Quality Management

PracticesIn

Perera and Sons Bakers

Nishan

Pushpika

Sachini

Sandun

Malika

Harshani

Shehani

Amila

What is Perera and Sons

• Charles Perera• Over 100 years• Largest Bakers in Sri Lanka• 120 Outlets

Recruitment and Selection

• Managers and Senior Positions- Publish Vacancies- Short list the most suitable employees- Select from the Interview• Outlet staff and minor staff- Recruit according to the company

requirement- Equal opportunity

Training and Development

Product Line

• Old – Pastries, Cakes and other sweets• New – Sandwich bread to bran bread,

Pastries to food trats, Sandwich to Cutlets, Butter cookies to ice coffees

Organisational Structure

Quality Management Practices• Procedure for management review• Procedure for Purchasing- Inspection of specifications- Supplier Evaluation- Approved list of Suppliers- Testing

• Records for Inspection-Product specification Records-Approved list of Suppliers-Purchase requisition Records-Purchase order Records-Supplier Files-Supplier evaluation questionnaires-Records for Ovens and Minor staff work

• Procedure for Process Control

-Production plan-Quality plan-Work Instructions

• Preventive maintenance record• Personal Hygiene record

• Proper storage of raw materials and semi finish products• Quality plan for each product• Procedure for inspection and testing of products

-In coming products inspection and testing

-In process products inspection and testing

-Final products inspection and testing

 

 

 

•Procedure for control of inspection measuring and test equipments• Procedures for handling of customer complaints •Procedure for internal quality audit•-Step1- Audit scheduling- normally they will audit quarter wise•-Step2- Auditing each department•-Step3- Get audit report from each department

•Procedure of handling storage, packaging and reservations of products

 

• Procedure for receive and issue of incoming products for production purposes

-Received incoming products-Issue of incoming products for

production

• Procedure for control of non-conforming products• Procedure for training

Analysis

Ten OutletsRajagiriya Main Factory

SWOT Analysis

Strengths 75,000 bakery products and

attracting over 15,000-20,000customers daily.

Every Consumer Category

Reasonable Prices

Quality the main marketing tool

Audits for inspection

Weaknesses Not enough tables and chairs

Do not have sanitary facilities

One cashier for each Outlets

Not capable of meeting customer demand

Parking spaces are low

Lacking from maintaining quality standards.

SWOT Analysis

Maintain the quality

Obtaining quality certifications

Implementation of Quality related promotions

Quality assurance recruitment

Implementation of suggestion boxes

Threats Changes in the consumer’s

expectations.

Rise of local & low level businessmen.

Fluctuations in the transportation and distribution cost.

High cost due to less space in the Main factory

Less Promotion related to the quality

Less implementation of decisions

Opportunities

Analysis Evidence

Recommendations• Increase space in main factory• Obtain quality standard certifications• Encourage decision making process• Uplift the Inspection of Customer Service• Equality of Outlet appearance• Stabilised cleaning system• Uplift the communication of the Quality• Increase strategies and methods to improve Quality