Quick and Quintessential Guide: Words to Get Hired By

by Katharine Hansen, Ph.D.

Quintessential Careers Press a division of Quintessential Careers, Kettle Falls, WA 99141 Publisher: Randall S. Hansen, Ph.D.Associate Publisher/Creative Director: Katharine Hansen, Ph.D.

Cover Design by Melanie Nicosia Interdonato

Copyright © 2014 by Quintessential Careers

All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the publisher. No liability is assumed with respect to the use of the information contained in this book.

Produced in the United States of America ISBN: 978-1-934689-62-2 | 1-934689-62-9

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The Quick and Quintessential Guide Series Tap here to learn the current publication status of each title

• Cracking the Hidden Job Market • The Best-Kept Networking Secret • Words to Get Hired By • Frequently Asked Questions about Job Interviewing • Partnering with Recruiters for Job-Search Success • Selling Your Skills to Land a Job • Success for Mature Job-Seekers • Cover Letters on the Cutting Edge • Discovering Your Career Passion • Landing Job Offers through Post-Interview Followup • Best Career Strategies for Women • Breezing through Background Checks • Delivering Stellar Presentations • Avoiding Unspeakable Job-Interview Behaviors • The Career Path Wrapped Inside Your Life Story • Storied Job-Search Communication that Connects with Employers • Pitching Yourself to Employers with 7-Step Selling • Planning a Stellar Resume • Branding Your Resume • 50 Resume Blunders to Avoid • Targeting and Researching Your Next Employer • Scoring Big in Your Long-Distance Job Search • Online Portfolios: Your 24/7 Proof of Performance • Demystifying Job-Interview Questions • Beating the Resume Black Hole • Career Success through Online Presence and Offline Essence

… and more to come

Contents Introduction: The Power of Words

Chapter 1: Your Job-Search Resume Needs a Focal Point: Words that Add Focus to Resumes

• This chapter explains how to create top-of-the-resume verbiage – and words to carry through the entire resume – that focus attention on your qualifications and fit for a specific job.

Chapter 2: Tapping the Power of Keywords to Enhance Your Resume’s Effectiveness

• With 80+ percent of resumes being placed into employer databases and searched for keywords, you can’t afford not to know which keywords to use. This chapter will tell you how to identify the best keywords for your resume and cover letter.

Chapter 3: Your Professional Profile: Bullet Points that Describe Your Strengths in a Nutshell

• Crafting a top-of-the-resume section that captures your top selling points a few bullet points has become an increasingly vital skill. This chapter provides: • Thousands of sample bullet points arranged by skill • Thousands of sample bullet points arranged by job type

Chapter 4: Identifying and Portraying Transferable and Applicable Skills • This chapter teaches you how to describe your skills so they apply perfectly to the

job you want, which is especially important for career-changers.

Chapter 5: Powerful Verbs • In this chapter, you’ll discover the verbs that bolster your image as a dynamic

candidate for the job.

Chapter 6: Keeping it Parallel • Parallel grammatical construction is often overlooked in resumes, but this

chapter demonstrates the grammatical tricks that keep the words flowing smoothly and improve your documents’ readability.

Chapter 7: Words to Articulate and Communicate Your Accomplishments • With today’s employers insisting on accomplishments-driven resumes and cover

letters, this chapter will show you how to make the most of your achievements.

Chapter 8: Words to Avoid • You’ve learned the words to use. In this chapter, find out how to steer clear of the

words that won’t sell you to employers.

Chapter 9: Proactive Words and Language for Cover Letters

• Dedicated to cover-letter verbiage, this chapter reveals how to hit the right note of enthusiasm and authority in your cover letter so the employer can’t resist interviewing you.

Afterword

Introduction: The Power of Words Job-seekers frequently struggle with writing their own resumes and cover letters. They’d like to write their own job-search documents but have difficulty coming up with the right words with which to describe their skills and sell themselves.

This book’s intent is to provide thousands of powerful words and phrases that pack punch into your resume and cover letter. Words to Get Hired By gives you words and phrases for every part of your resume and cover letter and will ensure that you’ll never again face writer’s block as you compose your job-search correspondence.

There was a time when effective words in resumes and cover letters were merely desirable. Today, they are crucial because most employers place resumes in keyword-searchable databases. If your documents don’t have the right keywords and phrases, you won’t get called for an interview. It’s that simple.

At a time when the No. 1 turn-off for hiring managers is poor communication skills (according to a survey published in Staffing Management, a journal of the Society of Human Resource Management), crisp, clear, concise writing still counts for a great deal in the job search. Your words should entice, delight, and motivate your reader – the employer. Your resume and cover letter need to be reader-friendly documents that inspire the employer to want to get to know you better by calling you in for an interview.

This is the second edition of Word to Get Hired By and reflects a number of changes in job-search communication since the first edition.

This refreshed edition is designed to put the words in your hands that will enable you to create readable and compelling documents that wow employers.

Chapter 1: Your Job-Search Resume Needs a Focal Point: Words that Add Focus to Resumes Every resume needs a focal point – a device (or set of devices) that instantly tells a hiring decision-maker what job or type of job the candidate seeks and what his or her top selling points are.   At no time has the need for a resume focal point been more apparent than when The Ladders conducted an “eye-tracking” study that pinpoints 6 seconds as the average time recruiters spend looking at a resume before they make the initial “fit/no fit” decision.   For many years, the objective statement served the purpose of providing a focal point for resumes. Objectives, however are out of fashion with employers – largely because they have tended to be poorly written and woefully vague, thus defeating the purpose of presenting an objective. Job-seekers also often mistook the objective as an invitation to list everything wanted, needed, and desired from the sought-after job, instead of an opportunity to describe potential contributions to the employer’s bottom line.   Before we address the Resume Focal Point as the replacement for the objective statement, it’s important to understand that employers today expect resumes to be tailored to the targeted position. That means you do not send the same resume in response to each job you target; you tweak it to align with each job. You do not need to rewrite all of – or even most of – your resume for every job you apply for; but you do need to adjust it to show that you are a fit for any vacancy to which you send your resume.   How do you do that? With a Resume Focal Point.   It’s also important to understand that the Resume Focal Point is not any one entity or section or your resume; it may be one or more of several possible sections, and the choice of which sections to include will vary from job-seeker to job-seeker and situation to situation. For the most part, though, your Resume Focal Point will appear in the top third of the first page of your resume, where it will – within 6 seconds – attract the attention of the hiring decision-maker and provide the crucial information about whether you fit the job opening.   Here is your menu of choices for your Resume Focal Point: 

Resume Headline This line atop your resume (right under your contact information) identifies the name of the job or type of job you seek. Responding to a specific job posting? Use the exact position title of the job as your headline. Networking or prospecting employers/recruiters where you’re not sure about specific openings? Use a headline that describes the type of job you seek as specifically as possible. Networking or prospecting but open to more than one kind of job? Have a resume with a headline for each type of job you’re

considering and use each resume version with its appropriate audience. You can see some sample headlines here. 

Resume Branding Statement This statement defines who you are, your promise of value, and why you should be sought out. A branding statement is a punchy “ad-like” statement that tells immediately what you can bring to an employer. Your branding statement should sum up your value proposition, encapsulate your reputation, showcase what sets you apart from others, and describe the added value you bring to a situation. Think of it as a sales pitch.

Consider integrating these elements into the brief synopsis that is your branding statement:

• What makes you different? • What qualities or characteristics make you distinctive? • What have you accomplished? • What is your most noteworthy personal trait? • What benefits (problems solved) do you offer?

  See some branding-statement samples. Don’t be afraid to use the targeted employer’s name in your branding statement, for example: “Eager to lead innovative strategic marketing initiatives that aggressively increase SolarBright’s market share, sustain growth, and maximize profitability.” 

Resume Headline in Combination with Branding Statement Here’s one example:

VICE PRESIDENT, OPERATIONS Specialize in raising the bar, creating strategy, managing risk, and improving the

quality and caliber of operations.  

“Objectiveless” Resume Objective If you already have a well-written objective statement, it’s not hard to convert it to a Resume Focal Point that employers won’t – pardon the pun – “object” to. First, remove the word “Objective.” Then change the typical objective language; eliminate the infinitive phrase – “To play key role ...”, “To contribute ...”, “To lead ...”, “To maximize ...”, “To add value ...” – that objectives often start with.   Here are two examples of objectives converted to “objectiveless” objectives:

Objective: To bring out-of-the-box vision to a fast-track position on a creative advertising team with particular interest in copywriting.   Revised Resume Focal Point: Bringing out-of-the-box vision to a fast-track position on a creative advertising team with particular interest in copywriting.  

Objective: To improve company profits by contributing bilingual skills and knowledge of civil-law countries in the legal department of a firm that engages in business in Latin America.   Revised Resume Focal Point: Committed to improving company profits by contributing bilingual skills and knowledge of civil-law countries in the legal department of a firm that engages in business in Latin America.

  You will notice that an “objectiveless” objective is very much like a branding statement. 

Using a “Summary of Qualifications” or “Professional Profile” Section Such a section, in a reader-friendly bulleted format, showcases your best selling points, catches the prospective employer’s attention, and immediately demonstrates your value as a candidate. Even these sections, which we cover in Chapter 3, have fallen a bit out of favor with employers in recent years, with many saying they don’t read them. We still recommend them because they are a good way to front-load your resume with keywords, covered in Chapter 2.   Keywords are in themselves a way to enhance your resume’s focus – and they are exceedingly important for today’s resumes because they are what employers’ Applicant Tracking Systems (ATS) look for when resumes are placed in keyword-searchable databases after you submit them electronically. See more in in Chapter 2. 

Focusing the Rest of Your Resume While the top third of your resume’s first page is the most important spot for its Resume Focal Point, you can sharpen the focus of the balance of your resume in various ways. You can strategically organize your resume to position you for the job you seek. Remember that a resume is a marketing document that should highlight the aspects of your experience that best sell you for a particular position. You may also consider placing other sections of your resume before your Experience section to showcase your best selling points. For example, do you have a newly minted MBA degree that adds value to your candidacy?   You may want to re-prioritize the bullet points you present under each job, giving greater emphasis to an accomplishment that will be meaningful to the employer you’re targeting. You’ve undoubtedly held jobs that encompassed a broad scope, many accountabilities, and numerous achievements. Fine-tune these to a razor-sharp list of those that are most relevant to the job you seek next. Eliminate any bullet point that fails to support what you seek to do next. You will likely find Chapter 7 helpful here. 

The best way to ensure a Resume Focal Point and a sharp focus throughout your resume is to ask yourself at every point in your resume preparation: What does the targeted employer most want to see? What information can I quickly convey that will show the

employer how well I fit this job (or this type of job, or this industry)? What content should jump out at an employer spending just 6 seconds looking at my resume?

Chapter 2: Tapping the Power of Keywords to Enhance Your Resume’s Effectiveness Imagine there was a way to encode your resume with magical words that would virtually ensure that employers would be interested in interviewing you. But the catch is that there’s a different set of magic words for every job, and you have no way of knowing what the words are.   Such is more or less the situation in job-hunting today, which increasingly revolves around the mysterious world of keywords. Employers’ use and eventual dependence on keywords to find the job candidates they want to interview has come about in recent years because of technology. Inundated by resumes from job-seekers, employers have increasingly relied on placing job-seeker resumes in keyword-searchable databases, and using software to search those databases for specific keywords that relate to job vacancies. This technological process is referred to as an employer’s Applicant Tracking System (ATS); learn more in Wikipedia’s entry about Applicant Tracking Systems. Most Fortune 1000 companies, in fact, and many smaller companies now use these technologies. In addition, numerous employers search the databases of third-party job-posting and resume-posting boards on the Internet. More than 90 percent of resumes are searched for job-specific keywords.   The bottom line is that if you apply for a job with a company that searches databases for keywords, and your resume doesn’t have the keywords the company seeks for the person who fills that job, you are pretty much dead in the water.   Now, we suggested that job-seekers have no way of knowing what the exact words are that employers look for when they search resume databases. That’s true to some extent. But job-seekers have information and a number of tools at their disposal that can help them make educated guesses as to which keywords the employer is looking for. This article and its sidebars describe some of those tools and tell you how and where to use the keywords you come up with on your resume and beyond.   So, how can we figure out what the magic words are?   First, we know that in the vast majority of cases, they are nouns. Job-seekers have long been taught to emphasize action verbs in their job-search correspondence, and that advice is still valid. But the “what” that you performed the action in relation to is now just as important. In the following examples, the underlined nouns are the keywords that relate to the action indicated by the verbs:

• Conducted cross-functional management for initial and follow-up contact. • Coordinated marketing campaigns and special events. • Managed customer database, product updates, and upgrades. • Functioned in project-management role. • Oversaw procurement, allocation, distribution control, stock levels, and cost

compilation/analysis.

  And what kind of nouns are sought? Those that relate to the skills and experience the employer looks for in a candidate. More specifically, keywords can be precise “hard” skills – job-specific/profession-specific/industry-specific skills, technological terms and descriptions of technical expertise (including hardware and software in which you are proficient), job titles, certifications, names of products and services, industry buzzwords and jargon, types of degrees, names of colleges, company names, terms that tend to impress, such as “Fortune 500,” and even area codes, for narrowing down searches geographically. Awards you’ve won and names of professional organizations to which you belong can even be used as keywords.   There are actually a number of good ways to identify the keywords that an employer might be looking for in any given job search, and we list many of them later in this chapter. But the method that career experts most commonly mention is the process of scrutinizing job postings to see what keywords are repeatedly mentioned in association with a given job title. We offer two examples of how to find keywords in job postings in our article Researching Keywords in Job Postings.   OK, so now that we have some good ideas about how to identify keywords, how should they be used?   One popular method has been a laundry list of keywords – a keyword summary with no context – toward the top of the resume. As we’ll see, this method is problematic.   It still makes some sense to front-load the resume with keywords, however, partly to ensure you get as many as possible into the document, and partly for the phase of resume review in which humans will actually screen your resume (after the initial screening by the search software) and may be attracted to keywords that appear early in the document.   A section of keywords can use one of many possible headings, such as “Key Skills,” “Core Competencies,” “Key Proficiencies,” and “Areas of Expertise.” A big note of caution here: Keyword sections are beneficial on resumes when they are entered into Applicant Tracking Systems, but “disembodied” keywords do not rank as highly in the systems as keywords used in context. “More advanced ATS systems will evaluate the context in which each keyword is used,” advises resume writer Karen Siwak, “and will give higher ranking to a keyword that is included within the description of a career accomplishment, compared to one that is included in a keyword table.” Thus, also consider keywords in bullet points in your Summary of Qualifications/Professional Profile, if you have one, and in the bullet points under each of your jobs.   Instead of a mere list of words, the summary or profile section presents keywords in context, more fully describing the activities and accomplishments in which the keywords surfaced in your work. This contextual collection of keywords that describes your professional self in a nutshell will certainly hold the interest of human readers better than a list of words will. Ideally, keywords are tied to accomplishments rather than job

duties, so a good way to make the leap from keyword to a nice, contextual bullet point to include in a profile section is to take each keyword you’ve identified as critical to the job and list an accomplishment that tells how you’ve used the skill represented by that keyword. For example:

• Solid team-building skills, demonstrated by assembling Starwood’s marketing team from the ground up to service Starwood International’s 7,700 hotels worldwide.

• Savvy in e-commerce marketing concepts, having participated in design of two company Web sites, and conducted a symposia series to instruct hotel executives in the value of Internet marketing.

  Keywords should also appear in the rest of your resume beyond the profile or summary section. Most applicant-search software not only looks for keywords but also ranks them on a weighted basis according to the importance of the word to the job criteria, with some keywords considered mandatory and others that are merely desirable. The keywords can also be weighted and your resume ranked according to how many times mandatory words appear in your resume. If your document contains no mandatory keywords, the keyword search obviously will overlook your resume. Those with the greatest “keyword density” will be chosen for the next round of screening, this time by a human. Generally, the more specific a keyword is to a particular job or industry, the more heavily it will be weighted. Skills that apply to many jobs and industries tend to be less weighty.   Since you also don’t know the exact form of a keyword that the employer will use as a search criterion, it makes sense to also use synonyms, various forms of your keywords, and both the spelled-out and acronym versions of common terms. For example, use both “manager” and “management;” try both CRM and Customer Relationship Management.   And remember that humans can make certain assumptions that computers can’t. A commonly cited example is the concept of “cold-calling.” People who read the phrase “cold-calling” in your resume will know you were in sales. But unless “cold-calling” is a specific keyword the employer is seeking in the database search, search software seeking “sales” experience may not flag your resume.   To determine the keyword health of your current resume, highlight all the words in it that, based on your research of ideal positions in your field, would probably be considered keywords. A good goal to shoot for is 25-35 keywords, so if you have fewer than that currently, try to beef up every section of your resume with keywords, varying the forms of the words you choose.   You may be starting to get the idea that a good keyword resume must be specifically tailored the each job you’re applying to. You will especially get that idea if you read our article, Researching Keywords in Job Postings. Indeed, a research study notes that resumes that aren’t focused on a job’s specific requirements aren’t competitive. Does that really mean you need to create a separate resume for every job you apply for? Yes

and no. It’s probably not practical or realistic to totally revamp your resume for every opening. But you can tweak elements such as your professional profile, thus adjusting some of your more important keywords for each job you apply to. Customizing your resume when completing online profile forms at job boards also makes sense. 

More Resume Keyword Tips and Cautions Barbara Safani of CareerSolvers suggests using LinkedIn’s skills section. “Go to your LinkedIn profile,” Safani writes, “and click on the more tab to locate the skills section. Type a skill into the search box and a pull-down menu will appear with alternative skills that are similar to the one you typed in the search box.”   If you post your resume on Internet job boards, avoid emphasizing keywords that relate to jobs you don’t want. If you have jobs in your employment history that are unrelated to what you want to do next, go easy on loading the descriptions of those jobs with keywords. Otherwise, your resume will pop up in searches for your old career and not necessarily your new one.   Don’t forget about “soft skills,” such as interpersonal and communications skills that relate to many types of jobs. Although soft skills are difficult to substantiate on a resume, they are often listed as requirements in job postings. They tend to be transferable and applicable across various jobs/careers, as well as desirable personality traits.   Some job boards have a feature that enables you to see how many times the resume you’ve posted has been searched. If your resume hasn’t been searched very many times, odds are that you lack the right keywords for the kinds of jobs you want.   Keep running lists of keywords so that anytime you come across a word that’s not on your resume but that employers might use as a search parameter, you’ll be ready.   If you’ve published your resume on your own Web page, keywords can boost that version, including in the resume’s internal coding, since employers may use search “bots” and search engines to scour the Internet for candidates that meet their criteria. See our article Resume Found: Keys to Successful Search Engine Registration.   Use keywords in your cover letters, too. Most employers don’t include them in resume databases, but a few do. And keywords in cover letters can be important for attracting the “human scanner.” If you’re answering an ad, tying specific words in your cover letter as closely as possible to the actual wording of the ad you’re responding to can be a huge plus. In his book, Don’t Send a Resume, Jeffrey Fox calls the best letters written in response to want ads “Boomerang letters” because they “fly the want ad words – the copy – back to the writer of the ad.” In employing what Fox calls “a compelling sales technique,” he advises letter writers to: “Flatter the person who wrote the ad with your response letter. Echo the author’s words and intent. Your letter should be a mirror of the ad.” Fox notes that when the recipient reads such a letter, the thought process will be: “This person seems to fit the description. This person gets it.”

Use our Resume Keywords Worksheet.

Ideas for Identifying Resume Keywords Visit the meetings and Websites of professional associations in your field to look and listen for current buzzwords.   If you are working with a recruiter or headhunter, that person can be an excellent source of keyword tips.   Consult government publications such as The Occupational Outlook Handbook at libraries or online.   Visit company Websites. See The Quintessential Directory of Company Career Centers.   Imagine you were writing an ad or job description for the type of job you seek; what keywords would you use?   Research and incorporate into your keywords the company culture and values of employers you are targeting. Read our article Uncovering a Company’s Corporate Culture is a Critical Task for Job-Seekers. Note especially the company’s mission statement and look for ways to quote it in your resume and/or cover letter.   Scrutinize news stories in trade magazines relevant to your work.   Join online discussion groups and chat rooms that relate to your field and observe the words professionals are using in their discussions.   Read annual reports from the companies you’d like to work for.   Conduct informational interviews at companies you want to work for and listen for the jargon and buzzwords that your interviewees use in talking about the company and its jobs.   Talk to human-resources professionals.   Use Web search engines, such as Google and Bing, to search for job descriptions.   Visit online specialty sites defining acronyms and technical jargon.   Websites that Provide Resume Keywords and Keyword Resources:

• Picking the Best Keywords for Your Resume, from job-hunt.org.   • Importance of Keywords. Heighten Your Load: Databank-Able Resume Design

Tips, by Darrell Gurney  

 

Job-Search Keyword Books: • 2500 Keywords to Get You Hired, by Jay Block, Paperback, McGraw-Hill.  

Wendy Enelow’s four books on keywords

Chapter 3: Your Professional Profile: Bullet Points that Capture your Strengths in a Nutshell I have long advocated for a section atop the resume – called “Professional Profile” or “Qualifications Summary” – that lists top selling points. I advise concrete qualifications in this space – qualifications that are substantiated with facts or accomplishment bullet points.

In addition to Profile and Qualifications Summary, these resume-topping sections go by numerous names: Career Summary, Summary, Professional Profile, Qualifications, Strengths, Skills, Key Skills, Skills Summary, Summary of Qualifications, Background Summary, Professional Summary, Highlights of Qualifications. All of these headings are acceptable, but my favorite is Professional Profile.

Many employers and career gurus see these sections as an important resume element for several reasons: • They help to sharpen the focus of the resume. As we saw in Chapter 1, when read by

humans, resumes are scanned extremely quickly. The employer wants to know at a glance what you want to do and what you can contribute.

• They help to capture the reader’s attention. • They provide a good opportunity to front-load your resume with keywords. While

job-seekers are no longer admonished to cram keywords into the first 100 words of their resumes as they once were, it’s still a good idea to use as many keywords as possible early in the resume just to make sure you get them in there.

• They are a way to present your Unique Selling Proposition – the selling point that distinguishes you from other candidates for the same position.

• They provide an opportunity to tailor your resume to a specific position or vacancy.

What should be in your Summary/Profile section? A synthesis of the ideas of two leading resume experts, Susan Britton Whitcomb, author of Resume Magic, one of the best books on the market for resumes, and Deb Wile Dib of Executive Power Brand, reveals that a Summary/Profile section can contain:

• Title/functional area/level of your current position and/or position you seek. • Number of years of experience (which, for age-discrimination reasons, should not

exceed 15-20; “15+” is a good guideline for mature workers) • Industry you’re in or seeking to be in. • Core competencies/areas of expertise/strengths/specialization for that field. • Highlights of representative accomplishments, especially used to demonstrate skills

and competencies you’ve used throughout your career. • Top business, leadership, craft-related skills, both “hard skills” and “soft skills” (such

as communication, interpersonal, teamwork). • “Value-added” information: Skills/accomplishments/experience that add to your

value because they are not necessarily expected of someone with your background (e.g., operations manager with deep knowledge of IT).

• Any advanced degrees, certifications, or licenses that are integral to the type of job you seek.

• Language and international business skills, if relevant. • Technical/computer skills, instead of burying them at the bottom of your resume

(Exception: IT professionals, who should place IT skills in a separate section). • Personality/management style: Open a little window into your personality with your

Summary/Profile (For example, you might mention your sense of humor) • Possibly affiliations if integral to the job, otherwise in a separate section. • Any extremely prestigious colleges, employers, or clients. • Keywords/buzzwords from ads or job postings you’re responding to. (See Chapter 2). • Quantification whenever possible, using numbers for, e.g., revenue generated, size of

accounts, typical budgets, money saved, etc. • Positive quotes/testimonials from supervisors, clients, taken from memos, letters, or

performance evaluations. Awards you’ve earned, such as Employee of the Month and President’s Club, can also be listed in the Summary/Profile section to give them more up-front attention than if they were listed in their own section.

Clearly, that’s a lot of potential material to cram into a Summary/Profile section. How do you choose what to list in this section? Be primarily guided by your own unique selling points and the requirements of the job or type of job you seek. You mostly likely will not use the same set of profile bullets for each job you apply for, nor should you.

How many bullet points should you present? These days, shorter is better – a maximum of 3-4 bullet points. The samples in this chapter typically have more, but they just give you more bullets for inspiration. Be sure to include bullet points from areas that: • Are truly strong points for you (Refer to Chapter 4 for assistance with skills

identification.) • Are relevant to the job or type of job you seek (See Chapter 2 on keywords for help

with zeroing in on the skills that are important for a given job.) • Can be substantiated with numbers, quotes (testimonials), or examples either in the

Summary/Profile section itself or later in the resume. (You may find Chapter 7 on accomplishments helpful here.)

Begin your Summary/Profile section with a bullet point that describes your professional identity in a nutshell. It’s the most important bullet point because it puts you into focus, characterizes who you are, and tells what you can contribute. If the reader should happen to read no farther in your Summary/Profile section, he or she should at least have a sense of your essence from this first bullet point.

Examples:

Dynamic MBA-level professional with more than seven years of experience in successful leadership of business and organizational turnarounds that involve multiple, complex dynamics and cross disciplines and management levels.

PhD-level leader, change agent, and social activist who has developed broad range of programs and procedures that yielded cost effectiveness and maximum utilization of resources and accountability.

Dynamic and versatile project/program management executive with 15+ years of leadership and business management expertise gained from positions of increasing responsibility in both the US Navy and the private sector.

Creative outside-the-box thinker who approaches strategic development with innovative vision, high ethical standards, unsurpassed work ethic, and ability to communicate effectively across management levels and disciplines to build highly effective cross-functional teams.

Dynamic performer with background of achievement and success in entrepreneurial and business-development roles that have catapulted bottom-line revenues.

Dynamic, multi-faceted performer with significant human-resources experience, as well as expertise in cross-functional process improvement, to integrate organizational change with business strategies, improvements, and upgrades.

Entrepreneurial, outside-the-box, critical thinker with strong quantitative and research skills, functional IT skillset, and enthusiastic mind-set to deliver on front-line globalization issues.

Dynamic MBA-level accounting professional with three years of hands-on experience in multiple aspects of accounting operations.

Goal-driven achiever with strong organization skills who performs as both versatile individual and team player with ability to quickly assess, comprehend, and manage customer relations while upholding company values.

Outstanding, success-validated sales performer proven in the field as highly motivated self-starter with exceptional skill and experience in direct, persuasive interface with CEOs and senior-level marketing executives of Fortune 500, Global 2000, and NYSE companies.

Technically proficient, enthusiastic new computer-science graduate who possesses comprehensive, practical knowledge of latest hardware and programming technologies, along with expertise in multiple software applications.

Accomplished project-management professional with more than 15 years of experience in capably and creatively delivering operating solutions through

extraordinary proficiencies in business analysis, problem-solving, process improvement, and software development.

Self-motivated professional with strong financial skills who expertly manages multiple deadlined tasks, including accurate processing and reporting accounts payable/receivable, reconciliations, and payroll.

Accomplished organizational-development professional with 10+ years of experience in project leadership, needs assessment/definition, resource identification, and process/change facilitation.

Licensed industrial engineering professional with eight years of experience in medical diagnostic manufacturing and personal products manufacturing and additional five years of experience in logistics.

Outgoing customer-service professional known for outstanding interpersonal, organizational, and prioritization skills, as well as people-management know-how that consistently elicits positive interaction with internal and external clientele.

Highly motivated sales professional with excellent communications and presentation skills, as well as reputation for instantly developing rapport that produces short-term sales results while paving the way for future sales successes.

Goal-driven IT operations and technical-support management professional with 15+ years of experience and commitment to delivering high-quality technical service and support to multiple IT customers concurrently.

Creative outside-the-box thinker who approaches strategic development with innovative vision, high ethical standards, unsurpassed work ethic, and ability to communicate effectively across management levels and disciplines to build highly effective cross-functional teams.

Master’s-level professional known for strong analytical and quantitative skills and application of sound research methodologies to assess needs, identify alternatives, and recommend strategies that facilitate optimal healthcare outcomes.

Bottom-line-focused project-management professional with PMP credential, master’s-level education, and proven track record in project leadership, product development, project initiation and execution, and exceptional client-management interface.

Dedicated health and education professional who is uniquely qualified to deliver out-of-the-box accomplishment in pharmaceutical sales through exceptional

ability to synthesize and disseminate product knowledge quickly to make immediate bottom-line contribution.

Accomplished, published, senior-level scientist with 12 years of experience in molecular biology.

Entrepreneurial business/marketing professional with more than 15 years of uncompromising accomplishment in multiple facets of building, marketing, and operating highly successful manufacturing and retail businesses.

Efficiency-driven call-center professional who upholds highest efficiency/accuracy performance standards and operational effectiveness through genuine talent for productive, motivational, interpersonal teaching and mentoring.

Accomplished, MBA-educated administrator/general manager who possesses strong analytical, quantitative, research, and planning skills, along with solid leadership, interpersonal, and people-management capabilities realized thorough flawless application of organizational-development theory and practice.

Accomplished accounting professional and licensed CPA with strong background in auditing, international accounting and auditing procedures, and extensive experience in developing and implementing highly efficient accounting systems that deliver accurate reporting and ensure compliance with established control policies and procedures.

Diligent, quantitatively skilled achiever who is equipped, through master’s-level training in taxation, to play a key role in tax research, analysis and planning, interpreting tax code, regulations, revenue rulings and case law, and preparing tax returns for corporations, partnerships, individuals, estates and trusts.

Accomplished QA professional with 15+ years of progressive experience and proven record of significant, successful contribution in wide range of organizations that previously had no quality standards or programs in place.

Dynamic B2B/B2C technology marketing executive with exceptional career record of bringing products to market, precisely targeting consumer demographic while maximizing adoption and profitability.

Conscientious direct caregiver who provides meticulous, fully attentive, individualized nursing care to meet the complex array of patient needs associated with acute care units by employing nursing process methodology, including, assessment, planning, implementation, and evaluation.

Dynamic professional with strong commitment to women’s sports and proven track record as both competitor and event organizer.

Success-driven customer-service professional with solid background in administrative management and technology support, as well as experience in public relations for internal/external client base, team-building, technology training, quality assurance, contract negotiation, and event planning.

Highly proficient, multi-faceted professional with demonstrated ability to identify and define needs, formulate solutions, direct and supervise multiple participants, and capably juggle and effectively manage several priorities simultaneously.

Since communications skills are an asset in virtually every job, it’s almost always a good idea to include a bullet point describing these skills. You can further kill two birds with one stone by describing “interpersonal communication skills:”

Articulate interpersonal communicator and active listener known for excellent internal/external client relationship-building skills that foster and facilitate collaborative initiatives.

Polished communicator with outstanding verbal and presentation skills and established track record of attaining ambitious sales goals and objectives.

Articulate interpersonal communicator with dynamic and persuasive presentation style, as well as business acumen and finesse that includes the confidence, poise, and intelligence to voice practical, constructive, leading-edge ideas as client-partner and team member.

Excellent communicator who interacts effectively with individuals at all levels and can capably delegate tasks and functions professionally and respectfully while bringing projects to accurate and timely completion.

Polished, articulate communicator and confident public speaker who has capably and persuasively delivered numerous high-caliber presentations to senior-level corporate executives.

Articulate interpersonal communicator with polished skills that facilitate effective interaction across all organizational and management levels.

Polished written and verbal communicator who is adept at delivering effective presentations, consulting on technology projects, and building/maintaining productive, beneficial relationships.

Enthusiastic, persuasive communicator known for diplomacy, enthusiasm, professionalism, perseverance, and positive, informed face-of-the-brand representation.

Confident interpersonal communicator with skills that lend themselves to building excellent rapport with staff, patients, and their families, including ability to adapt and respond calmly and effectively to rapidly changing situations.

Articulate, persuasive communicator with collaborative approach and extensive business networking and partnering experience with suppliers and business associates.

You will also find more examples of communication-related bullet points later in the chapter.

Since language skills are closely related to communications skills, I frequently include language skills in communications-skills bullet points:

• Exceptional communicator who is fluent in English, proficient in French, and conversant in Russian.

• Articulate communicator with language proficiencies in English, French, and beginning Portuguese.

• Outstanding interpersonal communicator; fully bilingual and bicultural in English and Spanish.

• Polished written and verbal communicator who is fluent in English, Mandarin, and Taiwanese.

• Bi-lingual speaker with background rich in culturally diverse experiences and fluencies in English and Cantonese

Computer skills are either required or are a plus in most jobs, so it’s rarely a bad idea to include a bullet point about computer skills. The exception is the information-technology professional, for whom computer/technical skills are so important that they should comprise their own section – on the first page of the resume, not buried at the end:

Computer-literate performer proficient on Windows and Mac platforms operating in Word, Excel, and Outlook.

Computer-proficient performer skilled in MS Office, Casino Track, and Simply Accounting software applications.

Computer-literate performer with extensive technical proficiency covering wide range of software applications, including ADP products, Microsoft Office components, and multiple accounting and productivity modules.

You will also find more examples of computer-skills bullet points later in the chapter.

If travel and/or relocation are required for a given job, it’s a good idea to address those requirements in your Summary/Profile section.

Senior-level sales professional who offers career path reflecting progressive responsibility and sales performance, along with willingness to relocate and travel.

You’ll find more bullet points related to relocation and travel later in the chapter.

Similarly, if work eligibility in a country in which you are seeking a job is an issue, consider confronting your eligibility head-on in your Summary/Profile section. For example: • Permanent resident of the US and holder of Green Card.

• Jordanian citizen who requires sponsorship to work in the US.

• French citizen who is fully eligible to work in Europe and the US (Green Card).

