Quality Management System Development in a TVET school

10th Regional Policy Dialogue, Breakout session 2A

Phone Kyaw (Principal, ITC Sinde), Ministry of Industry, Myanmar

Yangon, 14 - 15 November 2019

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Implementation ofISO – 9001:2015 Quality Management System (QMS)

In No.1 Industrial Training Center (ITC) (Sinde)

ISO 9001 – benefits for ITC - sinde

• Define and document procedures and current status➢ all the hard work from the past won’t vanish away

➢ Once a procedure is defined and documented it is person independent and can be used over and over;

• Continuous improvement of the status➢ ITC Sinde has to take action to become better step by step

➢ save resources, time, and money

• Under the Guideline of Quality Standards and Procedures➢ Daily tasks easier by following the standards and procedures

➢ The quality of management is assured

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Project Steps

1. Forming ISO implementation Teams

2. ISO Awareness Training

3. Created & Developed The Quality Documents

4. Practiced And Implemented Quality Management System

5. Internal Quality Auditing and Management Review Meeting

6. Review The Quality Documents

7. First Initial Auditing

8. Main Auditing

9. Certification

ISO 9001 – Roles and Responsibilities

• Management Team

• Supporting Team

• ISO Working Team

• External Support (UNITEAM & GIZ consultant)

• Sponsors (MOI & GIZ)

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❖ Awareness and Auditor Training

➢ Purpose, structure and requirements of ISO 9001:2015

➢ initiating, preparing and conducting audit activities

➢ preparing and distributing the audit report

( 5.3.2018 to 7.3.2018)

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❖ Preparing Quality Management Documents

• Prepared the Quality Management Documents and explained how to practice andimplement the QM Documents (Quality Management Manual, Quality Procedures, QualityForms, Appendices)

• Participants : Quality Team members in Organization Chart of No.1 ITC – Sinde.

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❖ Awareness trainings of staffs and teachers❖ Practices of procedures

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▪ Developed the quality documents together of teachers with Quality Team▪ Suggestions and feedbacks from teachers and staffs▪ Practice together with teachers and staffs and even with students▪ Creative thinking for development both teachers and students▪ Appreciation of what have been done▪ Create a stimulating environment and assess their awareness on quality

Maintenance of a Machine Maintenance ProceduresMatrix with Manual and

log book

Teachers and student together prepare and

practice

Assess the outcomes in line with standards

Reward and appreciation

❖ Developing quality culture in classroom and Workshop

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▪ Conducting meaningful evaluation

❖ Encouraging teachers and staffs for quality development

▪ Providing meaningful professional development

▪ Establishing open communication and collaboration

▪ Celebrating the achievements

Performance Appraisal

Competency Matrix

Need Assessment for advanced trainings

Interviews and Checklists

Internal Trainings (Coaching)

External Didactic and TechnicalTrainings

Career opportunities and promotion endorsement

Lateral organization Open doors for discussion Excellence communication with each other and teachers from other ITCs

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❖ Preparation for Certification Audit

❖ Internal Quality Audit (5-7.9.2018)

❖ Management Review Meeting (14.9.2018)

▪ Audit all the documents prepared▪ Practices in accordance with guidelines and procedures▪ Awareness of staffs for Quality

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❖ Certification Audit

By Myanmar Bureau Veritas Ltd.

❖ Initial External Audit (12.10.2018)

❖ Final Certification Audit (20.11.2018)

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❖ Certification Ceremony

( 15.2.2019)

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❖ Management Review Meeting (2019) (28.1.2019)

❖ 1st Internal Quality Audit (21-23.5.2019)

❖ 2nd Internal Quality Audit (2-4.10.2019)

❖Sustainable Development of QMS in ITC Sinde

▪ Review All departmental procedures and quality forms▪ Monitor, update QMS , Designate action plans and goals for 2019▪ Practices in accordance with guidelines and procedures▪ Awareness of staffs for Quality

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❖ ISO Surveillance Audit for 2019

❖Sustainable Development of QMS in ITC Sinde

( 18th November, 2019 by Bureau VERITAS Ltd)

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