quality news may-june2009newsletters.cii.in/newsletters/quality_news/qn_jul09/pdf/...international...

4th Food Safety & Quality Summit2-3 July 2009, New Delhi

‘Leveraging Excellence for Global Competitiveness– Indian Food Processing Sector’

A complete Summit Report ...Read More12 Key recommendations of the Summit ...Read More

DownloadPresentations

Click to ViewPhotographs

ViewMedia Coverage

CII-IQ’s publication FAQs on Food Safety andQuality – Milk and Milk Products was also

released during the 4th Food Safety and QualitySummit 2-3 July 2009: New Delhi

Read Related StoriesCII-IQ's facilitation towards Certification, Awareness & Capabilitybuilding in Food SectorUnique method of Increasing Training in Food Sector... OnlineTraining Programmes

13th Kaizen Conference10-11 August, 2009, MDC, YASHADA, Pune

Competition showcasing successful Cost Reduction and Manufacturing OptimisationTechniques

On Cost Reduction: 25 Companies shall present KaizensOn Manufacturing Optimisation: 27 Companies shall present Kaizens10 Presentations on Lead Time reduction, Equipment related designchanges & New Technology introduction / process modification

Also Click to View2009 TPM Award

Application Outline

Click to DownloadRegistration Form

Click here toDownload Brochure

3rd CII National Conference & Competition on Six Sigma24-25 August 2009: Bangalore

Learn Key practices fromCase StudiesCompetition Categories

Discrete ManufacturingBulk MaterialsUtilitiesTransactional Process

Read More

Life Science Conclave 2009"India: The Emerging Life Science Global Destination"

27-28 August 2009; Taj Mansingh, New Delhi

A joint programme of CII-IQ & Technology Division, CII

Click to DownloadReply Form Background Paper Tentative

Programme

Forthcoming Events

4-5 August, ChennaiEducation Excellence Programme4-6 August, BangaloreCertification Course on Central Excise& Service Tax5-7 August, GoaManaging Projects Effectively

Read More

Programmes Conductedfor FSSAI

CII-IQ in collaboration with QCI conducted a

Workshop on Adoption of Quality

Management Approach in Services of FSSAI

in the FSSAI Headquarters.

Read More

Programmes Conductedin June 2009

Training Program on ManagingInternational Logistics Competitively19 - 20 June, CII Institute of Quality,BangaloreTraining Program on HR Metrics26-27 June, Hotel Royal OrchidCentral, BangaloreTPM Deployment Seminar26 June, Pune

Read More

Copyright© 2009 CII-IQ. All right reserved

Dear All,Please find below the May-June, 2009 issue of Quality News, a monthly e-publication from CII Institute of Quality. It is our continuingeffort to provide meaningful and relevant information on the various areas of our work through the Institute. We look forward to your viewsand suggestions.

Regards,

P GirishPrincipal Counsellor & Head, CII Institute of QualityNear Bharat Nagara, 2nd Stage, Magadi Main Road, Vishwaneedam, Bangalore 560091Tel: +91-80-23289390 (D) / 23289391/6085/7690Email: [email protected] Website: www.cii-iq.in

1 of 1 7/17/2009 3:31 PM

From left: Dr Girdhar Gyani, Secretary General, QCI, MrRakesh Kumar Tandon, MD, IRCTC, Mr Ashok Sinha,Secretary, MoFPI, Mr Uttam Chatterjee, Chairman, CII

Expert Group on Food Safety & Quality and Mr P Girish,Head CII-IQ at the Inaugural Session of the Summit

4th Food Safety and Quality Summit‘Leveraging Excellence for Global Competitiveness –

Indian Food Processing Sector’

The challenges facing the Food Safety and Quality initiatives and the “need of the hour” as envisioned by the CII Instituteof Quality’s Expert Group on Food Safety & Quality could eminently serve as a working draft for industry.

CII’s partnership with the Ministry of Food ProcessingIndustries (MoFPI) in their attempt to focus on Food Safetyin India was applauded by Mr Ashok Sinha, Secretary,MoFPI at the Inaugural Ceremony of the 4th Food Safetyand Quality Summit ‘Leveraging Excellence for GlobalCompetitiveness –Indian Food Processing Sector’ on 2-3rdJuly at Hotel The Lalit, New Delhi. He emphasized thatwhile the Food Processing sector was focusing on growth,it would not be able to maintain it without taking care FoodSafety and Quality. In this context he advised adoptionofrelevant concepts from Research and Academics whichwould help upgrade Food Safety and Quality andreiterated that Media too had a parallel responsibility indisseminating the concept of Food Safety. This year, ascheme for improving the quality of street food is likely to be cleared and launched, he announced. It would look into theaspects of food safety and hygiene.

Issues of capability building, focus on training for “taking people along”, counseling and facilitation, evolving standards ofGMP would form building blocks for cost engineering as the way forward were touched upon by Mr Uttam Chatterjee,Chairman, CII Expert Group on Food Safety and Quality. Some of the other important challenges brought out during theInaugural session by Dr Girdhar Gyani, Secretary General, Quality Council of India (QCI) and Mr Rakesh Tandon, MD,Indian Railway Catering and Tourism Corporation (IRCTC) were in the areas of Quality through-out the long Supplychain. Issues pertaining to infrastructure such as adopting international standards coupled with the back-up of laboratorytesting facilities, hygiene and cleanliness, packaging, logistics of the food chain and significantly the waste disposalsystem would remain challenges that would need to be tackled for India to become export efficient and be the food basketof the world. In this context, the message of the need for mentorship by the large and privileged organizations towards thesmaller ones was not lost.

