order System). When parts are purchased direct for a specific unit, the purchase order must reference the work order and applicable activity.

12. An integral part of the shop work order system will be the proper completion and submitting of Maintenance/Repair Request forms. Information passed onto the maintenance department on these forms will be the bases for establishing priorities and required repairs.

13. All repair and maintenance items performed on cranes are to be logged in the Crane Log Book.

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14. Upon completion of repairs on each crane or piece of equipment, the completed shop work order, complete with copies of FLRAs and MRRs, will be given to NCSGs Maintenance Coordinator for posting of parts used and for final extension and billing for bare rentals. FLRAs are forwarded to the HS&E department.

15. All items on a shop work order, which are chargeable to a client, will be clearly marked Billable.

16. If it is not clear whether a repair is chargeable or not chargeable, the Maintenance Shop Foreman or the Maintenance Manager will make the final decision.

17. Once completed, the shop work order will be filed by the Maintenance Coordinator.

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Equipment Calibration Record

Equipment ID # Equipment Description Location Calibration Interval Calibrator Name and Contact Information

Calibrator Address

Date Calibration Result Name of Calibrator Next Calibration Date

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Crane Logbook

The Crane Log Book is an important and integral part of any crane. When a logbook is completed with diligence, it provides a concise and accurate history, and present condition and status of the crane. This allows for safe and knowledgeable decisions to be made regarding the use and function of the crane.

An Employees attention and diligence in completing the log book provides important information for other personnel to complete their tasks safely and accurately.

Completing a Daily Crane Log Book is also a legal obligation under the General Safety Regulation of the Alberta Occupation Health and Safety Act (Section 123), the CSA Z150-98 (Safety Code on Mobile Cranes) and ASME B-30.

A well-maintained Crane Log Book is a reflection of a Professional Tradesman who takes pride in his work.

CRANE INFORMATION

MANUFACTURER:

MODEL:

SERIAL NUMBER:

UNIT NUMBER:

DATE MANUFACTURED:

PLACED IN SERVICE DATE:

LOAD CAPACITY:

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Marketing and Sales Plan Template (example)

Title Page

Include product name, date, author(s), reviewer(s) and approver(s). Executive Summary

Prepare an action-oriented summary of the marketing and sales plan including: Market and customer situation Product differentiation Expected market share and profit Sales objectives and approach Expected budget and timing

Introduction

Describe the background and history of the business and product and/or service for the existing product, including any sales, profit and market share data. Identify the reasons for a change and what changes are proposed.

Describe the product concept.

Situational Analysis

Describe the business environment and any factors that might impact the business. This may include: Trends and growth potential in the industry Economic conditions Demographic changes and shifts Political, regulatory and/or legislative climate Pending changes with supplier(s)

Competitive Analysis

Describe and compare the relative strengths and weakness of any major existing and potential competitors and their strategies.

Target market

Provide a description of the expected customers and the benefits of the new/modified product and/or service.

Include information on: The market size and area Needs of the customer Benefits of product and/or service Level of existing product awareness and market penetration Existing and proposed marketing channels

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Business Strategy

Summarize overall business strategy with expected outcomes in percentages and/or volumes using the market mix approach (e.g., product, promotion, place and price).

Customer Service

Set objectives for the performance of customer service, including all services provided to support the product.

Sales Forecast

Provide a sales forecast including: Monthly sales forecast for the first year Sales forecast assumptions Assessment of critical risk factors (e.g., strike action, staffing requirements,

business climate, etc.) Cost to produce and expected profit/return on investment

Action Plan Describe how the marketing and sales plan will be executed, identifying the who, what, when and how. Consider: Identifying who is responsible for implementing and controlling the plan Providing a project plan that identifies what tasks are required, the timing of each

and who is responsible for each task Identifying any training requirements (e.g., sales, customer service, etc.) Providing an estimate of the costs to deliver the plan (e.g., promotion and

advertising) Identifying any assumptions and critical risks

Appendices

Provide supporting data: for example, detailed market, customer, and competitive information; market intelligence; detailed information on advertising, trade shows, and direct marketing campaigns; sales forecasts by product, region, and sales representatives.

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Sales Training Record

Employee Name Date of Hire New Hire Orientation Completed?

Yes No Date completed: __________________________

Job Title Date

Product Training Training Description Date

Completed Trainer Hours

Involved Recertify

By?

Selling Skills Training Training Description Date


Involved Recertify

By?

Safety Training Training Description Date


Involved Recertify

By?

Other Training Needs Training Description Date


Involved Recertify

By?