Some experts argue that if you don’t have automatic work eligibility in the country in which you are applying for a job, stating your lack of work eligibility will tend to screen you out of the process. Yes, that is a risk. But if an employer is not willing to sponsor you or otherwise help with your work eligibility, it may be better to be screened out early in the process than after you’ve interviewed for a position.

Additional bullet points can address skill/strength/expertise areas listed under the heading “Sample phrases that introduce or describe skills/strengths/areas of expertise and other characteristics” later in this chapter.

So, a typical Profile or Summary section might consist of: • Bullet point summarizing your professional identity in a nutshell • Bullet point addressing interpersonal communication skills and including any

applicable language skills. • One or more bullet points addressing key job-specific skills, ideally supported by

examples, quotes from employers, or quantification. • A bullet point addressing computer skills. • Optional bullet points addressing relocation, willingness to travel, work

eligibility, if applicable.

Parallel Grammatical Flow A little trick to ensure that the Summary/Profile section flows smoothly for the reader is to make it parallel, as though each bullet point is completing the same sentence. (See more about parallelism in Chapter 6.) This kind of flow helps readability enormously. I imagine that each Summary/Profile bullet point I write finishes an unstated but understood sentence that begins: “I am a(n)…”

Let’s see how this formula works in practice:

• [I am a] Seasoned systems analyst with strong commitment to time and resource budgets, new-business development, strategic planning, innovation, technology trends, customer-service needs, and close collaboration with sales and marketing during development.

• [I am a] Competent problem-solver who resolved sales and shipping issues by creating internal customer-care system and saved 20 percent shipping; researched and delivered Web conferencing service for sales that saved 30 percent of travel budgets.

• [I am a] Visionary innovator who partnered with another programmer to create pioneering language-learning software that earned national attention; served as lead analyst for revolutionary legal document generating and tracking product.

• [I am a] Technical guru who provided direct support for successful million-dollar negotiation with major print vendor and completed many successful major conversions from mainframe to mini-computer systems.

• [I am a] Strong communicator who was voted best specification writer – with least number of re-writes – by programmers and their managers.

You’ll note that the grammatical structure of these parallel bullet points goes like this:

[Adjective] [noun] [connecting words] [phrase describing skill/strength/expertise] [supported by quote, example, numbers]

That’s the ideal Summary/Profile section bullet point. You won’t always be able to achieve the ideal, and many of the examples that follow don’t contain every element. But the goal is to use the components that follow to construct bullet points that conform to the parallel grammatical structure that finishes the understood sentence, “I am a(n)…”

We will assume in this book that the bullet points in the sample Summary/Profile section bullet points are substantiated later in the resumes they come from. However, as many bullet points as possible in your profile section should be substantiated. The next section discusses ways to do that and gives examples.

Substantiating subjective claims about yourself with accomplishments-driven facts and metrics Particularly in job-search communications, especially resumes, we all have a tendency to make subjective claims about ourselves. Some employers say they don’t like Summary/Profile sections because they are full of unsubstantiated fluff. “If [candidates] say ‘oversaw development of strategic solutions,’” says Meg Steele, director of recruitment and employment mobility at Swedish Medical Center in the Seattle area, “they should have some more specific examples of said ‘strategic solutions’ and what the impact was to the business [and] the employees.”

That’s why I advise concrete qualifications in this space – qualifications that are substantiated with facts or accomplishment bullet points. However, I once used

unsubstantiated claims, such as “exceptionally organized manager,” “proactive team builder,” and “strong communicator.” Numerous job-seekers – and even resume writers – still use unsubstantiated value judgments like those. Many hiring decision-makers have told me that they pay no attention to claims like these unless they are backed up with real accomplishments, ideally with metrics.

Repeating this advice because it’s among the most important caveats in the book: If you use a section such as a Summary of Qualifications or Professional Profile, ensure that it is not unsubstantiated fluff. You must substantiate any skills or qualifications you tout in this section by giving examples or evidence of how you demonstrated the qualification. It’s incumbent upon the job-seeker to substantiate as much of the Summary/Profile section as possible with numbers, examples, and quotes from those who know your work. Any bullet points that are not substantiated in the Summary/Profile section itself should be substantiated later in the resume.

In the following examples, bridge words/phrases that introduce the substantiation portion of the bullet point are indicated in boldface:

Highly analytical decision-maker who has demonstrated ability to turn around troubled companies five times in 10 years.

Detail-minded performer who has proven organizational skills at the highest level by successfully completing all assignments meeting all goals and timelines, from initiating complex and sensitive operations in the United States and abroad to the establishment of an office in a foreign country.

Skilled instructor/lecturer who successfully deployed unsurpassed interpersonal skills during professional interactions with U.S. government personnel, representatives of Fortune 500 defense-industry corporations.

Seasoned and self-taught grant-writer and federal grant reviewer, experienced in obtaining, managing, and reviewing grants; skilled in contracts and gift development; grant writer of 15+ successful grants culminating in now being recognized as an expert federal grant reviewer.

Dedicated customer service manager with 10+ years of experience in a large retail and multi-store settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Experienced law-enforcement officer who exceeds Washington State Department of Fish and Wildlife requirements for Fish and Wildlife Enforcement Lateral Officer though four-year college degree, more than two years full-time law-enforcement experience, and current CJTC commission.

Motivated achiever who led human-resources efforts for store with highest score in performance of training completion and lowest turnover percentage for Jacksonville district.

Effective revenue-generator and grant-team organizer who has secured $132,355 in funding.

Accomplished self-starter who organized most successful annual employee opinion survey in Orange Park Target store’s history and significantly improved employee participation in company’s 401(k) plan.

Accounting professional known for positively interacting with clients and generating referrals. A typical client testimonial: “Your professionalism, attention to detail and customer service, and thorough accounting knowledge helped me immensely during this time. I have mentioned to everyone how you specifically, and [name of firm] in general, contributed to making this a very good year!”

Expert in state law through researching and writing column on Washington statutes; hold Paralegal Certificate from the University of Washington Law School.

Compassionate, multi-skilled professional who has exhibited genuine interest in helping vulnerable populations meet needs/solve problems, as well as ability to provide emotional support, by serving as Americorps VISTA (Volunteers in Service to America) volunteer and para-educator for special-needs children.

Motivated self-starter recognized as easily trainable, reliable, and responsible; have used only two sick days in six years as Deputy Sheriff.

Proficient food and beverage manager who offers perfect driving record, reliable transportation, and lifelong family background as son of Liquor Sales Representative.

Instructor of at least 4,000 children and adults in all levels of Red Cross Water Safety courses since 1971. Taught all levels of YMCA and in special program for very small children.

Consistent producer who founded online business and grew it to $300K+ in annual sales with 260K+-subscriber email list in less than three years and who deploys proven tracking and measurement techniques to boost conversion and capture leads.

Dedicated achiever who has been called “a truly warm and caring individual and a blessing to all students and staff at the Daytona Beach Community College DeLand campus” with “the patience of a saint.”

Innovative change agent who turned around failing business, boosting revenues from £130,000 to £315,000 within five years and increasing accounts fourfold.

Sample Profile/Summary bullet points The balance of this chapter lists sample components of Summary/Profile section bullet points. Following the parallel grammatical structure suggested in this chapter, you’ll first see a list of adjectives that can be used to kick off your bullet points, followed by a list of nouns, followed by a list of phrases that describe skills/strengths/areas of expertise. Finally to show how to put these bullet points all together is an extensive set of sample Summary/Profile sections. For the reader’s convenience, these samples are arranged by profession/occupation type; however, you’ll that many bullet points are interchangeable among professions.

Sample adjectives with which you can kick off your bullet points: • Accomplished • Accurate • Action-driven • Adaptable • Analytical • Approachable • Articulate • Balanced • Bilingual • Budget-conscious • Calm • Candid • Client-focused • Collaborative • Communicative • Compassionate • Competent • Competitive • Computer-literate • Confident • Conscientious • Consistent • Creative • Customer-driven • Customer-focused • Deadline-driven • Decisive • Detail-oriented • Determined • Diplomatic • Doctoral-level • Dynamic

• Efficiency-oriented • Empowering • Energetic • Enthusiastic • Entrepreneurial • Excellent • Exceptional • Experienced • Fair • Fast • Flexible • Focused • Goal-driven • Goal-oriented • Hard-working • High-performance • High-performing • Impartial • Innovative • Insightful • Inspiring • Intuitive • Level-headed • Loyal • Market-driven • Master’s-level • MBA-level • Meticulous • Morale-building • Motivated • Multilingual • Nonjudgmental • Objective • Open-minded • Organized • Outcome-focused • Outstanding • Perceptive • Persistent • Personable • Persuasive • Ph.D.-level • Polished • Priority-setting • Proactive • Productive

• Proficient • Profitability-conscious • Profit-minded • Proven • Quality-focused • Quick • Reliable • Resilient • Resourceful • Respected • Results-oriented (some experts say this one and the next one are overused and have

lost their meaning) • Results-driven • Seasoned • Self-directed • Senior-level • Service-oriented • Sharp • Skilled • Solutions-driven • Solutions-oriented • Straightforward • Strong • Success-driven • Systematic • Tactful • Take-charge • Team-oriented • Tenacious • Top • Top-producing • Trilingual • Trusted • Versatile • Vital

Sample nouns to anchor your bullet points Grammatically, these nouns would be considered the predicate nominatives in the sentences that begin with the understood “I am a(n)…” • achiever • administrator • champion • change agent • closer • coach • coalition-builder

• communicator • consensus-builder • conflict manager • consultant • contributor • critical thinker • cultivator • decision-maker • diversity manager • educator • executive • expert • facilitator • generalist • go-getter • guru • implementer • initiator • innovator • leader • learner • listener • logical thinker • manager • marketer • morale builder • motivator • multi-tasker • negotiator • performer • planner • presenter • pro • problem-solver • producer • professional • rapport builder • relationship builder • risk-taker • role model • self-starter • solutions-provider • specialist • strategist • tactician • team leader

• team player • time manager • technician • thinker • troubleshooter • visionary • wizard

Sample words and phrases that connect first part of descriptor with substantiation • with • with proven track record of • with reputation for • who is • who can • who offers • who excels at • whose • known for • recognized as • cited for • described as • as demonstrated by • as proven by • who demonstrated ability to ____ by _____ • who exhibited ability to ____ by _____ • who proved ability to ____ by _____ • who showed ability to ____ by _____ • who has been called • who deployed • who [achieved X accomplishment]

Sample phrases that introduce or describe skills/strengths/areas of expertise and other characteristics:

ADAPTABILITY AND TRANSFERABILITY OF SKILLS (IMPORTANT FOR CAREER-CHANGERS). REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who adapts well to fast-paced and rapidly changing environment. • [adjective] [noun] with demonstrable ability to apply knowledge to new situations. • [adjective] [noun] with demonstrated ability to plan, formulate, direct, and supervise

operations of multiple departments and consultants; possess the versatility and adaptability to juggle multiple projects in pressured environment.

• [adjective] [noun] with exceptional versatility and adaptability. • [adjective] [noun] who is exceptionally versatile and adaptable. • Flexible and adaptable [noun] with positive attitude and ability to see opportunity in

challenging situations.

• Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

• Highly flexible and adaptable [noun]. • [adjective] [noun] with proven flexibility and adaptability resulting from experience

across a wide array of industries. • [adjective] [noun] with proven flexibility and adaptability. • [adjective] [noun] who is technically oriented with skills transferable to _________

field.

ADMINISTRATIVE SUPPORT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at providing unparalleled support in a fast-paced

environment. • [adjective] [noun] who is supportive and committed to making the boss’s life easier.

ANALYTICAL. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at analyzing situations, identifying alternatives, and

predicting outcomes. • [adjective] [noun] who is adept at conducting high-level requirements analysis in

early project stages. • [adjective] [noun] who is adept at driving profits using strategic planning and

business analysis. • [adjective] [noun] who is adept at quickly analyzing environments to identify and

prioritize needs/potential risks and develop business-focused mitigating solutions. • [adjective] [noun] who is adept at quickly analyzing environments to identify and

prioritize needs/risks and develop mitigating solutions. • Analytical thinker; through writing thesis, demonstrated ability to research and

organize complex data into understandable terms. • [adjective] [noun] with demonstrated talent for analyzing, improving, and

streamlining complex work processes for improvement opportunities. • [adjective] [noun] with exemplary analytical skills • [adjective] [noun] who is highly analytical, well organized, and able to produce

effectively under deadline pressure. • [adjective] [noun] known for excellence in for collecting and analyzing data and for

designing detailed presentations and summaries while meeting aggressive deadlines. • [adjective] [noun] with more than __ years of experience in the _______ industry,

combining analytical skills with business acumen to positively contribute to profitability.

• [adjective] [noun] with proven analytical and communication skills. • Self-directed, quick learner, who is analytical, competitive and facile under pressure

and in the face of shifting priorities. • [adjective] [noun] who is skilled at analyzing _______ to develop competitive

__________ plans. • [adjective] [noun] who is skilled at delivering high-level analysis and overview

documentation/presentation about current status of products/businesses, as well as profitability analyses for existing products.

• [adjective] [noun] with strong analytical and quantitative skills, along with exceptional planning and organizational skills.

• Strong manager/leader with exceptional strategic and analytical thinking abilities. • [adjective] [noun] with superlative analytical skills and strong detail orientation.

AREAS OF EXPERTISE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] whose areas of expertise and management competencies gained as

a result of education and practical experience include ____. • [adjective] [noun] whose areas of expertise include • [adjective] [noun] with demonstrated expertise in ____ while _________. • [adjective] [noun] experienced in developing and working with • [adjective] [noun] with expert knowledge of • [adjective] [noun] with full expertise in • [adjective] [noun] who has gained vast exposure to and hands-on experience in most

facets of • [adjective] [noun] who is highly capable of • [adjective] [noun] who is highly experienced in • [adjective] [noun] whose interests include • [adjective] [noun] with international experience in • [adjective] [noun] who possesses consultative expertise in • [adjective] [noun] who possesses expertise in • [adjective] [noun] who possesses solid expertise in • [adjective] [noun] who possesses solid understanding of • [adjective] [noun] who possesses special mastery in • [adjective] [noun] with proven track record in business consulting, analysis, and

process re-engineering, supporting strategic planning, business case development (including cost/benefit) and package implementation.

• Savvy entrepreneur with extensive background in • [adjective] [noun] who is savvy in _____ and experienced with • [adjective] [noun] who is skilled at managing • [adjective] [noun] skilled in • [adjective] [noun] skilled in counseling corporate clients on strategic issues related

to • [adjective] [noun] with strong background in • [adjective] [noun] who is technically proficient in • [adjective] [noun] well-versed in

CERTIFICATION AND/OR DEGREE(S): • As medical student, demonstrated endurance and stamina while attending daily

lectures, studying __ hours daily, and experiencing patient contact. • [adjective] [noun] certified by • [adjective] [noun] currently completing course work for master’s degree • [adjective] [noun] with enhanced strategic-planning skills and expertise through

master of business administration program; candidate for MBA degree, date. • Notary public.

• [adjective] [noun] who possesses ______ certification • [adjective] [noun] who holds _________ certification • [adjective] [noun] who possesses MBA degree in . • [adjective] [noun] pursuing _______ certification.

COMMUNICATION. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at both oral and written communication. • [adjective] [noun] who is adept at communicating effectively orally and in writing,

and especially concerning _______. • [adjective] [noun] who is adept at high-tech presentation preparation • [adjective] [noun] who is adept at listening attentively, speaking effectively;

assertive. • [adjective] [noun] with demonstrable creativity and communications skills

throughout career; consistently cited for outstanding writing and presentation talents.

• Excellent communicator and presenter. • Excellent communicator and productive contributor with an outstanding work ethic. • Excellent interpersonal communicator with demonstrated negotiation and

administrative abilities. • Excellent communicator with unsurpassed interpersonal/listening skills and ability

to put people at ease. • Excellent communicator with exceptional ability to absorb and communicate

knowledge. • Excellent listener and communicator. • Excellent writer and communicator. • [adjective] [noun] with exceptional communication and negotiation skills. • [adjective] [noun] with exceptional proofreading and copyediting skills. • [adjective] [noun] with exceptional verbal and written communication skills. • Motivated and enthusiastic communicator with professional appearance and

presentation skills. • Polished presenter with excellent communication skills and high comfort level with

speaking in front of or leading large groups. • [adjective] [noun] who possesses ability to listen to what people are really saying and

meet their needs. • [adjective] [noun] who possesses exceptional communication skills. • [adjective] [noun] who possesses solid work ethic and dedication to ensuring and

fostering cooperation and communication within the organization’s infrastructure. • [adjective] [noun] who is skilled at reading, writing, analyzing, translating,

formatting and editing texts. • [adjective] [noun] who is skilled at writing/delivering objective, detailed, and

balanced reports. • Strong communicator with excellent analytical and organizational skills. • Strong communicator with unsurpassed interpersonal and customer-service skills. • Strong communicator with unsurpassed interpersonal skills that enable effective

interaction with all organizational levels. • [adjective] [noun] with strong leadership and public speaking skills

• [adjective] [noun] with reputation for superlative communication and team-building skills.

COMPUTER, TECHNOLOGICAL PROFICIENCY. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at high-tech presentation preparation • [adjective] [noun] who is adept at installing, configuring, troubleshooting and

maintaining _________. • [adjective] [noun] who is computer literate in multiple operations systems and

software applications with cutting-edge knowledge of technological changes and their business implications.

• [adjective] [noun] who is computer proficient in all major programs used in tax and accounting.

• [adjective] [noun] who is computer-proficient in • [adjective] [noun] who created and maintained several Web pages. • [adjective] [noun] who designed personal Web page [give URL]: • [adjective] [noun] who is enthusiastic about learning new technologies, enhancing

current technical expertise, and applying transferable skill sets. • [adjective] [noun] who is experienced in installing and configuring software. • [adjective] [noun] who is experienced in installing, configuring and troubleshooting

off-the-shelf and proprietary software, as well as _______. • [adjective] [noun] who is experienced in operating-system/software installation,

internet research, and software testing. • [adjective] [noun] who is experienced with full-system life-cycle methodologies. • [adjective] [noun] with extensive software proficiency covering wide variety of

applications, including office administration, graphics, communication, and the Internet

• Fast and accurate [noun] with advanced programming abilities and interface design skills.

• [adjective] [noun] who has maintained strong technical background with thorough comprehension of how the computer field works.

• [adjective] [noun] who possesses broad information-technology industry and software knowledge

• [adjective] [noun] who is skilled in developing and implementing corporate-wide short- and long-term technology solutions; demonstrable record of applying technology to solve business problems, developing strategic plans, and delivering quality results.

• [adjective] [noun] with solid and comprehensive computer skills. • [adjective] [noun] with solid and comprehensive hardware and networking skills. • [adjective] [noun] with solid computer skills in _______ • [adjective] [noun] with solid computer skills in all major design, illustration, and

photo software programs. • [adjective] [noun] who is technologically proficient and experienced in • [adjective] [noun] well-versed in using technology in the classroom and for

administrative functions.

COST SAVINGS. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is a pro at efficiency, cost-savings, and maximizing human

resources; implemented creative and innovative funding initiatives to modernize and outfit department; created programs to enhance personnel productivity

• [adjective] [noun] who is adept at accomplishing cost savings. • [adjective] [noun] who is proficient in cost reduction • [adjective] [noun] with strong record of success in cost savings and employee

retention.

CREATIVITY. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who can conceptualize and generate new ideas • [adjective] [noun] who is adept at initiating new ideas. • Creative and forward-thinking innovator. • [adjective] [noun] who is eager to meet challenges and contribute new concepts and

ideas. • [adjective] [noun] who is exceptionally skilled at conceptualizing and executing

designs. • [adjective] [noun] with strategic orientation, acting as relentless innovator in

thought as well as action. • [adjective] [noun] who thrives on functioning as creative lead of a concept/idea,

helping create the future – then rolling it out.

CUSTOMER/CLIENT SERVICE, CONSULTING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at building relationships with internal and external

customers. • [adjective] [noun] who is adept at providing excellent customer service • [adjective] [noun] committed to execution of customer service at its highest level. • [adjective] [noun] committed to superlative customer service. • [adjective] [noun] who consistently earned highest ratings in customer-satisfaction

surveys • Customer- and business-oriented [noun] with excellent technical, problem-solving,

and interpersonal skills. • Customer-driven [noun] with unsurpassed interpersonal skills • Customer-driven [noun] with solid communication and interpersonal skills. • Customer-driven [adjective] [noun]. • Customer-focused team leader/player with unsurpassed interpersonal skills. • Dedicated professional with significant experience in customer service and desire to

assist team in reaching its goals. • [adjective] [noun] with demonstrable customer-service skills, both on the phone and

in person. • [adjective] [noun] who is experienced in dealing with customers by phone and in

person. • [adjective] [noun] who is experienced in guiding numerous corporate clients through

managerial and market changes.

• [adjective] [noun] who is flexible and focused on providing optimum profitability and customer satisfaction.

• [adjective] [noun] who possesses client-driven mindset; skilled at interfacing with clients to develop solutions

• [adjective] [noun] with proven ability to work with high-net-worth individuals and institutions.

• [adjective] [noun] who represents company to customers in exemplary fashion. • Service-oriented professional who consistently exceeds customer expectations while

improving bottom line. • [adjective] [noun] skilled at building trust; adept at listening and serving needs of

clientele. • [adjective] [noun] skilled at maintaining excellent customer and employee relations. • [adjective] [noun] with solid communication and unsurpassed interpersonal skills

that foster exceptional client relationships with some of the world’s largest companies.

• [adjective] [noun] with solid customer service skills • [adjective] [noun] with strong customer-service skills and ability to resolve

challenging customer issues. • [adjective] [noun] with strong customer-service skills and ability to resolve

challenging user issues with enthusiastic attitude

ENTREPRENEURIAL/STARTUPS. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • Entrepreneurial and market-driven [noun] experienced in managing business and

product development in rapidly evolving industries, such as ________. • Entrepreneurial and versatile sales/marketing executive • [adjective] [noun] with proven ability to develop, review, and implement business

plans, raise capital, and direct a company from startup to sustained growth business model.

• [adjective] [noun] skilled at implementing new systems in startup environments. • [adjective] [noun] with strong record of success in startups and strategic

management. • [adjective] [noun] consistently tapped as “go-to” leader for establishing startup

________. • [adjective] [noun] with extensive experience in consumer products.

INDICATORS OF SUCCESS/GOOD PERFORMANCE/QUALITY. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who achieved rapid promotions; commended as hard worker,

enthusiastic, professional, and well organized. • [adjective] [noun] who is adept at delivering a creative and exceptional product at

reasonable cost. • [adjective] [noun] who is adept at maintaining job performance while pursuing

bachelor’s degree and attaining dean’s list. • [adjective] [noun] cited as outstanding performer in current job

• [adjective] [noun] cited by supervisors for going beyond minimum standard of performance.

• [adjective] [noun] cited for leadership. • [adjective] [noun] cited for professionalism and leadership. • [adjective] [noun] who consistently earned highest ratings in customer-satisfaction

surveys • [adjective] [noun] consistently favorably reviewed by supervisors throughout career. • [adjective] [noun] who consistently performed well in every job. • [adjective] [noun] consistently promoted quickly in every job. • [adjective] [noun] consistently recognized as strategic tactician who can slice

through bureaucracy to get the job done. • [adjective] [noun] with demonstrable __________ skills that were rewarded with

rapid promotions. • [adjective] [noun] who has demonstrated ability to deliver measurable results. • [adjective] [noun] who demonstrates commitment to achieving results by • [adjective] [noun] who demonstrated success in high-demand commercial

environments, including __________. • [adjective] [noun] who earned _________ award from ___________ for

_____________. • [adjective] [noun] who earned a national reputation for _______. • [adjective] [noun] who earned bonuses for ______. • [adjective] [noun] who earned exceptional performance ratings annually. • [adjective] [noun] earned numerous citations for exemplary performance • Hard-working and tremendously dedicated [noun] who demonstrated solid work

ethic and developed organizational skills by maintaining GPA of __ while working more than ___ hours weekly and attending school full-time.

• [adjective] [noun] who was instrumental in . • [adjective] [noun] known for consistently exceeding sales quotas and corporate

objectives. • [adjective] [noun] who led team to _______ award • [adjective] [noun] who maintained __ GPA while working __ hours weekly and

attending school full-time. • [adjective] [noun] who is a perfectionist regarding work quality. • [adjective] [noun] who possesses solid history of developing new ____ and

troubleshooting existing ones. • [adjective] [noun] with proven track record for increasing corporate bottom line. • [adjective] [noun] with proven track record of promoting ideas, products, and

positive change • [adjective] [noun] recognized by supervisors as self-starter and strong decision-

maker who is proactive in addressing problems and opportunities; cited for successfully _______.

• [adjective] [noun] recognized for quality work and promoted frequently in current employment

• Resourceful leader and team builder who confidently meets challenges with high standards of performance and accomplishment, as well as proven track record of success.

• [adjective] [noun] with strong record of success in • [adjective] [noun] with strong record of success in all endeavors • [adjective] [noun] with successful track record of bringing in projects on time and

within budget. • [adjective] [noun] who takes pride in a job done well

INTERPERSONAL. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] accustomed to using interpersonal skills, multilingual, and

collaborative skills, along with openness, friendliness, and sense of humor to communicate, negotiate professionally, and facilitate stakeholder workshops.

• [adjective] [noun] who is adept at dealing with people at all levels with sincerity and mutual respect.

• [adjective] [noun] who interacts effectively with individuals at all levels. • [adjective] [noun] who is adept at interacting with wide variety of personalities and

collaborating with team members. • Compassionate counselor who values others. • [adjective] [noun] with consistent record of forging strong business relationships

with prospects and clients; able to readily establish positive rapport with team members and work collaboratively to achieve goals.

• [adjective] [noun] who demonstrates ability to interact effectively with a wide variety of personalities, from executives to clients.

• Determined, tolerant, and sociable [noun]. • [adjective] [noun] with enthusiastic attitude; adept at building trusting relationships

with customers and colleagues. • [adjective] [noun] with enthusiastic attitude; adept at building trusting relationships

with users and colleagues. • [adjective] [noun] with excellent human relations skills, having dealt with a variety

of customers and employees. • [adjective] [noun] with excellent interpersonal skills. • [adjective] [noun] experienced in using unsurpassed interpersonal skills to interact

with wide variety of personalities. • Experienced liaison to global staff who can ensure work continuity and

accountability. • Flexible, detail-oriented, dedicated, strong team player with unsurpassed

interpersonal skills; adept at interfacing with all levels of management. • Creative, sociable hard-worker with good sense of humor. • [adjective] [noun] whose honesty, integrity, and superlative interpersonal skills

provide for effective leadership and optimal business relationships. • People-focused [noun] who is dedicated to developing positive relationships. • Personable, friendly, and punctual [noun]. • [adjective] [noun] who is pleasant and cooperative in a professional manner • [adjective] [noun] who possesses interpersonal and collaborative skills to foster

team’s performance capabilities. • Proven relationship-builder with exceptional interpersonal and communications

skills.

• Proven relationship-builder with refined interpersonal and communications skills; good listener; strong meeting facilitator.

• Proven relationship-builder with refined interpersonal and communications skills; adept at establishing comfortable working relationships with staff members.

• Bottom-line-focused achiever with unsurpassed interpersonal skills. • [adjective] [noun] skilled at maintaining excellent customer and employee relations. • Strong communicator with unsurpassed interpersonal skills that facilitate effective

interaction with all organizational levels. • [adjective] [noun] who successfully deploys unsurpassed interpersonal skills as

coach, mentor, customer-service provider, and leader; proven ability to motivate a group to accomplish long-term tasks/goals.

• [adjective] [noun] who successfully deployed unsurpassed interpersonal skills during _______.

• [adjective] [noun] with superior communication, interpersonal, intuitive, administrative, organizational, sales/marketing, problem-solving, and leadership skills.

• [adjective] [noun] with unsurpassed interpersonal and communication skills with employees, management, and the public.

• [adjective] [noun] with unsurpassed interpersonal skills with customers, supervisors, peers, and subordinates.

• [adjective] [noun] with unsurpassed interpersonal skills. • [adjective] [noun] unsurpassed interpersonal skills; adept at teaching and

mentoring.

LANGUAGES: • Bilingual [noun] • [adjective] [noun] who is fluent in _______; proficient in ______; somewhat

conversant in _____. • [adjective] [noun] who is fluent in _______; working knowledge of ______. • Multilingual [noun] • [adjective] [noun] who is skilled at reading, writing, analyzing, translating,

formatting and editing texts. • Trilingual [noun]

MANAGEMENT/LEADERSHIP/SUPERVISION. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • A natural leader of people with superb organizational skills, detail orientation, as

well as excellent oral and written communication skills. • Personable but firm professional with a good sense of humor and a strong sense of

commitment toward success. • A pro at efficiency, cost-savings, and maximizing human resources; implemented

creative and innovative funding initiatives to modernize and outfit department; created programs to enhance personnel productivity.

• Accessible manager who leads by example.

• Accomplished leader with ability to fashion integrated units focused on planning and executing multiple complex operational missions with people from diverse social, ethnic, educational, and technical backgrounds.

• [adjective] [noun] who is adept at coaching and mentoring junior employees. • [adjective] [noun] who is adept at guiding, coaching, and developing employees. • [adjective] [noun] who is adept at implementing new procedures and following

through to ensure success. • [adjective] [noun] who is adept at team building, training, mentoring and staff

motivation. • [adjective] [noun] who applied practical experience in leading teams to achieve

project milestones, goals, and targets. • [adjective] [noun] who assumed progressively greater managerial initiative in

planning, crisis resolution, logistics, and training development; history of identifying and resolving long-standing personnel and organizational issues.

• [adjective] [noun] who boosted productivity, cut costs, fostered efficiency, and ensured profitability; proven track record with both products and employees managed.

• [adjective] [noun] with demonstrable management expertise throughout career, having supervised as many as xxx people at once.

• Dynamic motivator; skilled at coaxing the best work out of talent. • Dynamic self-motivator and leader. • [adjective] [noun] who is equally effective performing as a manager and as a team

member. • [adjective] [noun] with excellent management skills, along with ability to develop

budgets and negotiate with vendors. • Exceptional team player and team leader; demonstrated teamwork and leadership

skills through years of organizing and coaching sports teams/leagues • [adjective] [noun] with extensive experience in planning, designing, budgeting, and

managing construction of multiple projects; skilled in boosting productivity, cutting costs, and fostering efficiency; proven track record with both numbers and projects managed.

• [adjective] [noun] with extensive managerial and operational experience with strong problem-solving, conflict-resolution, strategic planning, and analytical abilities.

• [adjective] [noun] with extensive managerial and operational experience with strong problem-solving, strategic planning, and analytical abilities.

• [adjective] [noun] with extensive managerial and operational experience with strong problem-solving, strategic planning, and analytical abilities.

• Goal-driven achiever and effective team leader with solid managerial and leadership skills.

• Goal-oriented team player with exceptional supervisory and management skills. • [adjective] [noun] with human-resource management and training skills. • Innovative and visionary leader who organized and updated a department in

disarray. • [adjective] management strategist with cross-functional expertise in business and

financial analysis, financial planning, accounting, marketing, and new business development.

• [adjective] [noun] who possesses positive attitude and encourages others to reach goals by overcoming obstacles.

• [adjective] [noun] who possesses small-business management knowledge and has created Internet business marketing plan.

• [adjective] [noun] who possesses solid expertise in increasing employee morale, productivity, efficiency, and performance.

• [adjective] [noun] with proven ability to hire, train, coach and develop leaders within an organization.

• [adjective] [noun] with proven ability to strategically plan, develop, and implement programs and oversee operations.

• [adjective] [noun] with proven sensitivity to importance of creating optimal work environment to enhance employee satisfaction and performance; consistently receive high ratings from subordinates.

• [adjective] [noun] who reorganized and managed a department that ____ and delivered higher level of service to ___.

• Resourceful leader and team builder who confidently meets challenges with high standards of performance and accomplishment, as well as proven track record of success.

• Bottom-line-focused achiever and effective team leader with strong organizational skills and detail orientation.

• Bottom-line-focused achiever with strong work ethic; resourceful, pragmatic, bottom-line-oriented business and technical leader with a service orientation and strong customer/client-management skills.

• Savvy leader/manager with extensive background in ________. • [adjective] [noun] who is skilled at creating and maintaining productive climate,

expressing compassion, and putting people at ease. • [adjective] [noun] who is skilled at interviewing, hiring, evaluating, and disciplining

employees. • [adjective] [noun] with solid experience in managing projects, boosting productivity,

cutting costs, fostering efficiency, and ensuring profitability; proven track record with both projects and employees managed.

• [adjective] [noun] with solid leadership skills; adept at motivating students. • [adjective] [noun] with solid managerial and administrative experience. • [adjective] [noun] with solid managerial and supervisory experience. • [adjective] [noun] with solid team-building and staff-training/development skills;

adept at motivating, mobilizing, and coaching employees; skilled at creating and maintaining productive climate.

• Strong leader/manager of personnel with unsurpassed interpersonal skills that facilitate ability to serve as liaison and resource.

• Strong leader/manager of personnel with unsurpassed interpersonal skills that facilitate ability to serve as liaison and resource.

• Strong leader/manager with unsurpassed interpersonal skills. • [adjective] [noun] with strong leadership and analytical skills with solid

accomplishment in profit generation through excellent human-resources development, operations and merchandise management, planning, and strategic marketing.

• Strong manager/leader with exceptional strategic and analytical thinking abilities. • [adjective] [noun] with strong record of success in cost savings and employee

retention. • [adjective] [noun] with strong record of success in startups and strategic

management. • [adjective] [noun] with superior project-management skills. • Take-charge senior manager with strong organizational skills, detail orientation, and

ability to quickly identify opportunities and areas for improvement. • Technical leader relied upon by senior management to provide expertise in major

company technical decisions. • [adjective] [noun] who thrives on functioning as creative lead of a concept/idea,

helping create the future – then rolling it out. • [adjective] [noun] totally committed to complete customer satisfaction, effective

employee supervision emphasizing motivation toward excellence, and timely and accurate reports to top management.