The regulatory barriers in global economies, WTO global market access restrictions and additional private standards andIndia’s preparedness for the same and scope for improvement was deliberated at length by Ms Madhulika Prakash, DDG,BIS, Mr A K Gupta, Advisor, APEDA, Ms Sashi Sareen, VP & Head- Quality, Aditya Birla Retail and Mr P C AnilKumar, Senior Manager Food Safety & Hygiene, JohnsonDiversey. Industry would benefit significantly if theseimpending trade constraints were addressed expeditiously. The linkage between a strong regulatory mechanism andgood governance was also focused upon.

CII-IQ’s publicationFAQs on Food Safety and Quality – Milk and Milk Products

was also released during the 4th Food Safetyand Quality Summit 2-3 July 2009: New Delhi

Based on the premise that excellent results with respect toperformance, customers, employees and Society areachieved through leadership driving Policy and Strategy,Employee, Partnership, and Process Management(CII-EXIM Model for Business Excellence) , thepractitioners of Excellence like Tinplate Company’s , MrTarun Daga, MD, shared with the audience how ‘CreatingAspirations’ was the secret of a successful strategy.Excellence in the Strategy Planning Process is governedby a comprehensive understanding of what roles theproduct will have to play for the Customer’s business.Benchmarking too was an important aspect of the StrategyPlanning Process which required partnering and sharing.While strategy focused on growth, there was need toanalyse the strengths and opportunities of the Strategy.Strategies, besides needing to run the business, alsoneeded to change the way of doing business. The use of Balanced score card, which was used to ensure that theinterests of all stakeholders, in a sequence of priority that the company desired, and the Strategy map, linking the thoughtprocess to operational process, was also emphasized.

In managing skills and competencies of the Food Industry, the current gaps were that the roles of the manager, trainer,food safety auditor and consultant was not always clear. For building competence, the professional development stairwayto competence was knowledge, skills, competencies and capabilities said Mr P C Anil Kumar from JohnsonDiversey.Ongoing professional development needed to include Legal updates, Improving and updating current skills, keepingupdate of government policies and learning new skills. The importance of ISO 17024 for creating a focus on defining andexamining competence was also discussed.

The innovation case-studies by IRCTC’s Mr Prem Narayan, Group General Manager and ABB’s Mr P Bisen gaveperspectives as to the level of work being done in the Indian Railways and on Process Control and Instrumentation for theFood sector. The innovative ways to popularise the Safe Food Movement in India by Technopak Advisers, Mr S.Sethi, VPgave the audience excellent pointers on “what to do”!

The application methodology and advantages of the Quality tools like TPM and Six Sigma were reflected in the two casestudies from Aradhana Soft Drinks(Pepsico) and Cadbury in their journey for Zero Loss and addressing product recalls.While presenting the Case study on Lean, JMAC’s Mr Toru Arakawa said that in the Food industry, Quality and FoodSafety were integral and were achieved through GHP,GMP,HACCP, ISO 22000 and other FSMS standards. However,the other critical issues governing the sustainability of a Food Sector organization like Cost Reduction, Delivery andProductivity could not be ignored. He explained how Cost Reduction was achieved through Lean while Delivery wasthrough Procurement, Capacity control and Demand and Supply adjustment. He added that Productivity of Machine andOperation processes were achieved through TPM while fundamentals were put in place through 5S and DailyManagement.

While deliberating on the latest trends in the Food Safety System Certification Scheme comprising FSSC 22000 and PAS220, Mr Venkataram A, MD, BSI Management Systems added that GFSI had recognized the scheme and since there waswide acceptance of GFSI by Retailers, it would henceforth lead to their acceptance as well. Excellent practices on WasteManagement in Food factories were dwelt upon by Mr Navneet Mehta, Director, Coca Cola India Inc. The Food Chainneeded to focus on such issues quickly if they were to become globally competitive.

The Valedictory session included an interesting Panel discussion which would serve as a useful working base inconceptualizing the future endeavours of the CII Expert Group on Food Safety and Quality. Chaired by Mr NavneetMehta, the Panelists included Mr Anil Jauhri, Advisor QCI, Mr Bejon Misra, MD and Trustee, Consumer OnlineFoundation and Mr P Dasgupta, Head Packaging Development, Hindustan Unilever who shared their views on the futuredirections for the Indian Food Processing Sector to achieve Global Competitiveness and the roles of the variousstakeholders in the Food Chain.

For further information please contact [email protected]

4th Food Safety and Quality Summit‘Leveraging Excellence for Global Competitiveness –

Indian Food Processing Sector’

12 key recommendations of the 4th Food Safety & Quality Summit

There is no escape from International and Private Standards on Food Safety and Quality. Indian industry needs

to gear up for these as per customer demands

1.

Need to establish a standard which is best in the world, grade the industry as per the standard and publicise

that

2.

