queen's university belfast746256,en.docx · web viewplease put a note with the job reference...

V1.11 June 2018

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SGC OPERATIONA

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SGC Overview

| IntroductionThe Student Guidance Centre’s purpose is:

To deliver high quality service to students, potential students and staff in an accessible, user-friendly way with a single point of contact.

To provide comprehensive, student-focussed service, and ensuring that each student’s experience of student administration and support is positive and effective.

As a member of staff working in the Student Guidance Centre, you represent an element of that service. By working together, we recognise that the student experience is multi-faceted and that the needs of students are diverse. The ethos underpinning the Centre is breaking down barriers or ‘silos’ between departments and within sections, and acknowledging our common focus – the student or potential student.

The SGC Hub, on the ground floor, is the new entrance for the Student Guidance Centre (SGC) with dedicated areas for hosting employer presentations, workshops and skills sessions. This new careers specific venue is split into two areas one large presentation area which can hold up to 150 either in a lecture or cabaret style and another smaller area ‘group zone’ for more intimate 1:1 sessions or workshops. Both areas have access to free Wi-Fi, and audio visual equipment (projector, laptop provision, microphones) as well as potential use of the Queen’s catering services. Both employers and students have agreed that the combination of a central location, the relaxed/social setting and the excellent facilities makes the new venue a perfect place for the two parties to meet.

The Information Desk on the first floor is the first point of contact for visitors to the centre. Staff on the Information Desk can deal with a wide range of queries or point you in the right direction.

The Head of Student Affairs (Helen McNeely) is ultimately responsible for the management of the Student Guidance Centre, with Joanne Barnes as the Centre Manager (x5224)

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| Opening Hours Information Desk x2727Monday – Friday 9.00am – 5.00pm*Student Finance x2767Monday – Friday 9.30am – 4.30pmInternational Student Support x3899Monday – Friday 9.00am – 5.00pm*Please note staff should not allow students to enter the building before 9am or after 5pm – with the exception of students attending out of hour’s workshops/events.

The Student Guidance Centre is not open on University recognised holidays and the 10 closure days (Easter & Christmas). |Services within the CentreServices available within the Student Guidance Centre are made up of the following:

Careers, Employability & Skills Centre for Educational Skills Development Disability Services Erasmus and Study Abroad International Student Support Student Finance Learning Development Service Student Wellbeing Service (including Counselling) Science Shop Student Registry Services (Inc. QSIS and Examinations) Welcome & Induction/Student Affairs Office Widening Participation Unit

|Information AreaThe Information Desk is the first point of contact for students and visitors to the Centre. The contact number is (x 2727) and the email address is [email protected]

The Information Desk is managed by James Campbell (Student Registry Services). Ann Andrews is the Team Leader at the Information Desk.

|Customer CareAs a student-focused Centre, we are committed to excellent customer care for current and potential students, staff and visitors. All staff within the Student Guidance Centre are responsible for high quality service delivery within the Centre.

The Information Team have a customer service policy on display by the Information Desk.

|Dress CodeNo specific formalities exist regarding female or male dress code at the University, other than in special circumstances such as the requirement to wear overalls and protective clothing. Whilst the University does not prescribe the kind of clothes to be worn, staff should bear in mind that there is a need for respectability, cultural sensitivity and professionalism at all times.

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Daily Operations

| Communal AreasNB: It is the responsibility of all SGC staff to keep shared areas clean and tidy. SGC cleaners are only required to vacuum or wash floors.

Break Out AreasStaff break out areas are available on both first and second floors. Please ensure you clear all your rubbish, crockery and cutlery from breakout areas.

KitchensThere is a kitchen on both first and second floors, equipped with kettles, fridges and microwaves. As a matter of courtesy to other kitchen users, please wash, dry and put away your dishes, cutlery etc. and do not leave them cluttering the draining board (it is up to individual department to arrange tea towels etc.) washing liquid will be purchased from the central SGC budget. The worktops & microwaves will be cleaned each month (last working day of the month) by representatives from each of the areas (with a rota system in operation in both kitchens). The worktop and sink area will be cleaned each day by the cleaning staff – cleaning staff are not required to clean dishes, fridges or microwaves. Teams should create their own departmental rota or make their own arrangements for cleaning the fridges (speak with your SGC Operational Team rep if you are unsure). It is recommended that this takes place on a weekly basis – teams are responsible for purchasing the cleaning equipment from departmental project code- please speak to your Senior Management Team rep if you have any issues.