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Style Guide

Corporate logo

Only the official corporate logo shall be used The corporate logo is available for download from the intranet at [provide

address] Any variations to the logo shall be reviewed by the Marketing group prior to

release. In general, the logo may not be altered in any way (e.g., additional borders, ornamentation, etc.)

Company name

The company name shall always be [include format, font, colour, etc] and appear [include location on typical page]

The corporate company name is available for download from the intranet at [provide address]

Grammar Bias-free communication: avoid sexism by using language that includes both sexes Capitalization: avoid using too many capitalized words. Do not use words entirely in CAPITAL LETTERS for emphasis; use italics instead Date: use standard form month, day and year (mm/dd/yyyy) (e.g., 03/21/2005) Proper names: capitalize complete and proper names Titles: capitalize titles the precede names but not those following names or standing alone (e.g., UWO President Joe Smith, Joe Smith, president of UWO, Joe Smith became president in 2001) Internet address and email: use email (not e-mail or other variation). For Internet addresses, use www.[address] in blue colour and underlined. (i.e., not http://) Numbers: spell out numbers under ten (10). Always spell out the number at the beginning of a sentence. When spelled-out numbers are awkward in a sentence, use numerals Spelling: use Canadian spelling (e.g., centre not center)

Punctuation Apostrophe: Do not use an apostrophe to form plurals, hyphenated phrases or numbers used as nouns (e.g., easy-to-use, IOUs, the 1990s) Bullets: Use bullets for items in a list that does not require any sequence. Bulleted lists should start with a capital letter and end with no punctuation. Comma: Use serial commas (e.g., pen, paper, and pencil) Hyphen: Do not hyphenate words beginning with non (e.g., nonresident) unless the second word consists of more than one word (e.g., non-English-speaking). Do not hyphenate most compound words with prefixes (e.g., reelect, underused, etc.) Numbered lists: Use number lists starting with 1. for lists where order is important (e.g., procedure steps). End each sentence with a period. Sub-lists should start with (a), (b) Period: Do not use periods in abbreviations or acronyms (e.g., CFA not C.F.A) Quotation marks: Use double quotation marks around titles of songs, articles, features, essays. Use italics for titles of published books, newspapers, and movies. Generally, the period and comma go inside the quotation mark (e.g., He said, The sky is blue.). For question and exclamation marks, the position depends on the meaning of the sentence (e.g., He said, Do you really want this?, Was it John who said, The sky is blue?

Word processing

The following templates and forms are available for use: Company memo [insert name and location]

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http://www.[address/

templates Company letter Company fax cover sheet Company sales report Company website

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NCSG Hoisting Standard

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Introduction NC Services Group is committed to safety in its hoisting and rigging practices. Our Hoisting Standards are based on those set by CSA Z-150, OH&S, ASME B30 (5,9,10,20&26), ANSI A10.42.2000, WSTDA and our own rigging courses, The Fundamentals of Rigging (Basic, Advanced and Engineered Lifts). Although OH&S is not specific on the requirements in some of these standards, NCSG recognizes the need to maintain the highest possible level of due diligence. Since these standards are considered an industry best practice and Manufacturers use them, it is reasonable that we should too. This document is based on the Construction Owners Association of Alberta Best Practice for Cranes and Hoisting and NCSG policies and procedures

__________________________________________

Chapter 1 ROLES AND RESPONSIBILITIES

Overview It is important to note here that the following roles and responsibilities

are intended to define the work to be done and not to prescribe specific jobs or positions. In many cases it is very likely that one individual may be held responsible for multiple roles during a lifting operation. However, although these roles and responsibilities are assigned at the job site, it is critical that these roles and responsibilities are clear and understood by all involved.

In this chapter you will find information on the roles and responsibilities of: Crane Operators Lift Coordinator Lift Engineer/Rigging Specialist Rigger

__________________________________________ Crane Operator Definition:

A competent worker in control of the crane who, for mobile cranes at 15 tons (boom trucks 5 tons) or greater lifting capacity, must be, a) Certified to Alberta Apprenticeship standards, or, b) An indentured apprentice working under the direction of a certified journeyman crane operator __________________________________________

Crane Operator Responsibilities:

Operate the crane in a safe, controlled and smooth manner and only at the level they are signed off on.

Maintain the following crane and lifting information: o Crane log book equipment log book

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o Operators Experience Log Book record of Operators work experience and crane sign offs

Confirm the load and rigging weight Select the appropriate boom, jib and crane configuration to meet

lift requirements and determine the net lifting capacity of this configuration.