While drafting regulations, need to keep them simple. Guidelines could include Best practices3.

Could create structures outside government where about 3,000 Food Safety Consultants could be developed to

help small organizations. The Personnel Certification Scheme could add credibility to the consultants

4.

Industry associations/boards/bodies could have a system of checking compliance to the standards and create

mechanisms of health check compliance rather than be dependant on Government for enforcing Food Safety

and Quality

5.

Scope of introducing more standards, specifications and norms of packaging. Integrated endorsement of

packaging material could be considered. A Centre of Excellence on Food Packaging suggested which would

help upgrade the industry with Science and Technology

6.

There is a need to promote Knowledge Centre for the Food Sector which could provide data on permissible

limits, testing norms, specifications, innovations and others

7.

Industry needs to widely share success stories in order to create more success stories8.

Ban on harmful chemicals, standards for chemicals and more enforcement by Govt. on banned chemicals

requires Consumers could become watchdogs

9.

24x 7 Consumer Alert and Help-line the need of the hour from the Consumers viewpoint10.

Logos, symbols on Food to build trust and credibility amongst consumers need to be introduced11.

Consumer Health and Safety should prevail over commercial interest and profitability in order to sustain a Food

Business

12.


<<Back

1 of 1 7/17/2009 3:41 PM

Impact of facilitation towards Certification, Awareness and Capability buildingby CII in the Food Sector reflected in the growing export over the last three years

CII-IQ’s FSQ initiatives on Clusters, Capability building programmes and publications which are made available in printedformats and in the public domain, have resulted in upgrading Food Factories to international norms, developingcompetence of personnel in the industry and entire Food Chain, dissemination to masses and to the growing exportpotential of this segment.

This is backed by the positive export growth data and the quantified CII initiatives below:

INDIAN EXPORT DATA IN FOOD SEGMENT

(Rs in Lakhs)

Source: DGCIS Annual Export

Category YEAR YEAR %INCREASE YEAR %

INCREASECUM. (INR)

FOR 3 YEARS

2005-2006 2006-2007 2007-2008

Fresh Fruits &Vegetables 169,740 246,833 45 243,712 -1 660,285

Other Processed Foods 290,916 399,545 37 652,315 63 1,342,776

Processed Fruits &Vegetables 262,680 267,800 2 245,145 -8 775,625

TOTAL 723,336 914,178 26 1,141,172 25 2,778,686

In value terms, Indian food export under 33 different categories have risen to Rs 11,412 crores in 2007-08 from

Rs 7,233 crores in 2005-06 registering a cumulative increase of 58%

India's fast economic growth is projected at an average GDP growth of over 7.1% in 2009-10

FDI increased to USD 17.21 billion (Mar-Nov last year) registering an increase of 137%

Food consumption has an annual growth rate of 4.1% expecting to reach USD 344 billion by 2025

Cold storage capacity presently at 5101 million MT is expected to touch 24,323 million MT by 2014-15

CII Institute of Quality Initiatives

1 of 2 7/17/2009 3:42 PM

1>>Upgrading Food Factories in Clusters to International norms through Certification Facilitation(2004-2009)

CII-IQ initiated 46 factories certified to HACCP

4 factories undergoing ISO 22000 Stage 1, Certification audit

69 factories in 14 clusters; 11 clusters in 54 factories successfully completed.

CII-IQ has enabled capability of Food Factories to obtain certification by Accredited Certification Bodies by

Improvement in Good Hygienic Practices,

Implementation of HACCP compliant infrastructure,

Meeting customer and export specifications through HACCP and ISO 22000,

Company wide Awareness on Food Safety,

Employee Involvement in Continual Improvements (Kaizens),

Reduction of Customer Complaints and Rework and Rejects

2>> Capability Building by CII-IQ Food Safety Programs for Food Chain 2007-09)

Sensitisation Courses in 12 locations impacting over 500 participants

Conferences, Best Practices Sharing Programs and Workshops in 7 locations impacting over 400 participants

Baseline Surveys on Food Safety: Street Food Vendors for GOI in 3 locations covering more than 1000 Street

Vendors and Small Eateries in Delhi for FSSAI, with an aim to upgrade the standards of Hygiene. The small

eateries were surveyed in view of the forthcoming Commonwealth Games in 2010 with plans for upgradation and

rating of the Eateries to acceptable standards of Hygiene

3>> Dissemination of Food Safety Concepts to Masses through Publications (2009)

CII-IQ presentation on “Food Safety & Quality Day 16th October, 2008” and “Food Safety -7 Points to do” hosted

in MoFPI website for country-wide access

“CII – Food Safety Tips for Housewives”: hosted in MoFPI website for country-wide access over 5000 copies

printed and disseminated

“CII-14 Point Check on Food Safety for Street Vended Food” : hosted in MoFPI website for country-wide access

over 5000 copies printed and disseminated

“FAQs on Food Safety and Quality – Milk and Milk Products” : released by Hon’ble Secretary , Ministry of Food

Processing Industries in 4th Food Safety & Quality Summit, 2nd July 09, New Delhi. The booklet is aimed at

disseminating basic knowledge on how to produce and handle milk hygienically by adopting food safety practices

and shall serve as a handy Ready-Reckoner for Milk handlers in the milk supply chain and the consumer.


