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QUEST ANSA ANSB ANSC ANSD ANSE

Communications is best described as: an exchange of information. effective listening. All of the above

owner buyer seller contractor C or D

None of the above

All of the above.

Quality may be defined as: conformance to requirements. fitness for use. appeal to the customer All of the above except B

The scope baseline. Scope authorization Scope definition Scope planning. All of the above.

Planning Estimating. Scheduling. Controlling All of the above.

Configuration control.

owner buyer seller contractor C or D

a directing style of leadership. All of the above.

Quality management: is another name for careful inspections.

identify project risks plan suitable responses B, C and D only

Tasks to be accomplished. All of the above. A and C only.

Listening, talking and sign language. All of the above

Using historical data. All of the above. A and C only.

providing written or oral directions.

consists of senders and receivers

Fixed Price contracts place more risk on the:

Life cycle costing is the total cost to the customer for the acquisition and ownership over its full life. Life cycle costing categories include the cost of _____, _____, and _____.

R & D, maintainability, operation and support.

R & D, production, operation and support.

Acquisition, operations, maintenance.

Production, operations, maintenance.

Management By Objectives assumes that the team:

is receptive to an unstructured environment.

does not require close supervision.

possesses a self directed philosophy

identifies with project objectives.

continuous improvement of products and services

Since risk is associated with most projects, the best course of action is to:

cover all project risks by buying appropriate insurance

ignore the risks, since nothing can be done about them and move forward with the project in an expeditious manner.

avoid projects with clear and present risks

eliminate all known risks prior to the execution phase of the project

identify various risks and implement actions to mitigate their potential impact

The process of choosing/documenting the best approach to achieve the project objectives is part of:

Time management is the allocation of time in a project's life cycle through the process of:

A comprehensive definition of scope management would be:

Managing a project in terms of its objective through the concept, development, implementation, and termination phases of a project.

Approval of the scope baseline.

Approval of the detailed project charter.

Approved detailed planning including budgets, resource allocation, linear responsibility charts and management sponsorship.

Cost Plus Percentage of Cost contracts are more desirable for the:

Management styles associated with production environments, such as assembly lines commonly include:

a lack of confidence in their workers

assumption that workers lack ambition and dislike responsibility

a Theory X style of leadership

is inversely related to productivity.

is primarily the responsiblity of management.

is primarily the responsibility of the workers.

is essentially a motivational technique.

Risk management allows the project manager and the project team to:

eliminate most risks during the planning phase of the project

identify impacts of various risks

Scheduling is the process by which decisions are made concerning:

Personnel/organization that will be assigned to accomplish the task.

Time when the tasks are to be completed.

The basic elements of communication include:

Communicator, encoding, message, medium, decoding, receiver, and feedback

Clarity of speech and good listening habits

Reading, writing and listening

Which of the following would most likely increase the accuracy of estimating the project cost?

Pricing out the work at lower levels in the work breakdown structure.

Talking to people who have worked on similar projects.

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Of none of the above

Cost of quality is: A and B

Organization of project. Job descriptions. Policies and procedures. Scope baseline.

a cooperative spirit of goal setting. All of the above.

conceptual execution cut-over post project evaluation A and D only

Networks. Time phased events. A and C only. B and C only.

speaking clearly listening interpreting maintaining eye contact

Cost Plus Incentive Fee Cost Plus Fixed Fee Firm Fixed Price

Detailed plan. Work package description.

2 times 3 times 4 times 5 times 6 times

Cost management includes: Cost estimating/forecasting. Cost applications. All of the above. A and B only.

Participative Management: A and C

quality control. quality planning. quality assurance. quality improvement All of the above.

conceptual execution cut-over post project evaluation A and D only

The major disadvantage of a bar chart is: Lack of time-phasing.

Cost Plus Incentive Fee Cost Plus Fixed Fee Firm Fixed Price

A variance envelope has been established on a project. The envelope goes from +-30% in R&D to +-5% during manufacturing. The reason for the change in thickness of the envelope is because:

The management reserve has been used up.

The accuracy of the estimates in manufacturing are worse than the estimates in R & D.

Tighter controls are always needed as a project begins to wind down.

Of the personal desires of the project sponsor.

associated with non-conformance to specifications and requirements.

primarily caused by poor workmanship of workers who are building or manufacturing the product.

used to determine whether a quality management program is suitable for a given project.

negligible for most large projects.

Management plans include all of the following except: Linear responsibility charts.

The Japanese resource management model exhibits:

non-specialized career paths

frequent changes in team assignments

a Theory Z style of management

The highest degrees of project risk and uncertainty are associated with the following phase of the project:

The most common types of schedules are Gantt charts, milestone charts, line of balance, and:

Calendar integrated activities.

Which of the following is often overlooked in achieving effective communication? manipulating the conversation

Which type of contract requires that the buyer keep the tightest labor/material cost control?

Cost Plus Percentage of Costs

Firm Fixed Price Plus Incentive

A task-oriented family tree of activities is a: Linear responsibility chart. Work breakdown structure.

Cost account coding system.

Adding 5 people to a 4 person team increases the communication channels by a factor of:

Cost budgeting/cost control.

involves the solicitation of information from all team members.

assumes that members avoid work and responsibility.

suggests the sharing of power and decision making.

employs a Theory X style of leadership.

The auditing function that provides feedback about the quality of output is referred to as:

The lowest dollar amount 'at stake' is associated with the following phase of the project:

Cannot be related to calendar dates.

does not show activity interrelationships.

Cannot be related to manpower planning.

Cannot be related to cost estimates.

Which contract type consists of - target costs & profit, ceiling prices and shared ratio of risk?

Cost Plus Percentage of Costs

Firm Fixed Price Plus Incentive

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Capitalization costs. Technology forecasting. All of the above.

Standard of purchased material: Simplifies inventory control All of the above. A and C only.

Work packages. Subtasks. Tasks. Code of accounts. Integration points.

The utility of network-based schedules: Reveals interdependencies. All of the above.

Uncertainty refers to a situation where:

conformance to requirements. fitness for use. customer focus. All of the above.

charter statement of work Work Breakdown structure network budget

Management decision-making includes: Analysis of alternatives. Revisions/replanning. Resource allocation. All of the above.

encoding decoding choice of a medium one-way communication All of the above.

Net present value (NPV). All of the above.

define need inspect incoming goods All of the above. A and B only

conformance to requirements. fitness for use. continuous improvement. customer focus. All of the above.

An activity. A critical path method. A slack milestone. A timing slot. A calendar completion point.

Belonging Self-actualization Esteem Safety Empowerment

Methods and techniques used to examine cost and technical data are called feasibility studies. The economic aspects of a feasibility study include interest rates, present worth factors, operating costs, depreciation and _____.

Technical skill requirements.

Strategic marketing intelligence.

reduces the risk of obsolescence

reduces cost of purchasing and storage

The "control points" in the work breakdown structure used for isolated assignments to work centers are referred to as:

Facilitates "what if" exercises. Highlights critical activities.

Provides information on resource requirements, time requirements and tradeoffs.

The way a project manager sends and receives information depends upon:

How others relate to the project manager

The project manager's level in the organizational hierarchy

the size and nature of the project

the project manager's salary and age

the number of projects going on at one time in the company

the outcomes are known but their probabilities are high

the outcomes and their probabilities are known

neither the outcomes nor their probabilities are known

states of nature can change at any time

probabilities of various states of nature can change at any time

Which of the following is closet to Deming's definition of Quality:

continuous improvement of products and services.

It is useful to conduct project risk assessment according to the project's

Modification or updating of goals and objectives.

The basic terminology for networks includes:

Activities, events, manpower, skill levels and slack.

Activities, documentation, events, manpower and skill levels.

Slack, activities, events, and time estimates.

Time estimates, slack, sponsorship involvement, and activities.

Time estimates, slack time, report writing, life cycle phases, and crashing times.

The project manager must receive reports and briefings from engineers, contracting officers, procurement personnel and marketing people. The project manager's communication dilemma is one of:

The technique most commonly used to determine the profitability of a project includes _____ methods.

Return on investment (ROI).

Discounted cash flow (DCF)

Payout time and risk sensitivity analysis.

Which of the following are part of the purchasing cycle:

prepare and issue purchase order

Which of the following is closest to Juran's definition of Quality:

A project element which lies between two events is called:

Employee unions would most likely satisfy which level in Maslow's hierarchy of needs?

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Upward communication One-way communication Two-way communication None of the above.

All of the above. B and C.

Project feasibility study. Prospectus. None of the above

planning, inspection, control. product, price, customer. design, build, deliver.

profit and loss personnel turnover workmen's compensation liability insurance All of the above.

Fixed firm price Cost reimbursable progress payments All of the above.

Monetary Physiological Esteem Self-actualization Team-building

Oral Written Upward Downward Lateral

An activity. A constraint. An event. The critical path. None of above.

the specification limits. customer requirements. A and D only

Conceptual, charter/baseline. Development, masterplan.

Code of accounts. Overhead rates. Budgeting system. Capital budgeting process. All of the above.

inspection purchasing estimating expediting A, B and D only

profit and loss personnel turnover insurance market fluctuations A and D only

Assignable cause or special variation is: A, C, and D.

Management calls a meeting to explain to all employees the new benefits package for the rank and file. This is an example of:

Downward communication

Project management/project planning is most closely aligned with:

Long range/strategic planning (5 years or more).

Intermediate range planning (1 to 5 years)

Short range/tactical planning (1 year or less).

The profitability and technical data studies are provided in report format to owners and funders for acceptance. This type of report, used to solicit funding, is referred to as a(n) _____.

Economic evaluation analysis. Risk management manual.

Which of the following constitute Juran's "quality trilogy":

planning, improvement, control.

planning, organization, control.

Which of the following is most closely associated with business risk:

Which of the following types of contracts is equivalent to a cost plus contract:

Fixed price plus incentive fee

A project manager recently rewarded an individual with a promotion that carried with it a very small salary increase but substantially more responsibility. The project manager appears to be appealing to the employee's _____ need.

Most project (and non-project) managers prefer _____ communications.

On a precedence diagram, the arrow between two boxes is called:

Quality control charts show a characteristic of the product or service against:

control limits based on three standard deviations in each direction.

control limits based on six standard deviations in each direction.

The identification, definition, and selection of the project objectives as well as the best approach to achieving the project objectives are indentified in the _____ phase of the project but first documented in the project _____.

Conceptual, master schedule.

Development, charter/baseline.

Development, master schedule.

The work breakdown structure, the work packages, and the company's accounting system are tied together through the:

Which of the following is an element of procurement management:

Which of the following is most closely associated with pure risk:

is indicated when a point falls outside the control limits.

is indicated when a point falls outside the specification limits.

is indicated when a run of seven or more points fall above the center line of a standard control chart.

is indicated when a run of seven or more points fall below the center line of a standard control chart.

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Events. Activities Slack elements. B and C only. All of the above.

implement additional unbudgeted scope All of the above.

Behavioral modification Positive job reinforcement Job enrichment All of the above

Autocratic Conciliatory Ethical Facilitative Judicial

All of the above. A and C only.

B and D only

Critical path activites. Slack time activities. Dummies None of above.

1.4" 1.2". 1.0" 0.8" 0.2"

Encoding Blocking out Transmission Acceptance Decoding

Time, schedule and cost. Quality of work.

In the arrow diagramming method (ADM), _____ do not consume time or resources.

Management reserve is generally intended to be used to:

compensate for inaccurate estimates

cover major unforeseen catastrophes

cover unforeseen problems in the project

Project management has been proven to be successful because employees get to see the entire effort, from beginning to end, rather than just small pieces. This could be considered an example of:

Linking performance to pay

Project managers that are available to answer questions, provide guidance when need, and generally do not interfere with day-to-day activities have a(n) ______ managerial style.

The scope baseline once established and approved, is used: as the basis for making future decisions.

to accomplish verification measures.

to evaluate potential changes.

The three most common types of project cost estimates are:

Order of magnitude, parametric, and budget.

Parametric, definitive and top down.

Order of magnitude, definitive and bottom up.

Order of magnitude, budget and definitive.

Analogy, parametric and top down.

To calculate the expected value of an outcome:

divide the value of each outcome by its probability, then add the results.

divide the value of the desired outcome by the value all possible outcomes

multiply the value of each outcome by its probability, then add the results

use linear regression to assess the expected value of the outcome

Activities with zero time duration are referred to as: Noncritical path activities.

For a given characteristic in a construction process, the standard deviation associated with production variation is 0.8", and the standard deviation associated with measurement variation is 0.6". The total standard deviation for this characteristic is:

Project cash reserves are often used for adjustment in escalation factors which may be beyond the control of the project manager. Other than possibly financing (interest) costs and taxes, the three most common escalation factors involve changes in:

Overhead rates, labor rates and material costs.

Overhead rates, schedule slippages, and rework.

Rework, cost-of-living adjustments, and overtime.

Material costs, shipping cost, and scope changes.

Labor rates, material costs, and cost reporting.

Selective perception is _____ of new conflicting information that may result, in a breakdown in communication.

The work breakdown structure (WBS) is an excellent tool for objective control and evaluation. Which of the following is generally NOT validated through the WBS?

Management coordination and organization structuring.

Work methods and accountability.

Risk and impact decision-making.

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Individual productivity Cost effectiveness Group or team productivity All of the above

source selection invitation to bid contract award notice to proceed

Safety Empowerment/authority Esteem Self-actualization None of the above

In the PDM, common constraints include: Start-to-start Finish-to-start Finish-to-finish B and C only A, B, and C.

Recording, accumulation. Interpretation, analysis.

cause and effect diagrams. flow chart. control chart. pareto chart. trend chart.

contract award performance control financial control contract closeout

Inventory control. Materials management. Procurement. All of the above. A and C only.

None of the above

Non-verbal communication includes: Body movement Gestures Facial expressions All of the above

request for proposal request for quotation tender invitation bid invitation A and B only

All of the above.

When working in an environment that uses learning curves, the most effective plan for creating the perception that pay is related to performance is to provide the team members with an individual salary plus bonus based upon

Rating system developed by the project manager

Which of the following is not part of the acquisition process:

All of the above are parts of the acquisition process.

An individual who is working on the satisfaction of physiological needs has essentially satisfied which needs?

Scope reporting is the timely determination, _____, and _____ of project progress, status data, and transforming this into structured documentation (reports) necessary to judge project performance (reporting on work packages).

Recording, graphical display.

Accumulation, graphical display.

Graphical display, interpretation.

There are two major types of reserves used on projects. The _____ is for (usually major) scope changes that were not considered as part of the original plan, whereas the _____ is to compensate for minor changes in estimating, escalation factors.

