quirky client communication a framework for effective communication wordcamp denver june 14, 2015
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Quirky client communicationA Framework for Effective Communication
WordCamp DenverJune 14, 2015Pay Attention to language issuesDont ignore the psychological shift that happens when you move from discovery to executionQuirky Client Communication | Wordcamp Denver | June 14, 2015 | @LarryKokoszkaStart from a place of compassionPay attention to language issuesUse referrals to manage future expectationsIdentify roles and involvement over timeEvery change after discovery costs $Every phone call uses budgetTest clients for technical skillsTell them how you want you want assets and feedback deliveredClearly lay out payment and contract structureTimelines and creative penaltiesDeliverables checklist get a sign off and save a blank copy for the closing stageEngagementEducate Your Clients About the processQuirky Client Communication | Wordcamp Denver | June 14, 2015 | @LarryKokoszkaIf you do step one correctly, this is easy.Ok, were moving into execution now.
TransitionQuirky Client Communication | Wordcamp Denver | June 14, 2015 | @LarryKokoszkaWhere we get stuff donePre-Release: If you do stage one and stage two correctly, this is also easyor at least you will get paid for it.Keep them busy
ExecutionQuirky Client Communication | Wordcamp Denver | June 14, 2015 | @LarryKokoszka
Quirky Client Communication | Wordcamp Denver | June 14, 2015 | @LarryKokoszkaStaging ReleaseShow dont tellBatch ala Tim Ferris for efficiencyTrain them on how to report issuesURLsSteps to ReplicateBrowser and Device infoWere you logged in?Help them learn to get to the pointGet it in writing
ExecutionQuirky Client Communication | Wordcamp Denver | June 14, 2015 | @LarryKokoszkaProjects dont end in a vacuumCheck listTestimonialImprove your process Keep it DRY
ClosingQuirky Client Communication | Wordcamp Denver | June 14, 2015 | @LarryKokoszkaThank you!
For more info or to voice your thoughts:E-mail me: [email protected]: @LarryKokoszkaSlide Deck: RollerbladeApp.com/wcdenverWCDenver: Visit me at the Rollerblade table (were here until 2 p.m. today)