quote of the month:
DESCRIPTION
Quote of the month:. We own retention… “The retention mission of the commissioner corps is best achieved by providing an adequate number of trained unit commissioners who provide a link to district committee resources in support of a quality unit program.” Tico Perez. - PowerPoint PPT PresentationTRANSCRIPT
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Quote of the month:
We own retention…“The retention mission of the commissioner corps is best achieved by providing an adequate number of trained unit commissioners who provide a link to district committee resources in support of a quality unit program.”
Tico Perez
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COMMISSIONERTraining Updates
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October 12, 2013Indiana, PA
SAVE THE DATE!
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3-Year Plan
• Fall 2013District Leadership Conference Run by LHC Commissioners
• Spring 2014Combine DLC with UofSCabinet & TDC joint ownership
• Spring 2015Run by Area 4 leadership
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BASIC TRAINING
• February 23, 2013 – Area 18:30 AM @ Lebanon Presby Church
• April 20, 2013 – Area 3• June 15, 2013 – Area 6
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2013-2014 TRAINING PLAN
• Assignments
• Roundtable Commissioner Basic• New Unit Commissioner Basic
• Other Needs?
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PTC (Philmont Training Center)Week 3: June 23-29
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MyScouting UPDATE
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MyScouting UPDATE
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Webelos-To-Scout
Did anyone use the resources?!Or talk to their Boy Scout Units?
What were the results?
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COMMISSIONER CABINETMonthly Training
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VOICE OF THE SCOUT
Fall Update
Steve DeemerDistrict Commissioner
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Voice of the ScoutWhat it is NOT! Just another survey A way for people to complain Something to be ignored Going away…
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Voice of the ScoutWhat is it? Newest (and final) Component of JTE Stakeholder feedback
(Scout, Scout Parent and Volunteer) Quantitative & Qualitative Data used to affect change!
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“We have so much fun. I slept at azoo overnight, went camping in acabin and now I get to gocamping in a tent. I love earningbelt loops, too. It's fun.” Cub Scout
Qualitative DataVerbatim Comment
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Quantitative Data
If asked, how likely are you to recommend Scouting to a friend?
Unit NPS District NPS
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Loyalty
(NPS)Driver
Driver
DriverDriver
Driver
Driver
Driver
Quantitative Data•Cub Scouting is really fun.•Attending roundtables helps me become a
more effective leader.•Scout meetings are a good use of my son’s time•I have the tools & resources to be an
effective leader.
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Quantitative + Qualitative = Opportunity for Change
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Voice of the ScoutHow is the VOS measured? VOS Uses the Net Promoter Score (NPS)
approach as the key metric. NPS is captured by one question that
demonstrates member LOYALTY.
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Net Promoter Score: Basic Components
i.e. N=100 10% NPS 30% promoters 20% detractors (response rate) (30 people chose 9-10) (20 people chose 0-6)
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Loyalty
(NPS)Experienc
eDriver
Experience
Driver
Experience
Driver
Experience
Driver Experience
Driver
Experience
Driver
Experience
Driver
• Proven methodology • Easy to use & understand• Easy to communicate • Action oriented
• Simple for respondent
• 1 Loyalty Question• 7 Driver Questions • Open comments
Why Using NPS Makes Sense
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Driv
er Q
uest
ions
Sam
ple
Driver questions have been statistically validated so we understand
What drives loyalty for each audience segment.*
NPS + DRIVERS = Voice of the Scout
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Voice of the ScoutUnit Commissioner Role TODAY:
◦Encourage unit participation ◦Remind units to provide e-mail addresses
(NEAR) FUTURE:◦Interpret results to Unit Key 3◦Coach unit to make changes
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Interpret data
Monitor results
RESPOND
Guide and coachaction
COMMUNICATESURVEY
Email invitations sent To stakeholders at maximum of once every six months.
VOS results sent to UC and Unit Key 3 by
email in advance of Unit Key 3 meeting
Report action plan to district and report
progress and results through UVTS
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LHC Net Promoter Scores
As of 12/14/12
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LHC Net Promoter Scores (cont)
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Boy Scout/Venturing Youth
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Boy Scout/Venturing Youth
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Boy Scout/Venturer Parents
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Boy Scout/Venturing Parents
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