Management reserve, unplanned allowance fund.

Management reserve, contingency.

Contingency fund, management reserve.

Unplanned allowance fund, budgetary reserve.

Unplanned reserve, planned reserve.

To determine what causes the majority of quality problems in a process, a very useful tool is the:

Which of the following is not part of contract administration

All of the above are parts of contract administration.

A(n) _____ system is designed to ensure the timely availability of nonhuman resources, and includes the cost in procurement, shipping/freight, storage and loss.

Expectancy theory as applied to project management implies that:

The team will work the hardest on those goals that are clearly explained by the project manager

The more rewards that the project manager provides, the better the performance of the team

Team members will work hardest for those project goals that also bring satisfaction to personal goals

Employees will work hardest for those project goals which are accompanied by high levels of authority for the individual team members

The way we move our hands

The formal invitation to submit a price for specified goods/services is usually referred to as:

The project scope/charter baseline includes:

Summary of background conditions defining the project.

Organization, authority and responsibility relationships. Functions to be performed.

Resource requirement schedule including time estimates.

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scope statement. regulations. work results. standards. quality policy.

PERT ADM PDM All of the above. A and C only.

uniform increasing decreasing exponential B and D only

defective defect non-conformance poor workmanship lack of fitness for use

Blindspot Facade region of influence None of the above

A project can best be defined as: All of the above.

Good supervision Job security Regular promotions Good salary A dental plan

Definitive, bottom up. Analogy, top down. Parametric, bottom up. Parametric, top down. Analogy, bottom up.

control chart. Ishikawa diagram. scatter diagram. histogram. run chart.

Affinity diagrams are used to: determine if a process is in control. determine root cause. None of the above.

Job enrichment Behavior modification Freedom in the work place All of the above

Allocation. Partitioning Leveling. Quantification None of above.

Definitive. Analogy Budget Modified standards. Rule of thumb.

Blindspot Facade region of influence None of the above

Which of the following is not an input to quality planning?

Which of the following networking methods allows us to show that the last 10% of one element cannot be completed until 62% of a previous element has been completed?

Which of the following utility functions reflects risk-aversion:

A deficiency in characteristics that render the quality of the material/service unacceptable is usually referred to as:

A line manager possesses information which the project team needs, but withholds the information. The results in a(n):

Communication power base

Series of non-related activities designed to accomplish single and multiple objectives.

Coordinated effort of related activities designed to accomplish a goal without a well-established end point.

Cradle-to-grave activities which must be accomplished in less than one year and consumes human and non-human resources.

Any undertaking with a definable time frame, well-defined objectives, and consumes both human and non-human resources with certain constraints.

Guidelines for estimating time durations include:

Assuming a normal level of labor and equipment.

Assuming a normal work week. Using consistent time units

Using past actual durations as guides.

All or part of each of the above.

Herzberg identified factors which, if present, will lead to increased motivation. A typical factor would be:

Statistical cost estimating techniques (based upon history), are called _____ estimates and are a _____ approach.

Which quality management tool would be used to determine potential causes of a production problem?

show the relationship among variables.

categorize large amounts of data.

One of your project team members has made a technological breakthrough on an R & D project. The result will be new business for the company, as well as a company patent. The team member received a company bonus. The motivational strategy used here is:

Linking pay and performance

Smoothing out resource requirements from period to period is called resource _____.

The most precise or accurate estimate for determining project costs is the _____ estimate.

When subordinates know pertinent information that is not known by the project manager, the result is:

Communication power base

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ADM PDM CPM PERT Gantt

beneficial completion substantial completion project completion contract closeout final completion

Parametric Definitive. Budget Bottom up. Top down.

Allocation. Partitioning Leveling Quantification. None of above.

Two or more people involved a communication process All of the above B and C only

Authority Power Influence Leadership Coerciveness

post project evaluation post contract evaluation post mortem

All project funds have been spent. All of the above.

.10 inch. .19 inch. .34 inch. .49 inch. .67 inch.

risk identification purchasing insurance assessment of outcomes C and D only

Increase, decrease. Increase, increase Decrease, decrease. Decrease, increase.

construction projects system projects complex projects large projects All of the above.

Publications Bulletin boards Reports Letters and memos All of the above

Budget allocations for the next phase. Canceling the project. All of the above.

R & D. Applied research. Production Operations and support. Termination.

Which of the following scheduling methods uses more of the risk management concepts:

Which of the following terms refers to the situation where the work is being used for the purpose intended and so certified:

A _____ estimate prepared from layouts, sketches and flowsheets, should be accurate within (-10, +25%).

Assigning resources in an attempt to find the shortest project schedule consistent with fixed resource limits is called resource _____.

For communication to occur, there must be:

the transmittal of information

The ability to get an individual or group to perform a given task is best described as:

The comprehensive review of a contractor's technical performance, cost performance, and delivery schedule, is referred to as:

procurement performance evaluation

contractor's performance evaluation

The financial closeout of a project dictates that:

No charge numbers have been overrun.

No follow-on work from this client is possible.

No further charges can be made against the project.

Two sources of variation in the length of hex bolts exist. Production variation and measurement error. The QC manager knows that the standard deviation from these sources is 0.24" and 0.43" , respectively. What is the total standard deviation.

Which of the following activities can be considered as part of risk mitigation assessment of probabilities

In general, attempts to smooth out period to period resources will _____ the scheduled time and _____ project costs.

Increase, increase or decrease.

Risk management methodology should be adhered to in:

The most common form of written project communication is

The most difficult decision for the executive sponsors to make at the end-of-phase review meeting is:

Authorizing scope changes for the next phase.

Authorizing budget increases for the next phase based upon scope changes.

The most expensive phase of life cycle costing is:

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14.30% 3.12% 2.73% 1.56% 0.78%

Authority Power Leadership Coerciveness Project charter

material warranty material guarantees A and C only

the language of the team members non-verbal methods written memos All of the above.

Expert Legitimate Reward Influential Referent

differences among machines.

risk mitigation risk assignment risk delegation risk deflection risk assumption

Budgets will be met. None of the above.

Work breakdown structure. Project charter. Scope statement. Management plan.

"Crashing" Changing scope. All of the above. A and C only.

free on board receipt for merchandise packaging list loading list bill of lading

Database Baseline. Archive. Lessons learned. Life cycle summary.

Pay Hygiene needs Achievement Working conditions Vacation time

one two three four five

The rule of seven used by quality control engineers states that if a run of seven or more samples lays on one side of the process mean, then the process is out of control. What is the probability that this condition is the result of random variations.

The term that best describes the 'right' to manipulate or change others is called?

Which of the following is associated with a buyer's request for material to meet a particular need:

implied warranty of salability

implied warranty of fitness for a particular purpose

A project manager trying to communicate accurately to the team should use:

the language of the project manager

An advertiser who uses a movie or sports star to endorse a product is trying to use power.

Control chart theory is based on the differentiation of the causes of variations in quality. Variations may be produced by assignable causes. All of the following are examples of assignable causes except:

differences among workers.

differences among materials.

differences in each of these factors over time.

None of the above (all are examples)

Giving a part of project work to a contractor is an example of:

Proper implementation of project management will guarantee that:

Schedules will be adhered to.

Quality/performance will be met.

The project will be a success.

The most effective means of determining the cost of a project is to price out the _____.

Linear responsibility chart.

Which method shown below is acceptable for reducing cost or shortening the schedule?

Performing activities in parallel rather than in series.

Which of the following terms is used to describe the receipt issued by a carrier for items to be delivered to a third party:

A computer tape which contains historical project information is called ____ tape.

According to Herzberg, which of the following is a motivational factor?

Communication in both project and non-project-driven organizations should occur in directions.

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the use of quality circles.

Increase, increase. Increase, decrease. Decrease, decrease. Decrease, increase. The utility of a risk seeker is: negatively exponential positively skewed increasing decreasing symmetrical

fixed price contract price fixing contract purchase order All of the above. B and C only

Back charges refers to: C and D only

Capital budgeting process. Overhead rates. Fringe benefits packages. None of the above.

Self-actualization Esteem Physiological Belonging Safety

Fast tracking Risk conversion. Parallel management. Process improvement. Synchronous manufacturing

documentation feedback cost barrier elimination All of the above.

The scope management provides: All of the above. B and C only.

Total project risk can be defined as:

A and B. A and C

During project execution, a line manager informs you that he will not have sufficient resources available next month to support your and two other projects. The best way to handle this problem would be to:

Ask the line manager to make the decision.

Ask the line manager to work with senior management to prioritize the work.

Ask your sponsor to meet with the line manager.

Ask the line manager to set up a meeting with you and the other project managers to work out the problem yourselves.

Prepare a purchase order to outsource the work.

Japanese quality control has improved dramatically in the last 30 years for all of the following reasons except:

small, continuous improvements in quality control.

the use of worker suggestion systems.

the use of quality control charts.

focusing quality control efforts on production outputs.

Management reserves are normally defined as a % of the total budget. As a project progresses, the project manager wants the $ value of management reserve to _____, whereas the customer wants the management reserve to _____.

Remain the same, return to customer.

Which of the following is equivalent to a lump sum contract:

transferring charges from sub-contractors to the owner

adjusting payments to reflect late invoices consequence

the cost of corrective action taken by the owner and charged to the contractor for non-conformance

gaining restitution from the owner for non payment

Company expenses such as auditing costs, supervision, office supplies, building rent and maintenance are elements of the:

Contracts and administration costing system.

Job continuity would be an example of _____ in Maslow's hierarchy of needs.

Overlapping activities on a project, such as design and construction, is referred to as:

The major reason why a project manager would use written instead of oral communication is:

A basis for future decisions about the project.

A baseline to accomplish verification measures.

A baseline to evaluate potential scope changes.

the sum of the probabilities of project risks events times the sum of consequences of those risks

the sum of the products of each project risk event times its consequences

the sum of the consequences of all project risk events

the sum of the probabilities of all project risk events

1 - the sum of the probabilities of all project risk events.

Which of the following statements about the cost of quality are true?

the cost of quality is the expense of nonconformance to requirements and specifications.

the cost of quality are mostly the direct responsibility of workers who are manufacturing the product.

quality control programs should be implemented when the cost of quality are deemed affordable by management.

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Authority Power Influence All of the above] A and B only

Slow and counterproductive. None of the above.

Direct labor dollars Direct labor hours. Overhead rates. Procurement costs. None of the above.

Most quality problems: A and B

acquisition cycle contract evaluation cycle requirements cycle pre-award cycle

Slack Free float. Restricted float. Level float. Lag

A, B and C only

Earned value measurement. Percent complete. ACWP. BCWS None of above. An example of coercive power would be: Demotion Reduction in wages Disciplinary layoff Reprimand All of the above

upward downward horizontal diagonal None of the above

Monte Carlo simulation: Was originally developed by Dr. Carlo A, B and C only

A and D

A line manager who is asked to wear two hats and function as a project manager at the same time is likely to exercise:

Including the customer in the process of project planning is:

Essential in the definition and documentation of project goals.

Necessary, but of limited value.

Unnecessary because project goals are defined in the proposal stage.

It is argumentative whether project managers actually control costs. Which of the following is the most common element over which the project manager may have some degree of control?

originate in the quality department where the ultimate responsibility for quality rests.

originate on the shop floor because of waste and product rework.

are the results of management inattention to potential quality improvement ideas.

could be eliminated if shop supervisors monitored their work more closely.

The "buy or make" decision is usually made during the:

at any time that is convenient for the project manager

The logical relationship that communicates a delay between the start/finish of one activity and the start/finish of another activity is referred to as:

Which of the following actions is an example of risk response:

adjust project parameters (scope, time, quality ...)

reduce the probability of potential project risk events

reduce the consequences of potential project risk events

wait until a problem actually happens, then deal with it in the most effective and efficient manner.

A comparison of completion status to baseline is referred to as _____.

Job descriptions are examples of ______communications.

Is a European technique for assessing project risks

assumes the future risk events will occur at random according to predetermined probability distributions

is a technique to stimulate create risk event resolution

The Pareto Principle is a technique used to determine which quality control problems in a particular process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected

the majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for these vital problems.

in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

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The WBS is: None of the above.

bid protest bid review award Protest award review

upward downward horizontal diagonal None of the above.

Zero-defects program. theory X management. theory Y management. Quality control circles. A and C

firm fixed price letter contract None of the above.

Resource leveling. Manpower leveling. Resource limited planning. Manpower planning.

The project charter: All of the above.

environmental technical legal All of the above. A and B only

Coercive Reward Referent Legitimate Expert

Project calendar. Resource calendar. Milestone point. Key point. Work unit.

Legitimate Reward Coercive Expert Referent

project office memo project office directive project team meeting formal report counseling sessions

unit price cost plus incentive fee cost plus fixed fee firm fixed price B and D only

An organization oriented family tree of the project.

A task oriented family tree of the project.

A cost centered structure of the project.

Only required on large complex projects where separately identifiable work packages are difficult to construct.

Which of the following processes allow an unsuccessful bidder to seek remedy for contract award to another bidder.

any of the above processes can be used

A project team member submits a suggestion on how to improve the corporate procurement process. This is an example of _____ communication

Financial compensation is the primary motivational tool for which of the following management theories of programs.

In which of the following contract types is it easier to change the scope of the contract:

fixed price plus incentive fee

cost plus percentage of cost

Planning activities such that predetermined resource availability pools are not exceeded is called:

Manpower contingency planning.

Expresses upper management commitment to the project.

Provides that authority by which the project will be run.

Establishes that organizational structure with the project.

Specifies overall objectives and timeframe of the project.

Which of the following areas are addressed in risk identification:

Which of the following types of power comes through the organizational hierarchy

A calendar that identifies when a project may be performed on an activity is called a:

Charisma would be an example of _____ power.

For every situation, several methods usually exist for effective communication to take place. Which of the following is least likely to be used for explaining to the team project planning guidelines?

In the project environment, the individual ultimately responsible for quality control is:

The line workers who must strive "to do things right the first time" to avoid quality problems.

the company's quality control manager who must work with the project members to ensure the quality control program is effective.

The head of the production department who retains ultimate quality control responsibility for all the company's projects.

The project manager who has ultimate responsibility for the entire project.

the customer who must ensure that he is receiving a quality product from the vendor.

In which of the following types of contracts is it most important for the contractor to maintain control of cost, schedule and scope changes.

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Project. Strong matrix. Weak matrix. Project coordinator. Project expeditor.

business risk financial risk inflation natural hazards taxes

Work breakdown structure. Functional requirements. Project cost estimate. Selection of personnel. Termination decision.