Determine the number of parts of line required. Have an understanding of the information in the cranes operating

manual (must demonstrate the ability to find and utilize the correct information) and to understand the cranes limitations.

Know, understand and properly use the cranes load charts Inspect the crane daily and perform daily maintenance as

prescribed by manufacturer and crane owner. Confirm operating aids and safety devices are operational (i.e.: load moment indicator, etc.)

Check that the site is adequately prepared for the crane. Check that all hazards have been identified, e.g., power-lines,

underground pipe-ways, culverts, etc. Assemble, set up, rig and operate the crane properly in

accordance with manufacturers specifications Inform site supervision of any dangerous conditions observed

before or during crane operations. Move the crane around the work-site either with or without a

suspended load. Assess weather conditions at time of lift to confirm lift can safely

proceed. Shut down and secure the machine properly when it is unattended Complete a Lift Calculation for each lift in excess of 75% or for

the lift of highest percentage of capacity for that particular set up.(See NCSG FLRA as per SWP015 NCSG Lift Evaluation Criteria)

Cease operations if an unsafe situation or condition is present __________________________________________

Lift Coordinator Role: Definition:

Assess lift specifics to determine what classification of lift applies. Employ a lift plan appropriate for the classification of lift. Participate in the development of lift plans for all Serious and

Critical lifts. Ensure appropriate personnel review lift plans. Ensure that the ground beneath the crane can support the loads

imposed by the crane. Ensure that adequate space is provided to safely assemble, erect,

and operate the crane, as well as materials such as timber mats, cribbing and blocks.

Ensure cranes are placed in the optimum locations for capacity and clearance from obstacles.

Ensure cranes are currently certified with all known deficiencies corrected.

Inform the crane operator of any hazardous site conditions, e.g., water lines, sewers, overhead power-lines, etc.

Ensure that the load weight, center of gravity and maximum radius required for the lift have been accurately determined.

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Check the crane charts to ensure the machines are rigged in the optimum configuration.

Confirm initial pick and final set locations and orientations of the object are correct and the best possible.

Communicate the load weight to the crane operator. Ensure pre-lift meetings to discuss all hazards in detail to minimize

risks and ensure and that the workers all have an opportunity to input and participate and that everyone is aware and ready for the work to be performed.

Verify that the Crane Operator is properly certified and competent to safely perform the lift and signed off on the equipment designated.

Verify only competent rigging personnel to work with the crane. Ensure the lift procedure and plan are followed explicitly and that

any required changes to the plan are reviewed with the Lift Engineer/Rigging Specialist prior to implementing the change. If the lift can not be carried out as per the engineered plan, then the lift must be stopped until a formal review has been conducted and all parties understand the revised plan.

Work with the site owner to develop an emergency action plan and communicate it to all personnel involved with the lift.

Designate a competent signal person and identify this person to the crane operator. Radio communications will be necessary if signal man cannot maintain a direct line of sight with both the operator and the load. No relaying of signals is allowed

Ensure that each load is properly rigged for lifting. Determine that the load is secure and balanced before lifting more than a few centimeters above the support.

Assess weather conditions at time of lift to confirm lift can proceed safely.

__________________________________________

Lift Engineer Rigging Specialist:

Definition: A person who is, a) A Professional Engineer as defined by the General Safety Regulations [GSR 1(1)(+ t)] And/Or b) Deemed by the employer to be appropriately trained in the preparation and development of lifting studies.

__________________________________________ Lift Engineer Rigging Specialist

Responsibilities:

The requirement for using the expertise of a Lift Engineer/ Rigging Specialist will be determined by NCSG and the Client based on the specifics of the lift to be done.

__________________________________________

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Lift Engineer Rigging Specialist Primary Duty

The primary duty of the Lift Engineer/Rigging Specialist with respect to lift studies is, as with all engineering functions, to ensure the protection of life, limb and property, of both the company and personnel involved and the public, through the sound application of knowledge, training and experience.

The Lift Engine e r/Rigging S pe cia lis t will provide te chnica l s upport and resources for the planned lift.

__________________________________________ General Duties Investigate and understand the nature of the lift.

What is to be lifted, size, weight, center of gravity, special conditions, etc.?

What is the initial and final position, orientation, elevation, etc. of the load to be lifted?

Are there any special weather/climate conditions or concerns? Are there any special ground or area conditions or concerns? Soil

compaction, matting requirements to ensure stable ground conditions for the crane.

Has the equipment been pre-determined and what is available?