• [adjective] [noun] totally committed to effective employee supervision emphasizing motivation toward excellence.

• [adjective] [noun] with unique combination of project management and leadership experience within _______ industries.

MOTIVATION. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at accomplishing goals without losing sight of the big

picture. • [adjective] [noun] with demonstrable drive, stamina, effort, self-motivation,

diligence, initiative, and reliability. • [adjective] [noun] with demonstrable initiative and dedication to organizational

goals. • Dynamic self-motivator and leader. • Enthusiastic and highly motivated [noun] • [adjective] [noun] who is exceptionally motivated and able to motivate others; a self-

starter. • [adjective] [noun] who is exceptionally motivated and able to motivate others; a self-

starter with strengths in coaching, negotiation, project coordination, organization, and planning.

• [adjective] [noun] who is exceptionally motivated; a self-starter. • [adjective] [noun] who is highly self-motivated and adept at motivating others to

continually improve process, products, and services that position the company to achieve competitive advantages.

• Highly self-motivated and enthusiastic [noun]. • [adjective] [noun] who is self-motivated and skilled at setting and achieving goals.

MULTI-CULTURAL/CROSS-CULTURAL/INTERNATIONAL. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] with broad and solid experience at increasing levels of

responsibility in field settings, contributing to meeting development and education needs in several countries.

• [adjective] [noun] with experience dealing with international governments and their business regulations; possess advanced knowledge of international business law.

• Experienced liaison to global staff who can ensure work continuity and accountability.

• [adjective] [noun] with extensive and successful experience in multicultural settings. • [adjective] [noun] with international ________ experience • [adjective] [noun] who is internationally experienced in developing, promoting, and

managing projects in ____ nations. • [adjective] [noun] whose major strengths include ability to translate goals into

practical priorities, quality orientation, excellent interpersonal and organizational skills, networking and diplomacy, ability to motivate and mentor colleagues and build rapport in multicultural settings, cultural sensitivity, excellent oral and written communication and presentation, empathy, resourcefulness, adaptability, and appreciation of development and international-relations issues.

• [adjective] [noun] whose multinational account management experience includes • [adjective] [noun] who possesses experience on a global scale through business

relationships in _____. • [adjective] [noun] who possesses experience on a global scale through positions with

_____; extensive experience traveling and conducting business in multicultural environments throughout [locations].

• [adjective] [noun] who possesses strong international experience

MULTI-TASKING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who can multi-task and thrive in a fast-paced environment. • [adjective] [noun] who is adept at juggling multiple assignments while maintaining

emphasis on quality. • [adjective] [noun] who can juggle multiple projects in a fast-paced environment and

keep a cool head under deadline pressure. • [adjective] [noun] who is adept at juggling multiple projects under deadline

pressure. • [adjective] [noun] who can manage multiple tasks in a pressured environment. • [adjective] [noun] with reputation for multi-tasking and thriving in a fast-paced

environment while coordinating hundreds of time-sensitive projects. • [adjective] [noun] who performs quickly and juggles multiple projects in a pressured

and deadline-oriented environment without dropping the ball or stressing out. • [adjective] [noun] with demonstrable multi-tasking skills, detail orientation,

accuracy, and organizational proficiency. • [adjective] [noun] with demonstrated ability to plan, formulate, direct, and supervise

operations of multiple departments and consultants; possess the versatility and adaptability to juggle multiple projects in pressured environment.

• Energetic and self-motivated team player/builder who thrives in environments requiring ability to effectively juggle multiple and concurrent projects.

• [adjective] [noun] who is experienced in juggling multiple tasks simultaneously while meeting deadlines.

• [adjective] [noun] who is experienced in maintaining multiple projects in a fast-paced environment.

• [adjective] [noun] who can manage multiple tasks in a pressured environment. • [adjective] [noun] who is skilled at organizing, coordinating, and remaining calm

while prioritizing and managing multiple tasks. • [adjective] [noun] who is skilled at organizing, coordinating, prioritizing and

managing multiple-level tasks through to completion within strict time constraints. • [adjective] [noun] who is skilled at prioritizing and multi-tasking projects.

ORGANIZATIONAL. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • Detail-oriented [noun] with strong organizational and coordination skills • [adjective] [noun] with excellent organizational and time-management skills. • Excellent organizer with solid planning and problem-solving skills. • [adjective] [noun] with exceptional organizational skills. • [adjective] [noun] with exemplary planning and organizational skills; possess high

degree of detail orientation. • [adjective] [noun] who is highly organized, dedicated, and committed to

professionalism. • [adjective] [noun] who is organized and attentive to detail • [adjective] [noun] who possesses superlative organizational skills and strong detail

orientation. • [adjective] [noun] who possess the detail orientation to organize and coordinate

tasks; the research skills to gather information, identify resources, and extract important information; along with the planning skills to develop ideas, identify problems, and conceptualize solutions.

• [adjective] [noun] with proven organizational skills at the highest level; successfully completed all assignments meeting all goals and timelines, from initiating complex and sensitive operations.

• Bottom-line-focused achiever and effective team leader with strong organizational skills and detail orientation.

• [adjective] [noun] who is skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion within strict time constraints.

• [adjective] [noun] with strong detail orientation and service focus.

PROBLEM-SOLVING AND TROUBLESHOOTING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] whose strengths include problem identification and resolution. • [adjective] [noun] who can quickly analyze environments to identify and prioritize

needs/risks and develop mitigating solutions. • [adjective] [noun] who can solve complex operational problems and develop plans

for ______. • [adjective] [noun] who is adept at solving complex operational problems and

developing strategic plans for new ventures. • Ambitious, self-motivated, organized, team player with excellent problem-solving

skills. • Creative problem-solver focused on timely/accurate _____ and solutions

development. • Creative problem-solver.

• Creative troubleshooter/problem-solver who works hard and loves a challenge. • [adjective] [noun] with demonstrable problem-solving and analytical skills. • [adjective] [noun] with demonstrable problem-solving skills that were rewarded with

rapid promotions. • [adjective] [noun] with demonstrable troubleshooting/problem-solving skills. • Excellent problem solver. • [adjective] [noun] with exceptional organizational, troubleshooting, and problem-

solving skills. • exceptional problem-solver and decision maker who can remove obstacles to

achievement of team’s mission, goals, and objectives. • [adjective] [noun] with exemplary troubleshooting and problem-solving skills. • [adjective] [noun] who combines extensive managerial and operational experience

with strong problem-solving, conflict-resolution, strategic planning, and analytical abilities.

• Goal-oriented team player with strong troubleshooting skills and ability to resolve challenging user issues.

• Innovative problem-solver. • Proficient strategist adept at effectively targeting, initiating, and successfully

resolving complicated issues through conceptualization and excellent organizational skills.

• [adjective] [noun] recognized by supervisors as self-starter and strong decision-maker who is proactive in addressing problems and opportunities; cited for successfully _________.

• [adjective] [noun] with sharp problem-solving skills • Skilled strategic business planner, decision-maker, and problem-solver. • Skilled troubleshooter and problem-solver • Skilled troubleshooter with reputation for going where no one else wants to go,

locating problems, fixing them, then moving on. • [adjective] [noun] with solid problem-solving skills. • Strong problem-solver who can generate workable solutions and resolve complaints. • strong strategic planner and problem-solver who applies a “can-do” attitude, logic,

and common sense to discover causes of difficulties and generate workable solutions. • [adjective] [noun] with top-notch troubleshooting and problem-solving skills. • [adjective] [noun] uniquely trained to identify key issues and propose creative

solutions to client challenges.

PROCESS IMPROVEMENT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at developing methods to improve employment

policies, processes, and practices, and making recommendations to senior management.

• [adjective] [noun] who can devise and implement procedures to facilitate long-term growth.

• [adjective] [noun] with reputation for devising and implementing procedures to facilitate service.

• [adjective] [noun] who is committed to continuous improvement.

• [adjective] [noun] with demonstrated expertise in performing needs assessments, evaluating processes and improving/upgrading procedures to increase productivity, efficiency, and performance

• [adjective] [noun] with demonstrated talent for analyzing, improving, and streamlining complex work processes for improvement opportunities.

• Highly self-motivated [noun] who is adept at motivating others to continually improve process, products, and services that position the company to achieve competitive advantages.

• [adjective] [noun] with solid expertise in converting processes and upgrading systems to increase productivity, efficiency and performance.

• [adjective] [noun] with proven ability to suggest process improvement with view to enhancing product/business profitability and achieving stakeholder goals.

• [adjective] [noun] significantly involved in process re-engineering throughout career.

QUANTITATIVE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • Financially responsible and fiscally minded [noun]. • [adjective] [noun] with solid quantitative aptitude. • [adjective] [noun] with the quantitative skills to perform _______ functions. • [adjective] [noun] who possesses quantitative skills to perform financial

management functions. • [adjective] [noun] with solid budgeting and financial skills. • [adjective] [noun] with strong analytical and quantitative skills, along with

exceptional planning and organizational skills. • [adjective] [noun] trained in general principles of accounting.

RESEARCH, STRATEGY, AND PLANNING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who can coordinate strategic forecasting, budget proposals,

product in-services, and contract negotiations. • [adjective] [noun] who is adept at driving profits using strategic planning and

business analysis. • [adjective] [noun] known for solving complex operational problems and developing

plans for ________. • [adjective] [noun] consistently recognized as strategic tactician who can slice

through bureaucracy to get the job done. • [adjective] [noun] with demonstrated ability to plan, formulate, direct, and supervise

operations of multiple departments and consultants; possess versatility and adaptability to juggle multiple projects in pressured environment.

• Detail-oriented [noun] with strong organizational skills and excellent planning abilities.

• [adjective] [noun] with exemplary planning and organizational skills; high degree of detail orientation.

• [adjective] [noun] with the detail orientation to organize and coordinate tasks; the research skills to gather information, identify resources, and extract important

information; along with the planning skills to develop ideas, identify problems, and conceptualize solutions.

• [adjective] [noun] with proven ability to research, analyze, and act on often minimal information to draft and implement action plans.

• [adjective] [noun] with proven ability to strategically plan, develop, and implement programs and oversee operations.

• [adjective] [noun] who is skilled at analyzing _______ to develop competitive __________ plans.

• Skilled strategic business planner, decision-maker, and problem-solver. • [adjective] [noun] with solid research and planning skills • [adjective] [noun] with strategic orientation, acting as relentless innovator in

thought as well as action. • Strategic thinker with initiative and strong business acumen. • Strategic thinker; adept at planning and implementing large projects. • [adjective] [noun] with strong analytical and quantitative skills, along with

exceptional planning and organizational skills. • Strong strategic planner and problem-solver who applies a “can-do” attitude, logic,

and common sense to discover causes of difficulties and generate workable solutions. • Strong strategic planner who can coordinate and execute business and

organizational processes and procedures; solid administrator and manager. • [adjective] [noun] with superlative research and planning skills

SALES/MARKETING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] with broad marketplace skills with notable expertise in large

opportunity pursuit and acquisition. • [adjective] [noun] with diverse experience in marketing, sales, and operations. • Entrepreneurial and versatile sales/marketing executive • [adjective] [noun] who is experienced and successful in all facets of sales process. • Highly motivated, success-driven retailer with strong analytical, managerial,

organizational, and communication skills, as well as ability to apply these skills to traditional and non-traditional retailer, manufacturer, and catalogue businesses through leadership, team ethics, and flexibility.

• [adjective] [noun] whose multinational account management experience includes • [adjective] [noun] with outstanding merchandising and visual presentation skills. • [adjective] [noun] with proven ability to exceed sales objectives through strong sales

management skills and expertise in establishing relationships with executive, middle management, and end-user levels within major accounts, such as _____________.

• [adjective] [noun] with proven ability to exceed sales/operations objectives. • [adjective] [noun] with proven ability to:

- achieve business objectives using positive, goal-oriented team leadership; - design and implement sales programs; - develop and grow a sales territory; - effectively recruit, motivate and manage sales force; - successfully operationalize a customer-driven business; - travel globally and optimize international business ventures.

• Bottom-line-focused achiever who planned and directed $xx million in sales. • [adjective] [noun] known for performing at retail levels in corporate, small-business,

and e-commerce environments. • [adjective] [noun] who is savvy in e-commerce marketing concepts, having

participated in. • [adjective] [noun] with solid market research, planning, forecasting, price

management, merchandising, and promotion skills. • [adjective] [noun] with strong leadership and analytical skills, along with solid

accomplishment in profit-generation through excellent human-resources development, operations and merchandise management, planning, and strategic marketing.

• [adjective] [noun] with successful background in sales and management at wholesale and

• [adjective] [noun] with superlative closing and follow-up skills; consistently meet or exceed quotas

• [adjective] [noun] with superlative marketing, closing, and follow-up skills. • [adjective] [noun] with extensive experience in consumer products.

TEAM PLAYER WHO CAN ALSO WORK INDEPENDENTLY. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who achieves goals both independently and as team member/

leader. • [adjective] [noun] who is adept at performing independently with minimal

supervision, • [adjective] [noun] adept at performing independently with minimal supervision, as

well as collaborating as productive team member • [adjective] [noun] with demonstrated ability to deliver measurable results as both

individual contributor and team leader. • [adjective] [noun] with demonstrated ability to deliver measurable results as both

individual contributor and departmental leader. • [adjective] [noun] who is equally adept at performing independently within a larger

context and directing a group toward common goal. • [adjective] [noun] who is equally effective performing independently and as a team

member. • [adjective] [noun] who excels in both independent and teamwork environments.

TEAM PLAYER/TEAM-BUILDER. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is adept at interacting with wide variety of personalities and

collaborating with team members • Cooperative team player with excellent interpersonal skills. • [adjective] [noun] who is effective as dynamic team member and leader • Effective team leader with strong organizational skills and detail orientation. • Energetic and self-motivated team player/builder who thrives in environments

requiring ability to effectively juggle multiple and concurrent projects.

• Exceptional team player and team leader; demonstrated teamwork and leadership skills through years of organizing and coaching sports teams/leagues.

• [adjective] [noun] with extensive experience in teamwork environment. • Flexible team player with unsurpassed interpersonal skills. • Goal-driven achiever and effective team leader with solid managerial and leadership

skills. • Goal-oriented team player and highly motivated self-starter. • Goal-oriented team player who is adept at building trusting relationships with users/

customers and colleagues. • Goal-oriented team player. • [adjective] [noun] who led team to _______ award • [adjective] [noun] with the interpersonal and collaborative skills to foster team’s

performance capabilities. • [adjective] [noun] who possesses solid team-building skills, having developed

effective team of _______ to better meet client needs. • [adjective] [noun] with proven track record as highly motivated self-starter

committed to leadership, teamwork, and goal achievement. • Resourceful leader and team builder who confidently meets challenges with high

standards of performance and accomplishment, as well as proven track record of success.

• Skilled team builder/leader. • Solid team player/leader and effective communicator with diverse groups. • [adjective] [noun] with solid team-building skills, adept at motivating, mobilizing,

and coaching employees. • [adjective] [noun] with solid team-building skills, demonstrated by

____________. • Strong team player/leader with unsurpassed interpersonal skills • Strong team-builder with ability to facilitate competitive advantage. • [adjective] [noun] with superlative communication and team-building skills. • [adjective] [noun] with superlative communication and team-player/team-building

skills. • [adjective] team player committed to achieving goals

TIME MANAGEMENT/ABILITY TO PERFORM UNDER DEADLINE PRESSURE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who can keep a cool head under pressure. • [adjective] [noun] who is adept at juggling multiple projects under deadline

pressure. • [adjective] [noun] known for prioritizing and meeting operational deadlines. • Deadline-driven solutions-provider with enthusiastic attitude. • [adjective] [noun] with excellent organizational and time-management skills. • [adjective] [noun] who is highly analytical, well organized, and adept at performing

effectively under deadline pressure. • [adjective] [noun] with exceptional patience and ability to remain calm in stressful

situations. • [adjective] [noun] with proven ability to keep a cool head under deadline pressure.

• Self-directed, quick learner, who is analytical, competitive and facile under pressure and in the face of shifting priorities.

• [adjective] [noun] who is skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion within strict time constraints.

• [adjective] [noun] with superior ability to achieve time-critical goals in a rapidly changing environment.

• [adjective] [noun] who thrives on fast pace and deadline pressure. • [adjective] [noun] who thrives under deadline pressure. • [adjective] [noun] who performs effectively in fast-paced environment • [adjective] [noun] who performs well under stress and pressure with attention to

detail.

WILLINGNESS TO LEARN/FAST LEARNER. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • A self-aware, resourceful quick study. • [adjective] [noun] who is adept at quickly learning, assimilating, and applying new

skills and concepts. • [adjective] [noun] committed to continuing education and professional development • [adjective] [noun] who is committed to professional development, having attended

______ on such topics as ________. • [adjective] [noun] with demonstrable ability to learn and apply knowledge to new

situations. • [adjective] [noun] who is eager to take on new challenges • [adjective] [noun] who is enthusiastic about learning new technologies, enhancing

current technical expertise, and applying transferable skill sets. • Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly

assimilate new concepts and ideas. • Fast and willing learner; able to grasp new ideas and quickly apply them to learning

all aspects of an organization’s operation. • Fast and willing learner; adept at quickly assimilating and applying new concepts. • Fast learner/quick study. • [adjective] [noun] with keen desire to learn and apply new skills; have taken several

professional-development courses at own expense: • Quick learner who can rapidly master all aspects of job with limited training. • Quick study with ability to rapidly achieve organizational integration, assimilate job

requirements and deploy new ideas, concepts, methods and technologies. • [adjective] [noun] who is remarkably motivated to learn and cooperate with others;

adept at rapidly mastering all aspects of job with limited training. • Self-directed, quick learner, who is analytical, competitive and facile under pressure

and in the face of shifting priorities. • [adjective] [noun] who took numerous professional development classes.

WILLINGNESS TO TRAVEL, RELOCATE: • [adjective] [noun] who is eager to relocate and will cover relocation expenses. • [adjective] [noun] who is more than willing to travel. • [adjective] [noun] who is willing to travel extensively.

• Willing and enthusiastic traveler.

WORK ETHIC/PROFESSIONALISM. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • Business-focused, ethical and trustworthy individual who promotes and represents

leadership, teamwork, integrity and commitment. • [adjective] [noun] who can do what it takes to get the job done safely, efficiently, and

on time • Conscientious, detail-oriented, productive worker with a solid work ethic • Dedicated achiever who can get the job done. • Dedicated, loyal hard worker with strong work ethic. • Energetic [noun] with solid work ethic. • Enthusiastic, productive worker with a solid work ethic • Excellent communicator and productive contributor with an excellent work ethic. • Extremely career-oriented [noun] with an exceptional eagerness to work long hours. • Focused hard worker with unsurpassed interpersonal and motivational skills. • Goal-driven, dependable, productive worker with a solid work ethic; can take the ball

and run with it. • Creative, sociable hard-worker with good sense of humor. • Highly motivated self-starter and productive worker with solid work ethic;

committed to doing what it takes to get the job done. • Highly organized [noun] who is dedicated and committed to professionalism. • Honest, accurate, highly motivated self-starter who exercises good judgment. • Honest, hard-working, and dependable [noun]. • Honest, hard-working, tenacious, and loyal [noun]. • [adjective] [noun] who is loyal and dedicated with an excellent work record. • Loyal and dedicated [noun] with solid work ethic. • [adjective] [noun] who is loyal and dedicated, with an excellent work record at

_____ before returning to school to obtain ____ degree in _____ with a concentration in _____.

• [adjective] [noun] who is loyal, dedicated, and honest with an excellent work record. • [adjective] [noun] known for dedication and drive as a hard-working individual. • [adjective] [noun] with exceptional work ethic and organizational skills. • [adjective] [noun] who possesses solid work ethic and dedication to ensuring and

fostering cooperation and communication within the organization’s infrastructure. • Productive worker with a solid work ethic; can take the ball and run with it. • Productive worker with a solid work ethic; dedicated and conscientious • Productive worker with a solid work ethic; possess longstanding commitment to

excellence • Productive worker with solid work ethic who exerts optimal effort in successfully

completing tasks. • Productive worker with strong initiative and ability to juggle multiple tasks. • Productive, dedicated, and success-oriented worker with a solid work ethic. • Productive, dependable, organized self-starter with solid work ethic and

commitment to excellence.

• Punctual, hard-working, energetic, and confident employee who is committed to achieving excellence.

• Punctual, thorough, and honest [noun] • Reliable, stable, punctual employee. • Responsible, dedicated, and highly organized [noun] • Responsible, organized, trustworthy, professional, and dependable [noun] • [adjective] [noun] with strong work ethic. • [adjective] [noun] who takes pride in a job done well

MISCELLANEOUS. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE: • [adjective] [noun] who is 100 percent loyal to employer. • [adjective] [noun] accustomed to assuming high levels of responsibility. • Active member of Toastmasters International inc., a leading organization devoted to

effective oral communication. • [adjective] [noun] who is adept at applying observation skills to new-product design • [adjective] [noun] who deploys common sense in decision-making. • [adjective] [noun] known for making decisions and coordinating tasks. • [adjective] [noun] who can manage and facilitate groups within and outside the

classroom. • [adjective] [noun] who is adept at managing conflict within the classroom. • [adjective] [noun] committed to helping people through pharmaceuticals. • Compassionate counselor who values others. • [adjective] [noun] who is dedicated to organization’s mission and committed to

meeting high standards of performance for all projects undertaken. • [adjective] [noun] with demonstrated ability to participate effectively on teaching

team. • [adjective] [noun] with demonstrated commitment to achieving results by home-

schooling children for three years; planned, devised, and taught curriculum for two separate grades, resulting in test scores for both students in the XXth percentile on national and state standardized tests; also worked full-time from home.

• [adjective] [noun] who developed policies, as well as negotiated, planned, and supervised implementation of programs in

• [adjective] [noun] with excellent product knowledge • Exceptionally mechanically inclined [noun]. • [adjective] [noun] experienced in tax-return preparation; knowledgeable on sales

and use tax issues. • [adjective] [noun] who is knowledgeable about tools and procedures. • [adjective] [noun] with creative thinking skills, detailed recall, compassion, public

speaking skills, ability to accomplish tasks under pressure, ability to juggle multiple projects.

• [adjective] [noun] with great fashion sense. • [adjective] [noun] with intuitive sense for business • [adjective] [noun] with the characteristics, both professionally and intellectually, to

make significant contribution to your organization. • [adjective] [noun] with proven ability to assume primary role in delivering

components of major projects.

• [adjective] [noun] with proven ability to recognize upcoming trends, target areas of highest return, and develop strategies to attain corporate goals.

• Quality-focused [noun] who is dedicated to producing timely, cost-effective results. • [adjective] [noun] who is ready to pitch in during times of crisis. • Bottom-line-focused, confident, outgoing achiever with unsurpassed interpersonal

skills. • [adjective] [noun] who is savvy in finance and experienced with start-ups,

compliance, and turnaround. • [adjective] [noun] skilled at motivating students. • [adjective] [noun] with solid interpretive and negotiation skills to handle contract

adjustments and conflicts • [adjective] [noun] with strong subject-matter knowledge and experience. • [adjective] [noun] who successfully meets or exceeds all goals and timelines, from

initiating sales to developing concepts from inception; objective-driven and passionate in accomplishing goals; continually cited for enthusiasm and positive “can-do” attitude.

• [adjective] [noun] trained as a teacher. • [adjective] [noun] who is trustworthy to maintain a high level of confidentiality. • [adjective] [noun] well-versed in using technology in the classroom and for

administrative functions.

Sample Summary/Profile sections Remember, for the reader’s convenience, these samples are arranged by profession/occupation type; however, you’ll that many bullet points are interchangeable among professions. Every example bullet point follows the parallel grammatical structure that finishes the understood sentence, “I am a(n)…” REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

ACCOUNTING, COLLECTIONS. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE • Dedicated professional with accounting education and quantitative experience. • Flexible and adaptable hard worker who can multi-task and thrive in a fast-paced

environment. • Highly motivated self-starter with exemplary interpersonal and customer-service

skills developed through interacting with diverse professionals, clients, and staff members.

• Fast and willing learner who can grasp new ideas and quickly apply them to learning all aspects of an organization’s operation.

• Computer-literate performer with extensive technical proficiency covering wide variety of applications, including [names of programs] and proprietary accounting programs.

• Effective communicator, orally and in writing; fluent in English and [name of language]; possess comprehension knowledge of [name of language].

• Bottom-line-focused collections professional with significant and progressive experience boosting productivity, cutting costs, and fostering efficiency; proven track record with both numbers and employees managed.

• Exceptionally motivated achiever with expertise in collections, revenue-recovery techniques, negotiation, employee management, employee mentoring, and accounts reconciliation.

• Strong team leader with reputation for communicating well with potential customers, delinquent customers, and upper management.

• Solid self-starter who has consistently demonstrated the ability to establish credit and collections policies, procedures, and systems.

• Excellent communicator who is bilingual in English and [name of language]. • Computer-literate performer with extensive technical proficiency covering wide

variety of applications, including [names of programs].

• Success-driven accounting professional with CPA license and experience with audits of cash, property, plant, and equipment; accounts payable, accounts receivable, investments, debt, revenue and expense, inventory, and equity.

• Highly motivated achiever who has developed reputation for producing quality work that does not require rework by senior auditors, as well as proven ability to handle senior-auditor responsibilities.

• Focused problem-solver who can analyze problems, apply knowledge to various situations, and develop solutions and strategies.

• Competent performer who adapts well to fast-paced and rapidly changing environment and can maintain focus in ambiguous situations.

• Strong team player and interpersonal communicator who is willing to assist outside own area to help entire audit team; adept at interacting with diverse personality types at all organizational levels, as well as with clients.

• Computer-literate performer with extensive technical proficiency covering wide variety of applications, including [names of programs] and proprietary accounting programs.

• Competent performer who adapts well to fast-paced and rapidly changing environment and can maintain focus in ambiguous situations without becoming inefficient.

• Strong team player and interpersonal communicator who is willing to assist outside own area to help entire audit team; adept at interacting with diverse personality types at all organizational levels, as well as with clients.

• Solid self-starter who takes initiative with minimal supervision. • Computer-literate performer with extensive technical proficiency covering wide

variety of applications, including [names of programs] and proprietary accounting programs.

• Accomplished professional controller with significant and progressive experience boosting productivity, cutting costs, and fostering efficiency in a manufacturing setting; proven track record with both numbers and employees managed.

• Exceptional problem-solver and decision maker with diverse experience in finance, accounting, and all aspects of office operation, as well as expertise in general accounting, payroll taxes, analysis, management, budgeting, cash management, cost accounting, management reporting, inventory, payroll, accounts receivable and payable, and information systems.

• Strong leader/manager of personnel with unsurpassed interpersonal skills and experience managing small and large departments.

• Motivated and enthusiastic communicator with proven analytical skills to develop detailed reports.

• Competent multi-tasker who adheres to proper accounting policies and procedures. • Big-picture visionary with ability to understand how daily operations shape overall

results and goals. • Computer-literate performer with extensive technical proficiency covering wide

variety of applications, including [names of programs] and standard payroll systems.

• Motivated accounting professional with extensive experience in financial accounting, including consolidated, multi-company, multi-currency financial statements, cost accounting, budgeting, cash flow, and tax returns.

• Competent problem-solver experienced in converting computer systems, troubleshooting, human resources, and office management.

• Goal-driven achiever with strong organizational skills and detail orientation. • Highly flexible and adaptable contributor who is adept at multi-tasking and thriving

in a fast-paced, deadline-driven environment. • Hands-on self-starter with a reputation for dependability and stability. • Computer-literate performer with extensive technical proficiency covering wide

variety of applications, including [names of programs] and proprietary accounting programs.

• Dedicated professional with accounting education and experience. • Effective communicator with exemplary interpersonal skills developed through

interacting with diverse professionals. • Highly flexible and adaptable team player; able to multi-task and thrive in a fast-

paced environment. • Exceptionally motivated achiever who is adept at grasping new ideas and quickly

applying them to learning all aspects of an organization’s operation. • Fast and willing learner who earned accounting scholarship. • Coordinator for low-income tax clinics. • Computer-literate contributor with extensive technical proficiency covering wide

variety of applications, including [names of programs] and proprietary accounting programs.

ADMINISTRATIVE/SECRETARIAL/CUSTOMER SERVICE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE • Success-driven administrative professional with solid background in management

and support, as well as experience in sales, public relations, team leadership,

training, meetings, functions, payroll preparation, quality assurance, contracts, process improvement, compliance, and many other areas.

• Strong leader/manager and excellent communicator with unsurpassed interpersonal skills, as well as positive, upbeat attitude, and compassion/sensitivity to employee issues.

• Intelligent, persistent problem-solver with exceptional follow-up skills. • Productive, honest team player with a solid work ethic; can take the ball, run with it,

and perform diligently until the job is done. • Computer-literate performer with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• Dedicated administrative-management professional strongly endorsed by previous employers, including supervisors from downsizing companies.

• Enthusiastic performer consistently cited for unsurpassed interpersonal skills; former supervisors have used expressions such as “sunny disposition,” “rapport with new clients,” and “upbeat, positive attitude.”

• Skilled problem-solver with demonstrated talent for analyzing, improving, and streamlining complex processes for improvement opportunities, as well as handling changing priorities and multiple tasks.

• Accomplished presenter whom a former supervisor described as “one of the most patient trainers.”

• Solid organizer with top time-management skills and ability to gather, analyze, track, and report data.

• Outstanding motivator recognized by a former supervisor as “an exceptionally effective supervisor.”

• Strong communicator whom a former supervisor praised for “building communication bridges.”

• Computer-literate administrator with extensive software proficiency covering wide variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• Organized self-starter with strong events-planning and customer-service experience, as well as problem-solving, analytical, and decision-making skills.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate new concepts and ideas; demonstrated ability to learn quickly by absorbing in a matter of weeks with no formal training.

• Bottom-line-focused achiever who is adept at juggling multiple projects under deadline pressure.

• Effective team player/leader with strong detail orientation. • Excellent interpersonal communicator. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including [names of programs].

• Polished professional with progressive experience, including office operation, management, personnel training, and supervision.

• Hard-working contributor with ability to manage multiple tasks in a pressured environment.

• Motivated self-starter with aptitude for motivating others to produce desired results. • Effective planner with strong organizational skills and proven capacity to approach

problems effectively and creatively.

• Experienced team player who brings enthusiasm and energy into group efforts. • Consistent performer who earned Employee of the Month honors for demonstrating

professionalism while providing customers with great service. • Solid communicator; fluent in ______; conversant in _______. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• Success-driven professional with administrative experience in human-resource management, inventory management, and operations management.

• Solid written and oral communicator with experience in public/community relations and event management.

• Versatile and adaptable generalist with exceptional organizational, time-management, and follow- through skills.

• Enthusiastic team player with extensive customer-service background and ability to relate well to all levels of management.

• Goal-driven achiever with computer proficiency in [names of programs] and typing speed of ____ wpm.

• People-oriented administrative professional with significant, progressive experience and strengths in administrative support and customer service.

• Highly motivated achiever who is skilled at organizing, coordinating, prioritizing and managing multiple-level projects through to completion within time constraints.

• Solid communicator with unsurpassed interpersonal skills. • Loyal and dedicated self-starter with excellent work record and proven ability to go

the extra mile. • Strong problem-solver who can generate workable solutions and resolve complaints. • Computer-literate performer with extensive software proficiency covering wide

variety of applications, including [names of programs].

• Success-driven administrative professional with more than ___ years of significant, progressive experience and knowledge of marketing.

• Strong communicator with exceptional ability to interact with the public. • Highly motivated self-starter who is adept at juggling multiple assignments and

schedules while maintaining emphasis on quality. • Effective motivator who is highly proficient in guiding and coaching others. • Competent, detail-oriented problem-solver who can resolve conflicts with a sense of

humor and grace under pressure.

• “Out of the box” thinker with strong analytical and organizational skills who considers new possibilities and can see the big picture, as well as grasp implications of actions and ideas.

• Reliable performer with adaptability to shift gears and change directions quickly. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheet, presentation, communication, and the Internet.

• People-oriented hospitality professional with significant, progressive experience and strengths in human relations, communication, and customer service; poised to contribute common sense, professionalism, unique style and flair, quality work, and sense of fun to your organization.

• Customer-focused achiever who develops rapport with guests and keeps them coming back, thus increasing sales, and consistently deploys customer-service skills to make guests feel special; committed to customer satisfaction and giving guests full attention down to the smallest detail, such as freshening their coffee and cleaning their ashtrays; often specifically requested by customers to be their server.

• Energetic self-starter who always goes the extra mile to provide excellent service, friendliness, a listening ear, and respect.

• Strong communicator who is bilingual in English and ____ and offers many fun ways to break the ice as a bartender; authorized to work in US for any employer.

• Persuasive marketer who can up-sell guests on expensive spirits by making recommendations.

• Intuitive performer who anticipates customers’ needs and perceives their moods and reactions.

• Quick learner who makes a point to consistently learn new ways to delight guests and give them something new to look forward to.

• Computer-literate administrator with extensive software proficiency covering wide variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• Dedicated professional with __ years of progressive secretarial and office-management experience.

• Ambitious, self-motivated, organized, team player with excellent problem-solving skills.

• Productive worker with solid work ethic. • Highly energetic, self-motivated worker with strong initiative and ability to juggle

multiple tasks. • Excellent communicator with unparalleled interpersonal/listening skills and ability

to put people at ease.

• Dedicated professional with significant and progressive experience in office administration and knowledge of healthcare field and medical terms, having maintained a ___ GPA while completing requirements for upcoming nursing degree program, including human anatomy and physiology.

• Ambitious, self-motivated, team player with excellent problem-solving skills. • Superlative organizer with strong detail orientation who can juggle multiple tasks

simultaneously.

