Quality systemQuality system

With no system of quality control how do With no system of quality control how do you distinguish between the good, the bad you distinguish between the good, the bad and the ugly? and the ugly?

quality assurance is all the planned and quality assurance is all the planned and systematic activities implemented within systematic activities implemented within the quality system to provide confidence the quality system to provide confidence that the project will satisfy the relevant that the project will satisfy the relevant quality standardsquality standards

Quality AssuranceQuality Assurance

QQuality assurance is often provided by uality assurance is often provided by quality assurance department or similar quality assurance department or similar organization organization

IIt should be performed throughout the t should be performed throughout the projectproject

Another goal of quality assurance is Another goal of quality assurance is continual quality improvementcontinual quality improvement

Quality AssuranceQuality Assurance

AAssurance may be provided to the project ssurance may be provided to the project management team and to the management team and to the management of the performing management of the performing organization, it may be organization, it may be also also provided to provided to the customer and other not actively the customer and other not actively involved in the work of the project.involved in the work of the project.

Quality assurance inputsQuality assurance inputs

Quality management planQuality management plan

RResults of quality control measurementsesults of quality control measurements

Operational definitionsOperational definitions

Quality Assurance tools and Quality Assurance tools and techniquestechniques

QQuality planning tools and techniquesuality planning tools and techniques– Benefit cost analysisBenefit cost analysis– BenchmarkingBenchmarking– FlowchartingFlowcharting– Design of experimentsDesign of experiments– Cost of qualityCost of quality

QQuality auditsuality audits::– a structured review of other quality management a structured review of other quality management

activities activities – The objective of a quality audit is to identify lessons The objective of a quality audit is to identify lessons

learned that can improve performance of this project learned that can improve performance of this project

Quality assurance OutputQuality assurance Output

Quality Improvement Quality Improvement – it includes taking action to increase tit includes taking action to increase thhe e

effectiveness and efficiency of the project to effectiveness and efficiency of the project to provide added benefits to the project provide added benefits to the project stakeholdersstakeholders