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WATERPROOF RIGID VINYL PLANK

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“With attached Pad”

LIMITED RESIDENTIAL CONSUMER WARRANTY

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.

THIS LIMITED WARRANTY CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVI-SIONS (SEE BELOW IN SECTION 9). THIS LIMITED WARRANTY ALSO CONTAINS LIMITA-TIONS OF LIABILITY (SEE BELOW IN SECTION 8).

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY (SEE SECTION 2).

SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO THE STORE CREDIT AS DE-SCRIBED BELOW IN THIS LIMITED WARRANTY STATEMENT.

[warranty information continues on following page]

COMMERCIAL WARRANTY

RVP Products

© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 Rev. 10.14.2020 CRLX_RVPP_AD_PAD

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1. WHO MAY USE THIS WARRANTY?

Lumber Liquidators, Inc. (“we,” “us,” and “our”) extends this limited warranty only to the con-sumer who originally purchased the product (“you”) and only for residential use. It does not extend to any subsequent owner or other transferee of the product. THIS LIMITED WARRAN-TY IS NOT TRANSFERABLE. THE LIMITED WARRANTY EXTENDS ONLY TO THE ORIGI-NAL END-CONSUMER. For purposes of this limited warranty, a “residential use” is a product installation at a single-family home, apartment unit, townhouse, or other place where people live and, notwithstanding the forgoing list, excludes: (a) multi-family housing common areas; (b) any real estate property that is used for business or commercial activities; (c) any location used in whole or in part for business or commercial purposes; and (d) any location where foot traffic exceeds normal, residential foot traffic. We have the sole right to make the determination of whether an application is a residential use or another kind of use. For purposes of such deter-mination, we may need to visit the location that relates to the warranty claim for inspection and use. This limited warranty does not apply to light commercial or heavy commercial use.

2. WHAT IS THE PERIOD OF COVERAGE?

Subject to the requirements listed in Section 5 below, this limited warranty starts on the date of your purchase and lasts for the time period set forth in the chart below for your specific product (the “Warranty Period”):

If, for any reason, we repair or replace the product, the Warranty Period is not extended. We may change the availability and duration of this limited warranty at our discretion, but any changes will not be retroactive.

Where the Warranty Duration noted above provides for a “Lifetime” warranty, the duration of this limited warranty shall be the lifetime of the original purchaser so for as long as he or she owns the flooring.

3. WHAT DOES THIS WARRANTY COVER?

During the Warranty Period (defined above) and subject to the complete terms of this limited warranty, this limited warranty covers the following product aspects from defects in materials and workmanship of the purchased product (the “product”):

• Limited Finish Wear Warranty. Finish wear from normal residential use conditions result-ing in the exposure of the decorative layer, subject to the exclusions provided in Section 4below.

• Product Structure. The product will be free of manufactured defects in materials and work-manship.

• Curling. Vinyl peel and stick will be free from edge curling from normal residential useconditions.

Wear Layer: 0.7mm / 28 Mils Lifetime Wear Layer: 0.5mm / 20 Mils Lifetime

Product Identification Warranty Duration

Wear Layer: 0.3mm / 12 Mils 50 Years Wear Layer: 0.15mm / 6 Mils 30 Years

© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 Rev. 10.14.2020 CRLX_RVPP_AD_PAD 3

• Limited Waterproof Warranty. The structural integrity of the product will not be significant-ly diminished by exposure to water during the Warranty Period under normal residential useconditions. This limited warranty extends only to topical moisture and topical water expo-sure. Please note that this warranty relates only to the purchased product itself and doesnot warrant that your subfloor, residence, or any other items or properties will be safe fromwater damage because of the installation of this product.

• Limited Pet Stain Warranty. While the vomit, urine, and feces are still wet (and such wet-ness is not exceeding twenty-four hours), the product will resist staining and damagecaused by the vomit, urine, and feces of domestic cats and dogs that occur during normalresidential use, subject to timely attention under the Installation and Care Requirements(defined and discussed below). Please note that this warranty relates only to the purchasedproduct itself and does not warrant that your subfloor, residence, or any other items orproperties will be safe or resistant from these pet stains because of the installation of thisproduct.

• Delamination. The product will not delaminate under normal residential use conditions.

4. WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any defects or damages due to: (a) failure to strictly follow the Installation and Care Requirements (defined and discussed below) regardless of the install-er; (b) transportation; (c) storage; (d) improper use; (e) modifications; (f) unauthorized repair; or (g) external causes such as accidents, abuse, or other actions or events beyond our reasonablecontrol. In addition, this limited warranty does not cover any defects or damages due to thefollowing:

• Excessive Moisture. Non-structural damages caused by moisture (such as mildew andmold) are excluded. In addition, moisture intrusions from concrete hydrostatic pressure,flooding, or plumbing leaks, along with high levels of alkalinity, can affect surroundingstructure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims, subfloor heatingelements, or anything that is not the product. Damage from such conditions, including tothe floor and subfloor, is not covered under this limited warranty.

• Moisture Protection. This flooring should not be used to seal an existing floor from mois-ture. This flooring cannot prevent problems associated with, or caused by flooding, ex-cessive moisture, existing moisture, or alkalis in the subfloor or conditions arising fromhydrostatic pressure. To be abundantly clear, this limited warranty does not cover damageto surrounding structure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims,subfloor heating elements, or anything that is not the product itself. This limited warrantydoes not cover damage resulting from mold and/or mildew growth due to prolonged expo-sure to moisture, all casualty events involving water coming in contact with your floor andfailures normally covered by insurance, including, but not limited to, damages caused byflooding or standing water from leaky pipes, faucets, or household appliances.

• Site and Environmental Conditions. Defects or damages resulting from: site conditions(such as extreme heat, radiant heat (for some products), or exposure to sand); indentationsand scratches (caused by furniture, appliances, tools, grit, heels, toys, etc.); improper main-tenance and accidents; misuse and abuse. These items are not covered under this limitedwarranty.

• Heat Exposure. This flooring is susceptible to changes in the conditions to which it is ex-posed including seasonal and environmental factors. Gapping or buckling due to expansionand contraction in extreme temperatures may occur.

• Gloss Reduction. Fading or loss of gloss (or glaze) is not finish wear and not a product de-fect covered under this limited warranty.

© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 Rev. 10.14.2020 CRLX_RVPP_AD_PAD

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• Other Finishes. This limited warranty covers the factory-applied finish only. Applying an-other finish or sanding (such as in preparation for another finish) may damage the facto-ry-applied finish and voids this limited warranty against finish wear.

• Exterior Use. This limited warranty does not cover exterior use of the product.

• Non-Flooring Installations. This limited warranty does not cover use of the products forinstallations on ceilings or other usages for purposes other than flooring (like furniture orcountertops).

• Visible Defects. As discussed further below in Section 5.C., products installed with visibledefects are not covered under this limited warranty. Accordingly, before installation, youand the installer should examine each product to ensure it is satisfactory.

• Color and Shade Variations. New or replacement flooring may not always match samples,printed color photography (including websites and catalogs), existing flooring or otherproducts (such as cabinets, stair railings, trim and moldings). These variations should beexpected. Inspect product before installation. Claims for color and shade variation will notbe accepted after the product is installed.

• Fading. This limited warranty does not cover fading from exposure to sunlight or discolor-ation due to use of rubber-backed mats.

• Odd Lots. An odd lot is flooring that is discounted because it did not pass our rigorousinspection process and is not covered by this limited warranty.

• Third-Party Purchases. This limited warranty does not cover any purchases other thanthose made directly from Lumber Liquidators in store, online, or by phone.