<<Back

2 of 2 7/17/2009 3:42 PM

Launch of Webinars : Online Training on Food Safety “Transition from HACCP to ISO 22000”

CII Institute of Quality in partnership with BSI Management Systems launched the 1st in the series of Webinars for the Food Sector - Transition from HACCP to ISO 22000.

In response to the need for cost effective training solutions, Dr Indrani Ghose, Principal Counsellor, CII Institute of Quality and Ms A Kapoor, Head, Food, BSI Management Systems, on 2nd June, addressed an e-audience across the country through the online training program.

The key drivers to the concept of Global Food Safety which has moved to new dimensions are technology advancement, Government and industry initiatives, Consumer Awareness, complexities in the food trade and escalated costs related to litigations, liability issues, rework and rejects. Also, Food processing is covered by a highly regulated regime in developed countries and with the implementation of the Food Safety and Standards Act 2006, Food Safety and Standards Authority India (FSSAI) is considering the possibilities of risk based, phase wise approach to regulations in India.

Since 1997 till 2005, HACCP as the Food Safety System, was adopted worldwide in country specific standards thus giving rise to a plethora of Food Safety standards. However the limitations of Codex HACCP are:

1. Is not auditable since it is a Guideline document only

2. Is restricted only to the organization under consideration whereas food safety management system requires

interactive communication with its suppliers, consumers, employees and regulatory authorities.

3. Not integration friendly with other Management system standards like ISO 9000 and ISO 14000

4. Does not include requirements for conducting Internal audits and Management reviews.

5. Does not prepare organizations for any emergency situation and a response program

6. Restricts only to the correction actions taken in case of deviations from the HACCP requirements but holds no

scope for corrective actions and continual improvements.

7. Does not require data and trend analysis for planning improvement of the Food Safety Program.

8. Does not mention traceability requirements of product in the food chain and recall in case of non conforming food

being released in the food chain.

9. Considers only the food safety aspect and not food safety supported by business objectives of the organisation.

This called for a harmonization of food safety standards on a global level while addressing the above mentioned limitations. This issue led to the development of the voluntary Food Safety Management System standard ISO 22000: 2005

Interrelationship between HACCP and ISO 22000: 2005

Prior to identifying the key additional requirements in ISO 22000 it is important to understand the interrelationship between Codex HACCP and ISO 22000. The 5 Steps and 7 Principles are covered in clauses 7.3.2-7.3.5, 7.4,7.6.2,7.6.3,7.6.4,7.6.5,7.8, 7.7 and 4.2 of ISO 22000.

Key Additional Requirements

Entire Clause 4, 5, 6 are additional requirements vis a vis Codex HACCP.

1. Clause 4 emphasises PDCA required in the establishment of a FSMS, definition of scope and need for control of

outsourced products. While Codex HACCP mentions that record keeping and Documentation is required, Clause

4.2.1of ISO 22000 specifically requires documented statements of Food Safety and its objectives and seven other

documented procedures like Record Control, Document Control.

2. Clause 5 on Management Responsibility is dedicated to Top Management and is addressed through 8 subclauses

on Management commitment, Food safety policy, Food safety management system planning, Responsibility and

authority, Food Safety team leader, Communication, Emergency preparedness and response and Management

review.

3. While Codex Principle of Hygiene does touch upon Training, Infrastructure and Work Environment, Clause 6 of

ISO 22000 has now made these auditable. The evolution has been from Training to Competence. Competence is

based on Education, Training, Skills and Work Experience. It is imparted based on gap and need analysis while

also measuring the effectiveness of these actions. The identification, establishment and maintenance of

Infrastructure and Work Environment are covered in 6.3.

Clause 7 is the heart of the standard. It comprises the Pre-Requisite programs, Preliminary steps to HACCP, Operational PRPs, HACCP Plan, Traceability system, Control of Non conformity, handling of potentially unsafe products and the Updation requirements of these. Barring the preliminary steps to HACCP and the HACCP Plan all other subclauses are additional requirements.

The requirements in Clause 8 address those activities that are needed to demonstrate that the food safety system as designed is reliable and is able to deliver the level of control that is expected. The additional requirements are Validation of Control measure combinations (8.2), Control of Monitoring and Measuring Methods and Equipments (8.3), Procedure for Internal Audits (8.4.1), Evaluation and Analysis of Verification Results and Activities (8.4.2, 8.4.3), Continual Improvement of the effectiveness and Updation of FSMS (8.5.1, 8.5.2)

The Next Steps

Organisations interested in upgrading their system from HACCP or those keen to introduce the ISO 22000 Food Safety Management Systems need to start by training the Food Safety team on the key requirements and changes required. Followed by a Gap Analysis, the process specific changes are disseminated down the line for effective implementation. Organising the Workplace using 5S with the objective of eliminating Waste, Strain and Inconsistencies (3M) facilitates the Change Management process immensely. Subsequent internal audits are followed by application to certification bodies.

CII Institute of Quality provides guidance to industries on the above mentioned aspects towards implementation/certification with its team of experts in the field.