__________________________________________ Design the Lift (plan how to make the lift)

Identify the optimum location for the cranes for capacity and clearance from obstacles.

Will the crane(s) have to travel or swing? Size the crane(s) to suit the requirements, both primary and

secondary as may be required. Crane capacity must be calculated through each phase of the lift.

Calculate the point loading on all cranes involved in the lift, i.e. tracks and outriggers.

Size, design and/or detail the rigging hardware to suit the lift. Prepare drawings, plans and specifications as required.

__________________________________________

Communicate the details of the lift

Issue drawings, plans and specifications to the people who will make the lift.

Review, discuss and revise as required with the people who will make the lift.

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Planning Review drawings and/or site information to verify access,

clearances, identify obstructions and eliminate interferences with respect to the lift.

Verify lift lug information, both head and tail if required. Verify crane charts, boom length, and accessories required.

__________________________________________ Design

Plan how the crane(s) will physically make the lift. Specify the rigging, sling diameter, length and quantity. Select shackle size, clearance and quantity. Select and detail any new items required. (i.e. Spreader Bars,

Equalizer Bars, etc.) Prepare sketches/drawings.

__________________________________________ Rigger:

Definition: A competent worker designated as the rigger. Note: The degree of competency and responsibilities for the rigger must meet and be consistent with the requirements of the lift to be performed.

__________________________________________ Rigger Responsibilities:

Must be competent to perform rigging activities Rig loads and equipment to the Manufacturers recommendations Interpret the sling charts and lift plans Identify appropriate rigging components for the load to be lifted Visually inspect rigging components on a regular basis and prior to

each lift to ensure compliance with appropriate Standards, Codes, Specifications and

Procedures (see CSA Z-150-98, ASME B30 Standards [9,20,26]) Know and understand the operating parameters of cranes. Be capable of identifying different rigging components and to be

knowledgeable in their proper application. Be capable of performing inspections of applicable rigging

components to ensure they are in an adequate condition to perform the lifting tasks. (as per ASME B30-9.20,26)

Wire rope inspections should be performed to manufacturers specifications and/or to the wire rope specifications established in ASME B30-9.

Be able to produce documentation showing hours of training accomplished in understanding and applying principles and components.

Be capable of reading Wire Rope/Synthetic Sling capacity charts. Be knowledgeable of the different sling configurations available

and know which to use on different load applications. Be knowledgeable of the weight of the load to be lifted. Be knowledgeable and capable of using the hand signal chart for

hoisting and moving loads.

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Give all signals in a slow, smooth and decisive manner. Also be able to clearly communicate appropriate signals via radio.

Be aware of overhead hazards and obstructions. Be aware that the swing path must be kept clear of vehicular and

pedestrian traffic. Be aware that the load should not be brought over the top of

people unless unavoidable (as per OH&S part 6-69(1) (2) Loads over work areas).

Communicate with the crane operator throughout all stages of the rigging process.

__________________________________________

CHAPTER 2 Training, Competency and Certifications Overview NC Services Group (NCSG) and its companies will comply with all

local and federal regulatory bodies pertaining to the verification of qualification and competency of Operators of powered mobile equipment. NCSG has a system in place that evaluates and tracks competencies based on training, testing and evaluation by a person deemed competent for the task being performed. The company will make certain that only employees signed off as competent at the required operational level are assigned to and operate NCSG equipment. Finally, the company will ensure that only an employee signed off as an evaluator may sign off an Operator and only at the level that the evaluator is signed off at (reference: NCSG Qualification Verification Policy)

__________________________________________ Minimum Requirements

As an on-going action, development and implementation of our continuing education plan will include the following in house courses. Basic Lift Operating Principals Chart Reading Basics Chart Reading Crane Specific (LTM 1080, Grove RT, Liebherr

Crawler) Fundamentals of Rigging (Basic, Advanced and Engineered Lifts) WHMIS CBT (Computer Based Training Module) Fire Extinguisher Training

Also included are: Hire on Qualification Exam and Practical Evaluation (Equipment

Specific) Fundamentals of Rigging Challenge Exam Periodic Crane Specific Re-Evaluations Apprenticeship preparation Exams for 1st and 3rd period AIT

exams.

__________________________________________

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Minimum Competencies Lift Engineers Rigging Specialist:

Knowledge of hardware and equipment (cranes, rigging, slings, wire ropes, load charts, etc.)

