quality tools in the classroom summer conference 2009

14
Quality Tools in the Classroom Summer Conferenc e 2009

Upload: paige-mckenzie

Post on 26-Mar-2015

213 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Quality Tools in the Classroom Summer Conference 2009

Quality Tools in the Classroom

Summer Conference

2009

Page 2: Quality Tools in the Classroom Summer Conference 2009

Definition of Quality

Meeting/Exceeding Customer’s requirements

with– Consistency

– Reliability– Predictability

Page 3: Quality Tools in the Classroom Summer Conference 2009

10 Key Quality Concepts

• Develop a Customer Orientation• Work toward a clear mission and vision• Continuously Improve• Share Trust, Power, and Ownership• Encourage Teamwork• Make systems and processes work better• Use Scientific Method to Make Decisions• Rethink Ranking and Grading• Understand Variation• Promote pride in work

Page 4: Quality Tools in the Classroom Summer Conference 2009

Workforce Trends

• 1950– Professional/Managerial 20%– Skilled 20%– Unskilled 60%

• 1996– Skilled/Prof/Managerial 70%– Unskilled 30%

• 2000– Skilled/Prof/Managerial 85%– Unskilled 15%

Page 5: Quality Tools in the Classroom Summer Conference 2009

Do well in school so you can. . .

Page 6: Quality Tools in the Classroom Summer Conference 2009

Voice of the Customer

The USA needs graduates who:• Are customer oriented• Are systems thinkers• Understand work as a

process• Are committed to

improvement• Make decisions based on

data• Are active learners• Are team oriented

Page 7: Quality Tools in the Classroom Summer Conference 2009
Page 8: Quality Tools in the Classroom Summer Conference 2009

Rubrics

• The quality criteria by which something is evaluated or developed.

• Use of anchors and exemplars with rubrics establish clear expectations for students

Page 9: Quality Tools in the Classroom Summer Conference 2009

Consensogram

Page 10: Quality Tools in the Classroom Summer Conference 2009

Lotus

Page 11: Quality Tools in the Classroom Summer Conference 2009

PDSA Cycle

Page 12: Quality Tools in the Classroom Summer Conference 2009

Affinity Diagram

Page 13: Quality Tools in the Classroom Summer Conference 2009

TQM

• A philosophy of continuous improvement

• Along with constructivist philosophy of education

• Helps us to focus on the bigger picture for students

Page 14: Quality Tools in the Classroom Summer Conference 2009

Plus Delta