For further information, please contact: Dr Indrani Ghose, Principal Counsellor CII Institute of Quality [email protected] www.cii-iq.in

<<Back

Life Science Conclave 2009 India: The Emerging Life Science Global Destination

27-28 August 2009; Taj Mansingh, New Delhi Background: The international Life Science Industry has been experiencing a set back due to the global economic

crisis and is finding it difficult to sustain itself in the turbulent environment. In contrast, the Indian Life

Science Industry has been buoyant. The international economy slow down has opened up new vistas for

the Indian Life Science Industry to work together with international companies to evolve innovative

business models.

As the global market needs time to normalize itself, Global companies are looking at low cost

destinations to outsource their R&D services, Clinical Research and Manufacturing activities at minimal

risk. The Indian Life Science Industry backed by its skilled manpower, cost effective and quality products

capable to meet global regulations and standards, not only has the potential to satiate the current

requirements but also play a dominant role in this segment. India, with the largest number of FDA

approved plants outside USA, has an inherent advantage, not only to capture the inflow of new projects,

but be able to service it economically. In the wake of the latest global trend to make healthcare further

affordable, the Indian Life Science Industry should take this opportunity to comply more with global

regulatory and quality requirements to grow individually and establish “Brand India” collectively.

Objective of the Conclave:

• To deliberate on challenges in the areas of IPR, Infrastructural development for globalization of

the Life Science SME Sector ; its quality and regulatory issues & environment protection.

• To evolve solutions to enhance the export potential of the Indian Life Science Industry.

• To assess the global competitiveness of the Indian Life Science Industry.

• To draw a global road map to project “Brand India”.

Conclave highlights:

• Platform to interact with Policy makers from India and Abroad.

• Key international experts in the areas of Regulatory, IPR, Pharma SME will deliberate in the

Conclave.

• Active participation of NIH, CDC, WHO and USFDA.

• Ideal platform to know the latest trends in the Life Science industry.

• Networking opportunity with international delegations from US, Japan, Europe and Australia.

Who Should Participate?

• CEO, Managing Directors • Academicians • Medical Directors • Regulatory Affairs Officers • Experts in Pharmaceuticals, Biotechnology, Medical Device, Logistics and Healthcare Industries • Post-Graduate Students undergoing Life Sciences courses

Registration Details: Participants are requested to register themselves using the enclosed Reply Form. Further Information: Ravikiran Veligeti Executive Officer Technology, Life Sciences & IPR Confederation of Indian Industry (CII) Plot No. 249-F, Sector- 18 Udyog Vihar, Phase - IV Gurgaon-122015(Haryana), INDIA Phone Direct: +91-124-4014076 Phone Board: +91-124-4014060-67, Extn: 346 Fax: +91-124-4014057 Email: [email protected]: www.cii.in

Dhanya George Executive Technology, Life Sciences & IPR Confederation of Indian Industry (CII) Plot No. 249-F, Sector- 18 Udyog Vihar, Phase IV Gurgaon 122015 (Haryana), INDIA Phone Board: +91-124-4014075/4014060- 67, Extn: 315 Fax: +91-124-4014057 Email: [email protected]: www.cii.in

mailto:[email protected]

http://www.cii.in/

mailto:[email protected]

http://www.cii.in/

CII Institute of QualityTraining Calendar

August, 2009

4-5 August, ChennaiEducation Excellence Programme

4-6 August, BangaloreCertification Course on Central Excise & Service Tax

5-7 August, GoaManaging Projects Effectively

7 August, TrichyAccident & Health Hazard-free Workshop (SHE)

7-8 August, PuneAwareness Programme on TQM Education

8-9 August, BangaloreImproving Operational Efficiency through Quality (Workshop for SMBs)

10-11 August, MDC, YASHADA, Pune13th Kizen Conference

10-14 August, MumbaiLead Auditor Course for ISO 22000 ( IRCA Registered)

11-12 August, BangaloreEnhancing Productivity & Quality through 3M & 5S for Manufacturing Industry

12 August, ErodeEducation Excellence Programme

18-20 August, HyderabadQMS for Public Service Organisations IS 15700

19-20 August, PuneNew Product Development – A Strategic Approach

19-21 August, BangaloreExcellence in Production Management

20-21 August, DelhiCustomer Relationship Management

20-21 August, Chennai & SholingurTPM Plant Visit

24-25 August, Bangalore

1 of 2 7/17/2009 3:43 PM

Six Sigma Conference & Competition

24-29 August, MumbaiFacilitator Programme on TQM in Education

25-26 August, Pune7 QC Tools – Problem Solving Methodology for Manufacturing Industry

25-26 August, BangaloreEssentials of SCM

25-28 August, MumbaiAssessors Training for Business Excellence

26 August – 08 September, OsakaAOTS Mission for TQM Facilitators in India

27-28 August, ChennaiNew Product Development – Food Sector

27-28 August, DelhiLife Sciences Conclave (Jointly with Tech Division)

28-29 August,Cost Management for New Product Development

<<Back

2 of 2 7/17/2009 3:43 PM

Workshop on Adoption of Quality Management Approach in Services of FSSAI

CII Institute of Quality (CII-IQ) in collaboration with Quality Council of India (QCI) conducted a Workshop on Adoptionof Quality Management Approach in Services of FSSAI on 29th May, 2009 in the FSSAI premises.