• Radiant Heat. Please consult the Installation and Care Requirements regarding whetheryour particular product may be installed over radiant heat. If you Installation and Care Re-quirements do not include materials regarding installation over radiant heat, your productis not appropriate for installation over radiant heat and not covered under this limited war-ranty for such installations. If your Installation and Care Requirements provide instructionsfor such installation, this limited warranty does not cover those products that are not in-stalled according to the radiant heat manufacturer guidelines or not installed in compliancewith the Installation and Care Requirements.

• Outdoor Installation. Outdoor and partial outdoor installations of the product void thislimited warranty and are not covered.

• Removal and Replacement. This limited warranty does not cover the cost of the removal orreplacement of countertops, cabinets, built-in appliances or other fixtures, installed on topof your floor.

• Improper Installation and Maintenance. This limited warranty does not cover any dissatis-faction or damage due to improper installation or maintenance. This includes any damagescaused by any installation (regardless of the source of the installation advice) that conflictswith the applicable industry installation standards and product installation instructions—forexample, damage caused by sub-surface, sub-flooring and jobsite environmental deficien-cies, improper transportation, acclimation and storage.

5. HOW DO I MAINTAIN THIS WARRANTY DURING THE WARRANTY PERIOD?

To maintain this limited warranty during the Warranty Period, you are obligated to meet all of the following requirements for your use, installation, and maintenance of the product (the “Installation and Care Requirements”). The Installation and Care Requirements must be strictly followed for the limited warranty to remain valid and not be void.

A. Follow the Pre-Installation Requirements. Prior to installing a single board, tile, or product,you or the installer must determine that the job-site environment and the sub-surfaces (includ-ing subfloor substrate) meet or exceed applicable industry and product standards, including,without limitation, moisture testing and controls. The product installation instructions discussthese standards and are provided in full below. These requirements must be strictly followed.

© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 CRLX_RVPP_AD_PAD

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B. Comply with All Laws. In your installation, maintenance, and use of the product you mustcomply with all laws and regulations, including, without limitation, all applicable environmen-tal and building codes, regulations and laws.

C. Inspect All Products for Visible Defects. Products installed with visible defects are not cov-ered under this limited warranty. Accordingly, before installation, you and the installer shouldexamine each product to ensure it is satisfactory. If any products are unacceptable for anyreason, it is up to you to determine to use them, hide them in areas like closets, trim off theimperfection, or not install them at all. You should plan on being present during your instal-lation to ensure that all required procedures are completed and products with visible defectsare not installed. It is important to inspect individual boards and tiles and to frequently stepback to observe the “whole picture” before installation is completed. If quality issues aresuspected before or during installation immediately contact the store where your floor waspurchased or call us at 1-800-366-4204.

D. Follow the Installation and Care Instructions. It is your duty to make sure the installationrequirements are strictly followed, including, without limitation, as they relate to the use ofmoisture barriers, installation tools, and the evaluation of job site conditions and moisturetesting. The product’s installation and care manual(s) are provided in this document below,and those terms and provisions are part of this limited warranty.

6. WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product during the Warranty Period, we will provide a Lumber Liquidators store credit in the amount of the purchase price paid for the defective portion of the flooring (excluding any installation costs and labor). A store credit is the sole remedy under this warranty and can be used for store product purchases only. Provided, however, we reserve the right, in our sole discretion, to repair or replace such product (or the defective part) free of charge in lieu of a store credit. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product.

There is no guarantee that the same or a similar product to the original flooring will be available at the time a store credit is issued or redeemed.

We reserve the right to investigate, assess, and validate reported claims by, among other things, requesting samples from you for technical analysis and performing an inspection of the flooring and installation location.

7. HOW DO YOU OBTAIN WARRANTY SERVICE?

To file a warranty claim during the Warranty Period, you may:

A. Visit the store where you purchased your floor;

B. Call us at 1-800-366-4204; or

C. Email via the “contact us” link at www.llflooring.com

Claims must be submitted within the Warranty Period and within ninety (90) days of the date that the problem with the floor is first discovered. No warranty claim will be serviced without contact-ing us through one of the methods listed above and providing accurate and complete informa-tion in a timely manner.

8. WHAT ARE THE LIMITATIONS OF LIABILITY?

THE REMEDIES DESCRIBED ABOVE IN SECTION 6 ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. NOTWITHSTANDING ANY OTHER PROVISION OR TERM, OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR DEFECTIVE PORTION THEREOF.


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UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INCI-DENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. WITHOUT LIMITING THE FORGOING SENTENCE, LOSSES, DAMAGES OR EXPENSES RE-LATING TO ANYTHING OTHER THAN THE FLOOR ITSELF ARE NOT COVERED, INCLUDING, WITHOUT LIMITATION, MISSED TIME FROM WORK, HOTEL STAYS, STORAGE FEES, KENNEL COSTS FOR PETS, REMOVAL OF DEFECTIVE FLOORING, INSTALLATION OF REPLACEMENT FLOORING, OR REMOVAL OR REPLACEMENT OF ITEMS BUILT ON TOP OF ANY FLOORING (FOR EXAMPLE, COUNTERTOPS, CABINETS, BUILT-IN APPLIANCES).

SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

9. TERMS OF DISPUTE RESOLUTION

NO JOINT OR CLASS ACTIONS: Neither you nor Lumber Liquidators shall be entitled to join or consolidate claims in arbitration by or against other customers of Lumber Liquidators with respect to other accounts, bring mass, class action, or consolidated claims in arbitration or a court of competent jurisdiction, or arbitrate or litigate any claim as a representative or individual of a class or in a private attorney general capacity. The arbitrator may not consolidate more than one per-son’s claims and may not otherwise preside over any form of a representative or class proceeding.

ARBITRATION: The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this limited warranty. You must use this informal procedure before pursuing any legal remedy in the courts.

Lumber Liquidators and you agree to attempt to resolve any disputes amicably. If, after thirty (30) days we are unable to do so, then you and Lumber Liquidators each agree that any claim orcontroversy of any sort relating to our agreement, the Products or these limited warranty termsshall be determined by arbitration in the nearest U.S. city to the Lumber Liquidators store whereyou purchased the products, before one arbitrator. At the option of the first to commence anarbitration, the arbitration shall be administered either by JAMS pursuant to its Streamlined Arbi-tration Rules and Procedures, or by the American Arbitration Association pursuant to its Commer-cial Arbitration Rules. The arbitrator shall have no power to add to, delete from or modify theselimited warranty terms. Each of us shall have the right to conduct discovery to which we would beentitled had the dispute been resolved in a state court of general jurisdiction in the state of theLumber Liquidators store where you purchased the products. Judgment on the arbitrator’s awardmay be entered in any court having jurisdiction. This clause shall not preclude either party fromseeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Thearbitrator may, as part of the award, allocate all or part of the costs of the arbitration, includingthe fees of the arbitrator and the reasonable attorneys’ fees of the prevailing party. The arbitratorshall only have the authority to resolve individual disputes between you and Lumber Liquidators.Notwithstanding the foregoing, in addition to our rights set forth above, we may initiate pro-ceedings directly in the appropriate court located in the U.S. city nearest the Lumber Liquidatorsstore where you purchased the products in connection with any claim to collect amounts due andowing by you.


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10. NO OTHER TERMS

SAMPLES, DESCRIPTIONS, AND OTHER INFORMATION CONCERNING THE PRODUCT CONTAINED IN CATALOGS, ADVERTISEMENTS, OR OTHER PROMOTIONAL MATERIAL OR STATEMENTS MADE BY SALES REPRESENTATIVES OR DISTRIBUTORS ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND ARE NOT BINDING UPON LUMBER LIQUIDATORS. NO SALES REPRESENTATIVES, STORE MANAGERS, ACCOUNT REPRESENTATIVES, OR DISTRIBUTORS SHALL HAVE ANY AUTHORITY WHATSOEVER TO ESTABLISH, EXPAND OR OTHERWISE MODIFY LUMBER LIQUIDATORS’ WARRANTIES. THE TERMS OF THIS LIMITED WARRANTY DOCUMENT MAY NOT BE AMENDED EXCEPT THROUGH A WRITTEN AGREE-MENT TITLED “AMENDMENT TO LIMITED WARRANTY” AND SIGNED BY AN AUTHORIZED OFFICER OF LUMBER LIQUIDATORS, PROVIDED, HOWEVER, THAT LUMBER LIQUIDATORS MAY GENERALLY MODIFY, CANCEL, UPDATE, OR OTHERWISE CHANGE ITS PROSPECTIVE WARRANTIES FOR FUTURE SALES AT ANY TIME AND FOR ANY REASON.

