quality system
DESCRIPTION
basics of quality systemTRANSCRIPT
QSB Quality System Basics & Q7 tools in practice
2
Introduction
QSB Quality System Basics & Q7 tools in pracice
QSB is a kit of tools and methods which provide a fast response in the case of claim. It also avoids our customers getting defective parts.
1. Fast reponse2. Control of nonconforming products3. Standardized work4. Standard operator training5. Risk Reduction (RPN)6. Error proofing verification7. Layered Audits8. C.A.R.E9. Lessons learned
Corrective action
Preventive action
3
Introduction
QSB Quality System Basics & Q7 tools in pracice
is a system that standardizes reactions to significant internal and external quality failures,
a fast reponse meeting shall be held daily to review the significant quality concerns gathered by Quality,
is a communications meetingis a communications meeting, not a problem solving meeting. It can be a 10 - 20 minute stand up meeting held on the
shop floor or in a production conference room,
is a manufacturing review meeting owned by manufacturing and supported by Quality, Engineering, Maintenance, etc…
1. Fast reponse
4
Introduction
QSB Quality System Basics and Q7 tools in pracice
At the Fast Response meeting, leadership shall Designate a leader (owner) for each concern/issue. Assign owner report out for next meeting
Owners shall be responsible for assuring all problem solvingand exit criteria are met in a timely manner.
Owner report out shall include updates on the following: Fast Response Tracking Sheets Standardized Work Instructions Problem Solving Form(s) PFMEA Control Plan Layered Audit Workforce Notification
1. Fast reponse
5
Introduction
QSB Quality System Basics & Q7 tools in pracice
Report out to Leadership is scheduled on the Fast Response tracking form as deemed necessary.
The Fast Response Tracking form should be part of a visual management system. The format should be displayed as largeas is practical in the meeting area.
1. Fast reponse
6
Introduction
QSB Quality System Basics & Q7 tools in pracice
1. Fast reponse
7
Introduction
QSB Quality System Basics & Q7 tools in pracice
2. Control of nonconforming products
8
Introduction
QSB Quality System Basics & Q7 tools in pracice
3. Standardized work
9
Introduction
QSB Quality System Basics & Q7 tools in pracice
4. Standardized operator training
10
Introduction
QSB Quality System Basics & Q7 tools in pracice
5. Risk reduction (RPN) operator training
11
Introduction
QSB Quality System Basics & Q7 tools in pracice
6. Error proofing verification
12
Introduction
QSB Quality System Basics & Q7 tools in pracice
7. Layered audits
13
Introduction
QSB Quality System Basics & Q7 tools in pracice
7. Layered audits
Extract from DC specific requirements for use with ISO TS 16949
QSB tool # 6 “Error proofing verification”
14
Introduction
QSB Quality System Basics & Q7 tools in pracice
7. Layered audits
Extract from DC specific requirements for use with ISO TS 16949
QSB tool # 1 “Fast reponse”
QSB tool # 2 “Control of nonconforming products”
QSB tool # 1 “Fast reponse”
QSB tool # 9 “Lessons learned”
15
Introduction
QSB Quality System Basics & Q7 tools in pracice
8. C.A.R.E CUSTOMER ACCEPTANCE REVIEW & EVALUATION
16
Introduction
QSB Quality System Basics & Q7 tools in pracice
9. Lessons learned
17
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
18
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
The basic 7 quality tools
19
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
The basic 7 quality tools
20
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
The basic 7 quality tools
21
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Runchart
Inspectionchart
Paretoanalysis
The basic 7 quality tools
22
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
Histogram
The basic 7 quality tools
23
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
The basic 7 quality tools
24
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
The basic 7 quality tools
25
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
The basic 7 quality tools
26
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
The basic 7 quality tools
27
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures
The basic 7 quality tools
28
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures
The basic 7 quality tools
29
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions
The basic 7 quality tools
30
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
31
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
32
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
33
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
8-D-Report
34
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 1Fast response
(Fast Response is the toolmonitoring all other
activities)
8-D-Report
35
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
8-D-Report
36
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
37
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
38
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
39
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
40
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
41
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
42
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
43
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
PFMEA
8-D-Report
44
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
PFMEA
8-D-Report
45
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 6Error proofing
Verification
PFMEA
8-D-Report
46
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 6Error proofing
Verification
PFMEA
Controlplan
8-D-Report
47
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 6Error proofing
Verification
PFMEA
Controlplan
8-D-Report
48
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 6Error proofing
Verification
QSB 7Layered audits
PFMEA
Controlplan
8-D-Report
49
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 6Error proofing
Verification
QSB 7Layered audits
PFMEA
Controlplan
8-D-Report
50
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 5Risk reduction
RPN
QSB 6Error proofing
Verification
QSB 7Layered audits
PFMEA
Controlplan
8-D-Report
51
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 5Risk reduction
RPN
QSB 6Error proofing
Verification
QSB 7Layered audits
QSB 8C.A.R.E.
PFMEA
Controlplan
8-D-Report
52
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 5Risk reduction
RPN
QSB 6Error proofing
Verification
QSB 7Layered audits
QSB 8C.A.R.E.
PFMEA
Controlplan
8-D-Report
53
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 5Risk reduction
RPN
QSB 6Error proofing
Verification
QSB 7Layered audits
QSB 8C.A.R.E.
PFMEA
Controlplan
QS
B 9
Les
son
s le
arn
ed
8-D-Report
54
Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Controlchart
Inspectionchart
Paretoanalysis
HistogramIshikawadiagram
5 whyanalysis
Action plan
Record failures Squeeze & picture failures Find out root cause & solutions Action plan
The basic 7 quality tools
Internal failure or customer
complaint
QSB 2 Contr. of
NC products
QSB 3 standardized
work
QSB 4 Standard oper.
training
QSB 5Risk reduction
RPN
QSB 6Error proofing
Verification
QSB 7Layered audits
QSB 8C.A.R.E.
PFMEA
Controlplan
8-D-Report
QS
B 9
Les
son
s le
arn
ed
The process state of the green
colored boxes is indicated here