Reproduced below is a Report of the Workshop downloaded from the FSSAI website http://fssai.gov.in/NewsAndEvents/ViewNewsAndEvents.aspx

Report

Consequent to the setting up of FSSAI, the functions and staff have been transferred from various Ministries whichhave hitherto been handling work pertaining to various Acts/Orders listed under the Second Schedule of the FoodSafety and Standards Act,2006. As a result of these transfers, the FSSAI is presently an amalgamation of severaldirectorates, each having its distinct mandate, style of functioning and organizational hierarchy.

Being a relatively new organization, it is an excellent opportunity to lay down right in the beginning objectives, policiesand procedures that are effective and efficient, yet people friendly. There are major developments taking placeglobally on inculcating quality approaches in regulatory bodies. Some of these can be adopted by FSSAI to developour own unique model, which may even serve as a benchmark for other regulatory bodies.

The objectives of FSSAI are not purely to act as a regulatory or enforcement body but to act as a facilitator to promotethe production and supply of safe and healthy food to the diverse Indian population. This requires a multi prongedapproach where alternative approaches to regulation have to be thought of. Voluntary initiatives and self regulationcan play a very strong complementary role to regulation for better compliance. Participation of social institutions suchas NGOs, RWAs, Gram Panchayats in promoting and upgrading food vending outlets is another example of thealternative approaches.

To achieve a modern, flexible regulatory regime, FSSAI scheduling to build a foundation of strong systems within withdynamic service quality standards which aim for the best and yet have room for continual improvement. It requires toprepare ‘Citizen’s Charter’ and setting out comprehensive complaint handling objectives and redress procedures tocomply with Govt. of India’s public service delivery improvement initiatives ‘Sevottam’.

In order to develop a road-map in this regard, a one day Workshop on Adoption of Quality Management Approach inServices of FSSAI has been organized at FSSAI Head quarters on 29 May 2009 at 09.30hrs, in collaboration withQuality Council of India and Institute of Quality, CII.

The Workshop conducted by Shri. Anupam Koul, Sr. Counsellor, Institute of Quality, Confederation of IndianIndustry(CII) with an informative cum interactive session on :

The best international quality practices in regulatory services,,

Special requirements of public services,

Quality Management approach to be adopted in public services

Group based activities also conducted on following issues:

Evaluating the present status of FSSAI against best international practicesa.

Identification of parameters for setting service quality standards for FSSAIb.

Developing a roadmap for adopting quality management in FSSAIc.

List of Participants :

Shri P.I. Suvrathan, Chairperson, FSSAI.1.

Shri V.N. Gour, Chief Executive Officer, FSSAI2.

Shri. S.B. Dongre, Director (FPO), FSSAI3.

Dr. Dhir Singh, ADG (PFA), FSSAI4.

Shri R. Vijay, Director (Admn. & Fin), FSSAI5.

Dr. Joseph I Lewis, Head, R&D Department, MARICO Industries Ltd. Mumbai6.

Dr. Deepa Bhajekar, CEO, Microchem Laboratory, Thane (W). Mumbai7.

Dr. Sujatha Jairaman, Head, Measurement & Analytical Division, Hindustan Unilever Research Centre,

Banglore.

8.

Shri. R. Desikan, Trustee, Concert & Consumer Association of India, Chennai9.

Shri. Anil Jauhari, Adviser, Quality Council of India, New Delhi10.

Shri K.M. Nath, Jt. Director (FPO), FSSAI11.

Dr. A.K. Singla, Sr. Marketing Officer (MFPO), FSSAI12.

Shri Jai Pal Singh, Dy. ADG (PFA), FSSAI, New Delhi.13.

Shri S.C. kathuria, Dy. ADG (PFA), FSSAI, New Delhi.14.

Shri A.K. Srivastava, Prosecutor, (PFA)15.

Shri R.K. Gupta, Asst. Commissioner (MMPO), FSSAI16.

Shri D.P. Guha, Dy. Director (F&VP) NR, New Delhi17.

Shri Anil Mehta, Dy. Director, FSSAI18.

Shri S.K. Sharma, Dy. Director , FSSAI19.

Dr. S.K. Mohanta, Sr. Marketing Officer (MFPO) ER, Kolkata20.

Dr. Jitendra P Dongare, Marketing officer, FSSAI21.

Shri P. Karthikeyan, Asst. Director, FSSAI22.

Shri Parmod Siwach, Jr. Inspecting officer, FSSAI23.

Shri S.K. Tiwari, Jr. Inspecting Officer, FSSAI24.

<<Back

CII Institute of Quality Programmes conducted during June, 2009

Training Program on Managing International Logistics Competitively 19 - 20 June, CII Institute of Quality, Bangalore

26 participants from 20 organisation attended this programme conducted by Dr. R.Ravichandran

The learnings from the programme included the understanding that increasing globalization has moved the focus from national to international logistics systems. On the supply side, domestic suppliers have been replaced by a complicated pattern of international sourcing. On the demand side, international markets have become more important, and many companies are reconfiguring their international logistics systems. With the huge growth in global sourcing, understanding the “total landed cost” of materials, components or finished goods procured from international sources is critical to making the smart choices about sourcing locations and vendors, and to achieve the potential savings from offshore programs. International competition has forced companies to be both market/customer oriented and cost effective at the same time. In the international context, sourcing, production and distribution need to take into account differences and similarities between various markets. This includes transport systems, distribution channels, communication systems, competition and technology. This requires thorough understanding on various drivers of International Logistics, influencing factors, challenges and options available to pound them.