11. OTHER PROVISIONS

The section headings provided in this limited warranty are for convenience and informational reference only and shall and shall not affect the interpretation or construction of this limited warranty.

THE PROVISIONS OF THIS LIMITED WARRANTY ARE DEEMED TO BE SEVERABLE AND THE INVALIDITY OR UNENFORCEABILITY OF ONE PROVISION SHALL NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER PROVISION.

12. ADDRESS FOR LUMBER LIQUIDATORS

Lumber Liquidators, Inc. is located at 4901 Bakers Mill Lane, Richmond, VA 23230.

HOME * INSTALLATION * CARE


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Need Help? To obtain installation assistance or product information concerning this flooring, contact the store of original purchase, or call the Lumber Liquidators customer care at 800-366-4204.?

72°RH

12

6

39

10

11

2

1

7

8

5

424hr

Acclimate Completely ACCLIMATION: Not requiredif flooring and the jobsite are

between 60ºF – 80ºF, otherwise acclimate for 24 hours between

60ºF – 80ºF.

Install CorrectlyTake time to review Lumber

Liquidators’ installationguidelines to ensure that your

installation goes wellfrom beginning to end.

Maintain EnvironmentAfter installation, maintain your

flooring between the temperature ranges for your room size / expansion

gap and contraction overlay (see Expansion and Contraction / Run

Width and Length below).

AIM AIM AIM

Save time & avoid frustration! Please read these entire instructions before starting your installation, and A.I.M. for success!

INSTALLATION

© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 CRLX_RVPP_AD_PAD 9

Rev. 10.14.2020

LEAD WARNING: Some paints and finishes in homes built before 1978 may contain lead. Exposure to excessive amounts of lead dust presents a health hazard. Prior to removing or sanding, comply with all applicable federal, state, and local laws, and reference the publication “Lead-Based Paint: Guidelines for Hazard Identification and Abatement in Public and Indian Housing” available from the United States Department of Housing and Urban Development regarding (1) appropriate methods for identifying lead-based paint

and removing such paint; and (2) any licensing, certification, and training requirements for persons performing lead abatement work.

WARNING! DO NOT SAND, DRY SWEEP, DRY SCRAPE, DRILL, SAW, BEADBLAST OR MECHANICALLY CHIP OR PULVERIZE EXISTING RESILIENT FLOORING, BACKING, LINING FELT, ASPHALTIC “CUTBACK” ADHESIVES OR OTHER ADHESIVES. These products may contain asbestos fibers and/or crystalline silica. Avoid creating dust. Inhalation of such dust is a cancer and respiratory tract hazard. Smoking by individuals exposed to asbestos fibers greatly increases the risk of serious bodily harm. Unless

positively certain that the product to be removed is a non-asbestos containing material, you must presume it contains asbestos. Regulations may require that the material be tested to determine asbestos content. See current edition of the Resilient Floor Covering Institute (RFCI) publication, “Recommended Work Practices for Removal of Resilient Floor Coverings” for detailed information and instructions on removing all resilient covering structures. For current information, go to www.rfci.com.

MOLD AND MILDEW WARNING: Prior to removing an existing resilient floor or when installing a new floor, if there are visible indica-tions of mold or mildew or the presence of a strong musty odor in the installation area, the source of the problem should be identified and corrected before proceeding with the flooring work. Excessive moisture in the subfloor could promote mold, mildew, and other moisture related issues like the trapping of moisture emissions under the flooring, which may contribute to an unhealthy indoor envi-

ronment. Mold has the potential to cause health problems and may produce allergens, irritants, and in some cases, potentially toxic substances. Before installing the new resilient flooring, ensure the underlayment and/or subfloor is allowed to thoroughly dry and that any residual effect of excessive moisture, mold, or structural damage has been corrected. Remediation measures may require structural repairs such as replacing the contaminated underlayment and/or subfloor, cleanup measures using appropriate protection and biocide, or hiring a professional mold and mildew remediation contractor. Consult EPA mold guidelines on EPA's website at https://www.epa.gov/mold

WARNING:Drilling, sawing, sanding or machining wood products can expose you to wood dust, a substance known to the State of California to cause cancer. Avoid inhaling wood dust or use a dust mask or other safeguards for personal protection. For more information go to www.P65Warnings.ca.gov/wood

QUICK CLICK

RECOMMENDED USE:Residential or light commercial interior use only. *See the product’s limited warranty for details.Do not install in wet areas like patios and showers, or exterior areas. Do not install in boats or moving vehicles.

GRADE:On, above and below Grade.

JOBSITE CONDITIONS:• The building should be enclosed with all doors and windows in place.• Prior to delivery and install: All wet works (e.g. drywall taping, texture, painting, stucco etc.) should be complete and allowed to

dry. The rooms should be at normal “lived-in” conditions with HVAC operational for at least one week prior to the installation whenbuilding is so equipped.

• When installing over basements and garages, ensure they are dry and well ventilated.• Crawlspaces must be dry with a minimum 18" from the bottom of the floor joist to the ground, Crawl space earth (or thin concrete

slab) should be covered 100 percent by a vapor retarder of black polyethylene (minimum 6 mil) or any recommended puncture-resistant membrane, such as Class C, meeting ASTM D1745. Ventilation shall be per local building codes.

• To avoid damages to the floor’s finish, all construction activity should be completed before installing this floor.• All gutters should be in place and functioning properly. Yard grading should be sloped to run water away from the home foundation.• Ensure that exterior doors and appliances have sufficient clearance to accommodate the new flooring. Do not undercut metal door

jambs before first confirming it doesn’t violate local building and fire codes.• The installer - not the manufacturer or retailer - is responsible for making sure that the site conditions are appropriate prior to

installation of this floor.

USER / OWNER / INSTALLER RESPONSIBILITIES:• Install in good lighting.• Product installation constitutes acceptance. Visually inspect the product and determine acceptability before installation. Claims will

not be accepted regarding visual defects after flooring has been installed. If any planks are unacceptable due to color, finish, mill-ing or any other reason, it is your responsibility to determine to use them, hide them in areas like closets, trim off the imperfection,or not install them at all.

• A reasonable amount of installed flooring (up to 25% or 100 sq. ft. whichever is less) is enough to determine acceptance of quality.• Retain a box label and keep on file with your receipt for future reference.• If quality issues are suspected stop the installation and call your local store or CUSTOMER CARE at 1-800-366-4204.

ACCLIMATION: 24 hoursThis product requires no acclimation if its temperature and the jobsite are between 60°F and 80°F. If a method is not available for testing temperature of the flooring (e.g. an infrared Thermometer Temperature gun), or flooring is outside of this range, allow the flooring to acclimate for 24 hours at the approved temperature. • Stack boxes flat, and no more than eight cartons high in areas to receive new flooring.

TEMPERATURE:After installation maintain your flooring between the temperature ranges for your room size / expansion gap and contraction overlay (see Expansion and Contraction / Run Width and Length below).

RELATIVE HUMIDITY: No limits.