Reprographic RoomsCentral reprographic rooms for both printing and photocopying are located on the first and second floors. Paper is ordered centrally by the Student Wellbeing Office. The printers are Multi-Functional Devices (e.g. ability to copy, print in black and white or colour, scan and email or save files). The toner and other replacements are managed remotely by Xerox – staff are reminded that machines must not be switched off to save energy as this can affect the communication from the machine to Xerox – the machines will automatically go into energy saving mode after a period of idle time and we have been assured that this is cost effective (even during holiday closure periods).

Faults with the machines can be logged directly to Xerox using the details on last page. Please put a note with the job reference number & date reported on the machine so staff know that the fault has been logged and to save duplicate jobs.

A service engineer will call out within 24hours of a job being logged. Most paper jams do not count as faults and should be cleared by staff (using on screen instructions). If there are further issues with the machines or staff want to provide general feedback, then please discuss with the relevant print liaison officer (see Appendix 1).

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Shower RoomThere is a shower room located on the second floor adjacent to the kitchen. Users are asked to rinse the shower area once they are finished.

ToiletsThere are male and female staff toilets in both first and second floor back office areas. There are also toilets, including an accessible toilet located in the Student Information Area & SGC Hub for public use. In addition there is access to an accessible toilet from the second floor kitchen.

| Consumables Water

Filtered water machines are available in both kitchens on the first and second floor of the SGC. The servicing of these machines is arranged via the Disability & Student Wellbeing office (via Paula McAuley).

Printer/Photocopier CartridgesPrinter cartridges for hired machines are automatically ordered by the machine. When the cartridges are delivered they will be stored in the Reprographics rooms – staff can follow the on screen instructions to replace toner etc. Empty cartridges can be left in the reprographics room and staff in Disability & Student Wellbeing will arrange a bulk removal.

PaperAll photocopier paper (A4, white, limited no. of A3, white) is centrally ordered by Disability & Student Wellbeing office (x 2893). Staff wishing to print on coloured paper must order through their own department’s project code.

| Estate Problems & Reporting Faults Any problems with the building should be reported to the Building Liaison Officers to staff in Student Wellbeing by email only. This is less disruptive for the team which is often having to deal with multiple reports of the same issue or who, given the nature of their main role, may be dealing with a pressing student issue which needs to be addressed urgently.Issues should be emailed to [email protected]. This account will be monitored Monday – Friday, 9am – 5pm. This also includes work required (e.g. heating, plumbing etc.) in shared public spaces, non-adapted meetings rooms, Stairwells, Toilets, Communal Areas, Kitchens etc.

INFORMATION AREA AND HUB

Requests that are specific to a Service, and where a Service would pay from their own budget, e.g. broken/damaged furniture, removal of boxes etc. must go through the department’s ‘Service Liaison Officer’. See Appendix 1.

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| InventoryServices have nominated Inventory Liaison Officers (ILO) who are responsible for the management and administration of their own inventories – this includes removal of unwanted computers. Unwanted IT equipment must not be left in the corridor or back stairwell as this is a Health and Safety risk (fire escape). All unwanted equipment must be reported to your ILO (See Appendix 1).

| Key LogKeys for meeting rooms on Level 1 can be obtained from the Information Desk. The Disability & Student Wellbeing office have keys for all rooms in the SGC.

| Waste Management Kitchen waste recycling

Milk cartons, plastic bottles, tin cans etc. are collected on Thursday mornings in the kitchens for recycling (in designated bins). There is no glass recycling in the SGC – staff wishing to recycle glass must dispose of items in the recycle bin by the Whitla Hall (these items should not be stacked in the kitchen areas).

Disposal of computer componentsPrinter cartridges are collected for recycling from the reprographic rooms. This is arranged from the Disability & Student Wellbeing office

Removal of cardboard wasteCardboard boxes and other such waste are removed weekly, usually on a Thursday morning, from both first and second floors. Cardboard must be flattened, stored safely and not left in the designated collection area until Thursday morning. Estates will start charging departments who do not flatten cardboard or leave items other than cardboard in the collection point.