• Personable contributor with unsurpassed interpersonal skills to interact with diverse personalities.

• Excellent communicator with exceptional written and verbal skills. • Productive self-starter with solid work ethic who performs well independently or as

team member. • Flexible worker who adapts well to fast-paced and rapidly changing environment. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheet, presentation, communication, and the Internet; competent in handling multi-line phone, ten-key; type ___ wpm.

• People-oriented administrative professional with significant, progressive experience and strengths in administrative support, customer service, and quantitative tasks.

• Dedicated performer who is skilled at organizing, coordinating, prioritizing, and managing multiple-level tasks through to completion.

• Solid communicator with unsurpassed interpersonal skills with employees, management, and the public.

• Loyal and dedicated contributor with excellent work record and history of rapid, consistent promotions.

• Strong problem-solver who can generate workable solutions and resolve complaints. • Success-driven professional with more than ____ years of progressive

administrative experience, including more than ____ years in administrative management.

• Motivated achiever with unsurpassed interpersonal skills and outstanding organizational, leadership, communication, and team-building competencies.

• Strong problem-solver with proven track record of capturing cost reductions through process redesign and performance management; skilled at converting processes and upgrading systems to increase productivity, efficiency, and performance.

• Skilled organizer who is adept at coordinating, prioritizing, and managing multiple-level projects.

• Energetic self-starter who excels at devising and implementing procedures to facilitate growth.

• Computer-literate administrator with extensive software proficiency covering wide variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• People-oriented customer-service professional with significant, progressive experience.

• Motivated, detail-oriented achiever who is skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion.

• Strong communicator who deploys outstanding interpersonal skills with employees, management, and customers.

• Loyal and dedicated self-starter with an excellent work record. • Innovative problem-solver who can generate workable solutions and resolve

complaints. • Quick learner whose analytical skills and ability to retain significant amounts of

information have been recognized with frequent and consistent promotions. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including [names of programs].

• Dedicated administrative professional with significant customer-service experience. • Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly

assimilate new concepts and ideas. • Bottom-line-focused achiever with strong organizational skills and detail orientation. • Hard-working perfectionist with attitude focused on getting the job done. • Strong team player/leader who understands the importance of teamwork and

cooperation in a diverse workplace. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• People-oriented customer-service professional with significant, progressive experience in manufacturing settings, along with strong business sense, and respectful, proactive telephone sales etiquette/demeanor.

• Motivated, detail-oriented achiever who is skilled at organizing, coordinating, prioritizing, and managing multiple-level tasks through to completion in fast-paced environments.

• Strong communicator who deploys exemplary interpersonal skills with customers, suppliers, and distributors, and communicates technical information in easy-to-understand terms.

• Customer-focused self-starter and team player who serves as effective liaison among customers, departments, and account management.

• Creative problem-solver who can generate workable solutions and resolve customer problems and complaints.

• High-energy quick learner of technical products and technologies who achieves results with specific account-related projects and initiatives.

• Computer-literate performer with extensive software proficiency covering wide variety of applications, including [names of programs].

• Success-driven professional administrative assistant with solid background in office management and support in such industries as ____.

• Polished performer offering experience in customer service, marketing, sales, customer relations, public relations, team leadership, presentation/publication preparation, advertising, representation, meetings, functions, payroll preparation for

up to ____ employees, scheduling, rate quotes, purchase orders, accounts receivable/payable, bank deposits, newsletter editing, and quality control.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate new concepts and ideas.

• Bottom-line-focused achiever with unsurpassed interpersonal skills. • Effective team player/leader with strong organizational skills and detail orientation.

• Accomplished professional with significant experience in ______ and in a corporate environment.

• Strong administrator/manager with unsurpassed interpersonal skills. • Excellent communicator. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheets, presentation, communication, the Internet, and Web-page design.

• Bottom-line-focused administrative professional with __ years of significant and progressive business experience with legal/regulatory procedures and administration using technology.

• Productive worker with a solid work ethic and longstanding commitment to excellence

• Strong team player/leader with unsurpassed interpersonal skills. • Excellent communicator. • Experienced Notary Public. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including [names of programs].

• Success-driven professional with significant, progressive experience in publications, customer service, and administrative/secretarial functions.

• Flexible, detail-oriented, dedicated team player with unparalleled interpersonal skills; adept at interfacing with the public and all levels within an organization.

• Fast learner; able to grasp new ideas and quickly apply them. • Reliable, loyal, stable, and punctual employee who takes pride in a job done well. • Enthusiastic, productive worker with a solid work ethic. • Skilled troubleshooter and problem-solver. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• Skilled troubleshooter and problem-solver. • Computer-literate administrator with extensive software proficiency covering wide

variety of applications, including office administration, graphics, spreadsheet, presentation, communication, and the Internet.

• People-oriented administrative professional with significant, progressive experience and strengths in administrative support, customer service, and social responsibility.

• Excellent listener and communicator.

• Exceptionally motivated self-starter who is supportive and committed to making the boss’s life easier.

• Productive worker with a solid work ethic and longstanding commitment to excellence.

• Strong team player/leader with outstanding interpersonal skills. • Computer-literate performer with extensive software proficiency covering wide

variety of applications, including [names of programs]. CAREER CHANGE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE. • Highly analytical professional poised to bring transferable skillset to new career

focus. • Exceptional verbal and written communicator trained in research-report writing,

persuasive writing, and business writing and experienced in developing monthly reports and newsletters and maintaining departmental Web page; skilled at presenting concepts pictorially.

• Competent researcher who can synthesize information from multiple resources into a cohesive format, develop comprehensive reports to support team needs, and conduct spreadsheets analysis.

• Strong team player whose outstanding interpersonal skills lend themselves to forming genuine relationships with clients/co-workers and personal bonds that facilitate personalized customer service.

• Dedicated professional with ___ years of progressive and directly applicable experience.

• Productive performer consistently recognized for quality work and promoted frequently.

• Logical thinker who clearly understands how to prioritize. • Skilled problem-solver with experience in matching solutions and recommendations

to customer needs. • Proficient organizer and time manager with proven skills in multi-tasking to meet

deadlines and experience in coordinating events, including training seminars for small and large groups, marketing events, and project kick-offs..

• Enthusiastic learner with exceptional ability to absorb new concepts quickly, resulting in immediate contribution.

• Computer-literate performer with extensive software proficiency covering wide variety of applications, including office administration, graphics, spreadsheets, presentation, communication, and the Internet.

• Computer-literate performer with extensive software proficiency covering wide variety of applications, including office administration, graphics, spreadsheet, presentation, communication, and the Internet.

CONSULTING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE. • Success-driven consulting professional with significant global experience and diverse

expertise. • Highly organized project manager who is adept at conducting high-level

requirements analysis in early project stages.

• Analytical thinker who excels at delivering high-level analysis and overview documentation/presentation about current status of products/businesses, as well as profitability analyses for existing products.

• Innovative problem-solver with proven ability to suggest process improvement with view to enhancing product/business profitability and achieving stakeholder goals.

• Visionary leader who applies observation skills to new-product design, such as hardware/software and Internet products, focusing on business processes – service activation, service assurance, customer billing.

• Motivated achiever with consultative expertise in IT, operations, channels, business partners, and marketing.

• Strong interpersonal communicator who uses multilingual skills in [names of languages] and collaborative abilities, along with openness, friendliness, and sense of humor, to negotiate professionally, and facilitate stakeholder workshops and interview.

• Computer-literate performer with extensive technical proficiency covering wide variety of systems architectures/technologies, such as _____.

• Dedicated rising professional with significant consultative and customer-service experience.

• Dedicated achiever who excels at getting the job done. • Effective team leader with strong organizational skills and detail orientation. • Enthusiastic self-starter who is eager to meet challenges and quickly assimilate new

concepts.

• Success-driven management-consulting professional with more than ____ years of significant experience in human resources, systems, audit, and finance, as well as expertise in troubleshooting/solving problems, writing, teaching, research, and analysis.

• Strong leader with proven track record in business consulting, analysis, and process re-engineering, supporting strategic planning, business case development (including cost/benefit) and package implementation.

• Relentless innovator in thought as well as action. • Energetic achiever with demonstrable drive, stamina, effort, self-motivation,

diligence, initiative, and reliability. • Computer-literate performer with extensive software proficiency covering wide

variety of applications.

CREATIVE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE

• Facile writer with master’s degree in technical communication, technical and grant-writing experience, as well as training in fiction, nonfiction, journalism, newsletters, and public relations.

• Exceptional communicator with eye for design. • Excellent organizer with solid planning abilities and outstanding interpersonal skills. • Self-starter who can work independently and handle multiple priorities and

deadlines.

• Quick learner who rapidly masters all aspects of job with limited training. • Computer-literate performer with extensive software proficiency covering wide

variety of applications.

• Creative design professional with progressive product-development experience and expertise [types of products].

• Exemplary team player who is committed to superlative customer service. • Resourceful self-starter who is skilled in identifying vendors for product

manufacture.

EVENTS PLANNING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Success-driven professional with ____ years of diverse experience in international entertainment and event coordination and production; proven track record with activities, events, and campaigns managed; offer extensive knowledge of film and video production, as well as budgeting and finance.

• Goal-driven achiever and effective team leader with strong organizational skills and detail orientation.

• Highly flexible and adaptable contributor who can multi-task and thrive in a fast-paced environment while maintaining sense of humor.

• Skilled manager and leader who is exceptionally motivated and able to motivate others.

• Energetic self-starter with unsurpassed interpersonal skills. • Strong troubleshooter and problem-solver. • Computer-literate performer with extensive software proficiency covering wide

variety of applications for both Mac and Windows operating systems.

FINANCE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Goal-driven professional with ____ years of significant, progressive commodity brokerage experience and expertise that is highly applicable to management, including ability to deliver superior, personalized client service, cultivate strong business relationships, make real-time decisions, and resolve issues in a way that propels innovation and growth.

• Excellent team player who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful action.

• Highly effective verbal and written communicator who is fluent in both English and [name of language].

• Energetic, competitive achiever who inspires and motivates team members, successfully manages multiple priorities, and performs under pressure in a fast-paced, rapidly changing environment.

• Visionary and global thinker who is degreed in management and adept at training, developing, counseling, and coaching team members and clients.

• Computer-literate performer with extensive software proficiency covering wide variety of applications, including proprietary financial programs.

• Bottom-line-focused investments professional with ____ years of financial-industry experience contributing to various departments of a top mutual fund company.

• Highly motivated achiever whose consistent promotions culminated in management experience in training, development, as well as company-wide project management.

• Solid self-starter with proven ability to analyze existing operations and implement new strategies, processes, and technologies to improve productivity and efficiency.

• Innovative thinker with a track record of success in implementing new concepts, delivering creative solutions, and facilitating change to support organizational, financial, and quality objectives.

• Excellent communicator; fluent in [name of language] and [name of language]; some knowledge of [name of language]..

• Exceptional communicator with strong motivational, interpersonal, and organizational skills.

• Computer-proficient performer who consistently deploys advanced systems knowledge.

• Quick study with ability to easily grasp new ideas, concepts, methods, and technologies.

• Dynamic professional with successful background in operations management and skills directly applicable to financial analysis; poised to apply aptitude for conceptualization, creative design, planning, budgeting, and promotion of successful business ventures to career in finance./li>

• Energetic achiever with proven expertise in planning, customer care and needs assessment, new business development, and trade market research/analysis, supervision, scheduling, business management, operations management, and inventory analysis.

• Analytical thinker who is savvy in financial, company, and industry analysis, as well as investments planning; experienced in administration of personal and small-group investment portfolios; earned licensure in [name of state] as insurance agent and passed series 6 and series 3 exams.

• Exceptional communicator with strong motivational, interpersonal, and organizational skills.

• Self-motivated team player/builder/leader who supports and guides peers at all levels.

• Quick study with ability to easily grasp new ideas, concepts, methods, and technologies.

• Rising finance professional with significant business experience, as well as strong knowledge of finance and international experience, having lived in [names of countries].

• Enthusiastic self-starter with solid work ethic; eager to meet challenges and quickly assimilate new concepts and ideas.

• Effective problem-solver with strong organizational and analytical skills, along with consistent ability to meet deadlines.

• Computer-literate performer with extensive software proficiency covering wide variety of applications.

• Exceptional interpersonal communicator who is fluent in [name of language], [name of language], and [name of language].

• Goal-driven investment-banking professional with more than ____ years of experience in securities trading and international investments, as well as expertise in customer care and needs assessment, new-business development, trade market research/analysis, administration of investment portfolios, securities exchange, international banking, and operations management.

• Energetic and self-motivated team player/builder with strong customer-service and organizational skills.

• Quick study who easily grasps new ideas, concepts, methods, and technologies. • Computer-proficient performer who is comfortable using a variety of computer

programs and applications.

FUNDRAISING, DEVELOPMENT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Dynamic, savvy, and multi-talented professional offering extensive and successful leadership in advancing fund development in the nonprofit sector, including track record of identifying, soliciting, and stewarding $____ million in funding from individuals, government agencies, foundations and corporations, ranging from Fortune 500 to local businesses.

• Motivated achiever who is nationally recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives.

• Goal-driven performer who has directed organizational assessment and capacity-building plans to achieve improved performance benchmarks in funding and audience development while collaborating with cross-functional staff teams, senior managers, board members, community representatives, and consultants.

• Experienced grantsmaker who has served as a panelist, site reviewer, and consultant to national, state and municipal funding agencies, including [names of organizations], and private foundations that include [names of organizations].

• Skilled marketer who has created and executed high-impact, multimedia marketing campaigns that consistently generated new revenue streams and achieved improved performance in targeted market segments.

• Proficient manager who has directed and managed up to ____ professional, technical, and support staff, as well as operating budgets of up to $____ million.

HUMAN RESOURCES. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Success-driven insurance/human-resources professional with detailed insurance knowledge; significant, progressive experience; and strengths in office management, sales, human resources, payroll, advertising, and marketing.

• Strong communicator who excels at training and customer service.

• Exceptional supervisor and organizer who can wear many hats and juggle multiple roles - from sales to administration to human resources - while maintaining emphasis on quality.

• Competent, trustworthy problem-solver with excellent troubleshooting skills. • Computer-proficient performer who consistently deploys knowledge of applicable

systems and software programs.

• Success-driven human-resources administration professional with XX years of significant, progressive experience in the nonprofit sector, including six years in a supervisory role, along with strengths in budgeting techniques, new-hire orientations, employee verification, exit interviews, OSHA paperwork/documentation, and Family Medical Leave paperwork/documentation.

• Skilled organizer with strong detail orientation.

• Success-driven human-resources administration professional with ____ years of significant, progressive experience in the nonprofit sector, including ____ years in a supervisory role, along with strengths in budgeting techniques, new-hire orientations, employee verification, exit interviews, OSHA paperwork/documentation, and Family Medical Leave paperwork/documentation.

• Skilled organizer with strong detail orientation. • Effective leader who can motivate and encourage productive team while maintaining

below-average turnover rates; regularly schedule in-service training and guest speakers for team.

• Skilled communicator who consistently collaborates with [types of colleagues]. • Motivated achiever who was twice awarded bonuses for using fewer than annual

budgeted overtime hours; earned Employee of the Year honors in two consecutive years.

• Computer-literate performer who is comfortable using a variety of computer programs and applications.

• Success-driven human-resources/HRIS professional with more than ____ years of significant, progressive experience and strengths in HRIS, support, database setup, reporting, benefits administration, and payroll processing.

• Strong organizer who is adept at coordinating, prioritizing and managing multiple-level tasks through to completion within strict time constraints.

• Motivated self-starter with solid expertise in converting processes and upgrading systems to increase productivity, efficiency, and performance.

• Innovative achiever who devises and implements procedures to facilitate long-term growth.

• Loyal and dedicated contributor with an excellent work record. • Competent problem-solver who applies a “can-do” attitude, logic, and common sense

to discover causes of difficulties and generate workable solutions. • Excellent interpersonal communicator. • Computer-literate performer with extensive software proficiency covering wide

variety of applications, including HRIS programs.

• Bottom-line-focused professional human-resources generalist with outstanding business aptitude and more than ____ years of significant, progressive experience, along with expertise that includes planning, developing, and implementing effective human-resource strategies for recruitment, retention, employee relations, benefits administration, career management, organizational development, employee motivation, compensation, training, and organizational policies.

• Diplomatic, tactful team leader and consensus-builder who motivates and encourages productive teams while maintaining below-average turnover rates; proven track record in recruiting, training, developing, and retaining human capital.

• Strong interpersonal communicator who excels at listening attentively and compassionately, coaching/counseling, and maintaining excellent employee relations.

• Competent problem-solver who identifies difficulties, devises innovative solutions, and achieves results.

• Adaptable change agent who consistently breaks paradigms. • Skilled organizer with strong detail orientation and follow-through skills. • Motivated energetic achiever and strategic thinker. • Computer-proficient performer who consistently deploys knowledge of applicable

systems and software programs.

• Competent problem-solver who identifies difficulties, devises innovative solutions, and achieves results.

• Adaptable change agent who consistently breaks paradigms. • Diplomatic, tactful team leader and consensus-builder who is adept at reading

people and situations. • Skilled organizer with strong detail orientation and follow-through skills. • Motivated energetic achiever and strategic thinker. • Computer-proficient performer who consistently deploys knowledge of applicable

systems and software programs.

• Success-driven human-resources professional with ____ years of significant, progressive experience and strengths in employment recruitment, interviewing, staffing, customer service, marketing, employee relations, office administration, and placement.

• Loyal and dedicated, with an excellent performance record at [name of long-time employer].

• Skilled at organizing, coordinating, prioritizing, and managing multiple-level tasks through to completion within strict time constraints.

• Outstanding oral, written, and interpersonal communicator with a good sense of humor and a strong commitment to success; skilled at interacting and collaborating effectively with peers, clients, and management at all levels.

• Strong strategic planner and problem-solver with solid analytical and decision-making skills.

• Computer-literate performer who earned certifications for training in [names of software programs].

• Goal-driven management professional and employment litigation supervisor with exceptional expertise in employment law.

• Human-resources leader experienced in diverse range of employment/HR issues, including disability discrimination, workers’ compensation, EEO investigations, accommodation policies, litigation, sexual harassment, and race-discrimination issues.

• Motivated achiever uniquely positioned for balanced view of employment issues, having handled cases from both employer and employee perspectives.

• Effective mediator, conflict-resolver, and communicator who understands the importance of a management culture that fosters respect, safety, and concern for its employees.

• Skilled employee counselor, trainer, and coach.

INTERNATIONAL. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Success-driven management professional with significant experience, diverse cross-cultural background, sensitivity to various international marketplaces, and expertise in European geography and markets, as well as managing at the European level.

• Seasoned executive with strong international credentials and experience in managing both large and small organizations.

• Success-driven achiever who consistently meets/exceeds targets. • Analytical and clear thinker with highly commercial orientation and strong customer

focus. • Skilled troubleshooter/problem-solver who can recognize issues clearly and focus

solutions accordingly. • Productive, highly ethical self-starter with high energy level and vitality. • Exceptional communicator who is fluent in [name of language] and [name of

language] and possesses understanding of [name of language] and [name of language].

• Senior-executive-level international business professional with strong record of success in sales, marketing, new-business development, operations management, communication, and team leadership.

• Successful consultant with proven ability to create business opportunity, combined with thorough understanding of bi-cultural requisites to ensure profitable operations for clients at C-levels in [names of countries].

• Distinguished performer with strong track record of achievement providing strategic, tactical, and visionary leadership that drives steady and sustainable gains in sales, efficiency, and market position throughout North and South American markets.

• Exceptional communicator who is effective in high-profile advertising, public relations, and direct-marketing roles for US Fortune 500 companies and others; bilingual in [names of languages].

• Compassionate specialist who applies principles of adult, primary, and cross-cultural education, as well as research, evaluation, and training focused on children as beneficiaries and resources in development.

• Excellent communicator who is fluent in [name of language], proficient in [name of language], and conversant in [name of language].

• Success-driven management professional with ____ years of significant international-development experience, diverse cross-cultural expertise in program planning, administration, and management, including project design, collaborative policy development, personnel management, budgeting, monitoring, and evaluation.

• Motivated achiever whose major strengths include ability to translate goals into practical priorities, quality orientation, excellent interpersonal and organizational skills, networking and diplomacy, ability to motivate and mentor colleagues and build rapport in multicultural settings, cultural sensitivity, excellent oral and written communication and presentation, empathy, resourcefulness, adaptability, and appreciation of development and international-relations issues.

• Strong decision-maker with broad and solid experience at increasing levels of responsibility in field settings, contributing to meeting education needs in several countries.

• Bottom-line-focused international management professional combining experience in leading, coaching, and managing European sales force and distributors with proven ability to manage B-to-B business unit.

• Entrepreneurial achiever with experience highly applicable to [names of industries] sectors and expertise in administration, marketing planning, budgeting, Profit/Loss, business appraisal, engineering design and plant start-up, as well as supply and operation planning.

• Proficient project manager who is trained in leadership, pricing, total quality, multicultural communication, and Internet small-business startups.

• Motivated self-starter skilled in overseeing revenue growth and negotiating contracts/prices with key accounts.

• Strong team-builder experienced in managing cross-functional business, R&D, and supply-chain planning teams.

• Independent thinker and innovative problem-solver skilled in technology transfer, business development, marketing research, and strategy.

• Excellent communicator who speaks native [name of language] and fluent [name of language]; willing to travel and relocate.

• Enthusiastic learner who can quickly grasp new technologies, enhance current technical expertise, and apply transferable skill sets.

• Motivated self-starter skilled in overseeing revenue growth and negotiating contracts/prices with key accounts.

• Strong team-builder experienced in managing cross-functional business, R&D, and supply-chain planning teams.

• Independent thinker and innovative problem-solver skilled in technology transfer, business development, marketing research, and strategy.

• Excellent communicator who speaks native [name of language] and fluent [name of language]; willing to travel and relocate.

• Enthusiastic learner who can quickly grasp new technologies, enhance current technical expertise, and apply transferable skill sets.

• Internationally experienced bilingual professional with significant customer-service experience and exceptional ability to learn languages quickly.

• Persuasive, marketing-oriented achiever, with expertise in publishing and advertising, who excels at presenting products and explaining their benefits to prospective customers.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate new concepts within an international environment.

• Effective team leader and problem-solver with strong organizational skills and detail orientation.

• Exceptional communicator who is fluent in [name of language] and [name of language], highly proficient in [name of language] and possesses working knowledge of [name of language].

IT — GENERAL. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Dedicated systems professional with post-baccalaureate education in computer science and significant experience in application development, testing, and implementation, as well as diverse and highly applicable international business experience in several industries.

• Highly motivated and ambitious self-starter who adapts eagerly to change and demonstrates enthusiasm about learning and expanding capabilities.

• Successful instructor/trainer with ability to efficiently convey technical information in an understandable format.

• Strong team player with recognized ability to lead, mentor, and quickly develop trust and establish rapport, as well as aptitude for working autonomously.

• Exceptional communicator with professional demeanor and presentation skills; articulate in oral communications; clear and concise in written communications and technical documentation; fluent in [name of language], [name of language], and [name of language].

• Proficient Quality Assurance Manager with more than ____ years of experience in all phases of software development and testing of diversified business and financial applications, along with proven success in test automation and project management of large IT/QA projects for diverse systems.

• Technical guru with expertise in process development/improvement, planning, project life cycle/QA methodologies, standards, (formulating, implementing, monitoring, improving), as well as devising and implementing systems/QA strategies

• Strong written, verbal, and interpersonal communicator with exceptional team-building skills.

IT — MANAGEMENT, EXECUTIVE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Dynamic senior-level information-technology professional with strong analytical, problem-solving, and project-management skills, as well as a commitment to excellence and quality customer service; adept at delivering enhanced productivity and increased profitability.

• Technical guru with ____-year proven track record of mission-critical technology and business experience with computer networks, systems, and full product-lifecycle software development.

• Proficient problem-solver who is skilled in developing and implementing corporate-wide short- and long-term technology solutions; demonstrable record of applying strategic and tactical analysis to solving business problems through technology and delivering quality results.

• Multifaceted and visionary leader experienced in all aspects of complex information systems, including research, strategic planning, budgeting, designing, developing, and implementing cost-effective, strategic technology configurations to meet business objectives.

• Strategic team builder/leader who is adept at motivating and aligning teams. • Strong communicator who facilitates upper-management technology discussions

through effective presentations and information sessions; fluent in [name of language] and [name of language]..

• High-technology professional with broad, multidisciplinary management background, an extensive track record of success in managing information-technology projects, and expertise in high performance management, Total Quality Management, organization change management, organizational communication, strategic management, employee coaching and development, and process consultation.

• Strategic thinker with demonstrated ability to deliver measurable results as both individual contributor and team leader.

• Proven relationship-builder with refined interpersonal skills and demonstrated abilities as a coach, mentor, and facilitator.

• Outstanding oral and written communicator with extensive managerial/operational experience, as well as strong strategic planning and analytical abilities and an aptitude for unstructured problem-solving using creative methods.

• Motivated achiever honored with leadership and performance awards and mentioned in multiple publications.

IT — NETWORKING. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE. • Accomplished lead Network Administrator with progressive and significant

experience, as well as expertise in the installation, administration, configuration, troubleshooting, and support of Windows (NT/2000) network systems; comprehensive experience in coordinating and implementing Windows desktop computers and upgrades.

• Competent technician with three years of network administration and LAN/WAN support company-wide, along with extensive understanding of technology, with focus on delivering business solutions.

• Motivated self-starter who is recognized for ability to manage multiple tasks and multiple technologies simultaneously.

• Dedicated team player with polished leadership skills and ability to motivate staff to increase productivity.

• Enthusiastic achiever who earned annual valuable employee recognition award in two consecutive years at current employer.

• Proficient Quality Assurance Manager with more than ____ years of experience in all phases of software development and testing of diversified business and financial applications, along with proven success in test automation and project management of large IT/QA projects for diverse systems.

• Competent technician with three years of network administration and LAN/WAN support company-wide, along with extensive understanding of technology, with focus on delivering business solutions.

• Motivated self-starter who is recognized for ability to manage multiple tasks and multiple technologies simultaneously.

• Dedicated team player with polished leadership skills and ability to motivate staff to increase productivity.

• Enthusiastic achiever who earned annual valuable employee recognition award in two consecutive years at current employer.

• Hands-on network administrator/manager with IT and business management experience, as well as Microsoft certifications and more than ____ years of steady, reliable work history.

• Effective problem-solver who is adept at assessing and resolving complex systems issues.

• Goal-oriented, tenacious achiever who excels at meeting deadlines and seeing projects through to completion.

• Cost-conscious, entrepreneurial self-starter with strong work ethic and commitment to punctuality.

• Enthusiastic learner who quickly grasps new technologies, enhances current technical expertise, and applies transferable skill sets.

• Team-oriented manager who leads by example and facilitates productivity. • Customer-focused professional who truly cares about serving customers and goes

above and beyond to ensure client satisfaction.

• Self-motivated and bottom-line-focused IT management professional with ____ years of experience as a member of engineering and management teams overseeing service-support departments and customer profit centers.

• Technical guru with solid expertise in networking technologies. • Flexible contributor who is focused on providing optimum profitability and customer

satisfaction.

• Outstanding troubleshooter with exceptional problem-solving skills and extensive experience in installing, administering, and maintaining diverse network systems.

• Customer-focused achiever with solid track record of satisfying end-users by efficiently evaluating and resolving complex technical problems.

• Motivated self-starter with demonstrated talent for developing and implementing cost-effective systems to streamline operations and maximize company profit.

• Dynamic, success-driven, senior-level information-technology professional with strong analytical, problem-solving, and project-management skills, as well as a commitment to excellence and quality customer service; adept at delivering enhanced productivity and increased profitability.

• Motivated achiever with proven track record as a network systems operational manager, information systems manager, and project manager with ____ years of technology and business experience.

• Skilled troubleshooter who develops and implements corporate-wide short- and long-term technology solutions; demonstrable record of applying technology to solve business problems, developing strategic plans, and delivering quality results.

• Solid self-starter experienced in all aspects of information systems, including researching, planning, budgeting, designing, developing, and implementing strategic technology infrastructures, for both commercial and government environments; experienced in managing budgets and equipment up to $____ million.

• Multifaceted and visionary networking manager who can build and deploy networks to meet revenue objectives; experienced in network and system management, information security standards, and systems engineering.

• A natural leader of people with superb organizational skills, detail orientation, as well as excellent oral and written communication skills.

IT — PROJECT MANAGEMENT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Goal-driven IT project manager with ____ years of experience in information technologies, including business analysis, project management, systems analysis, design, development, implementation, and support, as well as diverse business experience in [names of industries].

• Experienced leader with expertise in organizational management, team building, recruiting, staff development, motivation, and conflict resolution; demonstrated managerial skills by increasing quality and quantity of recruiting for IT staff at a resort company by adopting corporate interview process, adding technical simulations, and engaging recruiting firms to meet resource needs.

• Skilled problem-solver with strong analytical and consultative skills, including operations research, assisting customers in defining and refining business needs, managing internal and external customer expectations to meet customer goals, and building long-term relationships; track record includes consulting with companies to implement, support, and enhance multi-user and multi-site retail and wholesale distribution accounting systems to meet business needs.

• Certified Project Management Professional, Certified Computing Professional, and Certified Netware Engineer.

• Proficient Project Manager with more than ____ years of experience in all phases of project management of large IT/QA projects for diverse systems, along with proven success in Quality Assurance for software development and testing of diversified business and financial applications.

• Technical guru with expertise in project life cycle/project-management methodologies, process development/improvement, planning, QA methodologies, standards, (formulating, implementing, monitoring, improving), as well as devising and implementing systems/QA strategies.

• Strong written, verbal, and interpersonal communicator with exceptional team-building skills.

• Solutions-oriented professional consultant with ____ years of significant, progressive experience in information-technology consulting, focusing on Web-based and client/server-based applications, custom development projects, as well as customization of packaged products.

• Experienced project manager who has successfully led large project teams of ____+ people from requirements-gathering through to implementation and support.

• Competent technical guru with ____ years of hands-on development experience. • Dedicated, self-motivated achiever who is committed to success and adept at

juggling multiple tasks in a high-pressured environment. • Solid communicator with exceptional team-building skills. • Strong problem-solver who can design solutions and assist developers with issues.

IT — SOFTWARE PROGRAMMING/DEVELOPMENT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Dedicated systems professional with progressive and significant experience in infrastructure, support of large enterprise systems, and extensive Web applications development within [name of programming language] environment.

• Rising developer with comprehensive understanding of application-development process, including requirements gathering, design, development, documentation, implementation, production rollout, and modification of [name of programming language] applications.

• Performance-oriented self-starter with excellent follow-through and follow-up skills. • Effective verbal and written communicator and team player who interacts well with

users, collaborates with IT management, and evaluates business needs to determine best solutions.

• Experienced project manager with strong organizational and strategic-planning skills, as well as advanced analytical skills.

• Rising software professional with progressive and significant experience in software programming and development; specializations include [names of programming languages].

• Bottom-line-focused achiever with solid and comprehensive technical, computer, and programming skills.

• Exceptionally motivated self-starter who has been rapidly and frequently promoted. • Collaborative contributor who is equally effective working independently and as a

dynamic team member. • Fast learner with aptitude for grasping new ideas and quickly applying them. • Efficient performer who can set priorities to achieve goals and meet operational

deadlines. • Effective problem-solver with strong analytical skills.

• Highly proficient IT professional with proven analytical abilities and organizational skills, as well as ____ years of international industry project experience involving leadership and consulting on object-oriented distributed information systems, enterprise application integration, hardware and software development processes, deployment, customer interaction, and end-user organization.

• Well-rounded, communicative, creative technical problem-solver. • Fast learner who has been consistently cited for ability to achieve rapid comfort level

in new environments and almost immediately develop optimal solutions. • Innovative, self-motivated, tutor, trainer, team-builder, project manager, and

technical leader. • Rigorous, quality-conscious contributor with solid analytical and writing skills.

• Highly proficient software-engineering professional with proven analytical abilities and organizational skills, as well as more than ____ years of project experience involving leadership in hardware and software development processes, integration, and customer/end-user interaction.

• Well-rounded, communicative, creative technical problem-solver. • Fast learner who has been cited for ability to achieve rapid comfort level in new

environments, consistently produce positive results with little or no training or supervision, and almost immediately develop optimal solutions.

• Innovative and self-motivated team-builder, project manager, and technical leader with exceptional work habits.

• Rigorous, quality-conscious contributor with solid analytical and writing skills. • “Pressure-tested” self-starter who has never failed to deliver results throughout

many projects.

• Rising software professional with significant experience in creating print-ready and Web-ready media, along with expertise in production, quality-assurance, project management, and technical research.

• Strong written and interpersonal communicator. • Highly motivated self-starter who is proficient with all major graphic-design and

Web-design software applications and languages. • Innovative problem-solver with a knack for navigating and explaining complex

technical terrain.

• Technical guru who has participated in beta testing developing software projects and can clearly communicate end-user experience to developers, as well as intelligently suggest modifications and feature implementation.

• Deadline-driven solutions-provider with enthusiastic attitude.

IT — SUPPORT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Highly analytical, organized, and methodical systems professional with significant experience in systems support and customer service, along with strong computer expertise, keyboarding skills, and interest in Web development and computer graphics.

• Motivated achiever who excels in providing exceptional customer service in a high-pressure environment, resolving issues, and tracking problems throughout the resolution process.

• Skilled technician with strong detail orientation, multi-tasking, and follow-up skills, as well as optimistic, tenacious, “make it happen” attitude.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate new concepts and technologies.

• Personable team player who is adept at developing rapport with users to lessen fear and frustration caused by technical problems; skilled at propelling users beyond those fears and helping them to become more productive and valuable workers.