Expert Reward Referent Identification None of the above

A and B. A and C

arrow diagrams precedence diagrams decision trees Pareto diagrams cause and effects diagrams

Project office memo counseling session project team meeting formal letter individual conversation

cost plus incentive fee cost sharing firm fixed price cost plus fixed fee performance guarantees

$200,000 $150,000 $85,000 $50,000 None of the above.

Laissez-faire Boss-centered Subordinate centered Autocratic Demographic

Predict trends, highlight problems. Justify results, set standards.

at the right-hand end of the spine. on a branch of a fin. None of the above.

common sense rational management smoothing confrontation None of the above

functional specifications technical specifications

Middle (functional) managers have the greatest influence in the direction of the project in which type of organizational structure?

Which of the following risks are generally considered unpredictable:

A clear definition of the user's needs serves as the direct basis for the:

R & D project managers in high-tech companies most often motivate using _____ power.

The major difference between PERT and CPM networks is:

PERT requires three time estimates whereas CPM requires one time estimate.

PERT is used for construction projects whereas CPM is used for R & D.

PERT addresses only time whereas CPM also includes cost and resource availability.

PERT requires computer solutions whereas CPM is a manual technique.

PERT is measured in days whereas CPM uses weeks or months.

The majority of product defects could be prevented in most processes if manufactures would do the following:

Increase the use of acceptance control charts instead of standard three-sigma control charts.

Make a concerted effort to eliminate the potential for product defects in the design stage.

Create a quality control department.

Which of the following diagrams is most useful in impact analysis:

Which of the following is least likely to be used in explaining to a team member why you consider his/her performance substandard?

Which of the following types of contracts allows the owner to transfer risk to the contractor:

A contractor estimates that a project has a 0.5 probability of $200,000 profit and 0.3 probability of $50,000 loss. The expected monetary value of this project is:

A project manager who allows the team to make the majority of the decisions is demonstrating a(n) ____ leadership style.

Historical records during close-out are useful to _____ and _____ for future projects.

Analyze successes, shortfalls.

Analyze strengths, document results.

Support litigation, defend claims.

In a fishbone diagram, the effect you are concerned about is placed:

at the end of the diagonal line (i.e. "fin").

at the left-hand end of the spine.

Sound, prudent, but often unsophisticated judgement is called:

Which of the following types of specifications gives measurable capabilities of the product:

performance specifications conformance specifications

process capability specification

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Trend line. Trend analysis. S curve. Percent completion report. Earned value report.

Significantly reduce project risks eliminate project risks None of the above.

a starting point. an operation. a written report. a decision point. an end point.

Never the same person Always the same person

Conceptual Development. Implementation Execution Close-out

authorization conciliatory ethical judicial promotional

Has the greatest degree of risk. All of the above. A and B only.

Raw materials Special items Items of small value Semi-precious materials

Long term goals; short term goals

Conceptual Development. Execution Finish All of the above.

Project specification tree. Work breakdown structure.

The use of quality circles: A and B only

concept development execution conclusion All of the above.

semantics credibility inconsistent signals perceptual differences misunderstood role

A graphical display of accumulated costs and labor hours for both budgeted and actual costs, plotted against time, is called a(n) _____.

By using Project Risk Management techniques, project managers can develop strategies that do all but which of the following:

provide a rational basis for better decision making

identify risks, their impact(s), and any appropriate responses

In a flowchart, the diamond form is used to represent:

In small companies, project managers and line managers are:

Sometimes the same person

Always in disagreement with each other

Forced to act as their own sponsors

Make or buy decisions are usually made during the _____ phase of a project.

Managers who adopt a sound, but prudent managerial style are called

The critical path in a network is the path that:

Will elongate the project if the activities on this path take longer than anticipated.

Must be completed before all other paths.

There are four general classes of products that the purchasing department seeks to obtain for production. Which is not one of these categories:

Standard production items

A good team leader must be concerned not only with _____ but also with _____ .

Organizational goals; personal goals

Legitimate power; referent power

Group efficiency; power and authority

Tasks to be accomplished; needs of the team members

The project stakeholders should be actively involved with the _____ phase(s) of the life cycle.

The starting point in the development of a top-down PERT/CPM chart is the _____ .

Customer's deliverable list.

Customer's milestone dates.

Listing of customer team meeting dates.

has proven ineffective in both Japan and the U.S.

is particularly effective in overcoming labor/management conflicts.

provides a quick fix for most quality problems.

allows workers the opportunity to generate solutions for chronic quality problems.

Which phase of the project life cycle typically has the highest uncertainty and risk associated with it?

Your sponsor announce to you and your team that his/her door is open to everyone wishing to discuss project problems. Yet, the sponsor seems to be annoyed whenever someone does stop by, even when discussing a serious problems. This is an example of.

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Express warranty Prescribed warranty None of the above.

Denotes a critical path relationship. Shows slack.

free upward flow free horizontal flow grapevine open network

Contract dispute Stop work order Bid protest Coffective action None of the above.

C and D

Deming Juran Crosby Tagushi A and D only

Decision-making Staffing Rewarding Tracking/monitoring Reviewing

Planning for project termination. Clearly defined tasks. All of the above.

free-form matrix structured matrix network rigid channel None of the above.

The project will be completed late. None of the above.

Slack for each activity, critical path.

All of the above

liability loss direct property loss profit loss personnel-related loss B and C

A and C All of the above.

Poor financial estimates.

_____ is associated with a buyer's request for materials or equipment to meet a particular need or accomplish a specific purpose.

Implied warranty of merchantability

Implied warranty of fitness for a particular purpose

ADM is an activity-on-arrow method. In this method, a dummy activity:

Denotes any dependency relationship.

Identifies customer deliverables dates.

Identifies customer team meeting dates.

An informal communication network on a project and within an organization is called a(n):

unrestricted communication flow

By which process may an unsuccessful supplier seek remedy for unjust awards?

Risk classified as unknown unknowns (i.e., those which cannot be identified or evaluated):

should be deflected to the contracting officer

should be handled via contingency allowances

should be ignored, since they cannot be identified

should be ignored, since they are not covered in the Project Risk Assessment

The "zero defect" concept was proposed by:

The major difference between project and line management is that the project manager may not have any control over which basic management function?

Which of the following planning considerations is often overlooked?

Qualified project manager assignment.

Insuring top management support.

A recurring communication pattern within the project organization or company is called a:

During a project review meeting, you discover that your $250,000 project has a negative schedule variance of $20,000 which equates to 12% of the work scheduled to this point of time. You can therefore conclude that:

The critical path has been lengthened.

the costs are being overrun.

Overtime will be required to maintain the original critical path.

Once the logic of a network is laid out, the project manager will conduct a forward pass and backward pass through the network. This will provide information on the _____ and identification of the _____ .

Slack for each activity, high risk activities.

Manpower shortages, high risk activities.

High risk activities, non-critical paths.

Manpower availability, contingency plans.

Project managers need exceptionally good communication and negotiation skills primarily because:

They may be leading a team over which they have no direct control

Procurement activities mandate this

They are expected to be technical experts

They must provide executive/customer/sponsor briefings

Risk can be divided into two basic types; business risk and pure (or insurable risk). Of the following, which one(s) fall(s) under business risk?

The purpose of project Risk Management is to:

Identify those factors that will adversely impact project objectives.

Assess the impact of adverse project factors.

Assess the probability of adverse project factors.

Which of the following factors has historically been the greatest contributor to project failure?

Planning performed by a planning group.

Lack of sufficient management reserve.

Lack of management support.

Not using an automated tracking tool.

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Sealed bidding Competitive proposals Noncompetitive proposals Formal bid Verbal bid

The critical path is also reduced. All of the above.

Overtime was required. Any of the above

Technical; accounting/finance Technical; management Technical; psychological

B and C All of the above.

sponsor project manager functional manager functional team All of the above.

B and C

Purchasing Expenditure Marketing Inspection B and D

5% 10% 15% 25% 50%

Bar charts are most appropriate for: Showing slack time. All of the above.

Reward and penalty Reward and referent Referent and expert Expert and reward Penalty and referent

noise communication barriers indirect communication mixed messages All of the above

Scope management is: a project control function. employs change control. All of the above.

All of the above. A and B only.

Which type of process involves the agency holding discussions with each of the offerors, after receipt of their proposals, in the process of arriving at an agreement prior to the award of a contract?

A non-critical path activity is completed in half the time. Then,

The slack in the path containing this activity will increase.

The total cost for this activity has decreased.

Manpower from this activity can be assigned to other activities.

An element in the WBS was estimated to require 1 month for completion with 1000 hours of labor and a burdened cost of $50K. The task was completed in 1000 hours but a burdened cost of $60K. The most likely reason for the increase would be:

Higher salaried employees were assigned.

The overhead rate increased.

Employee salaries had increased.

In the past, most project managers have come from _____ fields without proper _____ training or education in skills

Marketing; technology-oriented

Business; manufacturing know-how

The Risk of NOT meeting project quality objectives:

can be minimized through continuous monitoring.

considered a long term risk.

will be reflected in the "in-service" life of the product or service.

The main player in project communication is the

The type of contract (payment mechanism) chosen for a project is often a reflection of the degree of risk associated with completing that project. For a firm fixed price contract, payment for risk _____ .

Is accomplished by paying the actual costs to the contractor.

Is accomplished by paying the contractor for his costs plus a fixed fee (profit).

Is an undisclosed contingency in the contractor's bid.

Is accomplished by paying for the budgeted costs of dealing with risks, as predicted in the project risk assessment.

Which is not an element of procurement management?

Which percent of the total project labor hours are typically expended by the end of the second phase of the project life cycle?

Comparing actual to planned performance to each activity.

Showing critical path dependencies.

Showing which activities can be rearranged in parallel.

Formal authority is often referred to as legitimate power. Which two other forms of power are also considered to be legitimate power?

Power games, withholding information, and hidden agendas are examples of-.

a work authorization process.

considers Cost, Quality and Schedule.

The most common method for pricing out non-burdened labor hours for a three year project would be to:

Price out the hours at the actual salary of the people to be assigned.

Price out the work using a company-wide average labor rate.

Price out the work using a functional group average labor rate.

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complex projects simple projects large projects A and C All of the above.

Utility Theory: B and C

Which is not part of the purchasing cycle? Defined need Transmit need Inspection A and D

A shortening of the critical path.

Confrontation Compromise Smoothing Forcing Withdrawal

Cost plus contracts Fixed plus contracts Back charge contracts None of the above.

None of the above.

the future is unknown. All of the above.

autocratic consultant autocratic consensus shareholder None of the above.

What is the purpose of the Project Plan? To document the Preliminary estimates.

All activities. None of the above.

Project Engineer Project Manager Functional Manager Project Owner

Payment authorization Bid cost considerations Release payment Back charge None of the above.

Implementation Plan a life cycle Development Plan a critical path Management Plan

The principles of risk management should be followed only for:

considers the risk propensity of the decision makers.

is based on proven statistical methods.

deals with the usefulness of the end product.

is a key element of ISO 9000

Prepare and issue purchase order

A network has been developed with resources from six different departments. One of the six departments has just informed you that they can increase the number of employees from 5 to 8. This will result in:

A shortening of the noncritical path.

A decrease in the total cost of the project.

An increase in the cost of the project.

A through D are possible based upon where the resources are deployed.

Conflict management requires problem-solving. Which of the following is often referred to as a problem-solving technique and used extensively in conflict resolution?

Cost Reimbursable contracts are equivalent to:

Progress payment contracts

In project-driven companies, costs are usually billed againest the project based upon:

The burdened labor rate of the actual employees who performed the work.

The burdened labor rate of the line organization average salary.

The burdened labor rate of the company average salary.

The burdened labor rate of the average salary of the project team members.

Project Risk Management is based on which of the following premises:

unknowns can result in risks or opportunities.

we cannot control risk events.

project risk impact can be measured and controlled

The project manager that allows and supports group discussions and decision making is called a(n) _____ manager.

To document the Definitive estimates.

To document the Budgetary estimates.

To document Parametric estimates.

To document Order of Magnitude estimates.

Management has decided to "crash" a project in order to avoid penalty payments for late deliveries. To crash the project, either overtime or additional resources should be assigned to:

Only those activities with the longest time durations.

Those activities on the critical path begining with the longest time duration activities.

Those activities with the greatest degree of risk.

Of the following, who has the ultimate responsibility for meeting project quality objectives?

Quality Assurance Manager

Risk mitigation involves all but which of the following:

developing system standards (policies, procedure, responsibility standards)

obtaining insurance against loss

identification of project risks

performing contingent planning

developing planning alternatives

The cost of corrective action taken by the purchaser and chargeable to the supplier under the terms of the contract is:

The sequential steps that define the process for successfully completing a project is:

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Failure to delegate Over directing people All of the above

obtain feedback

An appointment letter A project charter All of the above B and C only

40-50 50-60 60-75 75-90 90-95

Project Engineer Project Manager Functional Manager Project Owner

Total Project Risk: A and B A and C

Purchase order Level of effort work Scope of work Contract stipulation None of the above.

4 weeks 5 weeks 6 weeks 7 weeks None of the above.

reduce the probability of risk events A and C All of the above.

Alternative analysis Information gathering Post project analysis All of the above

Unauditable. Undistributed. Preauthorized. Contingency. In-process.

Which of the following time robbers end up creating additional work for the project manager and the project office?

Changes without notification or direction

Unreasonable time constraints

You are giving your team instructions on how to perform a new test which is different from the way that the team had performed it previously. The best way to verify that the learn understands what you want is to:

analyze the team's perceptions barriers

uses gestures in presenting the instructions

analyze the team's decoding skills

analyze the team's encoding skills

A common way by which executives provide the project manager with written authority is through:

A common job description for all project managers

Surveys have shown that the primary skill needed to be a project manager is communication skill. The typical project manager spends approximately ______percent of his or her time communicating.

The Work Breakdown Structure (WBS) is the basis for communicating:

Project scope, cost control, schedule, quality

Project objectives, dependencies, plan, cost control

Project scope, schedule, staffing, cost control

Project scope, quality, schedule, dependencies

Project budget, schedule, risk factors, work assignments.

The quality objectives are approved in the conceptual stage of the project by the:

Quality Assurance Manager

should not be calculated for small projects

is the probability of each project risk event times the sum of the consequences of individual project risk events which could occur during the project.

Is the cumulative sum of the probability of each individual project risk event times the consequences of occurrence of that risk event.