Removal of Wilsons Recycling BagsWilsons Recycling collect waste bags from both first and second floor reprographic rooms cages on a Wednesday morning. Bags should be left in the cages in the reprographic rooms. Please ensure that bags are closed with a cable tie. Bags that are too heavy or overfilled will not be collected. Replacement bags & cable ties can be requested from the Porters office.

| Security Access Codes

Each member of staff is provided with a staff card, to which their access to the building (or other University buildings) can be added. This access is required to enter the building before 9.00am and after 5.00pm. It is also required to enter doors within the Centre that are on card locks.

To obtain access to the building for a new member of staff, Managers must complete the SGC Access request spreadsheet (available from a designated person within each of Academic and Student Affairs’ divisions, ask your

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manager), including confirmation of Health and Safety tour of the SGC (details of what this means can be found on last page).

Please alert the Information Desk of any new staff by emailing [email protected] with new staff member name, phone extension and outline of their role (to help direct queries etc.).

Staff engaged through NSP must be added as ‘additional persons’ in QOL and a digital photograph sent to Estates Systems ([email protected]) to get a staff card. Once the staff card is issued, access can be requested using the same form as staff.

Building Security Staff must ensure they do not allow unauthorised access (tailgating) to students or members of the public during entrance and exit to the building outside official opening hours. If you are unsure of the identity of any person within the building after hours, please check with the person.

- All staff are required to wear QUB branded lanyards. Wearing the lanyards will give us assurances that staff in restricted areas should be there and gives us confidence to challenge people not wearing them and who we are not familiar with. This is particularly true for those tail-gating into the building outside of core hours. Exceptions to wearing lanyards will be for staff in one-to-one meetings with students were there is a potential health and safety risk. Lanyards are available from the Disability & Student Wellbeing Office (x2893)

- Staff must lock away their personal belongings- Queen’s Central Security Number is x5099, which is 24 hour access- Staff are responsible for closing windows in your own area or in breakout

areas and meeting rooms if you have been using them.

Panic Alarms are located in most meeting rooms. Portable panic alarms are no longer available from the Disability & Student Wellbeing office – staff who have a portable alarm should return this to the Disability & Wellbeing Office. Fixed panic alarms in meeting rooms and at reception desks are still functional. Once activated, panic alarms alert the staff on the Information Desk and also Security. Should you activate an alarm accidently please contact Security (x5099) and the Information Desk (x2727) immediately so the ‘call’ can be cancelled. Staff Entering and exiting the building – All visitors to the centre must enter through the SGC Hub. Staff can exit the building by the former SGC entrance/exit doors, or via the SGC Hub. The exit on the ground floor of the back stairwell is only to be used in event of an emergency (this door is alarmed to Security).

Out of Hours AccessStaff looking to access the building out of hours must have approval from their manager. Security must also be informed (as alarms will be set). Access to most staff is 7am – 7pm after this access through the building will be limited.

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| StorageStorage facilities within the Centre are limited. All sections are advised to adopt a records management procedure that enables discarding materials and records within set timelines (in line with data protection requirements). Issues with storage must be discussed with your area manager. | Mail Delivery/CollectionServices are required to take their own outgoing post to the tray behind the Information Desk and this is collected once a day at approximately 11.30am. Incoming post is delivered at the same time and placed in each Service’s incoming tray. Large items or bulk postage must be put on Planon in advance by your Service Liaison Officer (otherwise this post won’t be collected with the usual collection and staff at the Information Desk cannot pack this post away at the end of the day).

| DeliveriesStationery deliveries by Queen’s nominated suppliers and other small parcels should be delivered to the recipient after the driver has contacted the Information Desk to advise the recipient that the delivery is on the way.

For large deliveries e.g. printed material, staff need to call security to ask security to open the gate (x5099).

Please note that storage in the Centre is limited and that any large deliveries should be requested to arrive just in time for events or delivered to the event site directly – under NO circumstances should any deliveries be left in fire escape routes (Inc. stairwells, disabled refuge points etc.).

| Visitors to Student Guidance CentreAll visitors to the Student Guidance Centre should report in the first instance to the Information Desk on the first floor. Non-staff visitors should not be admitted into the building unaccompanied before 9.00am or after 5.00pm. If you are expecting a visitor please inform the Information Desk so that staff can look out for them and welcome them professionally to the Student Guidance Centre.

| Car ParkingParking spaces for vehicles within the University and its car parks is limited and unfortunately it is not possible for the University to meet all the parking needs of staff and visitors. The Estates Services Division is responsible for the allocation of parking permits and the enforcement of the car parking conditions of use. Queries regarding parking should be emailed to [email protected]. Visitors may be allocated a parking space on main campus if booked in advance (via QOL).