• Dedicated technical-support professional with progressive and significant experience in support, troubleshooting, installation, configuration, and technical training, as well as expertise in operating-system/software installation, Internet research, and software testing.

• Effective verbal and written communicator with experience in writing technical support manuals.

• Customer-focused troubleshooter who can resolve challenging user issues. • Quick learner who easily assimilates new concepts and technologies. • Solid team player with enthusiastic attitude and ability to build relationships with

users and colleagues.

IT — SYSTEMS. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE

• Experienced and innovative database, systems, and network administrator, with enterprise data-center management experience and strengths in systems administration, network and systems security, data modeling, database administration, network architecture, and integration.

• Creative and inventive problem-solver with reputation for self-motivation; adept at cutting through existing paradigms and obstacles to develop innovative solutions to root problems.

• Strong project leader who performs equally well as team player. • Solid communicator who can bring clarity to both technical and non-technical

issues.

• Personable achiever who developed strong leadership and teamwork skills through extensive collegiate extracurricular activities.

• Innovative systems professional with progressive and significant experience in information technology and expertise in software analysis, software development, object-oriented programming, programmer analysis, programming, systems support, project management, consulting, data analysis, database management, systems administration, desktop systems administration, Java programming, ASP applications, Web applications development, Web design, Web site production, technology analysis, software/hardware support/maintenance, project leadership and development, Local Area Networks, as well as systems analysis, development, and implementation.

• Goal-oriented team player with enthusiastic attitude, ability to building trusting relationships with users/colleagues while collaborating directly with executive management teams.

• Motivated achiever who is internationally experienced through training, consulting, implementing, and improving systems/training in [names of countries].

• Effective verbal and written communicator; fluent in [names of languages].

• Rising systems professional with significant expertise in multiple operating systems, programming languages, and software applications, along with cutting-edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, and concepts.

• Highly analytical thinker with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.

• Creative troubleshooter/problem-solver who works hard and loves a challenge. • Proven relationship-builder with exceptional interpersonal, communication, and

presentation skills.

• Dedicated systems professional with more than ____ years of significant and progressive experience in systems support and conversion, configuration management, systems acceptance testing, supporting large-scale database applications, application programming, system development, project and task management, upgrade planning, disaster recovery planning, system/data/program conversion, as well as extensive expertise in mainframe environment.

• Versatile contributor experienced in manufacturing, insurance, banking, and finance applications.

• Competent decision-maker who can exercise judgment and make strategic assessments in a rapidly changing environment.

• Excellent communicator accustomed to high level of client interaction, firmly committed to ultimate customer satisfaction, and adept at explaining technology to technical and non-technical audiences.

• Creative, self-taught, quick learner with strong interpersonal skills. • Technical guru with proven abilities in managing software development throughout

entire lifecycle. • Motivated self-starter who demonstrated initiative by writing several general-

purpose programming tools, utility programs, and routines when vendor-provided solutions were not cost-effective, appropriate, or accurate.

• Dedicated systems professional with ____ years of significant and progressive experience in systems support and administration, project and task management, and disaster-recovery planning.

• Competent decision-maker who can exercise judgment and make strategic assessments in a rapidly changing environment.

• Excellent communicator who consistently mentors inexperienced team members. • Creative quick learner with strong analytical, organizational, and interpersonal skills. • Skilled project manager who thrives on timely execution of projects from planning to

implementation. • Competent problem-solver and troubleshooter.

• Accomplished systems professional with more than ____ years of progressive and diversified experience in customer and technical support, managing product installation and testing, pre- and post-sales support, problem resolution, education services, and professional services for software vendors.

• Knowledgeable technician with expertise in application/software development, testing, implementation, and maintenance, client/server, and Web applications.

• Bottom-line-focused achiever with strong work ethic; resourceful, pragmatic, bottom-line-oriented business and technical leader with a service orientation and strong customer/client-management skills.

LAW/NEW LAW SCHOOL GRAD. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE

• Solutions-driven, law student with strong track record of paid and volunteer service to complement legal abilities, as well as skills highly applicable to the practice of law and expertise in project management, customer service, troubleshooting, negotiation, staff supervision/training, and organization.

• Strong believer in the importance of upholding the Constitution. • Skilled planner who has honed the fine art of prioritizing and jugging multiple

projects and clients simultaneously in a high-pressure work environment. • Client-focused team player who champions the rights of employees and interacts

effectively with clients, managers, and colleagues at all levels. • Innovative problem-solver with the knowledge, courage, persistence, and “outside-

the-box” thinking to find solutions. • Strong, computer-literate oral, written, and interpersonal communicator and

presenter; competent reader, writer, and speaker of [name of language].

• Energetic and team-focused attorney with solid and diverse legal background in representing indigent defendants, providing counsel, investigation, and other services that provide an adequate defense, as well as handling misdemeanors, felonies, parole and probations violations, and grand-jury representations.

• Exceptional interpersonal communicator with a proven track record of forging relationships among stakeholders and performing well both independently and as a team member.

• Dedicated and loyal team leader/player who exhibits a strong and quality-driven work ethic.

• Motivated self-starter who demonstrates a positive attitude toward change and demands new challenges that strengthen management and leadership skills.

• Success-driven professional with nearly ____ decades of significant and progressive work experience and skills highly applicable to the practice of law.

• Motivated leader/manager with unsurpassed interpersonal and problem-solving skills.

• Productive, committed team member/leader with a solid work ethic; cited by supervisors for going beyond minimum standard of performance.

• Excellent communicator; creative and forward-thinking innovator.

• Solutions-driven professional attorney and employment litigation supervisor with exceptional experience in municipal government and expertise in employment law.

• Strong interpersonal communicator who is highly adept at collaborating/interfacing with decision-makers in top corporate management of firms such as grocery-store chains, clothing retailers, restaurants, water-delivery companies, and major insurance companies.

• Specialist in diverse range of employment/HR issues, including disability discrimination, workers’ compensation, EEO investigations, accommodation policies, litigation, sexual harassment, and race-discrimination issues.

• Effective mediator and conflict-resolver. • Personable team leader skilled at counseling and advising clients, as well as training,

and coaching team of attorneys.

• Solutions-driven professional attorney and employment litigation supervisor with exceptional experience in municipal government and expertise in employment law.

• Strong interpersonal communicator who is highly adept at collaborating/interfacing with decision-makers in top corporate management of firms such as [types of firms].

• Specialist in diverse range of employment/HR issues, including disability discrimination, workers’ compensation, EEO investigations, accommodation policies, litigation, sexual harassment, and race-discrimination issues.

• Effective mediator and conflict-resolver. • Personable team leader skilled at counseling and advising clients, as well as training,

and coaching team of attorneys.

• Focused law student with track record of experience that complements legal abilities, as well as skills highly applicable to the practice of law and expertise in project management, customer service, troubleshooting, and organization.

• Motivated achiever who has demonstrated genuine interest in the commercial world through bachelor’s degree in international relations and economics, as well as through work background.

• Skilled planner who has honed the fine art of prioritizing and jugging complex projects and clients simultaneously in a high-pressure work environment.

• Client-focused team player who interacts effectively with clients, managers, and colleagues at all levels.

• Strong oral, written, and interpersonal communicator and presenter; fluent speaker of [name of language], [name of language], and [name of language]; competent reader and writer of [name of language] and [name of language]; conversant in basic [name of language].

MANAGEMENT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Seasoned management professional with more than ____ years of experience. • Creative, dedicated, enthusiastic team player whose leadership skills facilitate an

atmosphere of employee motivation and development. • Entrepreneurial self-starter who supports customers, employees, and other

stakeholders through bottom-line-focused action. • Systematic change agent and risk-taker who challenges status quo, adeptly designs

change, introduces innovation, and supports a team approach. • Visionary leader who consistently revitalizes departments and bolsters their ability

to improve processes. • Meticulous, analytical planner who contributes a sense of urgency, develops step-by-

step approaches, consults with experts, and implements action through teamwork. • Flexible interpersonal communicator who thrives on collaborating with team

members, shares knowledge, and encourages personal growth.

• Success-driven professional with significant, progressive experience, master’s level education in urban planning and policy analysis, and skills/expertise highly applicable to urban planning and community development, including analytical skills, marketing/public-relations skills, and project-management skills.

• Strong problem-solver who can conceptualize the big picture as well as fine details. • Persuasive oral, written, and interpersonal communicator who is adept at promoting

teamwork and coordinating group dynamics; adept at identifying and developing relationships, promoting awareness, and seeking support from the government, private agencies, the community at-large, and other constituencies.

• Highly motivated leader with proven success in motivating others and bringing diverse opinions and ideas to consensus.

• Competent achiever with strong work ethic who performs equally well in team environment and independently.

• Quick learner who can manage multiple tasks under stress and deadline pressure.

• Bottom-line-focused professional with significant, progressive experience, master’s-level education in urban planning and policy analysis, and skills/expertise highly applicable to urban planning and community development, including analytical skills, marketing/public-relations skills, and project-management skills.

• Strong problem-solver who can conceptualize the big picture as well as fine details. • Persuasive oral, written, and interpersonal communicator who is adept at promoting

teamwork and coordinating group dynamics; adept at identifying and developing relationships, promoting awareness, and seeking support from the government, private agencies, the community at-large, and other constituencies.

• Highly motivated leader with proven success in motivating others and bringing diverse opinions and ideas to consensus.

• Competent achiever with strong work ethic who performs equally well in team environment and independently.

• Quick learner who can manage multiple tasks under stress and deadline pressure.

• Results-focused management professional with significant and extensive executive experience in directly applicable management of nonprofit organizations; consistently achieve superior results as executive, consultant, and teacher guiding nonprofit and for-profit organizations engaged in creating and sustaining positive community change.

• A pro at fostering efficiency, monitoring budgets, and maximizing human resources; implemented creative and innovative funding initiatives; developed programs to enhance organizational effectiveness; proven track record with both programs and employees managed.

• Financially responsible and fiscally minded executive dedicated to organization’s mission and committed to meeting high standards of performance in all projects undertaken.

• Success-driven professional with more than ____ years of progressive experience, including hands-on retail-management experience highly applicable to purchasing and supply management.

• Dedicated achiever who is degreed in _____ and holds _____ certification. • Strong leader with proven analytical skills and the management experience to

supervise others and interact with manufacturers’ representatives. • Proven performer committed to positively impacting your organization’s bottom line

and competitive position through cost-effective and optimal flow of materials, supplies, and services; minimal inventory investment and loss, maintaining quality, and effectively identifying suppliers.

• Solid verbal and written communicator with the interpersonal skills to facilitate collaborative, productive working relationships with relevant functional areas within the organization.

• Competent multi-tasker who perseveres toward goals in a rapidly changing environment.

• Strategic thinker and relentless innovator with extensive experience leading an organization through the start-up development process and implementing a vision while deploying initiative, business acumen.

• Polished interpersonal communicator whose skills align with successful fund-raising, promotion and marketing, championing the excellence of nonprofit organizations, conducting effective external/public relations, earning income for organizations, and effectively managing their budgets.

• Skilled change-manager with special interest in guiding individuals through transitions.

• Accomplished public advocate and passionate spokesperson experienced in project management, major capital, endowment, and annual fundraising campaigns.

• Accomplished management professional with significant, progressive experience that is highly applicable to management positions in numerous sectors.

• Motivated achiever with supervisory skills and expertise in project management, training, as well as process design, planning, implementation, and improvement.

• Proficient interpersonal communicator with the flexibility to adapt to changing environments and priorities.

• Logical decision-maker with exceptional organizational skills. • Strong leader who earned numerous individual and team recognition awards.

• Goal-driven management professional and employment litigation supervisor with exceptional expertise in employment law (EEO, ADA, Title VII, ADEA, FEHA, ERISA).

• Experienced in diverse range of employment/HR issues, including disability discrimination, workers’ compensation, EEO investigations, accommodation policies, litigation, sexual harassment, and race-discrimination issues.

• Uniquely positioned for balanced view of employment issues, having handled cases from both employer and employee perspectives.

• Effective mediator, conflict-resolver, and communicator who understands the importance of a management culture that fosters respect, safety, and concern for its employees.

• Skilled at counseling, training, and coaching employees.

• Results-focused, accomplished management professional with expertise in customer relations management and significant, progressive experience boosting productivity, fostering efficiency, and ensuring profitability; proven track record with both operations and employees managed.

• Strong leader who is dedicated to organization’s mission and committed to meeting high standards of performance for all projects undertaken.

• Motivated achiever with excellent team-building and staff-training/development skills, as well as solid record of success in motivating, mobilizing, and coaching employees; skilled at creating and maintaining productive climate.

• Dedicated, goal-oriented food and beverage management professional with ____ years of progressive experience in high-volume food and beverage operations, applying knowledge of every aspect of the hospitality business.

• Strong leader with outstanding training and staff-development skills. • Outgoing, dynamic communicator who adeptly facilitates interaction with staff and

customers. • Excellent problem-solver who quickly resolves immediate issues. • Proficient organizer who is exceptionally skilled at controlling costs, waste, and

inventory. • Highly motivated achiever with aptitude for motivating others to reach goals. • Solid team-builder who thrives on challenge and excels at meeting deadlines. • Computer-literate performer with extensive software proficiency covering Windows,

Excel, Internet, and point-of-sale systems.

• Success-driven marketing/management professional with more than ____ years of significant and progressive experience providing leadership expertise with marketing overtones to enhance product appeal while increasing the bottom line.

• Solid contributor with expertise that is highly applicable to other fields. • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and

ensure profitability; proven track record with both products and employees managed.

• Goal-driven achiever and effective manager with strong organizational skills, detail orientation, and ability to quickly identify opportunities and areas for improvement.

• Exceptionally motivated performer who can build rapport with internal organizations and outside clients.

• Technical leader who is relied upon to provide expertise in product decisions. • Service-oriented professional and creative problem-solver who consistently exceeds

customer expectations while improving bottom line. • Strong performer who earned numerous awards while at [name of company].

• Construction supervisor/superintendent/operations manager with professional background encompassing more than ____ years in commercial and residential construction management.

• Motivated self-starter with exceptional leadership ability, strong interpersonal communication skills, and the ability to positively, effectively interact with all levels of clientele, management, subcontractors, inspectors, and working crew members.

• Dedicated achiever with highly developed organizational and time-management skills, as well as excellent record of on-time project completion.

• Dedicated professional with ____ years of experience in retail settings, primarily in management, along with solid expertise in customer-service, staffing/ human resources, profit and loss statements, merchandising, bookkeeping, handling bills, banking, and shift analysis.

• Excellent communicator with unsurpassed interpersonal skills and strong customer orientation; committed to delighting customers.

• Productive worker with a solid work ethic; can take the ball and run with it.

• Hard-working self-starter with excellent quantitative skills, including audits and operating multiple cash-register systems.

• Quick study who enthusiastically and quickly absorbs new technologies, thus enhancing current expertise, and applying transferable skill sets.

• Strong team player/leader who oversaw all aspects of [____ number of units]; experienced in training personnel in various areas, including managing a business and enhancing safety.

• Highly motivated achiever who earned numerous awards for best overall performance as a district manager, ranked highly in performance reviews, and consistently recognized for high standards, adaptability, initiative, planning, organizing, exercising judgment, and making decisions.

• Solutions-driven operations executive with more than ____ years of progressive management experience in the broadband cable and satellite television industries.

• Motivated achiever experienced in directing organizations through change, continuous quality improvement, and increasing customer satisfaction.

• Effective team leader with proven ability to present and interpret procedural/technical information in a manner that establishes rapport, informs, builds consensus, and yields results.

• Inspirational motivator, coach, and team player with ability to create and execute corporate vision and strategies.

• Bottom-line-focused management professional with ____ years of significant, progressive experience and expertise in implementing QS9000 quality systems.

• Organized, detail-oriented leader/manager with proven track record in enforcing policies, as well as setting and meeting deadlines.

• Strong interpersonal communicator. • Skilled decision-maker with reputation for punctuality, loyalty, and responsibility.

• Accomplished management professional with significant, progressive experience and strengths in analysis, brainstorming new ideas, resolving problems, team-building/training, and project management.

• Motivated achiever with demonstrable proficiency in managing multiple projects. • Self-starter with proven ability to assume primary role in delivering components of

major projects. • Strong team player/leader with the interpersonal and collaborative skills to

effectively train, manage, lead, direct, and motivate personnel, as well as foster team’s performance.

• Dedicated contributor with demonstrated talent for analyzing, improving, and streamlining complex work processes.

• High-performing professional with supervisory skills and ____ years of significant, progressive experience and expertise in business management, emerging technologies, telecom/service provider networks, complex network system infrastructure/architecture, inter-networking system applications/solutions, e-commerce, and portal development.

• Strategic visionary who exercises leadership and motivates staff to incorporate strategic planning and quality management into organization’s activities while identifying political, socio-economic, technological, and administrative issues.

• Solid self-starter who can inspire, motivate, and guide others, as well as perform full range of day-to-day staff managerial and human-resource functions, including recruitment, selection, development, recognition, performance evaluation, and advancement of equal opportunity.

• Excellent problem-solver with aptitude for efficiently monitoring program effectiveness, evaluating need for modification, and implementing changes.

• Motivated achiever with the analytical and quantitative skills to manage budget processes and analyze P&L statements.

• Goal-driven and planning-oriented management professional with significant experience boosting productivity and fostering efficiency; proven track record with both financials and employees managed.

• Proven ability to strategically plan, develop, and implement programs and oversee operations.

• Demonstrated expertise in performing needs assessments, evaluating processes and improving/upgrading procedures to increase productivity, efficiency, and performance.

• Strong leader/manager of personnel with unsurpassed interpersonal skills that facilitate ability to serve as liaison and resource.

• Proven analytical and communication skills to develop detailed reports. • Motivated and enthusiastic communicator with professional appearance and

presentation skills. • Effective in performing independently or as a team member. • Exceptional problem-solver and decision maker who can remove obstacles to

achievement of team’s mission, goals, and objectives. • Possess quantitative skills to perform financial management functions.

• Goal-driven, MBA-degreed professional with significant and diverse project-management experience and analytical, research, project-administration, and coordination skills highly applicable to meeting planning.

• Strong negotiator with proven track record in leading teams in a fast-paced company startup environment.

• Exceptional written, verbal, and interpersonal communicator who excels at developing contracts, editing, and delivering persuasive executive presentations.

• Enthusiastic team leader experienced in directing diverse multi-level teams through design, development, testing, training, implementation, and functionality reporting of software applications.

• Creative problem-solver who is proactive in identifying and providing solutions. • Customer-focused self-starter adept at identifying and satisfying customer needs. • Proficient multi-tasker who attends to detail and performs effectively under deadline

pressure.

• Bottom-line-focused professional with comprehensive experience in new-business development, startup operations, and project management, including full P&L responsibility for business results while ensuring client satisfaction and profit.

• Adept at hiring, training, and motivating sales teams in technical product lines; skilled at performing market research, strategic planning, creative product development, and key account management.

• Possess special mastery in operations integration, strategy, and objectives. • International experience in joint-venture administration, market development,

contract negotiations and financial analysis. • Well-versed in import/export procedures, global business practices and customs;

experienced in interacting with high levels in the international marketplace. • Proficient in cost reduction and business analysis to reduce fraud and theft;

experienced in overseeing security procedures, with expertise in government and product regulations, e.g., international law and intellectual property protection issues.

• Strategy-oriented management professional with more than __ years experience in strategic planning and implementing computerized systems that improved productivity, increased profits, and reduced costs for manufacturing firms.

• Enthusiastic learner who enhanced strategic-planning skills and expertise through Master of Business Administration program.

• Technical leader relied upon by senior management to provide expertise in major company technical decisions.

• Service-oriented professional who consistently exceeds customer expectations while improving bottom line.

• Customer-focused communicator totally committed to complete client satisfaction, effective employee supervision emphasizing motivation toward excellence and timely, accurate reports to top management.

• Skilled supervisor with demonstrable management expertise throughout career, having supervised as many as ___ people simultaneously.

• Success-driven executive who assumed progressively greater managerial initiative in planning, crisis resolution, logistics, and training development; history of identifying and resolving long-standing personnel and organizational issues.

• Accomplished leader with ability to fashion integrated units focused on planning and executing multiple complex operational missions with people from diverse social, ethnic, educational, and technical backgrounds.

• Skilled troubleshooter with reputation for going where no one else wants to go, locating problems, fixing them, then moving on.

MARKETING, PUBLIC RELATIONS. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE

• Creative communications professional with more than ____ years of progressive experience as a writer, reporter, editor, presenter, and entrepreneur, as well as

significant strengths in multi-tasking, detail-orientation, and follow-through in a team environment.

• Innovative self-starter who is skilled in distilling issues and experienced in generating publicity, interacting effectively with the media, designing and developing printed pieces, and communicating important institutional messages to the public.

• Strong communicator, change agent, and coalition builder who is effective in dealing compassionately and ethically with people as well as in coaching them to excellence.

• Polished presenter who is accustomed to high visibility. • Highly motivated achiever who was featured in [name of publication].

• Rising professional with marketing experience, as well as solid interpersonal communication skills.

• Team player who consistently strives for efficiency and thoroughness. • Creative thinker with knowledge of marketing and promotions through education

and ____ years of work experience. • Excellent organizer with solid planning and problem-solving skills. • Self-starter who can work independently and handle multiple priorities and

deadlines. • Quick learner who can rapidly master all aspects of job with limited training. • Hard worker who financed 100 percent of community-college education.

• Success-driven professional with more than ____ years of progressive experience, including marketing administration, marketing and sales, and management, as well as expertise in contract administration, equipment leasing, credit administration, sales and marketing, inventory management, re-supply order processing, procedural reporting and billing, and management.

• Strong team leader with unsurpassed interpersonal skills. • Motivated and enthusiastic communicator; bilingual in English and [name of

language]. • Exceptional problem-solver and conflict-resolver who can remove obstacles to

team’s achievement of mission, goals, and objectives.

• Strategic marketing professional with ____+ years of significant and progressive experience in the high-tech industry supported by ____ degree in ____________.

• Highly motivated achiever who can develop corporate and product strategies, achieving growth and profitability.

• Strong leader who earned respect of superiors and subordinates for results and motivation skills; met and exceeded quotas and accomplished objectives.

• Competent performer with solid understanding of high-tech industry, dual business and technical mindset, along with analytical ability and extensive experience in conception and execution.

• Motivated self-starter with demonstrated ability to analyze wide range of business issues for the Internet and networking industries and aptitude for learning new skills quickly.

• Innovative problem-solver who is adept at initiating and implementing creative solutions to successfully improve company efficiency and customer satisfaction.

• Visionary thinker with perseverance to create strategies that succeed in difficult and complex circumstances.

• Nimble contributor who can work in rapidly changing environments and adapt plans to meet market conditions and customer requirements.

• Exceptional communicator cited for developing and nurturing key national and international contacts; fluent in English and [name of language].

• Success-driven marketing/public-relations professional with ____ years of significant and progressive experience in the hospitality, travel, and technology industries and a strong record of success in Internet marketing.

• Solid team-builder, as demonstrated by proven track record in forming strategic alliances.

• Savvy e-commerce marketer and multinational account manager who excels in branding, public relations, relationship management, trade exhibitions and events, collateral design and print advertising.

• Senior entrepreneurial executive with more than ____ years of experience managing sales, marketing, operations, personnel and merchandising at the district, regional, and corporate level for both start-up and established retail and manufacturing companies.

• Strong leader with motivational management style and reputation for building and retaining highly motivated sales teams, distributor networks, and manufacturers’ representatives.

• Success-driven achiever with excellent track record for identifying opportunities for accelerated growth.

• Bottom-line-focused advertising account-management professional with proven record of exceeding agency and client expectations, as well as demonstrated commitment to agency’s growth and client-base expansion.

• Strategic thinker who uses excellent time-management, organizational skills, and detail orientation to thrive in multi-tasking, deadline-driven environments.

• Flexible and versatile team player who can maintain focus and sense of humor under pressure.

• Motivated achiever with expertise in media planning and buying strategies, as well as experience in conducting market research for [company names].

• Poised and competent communicator with demonstrated ability to transcend cultural differences, along with excellent command of English and ______.

• Creative professional with significant and progressive experience in conducting research, collaborating with a team to incubate the research, generating ideas that spring from the research, and developing them until the most exciting and useful concept to sell to an audience is born.

• Bottom-line-focused achiever and effective team leader with unsurpassed interpersonal skills and experience in collaboration, public speaking, organization, and relationship building.

• Highly flexible and adaptable multi-tasker who thrives in a fast-paced environment. • Exceptionally motivated self-starter and creative problem-solver who works hard

and loves a challenge.

• Goal-driven, creative banking professional with _____ years of progressive experience encompassing retail sales, marketing, product management, and product development.

• Strategic, visionary, big-picture marketer who can recognize and capitalize on market and technological trends for delivery of services/products via Internet and other technologies.

• Proficient project manager who skillfully directs cross-functional teams through project-development cycle.

• Effective written, oral, and interpersonal communicator, presenter, and team builder who interacts successfully with team members and management at all levels; fluent in [name of language].

• Enthusiastic learner, eager to meet challenges, embrace change, quickly assimilate new concepts, enhance current expertise, and apply transferable skill sets.

• Goal-driven merchandising professional with more than ____ years of retail experience at the store, regional, and corporate levels, along with expertise in creating merchandising strategies, maintaining merchandise presentation standards, and placing merchandise in a way that supports sales.

• Strong team-builder and leader with motivational management style and reputation for recruiting, building, developing, training, coaching, and evaluating high-performing teams, as well as ability to serve as a role model who sets an excellent example of effective selling, merchandising, and optimal customer-service behavior.

• Motivated, energetic achiever with established track record for exceeding sales and service goals while identifying opportunities for accelerated growth.

• Effective interpersonal communicator who creates a positive work environment, clearly conveys company objectives, consistently follows up, and collaborates successfully with subordinates and all levels of management.

• Skilled problem-solver and decision-maker who takes initiative and is equally adept at working independently with minimal supervision, as well as contributing as a productive team member.

• Flexible, adaptable multi-tasker with exceptional organizational, planning, and prioritizing skills.

MEDICAL, HEALTHCARE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Success-driven health-care administration professional with master’s-level education, significant, progressive experience in policy development, project research, planning, implementation, and evaluation, as well as strengths in

quantitative and qualitative analysis, interpretation of statistical inferences, manipulation of data to make it comprehensible to laypeople, and report drafting as primary mode for conveying results and outlining projects.

• Well-rounded contributor whose graduate education covered _____. • Solid team player/leader with unsurpassed interpersonal skills who is highly adept at

team-building, collaboration, multi-tasking, and decision-making. • Strong strategic planner and problem-solver whose experience in two hospitals

provided significant exposure to delivery processes and interlinked system of delivery among departments.

• Highly motivated achiever who financed entire education based on academic achievement and was offered a job upon completion of every internship.

• Compassionate [type of nurse] nurse with a year of experience in an _____-bed multidisciplinary PICU and extensive ____-year background in nursing that includes pediatric home health care and ____ years of IV drug/chemo administration, wound care, central-line care, and support for families and siblings in a busy Pediatric Oncology unit.

• Quality caregiver with a solid background in providing total and optimal patient care to a Pediatric Intensive Care patient population, monitoring individualized patient outcomes over an entire episode of care, and assisting families dealing with physical and psychosocial aspects of acute and chronic childhood illnesses.

• Experienced RN with ____ years of highly applicable perioperative experience in Level I and II trauma centers scrubbing and circulating all services.

• Motivated self-starter with strong track record in imparting appropriate medical information to patients and families; experienced in providing extensive patient/family education in home care and hospice respite, as well as educating staff and clients in pre-, peri-, and postoperative care.

• Solid team player who deploys delegation and communication skills while collaborating effectively with members of medical and support staff and has also demonstrated leadership abilities through extensive charge nurse and call experience.

• Competent contributor who applies intensive, continuous critical thinking and exercises sound judgment in making decisions.

• Success-driven professional with significant and progressive experience in a medical setting and master’s-level education in public-health education.

• Strong administrator with unsurpassed interpersonal skills.

• Compassionate professional occupational therapist with more than ____ years experience in the health-care/social-services fields.

• Adaptable, resourceful practitioner with strong assessment and problem-solving skills.

• Experienced and effective therapist who can collaborate effectively with individuals and groups within and outside of their living environments.

• Strong team player who is adept at collaborating and learning as a member of a professional treatment team.

• Motivated achiever who thrives on accepting and meeting professional and personal challenges.

• Positive, team-oriented nursing professional with leadership experience and sound practice.

• Motivated achiever who is recognized as excellent RN. • Proficient interpersonal communicator who establishes positive inter/

intradepartmental relationships. • Strong team player/leader who consistently demonstrates passion for surgical

nursing, knows surgical procedures, anticipates surgical-team needs and physician preferences, excels in both scrub nurse and circulating nurse roles, and contributes positive and energetic attitude to the operating room.

• Clinically proficient self-starter with special expertise in __________.

NEW GRAD/GENERIC. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Success-driven rising professional with significant experience in ______ in ______ setting and beyond, as well as management background and the leadership skills to initiate new ideas and delegate responsibility.

• Excellent interpersonal communicator who speaks effectively and listens attentively. • Proficient organizer with the detail orientation to organize and coordinate tasks; the

research skills to gather information, identify resources, and extract important information; along with the planning skills to develop ideas, identify problems, and conceptualize solutions.

• Productive, dependable worker with solid work ethic; quick learner who can rapidly master all aspects of job with limited training.

• Excellent organizer with solid planning, analytical, and problem-solving skills. • Exceptional communicator and negotiator. • Self-starter who can work independently and meet goals while handling multiple

priorities and deadlines. • Quick learner who can rapidly master all aspects of job with limited training. • Punctual, hard-working, energetic, and confident employee who is committed to

achieving excellence.

• Rising professional with significant _______ experience. • Excellent, adaptable organizer with solid planning and problem-solving skills who

can handle multiple tasks, think critically, solve problems, and thrive under deadline pressure.

PHARMACY. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Success-driven professional with more than __ years of progressive pharmaceutical experience, including management, physician and insurance-carrier interaction, solid customer service in retail setting and beyond, as well as teaching/training/mentoring; licensed pharmacist in the State of ________.

• Strong leader/manager and productive worker who can take the ball and run with it. • Excellent interpersonal communicator.

• Dedicated licensed pharmacist with more than __ years of progressive pharmacy experience, including customer service in retail and hospital settings, as well as training interns and technicians.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate new concepts and ideas.

• Bottom-line-focused achiever with strong organizational skills and detail orientation.

PROJECT MANAGEMENT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Award-winning project-management professional with ____ years of significant, progressive experience, along with expertise in customer service, corporate training, program management, and process improvement.

• Customer-focused achiever with proven track record in building strong business relationships and improving customer loyalty; skilled in balancing customer and stakeholder needs to achieve win-win situations.

• Strong leader and excellent communicator who excels at generating esprit de corps in both leadership and team-member roles.

• Competent problem-solver who is adept at analyzing and defining solutions, as well as successfully juggling multiple projects in high-pressure, demanding environments.

• Highly flexible and versatile self-starter who eagerly accepts risk, ownership, responsibility, and decision-making.

• Bottom-line-focused project-management professional with ____ years of progressive consulting experience and demonstrated competencies in strategic planning, financial planning, project management, process improvement, and software development/implementation applied within the [names of industries] industries.

• Effective team builder/leader with proven ability to foster solid, credible relationships with clients, management, and team members to meet project goals/objectives and generate new and repeat business opportunities.

• Highly motivated self-starter with strong detail orientation, as well as excellent organizational, customer-service, communication, and interpersonal skills.

• Flexible, adaptable problem-solver who thrives in a fast-paced environment.

• Success-driven, accomplished management professional with significant and progressive experience and strong record of success in project management, process improvement, and leadership.

• Exceptional communicator with proven track record and dedication to organization’s mission; committed to meeting high standards of performance for all projects undertaken.

• Solid team-builder who is adept at motivating, mobilizing, and coaching employees; skilled at creating and maintaining productive climate.

• Energetic contributor who thrives in environments requiring ability to effectively juggle multiple and concurrent projects.

• Competent self-starter who is equally adept at performing independently within a larger context and directing a group toward common goal.

• Success-driven program/project-management professional with significant and progressive experience and proven leadership skills through interacting with multiple business units involving cross-functional implementation activities; possess ____ years of significant and progressive experience.

• Accomplished achiever with strong organizational and analytical skills, demonstrated expertise in contract negotiation and management, and the proven ability to assume primary role in delivering components of major projects.

• Capable team player/leader with exceptional interpersonal and collaborative skills to foster team’s performance, along with a demonstrated talent for analyzing and streamlining complex work processes for improvement opportunities.

• Motivated self-starter with the written-communication skills, problem-solving abilities, multi-tasking talents, and strong work ethic to significantly contribute to your organization.

• Proficient project manager with multi-organizational project-leadership expertise, superior attention to detail, and proven ability to effectively multi-task; adept at planning and participating in strategic and operational planning initiatives; demonstrated ability to meet goals through excellent judgment, decision-making, initiative, organizational skills, and ability to coordinate and keep projects on schedule.

• Energetic, creative problem-solver who is quick to evaluate and consider alternatives and can adapt easily to rapid and constant change of pace and priorities.

• Award-winning achiever whose numerous recognitions, distinctions, professional designations, and professional-development pursuits attest to exemplary level of motivation.

• Experienced project-management professional with expertise highly applicable to a ____ position, including coordinating, developing, managing, implementing, and monitoring design and construction projects and related initiatives.

• Skilled project-lead liaison who excels at developing effective relationships with vendors, clients, and cross-departmental teams.

• Exceptionally organized, meticulously detail-oriented self-starter who efficiently manages multiple functions and consistently prepares project schedules, timelines, and milestones.

• Energetic achiever with passion for deadline-driven, high-volume environments and opportunities to contribute strengths in budget and vendor management, program development, procurement, contract management, planning, and forecasting.

• Client-minded innovator who contributed design background to projects to enhance layout, organize workflow, and create atmosphere/experience aimed at improving clients’ position with customers.