_____ is a narrative description of the work to be accomplished or resource to be supplied.

A line manager provides you with three estimates for his activity in your PERT network. His estimates are 2 weeks optimistically, 4 weeks most likely, and 12 weeks pessimistically. The expected time which would appear on the chart would be:

In Project Risk Management, Risk Response may include actions to:

change the scope, budget, schedule or quality specifications of the project

reduce the consequences or severity of impacts of a potential risk event

Researching, organizing and recording pertinent information is called: Configuration management

The budget associated with scope changes that have been approved but not planned for yet, is referred to a(n) _____ budget.

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Linear responsibility charts

reduce the filtering eliminate barriers obtain feedback use all of the above.

1)Cost - 2)Schedule - 3)Quality All are of equal priority

Acquisition Contract negotiation Procurement Purchase negotiation None of the above.

delegate accountability to subordinates

the way we listen the way we speak the way we feel

Good project objectives must be: General rather than specific Realistic and attainable Overly complex

All of the above.

Performing feasibility studies Proposal preparation Maturity

Return on original investment. Net present value. Depreciation. Discounted cash flow. None of the above

Request for proposal Invitation to bid Request for quotation Intention for bid None of the above.

Project data review Change order Change control None of the above.

Wants self-respect None of the above

The project manager must be concerned with building a closely knit team. During the project kickoff meeting, the project manager can get a good start at team building by providing the team with:

Proposed salary increases if the project is successful

Bonuses for early completion date

A promise of future assignments

Well-defined project objectives

To determine whether or not the employee correctly understands the message, the project manager needs to: use more than one medium

What is the relative priority of project Cost, Schedule and Quality?

1)Quality - 2)Schedule - 3)Cost

1)Quality - 2)Cost - 3)Schedule

1)Schedule - 2)Quality - 3)Cost

_____ is a method of procurement where a contract results from a bid which may be changed through bargaining.

A proven effective means to insure quality conformance is to:

revise quality specifications to match quality measurements

train workers in proper quality methods

inspect quality into the product

make quality a higher priority than cost or schedule

Communication management is best described as conducting or supervising

the exchange of information

perfect documentation activities

Established without considering resource bounds

Measurable, intangible and verifiable

Increasing resources on the critical path activities may not always shorten the length of the project because:

Certain activities are time-dependent rather than resource-dependent (i.e., using three ovens rather than one to bake a cake).

Safety, OSHA and EPA may have placed restrictions on the number of people used on certain activities or in the physical location of the project.

The skill level of the added resources might not be appropriate for the activities to be performed.

Adding more resources may create additional work and produce inefficiencies (i.e., additional people may need training and supervision.)

Universal characteristics of effective project managers include such skills as communication, decision-making, planning, ability to identify problems and:

being close to the customer

None of the above are universal characteristics

Which of the following is not a measure of the profitability of a project or program?

_____ is a formal invitation containing a scope of work which seeks a formal response (proposal) describing both methodology and compensation to form the basis of a contract.

By which means is a contractor able to control cost overruns due to changing requirements?

Purchase order amendment

Douglas McGregor's Theory Y advocates that the average worker:

Dislikes work and avoids it whenever possible

Must be closely supervised and even threatened with punishment

Avoids increased responsibility

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Conceptual Execution Preliminary planning any life cycle phase

Project managers must know: What kind of message to send All of the above A and B only

Quality attributes A and B. B and C

Risk event probability is defined as: A and B

The project sponsor. All of the above. A and B only.

Cost of goods sold. Depreciable value. Budgeted cost. All of the above. B and C only.

0.2 0.8 4 5 7.5

Conceptual, execution. Development, close-out. Implementation, close-out. Planning, finishing.

Scope Management: None of the above.

Feasibility studies. Bills of materials. Pert charts. Managerial reserves. None of the above

Complex functional budgeting Slow reaction capability Inflexible use of manpower

noise selective filtering selective perception medium problems All of the above.

Cost factors (least cost alternatives) Political and social factors None of the above.

A Work Breakdown Structure: assures all work is identified both A and B All of the above.

tactile audio olfactory visual All of the above.

Feasibility studies occur in which life cycle phase (s)?

Conceptual or Development

to whom to send the message

how to translate the message into a language that everyone can understand

are used to determine how effectively the organization accomplishes its goals

can be objective or subjective in nature

are specific quality characteristics for which a product is designed, built, and tested.

the total number of possible events divided into the expectations or frequency of the risk event

the number of times the risk event may occur

the fraction of the total project tasks which may be affected by the risk event

the total number of possible events divided into the consequences of the risk event.

Scheduling systems such as PERT, ADM, and PDM are project management tools to be used by:

The project manager and project office personnel.

The project team and functional managers.

The planned cost for the total project at its inception is called the _____.

A process characteristic has a true mean of 150 and a true standard deviation of 20. A sample of 25 items is taken from this process. The standard error of the estimate is:

Network schedules are prepared during the _____ phase and updated during the _____ phase.

Development, implementation.

entails managing the project's work content.

is a subset of configuration management and as such is performed by CM specialists.

is concerned with naming all activities performed, the end products which results and the resources consumed.

is not a concern of the project manager.

The methods and techniques for determining the economic costs, the environmental impact, the economic returns, and the probability for success are called:

The traditional organizational form has the disadvantage of:

Poorly established communication channels

No single focal point for clients/sponsors

Things that distort, distract, or muddle the communication process are called:

Which is not a consideration in a make or buy decision?

Competitors' method of sourcing

Existence of sufficient administration/technical personnel

subdivides the project into manageable segments

provides the project sponsor with a time-phase task summary

A project manager can exchange information with the project team using which media?

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A and B All of the above.

A and D

Cannot be determined. None of the above

Matrix Classical Expediter Coordinator Pure project

Assistance Sealed bidding Competitive proposals Acquisition Small purchases

language and semantics culture and ethics

A and C All of the above.

Escalating project costs All of the above

self-improvement financial incentives

During project execution, the customer authorizes and funds a scope change which requires a major change in the schedule. The baseline schedule:

Now becomes the new schedule, including the changes, and the original baseline is disregarded.

Is still the original baseline but annotated to reflect that a change has taken place.

Is amended to reflect the scope change, but the original baseline is still maintained for post-project review.

Is meaningless since every schedule update changes the baseline (i.e., a rubber baseline.)

Is the same since baseline schedules cannot change once the development phase is completed.

Sensitivity analysis can be used in risk analysis to:

Substitute for uncertainty analysis in risk quantification

estimate the level of risk aversion adopted by management

estimate the effect of change of one project variable on the overall project

The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle?

In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.

the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.

in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

The budgeted cost of the work performed (BCWP) for a task that has just been completed can be calculated by:

Multiplying the actual hours worked on the project by the budgeted labor rate.

Multiplying the budgeted hours to complete the task by the budgeted labor rate.

Dividing the actual hours required to complete the task by the budgeted labor rate.

The project manager has, as a prime responsibility, to assure proper integration of activities. In which organizational form does the project manager probably have the easiest time in integrating work?

There are four methods of government procurement. Which is not one of these methods?

A scientist is informing techs. about a new product which is starting and the type of work that the lab techs. will be expected to do. The barriers which could hinder the lab techs. ability to filter the information include all of the following except:

intelligence and knowledge base

reputation, authority, organizational status and position

relative location of the lab to the scientist's office

Many companies self insure against some risk. Problems which can arise from self-insurance include:

failure to reserve funds to handle worst case scenarios (low probability events) resulting in severe financial damage to the company

stiff competition from insurance companies

confusion of business risks with insurable risks.

Perhaps the biggest problem facing the project manager during integration activities within a matrix structure is:

Coping with employees who report to multiple bosses

Too much sponsorship involvement

Unclear functional understanding of the technical requirements

The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participants?

improving the performance of the company

recognition among co-workers

strengthening of relationships between co-workers

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Performance Functional Technical Base Line None of the above.

The project life-cycle can be described as: All of the above.

The salvage value of an asset is: A and D only.

All of the above. A and B only.

Documented work authorization provide: All of the above A and B only.

Buyer Third party Contractor All of the above None of the above

B and D only.

Quality assurance A and B. B and C

The _____ specification delineates specific measurable capabilities or parameters for which a product can be tested as part of the acceptance procedure.

project concept, project planning, project execution, and project close-out.

project planning, work authorization, and project reporting.

project planning, project control, project definition, WBS development, and project termination.

project concept, project execution, and project reporting.

The value of the scrap metal if a new asset were taken to a scrap yard.

The value that an asset has on the books after one year of depreciation.

The costs that have been sunk into the project to date.

The expected cash value at the end of an assets useful life.

Your team has prepared a CPM schedule for your review. You notice that one node has six inputs (including two dummy activities) and four outputs (which include one dummy activity). Select the correct statement from the following:

This is a valid representation if the logic is correct.

This is invalid because a node can have a maximum of one dummy input representation if the logic is correct.

This is invalid because nodes cannot have both dummy inputs and dummy outputs.

This is a invalid because the number of outputs must equal the number of inputs.

This is invalid because a maximum of two inputs and two outputs are allowed using the critical path method.

Assume that you have a network where an activity on the critical path can be crashed by two weeks. If the activity is actually crashed by two weeks, then:

The project's schedule will be reduced by 2 weeks.

The available slack on the noncritical paths will increase.

A new critical path may appear after the crash.

a means of effective internal coordination of the project's activities.

an audit trail of all work authorized from project initiation to completion.

a means for communication of work activity between the project manager and the performing activities.

Fixed-price and incentive-type contracts place responsibility for performance and financial risks associated with delay or non-performance on the:

In a contract, the point of total assumption refers to the point where:

The customer incurs the total financial responsibility for each additional dollar spent.

The contractor incurs the total financial responsiblity for each dollar spent.

The schedule and cost variance are zero.

The customer will incur no further costs for the work the contractor performs in the completion of the contract.

In a matrix organizational form, MBO may be difficult to implement:

If the functional employees are supervised closely by the line manager rather than the project manager

Unless the project manager has an input into the employee's performance review

Unless the project and line managers agree on the ultimate objective

Unless the project and line managers agree to the duration of the task

None of the above are correct answers

refers to the prevention of product defects

is an auditing function that provides feedback to the project team and client about the quality of output being produced.

is the technical process that include the construction of control charts which specify acceptability limits for conforming output.

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tactile audio extrasensory visual olfactory

All of the above. A and B only

Work breakdown structure

Expediter Coordinator Pure project Matrix Line-staff

Takes the longest time to complete All of the above.

The use of the project reports: are not necessary on small projects All of the above B and C

$3,000 $27,000 $27,270 $1,335 $1,000

Demand forecast Price forecast Supply forecast Production forecast None of the above.

A project is defined as: All of the above.

A and B. A and C

Which of the following communication media is least accepted by organizations?

Formal written communication is mandated for which of the following?

scope changes not part of the original project

taking exception to a specification

procurement of raw materials

In performing an impact analysis, the most effective tool to ensure all risks are identified on large projects is the:

milestone review and schedule technique

cost/schedule control system

planning programming budget system

program and evaluation review technique

In the project environment, the individual ultimately responsible for quality control is:

The line workers who must strive "to do things right the first time" to avoid quality problems.

the company's quality control manager who must work with the project members to ensure the quality control program is effective.

The head of the production department who retains ultimate quality control responsibility for all the company's projects.

The project manager who has ultimate responsibility for the entire project.

the customer who must ensure that he is receiving a quality product from the vendor.

In which organizational form do project managers usually get to know the employees well enough to provide an input into their performance review?

The critical path in a schedule network is the path that:

Must be done before any other tasks

Allows some flexibility in scheduling a start time.

Is not affected by schedule slippage

provides a means whereby various levels of authority can judge project performance

provides insight into project areas and the effectiveness of the control systems

You must produce 27 widgets. You can only produce 9 widgets per production run. Each production line setup costs $1000. Each widget consumes $10 worth of material and $5 worth of labor. What is the total fixed cost for producing the widgets.

_____ is based on information gathered and analyzed about demand and supply. This forecast provides a prediction of short and long term prices and the underlying reasons for those trends.

a coordinated undertaking of interrelated activities directed toward a specific goal that has a finite period of performance.

a large, complex undertaking with many objectives, multiple sources of funding, and a not discernible end point.

an undertaking of interrelated activities directed toward a specific goal that can be accomplished in less than one year.

a group of activities headed by a project manager who has cradle-to-grave cycle responsibility for the end product.

An acceptance control chart has limits that are based on the spec. limits for the product rather than limits which differentiate between random and assignable causes. Under which of the following circumstances should a QC manager consider this type chart

When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process

When the number of samples outside the current control chart limits become too costly and cumbersome to investigate.

When a process is subject to constant but stable tool wear.

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past experience All of the above. None of the above.

formally in writing with a memo informally nonverbally All of the above

Project managers; team members

Create a flow chart Show task relationships None of the above.

Management Buying Follow-up and expediting Marketing Clerical

$1,020 $1,010 $1,015 $20 None of the above

Creation of project objectives: all of the above. A and B only

concept development execution conclusion C and D

All of the above. The Delphi Method is well-suited for: Decision-making Forecasting Overhead rate estimating All of the above A and B only

The zero defects concept A and C. B and C

A bill of materials A Gantt chart B and C only.

Proforma invoice Inspection certificate Packing list Bill of lading None of the above.

Budgeted contingencies can be detemined by:

applying standard allowances

detemining the sum total of the most probable variances of the various risk items properly identified.

It is a generally acceptable practice that if one of your clients makes an informal request of you, then you should respond:

Ouchi's Theory Z relates more to _____ whereas Theory X / Theory Y relates to _____ .

Company management philosophy in treating employees; the average worker

Project sponsors; project managers

The functional team; project sponsors

Recruitment policy; wage and salary administration

The first step in building a PERT/CPM network is to:

Determine the critical path

Create a work breakdown structure

Which is not one of the five classifications of work found in a purchasing operafion?

You must produce 27 widgets. You can only produce 9 widgets per production run. Each production line setup costs $1000. Each widget consumes $10 worth of material and $5 worth of labor. What is total variable cost for producing one widget.

allows for data collection and analysis and progress reporting against which standards of performance can be measured.

is accomplished by selection of measurable variables against which performance can be judged.

is required before funding of the project by the project sponsor.

During which phase of the project life cycle is the amount at stake lowest?

Techniques that can improve communication include:

establishing a single, one-way communications channel

avoiding face-to-face communication

using redundancy (i.e. saying it two different ways) whenever possible

disregarding the sensitivity of your receiver

is a performance standard for management

is a motivational technique that promotes "doing it right the first time".

is used by management to communicate to all employees that everyone should do things right the first time.

What tool have project managers come to use to identify all of the costs associated with a project. An arrow diagram network.