Communication | Within SGCWays of improving communication between sections within the SGC are constantly evolving. The Disability & Student Wellbeing office manage communications within

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the Centre for staff. For building related communications (e.g. staff moves etc.) please alert the Disability & Student Wellbeing office, and please let the Information Desk know about any new staff, to ensure an up to date contacts directory.

SGC Operational Team (SGCOT) This group usually meets quarterly to discuss issues relating to the operation of the Student Guidance Centre, with monthly updates/issues being sent via email within the team. Feel free to bring any concerns to your section representative, who can ask for it to be put on the agenda. See Appendix 1

Senior Management Team (SMT) This is made up of the Heads of each of the sections within the Directorate. The group meet monthly and operational and H&S issues will be discussed when required. See Appendix 1.

| Branded MaterialsBranded materials (e.g. leaflets, brochures, letterheads, business cards etc.) can be ordered by individual services direct from CDS, x 3096.

Email: The mailbox for the Student Guidance Centre is [email protected] – this mailbox is managed by the Information Team (Information Desk, Level 1)

Staff wishing to send emails to all staff in the building must first send their email to the Student Wellbeing Service ([email protected]) – the office will decide the best means of communicating the message e.g. through Management, SGC Operational Team, or all staff email.

TelephonesThere is a fixed cost for phone lines in the building, plus add on charges for calls made. Staff are reminded that the phones are for work related calls only. Should a line no longer be required please contact the Disability & Student Wellbeing Service – there is a cost for reconnecting phone lines so only lines that won’t be needed in the near future will be disconnected. Please ensure you keep the Information Desk updated with staff phone numbers.

| Website and Social Media

Our website is www.qub.ac.uk/sgc . It is up to the individual service to keep their own pages up to date and relevant through the Queen’s CMS. In addition to our website, various services have their own social media sites.

Information Technology

| Computer Programs/Software specific to the Guidance Centre

QFIS/P2P

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QFIS is the University’s financial information and purchasing system which is used for the processing and tracking of all financial transactions. Staff who are required to use QFIS will be given full training. Each department arranges their own training by checking website for upcoming and available training. (http://www.qub.ac.uk/po/qfis.php)

QSISQSIS is the student information system which holds all personal and academic data on applicants and students, past and present. It is used by the University to collate, update and administrate student information. If you require access or training for QSIS, please contact the QSIS helpdesk (x 2884).

Policies & Procedures

| Complaints ProcedureFor complaints regarding individual services, please direct visitors to contact the Head of the relevant service.

For complaints regarding the SGC building, visitors to the Centre should be advised to contact the Head of Student Affairs ([email protected]) or by telephone, x 3019

An acknowledgment of receipt of the complaint will be sent back to the user within 2 working days. An investigation will be carried out, and a reply sent within 10 working days. If the user is not satisfied with the responses, they can contact the Director of Academic and Student Affairs directly ([email protected]).

Staff wishing to raise concerns about the Student Guidance Centre should speak to their line manager and/or Senior Management Team representative in the first instance, who can determine whether the issue should be raised with the Head of another service or through the SGC Operations Team.

|FeedbackComments from visitors to the Centre are welcome, to help us improve our service. There are feedback forms situated at the Information desk, within the Careers Hub or visitors can email [email protected]

| Room BookingsStaff can request a room booking (Meeting Rooms 9, 12 and 18, Consultation Rooms 13 and 14) within the SGC through QOL (and clicking on the timetabling and room booking link). Staff must adhere to the Room Booking Policy for the SGC when requesting rooms through QOL. Staff must book rooms in advance, and can book rooms up to 15mins before their meeting. A room is not booked until you receive an official confirmation from the central timetabling team. They will check bookings every few minutes throughout the day.

Careers Hub: Please email [email protected] to book the Hub.

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Please note the booking of student consultation rooms 1-8 was reviewed in September 2014, and current policy is that individual areas who ‘adopt’ a room manage the bookings for their own rooms, as well as the appearance and health and safety of their adopted rooms. Other services may request availability in these rooms by making arrangements with the relevant service.

| Smoking Policy Please note the University has a No Smoking Policy in all of its workplaces.

