1. Give 5 advantages of functional organizations.

1. Flexible2. Increase in efficiency3. Better supervision4. Democratic control5. Scope of growth

2. What are the disadvantages of line and staff organisations?

1. Lack of responsibility.2. Conflicts between staff and line personnel.3. Lack of co-ordination.4. More dependence on staff.5. Ineffective staff.6. Expensive.

3. What are the various steps involved in organizational cycle?

1. Start up phase2. Growth phase3. Decline phase4. Renewal phase

4. What are organizations?

Organizations are the groups of people who work independently towards some purpose or to achieve a set of goals

5. Give reasons for existence of an organization.

1. Increased specialization and division of labour.2. Use of large scale technology3. Manage the external environment.4. Economize on transaction costs.5. Exert power and control.

6. Which of the following is a correct statement?

a) Human behavior is caused and not random.b) Human behavior tends to be abnormal all the time.c) People always exhibit psychological disorders.d) People tend to avoid behaviors.

a. Human behavior is caused and not random.

7. Organizational behavior offers

a) Technical skillsb) People skillsc) Communication skillsd) Wide knowledge

b. People skills

8. What are the major disciplines of organizational behavior?

1. Psychology2. Sociology3. Social psychology4. Anthropology5. Political science

9. What is human resource approach?

Considers people as the central resource in any organization.

People should be developed towards higher levels of competency, creativity, and fulfillment.

10. What are the various challenges faced by an OB specialist?

1. Managing diversity2. Changing demographics of workforce.3. Globalization.4. Technology transformation.5. Promoting ethical behavior and CSR.6. Changed employee expectation.

11. What are the primary dimensions of diversity?

AgeGenderSexual orientationEthnic heritageMental/physical abilities and characteristicsRace

12. What are the secondary dimensions of diversity?

EducationDemographic locationCultural experienceWork experience IncomeReligionFirst languageOrganizational role and levelCommunication styleFamily statusWork style

13. What are the arguments for Corporate Social Responsibility?

Changed public expectations of businessBetter environment for businessBalance of responsibility with powerBusiness has the resourcesPrevention is better than cureMoral responsibilityGlobalizationBetter employees

14. What are the various models of organizational behavior?

AutocraticCustodialSupportiveCollegial system

15. What are the various types of committees?

Formal and informal committee.Advisory committee.Line committee.

16. What is the basis of autocratic model?

Power

17. Leadership with a managerial orientation of support is the basis of which model?

Supportive model.

18. According to system model, what are the two key ingredients which a manager needs to display at all the levels?

1. Authenticity2. Social intelligence

19. What are the five dimensions of social intelligence?

1. Empathy2. Presence3. Situational radar4. Clarity5. Authenticity

20. What are various needs described by Abraham Maslow?

1. Physiological needs2. Safety and security needs3. Love and belonging needs4. Esteem needs5. Self-actualization

21. What is the basis of custodial model?

Economic resources

22. What is the employee psychological result of:a) System modelb) Collegial modelc) Supportive model

a) Self-motivationb) Self-disciplinec) Participation