CUTTING ALLOWANCE:A 10' x 10' room has net 100 square feet (Sq. Ft.) – the actual area that will have flooring – but more product is required to allow for cutting which generates unusable pieces. Carefully measure the net square feet required, adding up multiple areas. The table gives an approximate recommendation for cutting allowance: Quantities are always rounded up to the nearest box. Tip: If more than half a box is not available for spares we recommend ordering an extra box. Please note: Actual cutting waste may be lower or higher based on room layout. E.g. multiple rooms vs. one large area and ”pattern” being installed. E.g. diagonal installations will require more cutting allowance. Consider carefully before returning boxes. Keeping extra boxes is a great idea and inexpensive insurance against damage, if a repair if needed the product and batch will be the same, and you have options even if the product has been discontinued. Diagonal installations will generally require 5% more material over and above the cutting allowance given above.

2nd Floorabove ground level

1st Floorat ground level

Basement

YES

YES

YES

Net Area Total with Cutting % Applied SqFt Allowance SqFt

100 110 10 200 218 9 400 432 8 600 642 7 800 848 6 1000 1050 5 above 1000 SqFt add 5%


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EXPANSION AND CONTRACTION SPACE: Floating: Run lengths and Run widths greater than the maximum run allowed for the expansion gap and contraction overlay chosen will require transitions to “break up” larger installations. Typically, these are placed at doorways, adjoining rooms, archways, connections to hallways etc. Allow recommended expansion gap between the flooring and all vertical obstructions (walls, door jams, pipes, staircases, posts, fixtures, built-ins, etc.) Note: For run lengths and widths please review table below. This grid gives recommended gap and overlay for various length and widths at various temperatures. e.g. if your run length is 60' and width is 60', and your temperature variation is 30°F – 110°F, then 1/2" gap and 1/2" overlay is required. Below are examples of 1/2" and 3/4" expansion gap and contraction overlay.

TYPICAL INSTALLATION

Baseboard

Baseboard

Drywall

Drywall

Starting Wall/Stud

Starting Wall/Stud

3/4" quarter round

1/2" Contraction Overlay1/2" Expansion Gap

3/4" Contraction Overlay3/4" Expansion Gap

3/4" quarter round

1/4" GAP AND OVERLAY



20

40

60

80

RUN LENGTH

AND WIDTH

IN LINEAL FEET

The temperature range is the actual temperature of the flooring which is affected by the substrate, sunlight and ambient temperature.

TEMPERATURE RANGE °F

50 – 90 40 – 100 30 – 110 20 – 120

If the room has electric baseboard heaters, leave a minimum of 3/4" between the surface of the flooring and the bottom of the heaters, allowing heat to circulate properly.

To increase Gap and Contraction Overlay for Larger Areas and Greater Temperature Swings, Undercut drywall as show

NOTE: Gapping and buckling can develop if expansion space and contraction overlay are not followed requirements are not followed.DOORWAYS / OPENINGS BETWEEN ROOMS: When flooring lengths (long sides) run “parallel” within a doorway / opening between areas (joined continuously) it is recommended that a thin even bead of flexible (Gel Control) super glue or hot-melt glue (for plastics) is applied to the locking mechanism at the opening(s), to reduce the probability of gaps forming from movement of the flooring due to possible temperature differences from room to room.


Rev. 10.14.2020

CABINETS / FIXED FIXTURES:• Do not install under fixed cabinets or islands of any type.

SUNLIGHT:• Your flooring may change color with prolonged exposure to sunlight. Use of window coverings, shades, or tinting your

windows, is recommended to slow this process

SUBFLOORS NEED TO BE: CLEAN – FLAT – DRY:All substrates must be structurally sound and free from movement or deflection.• Subfloors must be flat within 1/8" over 6', and 3/16" over a 10' span.• Improper substrate or flatness can result in gaps, locking mechanism failure and premature wear on surface.

WOOD SUBFLOORS PREPARATION:• Screw down loose or squeaky sections of plywood and replace areas that are damaged.• To address flatness concerns sand or plane high spots and fill the low spots with a material approved for use under wood flooring.• 15 - 30 lb. roofing felt, vinyl tile or similar can be used (in layers) to build up low areas on wood subfloors to a max. 3/16" provided

fastener holding strength is not compromised.• Installers are responsible to use materials to ensure product performance.• Substrates that are not level/flat due to structural deficiencies should be repaired by a licensed contractor.• Do not install this flooring over plywood underlayment attached to concrete, unless it is known that an appropriate moisture barrier

has been installed• Never apply plastic sheet over wood subfloors.

STRUCTURAL REQUIREMENTS:Note that joist spacing determines minimum subfloor thickness.Joist spacing 16" on center (OC) or less– Plywood: Minimum of (5/8", 19/32") Oriented Strand Board (OSB): minimum (3/4", 23/32")

Advantech minimum (3/4", 23/32")Joist spacing 16" up to 19.2" (OC)– Plywood: Minimum of (3/4", 23/32") Oriented Strand Board (OSB): minimum of (3/4", 23/32")Joist spacing over 19.2"up to maximum 24" (OC)– Plywood: Minimum of (7/8") Oriented Strand Board (OSB): Minimum of (1") or two layers of subflooring or bracebetween truss/joists in accordance with local building codes.MOISTURE TESTING:Use a meter that is species / material adjustable. E.g. Ligno-scanner SDM or mini-Ligno DX/C moisture meter.

• If using alternate meter check that meter can be used with the subfloor material in question.Test sub-floor in multiple locations: it is recommended to test 20 location per 1000 square feet and average the results. Moisturereadings must not exceed 12%.

• Higher readings indicate a moisture concern that needs to be addressed before installation can begin.• For your protection, documenting and saving the test results is recommended.

CONCRETE SUBFLOORS:PREPARATION – FLOATING APPLICATIONS:

• 6 mil virgin polyethylene moisture barrier- seams overlapped 4"- 6" and taped using a waterproof adhesive tape (e.g. duct tape)must be used. Do not proceed with installation if concrete is wet or shows sign of dampness. Excessive moisture could lead to mold/ mildew. (Underlayment’s with a vapor retarder still require this moisture barrier).

• To address flatness concerns; Grind down* high spots and fill in low spots with an appropriate Portland cement based patch or self-leveler (allow to cure fully) prior to installing floor.*CAUTION: Follow OSHA guidelines (29 CFR 1926.1153) regarding silica dust hazards.

• 15 / 30 lb. roofing felt or vinyl tile can be used to build up (in layers) low areas on concrete subfloors in “floating” applications.

LIGHTWEIGHT ALTERNATIVE SUBFLOORS: • Installation over gypsum-based slabs is limited to above grade, floating installations only. Do not use 6mm poly over lightweight

concrete e.g. Gypcrete use gypsum-based patch or self-leveler (allow to cure fully) prior to installing floor.*CAUTION: Follow OSHA guidelines (29 CFR 1926.1153) regarding silica dust hazards.

EXISTING FLOORS:• This flooring can be floated over existing clean, flat, dry, and well bonded/secured tile flooring, vinyl flooring, and hardwood

flooring that have a “wood” subfloor underneath.• Do not install over cushioned vinyl flooring, or existing floating floor products.• Do not install over carpet and padding.

RECOMMENDED PATCHES / LEVELERS:• Cement Patching- Bostik WebcreteR 95™• Total Surface Self-Leveling- Bostik SL-175™ (plus Primer Pro)Follow manufacturer’s TDS / installation guide.

UNDERLAYMENT:


NOTE: Cushioned “vapor retarder” underlayments are not a substitute for a 6 mil polyethylene moisture barrier.Please call Tech support @ 1-800-366-4204 for any additional underlayment recommendations.This floor is waterproof; however, moisture intrusions from concrete via hydrostatic pressure, flooding, or plumbing leaks, along with high levels of alkalinity, can affect floor coverings over time. Moisture can also be trapped below the flooring and create mildew or mold.