A work breakdown structure.

_____ is a receipt issued by a carrier for merchandise to be delivered to a party at some destination.

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A program is characterized as: None of the above.

A and C

To buy competitively

A and D

Matrix Pure project Project coordinator Project expediter Classical/traditional

common points of view dissimilar interests advanced degrees good encoding skills

Concept phase Execution phase. Termination phase. None of the above Communication always makes use of. symbols words language gestures All of the above.

owner contractor seller B and C All of the above.

maintain total control. None of the above. The project charter is developed by: senior management the customer the project manager both A and C None of the above.

Reduce features and/or functionality Increase risk. All of the above. A and B only

Labor relations with project personnel Affirmative action Personnel training All of the above

purchase order contract stipulation level of effort proposal request for proposal

easy to understand

a grouping or related tasks lasting one year or less.

a unique undertaking having a definite time period.

a grouping of similar projects having no definite end that supports the product(s) from cradle to grave.

a project with a cost over $1 million.

Contingency planning should include all but which of the following?

The development of a contingency allowance determined by combining (layering) various estimate segments to form larger estimate segments.

the development of schedule alternatives and work-around

the management of a contingency budget

an assessment of project shut-down liabilities.

From an operating or functional perspective, there are various objectives of purchasing and materials management. Which is not one of these objectives?

To support company operations with an uninterrupted flow of materials and services

To develop reliable and effective sources of supply

To achieve maximum integration with the other departments of the firm

To attain approval from each department of every purchase

In order to achieve long-term quality improvements, management must do the following:

Motivate the employees with seminars, contests, and institute programs such as "Quality Improvement' day.

Create a quality control department and give the head of the department ultimate responsibility for quality improvement.

Implement of a formal quality control program with worker and management involvement.

Establish financial incentive packages for worker.

Team members want to work for a project manager that can provide them with career path planning. In which organizational form is career path planning difficult for project employees?

The swiftest and most effective communications take place among people with

the ability to reduce perception barriers

Typically, during which phase in a project life cycle are most of the project expenses incurred.

Development of design phase

Fixed-price contracts place more risk on the _____ .

The best way to insure quality conformance is to _____.

distribute the responsibility to subordinates.

train each worker to implement the work.

inspect quality into the project.

When a project manager is running over the budgeted costs, the project manager can typically _____ to attempt to get the project back on budget.

Incur a schedule slippage (to obtain more favorable pricing due to lengthened delivery times)

Which of the following fall(s) under the responsibilities of a project manager?

Discrimination and equal employment opportunity

A legally binding document offered unilaterally is a _____ . scope of work description

A technical requirement has which of the following characteristics:

a communication tool between the user and the design team

written in non-technical language

developed in cooperation with the user

typically describe physical dimensions and performance requirements

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the message was understood None of the above.

inspection by attributes. cyclical inspection original inspection None of the above.

The public Regulatory personnel The legal environment Environmental issues All of the above

Schedule variance Cost variance. Estimate of completion None of the above

encoding decoding barriers feedback None of the above.

A Gantt chart is useful in determining: the level of effort for a task All of the above.

quotation request from suppliers proposal request bid invitation release B and C All of the above.

All of the above A and B only

Baseline costs Budgeted costs. Scheduled costs None of the above

distance performance function condition All are definitions

identifying individual tasks for a project A and C

protocol probing scratch bargaining closure agreement

All of the above

A and B only B and C only

hold the interest of the audience All of the above. A and B only

If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume:

the message was not understood

the subordinate discarded the information

the information was not appropriate

Inspection of a complex project according to specifications is accomplished by _____.

quality conformance inspection

The behavioral responsibilities of a project manager may also include dealing with:

The difference between the BCWS and the BCWP is referred to as the:

Actual cost of the work performed

"Paraphrasing" is most closely associated with which part of the communication process?

when a task starts and stops

how tasks are related to each other

who is assigned to do a task

A contract originated bilaterally may be developed by _____ .

In a matrix organizational form, which factor(s) make it difficult for a project manager to provide a valid input into the employee's performance review?

Not working directly with the assigned functional employees

Employees spend only a short amount of time assigned to the project

Not being knowledgeable enough to evaluate employees on technical judgment

Upon completion of 75% of the project, the original schedules and cost estimates that were submitted at the inception of the project are referred to as the:

Estimates upon completion costs

Which of the following is not a definition to determine a product's ability to operate as intended?

A work breakdown structure is most useful for:

scheduling the start of tasks developing a cost estimate

determining potential delays

Reaching an understanding of concessions is accomplished in the _____ stage of negotiations.

The primary consideration of product management is to know the _____.

probability of product's performance with specified parameters

ability the product has to perform its intended function

ability of a product to be produced within existing parameters

functionality the product will provide over its useful life

The reason that cost management is so difficult in project management is that:

Projects by definition and nature are non-recurring events and are therefore difficult to predict.

There are no tools for identifying project tasks.

Project managers do not care about tracking costs, as only schedules are important to all project managers.

Using visual aids during management/customer presentations will:

strengthen the learning process by adding a visual dimension to the auditory dimension

stay in view longer, thus bringing back listeners who may have strayed

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Classical / traditional Pure project Matrix Project coordinator None of the above

legal capacity mutual assent approved negotiations consideration legality

Experiential learning, on-the-job Individual readings None of the above

insure drawings are updated

manual, letters, guidelines letters, contracts, policies.

A and B only

fitness for use customer satisfaction fitness for purpose All of the above.

Visual Audio Tactile Performal Both A and B

Ease of horizontal coordination Clearly defined authority Single voice to customers Quality and _____ are directly related. productivity cost overruns scope control Pareto diagram None of the above.

Shorter. Longer A and C B and C.

cost versus benefit risk rate of return All of the above.

Award Solicitations requirements contractual requisitions

Double declining balance. Straight line. Exponential depreciation Double increasing balance

1.50% 33% 75% 67% None of the above.

A and B None of the above.

Variance reports S curves Trend analysis Earned value reporting Baseline control

Which of the following organizational forms would be likely to have an individual with the title of Vice President for Project Management?

A contract is legally binding and must comprise all but one of the following:

History has shown that project managers can be trained in a combination of ways. Which method is usually preferred by most companies?

Formal education and special course (degreed programs)

Professional activities, seminars

The purpose of configuration management is to:

control change throughout the project

control change during the production only

generate engineering change proposals

inform the project manager of changes

Three types of written media used in organizations are _____, _____, and ______.

individually-oriented, legally-oriented, organizationally oriented

guidelines, forms, procedures

letters, guidelines, brochures

Which of the following is considered a direct cost for producing a widget?

The cost of the materials used to produce a widget.

The labor costs of the workers who actually produced the widget.

The rent for the building in which the widget was manufactured

The salary of senior management and the project sponsor

_____ best describes the goal of a project in its relationship with the customer, from initial contact through delivery.

conformance to requirements

A communicator can present information using the following media except:

Advantages of the functional (hierarchical) form of organization include _____ and creation of technical competence.

High information processing capability

Resource leveling will often affect the project by making it:

More responsive to customer needs.

Selection criteria for project selection include:

contribution towards organizational goals

The Statement of Work (SOW) is developed during the _____ cycle.

Which of the following depreciation methods provides for accelerated depreciation of an asset:

Double sum of the years digits

A plan has budgeted three weeks of effort for consultants, but the job was done in only two weeks. Calculate the variance:

A warranty may not be a remedy for products delivered unfit when _____ .

the PM has knowledge of the product, inspected it without relying on the seller's skill

the products delivered comply with the plans and specifications of the client

the plans and specifications produced by the seller match the completed product.

Graphical displays of accumulated cost and labor hours, plotted as a function of time, are called:

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QA personnel project team operating personnel project management None of the above.

Pressure for clear accountability

$100 $120 $121 $100 less taxes $100 less taxes and interest

Language Distance Culture Knowledge Authority/Reputation

Less estimating accuracy None of the above

($100) $100 ($150) $150 85%

The Quality Risk _____ . B and C All of the above.

Consulting Project Management None of the above

Systems design Client interfacing Quality assurance integration

$2,200 $2,280 $2,300 $2,310 None of the above

Unfamiliarity with topic Withholding information Assuming Noise Preoccupation

Juran and Crosby Juran and Deming Crosby and Deming Deming and the Japanese Crosby and the Japanese

The Utility Theory _____ . All of the above.

Work authorization form Scope baseline Project charter Management plan Linear responsibility chart

Denote a milestone.

Building multi-disciplinary teams Managing conflict All are important

Which is not a negotiation tactic? Imposing deadlines surprises reasoning together all are negotiations tactics

Quality control is normally performed by the _____ .

Situations calling for a matrix organization include outside pressure for dual focus, _____ and pressure for high information processing capability.

Pressure for reduced duplication of effort

Pressure for shared resources

Pressure for formalized communication

The net present value of $110 one year from now at 10% is:

The receiver filters messages based on all but the following:

Going from Level 2 to Level 4 in the work breakdown structure will result in

Better control of the project

Lower status reporting costs

A greater likelihood that something will fall through the cracks

On November 1, $1000 worth of work on task A was supposed to have been done (BCWS); however, the BCWP was $850. Calculate the schedule variance:

is minimized through continuous monitoring.

is considered a long term risk.

will be reflected in the in-service life of the project result.

The act of conducting or supervising the exchange of information is:

Communications Management

Communications Enhancement

The core function of the project manager is

The future value of an annual income flow of $1000 for 2 years at 10% is:

The initial cost of a product and the product's operation and maintenance costs _____ .

increases perceived value when balanced.

are incidental to each other because initial costs are "sunk"

decreases design costs as operation periods increase

provides perceived function value and product social dysfunction

are integrally related with each other because initial costs are "sunk".

All of the following may hinder a person's ability to transmit/receive a message except:

Quality Improvement Programs are normally associated with which two of the following?

considers risk propensity of the decision maker.

attempts to formalize management's risk considerations.

works well with decision tree analysis.

is considered highly theoretical.

The document authorizing functional areas to charge against the project is the:

The purpose of a dummy activity in an activity-on-arrow diagram is to:

Identify a task that could be replaced by another.

Take the slack time into account.

Show a task that is not necessarily needed.

Show a dependency relationship.

When planning, organizing, coordinating, and controlling a project an important human resources skill or ability would be

Communicating orally and in writing with all levels of personnel

Involving senior management

person with authority is absent

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management reserve contingency fund forecasted budget over-runs

Change the scope baseline

Insignificant. Reduced. Unchanged. Increased. Doubled.

Team building Uninhibited verbalization Decision making Analysis of alternatives Convergent thinking

quality incentive risk sharing contract negotiations None of the above.

Risk Event Status is defined as _____ . Risk Probability x Amount At Stake. B and C

Performance tradeoffs Ambiguity of roles Administrative procedures Determining earned value

loan payment schedule None of the above

advertising invitation negotiation purchase all are acquisition methods

25% 85% 50% 100% 33%

Fast tracking means to: B and C. None of the above.

B and C only None of the above

The Delphi Method is _____ . All of the above.

A diversion is needed

Which of the following is referred to as sunk cost:

cost budgeted for construction under water

expended funds over which there is no further control

A project manager believes that modifying the scope of the project may provide added value for the customer. The project manager should: Prepare a variance report

Call a meeting of the configuration control board

Change the project's objectives

Postpone the modification until a separate enhancement project is funded after this project is completed according to the original baseline

As a project is carried out and slack time is consumed on individual tasks, the slack left over for the remaining tasks is:

Group brainstorming encourages all of the following except:

Non-conformance penalties are a form of _____.

quality assurance programs

the severity of the consequences.

how likely the event is to occur with risk.

(Cost + Benefit + Business Risk) / Insurable Risk.

There are hard causes of conflict (e.g. conflicting schedules) and soft causes. Soft causes are as important as hard causes. Soft causes include diversity of disciplinary expertise, _____, and the project manager's power of reward and punishment.

Which of the following is referred to as payback period:

the number of periods required to recover the initial investment

the rate of return on the investment

the number of periods required to bring project cost back to the original budget, based on current performance

Which one of the following is not an acquisition method?

At least _____of the cost of quality are the direct responsibility of management.

Speed up a project through parallel tasks.

Swap one task for another.

Reduce the number of tasks if possible.

Formal written correspondence is mandated in which of the following situations:

Product undergoes casual in-house testing

Client requests additional work not covered under contract

Project manager calls a meeting

used to derive a consensus arriving at a convergent solution

useful in determining probability relating to future events.

used with questionnaires based on established scenarios.

continued as an iterative process until a solution is reached.

The positive value of conflict is underestimated. Properly managed, conflict is a valuable tool, particularly when

Conflictive situations are in their early stages and emotional involvement is low

Conflictive situations are in their late stages and emotional involvement is high

Conflict may cause a loss of status or position power

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None of the above

All of the above

Amount at Stake is the _____ .

Understanding Communicating Receiving Decoding Comprehending

Problem solving Compromise Withdrawal Smoothing Forcing

nonparametric cost estimating life cycle cost estimating bottom-up estimating All of the above.

performance functional technical base line operational

All of the above

All of the above.

The key purpose of project control is to: Plan ahead for uncertainties. Generate status reports. Keep the project on track. All of the above.

constancy of purpose total involvement teamwork All of the above.

Reduce. Eliminate. Double Increase Not affect

Repeats some of the things said Writes everything down Nods his head frequently

mitigation. deflection. contingency planning. unforeseen occurrences. All of the above.

Contract Phase Post-Award Phase Award Phase Pre-Award Phase Requirement Phase

Under the terms of 2/10 net 30, the buyer may:

deduct 10% of the invoice amount for payment within 30 days

deduct 2% of the invoice for payment within 10 days

incurs a penalty on 10% for payments more than 30 days late

settle the invoice with 2 equal payments; one within 10 days and the other within 30 days

Which of the following can result in misinterpretation of the statement of work?

Using imprecise language (i.e. nearly, approximately)

Mixing tasks, specifications, special instructions and approvals

No pattern, structure or chronological order

Wide variation in the size of tasks or details of work

function of planned time/real time project costs.

risk identified in successful project completions.

(Standard Project Deviation + Expected Costs)/6

cost of investment loss + least cost to restore status quo.

inherent risk at conception altered by standard project deviations.

In communications management, to assimilate through the mind or senses (as in new ideas) is the process of

In general, the best long-lasting approach to settling project conflict is the _____ approach .

In which of the following cost estimating techniques are statistics models used:

parametric cost estimating

The _____ specification delineates specific end use capabilities which can be tested in the acceptance procedure.