Experience with lift procedures Working knowledge of American Institute of Steel Construction

(AISC) and other relevant standards codes and practices. Ability to prepare and interpret site and lift plans and drawings Drafting and/or auto-cad experience

__________________________________________ Lift Coordinators

Ability to read and understand Lift Plans and drawings Sound working knowledge and understanding of the use of

hardware and equipment (cranes, rigging, slings, wire ropes, load charts, etc.)

Task leadership abilities Communication skills Ability to work under stressful conditions Ability to make critical decisions Previous experience with lift execution and familiarity with the type

of lifts being conducted Ability to identify hazards and risks associated within the lift area

__________________________________________

Crane Operators

Provincial or Inter-Provincial Certification or an Indentured Apprentice

Sound working knowledge and understanding of the hardware and equipment (cranes, rigging, slings, wire ropes, load charts, etc.)

Ability to read, understand and implement lift plans, lift studies and drawings

Ability to recognize hazards and risks within the lift area Clear understanding of lift dynamics Previous experience or familiarity with the type of lift to be

performed

__________________________________________ CHAPTER 3 Standards for Inspections, Performance Monitoring

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Overview Inspections and Performance Monitoring has been broken out into two

broad categories, 1) the physical crane itself, and 2) the related equipment commonly used in lifting operations

__________________________________________

Minimum Critical Specifications for Crane Inspections and Monitoring Crane Log book

Pre-use checklists must be filled out daily and must include the following; Mechanical inspection Structural condition Time, Date, Weather conditions Modifications Hour Meter reading Damages Running repairs All incidents involving the crane Shock loading incidents

__________________________________________

Crane Maintenance Records and Reports

The crane maintenance records will include, but not be limited to the following items: Preventative maintenance program: Checklists what was checked Frequency of Preventative Maintenance checks Date of last Preventative Maintenance check Any repairs made during the Preventative Maintenance check Whether the Preventative Maintenance program complies with the

Manufacturers specifications. Any incidents or shock loading events involving the crane What happened When the incident happened Evaluation results for equipment inspection post incident

__________________________________________

Inspection Reports

The types of Inspection Reports included in this section are generally prepared by qualified Engineers and will require Engineers stamp of verification on the report. These inspections are typically performed to re-certify the crane and serve as a Quality Assurance function. Inspection will be performed as per the following: At a frequency indicated by the Manufacturer specifications or

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At least annually (NCSG Annual Inspection Report) or After any incident involving the crane The Inspection report must include the specifics of what was

looked at and what was found during the inspection.

NOTE: All repairs for any damage must be documented to record that proper repair procedures have been followed, Quality Assurance inspections have been performed and crane re-certification has been completed.

__________________________________________ Physical Conditions Inspections

Physical Condition Inspections are typically performed prior to issuing the crane through a lease agreement; (In-going) as well as when the crane is returned from a lease. (Out-going) The purpose of the inspection is to verify the physical condition of the equipment before turning it over to, or returning it from, operation. Other types of Physical Conditions Inspection are those conducted on a Daily, Weekly and Monthly basis. These are typically considered equipment Pre-use checklists used by Crane Operators and Lift Coordinators on a regular basis.

__________________________________________ Hoisting & Lifting Inspections and Monitoring: Hazard Assessments

Hazard Assessments must be conducted prior to any hoisting or lifting operation. These assessments may vary dependent on the site specifics and location as well as the classification of the lift. Hazard Assessment review teams should include all key parties involved in the lift as well as members of the local Operating Units (if applicable). In some situations an independent third party review may be deemed appropriate.

__________________________________________

Each Hazard Assessment will be:

Site and job specific Accounted for in the lift plan Include hazard and risk mitigation actions Include contingency and emergency response plans

Typical Hazard Assessments will consider but not be limited to the following issues:

Percent of crane capacity Changes or transition of critical personnel associated with the lift Ground conditions Compaction Overheads lines, obstructions, etc.

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Underground equipment or hazards Trajectory of load if dropped (which way will it fall) Electrical equipment conductors Weather conditions Outrigger and track loading Matting Process operations local process hazards Area personnel Multi-lift plans

Use and Inspections of Personnel Lifting Devices: Inspections required for Personnel Lifting Devices are well documented in the OH&S Legislation. Compliance to this Legislation is mandatory. (CSA Z 150 - 98). The design, assembly and use of personnel lifting devices must comply with all applicable Codes, Legislation and Industry Standards

Man Baskets must be properly certified and maintained in accordance with applicable Standards. Lift calculation form must be filled out (as per NCSG SWP017 Man Baskets available upon request).