Policies & Procedures - Health & Safety Information

| Health and Safety – Coordinators

The Directorate has two H&S Coordinators, Helen McNeely([email protected]) and Paul Morgan ([email protected]).

A member of staff in Student Wellbeing Service (x2893) performs weekly H&S checks and any issues or problems will be reported Heads of Service. The H&S checks for the Hub are performed by a nominated member of staff in Careers, Employability & Skills.

| Health and Safety – Staff Responsibilities (Inc. new staff inductions) All staff are reminded to read the DASA Health and Safety Manual (including the roles & responsibilities section – Part 2) which is available on line in the publications section of the DASA Website: http://www.qub.ac.uk/directorates/AcademicStudentAffairs/Publications/DASAHealthandSafetyManual/

All new staff must have a Health and Safety induction to the SGC building (carried out by their line manager or other nominated person). This H&S induction/tour must be completed before requesting access to the building.

The H&S induction highlights: Fire Escapes (Inc. back staircase) First Aid Points Accident Reporting Access controlled doors (ensuring no tailgating) Posters with fire wardens and first aiders Purpose of emergency break glass Sounding a fire alarm Kitchen and facilities (Inc. cleaning up after using facilities, purpose of the rota

etc.) Toilets Out of hours working (to be approved by line manager)

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http://www.qub.ac.uk/directorates/AcademicStudentAffairs/Publications/DASAHealthandSafetyManual/

http://www.qub.ac.uk/directorates/AcademicStudentAffairs/Publications/DASAHealthandSafetyManual/



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Personal Safety Personal Responsibilities Raising H&S concerns (initially with line manager) One to One meeting rooms (panic alarm system) Completion of online fire awareness training course (QOL)

| Health and Safety – Fire Precautions Fire Doors and Escape Routes Fire Doors protect escape routes from smoke and fire and should not be

compromised or kept propped open at any time, unless they have magnetic ‘hold back’s’ which will close automatically when the alarms go off.

Escape routes must be kept clear from any obstruction or storage. Floors and walkways should not be used for general storage.

Fire Risks Never obstruct the ventilation of electrical equipment particularly by storing

items on top of computer monitors. All items of electrical equipment should be switched off when not in use

especially at night and weekends. Switch off all lights and close all doors and windows when leaving the office in

the evening. Avoid storing combustible materials near sources of heat, including radiators Only electrical items that have been PAT tested should be used in the building.

No personal items should be used, and items must not be left charging overnight.

All staff must complete QUB Fire Safety E-Learning Training on a yearly basis (available through QOL).

| Health and Safety – Emergency Actions Emergency Actions:

In the event of an emergency seek assistance and raise the alarm as soon as possible.

The Internal Emergency Telephone Number is 2222.

Action on discovering a fire: Sound the alarm by activating the nearest fire alarm manual call point (red

‘break glass’). The alarm may also activate automatically where heat and smoke detectors are installed.

Contact the Security Control Room via the Emergency number, Ext: 2222 to inform them of the fire and to obtain assistance.

Attempt to put out the fire using a portable fire extinguisher but only if you have been trained, it does not place you or others in any danger and you feel confident enough to do so. (See Fire Extinguishers).

Make your way out of the building and report to the Assembly Area.

In the event that First Aid is required: Call for help and contact your nearest First Aider. A list of available First

Aiders and their contact numbers will be on display at the Information Assistants’ Desk and in the staff toilets on both floors.

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| Health and Safety – Fire Extinguishers Fire Extinguishers

The use of fire extinguishers will be covered by a formal training programme. You should not use a fire extinguisher unless you have been fully trained and you feel confident to do so.

The following staff have been trained in the use of fire extinguishers in the SGC: Tim Crawford and Conleth Burns. Training/Refresher training can be requested via Paula McAuley ([email protected])

You should only tackle a fire if the appliances provided are suitable and it does not place you or others in any danger. Note newer fire extinguishers are all coloured RED.

Carbon Dioxide (CO2) Extinguishers are suitable for use on electrical fires. Do not use them on burning wood, paper or textile fires. Avoid holding the horn during discharge as you may receive a cold burn. Older CO2 extinguishers are coloured black.