The contractual statement of work (CSOW)

Must be the same as the proposal statement of work

Does not identify reporting requirements

Can be at a different level of detail (i.e. WBS level) than the proposal statement of work

Identifies the contractor's organizational structure for the project

The key ingredient to a successful quality management program are _____.

management's quality philosophy, operational quality assurance and operational quality control.

quality evaluation methods and functional quality integrators.

technical quality administration, the technical quality specifications, and the quality process review.

quality evaluation methods, quality progress reviews and the technical quality specifications.

Develop the project road map.

CIP embodies which of the following principals?

customer focus and involvement

Excessive flexibility in specifying requirements will _____ the likelihood of time overruns.

Listening involves more than hearing sounds. The good listener

Finishes the speaker's sentences

Project life cycles provide a better means of measurement of progress and control. The four phases of a project are conceptual development, _____, _____, and _____.

Preliminary planning, detail planning, closeout

Implementation, reporting, termination

Development, implementation, termination

Execution, reporting, finishing

Implementation, termination, post-audit review

Response Planning is the responsibility of the functional areas and considers

The definitive terms of a contract are written during which of the following contract phases?

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Networking Transmitting Interacting Promoting Interfacing

sunk cost opportunity cost material cost A and C only B and C only

All of the above

Firm Fixed Price Contract Cost Plus Fixed Price A and B

Kepner-Tregoe method Decision analysis Creative problem solving None of the above

B and C

Increases. Is not affected by Does not require Is heavily dependent upon

opportunity costs direct costs sunk cost unavoidable costs None of the above

Written Verbal Telepathic Nonverbal None of the above

12% 15% 20% 25% less than 10%

-5 to +10 percent of actual cost None of the above

End date. Contract dates. Key events scheduled. Imposed dates. Task duration.

40% - 60% 30% - 70% 60% - 80% 75% - 90% 25% - 55 %

Functional Projectized Matrixed Project expediter Project coordinator

10-12% 2-3 % 6-8% 3-5% more than 15 %

Award cycles requirements cycle requisition cycle solicitation cycle contractual cycle

The sending or conveying of information from one place to another is the process of

Which of the following types of cost are relevant to making financial decisions:

In preparing a good project definition, experienced project managers will:

Concentrate mainly on the end product rather than costs or benefits. These come later.

Realize that only the "tip of the iceberg" may be showing. As a project manager, you must get beneath it.

Understand that a project definition/plan is a dynamic rather than static tool, and thus subject to change.

Try to convert objectives into quantifiable terms.

In which of the following is the cost of risk hidden by the contractor?

Fixed Price Plus Incentive

Cost Plus Percentage of Cost

Management of a certain building was receiving complaints about slow elevator service. The solution adopted was to add mirrors in the lobbies to reduce boredom while passengers waited. This is an example of _____ .

Potential problem analysis

Pure Risk differs from Business Risks because Pure Risk's _____ .

include chances of both profit or loss associated with the business.

include chances of loss and no chances for profit associated with the business.

must incur personal loss with business liability.

must incur business liability associated with loss of pure profit.

The actual configuration of a PERT/CPM network _____ the amount of resources that can be devoted to the project.

Is the only means of determining

The following types of costs are relevant to making a financial decision except:

The standard types of communication include all but

_____ of the extra costs of the project can often be attributed to a lack of quality.

A budget estimate should give the manager cost data accurate to within:

-25 to +75 percent of actual cost

-30 to +75 percent of actual cost

-10 to +25 percent of actual cost

All of the following are categories of a milestone in a schedule except:

How much time does the typical project manager spend communicating (formal and informal)?

In which type of organization is team building likely to be most difficult?

Problems can occur in properly defining a project because:

Project goals may not be agreeable to all parties

The plan was "too loose," thus allowing priorities to change

Low turnover of project personnel

Too much communication between the client and project personnel

The project objectives were quantified

The cost of a quality program should be budgeted at _____ of the total project.

The review for the specification completeness is performed during which of the following cycles.

A B C D E F G H

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The schedule risk is the _____ .

problem structuring. risk identification risk quantification risk modeling risk mitigation

All of the above A and B only

maintenance and calibration warranty repairs scrap rework All of the above.

Assistance sealed bidding competitive proposals acquisition small purchases

Sign Detection Sensory Limitations Selective Perception None of the above

lose-lose win-win win-lose lose-win closed door

Face-to-face Telephone Written Non-verbal

Perform better than Perform worse than Take less time than Do about as well as

Project manager

Warranty cost is an example of an _____ . internal failure cost appraisal cost external failure cost customer satisfaction cost All of the above.

labor shortage contractor claims lack of access sponsor scope changes

sum-of-the-years digit straight-line double-declining-balance A and C All of the above.

economic evaluation cost estimating cost forecasting B and C All of the above.

the accumulated "expected' durations which maintain project completion.

Critical Path adjusted by "high-risk" activity float.

highest risk path that maintains quality.

Critical Path when calculated with "most likely" duration.

highest risk path that contributes the most risk toward the project completion.

Screening of risk events for potential risk is known as _____ .

The Cost Performance Index is computed as:

budget cost of work performed divided by actual cost of work performed

budget cost of work performed minus actual cost of work performed

budget cost of work performed minus budget cost of work scheduled

budget cost of work scheduled divided by budget cost of work performed

actual cost of work scheduled divided by budget cost of work performed

Typical characteristics of a work package include:

Representation of units of work at a level where work is performed

Clearly distinguishes one work package from all others assigned to a single functional group

Limits the work to be performed to relatively short periods of time

Which of the following is not a cost of non-conformance?

Which of the following is not a method of government procurement.

Which of the following would most likely not be an essential objective of a project team kick-off meeting Create a project technology master plan

Get team members to know one another

Identify project problem areas

Obtain individual and group commitments

Identify the project coordinator

You are in a meeting with someone who just ate a slice of garlic bread. Your are distracted by his pungent breath. Which of the following communication barriers describe these distractions?

Varying Alertness of Perception

Arbitration is a _____ approach to conflict management in resolving conflict disputes.

As project manager, you wish to impose a standard method by which subordinates calculate project costs. Which level of communication should be required for this effort?

All of the above should be required.

In general, groups will ____ the average individual problem solver on problems with multiple stages.

The scope baseline/project charter is prepared by the:

Project manager and project office

Project manager, project office and functional team

Project manager, project office, functional team and project sponsor

Project manager, project sponsor and customer/user

Which of the following does not contribute to increased Schedule Risk? all may increase schedule risk

Which of the following is considered a method of accelerated depreciation:

Cost management includes processes that are required to maintain financial control of projects. These processes may include:

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In crashing a task, you would focus on: As many tasks as possible. Non critical tasks. A and D.

an investment in the future None of the above.

A and B All of the above.

All of the above

Firm fixed price (FFP) Time and material (T&M) Cost plus fixed fee (CPFF) A and B only

Establish an audit trail All of the above A and C only

Speech Written Oral A and C Form letter

Oral Written Nonverbal A and B only A, B, and C.

return on investment (ROI) net present value (NPV) B and C All of the above.

an amount of financial exposure. All of the above.

usability reliability maintainability producibility All of the above.

The project manager The project office The project team The project sponsor

Firm fixed price (FFP) Time and material (T&M) Cost plus fixed fee (CPFF) A and B only

A and B. All of the above

The project manager The functional manager The project sponsor The client All of the above

Accelerating performance of tasks on critical path.

Accelerate performance by minimizing cost.

Inspection processes are considered _____.

an effective corrective process

a necessary control process

insults to production line employees

Standard deviation of project completion is _____ .

a relationship of the uncertainty of critical path activities.

an indicator of project end date target confidence

a function of critical path, leveling and project costs.

The project team form of organization confers both advantages and disadvantages. Disadvantages of the project form include:

Conflict in authority between project manager and functional managers

Dual allegiance on part of team members

Complex prioritization of resources

Loss of developed procedures on project dissolution

Which of the following contract types has the highest risk to the contractor:

Cost plus incentive fee (CPIF)

Work authorization forms are needed in order to:

Authorize line organizations to charge against the project

Develop a structured methodology for release of funds

Your client, with which you have good relations, wants you to provide him with office supplies. This task is not supported under your contract. You respond to your client's informal request using which medium?

A project manager wants to transmit a complex message to several subordinates. What is the best medium by which the manager can get his message across?

A technique that can be used to measure the total income of a project compared to the total moneys expended at any period of time is:

discounted cash flow (DCF)

Range estimating in determining cost risk probabilities requires _____ .

risks and opportunities ranked in order of bottom line importance

contingency requirements for expected level of confidence

probability of cost overrun occurrences

Satisfaction of the functional requirements of a product is called _____ .

The project charter is a document designed to tell _____ exactly what the project entails.

Anyone associated with the project

Which of the following control types has the highest risk to the owner:

Cost plus incentive fee (CPIF)

Which of the following statements is in agreement with McGregor's concepts concerning Theory X and Theory Y managers?

Theory X managers view subordinates as being lazy, irresponsible, and resistant to change

Theory Y managers view subordinates as being imaginative, creative, and willing to accept responsibility

Theory X managers tend to be autocratic whereas Theory Y managers are more likely to delegate responsibility

Ensuring that all work is both authorized and funded by contractual documentation is the responsibility of:

A B C D E F G H

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Delphi Method Regression Analysis PERT Charts Staffing Tables Time Series Analysis

Early start of the succeeding activities. Project finish. Cost of the project. None of the above.

C and D

None of the above

The process of interpreting a message is: Decoding Receiving Encoding Feedback A and C

Request for quotation (RFQ) Request for bids (RFB) Invitation for bids (IFB) Letter of intent (LOI)

A program can best be described as: A product line Another name for a project Cost of quality includes: Appraisal cost detection cost prevention cost maintenance cost A, B, and C only

Decision Theory. Utility Theory. Decision Tree Analysis. Sensitivity Analysis. Probability Analysis.

Planned time (Duration). Scheduled time (LF - ES). Event.

paperwork is greatly reduced B and D only

Input Output Data Feedback A and C

Forecasting human resource requirements necessitates making predictions about both the supply and demand of human resources. Which of the following is not a method used to forecast the demand for human resources?

Free float is the amount of time that an activity may be delayed with out affecting the _____.

Late start of the succeeding activities.

Risks that cannot be identified or evaluated _____ .

should be deflected to the contracting officer.

should be handled via contingency allowances.

should be ignored, since they cannot be identified.

should be ignored, since they are not covered in the Risk Assessment.

The five major cost categories of quality are _____ .

prevention, appraisal, internal failures, external failures, and equipment (measurement and test).

specifications, QA programs, QC programs, parts rejected and parts returned

Staffing, Training, reviews, equipment and rejected goods

sampling, design considerations, manufacturing considerations, training and rework.

Which of the following is a formal invitation that requests a formal response that describes the method of work and associated compensation.

Request for proposal (RFP)

A grouping of related activities which last two years or more

The first major subdivision of a project

A grouping of projects, similar in nature, which support a product or product line and have no definable end point

Flextime and compressed workweeks are two popular alternative work schedules used by employers to improve the quality of work life of their employers. Which of the following statements concerning these alternative work schedules is not true?

Flextime schedules alter the employee's working hours but not the number of hours worked each day

Both flextime and compressed workweek schedules make scheduling more complex for the employer

Both flextime and compressed workweek schedules can complicate compliance with overtime regulations

Fatigue is a disadvantage of compressed workweek schedules because employees must work longer than the traditional eight hour work day

Under flextime schedules, the working hours are established by the employer

The formalization of management's attitude toward risk is called _____ .

The range of time allowed for an activity to be completed in is the _____.

Float time (LS - ES, or LF - EF).

Critical time (when ES = LS, or EF = LF).

When items to be purchased for a project are specified by performance characteristics:

the supplier is held liable for the operation of the item

the supplier is held liable for the maintenance of the item

the supplier is held liable for that the item meets the design, dimensions, and tolerance specifications.

You have assembled your thoughts into a message. As you pass this information to a second party, you are giving this person your:

A B C D E F G H

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Deflection involves the transfer of risk by: Contracting out to another party None of the above.

A and B

Bypass instruction Bad attitude of listener Lazy listening Emotionalism

A and D only

Changing the task duration. A or B None of the above.

Activity Event. Correlation Constant

All of the above

Initiates and concludes discussion Produces meeting agenda Consolidates agreements.

Attributes quality data are: quantitative or qualitative data A and B only

See what mistakes others have made All of the above A and B only

identification of project risks.

All are acceptable techniques

conceptual development implementation execution close-out

Management by Objectives (MBO) B and D

Developing schedule alternative.

Establishing functions under the project manager to handle risk events.

Disaster planning and responses.

Filling vacant positions by recruiting within the organization

Is exempt from equal employment opportunity laws

Is less expensive than recruiting externally

Can help provide new and innovative ideas to the organization

Is more time consuming than recruiting externally

The accounting head asks an assistant to cut the payroll checks today. The head later arrives to sign the checks, only to find that the assistant shredded (cut) the blank check forms. Which phrase best describes this lack of communication.

Faulty perception of reality

Which of the following are among Phil Crosby's "absolutes of quality'.

the performance of standard is zero defects

do everything right the first time, each time

constantly improve each product and each service

the measurement system is the cost of nonconformance

Which of the following impacts the critical path?

Reduce the free float of an activity.

Executing a backward pass

A(n) _____ is defined as a specified accomplishment in a particular instant in time which does not consume time or resources.

Event constrained within planned effort.

According to labor law, which of the following management actions are prohibited during a union organizing drive?

Forbidding employees from distributing union literature in working areas

Implementing previously scheduled pay raises

Forbidding unions from soliciting workers during working hours

Circulating anti-union petitions

All of the following statements define the role of a meeting chairperson except:

Controls irrelevant discussion

Resolves strong disagreements

quality data for which the products or services is designed and built.

reflect measurements on a continuous scale of a characteristic of the product or service

indicate management's understanding of the concept of variability

Lessons learned are most often based upon project historical records. Lessons learned can be used to:

See how others have solved problems

Predict trends, highlight problems and identify alternatives

Risk mitigation includes all but which of the following:

Developing system (policies, procedures, responsibilities)

Obtaining insurance against loss

performing contingent planning

developing planning alternatives

All the techniques described below can be used to keep a meeting focused except: Recall agenda items/purpose of meeting

Summarize discussion periodically

Encourage pursuit of interesting new ideas

Rephrase unclear ideas presented by group members

Approval to proceed is normally made at the end of the _____ phase of a typical project.

is a method used to evaluate personnel by objectively comparing them to common performance standards

requires a supervisor and a subordinate to jointly establish performance objectives

should be the responsibility of the organization's personnel department

should always involve the establishment of objectives that are quantifiable

A B C D E F G H

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Project Risk _____ . B or D

Resource leveling _____. B or D

Variables quality data are: quantitative or qualitative data B and C only

5 6 8 10 9

A project may be defined as _____ All of the above.

the specification limits customer requirements A and D only

Fast tracking. Crashing Alter to task priorities. A or B

A and B All of the above.