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RADIANT HEAT• This flooring is suitable for installation over Hydronic Radiant heating systems provided that the heating element is not in direct

contact with the product.• New heating systems should be running two weeks before installation to remove residual moisture from the subfloor.• Lower temperature of heating system to 60°F for one week prior to installation.• Gradually increase temperature in increments of 10° per day to avoid “shock” to resilient flooring.• Surface temperature should not exceed or sustain 85°F.• If gluing down be sure that adhesives are compatible with radiant heat systems, and follow adhesive manufacture recommendations

for proper application over radiant heat systems.Because of the wide array of systems on the market each with its own features and applications, it is recommended that the userconsult with the heating provider for best practices and installation methods.It is the user’s responsibility to confirm the suitability of any selected or existing radiant-heating system that will be used in conjunc-tion with this flooring.Rugs placed over radiant heated flooring can increase the surface temperature in that area by 3°- 5°F degrees.

HELPFUL TOOLS (as needed):• Tape Measure • Pencil • Chalk line • 6' level • Laminate install kit • Framing Square/Metal straight edge • Screed • Utility Knife(Blades) • Miter saw • Table saw • 60 tooth carbide tip saw blades • Jamb saw • Jig Saw • Drill • Drill bit set • Hammer • FlatPry Bar • Broom • Eye protection • Ear protection • Knee pads • Niosh Dust Mask • Gloves • Moisture Meter • Putty • Touch upmarkers • Speed square

ADDITIONAL NOTES:• When moving furniture and heavy equipment, use luan board, plywood, or other similar covering to protect the floor.• Moisture intrusions from concrete via hydrostatic pressure, flooding, or plumbing leaks, along with high levels of alkalinity, can

affect floor coverings over time. Moisture can also be trapped below the flooring and create mildew or mold.

Each project is unique and different. Installation advice or recommendations are given as a courtesy and not intended to take the place of an installer's visual inspection, expertise or informed judgment, which will override any advice or recommendations given in the Installation Guidelines. The end user / contractor on-site is ultimately responsible for ensuring that selected prod-ucts are appropriate for local conditions and / or the final use of the product.

© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 CRLX_RVPP_AD_PAD Rev. 10.14.2020


Rev. 10.14.2020

Electric jamb saw

STEP 1:Check that subfloor is flat to within specifications per details found under “CLEAN-DRY-FLAT” in previous section.Correct any issues.

STEP 2:Install 6 mil polyethylene film vapor barrier if subfloor is concrete.Never install 6 mil poly over wood substrates!NOTE: Cushioned ”vapor retarder” underlayments are not a substitute for a 6 mil polyethylene moisture barrier.

6’

1/8"

4"— 6"/pH

GETTING STARTED (All methods):Remove any existing quarter round, shoe moldings, baseboards and doorway transitions. Remove existing floor covering as required, check floor flatness per details on previous page and address any issues. Check that all doors will swing open with adequate clearance over the new flooring prior to starting any work. Important: Any metal doors must be addressed by a specialist to adjust. Do not cut metal door frames!

Initial Preperation:

Check for alarm or other low voltage wiring before making cut. To find the height of to cut the jamb, lay ascrap piece of flooring (and underlayment if applicable)next to the door frame, and lay the saw blade on top.After cut, ensure that the the floor plus underlaymentdoes not bind, always leave 1/16" clearance under thedoor jamb / casing for the floor to be able to move freelywithout vertical restriction.Ensure that exterior doors and appliances have proper clearance to accommodate the new flooring.Do not undercut metal door jambs before first confirming it does not violate local building and fire codes.Adjust as required.

How to Assemble Tongue and Groove Planks

NOTE: Tongue image is for illustration only. The actual locking shape of your floor may differ.

GrooveTongue

PROFILE (END VIEW)

1.. Insert tongue into groove at approx.20° angle.

2.. Push down while applyingforward pressure to fully engageplanks.

NEVER USE A TAPPING BLOCK OR TOOLS DESIGNED FOR OTHER TYPES OF LAMINATE FLOORS. USING THESE TOOLS MAY DAMAGE YOUR FLOOR AND WILL VOID YOUR WARRANTY

Be sure locking system is fully engaged! Planks must be flat in relation to each other (on all sides) without gaps before continuing installation.

STEP 5.Use spacers to maintain a minimum 1/2" expansion gap between the flooring and the walls. Place spacers adja-cent to each plank joint and at the beginning and end of each row. This will lock-in assembled panels and prevent shifting during installation.It is important to have your starting row perfectly straight and properly supported against your starting wall. Always allow a 1/2" gap around all other fixed objects including upright pipes or other fixtures.Tip: Scrap flooring (cut up in short strips) may be used for additional spacing material.

Starting wall

STEP 3:Install customer preferred cushion.We recommended underlayment pad between the vapor barrier and the flooring.

STEP 4. LAYOUT:Determine which direction the planks will be installed. Generally, plank flooring is run parallel with the longest straight exterior wall, or the focal point of the room. Considerations are fireplaces, doors, cabinets, transitions. For best appearance full planks are desirable at the focal point and most cases it is the longest unbroken wall in the room.INSTALLERS! It is advisable to determine the installation layout and direction (North/South vs East/West). Preparation of planks for the starting row when needed: To avoid very narrow pieces at the finish wall; measure the distance between the starting wall and the finish wall, then divide this number by the width of the flooring planks. The fraction is the width of the last plank. Eg. for standard 10' wide room: Starting to finish wall = 120" + 1" (1/2” expansion x 2) = 119" Width of Plank = 5" 119 ÷ 5 = 23.8 Twenty three full planks are required and last will be fraction x plank width 5” x 0.8 = 4" If width of last plank is less than 2.5" balance by cutting (Rip) last row of planks accordingly.NOTE: If a narrow strip is unavoidable for the last row, the final two rows can be glued together at the joint using flexible (Gel Control) super glue or hot-melt glue (for plastics) at the long seams to avoid board separation.

ESTABLISH A WORKING LINE In at least two places, measure out equal distance from your starting wall, 12"–18" from each corner. The distance from the starter wall to the line will be the width of the plank used on first row, the 1/2" expansion space. Mark these points and snap a chalk line (as shown) par- Width of plank used for firstrallel to your starting wall. Be sure to maintain proper row + expansion spacegap around all vertical obstructions, e.g. newel posts, raised hearths, upright pipes, etc. Chalk line

15© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 CRLX_RVPP_AD_PAD Rev. 10.14.2020

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STEP 8. IMPORTANT: When laying out planks, always stagger end joints from row to row, by at least 12" to ensure the structural integrity of your floor and a pleasing appearance. Work from different cartons of planks to minimize clustering of patterns. Pay close attention to avoid “stairstep” or “H-patterns” appearing in the flooring.

B.

C.

1/2" 1/2"STEP 6. THE FIRST ROW Starting row: Install planks from left to right, up against the spacers. A. Lay the first plank against the wall, and up to the left wall. The groove edge should be facing toward you.B. Align and overlap end-joint of second plank. Place the second plank in the row next to the first plank, assemble the end joints by lowering (overlapping) the left plank over the right plank as shown until locked in.C. Lower plank “straight” down, be sure joint is even and flat. Continue laying the first row until you reach the other wall. NOTE: See STEP 7. for how to cut the last plank in row.

A.

STEP 7. SECOND & CONSECUTIVE ROWS Confirm the first row is straight with working line. A. Use a cut plank at least 8” in length, angle the tongue of the

long side of the plank into the groove of the first plank of the first row at an angle of approx. 20° and while applying forward pressure, lower the plank down to lock it into place.

B. Align and overlap end-joint of second plank, insert tongue at angle into groove of previous row and low er to the floor. Be sure the ends of the boards are in proper alignment, then firmly lower into position. (Be sure to engage end seams flat).

A.

B.

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1. Flip2. Mark3. Cut4. Flip

Back

1

2

A. Then lay another plank of flooring on top of thatplank, with the tongue side touching the wall.

B. Use plank B as a straight-edge guide, and mark a linelengthwise on plank A.

C. Cut plank A lengthwise on line.D. Plank A can now be installed as the last row. We

recommend you use edge glue for this last row.