• Conscientious and enthusiastic learner who quickly and easily grasps complex situations.

• Excellent interpersonal and verbal communicator with ____ years of experience as lead presenter, deploying outstanding subject-matter knowledge to deliver effective presentations for government, residential, and commercial clients.

• Dedicated marketing/project-management professional with __ years of progressive experience, including planning, management, training, sales, as well as tracking, monitoring, evaluating, and improving systems and procedures.

• Strong leader/manager with experience in interacting with people of diverse backgrounds.

• Excellent interpersonal communicator with exceptional teamwork, organizational, and multi-tasking skills.

SALES. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE • Entrepreneurial professional, skilled at sales, marketing, new-business development,

and leadership, in both start-up and turnaround settings. • A solid business leader with outstanding record of growing market share and

demonstrated ability to energize and positively influence team members and customers.

• Skilled strategic planner with sense of urgency to deliver integrated, customer-focused solutions that increase revenues and profits.

• Innovative change agent who turned around lowest-performing unit, boosting revenues more than ____ percent and growing market segments as much as ____ percent.

• High-energy, enthusiastic achiever who led numerous new-business development efforts, including one of the most successful in company history.

• Profit-minded self-starter with proven track record for generating multimillion-dollar sales revenues while closing complex, Fortune 500 accounts.

• Exceptional communicator and polished presenter with expertise in strategic and consultative selling.

• Top-producing sales executive with more than XX years professional experience at a Fortune 500 company building and leading high-caliber sales, marketing, and account teams; consistently successful in outselling competition through development of long-term, high-profit client relationships; poised to relocate and contribute abundant skills and successful track record to your organization.

• Skilled marketer whose special aptitude for Internet marketing solutions was enhanced through MBA in e-Commerce; possess in-depth knowledge of eCommerce

channels, as well as comprehensive _____ experience through XX years at _______.

• Exceptional communicator with strong oral, written, and analytical skills, coupled with excellent interpersonal strengths; extensively experienced in developing and presenting professional briefings; recognized for excellent teamwork and leadership skills, including ability to manage conflict and facilitate diverse groups; demonstrated ability to collaborate with all levels of management.

• Independent, resourceful, confident, and competitive self-starter, team leader, and information/training resource who thrives on fast-paced, team-oriented, high-energy environment.

• Proficient project manager with multi-organizational project-leadership expertise, superior attention to detail, and proven ability to effectively multi-task; adept at planning and participating in strategic and operational planning initiatives; demonstrated ability to meet goals through excellent judgment, decision-making, initiative, organizational skills, and ability to coordinate and keep projects on schedule through completion.

• Energetic, creative problem-solver who is quick to evaluate and consider alternatives and can adapt easily to rapid and constant change of pace and priorities.

• Award-winning achiever whose numerous recognitions, distinctions, professional designations, and professional-development pursuits attest to exemplary degree of motivation.

• Bottom-line-focused medical sales professional with significant, progressive experience and strengths in effective problem-solving, developing solid multi-level business relationships, identifying hidden client needs, managing short- and long-term sales cycles, autonomously maintaining accounts and territories, managing client relations, and developing strategic, tactical business-development plans.

• Client-focused performer committed to delivering customer satisfaction with professionalism and a sense of humor; proven track record of earning trust and support of “difficult” clients who usually don’t trust salespeople.

• Self-motivated overachiever who is known for consistently exceeding goals, boosting revenues, achieving objectives, juggling multiple, changing priorities, and earning sales awards.

• Enthusiastic self-starter, poised to quickly absorb and disseminate new product knowledge; adept at assimilating large amounts of technical information into attention-grabbing niche opportunities.

• Focused, career-oriented individual with unparalleled interpersonal skills; equally skilled at attaining goals both independently and collaboratively as productive team member.

• High-energy sales and management professional with exceptional interpersonal communication skills and extensive expertise in solution selling, customer satisfaction, long-term relationship selling, growth planning, new-business development, team leadership, and project management.

• Personable solutions-provider who takes a genuine interest in each sales opportunity to ensure a good product fit with application, resulting in high customer satisfaction and continued company profits.

• Highly motivated achiever who is adept at assisting customers to see product’s Return on Investment, how product can take on multiple roles, and how product’s benefits can overlay to other cost savings.

• Solid self-starter who creates value by shifting focus from an immediate fix to a long-term solution.

• Loyal, dedicated team player who contributed to small, locally owned company’s team goal to grow the business by putting customers’ interests first.

• Resourceful sales-management executive with strengths in sales/marketing and proven ability to exceed quotas.

• Aggressive and polished closer with intimate understanding of how to sell e-commerce and other total-system solutions to senior business executives.

• Exceptional communicator who excels at client relations and can conduct high-level executive briefings and technical summations; adept at developing and maintaining customer relations at senior executive level.

• Entrepreneurial achiever with extensive skills in start-ups and turnaround operations.

• Methodical, well-organized, detail-minded, take-charge professional who is recognized for exceeding quotas, meeting deadlines, and maintaining highest ethical standards.

• Goal-oriented sales professional with significant and progressive experience in new product line development, marketing, account and territory maintenance, and client relations.

• Enthusiastic, motivated self-starter, eager to meet challenges and quickly assimilate new concepts.

• Bottom-line-focused achiever who planned and directed $__ million in sales.

• Dedicated entrepreneurial professional with significant sales-related and customer-service experience.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate new concepts and ideas.

• Bottom-line-focused achiever; consistently highly evaluated and promoted quickly in every job.

• Effective team leader with strong organizational skills and detail orientation.

• Bottom-line-focused professional with progressive and extensive sales/marketing, management consulting, managerial, acquisition/divestiture analysis, corporate strategic planning, operations management, practice management, product development, and human-resources experience with diverse health care, e-commerce/Internet, administrative services, and information technology companies.

• Strategic thinker with initiative and strong business acumen. • Excellent interpersonal communicator.

• Productive worker with a solid work ethic; can take the ball and run with it.

SALES, PHARMACEUTICAL. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE

• Dedicated professional with strong science background and skills highly applicable to pharmaceutical sales, including proven track record in delivering presentations and sales-related; committed to helping people through pharmaceuticals.

• Ph.D-degreed achiever with broad scientific knowledge and ability to quickly assimilate product information.

• Resourceful, bottom-line-focused self-starter and effective team player who works equally well independently.

• Strong communicator with ability to effectively explain scientific/technological concepts to both novices and experts, along with commitment to highest standards of speaking and writing.

• Dedicated rising professional with healthcare background, as well as significant sales-related and customer-service experience and strengths in research, time management, and communications.

• Enthusiastic, knowledge-hungry self-starter, eager to quickly assimilate product knowledge.

• Bottom-line-focused achiever with exposure to health-care and patient-care fields; committed to helping people through pharmaceuticals.

• Focused, diligent, proven contributor who performs well independently with minimal supervision, and contributes as productive team member.

• Effective and personable interpersonal communicator who collaborates proficiently with team members to complete projects.

• Energetic performer with demonstrable detail orientation and multi-tasking/organizational proficiency.

• People-oriented professional with solid and stable ____-year record with one company, along with a commitment to customer satisfaction that is highly applicable to pharmaceutical sales.

• Reliable and adaptable self-starter whose talent for learning quickly would contribute to ability to absorb and communicate product knowledge.

• Experienced team player with demonstrated ability to deliver measurable results as both individual contributor and team leader.

• Motivated achiever who takes the initiative and is adept at juggling multiple activities while maintaining emphasis on quality.

• Willing traveler who is accustomed to extensive domestic and international flights.

• Dedicated rising professional with significant sales-related and customer-service experience, as well as proven presentation skills.

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate product knowledge; committed to helping people through pharmaceuticals.

• Bottom-line-focused achiever who maintained ____ GPA in degree program while working.

• Effective team player with strong leadership and interpersonal communication skills.

• Goal-driven, dedicated sales professional with healthcare background, as well as more than _____ years of outside business-to-business sales experience.

• Proven closer who is adept at performer independently with minimal supervision, as well as contributing and collaborating as productive team member.

• Effective, personable team player with unsurpassed interpersonal skills and demonstrated ability to handle customer questions and objections.

• Enthusiastic, knowledge-hungry self-starter with significant exposure to health-care and patient-care fields; eager to meet challenges and quickly assimilate product knowledge; committed to assessing customer needs and helping people through pharmaceuticals.

• Customer-focused communicator with proven ability to understand and convey complex product information, develop rapport, build strong relationships with customers, and deliver high-impact sales presentations.

• Motivated achiever cited in performance reviews for excellence in relationship building, obtaining appointments, and taking on leadership roles.

• Energetic contributor with demonstrable detail orientation and multi-tasking/organizational proficiency.

SECURITY, LAW ENFORCEMENT. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE

• Committed professional with strong academic record and desire to contribute to [name of organization].

• Highly motivated achiever who demonstrated tenacity, conviction, and fortitude of mind by working full-time while attending college in the evening for ____ years to complete degree, as well as completing rigorous industry certification tracks.

• Meticulous time-manager who can handle highly stressful situations under deadline pressure.

• Solid self-starter with proven ability to quickly develop substantive expertise to prevent employer losses when systems go down.

• Excellent written, verbal, and interpersonal communicator. • Global thinker with experience in traveling to _________.

• Proven, bottom-line-focused law-enforcement professional with more than ____ years of progressive achievements in the field.

• Innovative and visionary leader who brought higher level of service to residents. • A pro at solving problems and maximizing human resources. • Inspiring leader who values employees and their role in the process; developed

mentoring program for personnel seeking promotions. • Solid contributor who garnered reputation for embracing teamwork. • Motivated achiever who earned county’s highest employee rating of _______, along

with the following awards: _______.

TEACHING, EDUCATION. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE

• Strategy-driven professional with unique background in higher-education, corporate, and legal settings, along with excellent skills in project management/development, marketing, and public/donor relations.

• Strong leader with experience in managing and supervising large teams and work groups, as well as exceptional analytical, persuasion, and negotiation skills.

• Visionary critical thinker and problem-solver who conceptualizes both the big picture and the small details.

• Self-motivated achiever who can manage multiple tasks under deadline stress. • Outstanding oral and written communicator who is adept at delivering

presentations, conducting meetings, leading trainings at all levels, as well as cultivating and maintain relationships.

• Success-driven professional _______ with experience highly applicable to college instruction, including management, teaching, and a __-year career in ________.

• Strong leader with unsurpassed interpersonal skills. • Excellent communicator and presenter.

• Visionary, focused training-development professional and trainer with ____ years of experience in [number of employees]-employee major corporation and ____ years of experience in development and implementation of a corporate safety program for a state university campus facilities department.

• Motivated achiever with expertise in program development and training, systems analysis, systems design/development, program design/development, program auditing, program tracking, and providing hands-on training.

• Highly energetic and enthusiastic contributor with the tenacity to see programs through from start to finish and ensure positive outcomes, including reduced costs and increased productivity.

• Excellent oral and written communicator who is adept at delivering effective presentations, as well as facilitating group activities/training.

• Dedicated, enthusiastic, creative, resourceful professional with innate teaching/leadership skills, public speaking/presentation skills, public-relations skills and experience living/working/studying abroad.

• Highly dedicated teaching professional, committed to excellence in developmentally appropriate early-learning practices, assessing children individually, and developing and implementing individual educational programming (IEP) to meet the unique needs of each child.

• Insightful interpersonal communicator and child advocate who is well spoken, employs diplomacy, honors confidentiality practices, and collaborates effectively, frequently functioning as liaison/service coordinator among families, early-childhood specialists, and social-service agencies.

• Skilled classroom teacher experienced in teaching groups spanning broad range of abilities.

• Compassionate practitioner who strives to provide least-restrictive classroom opportunities through inclusive strategies for typically developing children, as well as those with special needs, such as Autism, Asperger’s, Oppositional Defiance Disorder, along with a range of physical challenges and developmental delays.

• Exemplary leader with unsurpassed work ethic and reputation for navigating political structure, tactfully and effectively advocating for program needs through boards of directors, steering committees, and owner-operators in both non-profit and for-profit environments.

• Effective bottom-line watchdog with extraordinary ability to develop and implement effective programming on a shoestring budget.

TECHNICAL (NON-COMPUTER), SCIENCE. REMEMBER TO INCLUDE SUBSTANTIATION WHENEVER POSSIBLE.

• Success-driven professional with ____ years of technical experience in a fast-paced, constantly changing, customer-service environment that is highly applicable to [name of] position.

• Proven problem-solver with strong analytical skills, as well as ability to multi-task and perform independently and cooperatively.

• Outside-the-box thinker who can resolve complex situations. • Loyal, dependable, responsible self-starter with proven ability to lead and train. • Excellent verbal and interpersonal communicator who is adept at developing and

maintaining effective customer relationships. • Motivated, intelligent achiever who is enthusiastic about learning new technologies,

enhancing current technical expertise, and applying transferable skill sets.

• Solutions-driven biomedical-engineering professional with significant experience in biomedical engineering and customer service, as well as leadership skills, strong aptitude in organization, computers, problem solving, and interpersonal relations.

• Motivated achiever with proven expertise in analyzing, evaluating, troubleshooting, diagnosing, and resolving medical equipment problems, as well as developing and installing medical devices; gained expertise through internship while earning biomedical engineering degree.

• Strong administrator who gained significant leadership and teaching skills through volunteering.

• Skilled problem-solver who thrives on challenges and solves problems by thinking logically and methodically.

• Competent technician consistently recognized by employers and cited by supervisors as a “real asset” for taking care with measurements, performing to highest standards, maintaining files in good order, transmitting information to investigators in a timely way, informing investigators of variances in procedures or measurements, interacting well with patients to assure they are comfortable, keeping up to date on newest methods/information, and maintaining lab.

• Excellent communicator who is fluent in reading and writing [name of language] and knows some [name of language].

• Dedicated, well-educated researcher with Master of Science in ______ and degree in ______.

• Consistently strong performer in laboratory projects with solid knowledge base in microbiology, molecular biology, cell biology, veterinary, and biochemistry science.

• Motivated achiever who maintains high standards of laboratory work and analytical thinking and is highly experienced in performing DNA extraction, PCR, gel electrophoresis, and genotyping.

• Efficient, self-motivated, detail-oriented self-starter with excellent project-management skills and experience in data analysis and maintenance.

• Strong communicator and enthusiastic team player who also excels independently.

• Dedicated researcher with consistently strong performance in laboratory projects and solid knowledge base in _______.

• Motivated achiever who maintains high standards of laboratory work and analytical thinking.

• Organized, detail-oriented self-starter with excellent project-management skills. • Enthusiastic team player who also excels independently. • Strong communicator with track record that includes making oral presentations,

lecturing to students, and writing technical reports and theses.

• Enthusiastic, rising electrical engineering technology professional with relevant experience and expertise in use of high-tech equipment for analysis, documentation, and presentation; NC programming; computer hardware interface; and circuit design/PCB construction.

• Honest, reliable, punctual team player who exceeds expectations. • Motivated achiever and problem-solver who will do what it takes to get the job done. • Energetic self-starter who is enthusiastic about learning new technologies,

enhancing current technical expertise, and applying transferable skill sets. • Solid communicator who can explain technology in easy-to-understand terms; fluent

in ______.

• Dynamic chemist and consistently strong performer in pharmaceutical laboratory projects.

• Confident team organizer, laboratory manager, and decision-maker, specializing in troubleshooting and producing accurate, error-free, timely work; adept at rapidly catching details that others might miss.

• Enthusiastic self-starter who quickly adapts to changing environments and grasps new techniques; cited by supervisors as fast learner who is always willing to assist others and do what it takes to get the job done.

• Motivated achiever who maintains high standards of laboratory work and analytical thinking.

• Detail-oriented self-starter with excellent organizational and project-management skills.

• Strong interpersonal communicator and enthusiastic team player who also excels independently.

Chapter 4: Identifying and Portraying Transferable and Applicable Skills What do employers look for in the candidates they hire? In a nutshell, they look for a set of skills, experience, and a record of accomplishments that suggests that the job-seeker can contribute similarly to their organization. In the later stages of the hiring process, particularly the interview stage, the job-seeker’s personal characteristics, as well as chemistry, rapport, and “fit” between job-seeker and employer, enter the picture.

While no single element is necessarily more important than the others, skills deserve significant attention because skills portrayal comprises a large portion of the job-seeker’s marketing campaign, especially in the resume and cover letter. Employers generally seek candidates with a certain set of skills very specific to a given job. These types of skills, often referred to as “hard skills,” frequently are required in technical jobs; for example, in this ad for a GIS (Geographic Information Systems) Developer/Analyst:

• Knowledge of one or more GIS packages and GIS programming languages. • May be specialist in a technical area such a photogrammetry, remote sensing/

image processing, GPS or in applications such as cadastral, AM/FM or environmental.

• Aware of web-authoring development tools. • Knowledge of operating systems (UNIX or NT) knowledge of relational database

theory and application. • Experience in implementing GIS Standards.

Beyond hard skills, another set of skills, known as “soft skills,” are extremely important because employers seek candidates with various subsets of these skills in nearly every job. Because these soft skills are applicable to so many jobs and because they are portable as you leave one job and seek out another, they are often called “transferable” skills.

The deft use of transferable skills should pervade your job search and play a key role in your resume, cover letter, and interview strategies.

What are transferable skills? Simply put, they are skills you have acquired during any activity in your life — jobs, classes, projects, parenting, hobbies, sports, virtually anything — that are transferable and applicable to what you want to do in your next job.

In resumes, cover letters, and during interviews, you should always portray your skills as applicable to the job you seek. If you have good experience and you’re seeking in a job in the same field you’ve pursued in the past, portraying your skills as transferable is relatively easy. But if you are changing careers and seeking to do something entirely different from what you’ve done in the past, or you are a college student or other entry-

level jobseeker without much experience, you have a much more difficult task ahead of you.

Know your skills. While this guideline sounds like a statement of the obvious, I was constantly amazed at the number of clients of my former resume-writing service who could not identify their own skills. Many cannot describe their skills without looking at a master list. Others identify skills that have little to do with the type of job they seek while overlooking skills that are crucial to their desired job. In my experience, it’s better for job-seekers to work through a process or assessment to identify their skills than it is to simply review a list of skills and pick out the ones you feel you possess. By asking yourself a number of probing questions, you can assess your skills more honestly and accurately than by choosing them from a list. Here are some ways to identify your skills: Use our Transferable Skills Worksheet.

On her “Damn Good” Web site, the late Yana Parker listed exercises for all types of job-seekers to use to uncover their skills:

• Adult Job Hunters in Career Transition: http://www.damngood.com/jobseekers/skills-transition.html

• High School Students and Young Adults: http://www.damngood.com/jobseekers/skills-students.html

• Adults Just Entering the Workforce (minimal or no paid experience): http://www.damngood.com/jobseekers/skills-adults.html

• College Students and Recent Grads: http://www.damngood.com/jobseekers/skills-college.html

Know the skills that employers most look for. The best way to learn what skills employers in your field look for is to scrutinize wants ads and Internet job postings of the employers and jobs that interest you. Refer to Chapter 3 on keywords for more about how to zero in on these skills. If you review a lot of ads and job postings, you’ll soon realize that nearly all employers look for certain skills. Various experts have produced lists of these commonly sought skills, and all differ slightly, but you’d probably find general agreement about the following Big Five: 1. Communication skills 2. Interpersonal skills 3. Teamwork skills 4. Leadership skills 5. Computer/Information technology skills

Among the first three, of course, several combinations are possible, such as interpersonal communication skills, interpersonal/teamwork skills, and so forth.

A second tier of most-in-demand skills might look something like this: 1. Adaptability/flexibility skills 2. Problem-solving skills 3. Organizational skills 4. Analytical skills

5. Quantitative skills

Know how to describe and portray your skills in your job-search communications so that employers will know you have the right stuff.

Let’s first look at the career-changer’s dilemma first. I was once asked to create a resume makeover for a woman who wanted to become an account representative (sales, in other words). I won’t tell you what field she sought to change from; see if you can guess it from this entry on her old resume about her current job:

• Utilize personal computer for word processing, spreadsheets, and graphic design including internal/external correspondence, reports, procedure manuals and presentations.

• Create and distribute a variety of queries and reports using Access. • Process confidential employee records such as salary changes, vacation/

absenteeism reports and performance appraisals, etc. • Complete and submit invoices to process for payments. • Schedule meetings/appointments and make travel arrangements. • Accountable for reconciliation of expense reports. • Develop and maintain product application guides using flowcharts.

Did you guess secretary? You’re right. Her resume screams “secretary,” not account representative.

I told her that if she really wanted an account rep position, she was emphasizing the wrong skills. She should not have been emphasizing clerical and secretarial skills -— or even computer skills. None of those skills is even mentioned in the ads she sent me typifying the kind of job she wanted.

I told her she should be emphasizing sales, customer service, interpersonal, and communications skills. Almost nothing in her current job — the way she portrayed it on her old resume — supported her desire to be an account rep. Yet, I’m sure her job requires great interpersonal skills, and she interacts with lots of different people and solve the problems of her boss and others. Those are the kinds of skills needed in the account rep jobs.

For example, I told her that instead of saying “Schedule meetings/appointments and make travel arrangements,” she should say “Interact with a wide variety of personalities to schedule meetings and make travel arrangements.”

That’s what you need to do if you’re seeking a new job. Think of everything you’ve done in terms of how it is transferable to what you want to be doing and portray it that way.

For every item on your resume, think: How can I portray this skill so that it supports the idea of doing what I want to do in my next job? If you can’t make it support what you want to do, leave it out.

The classic examples I show my students about how a college student can portray transferable skills come from Donald Asher’s book, From College to Career, one of the best resumes books available for college students.

Look at how Asher takes a typical lowly job held by a college student, that of receptionist, and portrays it as applicable to her desire to work in finance:

• Proved ability to deal with a wide range of individuals, including high-net-worth investors and institutional money manager, in a stressful and time-sensitive environment.

• Gained knowledge of financial markets and instruments, especially stocks, bonds, futures and options.

Now see how he makes a waitress seem like just the person you’d want to hire in an entry-level marketing job by portraying her skills as transferable:

• Act as a “sales representative” for the restaurant, selling add-ons and extras to achieve one of the highest per-ticket and per-night sales averages.

• Prioritize and juggle dozens of simultaneous responsibilities. • Have built loyal clientele of regulars in addition to tourist trade. • Use computer daily.

For a discussion of how to portray transferable skills in a cover letter, read an excerpt on the subject from my book, Dynamic Cover Letters for New Graduates.

To know what skills to emphasize, you will probably have to do some research on the company at which you seek employment and the particular job you’re applying for. If you’re responding to an ad, it’s easy to find clues right in the ad to the most important skills. You can also scarcely go wrong by emphasizing the skills that virtually all employers are looking for, such as teamwork, communications, interpersonal, and leadership skills. Follow this link to see a detailed list of transferable skills.

Chapter 5: Powerful Verbs Concrete and powerful verbs are the engines that drive your resume. They help depict you as a dynamic and action-oriented achiever.

When resumes first started being submitted via the Internet, the battle cry became “Nouns!” instead of verbs because after resumes were scanned, they were placed in keyword-searchable databases. Nouns were important because keywords are more likely to be nouns than verbs. As we’ve seen in Chapter 2, nouns/keywords are still important, but the noun frenzy that accompanied scannable resumes has died down as career experts recognized a good action verb is usually the best way to kick off each bullet point describing your job activities and accomplishments.

Verb Guidelines ­ Remember to use present-tense verbs for your current job except for obvious cases of

past accomplishments in your current job. Use past-tense verbs for your past jobs. ­ Vary your verbs. Avoid beginning consecutive bullet points with the same verb. ­ Keep verb forms parallel (more about this subject in Chapter 6, Keeping it Parallel).

Generally, use simple present-tense verbs in describing your current job, not present-participle (-ing) verbs.

­ Watch tricky verbs, such as “lead” (present tense). The past tense of “lead” sounds like the metal, “lead,” but is spelled “led.”

­ Apply the “So what?” question. Does each bullet point in your resume arrest the reader’s attention and excite him or her? Or does it inspire the reader to ask “so what?” To avoid a “So what?” response, use picturesque verbs.

Empowering weak verbs Some verbs just don’t pack the punch that others do. Some examples:

Weak: Involved in identifying pertinent documents for depositions in complex antitrust litigation. Why it’s weak: It really doesn’t show any effort or accomplishment to be involved in an activity. Better: Participated in identifying pertinent documents for depositions in complex antitrust litigation. Even better: Contributed to identifying pertinent documents for depositions in complex antitrust litigation. Or: Identified pertinent documents for depositions in complex antitrust litigation. (Does it really matter that you weren’t the only one doing the identifying?) OR Played key role in identifying pertinent documents for depositions in complex antitrust litigation.

Weak: Worked with minimal supervision. Why it’s weak: “Work” is too generalized. Everyone works. It’s better to be specific. Better: Performed with minimal supervision.

Even better: Excelled with minimal supervision.

Frequently when job-seekers use “work” in resumes and cover letters, they mean it in the sense of working with others. In that case, “interact” or “collaborate” are better word choices. Weak: Work with technical advisers, project managers, and operations staff as part of a team to support large infrastructure of labor-management hardware and software. Better: Collaborate with technical advisers, project managers, and operations staff as part of a team to support large infrastructure of labor-management hardware and software.

Weak: Received Employee of the Month honor. Why it’s weak: “Receive(d)” doesn’t give credit where it’s due and suggests a very passive activity. Better: Earned Employee of the Month honor. OR: Won Employee of the Month honor. Another example: Weak: Received telephone calls from users inquiring how to use specific software. Better: Efficiently responded to user phone inquiries users on how to use specific software

Weak: Assigned to open new branch office.Why it’s weak: “Assigned” fails to recognize that you were probably assigned because your supervisor knew you had the skills to do a great job.Better: Selected by management to open new branch office.OR: Chosen by management to open new branch office.Even better: Selected by management to open new branch office based on superior performance.

Weak: Used technical and fundamental analysis techniques to manage and trade futures portfolio. Why it’s weak: You can usually zero in more directly on a better verb. Better: Applied technical and fundamental analysis techniques to manage and trade futures portfolio. Even better: Deployed technical and fundamental analysis techniques to manage and trade futures portfolio.

Weak: Gave effective presentations to diverse audiences.Why it’s weak: “Gave” is just not a very dynamic verb.Better: Delivered effective presentations to diverse audiences.OR: Effectively presented sales pitch to diverse audiences.

Weak: Used technical and fundamental analysis techniques to manage and trade futures portfolio.Why it’s weak: You can usually zero in more directly on a better verb.Better: Successfully called on major insurance companies and presented firm’s technical capabilities.

Weak: Was a writer for a catalog company.Why it’s weak: A more colorful and descriptive alternative to the verb “to be” is almost always available.Better: Wrote effective copy for catalog company.

Weak: Did a business plan as part of a class project.Why it’s weak: Again, a more colorful and descriptive alternative to the verb “to do” is almost always available.Better: Created a business plan as part of a class project .

Don’t turn perfectly good verbs into nouns.

Weak: Aid in development and implementation of dealer Web site.Why it’s weak: “development and implementation of” is a wordy noun phrase.Better: Aid in developing and implementing dealer Web site.

Weak: Provide leadership for staff of 10.Why it’s weak: You can “cut to the chase” and use a more powerful verb.Better: Lead staff of 10.

Powerful Verbs for Your Resume: Alphabetically

A Accelerated Accomplished

Achieved Acted Activated Adapted Addressed Adjusted Administered Advanced Advertised Advised Advocated Aided Allocated Analyzed Answered Applied Appraised Approved Arbitrated Arranged Ascertained

Assembled Assessed Assigned Assisted Attained Augmented

Authored Authorized Awarded

B

Balanced Began Boosted Briefed Budgeted Built

C

Calculated Captured Cataloged Centralized Chaired Charted Checked Clarified Classified Coached Collaborated Collected Combined Communicated Compared Compiled Completed Composed Computed Conceived Conceptualized Condensed Conducted Conferred

Configured

Conserved Consolidated Constructed Consulted Contacted Continued Contributed Controlled Converted Conveyed Convinced Coordinated Corresponded Counseled

Crafted Created Critiqued Cultivated Customized

D

Debugged Decided Defined Delegated Delivered Demonstrated Designated Designed Detected Determined Developed Devised Diagnosed Directed Discovered Dispensed Displayed Dissected Distributed Diverted Documented Drafted

E

Earned Edited Educated Effected Eliminated Emphasized Employed Encouraged Enforced Engineered Enhanced Enlarged Enlisted Ensured Entertained Established Estimated Evaluated Examined Executed Expanded Expedited Experimented Explained Explored Expressed Extended Extracted

F

Fabricated Facilitated Fashioned Finalized Fixed Focused Forecasted

Forged Formed Formulated Fostered Found

Founded Fulfilled

Furnished

G

Gained Gathered Generated Governed Grossed Guided

H

Handled Headed Heightened Helped Hired Honed Hosted Hypothesized

I

Identified Illustrated Imagined Implemented Improved Improvised Incorporated Increased Indexed Influenced Informed Initiated Innovated Inspected Inspired Installed Instituted Integrated Interacted Interpreted Interviewed Introduced

Invented Inventoried Investigated Involved Issued

J

Joined Judged

Jump-started

K

Kept

L

Launched Learned Lectured Led

Leveraged Lifted Listened

Litigated Located Logged

M

Maintained Managed Manipulated Marketed

Masterminded Maximized Measured Mediated Merged Mobilized Modified Monitored Motivated

N

Navigated Negotiated Netted

O

Observed Obtained Opened Operated Ordered Orchestrated Organized Originated Outlined Overcame Overhauled Oversaw

P

Participated Performed Persuaded Photographed Pinpointed Piloted Pioneered Placed Planned Played Predicted Prepared Prescribed Presented Presided Prevented Printed Prioritized Processed Produced Programmed Projected Promoted

Propelled

Proofread Proposed Protected Proved Provided Publicized Purchased

Q

Qualified Questioned

R

Raised Ran Rated Reached

Realigned Realized Reasoned Received Recommended Reconciled Recorded Recruited Reduced Referred Regulated Rehabilitated Related Remodeled Rendered Reorganized Repaired Replaced Reported Represented Researched Reshaped Resolved Responded Restored Retrieved Reviewed

Revised Revitalized Routed

S

Saved Scheduled Screened Searched Secured Selected Separated Served Shaped Shared Simplified Simulated Sketched Sold Solved Sorted Spearheaded Specialized Specified Spoke Sponsored Staffed Standardized Started Streamlined Strengthened Structured Studied Suggested Summarized Supervised Supplied Supported Surpassed Surveyed Sustained Synthesized Systematized

T

Targeted Taught Terminated Tested Tightened Totaled Tracked Traded Trained Transcribed Transformed Transmitted Translated Traveled Tutored

U

Uncovered Undertook Unified United Updated Upgraded Used Utilized

V

Validated Verbalized Verified Vitalized Volunteered

W

Weighed Widened Won Worked

Wrote

Powerful Verbs for Your Resume: By Skill Areas

Communication/People Skills

Addressed Advertised Arbitrated Arranged Articulated Authored Clarified Collaborated Communicated Composed Condensed Conferred Consulted Contacted Conveyed Convinced Corresponded Debated Defined Developed Directed Discussed Drafted Edited Elicited Enlisted Explained Expressed Formulated Furnished Incorporated Influenced Interacted Interpreted Interviewed Involved Joined Judged Lectured Listened Marketed

Mediated Moderated Negotiated Observed Outlined Participated Persuaded Presented Promoted Proposed Publicized Reconciled Recruited Referred Reinforced Reported Resolved Responded Solicited Specified Spoke Suggested Summarized Synthesized Translated Wrote

Creative Skills

Acted Adapted Began Combined Composed Conceptualized Condensed Created Customized Designed Developed Directed Displayed Drew Entertained Established Fashioned

Formulated Founded Illustrated Initiated Instituted Integrated Introduced Invented Modeled Modified Originated Performed Photographed Planned Revised Revitalized Shaped Solved

Data/Financial Skills

Administered Adjusted Allocated Analyzed Appraised Assessed Audited Balanced Budgeted Calculated Computed Conserved Corrected Determined Developed Estimated Forecasted Managed Marketed Measured Netted Planned Prepared Programmed Projected

Qualified Reconciled Reduced Researched Retrieved

Helping Skills

Adapted Advocated Aided Answered Arranged Assessed Assisted Clarified Coached Collaborated Contributed Cooperated Counseled Demonstrated Diagnosed Educated Encouraged Ensured Expedited Facilitated Familiarized Furthered Guided Helped Insured Intervened Motivated Prevented Provided Referred Rehabilitated Represented Resolved Simplified Supplied Supported Volunteered

Management/Leadership Skills

Administered Analyzed Appointed Approved Assigned Attained Authorized Chaired Considered Consolidated Contracted Controlled Converted Coordinated Decided Delegated Developed Directed Eliminated Emphasized Enforced Enhanced Established Executed Generated Handled Headed Hired Hosted Improved Incorporated Increased Initiated Inspected Instituted Led Managed Merged Motivated Navigated Organized Originated Overhauled Oversaw

Planned Presided Prioritized Produced Recommended Reorganized Replaced Restored Reviewed Scheduled Secured Selected Streamlined Strengthened Supervised Terminated

Organizational Skills

Approved Arranged Catalogued Categorized Charted Classified Coded Collected Compiled Corrected Corresponded Distributed Executed Filed Generated Incorporated Inspected Logged Maintained Monitored Obtained Operated Ordered Organized Prepared Processed Provided

Purchased Recorded Registered Reserved Responded Reviewed Routed Scheduled Screened Submitted Supplied Standardized Systematized Updated Validated Verified

Research Skills

Analyzed Clarified Collected Compared Conducted Critiqued Detected Determined Diagnosed Evaluated Examined Experimented Explored Extracted Formulated Gathered Inspected Interviewed Invented Investigated Located Measured Organized Researched Reviewed Searched Solved

Summarized Surveyed Systematized Tested

Teaching Skills

Adapted Advised Clarified Coached Communicated Conducted Coordinated Critiqued Developed Enabled Encouraged Evaluated Explained Facilitated Focused Guided Individualized Informed Instilled Instructed Motivated Persuaded Simulated Stimulated Taught Tested Trained Transmitted Tutored

Technical Skills

Adapted Applied Assembled Built Calculated Computed Conserved

Constructed Converted Debugged Designed Determined Developed Engineered Fabricated Fortified Installed Maintained Operated Overhauled Printed Programmed Rectified Regulated Remodeled Repaired Replaced Restored Solved Specialized Standardized Studied Upgraded

Utilized

Action Verbs in Action: Resume Bullet Points that Kick Off with Powerful Verbs

“A” Action Verbs in Action: Sample Resume Bullet Points • Accelerated time-to-market for embedded software by 25 percent through use

of appropriate software quality tools, improved debugging methods, and timely personnel training.