For more details on this programme please contact [email protected]

Training Program on HR Metrics 26-27 June, Hotel Royal Orchid Central, Bangalore

25 participants from 14 organisation attended this programme conducted by Prof. C Balaji. Participants learnt how to identify the difference between the two types of HR metrics and generate a whole lot of possible parameters appropriate to these two types of HR metrics which included

defining parameters for measurement and how to define parameters

designing tools to measure parameters for measurement and learning how to design tools to measure

introduction to using tools for various methods of measurement collection

introduction to various methods of data analysis and decision making using this analysis

create a powerful context for themselves in terms of their relationship to metrics


TPM Deployment Seminar 26 June, Pune

Mr S Yuvaraj, Counsellor TPM was the faculty for this programme which was attended by 16 participants from 7 Companies.

The learnings included how the unique 8-Pillar approach of TPM was comprehensive and total in the way that it encompassed improvements of all activities by senior and junior employees alike. Participants learnt how Deployment basically meant implementing these activities in small and well-synchronized steps. These steps wrere designed to steadily graduate people and activities from one level of achievement to the next, while gradually modifying

“traditional ways” into the TPM way. TPM thus brings in a total cultural change in the whole organisation — always looking towards improvements and betterment.


2nd Workshop for Setup Time Reduction 26-27June, Carbone Lorraine Madras Pvt Ltd, Chennai

Mr P M Janagiraman, Counsellor TPM conducted this programme which was attended by 17 participants from 10 companies in the above location.

OEE (Overall Equipment Efficiency) is the most important monitoring parameter to know the utility of the machine on a daily basis and many companies have started monitoring this parameter in its review meetings. One of the activities that reduce OEE is the longer time taken for Setting Up the machine. By reducing the time taken for set up, OEE can be improved drastically. Also, in today’s small lot-multi variety production, the number of set up’s on a machine are high which results in a drastic reduction of OEE. As this results in loss of manufacturing time, it becomes imperative to reduce the set-up time.

As TPM has a very good proven methodology which the Indian Industry could adopt, TPM Club India organized a 2 day workshop at Carbone Lorraine to let the participants have a first hand experience of how to collect data, use the formats, understand different methods available along with the approach for reducing the Set up time. The return of investment on this workshop is expected to be less than a month if the learnings from the workshop were to be properly implemented in the shopfloors of participating companies.


Lean Practices for Construction Industry 19 - 20 June, Hyderabad

Mr Sudhir Patwardhan conducted this programme which was attended by 10 delegates from 5 companies. Participants were able to experience how different management concepts could be integrated and could be applied to build a Lean Organization focused on Customer Value Creation. They also learnt how to develop insights into creating Lean Systems in a Construction project environment and understood how to remove WASTES in their organization through simplified processes.


Executive Programme on Metrics and Balanced Scorecard 25 - 26 June, Bangalore

Mr Karthikeyan was the faculty for this programme which was attended by 8 delegates from 7 companies.

This programme helped the participants to understand the conceptual framework of the Balanced Score Card model and its importance in the present day competitive business environment.


Workshop on Assessment for Business Excellence 2009 16-19 June, Bangalore

18 delegates from 5 organisations attended this workshop. Delegates were introduced to the appreciation of the Business Excellence Model, understanding Criteria for Excellence and how to evaluate Excellence in Business Organisations.

Mr C V Subrahmanyam and Sanjib K Dutta, Principal Counsellors, CII-IQ and Mr P Girish, Principal Counsellor and

Head CII-IQ were the faculty for this programme.


Workshop on Assessment for Business Excellence 2009 for Small & Medium Businesses 23-25 June, Bangalore

Mr C V Subrahmanyam, Principal Counsellor, CII-IQ and Mr P Girish, Principal Counsellor and Head CII-IQ were the faculty for this programme which was attended by 15 delegates from 8 organisations. Delegates from the SME sector were introduced to the appreciation of the Business Excellence Mode, developing a Status/Position report of the organisation for internal assessment or award application.


Geometric Dimensioning and Tolerancing (GD&T) 12-13 June, Bangalore

This programme was conducted by Mr Ram Narayan which was attended by 25 delegates from 13 organisations.

The Course Objectives included:

Learning the standard method of interpreting the Geometric dimensioning and tolerancing given in the drawing.

Learning how inspection gauges and fixtures have to be designed based on the GD&T given in the drawing.


Auditor / Lead Auditor Training Course 8-12 June, Bangalore

Mr Sanjib K Dutta, Principal Counsellor and Mr Anupam Kaul, Senior Counsellor, CII-IQ were the faculty for this programme which was attended by 14 delegates from 9 organizations.

This course enabled the delegates to:

Satisfy the training requirements for IRCA certification to all grades of Quality Management System (QMS)

Auditors

Plan and conduct audits against ISO 9001: 2008 Standards

Understand and apply the 8 principles of quality management to design an effective and efficient system for

their own organization

Understand and apply the Process Management Approach


Producing Zero Defect Through Statistical Techniques 29-30 June, Pune

Mr Vivek Ghodke conducted this programme which was attended by 13 delegates from 9 organisations.