Water Extinguishers are suitable for fires involving burning wood, paper or textiles. Do not use water on electrical fires due to the risk of electrocution.Fire Blankets are available in kitchen areas.

Please make yourself familiar with the location of all fire alarm call points (break glasses) within your work area.

| Health and Safety – Evacuation Procedures Evacuation Procedures

The fire alarm is a loud siren with a tone that rises and falls. In some areas there are also red flashing strobe lights to assist those with hearing impairments. On hearing the fire alarm – immediately leave the building by the nearest available safe exit. One of the lifts is a Fire Evacuation Lift (clearly marked) which should only be used by a person with a disability or when assisting a person with disability. Otherwise, the lift should not be used. The Lift is appropriately and easily identified by signage.

Your nearest available means of escape are:(i) Main staircase(ii) Back staircase

Both of which lead to the ground floor building exits. On leaving the building go directly to the Assembly Area. Your Assembly Area is the pavement in front of Elmwood Hall. Do not return to the building until you are told to do so.

A Fire Evacuation Chair is located on the 2nd floor of the back stairwell, and stair lift (‘stairmaster’) is located on the 1st Floor back stairwell. The following staff have been trained to use the lift in the event of an evacuation Aidan McLaughlin, Student Services & Systems (x3965) (trained in June

2018)

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Catherine Bishop Student Services & Systems (x3966) (trained in June 2018)

Joanne Walsh, Careers Service (x3953) (trained in June 2018) Julie-Ann Hamilton, Student Affairs (x1543) (trained in June 2018)

Lifts If you become stuck in the lift, activate the emergency call button or use the

emergency intercom and wait to be rescued. Under no circumstances should you attempt to climb out of the lift.

One lift can be used in the event of an emergency, however Security will be responsible for control and operation of this lift. Staff or visitors to the Centre who are unable to use the stairs should go to the nearest refuge point and press the call button for help – security will then assist these staff/visitors from the building. The disabled refuge point raises an alarm to the control on the ground floor of the SGC so fire staff/security will be alerted to where staff are located. SGC fire wardens will also be checking these areas when ensuring staff are leaving the building.

| Health and Safety - Accidents All accidents including near misses must be reported to your immediate line manager, an AC1 form must be completed and the accident must also be reported into one of the Student Guidance Centre Accident Books. All accidents occurring on the Ground Floor or First Floor must be reported in the accident book held at the Information Desk, and all accidents occurring on the Second Floor must be reported in the accident book in the Disability & Wellbeing Office. A first aider should also be called/informed of the incident. The first aider can provide treatment, call for additional support and also assist with completion of paperwork. All completed paperwork must be brought to the Disability & Student Wellbeing Office (Julie-Ann Hamilton, Paula McAuley or Carrie Hall) who can report the incident to SMT but also liaise with Safety Services.

Students who call to the SGC as a result of an accident elsewhere on campus can also be offered First Aid from a First Aider in the SGC. Again the First Aider can also complete necessary paperwork with the student.

| Health and Safety - Fire Alarm TestingFire alarm testing is carried out at approximately 9am – 9:15am every Thursday morning. The alarm sounds for about 5 seconds and staff are not required to evacuate the building.

| Health and Safety – In the office Working with ComputersYour computer and work station should be organised to enable you to work safely and comfortably, please consult the guidance that is available on-line at www.qub.ac.uk/so. Some staff may have visual impairments or experience visual difficulties when viewing display screens. Eye sight testing is available for all staff using computer equipment via the University Safety Service, please contact the Health and Safety Coordinators for more information (see contacts on last page).

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Office Equipment Do not attempt to repair or modify any electrical equipment. Please report

these problems (and other maintenance related matters) to your Service Liaison officer .

Be aware of the dangers associated with the operation and maintenance of certain office equipment e.g. photocopiers, printers, lektrievers or guillotines which may cause electric shock or physical injury.

Personal electrical appliances e.g. heaters, kettles may not be brought into the building. Please speak with your Senior Management Team representative if you have any issues in relation to personal electrical appliances. Toasters etc. must only be used in a designated kitchen. Mobile phone charges that have been Portable Appliance Tested (PAT) are permitted, however staff are encouraged where possible, to charge mobile phones through their computer via a USB cable.

