CJUS 4029Administration and managementChapter 6 quiz1. Alderfer's growth needs were similar to a part of Maslow's hierarchy of needs. Which part of Maslow's hierarchy is included in Alderfer's conception of growth needs? Self-actualization needs.2. The police chief institutes a quota where the officers mustwrite 15 traffic citations each month. They will be evaluated each month on their performance. This type of appraisal is best considered a results approach.3. The extent to which a job provides a worker the liberty to schedule work and decide the procedure to complete it is autonomy. 4. nAch is a core component of McClelland's motivation theory. 5. A patrol officer rarely gets to see a case through from the beginning to the end. He/she conducts an initial investigation and then turns the case over to a detective who wants to clear the case. This example suggests that the patrol officer's work lacks task identity.6. Sgt.Smith wants to offer motivations rather than attend to hygiene factors to improve the performance of her subordinates. According to Herzberg's motivator-hygiene theory, which of the following is best considered to be a motivator? Personal growth7. According to Maslow, the most basic human needs (the lower order needs) fall into which category? Physiological needs8. In expectancy theory, the desirability that a worker assigns to any anticipated outcome is referred to as its valence.9. Workers are likely to be motivated when they perceive that the processes of assessing their performance, disputes, and grievances are fair. This statement best describes procedural justice theory.10. Which of the following is most likely viewed as a subjective measure of performance? For a prosecutor; ensure justice is served in each case.Chapter 7 Quiz1. Compared to most other public organizations, police and correctional organizations tend to be characterized by Authoritarian forms of leadership.2. Autocratic leaders have great confidence in the abilities of their followers to get the job done. False3. A police sergeant bases his style of leadership on the readiness level of followers. His approach to leadership fits which of the following contingency theories? Hershey and Blanchard's contingency model4. "There is no one best style of leadership; it depends on the situation" is a statement that sums up Contigency/ Situational theories of leadership.5. Trait approaches to leadership assume that leaders are born rather than made.Ch 8 Quiz1. Approximately 25 percent of information is lost each time it is passed from one person to another.2. During the course of a raid, communication between SWAT team members suffered as excessive static overwhelmed radio's. Within communication process, thisstatic can be viewed as noise because it interfered with communication.3. When communications operate according to sequential tasks, the network is considered a chain network.4. Research on forms of interpersonal communication has found that facial impact carries the most relative weight in communicating a message.5. A police officer responds to her sergeants demands with a look of confusion indicating that she is not clear on the task.in this situation, the facial expression is best viewed as the feedback in the communication process.

Ch 9-13 Test1. The Supreme Court ruled that inmates have a right to proper classification in the 1976 case of Pugh v. Locke. 2. Attitudinal theory of decision-making is best illustrated in which of the following examples? An appellate judge gets to set the agenda and decide when issues to address and when they will be addressed3. Brinks was credited with started the first armored car services in 1891. 4. Community policing is best considered a closed system approach to policing. FALSE5. The largest provider of contract security services to day is Securitas. Managerial theory suggests that the size of a judge's work load influences decision-making. TRUE6. Juvenile courts are increasingly becoming formalized and more and more like adult courts. TRUE7. Technical violations are violations of conditions of probation other than the commission of new crimes. TRUE8. Which of the following is a criticism of risk assessment instruments that are commonly used in the probation and parole? All of these (They are unable to predict violent recidivism, they can be easily manipulated to help officers manage their workloads, there is a low correlation between risk assessment scores and actual recidivisms)9. Who is most likely to supervise the operations of a jail? The municipal police chief10. Private security officers are considered to be client-focused. TRUE11. Probation is a more costly alternative to incarceration. FALSE12. A weighted caseload helps the courts determine the time and cost needed to process certain types of cases.13. Police Department fall under control of the mayor or city manager. TRUE14. All of the following are examples of community corrections except jails.15. Which of the following is not a characteristic of the community policing philosophy? Decision making is centralized within the police organization16. The managerial and administrative functions of the federal courts are handled by the Administrative Office of the United States Courts.17. Classification