For the manufacturing industries, AIAG has also formulated SPC techniques, which can be used for evaluating capabilities of the manufacturing processes. The process capability indices like Cp, Cpk, Pp; Ppk helps us for defining capabilities of these processes to meet the design specifications. This capability indices are also becomes benchmarks in continual improvement of the process. Control charts are another effective tools in SPC used especially for monitoring performance of on-going process. Control charts also helps the operator to take the preventive measures well in advance and much before a process may likely to produce actual rejection. Thus producing zero defects can be achieved in practice, as the organizational aim.


Customer Relationship Management 23-24 June, Bangalore

Mr Rajanga Sivakumar, Senior Counsellor, CII-IQ conducted this programme which was attended by 20 delegates from 14 organisations.

Course contents included:

Determining and meeting customers day to day contact requirements.

Handling feedback received from day to day contacts including complaints.

Proactive involvement with customers, in order to discuss and address their needs, expectations and concerns.

Following up on sales, servicing and other contacts in order to determine levels of satisfaction with products,

services and with other customer sales and servicing processes.

Seeking to maintain creativity and innovation in the customer sales and servicing relationship.

Establishing partnerships with customers which add value to the supply chain.

Using regular surveys, other forms of structured data gathering and data gathered during day to day customer

contacts in order to determine and enhance customer relationship satisfaction levels. Advising customers on the responsible use of products.


Seminar on Packaged Commodities Rules and Weights & Measures 5th June, Mumbai

Mr P A Krishnamoorthy conducted this programme which was attended by 32 participants from 19 organisations.

The objective of the workshop was:

Awareness creating on the significance of the latest amendment to the Standards of Weights and Measures

(Packaged Commodities) Rules, 1977 under Government Notification No. GSR 425E dated 17th July 2006,

GSR 737(E) dt 08 Oct 08 and GSR 865 (E) dt 2008.

Details of the requirement of the Packaged Commodities Rules, 1977 for label declaration and the maximum

permissible error on net content permitted under the Packaged Commodities Rules, 1977.

Statistical procedure laid under the Packaged Commodities Rules for conducting the net content checking of

packaged commodities at factory premises.


Training programme on Laboratory Management & Internal Audit as per ISO / IEC 17025:05 15-18 June 2009 Pune

Mr Vivek Ghodke and Dr R N Chowdhury, Principal Counsellor, CII-IQ conducted this programme which was attended by 32 delegates from 21 organisations.

This programme enabled participants to understand the requirements of all clauses of ISO/IEC 17025:05 for personnel competency and laboratory capability that need to be implemented and maintained by

laboratories intending to generate testing and / or calibration report / certificate acceptable by customers nationally


and internationally.

Course objectives included:

To design and implement ISO / IEC 17025:05 requirements for laboratories.

Enable participants to develop quality system documentation as required by the standard.

To learn about Internal Auditing – types, stages, phases and conducting audit & reporting


Workshop on Internal Auditor Training on ISO 9001:2008 25 - 26 June, New Delhi

Mr C V Rao, Consultant, CII Institute of Quality conducted this workshop which was attended by 23 participants from 9 organisations. The program aimed at providing the overview on ISO 9000, the requirements of ISO 9001:2008. With the process based approach, participants learnt how there had been a shift of focus from Auditing for Compliance to Auditing for Effectiveness and how auditors could do the management of Audit programme as per the guidelines of ISO 19011.


Workshop on Improving Efficiency of Food Production through Quality & Food Safety Practices Practical Learning on Food Safety & Quality: Coca-Cola Dasna plant visit 3-5 June, New Delhi

18 participants from 7 organisations attended this programme which was led by Dr Indrani Ghose , Principal Counsellor, CII-IQ. Mr Yuvraj Rana, Pest Control India and Mr Vishal Ranjan, JohnsonDiversey also conducted some sessions.

The competitive pressures on the Food Processing Industry, in terms of Food Safety, Productivity, Quality, Cost, Delivery, Safety and Morale call for a strategic and holistic response from the food organisations to make their operations cost effective, efficient and world class through proven and excellent practices.

CII Institute of Quality conducted this comprehensive Basic Module workshop with the objective of promoting cross learning between Non-Food and Food Sector organizations

and to enable them develop their line managers.

Plant visits to the Sona Koyo and the Sandhar Locking Devices Plants as well as the Coca Cola’s Dasna plant visit provided the delegates with practical knowledge about Food Safety & Quality through various best practices including employee involvement programme like 3M, 5S, HACCP and ISO 22000.

<<Back

CONTACT US

TQM Division Plot No. 249 F, Udyog Vihar, Phase IV, Sector 18, Gurgaon - 122015 (Haryana) Tel: 0124 4014060-67,4014051 Fax: 0124 4014080 Email: [email protected]

CII - Institute of Quality Near Bharat Nagara, II Phase, Magadi Main Road, Vishwaneedam P.O., Banglore - 560091 Tel: 080 23289391/6085/7690 Fax: 080 23289388,23580314 Email: [email protected]

<<Back

quality news may-june2009newsletters.cii.in/newsletters/quality_news/qn_jul09/pdf/...international...

Documents