100 % inspection of output is: can never be, justified B and D only

Conceptual phase implementation phase planning phase close-out phase All of the above phases

all of the above A and C

entropy position the medium A and B. All of the above.

scope baseline original schedule original budget All of the above. None of the above.

should not be calculated for small projects.

is the probability of each risk event minus the sum of the consequences of potential risk events.

is the cumulative effect of uncertain occurrences which will adversely affect project objectives.

cannot be quantified for first time projects.

Allocates resources to activities to find shortest schedule within fixed resource limits.

Smoothes out resource requirements by rescheduling activities within their float time.

Smooths out resource requirements by substituting activities with unassigned resources.

Attempts to reduce resource requirements within a constraint on project duration

quality data for which the product or service is designed and built

reflect measurements on a continuous scale of a characteristic of the produce or service.

Indicate management's understanding of the concept of variability

Five people are involved on a project that requires significant communication between all project participants. How many lines of communication exist on this project?

an integrated approach to managing projects

a coordinated undertaking of interrelated activities.

a group of activities directed by a project manger over a life cycle

an undertaking with a defined starting point and defined objectives

Quality control charts show a characteristic of the product or service against:

control limits based on three standard deviations in each direction

control limits based on six standard deviations in each direction

The performance review interview is a vital component of any personnel evaluation system. Which of the following is not a characteristic of an effective personnel evaluation interview?

Performed by a supervisor who has adequately prepared for the interview

Discusses the employee's future performance goals

Discusses the employee's undesirable personality traits

Completed during a single, uninterrupted block of time

Focuses on a limited number of topics so that each topic can be discussed in detail

Which may be employed to shorten a schedule without changing the scope of the task?

Releasing resources earlier from tasks which were scheduled with a late start.

"Fast-tracked" projects awarded and begun before all planning and risk assessment information is complete and available may _____ .

be completed in reduced overall time than other projects.

be in a higher risk category than other projects.

not be compatible with project risk and assessment

the best proven method to ensure quality

is expensive, ineffective approach to quality management

can still leave some defects undetected

A summary WBS is usually developed in the

Management by objectives assumes that the team

is receptive to an unstructured environment.

does not require close supervision

possesses a self-fulfillment philosophy

Achieving effective upward communications in an organization requires that the sender consider which of the following:

Configuration (baseline) control monitors performance against the

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a cooperative spirit of goal settings A and B. All of the above.

Life Cycle Costing: None of the above.

All of the above.

the process target

The critical path is calculated by

Delegation may All of the above.

A and B A and C

Managerial Reserves are: All of the above.

All of the above

Random cause or system variation is: generally present in every process A and D only

Start to Start. Finish to Finish. Start to Finish. Finish to Start. Dummy activity.

sender's credibility receiver's assumptions sender's knowledge

overestimate the knowledge None of the above.

A or C.

Sunk costs are: future costs held in reserve. tax credits

Competition, dollar value Size, nature Type of industry, risk

Japanese resource management models exhibit.

non-specialized career paths

frequent changes on team assignments

is the concept of including all costs within the total life of a project.

is an activity devoted to optimizing cost/performance

is an activity of appraising the cost and technical performance of a completed project.

is a process of predicting the life of a project.

Risk management requires an understanding that _____ .

the degree of greatest uncertainty occurs in the Conceptual Phase of the Life Cycle.

risk identification must be directly aligned with the Work Breakdown Structure.

it is merely advanced preparation for possible adverse future events.

it does not imply complete control of events

The centerline of a standard "Shewhart' control chart represents:

the nominal dimension specified by the customer

the nominal dimension specified by the designer

the true process average or mean

the process sample average or mean

subtracting the end date of task one from the start date of task two.

determining which tasks have the least amount of total slack.

totaling the time for all activities.

determining the shortest path through the network.

Determining which tasks have the most slack

defer the decision on type of approach to be used.

be interpreted as passive and uncaring

tend to emphasize the task over the people involved.

be frequently utilized by a project manager.

Final risk quantification considers total risk impacts and _____ .

translates the impacts into economic terms for analysis.

concentrates on schedule impacts

may not consider safety and environmental impacts

allowances to account for price changes that can occur over the life of a project.

incentive fees paid to managers for good performance.

funds used to offset poor cost or schedule estimates.

accounts to allocate and maintain funds for contingency programs

Project management provides organizations with a methodology to:

Become more efficient and effective in accomplishing goals that cannot be handled well by the traditional structure

Manage high risk repetitive work

Provide clients with multiple points of contact

Provide guidance in accomplishing repetitive activities

the responsibility of the inspection of the process

the responsibility of the workers of the process

the responsibility of management

The most frequently used construct in Precedent Diagramming Method is:

The person sending a message is NOT influenced by which of the following

receiver's evaluative and tendency

receiver's attitude and needs

A common mistake in communications is to _____ of the receiver.

underestimate the knowledge

underestimate the intelligence

overestimate the intelligence

A key to successful Management by Objectives (MBO) is

insuring that employees have clearly defined objectives

involving employees in decision meetings

permitting employees to set their own objectives

allowing employees to perform their own evaluations

costs invested in commodities.

expended costs over which we have no control.

expended costs over which we have no more control

The degree to which a company accepts and utilizes project management is often dependent upon the _____ and _____ of the project.

Type of industry, manpower requirements

Quality requirements, manpower requirement

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0.002 1.0 2.5 7.5 None of the above

The project is sinking.

Engineering Marketing Manufacturing Accounting Contracts and procurement

Time, cost, and quality Time, risk, and quality Cost, quality, and risk

uniform normal discrete symmetrical B and D only

formal authority reward power referent power expert power penalty

semantics media ethics organizational status reputation

Cost-effectiveness Ease of performance Risk Safety All or part of A through D

Present value measures All of the above.

business interfaces output technical experience priorities training methods

inversely proportional directly proportional not related

buyer's risk consumer's risk producer's risk type I error B and D only

formal authority reward power referent power expert power penalty

balanced training None of the above.

buyer's risk will decrease C and D only Risks include the following types: Business risk pure risk Insurable risk A and B All of the above.

Traits of a participative manager include: being accessible holding social gatherings All of the above. A and C

The specification for a particular part is 10" + or - 0.015". The standard associated process produces parts with a means of 10" and standard deviation of 0.002'. The process capability index is:

Which of the following is indicative of negative float?

The late start date is earlier than the early start date.

The critical path supports the imposed end date.

The early finish date is equal to the late finish date.

When leads are employed in the schedule.

Line of balance charts are used most frequently in:

Project tradeoffs are usually made by comparing _____ and constraints.

Risk, quality, and manpower availability

Cost, quality, and technical performance

Standard "Shewhart" control charts assume that the distribution of sample means is:

The type of power most infrequently used by the PM is

Which of the following is NOT a characteristic of message filtering?

Feasibility studies evaluate alternatives in terms of

the value to us today of future cash flows.

the rate of return on an investment when we take account of cash inflows and outflows

the current estimates of our project budget

the dollars worth of work accomplished as of today

The Project Manager has the responsibility of knowing what kind of message to send because his _____ may avoid communications barriers.

The ability to reduce risk is _____ to how far you have progressed through the project life cycle.

the responsibility of the risk executive

is directly proportional to the amount at stake.

The risk of accepting a lot of poor quality, in acceptance sampling, is referred to as:

Which influence reflects an informal organization?

A life cycle project manager tends to have the following characteristics:

stronger administrative skills than technical skills

stronger technical skills than administrative skills

stronger human resource skills

In acceptance sampling, if the sample size is kept the same but the acceptance number is increased, which of the following will be true:

vendor's risk will decrease

producer's risk will decrease

consumer's risk will increase

being an effective delegator

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Project sponsor Project team Project manager Functional manager

Parametric cost estimating involves A and C

Risk exposure refers to _____ . the amount at stake. what might happen. All of the above.

B and C All of the above.

All of the above.

increase decrease remain unchanged None of the above.

Obtaining team commitment depends on: clear and interesting job assignments All of the above. B and C

Risk mitigation is the process of _____ . transferring risk to another party. All of the above.

All of the above

total costs costs at a point of time variable costs All of the above.

All of the following statements about acceptance sampling are true except:

Acceptance sampling plans are beneficial when the cost of inspection is high and the resulting loss of passing nonconforming units is not great.

Acceptance sampling plans are necessary when destructive inspections are required.

Acceptance sampling plans are never effective at rejecting nonconforming units as 100 percent inspection, even when the inspection process is very tedious.

Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality.

Acceptance sampling plans are not very effective for inspecting small lots of custom-made products.

Interfacing with the customer after project go-ahead is the responsibility of:

All of the above are possible, based upon the size and complexity of the project

using the WBS to do bottom up estimates

defining the perimeters of the life-cycle

calculating the individual estimates of work packages

using a statistical model to estimate costs

the likelihood of something who is going to be held accountable

The compromise conflict resolution technique

is necessary when both participants must win.

results in both sides losing

is used when resolution is more important than relationships

When a majority of team members must agree before a decision is reached _____.

some team members may become alienated

future group effectiveness may become damaged. the PM may lose credibility

the project manager will most likely have to utilize a conflict resolution technique

You are managing an internal project where a vice president from the user group is acting as the sponsor. You have just been informed by your team that the critical path has slipped by three weeks. You should:

Immediately inform the sponsor and ask for advice

Do nothing until the slippage occurs

See the sponsor after you have evaluated alternatives, recommendations, and performed an impact analysis

Look for someone to blame before you see the sponsor

Inform your senior management of the problem and tell them that you will get back to them after you assessed the situation

A quality control manager decides to increase his daily sample size from three to six. The size of the control band will:

not determinable from given data

consensus on project goals

involvement in developing task objectives

reducing uncertainty on the project

identifying all possible risk events

monitoring status and making adjustments

The "rolling wave" or "moving window" concept is used most frequently on projects where:

The baseline is frozen for the duration of the project and no scope changes are permitted

Marketing is unsure of what the customer actually wants and reserves the right to make major scope changes

The low levels of the work breakdown structure are known with certainty for the next three to six months, but the remaining tasks are based upon the results of the first three to six months of work

Networking techniques are not appropriate

The Cost Performance Index (CPI) measures

performance over a period of time

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A and B. B and C

rearranging conflicting tasks A and C. A and D

Cost forecasting calculations include: EAC = ACWP + (BAC - BCWP) EAC = BAC/CPI All of the above. A and B

The strategic importance of the project Who the customer is All of the above

The strong matrix versus a weak matrix. All of the above.

all members become committed integrity is developed All of the above.

seeks consensus in decision making A and B. All of the above.

A and C. B and C

A and C B and C

true false

Ill-defined requirements All of the above

B and C

Value engineering. Risk Analysis Contract Management Project integration All of the above.

matrix functional projectized B and C A and B

motivate team behavior All of the above. A and C

All of the following statements about control charts are true except:

Control charts can be used to establish as well as maintain process control

control charts are used to detemine acceptance limits when no limits are stipulated by the product specification; otherwise, one should use the limits dictated by the specification.

all data points outside the control chart limits are variations explained by assignable causes.

As a control tool, the bar chart (Gantt) methods is most beneficial for:

depicting actual versus planned tasks

showing the outer dependencies of tasks

EAC = ACWP + (BAC/CPI)

The appointment or selection of a project sponsor is often based upon:

Whether the organization is project or non-project-driven

The profitability of the project

team members are more likely to be assigned to the project office in a strong matrix

strong matrix is more difficult to manage.

the balance of power has shifted away from the PM.

functional managers no longer has control over the technical processes.

When all members must unanimously agree before a decision is reached

decisions are reached slowly

future decision making ability is enhanced

A team may not be fully functional until each member

feels personal acceptance

depends on the team leader for direction

Quality management deals with all of the following except:

conformance to requirements/specifications

satisfying the needs of the customer

making products more desirable and luxurious

The difference between a project and a program is that:

A program is made up of multiple projects

A program requires at least three times longer to plan than a project

A project is a one-shot deal while a program is on-going

The functional organization is effective with a mature product or single product line.

The most common non-behavioral reason for projects being completed behind schedule and over budget is:

Selecting the wrong person as the project manager

Selecting the wrong person as the sponsor

Accepting a high-risk project

You have summarized the project and note that 28,000 hours have been scheduled, 25,000 hours have been earned and 26,000 hours paid. The correct conclusion is:

The project is operating at a favorable cost efficiency ratio.

the project is spending more than planned

the project is behind schedule

the project is ahead of schedule

Considering alternate suppliers is a form of _____.

The scope of a project can be expected to change if:

The project manager must provide cost estimates without having a design concept

Oversimplification (underestimating) of the nature of the work occurs

The project manager is assigned after the project is defined, and the cost and schedule are approved

A clear objective is not provided

All of the above are possible based upon the situation

Which of the following organizations has the best technical project control?

Clearly defined group goals are important because they _____.

cause inner tension within team members until they are met

encourage member interaction

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BCWP/ACWP Total estimate - ACWP None of the above.

Within time Within time and cost None of the above

compromising forcing problem solving smoothly withdraw

All of the above

the earned value achieved to date empowerment to the P.M. productivity None of the above.

The most effective team motivator is: the visibility of the team's contribution All of the above.

expert power reward power referent power A and B. A and C

not selecting the correct medium All of the above. A and B The core function of the PM is client interfacing project integration quality assurance personal administration All of the above.

None of the above.

Data item deliverables

weak matrix organization projectized organization functional organization expediter organization

recognition seeker devils advocate dominator topic jumper A or C

All of the above.

analyze the reasons for variances establish the variances identify the problems All of the above. None of the above.

decreases increases has no effect on distorts A and B

time cost performance scope None of the above.

The estimated cost to complete (ETC) is _____.

the forecasted and final cost - cost to date

(ACWP-BCWP)/BCWP * 100

The most common definition of project success is:

Within time, cost and technical performance requirements

Within time, cost, performance and accepted by the customer/user

Which of the following results are Win/Win conflict resolution?

During the planning phase of a project, you realize that more than one functional department possesses the skill and technical know-how to perform a given task. The best way for the project manager to handle this would be to:

Make the decision, document it in the linear responsibility chart, and distribute the chart to all departments.