systems are used to make decisions about inmate placement in educational, vocational, and work programs. TRUE18. Peace Officer Standards and Training (POST) certification typically uses which of the following to certify new officers? All of these (written exams, training, educational standards)19. The operational branch of a corrections facility deals with security and custody. TRUE20. Agencies may try to improve their organizations by encouraging officers to report misconduct--generally, encouraging officers to "do the right thing". These departments are stressing ethics.21. Even before private corporations formally took over control of some prisons, government run prisons often contracted out certain services (for example, food) to private corporations. TRUE22. State correctional officers are usually trained at state-sponsored correctional academies.23. Judges in the federal court system are elected to their position. FALSE24. Contracts between governments and private correctional facilities must specify the exact guidelines that the institution must follow. TRUE25. The professionalization of the private security field advanced with the formation of the American Society for Industrial Security (ASIS) in 1955. 26. The Department of Homeland Security was created during the presidency of George W. Bush. TRUE27. A police officer teaches a citizen how to avoid becoming the victim of theft. He also engraves serial numbers of value objects for the citizen. The officer is fulfilling which police function through his work? Crime-prevention28. In some jurisdiction, probation and parole services are combined into a single office meaning officers supervise probationers and parolees. TRUE29. The time between when a case is initially filed to when it is resolved is referred to as the case disposition time. 30. Modern police forces have attempted to increase the proportion of All of the above (hispanic, female, african-american officers) in their ranks. 31. "In house" security operations are also known as Proprietary security operations. 32. The police spend a lot of their time resolving conflicts between family members, friends, and neighbors. This activity generally falls into which category of police activity. Order maintenance33. As described by Feeley and Simon, the new penology focuses on managing risks.34. Administrative or staff divisions within police departments are staffed exclusively by civilian (rather than sworn) employees. FALSE35. The average caseload per probation/parole officer in the United States is approximately 90 to 1. 36. Pinkerton and Burns were the only national investigative bodies concerned with non-specialized crimes in the United States until advent of the FBI.37. Improved employee motivation has show to be linked to all of the following except higher rates of employee turnover.38. The federal court system is very centralized in structure. TRUE39. In order to improve service quality to probationers and reduce the number of probation violations, some have suggested a system that uses a combination of rewards and punishments.40. Quality function deployment is comprised of three sets of matrices that link external and internal performances measure. 41. Which of the following is a function of private security services? all of these (minimize loss, minimize damage, minimize injury)42. The support branch of a correctional facility is contained within the administrative services division. 43. Juveniles who violate the law are always processed through the same court systems as adults. FALSE44. Depending upon the municipality, city, or state, probation services are organized as part of the judicial or legislative branch of government.45. The operation of the juvenile court recognizes the interdependence or connections between schools, probation officers, the courts, parents, and others. TRUE46. In the federal prison system, facilities lacking fences with low inmate-to-staff rations, and dorm style housing are probably federal prison camp facilities.47. Offenders who can earn higher scores on risk assessment instruments are believed to pose a greater threat to the community. TRUE

Ch 14 Quiz1. Quality functions deployment is also referred to as house of quality.2. Total Quality Management is based, in part, on the belief that all employees should be trained to deliver quality services. TRUE3. The quality function deployment was first developed in Japan.4. In a quality function deployment, the voice of the customer is introduced initially but not considered in later matrices. FALSE5. A process flow chart examines the underlying sequence of operations and activities in the delivery of particular service.6. Quality function deployment is designed to integrate internal and external measures of performance. TRUE7. A poka-yoke is a foolproof device or routine used by organizations to achieve high quality without costly inspections.8. External measures of performance are often gathered through citizen satisfaction surveys.9. Quality function deployment attempts to link customers needs and day to day techniques adopted by front line workers. TRUE10. Customers (market) orientation theory places the customer/client at the center of all the organizations activities.

