questionnaire on big bazar
TRANSCRIPT
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7/28/2019 Questionnaire on Big Bazar
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Questionnaire on Big Bazaar
1. Please select your gender group?
Male Female
Gender
Male
Female
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2. Please select your age group?
0-20 21-40 Above-40
Age group
0-20
21-40
above 40
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3. Comparison of brand on different product category
Cloths
Grocery
Gift Items
Electronic
Leather items
Any other item
Sales
cloths
crocery
gift items
electonic
leather items
Any other item
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4. Services of the sales personnel in Big Bazaar?
Very Good
Good
Ok
Poor
Very Poor
0
5
10
15
20
25
30
35
40
Very Good Good Ok poor Very Poor
sales personnel
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5. Customers Preference towards Kirana Store?
YES
NO
Customer preference towards kirana store
Yes
NO
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6. Comparison of Big Bazaar with any kirana store?
Price Service Variety Quality
Big Bazaar
Kirana Store
0
5
10
15
20
25
30
35
40
45
price service varity quality
Big Bazaar
Kirana store
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7. Do you visit Big Bazaar?
Yes
No
Visit in big Bazzar
Yes
No
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8. Which media influence you to buy from Big Bazaar?
Hoardings
News paper
TV
Brochures
Any other
Influence to buy
Hoardings
News Paper
TV
Brochures
Any other
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9 .How is the customer assistance process in Big Bazaar?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
0 5 10 15 20 25 30 35 40 45
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Series 1
Series 1
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10. Do you satisfied with the billing system of Big Bazaar?
Yes
No
Billing system of big bazaar
yes
no
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11. What is your satisfaction level rate about Services provided by Big Bazaar?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
0
5
10
15
20
25
30
35
40
Highly
Satisfied
Satisfied Neutral Dissatisfied Highly
Dissatisfied
Satisfaction level services provided by big
bazaar
Series 1
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12. Do you satisfied with the information about products which is provided by employees of
Big Bazaar to its customer?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Information provided by employee to customer
0
10
20
30
Information provided by employee to
customer
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13. Do you think that the service of discount offered by Big Bazaar attracts you for
impulse buying?
Yes
No
Discount offer attracts for buying
Yes
No
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14. What is your overall satisfaction level rate about services provided by Big Bazaar?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
0
5
10
15
20
25
30
35
40
Highly Satisfied Satisfied Neutral Dissatisfied Highly
Dissatisfied
satisfzction level provided by big bazzar
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15. Which promotional services do you expect from Big Bazaar?
Discount Offer
Coupons
Free Gifts
Credit Card
Game Shows
services expect from big bazaar
Discount Offer
Coupons
Free Gifts
Credit Card
Game Shows