quarterly station evaluations -...

Quarterly Station EvaluationsFY19 Q3 (January –March 2019)

Carlos Rico, Transportation AssociateRegional Service Councils

Evaluation Criteria

36 stations were evaluated using 32 measures of performance.

The measures of performance include inspecting: Map cases,Park & Ride lots, stairs, handrails, flooring, walls, bike lockers,escalators, elevators, graffiti, etc.).

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Performance Ratings

Performance ratings are based on a scale from 0 to 10. Good to Very Good (8-10) –Little or no damage, trash, graffiti, etc. Marginal (4-7.9) –Some damage, trash, graffiti, etc. Unsatisfactory (0-3.99) –Heavy damage, trash, graffiti, etc.

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Good toVery Good

Marginal

Unsatisfactory

Who evaluates the stations?

36 stations/transit centers are inspected by a small group ofMetro staff to maintain consistency.

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36 of 36 stations rated “Good to Very Good”

20 of 36 stations evaluated scores showed “No Change”

3 Stations were not inspected due to New Blue project.

7 out of 36 stations evaluated scores showed “Decreased” Despite decrease, all stations remained in “Good to Very Good”

category. Decrease in score can be affected by several factors such as day and

time the station was evaluated and changes in consistency based onevaluations being completed by RSC staff or Rail Fleet QA.

Station Summary for FY19 Q3

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The stations that experienced a decrease were: Blue Line: Compton Expo Line: Culver City, Downtown Santa Monica Gold Line: Lake Av. Green Line: Long Beach Bl. Silver Line: Carson St. Transit Centers: LAC+USC Medical Center, Pico-Rimpau

Minor score decrease due to issues concerning signage, lightto heavy etching in elevators, graffiti, trash, dirty floors,and/or homelessness issues.

Station Summary for FY19 Q3, continued…

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Westside/Central Summary Table for FY19 Q3

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LINE STATION ACTIVITYFY18

Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Blue/Expo/Red 7th St/Metro Center 112,868 9.3 8.7 8.8 8.9 8.9Good to

Very GoodNo Change 03/19/2019

Expo 17th St/SMC 5,690 9.5 9.5 9.4 9.5 9.5Good to


Expo Bundy 4,678 9.5 9.5 9.5 9.5 9.5Good to


Bus/Silver CSULA 6,080 8.9 9.1 9.0 8.9 8.9Good to


Expo Culver City Station 6,080 8.9 9.1 9.0 8.9 8.8Good to

Very GoodDecreased 03/05/2019

Bus Culver City Transit Center 1,793 9 8.9 8.2 8.5 8.8Good to

Very GoodImproved 03/05/2019

Expo Downtown Santa Monica 14,105 9.5 9.5 9.5 9.5 9.4Good to


Expo La Brea 5,953 N/A N/A 9.0 9.0 9.0Good to


Expo La Cienega 6,134 N/A N/A 9.3 9.2 9.2Good to


Bus/Silver LAC+USC Medical Center 643 8.6 8.6 8.4 8.3 8.2Good to


Gold Mariachi Plaza 1,885 9.5 9.5 9.5 9.5 9.5Good to


Bus Pico-Rimpau Transit Center 1,415 8.6 8.7 8.7 8.7 8.6Good to


AVERAGE SCORE 9.1 9.1 9.0 9.0 9.0Good to

Very GoodNo Change

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7th Street/Metro Center

Westside/Central Service Area

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Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Blue/Expo/Red 7th St/Metro Center 112,868 9.3 8.7 8.8 8.9 8.9Good to


17th Street/SMC Station


9


Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Expo 17th St/SMC 5,690 9.5 9.5 9.4 9.5 9.5Good to


Bundy Station


10


Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Expo Bundy 4,678 9.5 9.5 9.5 9.5 9.5Good to


CSULA Station


11


Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Bus/Silver CSULA 6,080 8.9 9.1 9.0 8.9 8.9Good to


Culver City Station


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Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Expo Culver City Station 6,080 8.9 9.1 9.0 8.9 8.8Good to


Culver City Transit Center


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LINESTATION ACTIVITY

FY18

Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Bus Culver City Transit Center 1,793 9 8.9 8.2 8.5 8.8Good to


Downtown Santa Monica Station


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LINESTATION ACTIVITY

FY18

Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Expo Downtown Santa Monica 14,105 9.5 9.5 9.5 9.5 9.4Good to


La Brea Station


15


Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Expo La Brea 5,953 N/A N/A 9.0 9.0 9.0Good to


La Cienega Station


16


Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Expo La Cienega 6,134 N/A N/A 9.3 9.2 9.2Good to


LAC+USC Medical Center Station


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Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Bus/Silver LAC+USC Medical Center 643 8.6 8.6 8.4 8.3 8.2Good to


Mariachi Plaza Station


18


Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDS

DATE

INSPECTED

Gold Mariachi Plaza 1,885 9.5 9.5 9.5 9.5 9.5Good to


Pico-Rimpau Transit Center


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Q3

FY18

Q4

FY19

Q1

FY19

Q2

FY19

Q3RATING

SCORING

TRENDSDATE

INSPECTED

Bus Pico-Rimpau Transit Center 1,415 8.6 8.7 8.7 8.7 8.6Good to

Very GoodNo Change

03/05/2019

Restructuring and expansion of Station Evaluation Program Staff continues to work on the expansion and restructuring of the

Station Evaluation Program. In FY19 Q4, staff will use automated data collection application

to collect station inspection data. Procurement of the contractor will be finalized and training of

contracted staff will begin. New staff has been added to the RSC Team. A Facilities Maintenance

Supervisor and two Transportation Planners have been assigned tomanage and oversee the new Station Evaluation Program.

Schedule inspections for FY19 Q4.

Next Steps

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Questions?

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