Rachel Pierce

166 Yantic St. Apt 706, Norwich, CT 06360 C: (860) 859-7986 Rachel.M.Pierce3@gmail.com

Professional SummaryMotivated financial service representative possessing a strong commitment to quality member service coupled with superb communication skills. Actively strives to contribute companywide

goals by building member loyalty and effectively resolving issues.

Work History

Scient Federal Credit Union- Groton, CT

Financial Service Representative- February 2013 to Present

Executes member transactions including; deposits, withdrawals, and checks. Responsible for monthly vault and drawer bait money audits. Coordinates daily cash reconciliation at a high-volume location Handles various GL accounting transactions. Processes member loan payments. Executes stop payments and account transfers. Answers telephone inquiries on credit union products including checking,

savings, loans and lines of credit. Maintains friendly and professional member interactions. Organizes stocks and maintains the teller window area. Balances end of day sheets for the branch. Offers and cross sells credit union products that would benefit the member. Continues education on current credit union products and services through BVS

training program. Replenishes tellers’ drawers by retrieving money from the vault. Create and print member debit cards. Open and close the branch by following procedures.

Ulta – Lisbon, CT Seasonal Cashier - 10/2012 to 01/2013

Maintained and handled a cash drawer. Kept up to date on all sales and promotions. Provided excellent customer service and helped solving problems. Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store. Recommended merchandise to customers based on their needs and preferences.

Big Y- Norwich, CT

Food Service Specialist - 03/2012 to 02/2013

Made food to order in a timely fashion. Answered incoming calls to take orders. Managed a cash drawer within the department. Cleaned and sanitized all work stations. Opened and closed the department on time. Provided customer service by helping customers find what they need. Organized the department and kept everything stocked. Maintained temperatures for the hot and cold food items and logged it on an

hourly basis. Demonstrated integrity and honesty while interacting with guests, team

members, and managers. Maintained high standards of customer service during high-volume, fast-paced,

operations. Cross-trained and coordinated scheduling with team members to ensure

seamless service.

Town of Montville- Uncasville, CT

Dispatcher - 08/2011 to 02/2012

Answered emergency 9-1-1 calls in an efficient manner. Determined level of emergency and used training skill sets to help keep caller

stable until help arrived. Communicated over the radio to multiple responders at once. Responded to dispatched emergency assignments quickly and safely. Demonstrated high standards of performance, including teamwork,

communication, and compassion.

River Ridge Golf Course-Jewett City, CT

Waitress - 08/2009 to 08/2011

Grilled outside for golf course players Handled a cash box and provided customers with accurate change. Followed all safety and sanitation policies when handling food and beverage to

uphold proper health standards. Inventoried and restocked items throughout the day.

References Available Upon Request