quick portfolio10 6_12
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Stephen Aris
User Experience Service Design Information Architecture Innovation
stephenaris.com 07976 282618
Where do I fit ?
Stakeholder management Workshops Business goals Platform agnostic Vision Leadership Strategy Team building Evangelism Method Divergent thinking Brainstorms Expert reviews/ heuristic evaluations Analytics Research/ insight Review competition
User Interviews Personas Ideation Sketches Prototypes Information architecture Wireframes Site Maps Content tone Taxonomy User journey User testing
Delivery Analytics Agile iteration Lean UX QA UAT
Business as usual
What have I been doing the last few years ?
• Current: UX Lead consultant Grand Union [Waitrose]
• Principal UX consultant House of Fraser
• Principal UX consultant Bupa
• UX lead consultant Lbi
• UX lead consultant BskyB for Foviance
A few examples
Grand Union
• Strategic user experience framework
• Needs and benefit analysis
• Working with key stakeholders to define new ecommerce proposition.
House of Fraser
• Leading multi channel retailer
• Working with key stakeholders to define new ecommerce proposition.
Bupa • UX Leading largest web transformation
project. Full lifecycle.
• Results speak volumes.
• + presentations to group businesses selling UX, building a team and methods that were faster, better, smarter.
Disorganised
Trip hazards everywhere
Func6onal but not ‘fit for purpose’
Confusing language
Like a teenagers bedroom, sites were:
** inefficient **
Inefficient
My Home
Log In
Footer
legal
contact
copyright
bupa.com
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My Messages
My Heath
Travel Information
Expat travel guides
WHO News
My Policy
My Documents
Policy Documents
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All
LinksBecome an online customer
SMS Alerts
print membership card
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Medical Decaration
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Topic
My claimsRequest pre- authorisation
View claims & pre authorisation history
Online claim form
Links View remaining benefits
Facility search
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Quick Links
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Seach mdical provider network
View claims and pre authorisations
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Help
Assistance and advice
health & Lifestyle
Factsheet & Guides
Editorial 1
Editorial 2
Pescription drugs Database
Claiming & treatment advice
FAQ
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Doctors opinion
Summary
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Amend Details
Site: Members WorldCurrent Site map
Author: Stephen Aris19/11/10V0.1
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contact
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and other
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form
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orisation
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personal
profile
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for SMS
Informati
on
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doctors
opinion
FAQ &
Claiming
advice
Site: Members WorldHome page content map
Author: Stephen Aris19/11/10V0.1
Deconstruct and analyse Engage all stakeholders Define method for project
New IA and taxonomy Best practice and data anaysis
Wire frame and prototype
Prototype and test with users Internationally to validate. Iterate and retest
Curate visuals and content���Stakeholders sign off
Strategic enhancement. .au User journey for concept piece
'Lean' sketch prototypes
• User Experience Lead Foviance @ BSKYB • Working independently with key business stakeholders to define and
develop a new online proposition -Sky Living
• Involvement with Sky Tv and Sky movies sites
• Two screen experience
• Outline app development
Analysis
• Current site usability tests
• Analysis of Hit box data
• Product development roadmap
• User interviews/ User research
• Stakeholder interviews
• Card sorting with editors
• Creative workshops
Content & site maps
Rapid diagramming to help stakeholders visualise and work together
Content & site maps
Rapid diagramming to help stakeholders visualise and work together
User Journey
Based on personas, a range of detailed scenarios were explored"
Wireframes
The site is broken down into core templates."
Work big = think big!"""
Navigation
Creating narratives, user journey high level IA and Wireframes for Creative Directors & MD
20 Years of other digital stuff
iptv- nat geographic/ london tv thompson travel web/ intranet Rich Internet Applications
Mostly full lifecycle, concept to delivery
A suite of rich media interactive learning tools for Learndirect. Focusing on our oldest form of learning ‘story telling’ "Lots of UCD and testing with a diverse dis- engaged audience.""""
Talk Radio, process flow""""
Mobile
Mobile
Tools: Omnigraffle, Visio, Photoshop, Keynote, Illustrator, Axure RP"Post it notes, video camera, flip charts. Listening.!
More? >> "