Inspections of Rigging Equipment Records for Rigging Inspection will include: Visual daily inspections, maintenance and history. All Rigging must be inspected and used by competent workers according to OH&S Regulation, ASME B30 (9,20,26) manufacturer specifications and in some cases, site specific rules.

__________________________________________ CHAPTER 4 Lift Assessments and Planning

The minimum Standards and Critical Specifications for Lift Assessments and Planning will include the following:

1) Lift Assessment Processes 2) Lift Planning Processes knowing the load 3) Classifications of Lifts terminology, standards, controls

(Standard, Non-Standard, Critical) 4) Engineered Lifts / Non-Engineered Lifts 5) Crane lift capability and selection matched to load 6) Operator skills and competencies selection matched to lift

requirements 7) Lift Controls 8) Supervision of Lifts (ensuring compliance to lift requirements

and plans) 9) Permits 10) Meetings of all types planning meetings, pre-lift meetings,

hazard assessment meetings, etc) 11) Communications pre-lift, during the lift, post-lift, etc. 12) Emergency planning and procedures 13) Incident response

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14) Lift Procedures standardized checklist review process, depth dependant on lift criteria and classification

Multi-Crane Lift Planning Summary:

Because of the complexity of multi-crane lifts, it is not possible to list all of the planning requirements. The following list represents a solid groundwork for lift planning; 1) If possible, use one crane. Often the extra money spent to bring in one crane large enough for the job, also brings extra safety out of proportion to the actual cost. 2) Know the exact weight and center of gravity location of the item to be lifted. 3) Develop a formal lift plan, which should consider;

Boom cle a ra nce s to the loa d, rigging, s ite obs ta cle s a nd each other. A s te p by s te p lift pla n with the loa d cha nge s cons ide re d. Ope ra tions a nd e ngine e ring s hould de ve lop this pla n together, in order to draw from each others experiences.

4) Use only very experienced people; engineers, operators, riggers, foremen, supervisors, and signalmen should all be well seasoned in this type of lift. 5) Use cranes that have adequate excess capacity:

A rule of thumb is tha t a ll cra ne s in a multi-crane lift should be limited to not lifting in excess of 75% of their chart capacity. This may be safely exceeded on a single main lift crane with proper planning by experienced engineering and operations personnel. The 75% rule should never be exceeded on the tail crane, due to overloads that can occur during the lift due to signaling. Any deviation from this would be grounds for an engineered lift plan. De-rating of all components is just good practice.

6) Use proper ground preparation and matting; the travel path must be properly designed and prepared. 7) Designate signalmen; usually one person is the rule, but if more are required, (ground crew and an erection crew), two-way radios with a dedicated frequency are recommended. 8) Monitor the load lines for out of plumb conditions, and correct as the lift proceeds. 9) Try to use cranes equipped with properly functioning (accurate and calibrated) load moment indicators. 10)Check everything before the lift begins: All those involved in the lift should take part. This check should also include wind and temperature. 11)Hold a pre-lift meeting. Any and all hazards should be discussed in detail, as this is to minimize risks. Ensure everyone is aware. 12) Follow the lift plan; if conditions change and you must vary from the plan, stop the lift and discuss what will be changed. CONSIDER THE IMPACT OF CHANGE. 13) Where possible, perform only one crane function at a time. 14) Coordinate the cranes; if two cranes are hoisting in tandem, make sure the load stays LEVEL and the two load blocks move as one. 15) Be prepared to stop; if anyone involved in the lift feels, at any time during the lift, that something isnt right STOP IMMEDIATELY!!

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16) Stay calm and cool; if you are not the type of person that can do this, have your lift responsibilities designated to someone else.

Ma ny ma jor cra ne a ccide nts ca n be tra ce d ba ck to s ome one who made a wrong decision because they got excited or could not think clearly under pressure. Your ne xt de cis ion doe s nt ha ve to be quick, but it doe s ha ve to be the right decision. Know wha t you a re doing;

17) Watch for signs of stress and pressure on the crew members;

Ye lling a nd s houting is often an indicator of someone who doesnt know what they are doing or that they cant handle pressure. If the re ha ve be e n a ny dis a gre e me nts , ta ke a bre a k be fore making the lift and make sure they are settled.

18) Make sure the lift area is cleared of all non-essential personnel. Only those directly involved with the lift need to be there.

