quality control system and iso 9000
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ISOTRANSCRIPT
QUALITY CONTROL SYSTEM AND ISO9000
By
Munif Ahmad
SVSB, Business and Management Department
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QUALITY CONTROL SYSTEM AND ISO9000
“Prevention is better then cure”
“Prevention”
and
“Cure”
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Basic Definition
International Standard Organization ISO
“A series of management and quality-assurance standards developed for firms competing in international market”
Organizational Quality Control Departments
“In an organizational, any method of determining the extent to which goods or services match some specified quality standard.
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Common Control Tools
Car break paddle Traffic lights Panadol Electric Fuse UPS (Uninterrupted Power Supply)
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Steps in the Control Process
Set Standards
Measure Actual Performance
Compare Actual Performance to Standard
Take Corrective Action if Necessary
Do Nothing
Solve the Problem
Revise the Standard
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QCS Approach
Internal Quality Control Inspectors Departmental Standards Organizational Standards Total Quality Management
TQM Quality Control Circles
External Government International
1963 MIL US MILITARY
1969 AQAP NATO
1973 DEF 05-21 UK DEFENCE
1979 BS5750 BSI
1987 ISO 9000 ISO
1994 ISO REVISION 1
2000 ISO 9000 VISION 2000
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Competitive Viewpoint
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Producer’s Viewpoint
Customer’s needs Meeting needs Faultless processing Reliable bought-in
material and components
Certified performance and safety
Suitable packaging Punctual delivery Efficient back-up
service Feedback of the field
experience
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ISO 900020 Requirements
Management Responsibilities Quality System Principles Auditing the Quality System Quality in Marketing Quality in Purchasing Control of Verification Status Non Conformity
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What are the constituent parts of ISO 9000
ISO 9000 Is a guide to selection and use of the appropriate part of the ISO 9000 series.
ISO 9001 Relates to quality specification for design/deployment, production, installation and servicing when requirement of goods or services are specified by the customer in terms of how they must perform and which are then provided by supplier.
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What are the constituent parts of ISO 9000
ISO 9004 Is a guide to overall quality management and the quality system elements within the ISO series.
ISO 9002 sets out requirement where a firm is manufacturing goods or offering a service to a published specification or to the customer's specification.
ISO 9003 Specification the quantity system to be used in final inspection and test producers.
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How many !
Can you guess how many number of
ISO Certifiedcompanies are in Brunei?