quosphere infosolutions pvt ltd - reduced size

QUOSPHEREWELCOME TO THE WORLD OF ANALYTICS

QUOSPHERE

Document is intended for internal use only, are not directed to, or intended for distribution

Agenda

• Introducing Quosphere

• Our Services and Engagement Model

• Implementation Services

• Support Services

• Q & A

Introducing QuosphereDelivering Intelligent Solutions For the Future


Introducing QuosphereDelivering Intelligent Solutions For the Future

• Established in 2010.

• Specialize in Application Consulting, CRM and Business Intelligence

• HQ – Mumbai, India; Regional Offices – Delhi, Bengaluru

• International Operations – North America, UAE

North America Europe

Rest of Asia

IndiaAfrica

Australia

Middle East

Global Presence & Aspiration :

Key Partners:


Organization Structure

Technical Lead

Principal Architect

Technical Architect

Technical Specialist

Track

Delivery Track

Project Manager

Head - Delivery

Program Manager

Sr. Programmer

Programmer

Associate

Programmer

Trainee

Channel

Sales / Marketing

Officer

Assistant Manager –

S/M

Sr. Manager /

Manager –S/M

VP / AVP – S/M

National Head - Sales

Corporate

Sr. / Associate –

Finance / HR /

Admin / IT

Assistant Manager –

Finance / HR /

Admin / IT

Manager / Sr.

Manager – Finance /

HR / Admin / IT

Head – Finance / HR

/ Admin / IT

GRADES

Leadership

Strategic

Supervisory

Individual Contributor

Chief

Technology

Officer

Chief

Operating

Officer

Chief

Governance

Officer

Chief Executive

OfficerChief Officer- Strategy & ChangeChief Mentor

Note : S/M – Sales & Marketing, The function sales

Includes Inside Sales, Pre Sales & Sales. Support Track

Support Lead

Head - Support

Support Desk

Support Specialist

Support Trainee


Quosphere CredentialsDelivering Intelligent Solutions For the Future

• 100+ Successful Project Implementation across Business Intelligence and Application Consulting

• Deep Consulting skills coupled with Vertical Expertise

• Vertical Footprints

• Snapshot of Customers

Retail

Technology

Entertainment

Manufacturing


Our Services

Optimize user adoption of

QlikView, while speeding

integration and controlling

costs – with our

implementation services.

Implementation Services

Leverage Quosphere

services to roll out

projects more efficiently

– and ensure the right

tools are identified for

every user need.

Planning Assessment Services

Realize the true benefits

of your business strategy

with a recommended BI

roadmap – developed

based on your specific

requirements and

business challenges.

Roadmap Development

Services

Optimize your Qlik

applications, determine

the most efficient upgrade

path, and plan for a

smooth QlikView to

QlikSense

implementation.

Upgrade and Migration

Services

Leverage Quosphere

support services to

overcome your end to end

business requirements

and challenges

Support Services


Engagement Model

Fixed Price

• Customer Defines project

requirement.

• Project Delivery and

Execution based on SOW

and milestones.

• Project Management and

supervision by Quosphere.

• Delivery at mutually agreed

schedule and cost as per

standard of work.

Time & Material

• Quosphere will provide

resource to customer either

onsite or offshore.

• Project management and

supervision ownership with

customer.

Dedicated Development Center

• A dedicated team allocated

for a customer for a fixed

duration.

• The team works exclusively

for the customer.

• Team management and

supervision with

Quosphere.

• Project management and

execution ownership with

Quosphere.

Hybrid Model

• This model is a mixture of

fixed price and T&M.

• Research/ Analysis &

Estimation is performed

under one model and then

project under a different

model.

• Adopting such a model

enables our customer to

maximize their ROI without

compromising any aspect of

the project itself.


Deployment Model

Total Offsite Hybrid Model 1 Hybrid Model 2 Shared Resource Group

Offsite

Project Manager

Development Team

QA/ Testing Team

Support Engineers

Client

Project Manager

Onsite

Project Manager

Development Team

QA/ Testing Team

Support Engineers

Offsite

Project Manager

Onsite

Development Team

QA/ Testing Team

Support Engineers

Development Team

QA/ Testing Team

Offsite

User Experience & Adoption

Performance Testing

Architecture Review

Technology Consulting

Implementation Services


Implementation Approach

Requirement

Gathering

Build /

Configure TestImplement /

Deploy

Ongoing

Support

Analyze the

requirements Data Modeling Module Test UAT

Fit-gap

analysis

Report

Development Integration Test TrainingSupport

Transition

Process MappingSystem

IntegrationData Flow Test Sign - Off Level – 1, 2, 3

Support

Sign - OffUnit Testing &

Performance

Performance

TestingGo – Live Resolving

Issues


Implementation Resource Team

IT Delivery Head

Quosphere Support Team

Implementation Specialist Support Team Lead Business Analyst

Sr. Industry SpecialistProject ManagerTechnology Lead


Key personnel ResponsibilitiesResource Name & Title Responsibility

IT Delivery Lead • Overall execution and management of the project

• Share in client practice and performance management including project team

management

• Manage communication with key stakeholders and senior management

Sr. Industry Specialist • Provide domain and functional expertise

• Provide best practices to be incorporated in the program.

• Liaison with key operation managers

Engagement & QA Lead • Provide independent quality assurance of all key deliverables

Project Manager • Responsible for planning and managing all project activity, as well as working with

the Client process owners on value delivery

• Performance Metrics Reporting

• Manage and resolve escalations

• Manage communication with all Client stakeholders

Implementation Specialist • Acts as a lead for the technical team

• Work with Client technical specialist to understand the current technical

environment

• Develop a roadmap and integration workflow to integrate with other application

systems of the Client

Business Analyst • Work with the Client process owners to understand the current process

• Create and customize workflows and address the customization needs of Client

Support Team Lead • Lead the customer support team

• Knowledge transfer to support team

• Resolve all technical issues

• End-user Training

Support Services


Support Approach

Requestor

Submits Request Receives Solution

Help Desk

Representative Receives Support request

(Ticket Creation / Request

Log)

Research / Resolve else

Assign TicketMonitor Request &

Escalate

Close Ticket and

Communicate Solution

Support

Teams Support Team: Research and

Resolve Technical Queries


Support Resource Team

VP Technology

Program Manager

Support

Support Team

LeadSupport Team

Support Team

Support Team

Helpdesk

Representative

Client

Ticketing System


Key personnel Responsibilities

Resource Name & Title Responsibility

Support Team Lead • Lead the customer Support Team

• Knowledge transfer to support team

• Resolve all technical issues

• End user training

Support Team • Research on the issues which needs support

• Provide resolution for the issues

Helpdesk Representative • Point of contact for client regarding issue tickets

• Research/ validate issues and assign tickets

• Monitor request and escalate

• Closing issue tickets and communicating resolutions to client

Program Manager • Provide independent quality assurance of all key deliverables

VP Technology • Overall execution and management of the project

• Share in client practice and performance management including project team

management

• Manage communication with key stakeholders and senior management

Thank you

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