__________________________________________ Classification of Lifts:

Overview The personnel involved in the Lift will apply the appropriate controls and coordination to ensure the safe and effective execution of the Lift (see following sections for recommended controls). Many types of lifts are possible, however to ensure common terminology and consistency, all lifts will be defined using the following classifications;

1) Critical Lift 2) Non-Standard Lift 3) Standard Lift As per NCSG SWP015 Lift Evaluation Criteria (Available upon request)

__________________________________________

CRITICAL LIFT Criteria

Lifts involving two or more cranes, where any of the cranes involved will be lifting above 75% of capacity of the respective crane chart. All lifts exceeding 90% of rated chart capacity of the crane.

Any lift where failure of the lift could endanger existing facilities or

one-of-a-kind equipment or processes

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Controls Engineered Lift Drawing Any Variance from this standard requires a Safety Variance Request form be filled out and signed by VP of Operations and VP of HS&E and Training

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NON-STANDARD LIFT Criteria

Any lift involving one or more cranes where all the cranes involved are lifting between 75% and 90% of the respective crane chart.

All lifts where ground conditions are questionable.

All Lifts involving a Man Basket.

All lifts where the weight of the object is not known.

Any lift where the cranes is setup over manholes, catch basins,

sewers, sinkholes or other known surface or sub-surface interferences such as firewater lines etc.

All Lifts being made over people or building(s)

All lifts that are within 7 meters of an energized power source

Any lift in a confined space or restricted area where the load or any

part of the crane structure could come within 24 inches (600 mm) of any existing structures.

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Controls

Lift Evaluation forms (I.E. lift calculation on FLRA) are to be used for all lifts 75% of capacity or higher (as per Alberta OH&S code 2009) or for the highest percentage of capacity for Standard Crane Lifts and all Non-Standard Lifts whichever is greater.

Personnel involved in a non-standard lift will be in communication,

prior to the lift, with a NCSG Crane Supervisor, Manager, or Safety Representative to discuss the lift, the hazards present, and the mitigation controls to be implemented prior to the lift.

All personnel (operators, riggers, supervisors, etc.) involved in the

non-standard lift will be informed of the lift and the procedures to be followed in a Pre-Lift meeting.

The Hazard assessment will determine if a lift study, prepared and

stamped by a professional Engineer, is required. __________________________________________

NCSG will steward to the more stringent standard between client and company. NCSG reserves the right to deem any lift a critical lift based on the risks and hazards presented.

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CAUTION Different job sites have their own rules and definitions regarding Lift Criteria and Procedures. Be aware of what a particular job site requires for Lift Controls. OH&S regulations represent the minimum requirements. Always operate to the highest standard Client or company.

__________________________________________ Chapter 5 Incident Reporting:

In general ALL crane incidents are to be reported and investigated to determine the root cause of the incident. Typical examples of incidents that must be reported are as follows: Shock loading Boom Contact Boom side loading Personal injuries Equipment damage Rigging damage Load shifting or Dropping Engineered lifts that do not work as planned Near misses Environmental incidents Equipment Upset (Crane tipping over)

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Chapter 6 Basic Crane Safety Rules:

1) Know the equipment you are working with 2) Know your load and the radius 3) Understand and interpret load charts 4) Always use proper rigging practices 5) Inspect and monitor all critical equipment regularly 6) Look up and LIVE 7) Be aware of all surrounding area hazards and obstructions 8) Never walk under a raised load 9) Secure and restrict access to the lift area 10) If you are unsure or dont know STOP and ASK 11) Ensure all personnel associated with lifting operations are

competent and qualified to perform their work. 12) Never leave a load suspended with the crane unattended. 13) All work within 7 metres of an overhead energized power source

requires permission form the service provider. (See NCSG SWP014 Working Near Power Lines, available upon request)

14) Cold Weather Operation shall comply with the manufacturers recommendations and/or NCSG SWP019 Crane Cold Weather Conditions

15) Working near lightning. NCSG follows the 30/30 rule. If there is less than 30 seconds between the Lightning and the Thunder all operations will cease until 30 minutes after the last lightning strike. As per NCSG SJP015 Working in Lightning Conditions

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16) Operators will only take signals from a designated signaler identified with a gauntlet with the exception of a stop signal which can be given by anyone.

17) Set Up All cranes with outriggers must use them to level the crane, fully extended and pinned (if required by the manufacturer) unless there is a compelling reason to do otherwise. Any hoisting on 50% reduced outriggers requires Supervisor authorization, any hoisting on 0% outriggers or rubber (other than pick and carry for RT locked over the front) requires a Variance form be filled out) wooden mats must be used any time the crane is set up that are at a minimum 3 times the surface area of the float for ideal conditions. Steel mats may be required if ground conditions warrant it. The operator must be aware of ground conditions and all underground utilities or vaults prior to set up. No 360 hoisting on rubber is allowed. Pick and carry is limited to over the front locked on R/T cranes and all applicable load charts must be strictly adhered to with the load tied back to prevent any increase in radius while traveling. Crawler crane pick and carry must follow manufacturers guidelines.