• Accomplished shift from Large Quantity Generator status to Small Quantity Generator Status.

• Accounted for more than 25 percent of company’s revenues. • Achieved profitability in highly competitive industry and significant growth of

services in all market categories against 8 direct competitors. • Acted as co-facilitator for work group and partnered with facilitator to help

coordinate group’s work. • Added four new customers, a new industry, and more than $1 million in

revenue.

• Address deeply rooted, beneath-the-surface systemic causes of organizational problems/conflicts instead of merely tackling known symptoms.

• Administer $2 million in contracts with City of Orlando to operate Visitors Bureau and Economic Development Programs.

• Advised management regarding accounting processes, findings, and financial performance.

• Aligned and trained management staff to focus on attaining world-class service levels through quality feedback to staff, utilizing Witness Monitoring System, top-level training programs, and targeted interviewing/hiring specifications.

• Applied global experiences and localized process to create relevance to Japan, which involved learning entire process and identifying high leverage points in Japan context.

• Architected operational and financial business cases for outsourcing. Assessed effectiveness of 16,000-employee Symantec’s global payroll operations (APAC and EMEA).

• Assumed and maintained P&L responsibility for administrative departments, including Human Resources, HRIS, MIS, Training and Development, Safety, Security, Internal Audit, Benefits and Compensation, Legal, Insurance, Travel, and Internal Investigations.

• Assured programmatic and budgetary compliance of programs according to funding objectives.

• Attracted 33 new corporate memberships over 12 months after corporate membership campaign design and implementation.

• Audited corporate client reports of portfolio holdings and transactions on accounts containing equities, fixed income, and derivatives.

• Authored paper for publication in New Jersey Association of School Business Officials magazine on implications of Sarbanes-Oxley Act to New Jersey School Districts.

• Avoided $700,000 annual cost through negotiation of multiyear master lease agreement with U.S. Government.

• Awarded U.S. patent for developing solution to common industry problem related to calibration; solution resulted in lower maintenance cost for customers.

  “B” Action Verbs in Action: Sample Resume Bullet Points

• Benchmarked specifications for systems implementation. • Bolstered productivity and saved company approximately $10 million through

playing key role in restructuring company; reengineered all financial processes and related systems; redesigned all related jobs, resulting in enriched staff development; reduced headcount from 1,500 to 1,000.

• Boosted sales to $2.6 million from $450,000. • Broadened target audience to include corporate travel managers, meeting

planners, and consumers. • Brokered US Treasury and European fixed-income cash, futures, and options,

calculated risk, and executed trades on multiple trading platforms. • Brought strong management discipline and Asian-market expertise to role as

board director who assumes operational oversight in absence of COO.

• Built and implemented employee-owned development matrix for all management and call-center staff; selected, trained, and tested employee base to support continued educational and career objectives.

  “C” Action Verbs in Action: Sample Resume Bullet Points

• Captured 57 percent of North American-served market. • Chair corporate-wide Software Configuration Review Board. • Championed development of software simulation and modeling methods to

assist marketing in determining customer’s “voice” -- procedure is now SOP. • Changed paradigm for district’s copy center in collaboration with Management

Information Systems and transformed it from district-subsidized operation to one that has produced hundreds of thousands of dollars in positive cash flow for the last two years.

• Cited as “best producer” by Director of Development, who said, “He always manages to strike a comfortable balance between encouraging and facilitating creative people like me and looking out for the needs of the company.”

• Clarified and confirmed database specifications of end-users and offered additional suggestions or alternatives.

• Closed $15 million contract negotiation that accounted for 45 percent of company orders in 2011; generated more than 50 percent of total company revenue.

• Co-facilitated two sets of monthly meetings, one with full group of 18 provider representatives plus county representatives, and a second with key representatives from larger group.

• Coached partners on internal company dynamics and steps for developing business and marketing plans so they could learn to write their own.

• Codified rating system to concentrate rehabilitation impacts. • Collaborate with hospital and regional medical center in-house legal

departments on regulatory compliance cases. • Combined technical and management skills while mentoring group members as

they resolved complex technical issues and provided expert technical advice to management for business decisions.

• Commanded contingency operations and established safety programs at three austere flying locales supporting UN operations; supervised 200+ personnel at each site and earned Outstanding Unit Safety Award.

• Commended at project’s end and identified as invaluable contributor who provides “insight, clarity, and definition.”

• Communicated consistently and proactively with team members via phone and e-mail between meetings, coordinated meeting notes, and helped team members with individual work plans.

• Completed successful name change and followed up by developing new branding platform, logo, and tagline that accurately captures and identities organization’s personality, values, and objectives and will articulate its mission and package it for savvy, heavily pitched funding audience.

• Conceived and led initiative that saved $1 billion annually in industry settlement costs and eradicated costly customer error by eliminating manual customer input.

• Conducted two all-customer surveys; reported results to internal partners with issue, cause, and resolution outline to significantly impact internal and external customer satisfaction.

• Consolidated marketing-services organization in 45 days. • Constructed and presented sales forecasts and competitive analyses. • Consult with business and community leaders to respond to diversity concerns

and issues. • Contributed to annual giving campaign’s success, exceeding $450K goal by

$100K through increased marketing and e-giving technology implemented on website and through printed materials.

• Convinced management to re-formulate existing local brand, refine its brand position, as well as redesign its graphics and packaging to align with its updated positioning, resulting in significant volume increase and long-term brand growth.

• Coordinate all facets of the program, including curriculum development, teaching, training, volunteer management, staff recruiting, and grant writing.

• Counseled three clients; conducted informational interviews with customers and staff members for VP of Environmental Health and Safety and provided feedback, resulting in defining new work processes to increase customer satisfaction and employee job satisfaction; collaborated with Art Museum Director’s team during major transition and change, resulting in on-time new museum opening with intact and cordial team; conducted workshops on Change Leadership.

• Crafted decision memos at request of Prime Minister of Bangladesh and US President; laid foundation that influenced Congress to approve unprecedented buy-back of $400M aircraft program from Thailand.

• Created organizational design and built effective teams; structured and led new Information Management Division, including Business Response Team, Quality Assurance Group, and Application Services Team.

• Cultivate strong relationships with city, volunteers, and key constituents.   “D” Action Verbs in Action: Sample Resume Bullet Points

• Decreased inbound volume into help-desk support systems by more than 20 percent by expanding and refining Comerica University program to encompass client base as well as internal associates, delivering Certified Equity Edge Expert program that trained clients to utilize online tools.

• Define world area budgeting, forecasting, revenue, and profitability objectives. • Delighted management and employees by redesigning job descriptions, using a

“Vision for Success” statement to illustrate successful job performance. • Delivered annual revenue of $1.5B annually across Europe/Middle East/Africa,

accounting for 20 percent more revenue and profit than comparable operation in North America delivered.

• Delivered presentations to American community on travel opportunities in Western and Eastern Europe, Africa, Asia, and North America.

• Demonstrated product-knowledge growth and enhanced external customer contact through constant communication with some of the financial world’s most demanding and knowledgeable people -- hedge-fund managers, traders, and operations personnel.

• Deploy excellent political skills and contacts to testify to New Jersey Education Finance Program task force and legislative committees about public education in New Jersey.

• Designed E-Plan and managed software development, adaptation, and interface with regional and national hospital-provider market-share leaders.

• Determine annual unit and gross-profit plans by implementing sales and marketing strategies and analyzing trends and results.

• Developed 5-10 year strategies and plans; identified and exploited new business opportunities to achieve objectives.

• Devised strategic marketing and sales plans to improve revenues, market share, and profitability.

• Discovered and identified significant differences among funding levels that threatened interference with focus on work plan.

• Dissuaded venture capitalists from canceling $25-million investment client needed for upcoming payroll.

• Doubled annual subscription revenue in both 2007 and 2008, to $4M/year in 23-country Eastern European market.

• Drafted and responded to motions; prepared and responded to discovery related to complex litigation case set for trial.

• Drew from project experience to co-author three-part series of articles, on marketing for consultants, which was published in online organizational-development magazine.

  “E” Action Verbs in Action: Sample Resume Bullet Points

• Earned Boys & Girls Club of the USA’s Association of Boys & Girls Club Professionals Award of Excellence in Leadership, Award of Excellence in Innovation, and Award of Excellence in Program Development.

• Educate employees and the public about how school district earns its money; speak frequently at local service clubs and professional conferences, serve as guest lecturer for classes at local universities, and appear as TV/radio guest.

• Emphasize excellent customer service internally and externally; created new ways of communicating with customers that helped increase enrollment for various programs by 75 percent over past two years.

• Enabled company to sustain itself through industry downtimes by developing preplanned marketing initiatives and clear marketing strategy that can be updated as company goals

• Encouraged upward mobility of females and minorities in professional Boys & Girls Club positions across upstate New York and secured training funds to provide them leadership-development opportunities and job-related training.

• Engineered $US 50 million annual technology spend; obtained technology savings/expense reductions of $US 4.5 million, including $US 0.7 million in technology employee and consultant staff reductions.

• Enhanced processes, procedures, and controls, as well as MIS development, throughout Accounting and Finance Division.

• Enlisted internal staff, including marketing, operations, and systems developers, to QA-test system without increasing staffing costs.

• Ensure that entire school district focuses on maximizing use of resources -- not how to spend the budget, but rather on programs that will best meet student needs and improve student achievement, as well as enhance operating effectiveness and efficiency.

• Entered into successful barter deals that included extensive activity with government bodies in Malaysia, Brunei, and Thailand, exchanging for rice, sugar, and wheat for the Philippines.

• Escalated critical issues and implemented strategies for their timely resolution. • Established $1.4M annual revenue hotel business in region, representing 23

percent of all revenue from this market segment in Europe/Middle East/Africa. • Evaluated processes and implemented changes that improved production and

effectiveness as well as fiscal accounting procedures. • Examined markets and backtested trading theories using technical analysis of

charts. • Exceeded plans for growth, achieving revenue of $100 million within two years

while maintaining high profitability levels. • Excelled during more than 10 years as leader in Boys & Girls Club of the USA’s

preeminent system of recruitment, training, and career education that develops mission-focused leaders for Boys & Girls Club movement.

• Executed turnaround via non-cash acquisition of local equity, converting to wholly foreign owned.

• Expanded strategic alliance and public-relations activities. • Extended business field to China and Japan.

  “F” Action Verbs in Action: Sample Resume Bullet Points

• Facilitated Board of Directors and managed technical, marketing, operational, and financial teams.

• Focused company’s resources on middleware product line connecting devices to the Internet without a PC.

• Followed up Susquehanna Corporation corporate survey with focus groups to define specific challenges this territory was facing.

• Formulated strategy, prepared proposals for company products and services and provided business leadership to program management.

• Founded consulting practice focusing on healthcare clientele requirements and delivering comprehensive management and business-development solutions to healthcare providers, suppliers, and group-purchasing organizations.

• Functioned in senior-management role at for-profit subsidiary of regional integrated delivery network conglomerate with operations in four states and revenue from eight for-profit firms exceeding $40 million.

  “G” Action Verbs in Action: Sample Resume Bullet Points

• Gained international experience with manufacturing license, distributor and representative agreements with customers in Southeast Asia and South America.

• Gathered extensive competitive data and audited competitors’ Web sites and positioning to identify target market.

• Gave IBM competitive advantage by designing customer experience metrics to measure satisfaction, enabling IBM to become only company in the industry that could provide reduced expenses by $2 million yearly.

• Generated 35 percent increase in annual subscription revenue to $27M in 1998, exceeding budgeted 25 percent growth by $2M.

• Guided learning modules for faculty development and enhanced learning environments.

  “H” Action Verbs in Action: Sample Resume Bullet Points

• Hired, trained, and supported Account Executives in six related Midwest industries; hired and trained more than half of existing sales force.

• Honored with company special recognition award for outstanding performance for Reactor Center project.

  “I” Action Verbs in Action: Sample Resume Bullet Points

• Identified and implemented $100 million+ in expense savings. • Implemented IT cost-allocation model, resulting in equitable redistribution of

IT costs back through corporation and clearer understanding of departmental technology expenses.

• Improved cash flow from a negative $13 million to positive cash flow by restructuring company.

• Initiated capital funding in conjunction with investment bankers and venture capitalists.

• Instituted project-management policies and procedures, resulting in standardized system to define, categorize, and track projects.

• Integrated new Business Analyst team into organization, resulting in improved interaction between IT and its customers and alignment of IT initiatives with departmental goals.

• Interacted with CEOs and top executives from various medical equipment, networking, software, and semiconductor companies.

• Interpreted policy and applied federal and state laws to employee-relations issues.

• Interviewed lay and expert witnesses. • Introduced new Problem Management process focused on defect resolution

using severity codes. • Invented and headed development of all core technologies, including ion

implantation equipment, semiconductor process applications, and use of proprietary doping materials and chemicals.

• Investigated allegations of discrimination, sexual harassment, and unfair employment practices.

• Invited to serve three-year term on community-development committee. • Isolated and reduced waste streams within facility.

  “J” Action Verbs in Action: Sample Resume Bullet Points

• Juggled multiple projects on tight deadlines covering numerous diverse areas.   “K” Action Verbs in Action: Sample Resume Bullet Points

• Kept 10-person team motivated to complete multi-faceted mission-driven assignment, under deadline and under budget.

  “L” Action Verbs in Action: Sample Resume Bullet Points

• Launched pan-European UBT and Cartoon Central into 542,000 cabled households, generating $2.2M in annual revenue and establishing Cartoon Central as region’s No. 2 children’s channel.

• Learned strategies and market terminology during simulated trading sessions with senior traders.

• Led company-wide strategic team developed to redefine and align services and responsibilities of customer care and distribution operations groups.

• Leverage clients’ competencies by providing a common vision and creating an energetic, inspired, and honest atmosphere.

• Liaised with vendors and manufacturing department to ensure high-quality, yet low-cost, production methods.

• Lowered customer tool cost $500,000 annually through implementing process changes.

  “M” Action Verbs in Action: Sample Resume Bullet Points

• Maintained supportive, neutral posture and encouraged continuing collaboration and problem-solving strategies.

• Managed successful launch of 3 Danish and Swedish customized entertainment networks.

• Met goals ahead of schedule and assisted in strategic direction of product and business development.

• Minimized wasteful spending and ensured consistency among schools by partnering with Facilities Division and Purchasing Departments to develop standardized furniture and equipment package for all new schools.

• Modeled constructive group-member behavior to inspire team members to become active, constructive participants.

• Monitored staff and program effectiveness to ensure residents received quality service at limited costs and free of liability by collaborating with board of directors to establish and implement policies and long-term plans.

• Motivated 40-manager team to develop “zone concept” by dividing large team into smaller zones to focus on needs of those markets.

  “N” Action Verbs in Action: Sample Resume Bullet Points

• Negotiated multi-million-dollar aircraft upgrade proposals for company products and services supporting United Kingdom AH-64 Apache fleet.

  “O” Action Verbs in Action: Sample Resume Bullet Points

• Obtained factual information concerning employee/management inquiries or complaints.

• Opened channels of communication and encouraged team members to take active role in team development and accessing resources.

• Orchestrated decrease in sales expenses by 20 percent while increasing sales productivity by expanding alliance partner network.

• Organized workforce and service flow for entire resort. • Oriented and trained new top-management team in product-line unique sales

points and product sales strategies. • Outperformed peers in constructing online reports with Albuters and Infocast. • Overcame internal obstacles and ensured buy-in by product managers in new

diamond technologies. • Oversee market development, financial management, and operational

management. • Own, operate, and function as Senior Organization Consultant for international

consulting/educating/training company specializing in improving individual and organizational performance.

  “P” Action Verbs in Action: Sample Resume Bullet Points

• Participated in developing and implementing unique computerized claims system.

• Partnered with team leaders to design strategy to address conflicting priorities. • Performed legal research and drafted legal memoranda regarding employment

law, personal injury, contract disputes, trademark law, and environmental law issues.

• Planned for and co-facilitated monthly meetings of 20+-member group, assisted client in initial steps to develop outcome measures, and created outline for policies and procedures manual.

• Played key role in business development, branding, planning, marketing, and Web design.

• Practice health-care law, representing academic medical center. • Prepared experts and witnesses in fast-paced legal environment of firm dealing

with construction defect, personal injury, and employment law. • Presented program to Boeing senior staff and company president, CEO, and

founders. • Preside over all board meetings and perform executive-director functions. • Priced options deals using Derivatech and Bloomberg; calculated delta and vega

hedges. • Prioritized annual must-do projects, introducing new products and programs,

managing group’s product life-cycle efforts in optimizing inventory of standard and non-stock standard SKUs, market segmentation, and professional development for staff employees.

• Procured funding through private grant to continue counseling program. • Produced business results and market-share growth, as measured by unit case

volume sold in this region where business size is almost 50 percent of entire Japan business.

• Project-managed automated work centers, an $18M, state-of-the-art automated manufacturing facility for clinical trials manufacturing and R&D.

• Promoted appropriate integration of evaluation system with other systems throughout division, including performance contracting, continuous quality improvement, and management information system.

• Promoted regularly throughout tenure at company. • Propelled company to meet forecasted numbers and achieve 20 percent growth

year over year in an industry where average growth was 10 percent. • Provided ongoing support in both business and marketing strategies. • Purchased online assets of Z-Web, acquiring two portals and built new

  “Q” Action Verbs in Action: Sample Resume Bullet Points

• Qualified new accounts and grew revenue within territory. • Quoted current bid/ask and market interests for FX OTC options by telephone

and Reuters.   “R” Action Verbs in Action: Sample Resume Bullet Points

• Ranked in top 1 percent of 300 officers; won Army Maintenance Effectiveness Award.

• Re-engineered process management to improve overall productivity and operational cost efficiency by relocating plant and revising plant layout; reinforced cost-reduction program.

• Realized $80 million in cost savings by implementing suggestion system. • Rebuilt Websites and set up new Web services, producing more than $50,000/

month. • Recommended and prepared project proposals to optimize business and

production needs, thus facilitating corporate and divisional strategy. • Recruited to fill director position as a result of outstanding job performance

and timely delivery of initiatives. • Recruited executives to establish first distribution sales office. • Redesigned HR business processes, leveraging manager self-service via

PeopleSoft. • Reduced machine inventory from $8 million to $2 million; created policies

around use of trials and collaborated with Sales VP/Director to implement these policies.

• Refined salary systems for all levels of employees with compensation programs that included stock options, 401(k), commissions, stock savings plans, bonus plans, and executive SERP plans.

• Reinforced sales process implementation, focusing on sales strategy/target account selling.

• Reorganized cooperating broker program and registration process to maximize profitability.

• Represent clients regarding employment-related issues that typically arise in hospital and medical-center settings.

• Researched and implemented CRM system. • Restructured process management and network marketing of retail stations.

• Reviewed and restructured health-benefit program without reducing benefits to employees; reduced cost from more than $2 million for 225 employees to just over $1.5 million for 600+ employees.

• Revised European-designed products for introduction into U.S. market. • Revitalized events and programs to reflect new organizational image; infused

programming with latest technology and hottest speakers. • Revolutionized customers’ trade capturing processing for reducing intra-day

trade risk. • Rolled out program in two months.

  “S” Action Verbs in Action: Sample Resume Bullet Points

• Satisfied clients by building effective professional and personal relationships with key external/internal stakeholders.

• Saved company $600,000 in first six months through alliance with another provider.

• Secured $8M during funding freeze to save critical programs; secured 33 percent funding increase.

• Selected by Vice President to turn around HMO subsidiary that lost $11.3 million in 2003 and delivered $2.4 million profit within 12 months for largest health insurer in Florida with $4.5 billion in annual revenues and 2.4 million members.

• Settled lawsuit (filed before my employment) pertaining to hotel acquisition. • Shared P&L responsibility for five-state market area. • Shifted manual procedures to automated procedures and processes, thus saving

company more than $500K in a six-month period. • Sold, designed, and managed solutions projects with average total margins of 50

percent in one year. • Solicited, developed and maintained large national accounts, such as MGM,

Target, Sears, Dillard’s, Kohl’s, The Limited, Tommy Bahama, Steve Madden, and Venus Swimwear, among others.

• Solved problem for South Jersey Hospital Authority, which owed contractors hundreds of thousands in sales taxes on Moorestown Hospital construction but did not have sufficient funds to pay them.

• Spearheaded three-year renaming and re-branding process, bringing diverse stakeholders together, delivering multiple presentations, and successfully synthesizing input from various groups.

• Specialized in Change Leadership consulting for a client list that included GenonSys, California Division of Wildlife, California Department of Motor Vehicles, Boeing Aircraft Corporation, Napa Valley Hospital, and more.

• Standardized advertising to reflect focus-group input and ensure delivery of key messages; produced brand standards manual, including print and Web content standards, and logo positioning requirements.

• Streamline operations of New Jersey’s first Charter School District in collaboration with other members of the Superintendent’s Cabinet through eliminating unnecessary bureaucratic procedures.

• Strengthened business-unit relationships and ensured timely delivery of quality deliverables.

• Submitted application packages and recommendations to principals for employment consideration.

• Succeeded in helping client complete plan, remove barriers to collaboration, and stay on track and partner together to fulfill mission to customers.

• Supervised 50 IT professionals with annual operating budget of $5.3 million and $2.6 million capital budget for customer base of 2,000+ employees.

• Support all US and overseas manufacturing operations, as well as sales and marketing business units, in the areas of US and foreign government import/export trade and customs regulations, risk-management analysis, duty-planning preference programs, and policies and procedures.

  “T” Action Verbs in Action: Sample Resume Bullet Points

• Taught Group Work Skills in videoconference course involving Arizona State University and Indiana State College.

• Tested management facilitation and project-management support for six business units simultaneously, as well as testing more than 57 applications.

• Took ownership of region in entrepreneurial manner and performed without supervision.

• Tracked and collected data-reporting program financial performance. • Trained trainers in Marketing 101, Marketing Research, and Membership by

Design for Boys & Girls Club of the USA professionals. • Transferred Chicago Stock Exchange systems to SIAC in New York and

orchestrated business and systems-recovery initiative. • Transformed management information into efficient reporting, greatly

improving firm’s reporting process. • Transitioned health insurance from expensive district-subsidized, self-funded

plan to fully insured plan following year-long school board deadlock. • Traveled extensively to assist clients and consult experts and local counsel with

case analysis, claim management, and case preparation. • Troubleshot and repaired financials that were in disarray following rapid

turnover of three executive directors in three years. • Turned around P&L bottom lines of jewelry industry in Japan.

  “U” Action Verbs in Action: Sample Resume Bullet Points

• Updated Employee Handbook; wrote and implemented policies and procedures for smooth business operations.

• Use strong presentation skills to speak frequently at events on behalf of school district to tout districts’ smoothly operating business and support functions to school communities and the public.

  “V” Action Verbs in Action: Sample Resume Bullet Points

• Verified trades and hedges; reconciled daily accounts. • Visited college campuses to screen and interview prospective math, science, and

language-arts teachers.

• Volunteered to take on name-change project for 100+-year-old organization and teamed up with CEO to help move project forward.

  “W” Action Verbs in Action: Sample Resume Bullet Points

• Won Individual Achievement Award of Excellence for performance. • Wrote arbitration briefs and responses to EEOC charges.

 

Chapter 6: Parallelism: Keeping it Parallel What in the world does the word “parallel” have to do with resumes?

Parallelism in resume writing – or any writing – refers to consistency in grammatical parts of speech. Purdue University’s Online Writing Lab defines parallelism this way:

“Parallel structure means using the same pattern of words to show that two or more ideas have the same level of importance.”

In resume writing, parallelism is important in at least two areas: • The bullet points in your Profile or Qualifications Summary section. • The bullet points describing what you’ve done in your jobs.

Chapter 3 explains parallelism in Profile or Qualifications Summary sections. The idea is to make the parallel, as though each bullet point is completing the same sentence, thus boosting readability. Imagine that each Summary/Profile bullet point I write finishes an unstated but understood sentence that begins: “I am a(n)...” as in:

• [I am a] Seasoned systems analyst with strong commitment to time and resource budgets, new-business development, strategic planning, innovation, technology trends, customer-service needs, and close collaboration with sales and marketing during development.

• [I am a] Competent problem-solver who resolved sales and shipping issues by creating internal customer-care system and saved 20 percent shipping; researched and delivered Web conferencing service for sales that saved 30 percent of travel budgets.

• [I am a] Visionary innovator who partnered with another programmer to create pioneering language-learning software that earned national attention; served as lead analyst for revolutionary legal document generating and tracking product.

... and so on

In the bullet points describing your job functions and accomplishments don’t mix noun and verb phrases. Let’s look at this example:

• Managed and controlled all aspects of company’s West Coast presence. [verb] • Complete ownership of inventory and financial standards. [noun] • Full P&L responsibilities. [noun] • Analyzed market and forecast sales, prepared corporate budgets and monitored

results to achieve ROI objectives. [verb]

Instead, be consistent with verbs: • Supervised inventory and financial standards. • Completely oversaw profit and loss aspects of operation.

Here, the bullet points are correctly parallel, all using simple present tense verbs:

• Solve problems and correct processes to ensure quality service, satisfy customer needs, and assure that company’s interests and resources were efficiently utilized.

• Frequently deliver solutions to urgent, complicated issues thought to be impossible to resolve and earn the gratitude of dealers, sales field reps, and business partners.

• Provide excellent customer service, offering quality products and exceptional assistance for dealers; respond quickly to customer needs and requests.

• Fine-tune processes and initiate clearer information sharing through new forms and communication tools.

• Improve communication and processes with shipping carriers; suggest warehouse process improvement to eliminate shipping errors; assist in analyzing product need and frequency to forecast warehouse stock and ensure its adequacy for demand while reducing inventory without compromising availability.

• Aid in developing and implementing dealer Web site that decreased incoming call volume because dealers can now place their orders online.

In general, use simple present-tense verbs for a current job you still hold and past-tense verbs for past jobs. It gets a bit tricky when you are describing a current job, but you need to highlight a past accomplishment in that job. For example, the current job of the job-seeker above included a one-time accomplishment, as opposed to an ongoing aspect of her job:

• Reduced shipping costs caused by errors in updating dealer database.

Here, there is little choice but to use past tense for this past accomplishment. The parallelism is hampered, but these past accomplishments can be grouped together at the beginning or end of the bulleted list of job functions and accomplishments so the transition from present to past is less jarring to the reader.

Chapter 7: Words to Articulate and Communicate Your Accomplishments The subject of accomplishments in job-search communications is a book unto itself. Literally. Accomplishments are such an important component in job-search communication that I wrote the book You Are More Accomplished Than You Think: How to Brainstorm Your Achievements for Career and Life Success. I recommend that book for helping you brainstorm and identify your accomplishments. One chapter from You Are More Accomplished Than You Think is included here and focuses on how to craft statements about your accomplishments once you’ve determined what they are.

Once you’ve identified your raw achievements, what’s the most effective way to express them? This chapter explores techniques and gives samples.

“You’re naturally good at what you do,” assures resume writer Laura Smith-Proulx, “but telling your accomplishment requires a higher level of analysis.”

This ability to articulate your accomplishments is more important than you might think because expressing your achievements well is an accomplishment in itself. Take your resume, for example. As recruiting expert Dr. John Sullivan writes, “even though a particular job may not require much or any writing, the writing skills of the applicant will dramatically affect the content and the impact of their resume. Even if you were a top performer, you likely won’t get full credit for it unless your writing skills are powerful.”

That’s a dramatic statement. It’s shocking to think a strong candidate would be overlooked if he or she failed to describe his or her accomplishments effectively in writing. The scenario is a worthwhile argument for hiring a professional resume writer if you know that writing is not your strong point – or at least have your resume reviewed by someone with a command of language.

Once you have brainstormed and identified a significant inventory of raw accomplishments using the preceding chapters, you’ll want to refine and polish them by giving them an effective structure, ensuring you’ve given yourself sufficient credit, adding an element of vulnerability or success-out-of-failure as appropriate, adding detail, removing braggadocio, and relating your accomplishments to your future capabilities. This polishing will result in AccomplishNuggets, shiny and valuable chunks of golden verbiage that you can tailor to many uses.

Choosing storied frameworks and structures for communicating accomplishments When we describe accomplishments, we are essentially telling stories. They have a beginning, middle, and end. Sharon Graham’s take on the beginning, middle, and end structure shows how it applies to accomplishment stories:

• Beginning: The challenge or event that started the story. Your role/how you got involved in the story. Surrounding details, such as tight deadlines, budgets. Outside perceptions of the extent of the challenge.

• Middle: Your role and key actions. Turning point. • End: Results and impact. Effect on stakeholders. Metrics.

Thinking of accomplishments as stories helps to frame them. Communicating accomplishments as stories makes them more memorable, creates a connection and help you establish trust with your audience, distinguishes you, illustrates what you have to offer, and paints vivid pictures. In her book Brag! The Art of Tooting Your Horn Without Blowing It, Peggy Klaus notes a real difference in audience response when she started selling herself “using [a] subtle and story-like approach.” Stories make your accomplishment message more authentic and illustrate the connections you seek to make between what you’ve achieved and what your audience needs.

In the job-search world, experts have developed a variety of formulas, abbreviated by acronyms, that embody structures for accomplishment stories. All are similar beginning-middle-end structures; some are embellished with additional elements. The top three on this list, CAR, PAR, and SAR, are the most commonly cited:

CAR: Challenge, Action, Result PAR: Problem, Action Result SAR: Situation, Action, Result

Example of CAR/PAR/SAR accomplishment:

Challenge/Problem/Situation: Company’s order-routing system resulted in unacceptable number of errors, costing repeat business. Action: Created new order-routing system to enable sales and customer service to understand required information and to reduce errors and cost. Result: Reduced errors by 50 percent and increased customer retention. New system facilitates communication with the customer about choices of standard processing methods and provides a vehicle to communicate special customer needs.

CCAR: Context, Challenge, Action, Result

Example of CCAR accomplishment:

Context: $1-billion company was failing. Challenge: Respond to financial crisis.

Action: Planned and implemented policies, procedures, and operating performance standards for claims, reinsurance, and recovery functions. Deployed effective interventions, crisis-management strategies, and stabilization protocols. Result: Turned company around.

PARLA: Problem, Action, Result, Learning, Application

Example of PARLA accomplishment:

Problem: The norm for my work team was to communicate via email, but one member tended to misinterpret emails and take a lot of the team’s time trying to get clarity on issues. Action: Talked to the member face-to-face about the issue. Result: We came to a decision that the team would still conduct most of its communications via email, but whenever this team member did not understand something, instead of sending a confusing series of emails, she would either pick up the phone or walk to the other person’s office and resolve the miscommunication quickly and efficiently. Learning: I learned that if a particular means of communication is causing problems, a different channel of communication should be employed to address the problem. Application: I now evaluate the communication channels for each project and ensure they work for everyone.

SCARQ: Situation, Challenge, Action, Results-Quantified

Example of SCARQ accomplishment:

Situation: Company was losing money by processing claims in-house. Challenge: Negotiate $60 million claim-handling contract with vendor. Action: Convinced vendor to take over handling of all existing and new claims, as well as all employees at their existing salaries, benefits, and service time. Results-Quantified: Delivered unprecedented results that saved company more than $40 million.

SHARE: Situation, Hindrance, Action, Results, Evaluation

Example of SHARE accomplishment:

Situation: Company culture was toxic, and morale was low, resulting in poor financial results and high turnover. Hindrance: Management team had weak members. Action: Conducted regular training sessions to obtain team-member feedback and improve skills; implemented morale-boosters, offsite manager meetings, contests, and consistent communication. Results: Achieved phenomenal turnaround within six months.

Evaluation: Improved employee morale; reduced turnover; increased promotions; enhanced employee satisfaction; boosted results, client satisfaction/client-turnover, and ability to increase pricing

SIA: Situation, Impact, Analysis

Example of SIA accomplishment:

Situation: Company had high turnover, often losing promising new employees before they could reach their potential. Impact: Increased new-employee retention rate by 30 percent and improved morale by developing cross-training orientation programs that attracted high achieving employees. Analysis: Having tackled the retention and morale issues, I could focus on optimizing benefits packages for employees.

SMART: Situation with Metrics (or Situation and More), Actions, Results, Tie-in

Example of SMART accomplishment:

Situation with Metrics: Company had revenues of $500,000 but the potential to earn much more. Actions: Spearheaded development of cutting-edge products. Results: Escalated revenue to $15M and boosted company’s recognition as an industry leader Tie-in (which SMART originator Susan Britton Whitcomb describes as a theme or pattern that can link to key components the employer seeks, as well as communicate enthusiasm or job knowledge): Set the pattern of creative innovation and offering product-development solutions that have resulted in profitability and US Patents. Pursuit of continuous improvements yields high quality in all aspects of work.

SOAR: Situation, Obstacle, Action, Result

Example of SOAR accomplishment:

Situation: Two banks were merging. Obstacle: Banks had vastly different cultures and management styles. Action: Advised/trained expatriate management staff in EEO law, coaching and counseling, and performance management. Result: Re-established balance in the workforce and addressed staff relations issues that arose post merger.