Let the affected line groups decide among themselves who will perform the work

Ask the executive sponsor to make the decision

Allow each line group to perform part of the task

The ability to achieve cost savings is inversely proportional to _____.

the estimated costs to complete

the satisfaction of meeting a challenge

understanding the importance of the project

the individual's professional challenge

Which of the following is based on an individual identification with a more powerful person.

One of the most common pitfalls in effective communication is:

nor considering the position of the receiver

assuming that because a message is sent, it has been received

Value engineering/Analysis is the systematic use of techniques which does not include _____.

establishing values for required functions

provide the required functions at the lowest overall cost.

identifies the required function of an item

seeks to trade performance for cost

You have been assigned as a project leader and must first review the statement of work provided by the customer. Which of the following is most often overlooked?

Customer-furnished equipment and facilities

Long-lead procurement items

Customer-imposed milestones

Other subcontractor interface requirements

Project team building is most difficult in which type of environment?

strong matrix organization

The role of the _____ can be invaluable in problem solving.

Which of the following are types of status reports?

document, variance, trend and exception

cost, trend, schedule and acquisition

cost, schedule, technical performance

analysis, cost, performance and schedule

Continually measuring and monitoring the actual cost versus the budget is done to _____.

Using "I" or "My' instead of "most people" or "our group" ______ message credibility.

Which of the following can be tracked using the WBS?

A B C D E F G H

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coordinator weak matrix strong matrix functional expediter

task level of effort sub-task project work package

Vision responsibility solution to problems accountability status

Detailed planning and cost restraints.

Implementation Time Life Cycle Operation Time Critical Path Completion Phase

Communications policy Communications media Reporting channels All of the above

floating costs vs. sunk costs.

budget, schedule size, type of industry nature, size project manager, sponsor

theory X theory Y theory Z A or B B or C

The situation at hand

Project trade-offs vary between risk, cost and schedule. quality, schedule and time cost, quality and schedule

Project Sponsor Task Manager(s) Project Manager

Opportunity costs. Direct costs. Sunk costs. Indirect costs. Burden rates.

Information needs Information content Frequency of distribution Method of distribution All of the above

BCWP/ACWP BCWP-ACWP BCWP-BCWS ACWP/BCWP ACWP-BCWS

conceptual planning development implementation close-out

Cost and schedule data are usually integrated because:

optimized project cash flow can affect financial requirements

they provide MIS with an integrated system to produce reports

they control escalation allowances

they account for omissions in the definitive estimate

they predict future performance

In which of the following organization(s) does the Functional Manager have the LEAST authority?

When a project incorporates an Organizational Breakdown Structure (OBS), it is integrated with the WBS at the

An effective Project Manager does not share project _____ with the team members.

Parametric estimates are based on variables such as:

Physical characteristics and historical data.

The WBS and similar projects.

Project objectives and manpower allocations.

Precise measurements and multiple inputs.

The time necessary to complete a project is called the _______ of a project.

The Communications Management Plan should contain the following:

Selection of appropriate media to meet specific needs

The Cost Performance Index (CPI) measures:

cost of work performed vs planned costs.

work performed vs cost of work performed.

work performed vs planned work.

direct costs vs indirect costs.

The extent of project management techniques to be used on a project are determined mainly by the _____ and _____ of the project.

quality requirements, schedule

Which theory(s) prescribes a form of participative management?

Most project management leadership theories focus on all of the following except:

Personal characteristics of the project manager

Personal traits of the subordinates

Behavioral styles of the project manager

Usefulness of authority and power in leadership

direct cost, indirect cost, and resource availability

contract terms, scope and budget

The following individuals are responsible for determining the content of the Communications Management Plan.

Director of Communications

When comparing the cost of competing projects, which of the following is typically NOT considered?

Input into the Communications Management Plan includes the following information from the stakeholder analysis:

The computation for Cost Performance Index is:

We assign human and non-human resources in the _____ phase of the budget.

A B C D E F G H

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Absenteeism Efficiency of the team Turnover of personnel Grievances

conceptual finish development implementation A and C

All of the above

1,9 9,1 1,1 9,9 5,5

concept and development execution and phase-out concept and planning

conceptual development implementation finish All of the above.

Authority Power Influence Leadership Motivation

A team that is just forming needs: An organization chart Alternatives and choices Structure and specificity

A work breakdown structure: assures all work is identified. both A and B. All of the above.

Initiator Receiver Media Management style Corporate culture

The scope statement provides All of the above B and C only

Identifying individual tasks for a project. A and C. Communication plays a major role in: Planning Organizing Controlling Directing All of the above

verbal - face to face written formal informal A and C

Upward to management Horizontal to peers Horizontal to customers All of the above

Upward to executive sponsor Lateral to customers

The project charter The Project Plan

Cost and schedule reports Upcoming activities

Which of the following can the project manager use as a means of measuring project team effectiveness?

Sponsor-approved salary increases

Project alternatives are examined during the _____ phase of the project

Project leadership requires that the project manager pay attention simultaneously to the:

Tasks to be performed and needs of the team

Quantity and quality of the work to be performed

Efficiency and effectiveness of the team

Time, cost and performance deliverables

A project manager believes that the best way to manage is to form a good, harmonious working relationship with the team, and high performance will follow. The project manager could be defined as a _____ manager.

Which of the following are included in the Acquisition phase(s) of the project life cycle.

development and planning

planning and implementation

Budgetary estimates are the output of the _____ phase(s) of the project.

The capacity to get an individual or group to perform a given task is described as:

Orientation and organization

Opportunities for dialogue and conflict resolution

subdivides the project into manageable segments.

provides the project sponsor with a time-phase task summary.

For effective communication, the message should be oriented to the _____.

A basis for future decisions about a project.

A baseline to accomplish verification measures.

A baseline to evaluate potential scope changes.

A Work Berakdown Structure is most useful for:

Scheduling the start of tasks.

Developing a cost estimate.

Determining potential delays.

The LEAST effective form of communication for complex situations is:

The most common form of organizational communication is

Downward to subordinates

The most common form of project communication is:

Downward to subordinates

Lateral to the team and line organizations

Diagonally to the client's senior management

The primary source document for establishing the content of the Project Status Report is:

The ASTM Project Document Guide

The summary work breakdown structure

A Project Status Report would include all of the following except:

Changes to scope. cost or schedule

Narrative explanation of variances

Personnel problems on the project

A negative cost variance and positive schedule variance means:

The project is under budget and ahead of schedule

The project is over budget and behind schedule

The project is over budget and ahead of schedule

The project will be overrun but ahead of schedule at completion

A B C D E F G H

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None of the above

Customer Surveys Brainstorming Lessons Learned All of the above

Withdrawing Forcing Confrontational Authoritarian Combative

Productivity will increase All of the above A and C only

Element P Element Q Element R Element S None of the above.

Element P Element Q Element R Element S None of the above.

0.875 1.14 0.952 0.833 1.20

1.10 0.90 0.956 1.15 0.869

Over, 16.66 Under, 16.66 Over, 10.0 Under, 10.0 None of the above.

Become worse, become worse Improved, increased Improved, become worse

$80,245 -$4236 -$3479 $0.69 $83,994

$66,927 $68,329 $386 -$0.22 $18.36

$3,000 $27,000 $27,270 $1,335 $1,000

A-B-G C-G C-D E-F A-B-G and C-D

The following reports are normally developed during the project closure phase?

Communications Management Plan and Lessons Learned

Records Archive, Closure Report, lessons learned & Formal Acceptance Report

Records Archive, Closure Report, & Specifications Document

Communications Management Plan and Closure report

Which of the following tools and techniques can be used to collect information for the project closure reports?

Document and Performance Analysis

A project manager who, in a deference of opinion with the project controls engineer on how costs are to be reported, dictates the format of the cost report may be said to have a conflict management style.

Using the situation the the Special window:

His decisions will promote high satisfaction among his team

His decisions will require less time

Using the situation stated in the Special window, which WBS element is behind schedule but under budget?

Using the situation stated in the Special window, which WBS element has a favorable cost variance of $150?

Using the situation stated in the Special window, the cost performance index (CPI) for WBS Element R is:

Using the situation stated in the Special window, the schedule performance index (SPI) for WBS Element P is:

Using the situation stated in the Special window, WBS Element Q is _____ budget by _____ percent.

Using the situation stated in the Special window, a comparison of the cost schedule of August as compared to July shows that the magnitude ($ value) of the variance has _____ and the percentage change has _____. Become worse, improved None of the above are correct

Using the situation stated in the Special window, the total price variance of direct material is:

Using the situation stated in the Special window, the labor rate cost variance is:

Using the situation stated in the Special window, what is the total fixed costs for manufacturing the widgets?

Using the figure in the Special window, The critical path is:

A B C D E F G H

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0 1 2 3 4

P Q R S T

($1000) $1000 $2000 $1200 None of the above

21 22 23 24 25

$0 ($1300) ($2000) ($ 3000) None of the above

1.4 0.8 0.2 0.12 None of the above

11, 13 12, 14 13, 15 14, 16 15, 17

0.30 0.20 0.35 0.15 0.12

2, 10 4, 12 6, 14 7, 15 9, 17

2 3 4 5 7

Build house Excavate Prepare Foundation B and C None of the above

8.0 8.8 9.1 9.7 10.5

0.5 1.0 1.8 2.2 2.8

$1,020 $1,010 $1,015 $20.00 None of the above.

Using the figure in the Special window, By how many weeks can activity "F" slip without extending the end date of the project?

Using the data shown in the Special window, Activities P, Q, and T are critical path activities. In order to shorten the time duration of the project, which activity should be "crashed" first?

Using the possible profit and loss outcomes shown in the Special window, find the expected profit (loss)

Using the figure in the Special window, The Critical path is _____ weeks.

Using the possible loss outcomes shown in the Special window, find the expected (loss)

Using the diagram in the Special window, what is the probability that Alternative I will be adopted and completed below budget:

Using the figure in the Special window, Activity "L" has an early start time of _____ weeks and an early finish time of _____ weeks.

Using the figure in the Special Window, what is the probability of success for Project B?

Using the figure in the Special window, Activity "D" has a latest start time of _____ weeks and a latest finish time of _____ weeks.

Using the figure in the Special window, The slacktime in Activity "G" is _____ weeks.

Using the WBS in the Special window, an instance of a work package is:

Using the problem stated in the Special window, Calculate the expected value of duration (in days) using the PERT concept of the expected duration of a task

Using the problem stated in the Special window, Calculate the deviation of duration for the task, using the PERT concept of standard deviation of task duration.

Using the situation stated in the Special window, what is the total variable costs for producing one widget?

A B C D E F G H

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$140.00 $736.00 $0.02 -$350.00 $5850.00

$5500.00 $1500.00 -$100.00 -$0.10 $5600.00

$3713.60 $0.68 $1080.00 $476.19 $2.32

$3605.00 $0.57 $567.00 $892.86 $3.61

-$1000 1000 -2000 2000 0

1000 2000 -1000 -2000 0

dig hole remove debris survey set forms place concrete

1.10 1.91 0.83 1.20 None of the above

Software development Systems design Coding A, B, and C None of the above.

1 and 2 2 and 3 1 and 3 1, 2 and 3 None of the above.

actual cost to date planned cost for month 6 cost variance earned value

Become worse, become worse Improved, increased Improved, become worse

$19K $21K $26K $29K indeterminate

1, 9 9, 1 1, 1 9, 9 5, 5

Initiation Scope planning Scope Definition Scope change control Scope verification

Using the situation stated in the Special window, what is the total price variance for direct material?

Using the situation stated in the Special window, what is the labor rate cost variance?

Using the situation stated in the Special window, what is net present value of an annual income flow of $1600 at 14% over the next three years?

Using the situation stated in the Special window, what is present value of $1000 at 12% at the end of 5 years?

Using the situation stated in the Special window, what is the cost variance for Case #9?

Using the situation stated in the Special window, what is the schedule variance for Case #8?

Using the table in the Special window, Which task is completed?

Using the situation stated in the Special window, what is the cost performance index for Case #9?

Using the WBS shown in the Special window, a typical work package would be:

Which of the statements regarding benefit-cost analysis in the Special window are true?

Using the cumulative cost curve in the special window, height B represents

total budgeted costs for the project

Using the situation stated in the Special window, a comparison of the cost variance of August as compared to July shows that the magnitude ($ value) of the variance has _____ and the percentage change has _____. Become worse, improved None of the above are correct

Using the situation shown in the Special window and assuming continues efficiency for work-in-progress and fixed price contract for task four. The estimate at completion is:

Using the scenario in the special window, the project manager appears to be a _____ manager.

Using the scenario in the special window, the project manager:

will probably spend the weekend reviewing the data.

Won't ask for the report again.

Has a preference for written communication.

Has chosen an inappropriate medium.

Is experiencing communication overload.

In which of the following scope management processes are subject matter experts used?

A B C D E F G H

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Initiation Scope planning Scope change control Scope Definition Scope verification

Initiation Scope planning Scope Definition Scope change control Scope verification

Initiation Scope planning Scope Definition Scope change control Scope verification

Initiation Scope planning Scope Definition Scope change control Scope verification

Scope baseline Management plan Project charter None of the above

Project justification Project deliverables Project objectives All of the above B and C

Configuration management, termination Standardization, control Approval, termination

Work packages are used to: All of the above. A and B only

Discretionay dependencies External depenencies Mandatory dependencies All of the above A abd B only

Discretionary Mandatory External Soft logic Subcontracted

Past project records (historical data) All of the above A and C only

Skills of the resource pool Calendar dates Constraints All of the above A and B only

Soft logic Hard logic An external dependency A mandatory dependency A lost cause

The work breakdown structure (WBS) is first developed in which scope management process?

The project charter is prepared in which scope management process?

In which of the following scope management processes is the scope management plan prepared?

Which of the following is not a scope management process?

The initial document that formally recognizes the existence of a project is the _____ . Configuration control report

Which of the following are included as part of a scope statement?

Project life cycles are very useful for _____ and _____ .

Objective setting, information gathering

Configuration management, weekly status updates

Represent units of work at a level where work is performed.

Clearly distinguish one work package from all others assigned to a single functional group.

Limit the work to be performed to relatively short periods of time.

"Hard logic" in the preparation of a network refers to:

The erection of foundation formwork before the placement of foundation concrete would be an example of a _____ dependency.

Sources for data on activity durations and resource requirements can be gathered from which of the following:

Commercial techniques (standard practices, rules of thumb)

Past project team members knowledge (experience, oldtimers)

Which of the following can affect network durations?

A completion of a local government study resides on your critical path. This would most likely be referred to as:

A B C D E F G H

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