Out of hours working (after 6pm) Out of hours working (after 6pm) must be authorised by your Head of

Service/Line Manager and a risk assessment carried out. This must be documented where significant risks exist. Security must be notified of your out of hours working, where appropriate (ext.5099) and can provide assistance in an emergency if required.Note: Magnetically locking doors can be released by pressing the green button located beside the door. In an emergency and in the event of failure of the release mechanism, activation of the green break glass will release the door.

Lifting and Carrying Caution should be taken when lifting and carrying objects such as reams or

boxes of paper and you should ensure that anything lifted is within your own capability. Heavy objects e.g. water bottles must not be lifted unless you have been specifically trained and are capable of doing so.

Anyone with any previous back problems or who may be pregnant should not lift or carry any heavy items under any circumstances. Heavy items should not be stored at high level storage. Take care not to create a lifting hazard for others by over filling waste bags and bins.

Portable trolleys can be borrowed on a short term basis from the Disability & Student Wellbeing Office for use within the building. Contact x2893.

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Appendix 1| Health and Safety - Important Contacts First Aiders

First Floor:

Jonny Davison Brenda MarsdenPauline Wasson Eimear NelisClaire DewhirstLina FurnellElaine Graham

x1559x3789x2854x3841x1343x1447x3892

Second Floor: Tim CrawfordLynsey DavisHelen Russell Joanne Walsh

x5300x3242x1570x3953

Fire Wardens(Fire Evacuation Controllers –Ronan McNamee x3197 and Richard Mercer x3741)Ground Floor: Nicole Mulholland X5137First Floor: Carole Cooper

Judith PollockJohn DamerhamAndrew GrayCatherine Bishop

x3899x3899x2768x1447x2884

Second Floor: Joanne WalshHazel ClarkePaula McAuley

x3953x5268x2893

| Other Useful Contacts SERVICES SERVICE

LIAISON OFFICER

INVENTORY LIAISON OFFICER

ACCESS CONTROL

PRINT LIAISON OFFICER

Student Wellbeing

Paula McAuley Paula McAuley Joanne Barnes

Carrie Hall (Level 2 Repro Room)

CED Lina Furnell Lina Furnell Claire Dewhirst


Student Services

Student Registry Rep

Alex Lemon Paul Morgan


Information Desk

Ju Yoon Alex Lemon Ann Andrews

Careers Claire JamesNuala GriffinElaine McMahonElaine Fleming

Nuala Griffin Deirdre Lynskey

Claire James

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| Xerox – for reporting faults with MFD’s

Xerox number: 03708507832

MFD Serial Numbers (required in order to log a fault)

Information Desk: 3660251536Level 1 Repo Room: 3912926728Level 2 Repo Room: 3912929379Student Registry: 3912930784Disability & Wellbeing Office: 3350175813Student Services: 3271404645ISS: 3660272762

| SGC Operational Team 2017-18 Ms J Hamilton, Student Wellbeing Service (Chair) Ms C James, Careers, Employability & Skills Ms L Furnell, Centre for Education Development Ms C Anderson, Student Services and Systems Ms A Connolly, Student Services & Systems Ms J Parris, Learning Development Service & Widening Participation Unit Mr A McLaughlin, Student Records & Examinations Ms A Andrews, SGC Information Desk Ms C Hamilton-Cooper, International Student Support Ms P McAuley, Student Wellbeing Service Ms P Marley, Income & Student Finance Ms C Hall, Disability Services

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| Senior Management Team 2017-18

Academic Affairs

Helen McNeely Head of Student Affairs and Academic Affairs

Brian Slevin Appeals and Complaints

Karen Henderson Quality Enhancement, Partnerships and Governance

Michelle Spence Quality Assurance and Regulations

Student Affairs

Ashleigh Garcia International Student Support

Joanne Barnes Disability and Wellbeing

Educational and Skills Development

Maria Lee Head of Educational and Skills Development

Claire Dewhirst Centre for Educational Development

Donna Beckington Global Opportunities Team

Deirdre Lynskey Widening Participation and Learning Development Service

Roisin Copeland Student Development

Trevor Johnston Employer Engagement

Graduate School

Kara Bailie Head of the Graduate School

Student Services and Systems

Olivia Roberts Head of Student Services and Systems

James Campbell Student Registry Services

Paul Morgan Qsis Systems Development

Stephen Browne Qsis Services

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