STAR: Situation, Task, Action, Result

Example of STAR accomplishment:

Situation: Hospital authority owed contractors hundreds of thousands in sales taxes on hospital construction. Task: Find a way to raise sufficient funds to pay taxes. Action: Conducted extensive research of sales-tax laws and regulations; compiled brief supporting position that authority could avoid the taxes and presented case to state senator and Department of Revenue representatives; won the argument. Result: Saved $1 million in taxes and played role in revised statutes the next year to eliminate problem my research discovered in the law.

A few more formulas also offer similar beginning-middle-end structures, as well as extra nuances:

The Hero’s Journey is a classic story structure featured in literature and popular culture from the Odysseus of ancient times to the modern Luke Skywalker. The structure, broken down extremely simplistically, is:

• Departure: The hero realizes his or her life (or situation) is about to change. • Initiation: The hero faces obstacles in confronting the change experience. • Return: The hero undergoes transformation and learning.

(The Internet is packed with information about the Hero’s Journey; you can google it for more elaboration on the structure.)

In his classic and perennial bestseller, What Color is Your Parachute, Richard Bolles recommends writing about seven experiences. Here’s a paraphrased version of his recommended structure:

• Goal you wanted to accomplish • Obstacle(s) • Action steps • Outcome/Result • Metrics of Outcome

Story practitioner Gerry Lantz recommends giving gives structural weight to accomplishment stories by emphasizing what was at stake if you had not accomplished what you did. As you are describing a problem you solved, tell what was at stake – what would have happened if you hadn’t solved the problem. Would the company have lost money? Would a customer be disappointed? Would a sale have been lost?

Finally, a structure for proposal-writing from Mary Morel, this structure is as follows: • Position: In what position or role did you find yourself in a past or current job? • Problem: What issue or problem did you encounter? • Possibilities: What options did you have for solving the problems? What avenues

did you consider? • Proposal: Which option did you choose to solve the problem? • Product: What was the outcome or result?

I’ve written an entire book on storytelling in job search and career that provides comprehensive elaboration on the story framework for accomplishments and more. You can read this book (now out of print) in several ways:

Tell Me About Yourself: Storytelling to Get Jobs and Propel Your Career • Paperback via Amazon (third-party sellers): http://tinyurl.com/arn22tg • Kindle via Amazon: http://tinyurl.com/aajp8hk • Earlier edition on the Web (free): http://tinyurl.com/5ff8t2

I also offer a companion workbook, Tell Me More About Yourself: A Workbook to Develop Better Job-Search Communication through Storytelling.

• Ebook in PDF: http://tinyurl.com/ayqaxge • Kindle version: http://tinyurl.com/c9wza7l

Enhancing accomplishment stories by providing just enough detail

The amount of detail you provide about your accomplishments will depend on the context and communication vehicle you’re using. Typically, job-seekers, for example, provide the greatest amount of detail in interview responses, less detail in cover letters, and the least amount of detail in resumes.

Still, resumes shouldn’t be overlooked as purveyors of accomplishments detail. “A resume should be a statement of the skills a job-seeker would bring to a new job, as well as an outline of accomplishments in past positions,” says human resources manager John Logan. Because the resume is often the only data an employer receives from a candidate, the bullet points must provide context for past work; providing details like number of people supervised, size of project budget, estimated cost savings in dollars (or other appropriate specifics) helps an employer place each candidate in the context of the organization. “I find that most resumes do not provide enough details for me to understand the scope of the candidate’s experience, but are merely a restatement of a job description, which is not helpful to me as an employer,” Logan says.

Placing yourself in the context of each organization you’ve working for, as Logan says, is the key to providing sufficient detail about your accomplishments in each workplace (or other setting in which you’ve delivered results and successes). You must communicate enough detail and context for the audience to understand how you boosted the organization.

Context and detail also are important when describing project accomplishments, notes a press release from executive-search firm Harris Allied: “When discussing your involvement in a project include the original problem, solution and results.” The firm suggests offering specifics about your project involvements and your role as a team member, giving a brief description of the project, including name/location/scale, and the phases in which you contributed and deliverables you produced or to which you

contributed. “Remember to put your accomplishments in a broader context and speak to how they apply to the organization or department as a whole,” the firm advises.

Details make stories more memorable, especially sensory details. Business-storytelling guru and author Annette Simmons recommends bringing your stories to life through sensory details, enabling whenever possible your audience to see, feel, hear, smell, and taste elements of your story.

Use keywords to describe your accomplishments

If you’re using accomplishment stories for purposes other than job-hunting, keywords aren’t too important. For job search, however, they are critical. As we saw in Chapter 2, keywords are exceedingly important for today’s resumes because they are what employers’ Applicant Tracking Systems look for when resumes are placed in keyword-searchable databases after you submit them electronically. Keywords should be industry-specific and job-specific and taken right from the job posting. When you’re including accomplishments in job-search communications, such as resumes, and cover letter, try to incorporate keywords relating to the targeted job whenever possible.

Giving yourself sufficient credit for team accomplishments

When I conducted mock interviews with my college students, I frequently found them describing accomplishments using the pronoun “we.” The business school in which I taught required many group projects, which logically ended up being touted as accomplishments in interviews. All well and good, but in job-search and workplace situations, you need to describe your role on the team and give yourself enough credit. Credit the team, too, of course, but express your team-project in “I” terms, rather than “we” terms. Example:

I played a key role on a team conducting marketing research for a local business. I had the strongest analytical abilities on the team, so I led team members in analyzing the data. Through my analytical skills, we discovered that the business had been targeting the wrong market all along; we were able to show the owner the market segment that the business should be targeting.

Because of the limited space available on resumes, explaining your role in a team project can be difficult. “Even though the individual may have been part of the team,” writes Sullivan, “it’s impossible using the resume alone to accurately ascertain the actual role that this individual played in the task or accomplishment.” Thus, you may want to use your cover letter to elucidate your role in the team’s success, or even include in your resume submission a supplemental accomplishments sheet that draws out how you contributed to team wins.

Even if your role in a team success was small, give yourself credit for the parts of a project where you made the greatest contribution. As Allan Hay writes in Memory

Mining, “Remember that your results are what is important here, especially if you were pleased that you completed your part of the project well.”

Describing accomplishments that include obstacles, vulnerability, or spring from negative situations or failure

Several experts who write about accomplishments have noticed that their accomplishments connect better when they include vulnerability, the overcoming of obstacles, or rising from failure. “Whether you are being vulnerable with a conference room full of colleagues or a prospective client,” writes speaker, coach, and trainer Alexia Vernon, “the more you can employ your storytelling skills to show how you have turned your garbage into gems, the more you will engender true, sustainable credibility, and buy-in.” Adds Peggy Klaus: “People like to learn from others how they have overcome obstacles. It’s one of the best bragging tools in your arsenal.”

Want a good way to identify your vulnerabilities to help you construct accomplishments of conquering obstacles or emerging from failure? Write a “failure resume.” Tina Seelig, a Stanford PhD in neuroscience and the director of the Stanford Technology Ventures Program, suggests the failure resume in her book, What I Wish I Knew When I Was 20: “A failure resume is a quick way to demonstrate that failure is an important part of our learning process, especially when you’re stretching your abilities, doing things the first time, or taking risks. We hire people who have experience not just because of their successes but also because of their failures.” Accomplishment statements and accomplishments that lack vulnerability and a bit of humility can lack credibility. It’s hard to swallow a collection of completely glowing statements that portray the person as nothing short of perfect.

This human tendency to want to see ourselves and others triumph over obstacles, vulnerabilities, and foibles manifests itself in a type of job interviewing called “motivation-based interviewing,” in which high performers are seen as achieving better results despite obstacles, while low performers think the obstacles are responsible for their not achieving the high performance. Thus, a new variation on the types of standard acronyms/formulas for accomplishment stories we saw earlier in this chapter is Situation –> Action –> Positive Overcoming of Obstacles –> Result, or SAPOOOR. Because studies have shown that consumers, for example, are far more likely to choose an underdog brand, we can extend that finding to the job search and speculate that employers are more likely to choose the underdog candidate – the one who has overcome obstacles in a positive way.

Even as you expose vulnerabilities, you want your accomplishments to end on a positive note. In a resume, for example, resume writer Barb Safani noted in a blog post, job-seekers don’t need to gloss over negative situations; instead they “can show their ability to influence positive outcomes, even when the deck is stacked against them and business conditions are exceptionally challenging.” Safani suggests accomplishments of selling in

a challenging market, providing leadership in environments plagued with infighting, salvaging a damaged client relationship, preparing for a failed company’s closing, and managing poor performers.

Don’t leave out the results

In a 2010 report, “The Current State of Performance Management and Career Development,” from Hewitt Associates, most respondents said their organization measures both “what” someone accomplishes and “how” they do it; however, they tend to weigh results much more heavily, with 62 percent of respondents stating that executives are either measured solely on results (30 percent) or more on results than competencies/behaviors (32 percent). As blogger Scot Herrick writes, companies care only about your work that helps the company achieve results.

Relating past accomplishments to future opportunities

Providing context about your past accomplishments is important, but when you seek to take the next step, you also need to show how those past accomplishments relate to the next organization you wish to join – how they, as Deborah Walker writes, “connect to corporate bottom-line objectives.”

In your resume, for example, it’s about showing “a clear connection between your past achievements and your future direction,” writes Safani. “If your resume merely represents your chronology it may be difficult for a hiring manager to understand how your past experience relates to their current position. This is especially true if you are trying to transition to a new job function or industry. Your resume needs to be idiot proof. Be sure to connect the dots between past performance and future value to the organization (I recommend a profile at the top of the resume to accomplish this). No one will connect the dots for you. Take the time to create a clear roadmap from past accomplishments to future value,” Safani says.

Similarly, in a report by ExecuNet, “Overcoming Today’s Toughest Resume Challenges,” author Marji McClure suggests that preparing a strong resume requires candidates to take a closer look at the past (and what they have accomplished in their career for previous employers) as well as the future (how they can bring the knowledge gained from those accomplishments and achieve similar successes for a new employer.)

One way to do that, says resume writer Jessica Hernandez, is to incorporate language into your accomplishments statements that shows your commitment to the previous organization as the driving force behind your accomplishments; for example, stating that you “organized and conducted organizational-development research to further the company’s mission of enhancing its work environment and employee morale.” Hernandez explains that “by showing that you were invested in your previous company’s mission, the prospective employer can assume you’ll feel the same way about it.”

Rehearsing communicating about accomplishments

Ideally at this point, you’ve identified raw accomplishments (You Are More Accomplished Than You Think: How to Brainstorm Your Achievements for Career and Life Success can help you with more than 200 prompts) and are refining them using the guidelines in this chapter. While many of your uses for your inventory of accomplishments will be in writing, many others – such as networking and job interviewing – will require oral delivery. You’ll want to rehearse speaking them as part of your refinement process to see how they sound.

But rehearsal offers other benefits. Even mental rehearsal helps you to learn what your accomplishments are and boosts your confidence. “Rehearse your accomplishments,” advises career trainer Bob McIntosh. “Recite them to friends, family, networking partners, to anyone who will listen. Relating your accomplishments to others will give you a sense of pride and increase your self-esteem. This is a key component in understanding who you are.”

Experts frequently cite rehearsal’s positive effect on a job interviewee’s self-assurance. In an academic article, Victoria Seitz and William Cohen write that “through mental rehearsal, job-seekers can practice interviews with a successful outcome until the unconscious mind believes it has already happened.”

Mental rehearsal, for many years espoused by sports psychologists and practiced by athletes to relieve anxiety, contains the important element of visualizing success. Peak-performance expert Peter Murphy, who notes that rehearsal’s success is based on neuro-linguistic programming, recommends that you mentally rehearse both from the interviewer’s perspective and your own. “In your imagination,” Murphy writes, “visualize yourself at the interview comfortable and at ease meeting people, feeling relaxed and confident.” Positive self-talk will help ward off any self-doubt that may creep in during the rehearsal.   One technique is to rehearse accomplishments aloud by yourself, enabling you to hear how they sound and adjust your verbiage as needed. Recording these rehearsals and then listening to the recordings from the audience’s perspective can help you refine and polish substandard accomplishment stories. You can also try rehearsing in front of a mirror to check out your nonverbal mannerisms.   Written rehearsal is another effective technique. Composing and refining your accomplishment stories will help cement them in your mind and help you refine them.   Rehearsal as a technique for successful job-interview preparation is the entire premise behind The Interview Rehearsal Book by Deb Gottesman and Buzz Mauro. They advise practice in telling accomplishments stories but caution against memorization, which will result in the candidate’s sounding “stilted and mechanical” in interviews. “Instead, ad-

lib from your memory of what you’ve written,” the authors recommend. Research on memory has stressed the role of rehearsal and repetition.

Titling your accomplishments

Once you have a refined inventory of accomplishments, given each one a title. Doing so will help you better remember them when called upon, say, in an interview. 

Checklist for refining your Accomplishment Statements

• Is the accomplishment recent? For job-seeking, ideally accomplishments should focus on the last two years and/or your two most recent jobs. Not every accomplishment needs to be recent; sometimes accomplishments about early interest in your field can be effective. But the majority of accomplishments should be fairly recent.

• Is the theme of the accomplishment clear? Can the audience easily identify the accomplishment, skill, trait, passion, value, etc., that the accomplishment intends to convey?

• Is the accomplishment compelling? Will it draw in the audience? Is it interesting? Will the audience want to learn how it turns out? Suspense isn’t required, but it doesn’t hurt.

• Does the accomplishment have an overall positive tone and end on a positive note? It’s vital and expected to have many accomplishments that start with a problem or negative situation. Still, the overall tone of the accomplishment should remain positive. You should not cast blame or negativity on past employers or team members. Most importantly, your accomplishment should end on a positive note. A few accomplishments in your inventory may simply not have a positive outcome, but end on an optimistic note by talking about lessons learned and how you will improve in the future.

• Have you given yourself enough credit? Especially when talking about team projects, be sure you make your role clear and give yourself sufficient credit. Praise the team, but emphasize your own contribution to the team’s success over the team’s success itself.

• Have you asked yourself, “So what?” Put yourself in the mindset of an employer asking “so what?” about each of your accomplishments. Does the accomplishment address something that’s important to an employer? If your accomplishment can’t answer the “so what” question for a specific employer or type of employer, you may want to consider a different one.

• Have you included a variety of accomplishments? Your inventory should feature accomplishments that cover a variety of skills, values, traits, interests, strengths. While most should come from recent jobs, it’s fine to include a few from school, hobbies, sports, organizations, and your personal life. If you’re a job-seeker, try to find outside-of-work accomplishments that pertain to skills needed on the job.

• Have you added metrics where appropriate?

Now that you’ve polished your raw accomplishments into dazzling accomplishment statements, you’re ready to apply them in resumes, cover letters, and interviews.

Chapter 8: Words to Avoid

Certain words and phrases should rarely, if ever, appear on a resume or cover letter. Many of these phrases come from employer job descriptions, and job-seekers often make the mistake of basing their resumes on job descriptions for current and past jobs. That’s a big blunder because a job description represents the bare minimum of what a job can consist of. As noted in Chapter 7, employers are much more interested in your accomplishments, achievements, results, and how you have gone above and beyond the strictures of your job description.

Among ineffective words and phrases, my No. 1 pet peeve is any form or variation of the words “duty” and “responsibility.” It’s a word I never want to see on a resume. I advise never to use expressions such as “Duties included,” “Responsibilities included,” “Accountable for,” or “Responsible for.” Why? Because those words and phrases comprise job-description language, not accomplishments-oriented resume language that sells.

After all, if you were an employer and wanted to run a successful organization, would you look for candidates who can perform only their basic job functions, or would you want employees who can make real contributions? In these days in which most resumes are placed into keyword-searchable databases, you won’t find employers searching resumes for words like “responsibilities,” “duties,” or “responsible for.”

Occasionally, “responsibility,” can be used effectively, such as in a bullet point like this one:

• Consistently promoted to positions of increasing responsibility.

In the same vein, don’t use words that describe mundane job duties, such as:

• Handled everyday office functions. • Oversaw routine administrative tasks.

Instead, be specific about the tasks/functions, and try to describe special things you did to accomplish them, as for example, in these bullet points:

• After just three months of employment, selected to fill temporary position as Executive Assistant to company president and traveled with him across the country and into Asia; assisted president in presenting polished, professional image when traveling and attending business meetings.

• Single-handedly initiated transportation department, where there was none before, to bring company into compliance with state and federal regulations; researched, met with officials, scheduled company meetings to further advise and educate on regulations, and improved communications with drivers.

• Elevated business and day-to-day productivity and competitiveness by upgrading computer system, installing programs, and training staff to use new applications that streamlined inventory process, customer management, and bookkeeping.

• Saved company the salary that would have been paid to a new hire by applying efficiency to regular functions and freeing up extra time to assist in other departments – Human Resources, Log Accounting, AP, and Reception – enabling them to focus on expansion and increasing the bottom line.

The word “necessary” is rarely necessary. If a job activity were not necessary, you wouldn’t have done it. Phrases such as “as necessary,” “as needed,” “as required, and “as assigned” also suggest job duties that you performed only because they were part of your job description - as opposed to activities you accomplished because you took the initiative. In most cases, these phrases can simply be left off your resume.

Avoid personal pronouns, particularly “I,” “me,” and “my.” While the understood grammatical subject of the bullet points in your resume is “I,” the actually pronoun is not used. Personal pronouns are, of course, OK in cover letters, but don’t overuse them or begin every sentence with “I.”.

Avoid ranges of numbers. Numbers on your resume will look more impressive if, instead of giving a range, you say “up to __.”

Example:

• Supervised 10-25 team members simultaneously. Well, 25 is a lot more impressive than 10, so why not say:

Supervised up to 25 team members simultaneously. Similarly, instead of:

• Oversaw budgets ranging from $100K to $500K. Say:

• Oversaw budgets of up to $500K.

Avoid phrases that sound like legalese, such as “including, but not limited to...” That’s another phrase that comes right out of a job description. Employers use it to cover themselves in case they hire you and add job duties they had not initially thought of when they advertised your position.

For the most part, avoid articles – those little words “a,” “an,” and “the.” Generally speaking, resumes aren’t written in sentence form, but in concise “telegraph” phrases that have become an accepted shorthand that employers understand. Articles tend to clutter up that shorthand; your resume will read in a more streamlined manner without them. Consider the “before” and “after” examples in the table below. The difference is very subtle, but more streamlined and less cluttered than the article-laden version:

Before: Recruited to manage the women’s division and oversee the opening of the Madison Avenue Store.

After: Recruited to manage women’s division and oversee Madison Avenue store opening.

Before: Recruited to manage the women’s division and oversee the opening of the Madison Avenue Store.

After: Recruited to manage women’s division and oversee Madison Avenue store opening.

Before: Recruited to manage the women’s division and oversee the opening of the Madison Avenue Store.

After: Recruited to manage women’s division and oversee Madison Avenue store opening.

Before: Promoted within five months to Vice-President and General Manager of the Beverly Hills store.

After: Promoted within five months to Vice-President and General Manager of Beverly Hills store.

Before: Managed and controlled all aspects of the company’s presence on the West Coast.

After: Managed and controlled all aspects of company’s West Coast presence.

Before: Coordinated and supervised all aspects of the opening of the Beverly Hills Store.

After: Coordinated and supervised all aspects of Beverly Hills store opening.

Before: Facilitated the development of management and staff to ensure store growth and minimize turnover.

After: Facilitated management and staff development to ensure store growth and minimize turnover.

Before: Created a high profile for the store through effective personal relations with the entertainment community, Chamber of Commerce, the City of Beverly Hills and charity organizations.

After: Created high profile for store through effective personal relations with entertainment community, Chamber of Commerce, the City of Beverly Hills and charity organizations.

You need not eliminate every instance of “a,” “an,” or “the;” occasionally, a phrase will sound better with the article left in. But do delete most articles.

Avoid jargon and acronyms that are used only in your company or organization and are not understood by outsiders. Spell out any company-specific, industry-specific, or school-specific acronyms you think could be questionable, and explain any terms you think some readers of your resume might not understand.

College students, too, need to be aware of “inside” jargon. At Stetson University, my alma mater, for example, the annual charity fundraiser is called “Greenfeather,” freshman-orientation leaders are called “FOCUS” advisers, and a volunteer organization is known as “Into the Streets.” The school’s graduates routinely use those terms on their resumes without any explanation, as though everyone knows what Greenfeather, FOCUS, and Into the Streets mean. Look at your resume from an outsider’s perspective – and explain (or eliminate) any unfamiliar terms or acronyms.

Leave off the line “References: Available upon request.” This statement is highly optional because it is a given that you will provide references upon request. If you couldn’t, you would have no business looking for a job. The line can serve the purpose of signaling: “This is the end of my resume,” but if you are trying to conserve space, leave it off.

A number of articles have been written in the past few years about words and phrases to avoid in resumes. The opinions of the authors and those they quote are highly subjective, and I don’t agree with all of them, as you can guess from earlier parts of this book. But the words/phrases are worth noting as overused or lacking meaning or substantiation. When considering any of these, ask yourself if they are necessary or whether a different word/phrase would be better. Often readers object to the fluffy descriptive phrases job-seekers use about themselves because they are unsubstantiated value judgments. As we saw in Chapter 3, many of these words are just fine as long as the candidate provides evidence to support the descriptor. Here’s a selection of verbiage from those articles:

From Kentin Waits at WiseBread.com:

• Microsoft Office: On the assumption that employers assume candidates possess the most basic of skills represented by the Office suite.

• Love: As in “I’d love to work for your company.” • Impactful • Utilize • Passionate/Driven: I disagree with banning these words, but do use them

sparingly. • Detail-oriented • Team player • Hard-working

From Forbes:

• Dedicated • Dynamic • Intense • People person • Perfect Fit for the Team • Problem-solver

From CareerBuilder:

• Strong communication, customer service and organizational skills. • Track record of success. • Possess leadership, communication, motivational and inspirational

skills. • Go-to person. • Perfect Fit for the Team • Problem-solver

Other pet-peeve words and phrases include: creative, highly motivated, strong work ethic, fast-paced environment, effective, extensive experience, innovative, analytical, cross-functional teams, more than [x] years of progressively responsible experience.

See also Chapter 5, Powerful Verbs, for verbs/verb phrases to avoid, such as “involved in,” “received,” “to be, “to do,” and “to work.”

Chapter 9: Proactive Language for Cover Letters

Volumes could be written – and have been – about cover letters. In fact, I’ve written a couple of them. This chapter, therefore, doesn’t attempt to impart every detail about cover letters but touches on some writing highlights about cover letters and tells how careful word choices can enhance this powerful document.

A cover letter can accomplish many functions, among them, telling the employer exactly what kind of job you want to do and tailoring your qualifications to that job. If you struggle with writing job-search documents, a simple outline of what each cover-letter paragraph can entail can help get you started:

First Paragraph Don’t waste this opening paragraph of your cover letter. Tell why you are writing while grabbing the reader’s attention. Your first paragraph must spark the employer’s interest, provide information about the benefits the employer will gain from hiring you, and help you stand out from all the other job-seekers who want the job. Focus in this paragraph on your Unique Selling Proposition (USP) – the one quality that makes you different from all the other job-seekers – and identify two or three benefits you can offer the employer. An effective cover letter must target a specific position, which should be mentioned in this first paragraph, so spell out exactly what kind of job you’re looking for. If you’re responding to a job posting, it’s easy to target your letter to a specific job. But if you’re making cold contacts to employers, you’ll have to do some research to find out what positions that the company offers fit your qualifications. Don’t list several possible positions or say that you’re willing to consider any position. If you do, the employer will see you as unfocused or even desperate.

A weak, but typical, opening paragraph might read:

I am writing to apply for the account manager position you have posted on your company Website.

A better opening paragraph:

I have increased the size and sales levels of my client base in every position I have held, which in turn has increased the revenues and profits of my employers. I want to bring this same success to the account position you have posted on your Website.

Second Paragraph Provide more detail about your professional and/or academic qualifications. Expand on information from the first paragraph about how you will benefit the employer. Be sure to stress accomplishments and achievements rather than job duties and responsibilities.

Expand on specific items from your resume that are relevant to the job you are seeking. Use solid action verbs to describe your accomplishments and achievements.

If you do not have a lot of solid experience in the field you are trying to enter, remember to focus on key skills that can easily transfer from your previous work experience to the job at hand.

And if responding to a job posting or ad, be sure to tailor this paragraph to the needs described in the ad.

Third Paragraph Relate yourself to the company, giving details why you should be considered for the position. Continue expanding on your qualifications while showing knowledge of the company.

Ideally, do your homework; show that you know something about the organization. Demonstrating knowledge of the employer to which you are writing is not a mandatory part of a cover letter, but it’s a great touch that will often win favor in the eye of the employer. On one level, you can write something that sounds specific to the company you’re writing to but that really can be said to any employer:

I am intensely interested in contributing my skills and experience to your firm because of your company’s reputation for quality.

On a higher level, however, you can do some research and write something that truly is specific to the company you’re writing to:

Over the last two years I have followed the unfolding events at Guffman Enterprises with great interest as the firm moved into financial and broadband services.

Fourth/Final Paragraph The final paragraph of your cover letter must be proactive – and include a specific request for action and specific description of your planned follow-up action. Don’t be vague about your desire to be interviewed. Come right out and ask for an interview. Then, take your specific action a step further and tell the recipient that you will contact him or her in a specified period of time to arrange an interview appointment. Obviously, if you say you will follow up, you must do so. If you take this proactive approach and follow up, you will be much more likely to get interviews than if you did not follow up.

Weak closing paragraph:

I hope you will review my resume, and if you agree with what I have stated here, consider me for the position. I look forward to hearing from you soon.

Here are two sample closing paragraphs requesting specific action and describing the writer’s planned follow-up.

I would like to be considered for a sales position in which someone of my background could make a contribution. I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.

I am eager to help advance the success of your company, and I am convinced that we should arrange a time to meet. I will call your office in the next week to schedule an appointment.

Express your confidence that you are a perfect fit for the job. Put the employer on notice that you plan to follow up within a specified time. Don’t depend on the employer to take action. Request action. Request an interview, and tell the employer when you will follow up to arrange it. Then, do so. It is imperative that you follow up. You will greatly increase your chances of getting interviews if you call the employer after writing instead of sitting back and waiting for a call. Those who wait for the employer to call them will generally have a long wait indeed.

The Whole Cover-Letter Package A cover letter should strike a balance; it should be concise and to the point without being too skimpy and depending too much on your resume to do the work for you. Elaborate on your qualifications, transferable skills, and your fit with the position. The letter must be sharply focused and avoid needless detail and autobiographical ramblings.

The letter should use simple language and uncomplicated sentence structure. Ruthlessly eliminate all unnecessary words. Follow the journalist’s credo: Write tight!

The letter should set the right verbal tone and appeal to the reader by seeming confident without being arrogant, by being interesting, and by projecting the image of a person the employer would like to get to know better. The letter must consider the employer’s perspective, focusing on how you can contribute to the employer instead of how the employer can advance your needs and career goals.

In my role as a resume and cover letter writer, I often got requests from customers that go something like this: “Just give me a general cover letter that I can use for any kind of job.” Sorry. No can do. Well, I can do it, but I certainly don’t recommend it. A cover letter needs to be specific in every way. Otherwise, it’s a fairly pointless document.

It’s perfectly okay if some parts of your letter are the same from cover letter to cover letter. But be very specific when describing your skills and qualifications. Determine the skills and experiences that specifically qualify you for the job you’re applying for, and describe those in your letter. Following are example paragraphs from a photographer looking to transition into a sales career. Both letters are for account-executive positions,

but the letter writer stresses slightly different skills in each letter based on the qualifications listed in the ads to which she is responding:

Example 1:

The exceptional organizational abilities and detail orientation I deployed to set up photo shoots are directly applicable to the skills needed to plan and coordinate events. With great profitability, I can prospect new business opportunities, strategize communication initiatives, successfully manage client relationships, give presentations, and much more.

Example 2:

My experience in the client-service end of the photography business has ingrained in me the importance of establishing solid relationships built on excellent service. With great profitability, I can prospect new accounts, provide the required excellent level of service, successfully build an account base, close deals, retain customers, and much more. Jeffrey Gunhus writes in his book, No Parachute Required, “The purpose of a cover letter is to explain how you (the candidate) will benefit me (the company).” Your letter should tell very specifically how you will meet the employer’s needs, solve the employer’s problems, or otherwise benefit the hiring company. For example:

When I interviewed Ms. Kirkwood six months ago to obtain information about a career in real estate, she mentioned that the agency would like to establish a Web presence. I’d like to combine my interest in real estate with my knowledge of Web-page design and HTML programming to help you create a Webmaster position in your office. I’ve even sketched out some preliminary ideas on what your Web page might look like, and I’d love to get together and show them to you.

If you’re answering an ad, the specifics of your cover letter should be tied as closely as possible to the actual wording of the ad you’re responding to. I’ve had students express concern that it’s plagiarism to use the words of an ad in one’s cover letter, but here’s a case where using someone else’s words is a plus rather than a minus. In his book, Don’t Send a Resume, Jeffrey Fox calls the best letters written in response to job postings “Boomerang letters” because they “fly the want ad words – the copy – back to the writer of the ad.” In employing what Fox calls “a compelling sales technique,” he advises letter writers to “flatter the person who wrote the ad with your response letter. Echo the author’s words and intent. Your letter should be a mirror of the ad.” Fox notes that when the recipient reads such a letter, the thought process will be: “This person seems to fit the description. This person gets it.”

A particularly effective way to deploy the specifics of a want ad to your advantage is to use a two-column format in which you quote in the left-hand column specific qualifications that come right from the employer’s want ad and in the right-hand column, your attributes that meet those qualifications. The two-column format is

extremely effective when you possess all the qualifications for a job, but it can even sell you when you are lacking one or more qualification. The format so clearly demonstrates that you are qualified in so many areas that the employer may be willing to overlook the areas in which you lack the exact qualifications. See a sample letter in a two-column format.

Ways to enhance your cover letter’s wording: • As cover-letter author Jimmy Sweeney writes, “Choose words that show

enthusiasm and passion for the position you seek. Then, carry this passion into the interview with you.”

• Add credibility to value judgments you make about yourself by attributing them to a professor or former employer(s)? For example: My former employers can attest that I am a motivated hard worker.

• Take advantage of your networking contacts by referring early in the letter to someone the employer knows: Joe Randell suggested I contact you about the project-manager position you are currently advertising.

• Use PEP Formula – describe the Profitability, Efficiency, and Productivity you will bring to the organization.

• Describe accomplishments and give examples of achievements that demonstrate your skills wherever possible. Whenever possible, don’t just offer unsubstantiated value judgments about yourself; use concrete examples to demonstrate your claims. Example:

• I demonstrated my strategic ability when I successfully developed a direct corporate sales program and a corporate affinity program for ToyVillage.com.

• As in your resume, try to quantify your accomplishments in your cover letter, such as: I increased sales by 25 percent.

• Use “superlatives” and “firsts,” as in this example: Commissioner Castor said I was the best speechwriter she ever had.

• I was the first sales rep in my company’s history to exceed my quota by 300 percent.

• Action verbs are just as important for cover letters as they are for resumes. See Chapter 5.

Some writing “don’ts” for your cover letter • Don’t use such cliches as “Enclosed please find my resume” or “As you can see on

my resume enclosed herewith.” Employers can see that your resume is enclosed; they don’t need you to tell them. Such trite phrases just waste precious space. And avoid pleonasms (wordy phrases such as “in order to” and “in an effort to”), which also waste space.

• Don’t indicate that you seek an entry-level job. Doing so makes you seem not ambitious. Some employers categorize some jobs as entry-level, but most characterize them in terms of the skills required.

• Never make an unsolicited salary request in a cover letter. • Avoid sexist salutations such as “Dear Sirs” or “Gentlemen.” You don’t want to

disregard and alienate half the population.

• Don’t use such phrases as “I feel” and “I believe,” which tend to weaken and dilute the statements you make about yourself. “I am convinced” and “I am confident” are much stronger.

• Leave out everything negative. Instead of: Although none of my listed job titles were stated as administrative, I have filled that role for every department that I have worked with for the last five years. Say: I have filled the administrative role in every department that I have contributed to for the last five years.

• Use caution with “willing to learn” statements so the employer isn’t reminded of training time and expenses.

• Avoided pleading for favors or sounding desperate and “willing to do anything.” • Avoid over reliance on an academic frame of reference if you are a new college

grad. • Don’t describe your personal objectives in vague terms.

Additional resources Cover letter samples Articles, tutorial, and quiz

Afterword The beauty of an ebook is that it can easily be updated and revised. I plan to do that with this book.

I welcome your crowdsourcing help in making future editions of this book even better. What question went unanswered and what suggestions do you have? See a typo or other error? Want to suggest a resource?

I welcome all input and feedback. To contact me with your feedback and suggestions:

kathy@astoriedcareer.com Katharine Hansen, PhD 520 Inchelium Hwy Kettle Falls, WA 99141

Twitter: @KatCareerGal Facebook: http://www.facebook.com/kathy.hansen LinkedIn: http://www.linkedin.com/in/katharinehansen

About me Katharine (Kathy) Hansen, Ph.D., creative director and associate publisher of Quintessential Careers, is an educator, author, and blogger who provides content for Quintessential Careers. Kathy, who earned her PhD from Union Institute & University authored You Are More Accomplished Than You Think, Tell Me About Yourself, Dynamic Cover Letters for New Graduates, A Foot in the Door, Top Notch Executive Interviews, Top Notch Executive Resumes, and the books in the Quick and Quintessential Guide series; and with Randall S. Hansen, Ph.D., Dynamic Cover Letters, Write Your Way to a Higher GPA, and The Complete Idiot’s Guide to Study Skills.

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