STEP 10.When you are unable to angle panels to install them (under door jambs, toe kicks, radiators etc.), shave off the locking edge lip in the groove by using a sharp chisel or razor knife. Apply a thin–even bead of flexible (Gel Control) super glue or hot-melt glue (for plastics) along the modified groove as shown. *These adhesives dry quickly so pre-fit and position plank prior to applying glue.

STEP 11.The last row will need to be cut lengthwise to fit properly. Here’s how to get it just right: Lay a plank right on top of the last full row in place.

STEP 9. The last board in each row must be cut to fit, while still maintaining a proper expansion gap at the walls. Here s̓ how: 1. Flip the plank over, end-to-end.2. Lay the flipped board next to the row of planks,

mark it.3. Cut the plank at the mark maintaining a 1/2"

expansion gap at the walls.4. Flip the plank back over and install as normal.

Power, table, circular and jig saws can also be used to cut this flooring product.

Slide straight in

Best method for cutting is to use a power miter saw.


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STEP 13.

STEP 12. To ensure the floor is able to "float" freely, be sure to affix baseboards or moldings to the walls, not to the floors. This way, the floor can expand & contract within the gap.

In areas where your new floor meets other types of flooring, such as carpet or tile, select an appropriate molding to get a professional looking and safe transition.

U-Track is attached to the substrate to secure the End

surfaces that are lower than the floor, such as vinyl or tile.

is at a step-down; Example: when the flooring meets at the top of a stairway “going down”.

T-Moldings cover expansion spaces at doorways,and they transition from your new floor to otherhard surfaces of similar height.

Quarter Round moldings are used to cover expansion spaces between the baseboards and the flooring.

T-Molding

End Cap

Quarter Round

U-Track

Reducer

Stair Nosing

Cap, T-Molding and Reducer transitions.

End Cap moldings transition from new floor to carpet, sliding doors, raised hearths, etc.

Reducer moldings transition from new floors to hard

Stair Nose moldings are used when the new floor edge

HOME * WARRANTY * CARE

CARE

HOME * WARRANTY * INSTALLATION


CARE AND MAINTENANCE GUIDE CORELUXE is designed to bring beautiful wood and stone looks to your environment to fit your flooring needs and style, while also providing a solution with easy maintenance.

Created for residential and light commercial applications, this flooring is extremely durable but still requires care and attention to keep it looking beautiful for years to come. For day to day cleaning we recommend the floor to be swept and/or vacuumed. The vacuum head must be a felt brush type. Do not use vacuum with beater bars / very hard bristles. This will eliminate fine particles of dirt and grit that act like sandpaper which will scratch and / or dull the surface of your flooring.

Reduce the visibility of minor scratches using Bellawood Scratch Away.

Minimize abrasive material and dirt by placing mats on both sides of exterior doors and by using area rugs in high-traffic areas.

Use Bellawood Floor Cleaner to deep clean your whole floor and clean spots and soiled areas.

DO NOT use cleaning agents containing wax, oil or polish. Leftover residue will form a dull film.

DO NOT use steel wool or scouring pad, as they will scratch the floor. The use of residential steam mops on this product is allowed. Use at lowest power with a suitable soft pad, do not hold a steam mop on one spot for an extended period of time. Refer to the steam mop’s manufacture instructions for proper usage.

This flooring can be dented, gouged and scratched, this can by caused by but is not limited to: dropped objects, damaged shoe heals / soles, abrasive particles, etc. The following steps will help reduce the risk of this kind of damage:

• Floor protectors should always be installed to the bottom of furniture to prevent scratching and marking.

• Minimize abrasive material and dirt by placing mats on both sides of exterior doors and by using arearugs in high-traffic areas.

• We recommend the use of a hard surface (non-studded), non-rubber chair mat to protect your floor fromoffice chairs with casters.

• Light, rolling furniture should be outfitted with broad-surface, non-staining casters that have been engi-neered for hard surface floors (casters should be a minimum of 1" wide and at least 2" in diameter.

• Never slide or roll heavy furniture or appliances across the floor.

• If flooring will be exposed to rolling traffic or heavy, appliances protect the flooring with plywood or hard-board panels.

• Remove shoes that are damaged exposing sharp metal, have cleats etc. before walking on the floor.

Your flooring is like other products and is susceptible to fading, with prolonged exposure to sunlight. Use of window coverings, shades or tinting your windows is recommended.

Although the flooring planks are waterproof, you should promptly remove spills using a soft cloth reduc ing slip hazards.

We love our pets but occasionally accidents happen.

• Cleaning the affected area should begin immediately upon discovery:

• Use absorbent paper tissue to collect as much of the deposited material as possible and properly disposeof it. Remove any existing residue with a suitable disinfecting cleaner.

• Repeat until all residue is removed. Buff dry. Clean, using Bellawood Floor Cleaner.

• The more time that elapses before removal, the more difficult a stain will be to remove.

• Keep pets’ nails trimmed.

We recommend the use of NON-RUBBER backed mats that are labeled “colorfast” by the manufacturer.

Non-staining, vinyl-backed mats or woven rugs should be used at all door entries from outside to avoid discoloration from asphalt driveways, catch dirt, grit, sand, and other debris to help sustain the flooring.

We also recommend using protective mats around sinks and tubs to catch excess water and debris.

CONSUMER WARRANTY

LIMITED COMMERCIAL WARRANTY

Lumber Liquidators, Inc. (“we,” “us,” and “our”) extends this limited warranty only to the customer who originally purchased the product (“you”). It does not extend to any subsequent owner or other transferee of the product. THIS LIMITED WARRANTY IS NOT TRANSFERABLE. THE LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL PURCHASER.

Our products are designed for commercial and business uses. The warranty periods for each product are determined by their application and use. Light commercial uses are defined as areas where foot traffic is light to moderate and light to moderate castor chair use where castors are modified using caster chair wheels (soft wide castors specifically for hard surface) or castor chairs are used with castor chair mats designed for hard surface and without the use of heavy chemicals, acids, greases or other such contaminants. Examples of light commercial uses include: professional offices, including lobbies, waiting rooms, hallways; corporate locations such as banks, conference rooms, meeting rooms; small retail stores such as salons, jewelry stores, dressing rooms; applications in apartment lobbies and common areas, and connecting

2. LIGHT AND HEAVY COMMERCIAL USES AND THE PERIOD OF COVERAGE

• Light Commercial

hallways and offices.

Heavy (or Full) Commercial Areas are areas of use with floors subjected to, moderate to heavy foot traffic and moderate to heavy castor chair use where modified caster chair wheels (soft wide castors specifically for hard surface) or castor chairs are used with castor chair mats, designed for hard surface moderate to heavy traffic. Portable furnishings with casters, rests and hard wheels that concentrate the weight or point loading of the appliance/equipment are excessive heavy use.

We shall have the sole right to make the determination of whether an application is for light or heavy commercial uses. For purposes of such determination, we may need to visit the location that relates to the warranty claim for inspection and use. These limited warranties do not apply to excessive heavy use or industrial uses. Industrial uses include but are not limited to use in environments with heavy chemicals, acids, greases (including for food) or other such contaminants, and those use in environments with forklift use, industrial plants, uses where extra heavy static and dynamic loads are applied to flooring, and use of casters bearing extra heavy loads on resilient flooring.

Subject to the requirements listed in Section 5 below, this limited warranty starts on the date of your purchase and lasts for the time period set forth in the chart below for your specific product (the “Warranty Period”):

may change the availability and duration of this limited warranty at our discretion, but any changes will not be retroactive, and shall only apply to products purchased after such changes.