1. Comprehensive QuizWhich component of the systems model is often used by individuals outside of the organization to determine if the organization is successful? Processes outputs2. The _____ of an organization is/are considered its priorities. Values3. Non-profit organizations, because they do not seek to generate monetary earnings, never engage in fundraising activities. False4. The open systems model states that the actions of organizations are best explained by reference to internal organizational characteristics false5. Learning organizations can be considered closed system organizations. False6. Most employees in the criminal justice system work at the ________________ level of government. Local7. Which of the following is best considered a commercial service? Private investigation agency8. Legislatures sometimes pass laws that criminal justice organizations must enforce without the luxury of additional funding. True9. Violations of civil laws are crimes. True10. _____ is a core component of McClelland's motivation theory. nAch11. Resource scarcity, incompatible goals, and differentiation are conditions that may give rise to conflict during the _________ stage of organizational conflict.Latent conflict12. _____ is a core component of McClelland's motivation theory. nAch13. Workers are likely to be motivated when they perceive that the processes of assessing their performance, disputes, and grievances are fair. This statement best describes _____ theory. Procedural justice14. Which of the following best illustrates a formal performanceappraisal? A correctional officer sits down for his review which involves a sergeant completing a worksheet15. Hershey and Blanchard's contigency theory states that the best leadership style is based on the readiness level of the leader. true16. A police officer is able (great record of accomplishment) and willing to perform the job. The sergeant should assume which style of leadership? Delegating17. Informal leaders can be easliy indentified by looking at an organizational chart. False18. Routine communications offer the most potential for miscommunication. False19. Police departments that focus on specialization of services are likely to see and increase in department expenses. True20. The time between when a case is initially filed to when it is resolved is referred to as the case _____. Disposition time21. The average caseload per probation/parole officer in the United States is approximately______. 90 to 122. The Federal administrative maximum (Supermax)facility is located in______. Florence, Colorado23. Pinkerton and _____ were the only national investigative bodies concerned with non-specialized crimes in the United States until the advent of the FBI. Burns24. Quality function deployment attempts to link customer needs and day to day techniques adopted by front line workers. True false???25. Total Quality Management is based, in part, on the belief that all employees should be trained to deliver quality services. True26. Non-profit organizations, because they do not seek to generate monetary earnings, never engage in fundraising activities. False27. Each of the following is an example of a for-profit organization except _____. Matrix28. In comparing organizations to one another, it is more important to focus on whether the organization is a for-profit or non-profit organization than it is to focus on organizational size. False29. The personable leader of a gang organization is incarcerated leading to the disintegration of the gang.This illustrates Webers argument that authority should lie in the position, not a person. True30. Fayol proposed six general principles of management. False31. A family pays a monthly fee to a home security company to monitor in-home alarm systems.The service provided by the home security company is best considered a __________ service. Business to consumer32. Today, most workers in the United States are employed in the ___________ sector of the economy. service33. Police are restricted in their ability to search and seize individuals and property.These restrictions on the police are likely to be found in____________ law. procedural34. The U.S. Department of Justice regularly announces grant opportunities for criminal justice agencies. true35. People-oriented positions within an organization generally come with more power than task-oriented positions. True36. The best conflict management approach, applicable in most situations, is _____. compromising37. Which of the following is most likely viewed as a subjective measure of performance? For a prosecutor:ensure justice is served in each case38. Once individuals self- actualize, they require less of this type of motivation. false39. Workers are likely to be motivated when they perceive that the processes of assessing their performance, disputes, and grievances are fair. This statement best describes _____ theory. Procedural justice40. A transformational leader deals with followers as a group, tending to avoid any type of individualized consideration. False41. A police sergeant is rated as having strong human resource management skills. This means that he can effectively work with other people. True42. The knowledge and ability necessary to complete a task are referred to as_____. Technical skills43. A police officer responds to her sergeants's demands with a look of confusion indicating that she is not clear on the task.in this situation, the facial expression is best viewed as the _____ in the communication process. Feedback44. Agencies may try to improve their organizationsby encouraging officers to report misconduct--generally, encouraging officers to "do the right thing" These departments are stressing ____. Ethics45. A weighted caseload helps the court determine______. The time and cost needed to process certain types of cases46. Technical violations are violations of conditions of probation other than the commission of new crimes. True47. The Supreme Court ruled that inmates have a right to proper classification in the 1976 case of _____. Pugh v. Locke48. The private security industry is _____ larger than the public policing sector in the United States. Three49. The New York City police department instituted a service delivery program known as CPR, meaning _____, professionalism, and respect. courtesy50. A ______ is meant to ensure that agency employee's perform a task correctly following certain procedures. Task poka yoke