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Chapter 7 Rigging Slings:

1) All slings must be manufactured, maintained and inspected as per OH&S, WSTDA and AMSE B30-9 standards.

2) All slings must have a legible tag as per ASME B30-9 and WSTDA 3) Always select the best type of sling and hitch for the lift 4) Angles and choke configuration must be considered and de-rated

appropriately 5) Slings and loads must be protected from damage using

appropriate softeners where applicable. 6) On multi leg bridals of 2 or more slings the capacity must be based

on 2 slings sharing the load only, unless some method of equalization is used as approved by the engineering department.

7) Rigging hardware must match the capacity of the slings. No sling should be used with smaller hardware than is required to match the capacity as damage may occur to the sling.

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Rigging Hardware: 1) All rigging hardware must be manufactured, maintained and

inspected as per OH&S and SAME B30-26 standards. 2) All Rigging Hardware must have the manufacturers name and WLL

in raised letters on them. 3) Shackles must be used in accordance with ASME B30-26 4) Never have the running line of a sling over the pin of a Screw Type

shackle. 5) Shackles used on a hook the pin may need to be shimmed to

centered the pin on the hook

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6) Shackle pins must be fully seated and torqued as per manufacturers specifications and ASME B30-26

7) All Rigging Hardware must be used in accordance with ASME B30-26

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Below the Hook Lifting Devices:

1) All below the hook lifting devices such as spreader bars, equalizer bars, transfer beams, material baskets, etc. must be manufactured, used, inspected and maintained as per ASME B30-20

2) All such devices must receive NDT (Non-Destructive Testing) testing annually or as required by use or client requirements.

3) All such devices must have the name of the manufacturer, the WLL and weight of the device along with a sticker for current certification clearly visible on the device. Operators must be aware of the capacity of the device in the configuration used.

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Manually Operated Overhead Hoist (Chain Falls, Come Alongs)

1) All Manually operated lifting devices must be manufactured, maintained and inspected as per Manufacturers specifications.

2) Always know the load you are imposing on such a device 3) Never use a cheater to increase the loading on such a device 4) Never use as a stand alone piece of rigging when attached to a

crane hook 5) Never use the crane to apply the load to the lifting devise. Load

must always be applied by hand! 6) Always use a safety sling of slightly longer length in case the

device fails when used in Crane rigging applications. 7) When transferring a load from crane to a lifting device or the

reverse always allow the device to do the transfer, not the crane. 8) Never use the chain to wrap around the load for hoisting. 9) Since these devices have a design factor or 3:1 you should only

use 60% of their capacity when used on the hook of a crane. __________________________________________

Tag Lines Tag and hoisting lines OH&S Code

70(1) If workers are in danger because of the movement of a load being lifted, lowered or moved by a lifting device, an employer must ensure that (a) a worker uses a tag line of sufficient length to control the load, (b) the tag line is used in a way that prevents the load from striking the worker controlling the tag line, and (c) a tag line is used when it allows worker separation from the load. 70(2) An employer must ensure that tag lines of non-conductive synthetic rope are used when there is a danger of contact with energized electrical equipment.

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70(3) An employer must ensure that tag lines are not used in situations where their use could increase the danger to workers

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Rigging Absolutes:

1) Never used damaged rigging 2) Always inspect rigging prior to any use 3) Always know the weight of the load 4) Always know where the center of gravity of the load is 5) Never over load the rigging 6) Always know the capacity of the rigging in the configuration you

are using. 7) Always account for sling angles, chokes and any other capacity

reducing factors 8) Always line the boom up properly and account for deflection 9) Never stand in the bight!!

Chapter 8 Variances Overview The NCSG Hoisting Standard is a minimum standard and where

exceeded by Governmental Safety Regulations, the Governmental Safety Regulations will govern. This program and/or any part thereof cannot be changed, modified or deleted, unless as identified as below.

__________________________________________ Variance to NCSG Lift Classification Any variance from the NCSG controls required for a Critical Lift would

require a risk assessment developed by the NCSG Crane and Rigging Supervisor and NCSG Safety Advisor and be signed off by the VP of Operations for the area and the VP of HS&