• Heavy Commercial

• Determination of Application and Use

If, for any reason, we repair or replace the product, the Warranty Period is not extended. We

RVP Products 1. WHO MAY USE THIS WARRANTY?

20

Wear Layer: 0.7mm / 28 Mils 15 10 Wear Layer: 0.5mm / 20 Mils 10 5

Light Commercial Warranty Duration

Heavy Commercial Warranty Duration Product Identification

Wear Layer: 0.15mm / 6 Mils 0 0 Wear Layer: 0.3mm / 12 Mils 0 0

© 2020 Lumber Liquidators, 4901 Bakers Mill Lane, Richmond VA 23230-2431 CRLX_RVPP_AD_PAD Rev. 10.14.2020

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During the Warranty Period (defined above) and subject to the complete terms of this limited warranty, this limited warranty covers the following product aspects from defects in materials and workmanship of the purchased product (the “product”):

workmanship.

significantly diminished by exposure to water during the Warranty Period under normal useconditions. This limited warranty extends only to topical moisture and topical water exposure.Please note that this warranty relates only to the purchased product itself and does not warrant

wetness is not exceeding twenty-four hours), the product will resist staining and damagecaused by the vomit, urine, and feces of domestic cats and dogs that occur during normal use,

discussed below). Please note that this warranty relates only to the purchased product itselfand does not warrant that your subfloor, or any other items or properties will be safe orresistant from these pet stains because of the installation of this product.

3. WHAT DOES THIS WARRANTY COVER?

exposure of the decorative layer, subject to the exclusions provided in Section 4 below.

that your subfloor, or any other items or properties will be safe from water damage because ofthe installation of this product.

subject to timely attention under the Installation and Care Requirements (defined and

• Limited Finish Wear Warranty. Finish wear from normal use conditions resulting in the

• Product Structure. The product will be free of manufactured defects in materials and

• Curling. Vinyl peel and stick will be free from edge curling from normal use conditions.

• Limited Waterproof Warranty. The structural integrity of the product will not be

• Limited Pet Stain Warranty. While the vomit, urine, and feces are still wet (and such

• Delamination. The product will not delaminate under normal use conditions.

4. WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any defects or damages due to: (a) failure to strictly follow the Installation and Care Requirements (defined and discussed below) regardless of the installer; (b) transportation; (c) storage; (d) improper use; (e) modifications; (f) unauthorized repair; or (g)external causes such as accidents, abuse, or other actions or events beyond our reasonablecontrol. In addition, this limited warranty does not cover any defects or damages due to thefollowing:

mold) are excluded. In addition, moisture intrusions from concrete hydrostatic pressure, flooding,or plumbing leaks, along with high levels of alkalinity, can affect surrounding structure, walls,subfloor, fixtures, furniture, underlayment, moldings, trims, subfloor heating elements, or anythingthat is not the product. Damage from such conditions, including to the floor and subfloor, is notcovered under this limited warranty.

moisture. This flooring cannot prevent problems associated with, or caused by flooding,excessive moisture, existing moisture, or alkalis in the subfloor or conditions arising fromhydrostatic pressure. To be abundantly clear, this limited warranty does not cover damage tosurrounding structure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims, subfloorheating elements, or anything that is not the product itself. This limited warranty does not coverdamage resulting from mold and/or mildew growth due to prolonged exposure to moisture, allcasualty events involving water coming in contact with your floor and failures normally covered byinsurance, including, but not limited to, damages caused by flooding or standing water from leakypipes, faucets, or household appliances.

• Excessive Moisture. Non-structural damages caused by moisture (such as mildew and

• Moisture Protection. This flooring should not be used to seal an existing floor from


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(such as extreme heat, radiant heat (for some products), or exposure to sand); indentations andscratches (caused by furniture, heavy rolling loads like un-modified wheels on caster chairs,castor chairs without protection mats, heavy electric wheel chairs, metal or thin wheels onappliances, tools, grit, heels, toys, etc.); improper maintenance and accidents; misuse andabuse. These items are not covered under this limited warranty

exposed including seasonal and environmental factors. Gapping or buckling due to expansionand contraction in extreme temperatures may occur.

defect covered under this limited warranty.

another finish or sanding (such as in preparation for another finish) may damage thefactory-applied finish and voids this limited warranty against finish wear.

installations on ceilings or other usages for purposes other than flooring (like furniture orcountertops).

visible defects are not covered under this limited warranty. Accordingly, before installation, youand the installer should examine each product to ensure it is satisfactory.

samples, printed color photography (including websites and catalogs), existing flooring or otherproducts (such as cabinets, stair railings, trim and moldings). These variations should beexpected. Inspect product before installation claims for color and shade variation will not beaccepted after the product is installed.

because it did not pass our rigorous inspection process and is not covered by this limitedwarranty.

warranty does not cover any purchases other than those made directly from Lumber Liquidatorsin store, online, or by phone.

your particular product may be installed over radiant heat. If you Installation and CareRequirements do not include materials regarding installation over radiant heat, your product isnot appropriate for installation over radiant heat and not covered under this limited warranty forsuch installations. If your Installation and Care Requirements provide instructions for suchinstallation, this limited warranty does not cover those products that are not installed accordingto the radiant heat manufacturer guidelines or not installed in compliance with the Installationand Care Requirements.

limited warranty and are not covered.

on top of your floor.

• Improper Installation and Maintenance. This limited warranty does not cover any dissatisfaction or damage due to improper installation or maintenance (but excluding improper installation or maintenance performed by us). This includes any damages caused by any installation (regardless of the source of the installation advice other than directly provided by us) that conflicts with the applicable product installation instructions—for example, damage caused by sub-surface, sub-flooring and jobsite environmental deficiencies, improper transportation, acclimation and storage.

removal or replacement of Countertops, cabinets, built-in appliances or other fixtures, installed

• Site and Environmental Conditions. Defects or damages resulting from: site conditions

• Heat Exposure. This flooring is susceptible to changes in the conditions to which it is

• Gloss Reduction. Fading or loss of gloss (or glaze) is not finish wear and not a product

• Other Finishes. This limited warranty covers the factory-applied finish only. Applying

• Exterior Use. This limited warranty does not cover exterior use of the product.

• Non-Flooring Installations. This limited warranty does not cover use of the products for

• Visible Defects. As discussed further below in Section 5.C., products installed with

• Color and Shade Variations. New or replacement flooring may not always match

discoloration due to use of rubber-backed mats.• Fading. This limited warranty does not cover fading from exposure to sunlight or

• Odd Lots or AS-IS. An odd lot (or flooring sold AS-IS) is flooring that is discounted

• Third-Party Purchases. Except for an authorized transfer in writing by us, this limited

• Radiant Heat. Please consult the Installation and Care Requirements regarding whether

• Outdoor Installation. Outdoor and partial outdoor installations of the product void this

• Removal and Replacement. This limited warranty does not cover the cost of the


To maintain this limited warranty during the Warranty Period, you are obligated to meet all of the following requirements for your use, installation, and maintenance of the product (the “Installation and Care Requirements”). The Installation and Care Requirements must be strictly followed for the limited warranty to remain valid and not be void.

A. Follow the Pre-Installation Requirements. Prior to installing a single board, tile, orproduct, you or the installer must determine that the job-site environment and thesub-surfaces (including subfloor substrate) meet or exceed applicable industry and productstandards, including, without limitation, moisture testing and controls. The product installationinstructions discuss these standards and are provided in full below. These requirementsmust be strictly followed.

B. Comply with All Laws. In your installation, maintenance, and use of the product youmust comply with all laws and regulations, including, without limitation, all applicableenvironmental and building codes, regulations and laws.

C. Inspect All Products for Visible Defects. Products installed with visible defects arenot covered under this limited warranty. Accordingly, before installation, you and the installershould examine each product to ensure it is satisfactory. If any products are unacceptablefor any reason, it is up to you to determine to use them, hide them in areas like closets, trimoff the imperfection, or not install them at all. You should plan on being present during yourinstallation to ensure that all required procedures are completed and products with visibledefects are not installed. It is important to inspect individual boards and tiles and tofrequently step back to observe the “whole picture” before installation is completed. If qualityissues are suspected before or during installation immediately contact the store where yourfloor was purchased or call us at 1-800-366-4204.

D. Follow the Installation and Care Instructions. It is your duty to make sure theinstallation requirements are strictly followed, including, without limitation, as they relate tothe use of moisture barriers, installation tools, and the evaluation of job site conditions andmoisture testing. The product’s installation and care manual(s) are provided in this documentbelow, and those terms and provisions are part of this limited warranty.

With respect to any defective product during the Warranty Period, we will provide a Lumber Liquidators’ store credit in the amount of the purchase price paid for the defective portion of the flooring (excluding any installation costs and labor). A store credit is the sole remedy under this warranty and can be used for store product purchases only. Provided, however, we reserve the right, in our sole discretion, to repair or replace such product (or the defective part) free of charge in lieu of a store credit. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product.

dissatisfaction or damage due to improper installation or maintenance (but excludingimproper installation or maintenance performed by us). This includes any damages causedby any installation (regardless of the source of the installation advice other than directlyprovided by us) that conflicts with the applicable product installation instructions—forexample, damage caused by sub-surface, sub-flooring and jobsite environmentaldeficiencies, improper transportation, acclimation and storage.

• Improper Installation and Maintenance. This limited warranty does not cover any

5. HOW DO I MAINTAIN THIS WARRANTY DURING THE WARRANTY PERIOD?

6. WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?


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There is no guarantee that the same or a similar product to the original flooring will be available at the time a store credit is issued or redeemed.

We reserve the right to investigate, assess, and validate reported claims by, among other things, requesting samples from you for technical analysis and performing an inspection of the flooring and installation location.

To file a warranty claim during the Warranty Period, you may:

A. Visit the store where you purchased your floor;

B. Call us at 1-800-366-4204; or

C. Email via the “contact us” link at www.lumberliquidators.com.

NO JOINT OR CLASS ACTIONS: Neither you nor Lumber Liquidators shall be entitled to join or consolidate claims in arbitration by or against other customers of Lumber Liquidators with respect to other accounts, bring mass, class action, or consolidated claims in arbitration or a court of competent jurisdiction, or arbitrate or litigate any claim as a representative or individual of a class or in a private attorney general capacity. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

7. HOW DO YOU OBTAIN WARRANTY SERVICE?

THE REMEDIES DESCRIBED ABOVE IN SECTION 6 ARE YOUR SOLE AND EXCLUSIVE

FOR THE DEFECTIVE PRODUCT OR DEFECTIVE PORTION THEREOF.SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU WARRANTY. NOTWITHSTANDING ANY OTHER PROVISION OR TERM, OUR LIABILITYREMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED

UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. WITHOUT LIMITING THE FORGOING SENTENCE, LOSSES, DAMAGES OR EXPENSES RELATING TO ANYTHING OTHER THAN THE FLOOR ITSELF ARE NOT COVERED, INCLUDING, WITHOUT LIMITATION, DAMAGES DUE TO ANY DELAYS, LOST PROFITS, LOSS OF BUSINESS, LOSS OF USE OF PREMISES, MISSED TIME FROM WORK, HOTEL STAYS, STORAGE FEES, KENNEL COSTS FOR PETS, REMOVAL OFDEFECTIVE FLOORING, INSTALLATION OF REPLACEMENT FLOORING OR REMOVALOR REPLACEMENT OF ITEMS BUILT ON TOP OF ANY FLOORING (FOR EXAMPLE, COUNTERTOPS, CABINETS, BUILT-IN APPLIANCES).

Claims must be submitted within the Warranty Period and within ninety (90) days of the date that the problem with the floor is first discovered. No warranty claim will be serviced without contacting us through one of the methods listed above and providing accurate and complete information in a timely manner.

9. TERMS OF DISPUTE RESOLUTION

8. WHAT ARE THE LIMITATIONS OF LIABILITY?


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believe that we have not performed our obligations under this limited warranty. You must use this informal procedure before pursuing any legal remedy in the courts.

Lumber Liquidators and you agree to attempt to resolve any disputes amicably. If, after thirty (30) days we are unable to do so, then you and Lumber Liquidators each agree that any claimor controversy of any sort relating to our agreement, the Products or these limited warrantyterms shall be determined by arbitration in the nearest U.S. city to the Lumber Liquidators storewhere you purchased the products, before one arbitrator. At the option of the first tocommence an arbitration, the arbitration shall be administered either by JAMS pursuant to itsStreamlined Arbitration Rules and Procedures, or by the American Arbitration Associationpursuant to its Commercial Arbitration Rules. The arbitrator shall have no power to add to,delete from or modify these limited warranty terms. Each of us shall have the right to conductdiscovery to which we would be entitled had the dispute been resolved in a state court ofgeneral jurisdiction in the state of the Lumber Liquidators’ store where you purchased theproducts. Judgment on the arbitrator’s award may be entered in any court having jurisdiction.This clause shall not preclude either party from seeking provisional remedies in aid ofarbitration from a court of appropriate jurisdiction. The arbitrator may, as part of the award,allocate all or part of the costs of the arbitration, including the fees of the arbitrator and thereasonable attorneys’ fees of the prevailing party. The arbitrator shall only have the authority toresolve individual disputes between you and Lumber Liquidators. Notwithstanding theforegoing, in addition to our rights set forth above, we may initiate proceedings directly in theappropriate court located in the U.S. city nearest the Lumber Liquidators store where youpurchased the products in connection with any claim to collect amounts due and owing by you.

SAMPLES, DESCRIPTIONS, AND OTHER INFORMATION CONCERNING THE PRODUCT CONTAINED IN CATALOGS, ADVERTISEMENTS, OR OTHER PROMOTIONAL MATERIAL OR STATEMENTS MADE BY SALES REPRESENTATIVES OR DISTRIBUTORS ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND ARE NOT BINDING UPON LUMBER LIQUIDATORS. NO SALES REPRESENTATIVES, STORE MANAGERS, ACCOUNT REPRESENTATIVES, OR DISTRIBUTORS SHALL HAVE ANY AUTHORITY WHATSOEVER TO ESTABLISH, EXPAND OR OTHERWISE MODIFY LUMBER LIQUIDATORS’ WARRANTIES. THE TERMS OF THIS LIMITED WARRANTY DOCUMENT MAY NOT BE AMENDED EXCEPT THROUGH A WRITTEN AGREEMENT TITLED “AMENDMENT TO LIMITED WARRANTY” AND SIGNED BY AN AUTHORIZED OFFICER OF LUMBER LIQUIDATORS, PROVIDED, HOWEVER, THAT LUMBER LIQUIDATORS MAY GENERALLY MODIFY, CANCEL, UPDATE, OR OTHERWISE CHANGE ITS PROSPECTIVE WARRANTIES FOR FUTURE SALES AT ANY TIME AND FOR ANY REASON.

The section headings provided in this limited warranty are for convenience and informational reference only and shall and shall not affect the interpretation or construction of this limited warranty.

THE PROVISIONS OF THIS LIMITED WARRANTY ARE DEEMED TO BE SEVERABLE AND THE INVALIDITY OR UNENFORCEABILITY OF ONE PROVISION SHALL NOT AFFECT THE

ARBITRATION: The following informal dispute resolution procedure is available to you if you

10. NO OTHER TERMS

11. OTHER PROVISIONS

12. ADDRESS FOR LUMBER LIQUIDATORS

Lumber Liquidators, Inc. is located at 4901 Bakers Mill Lane, Richmond, VA 23230.

VALIDITY OR ENFORCEABILITY OF ANY OTHER PROVISION.

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