rackspace hosting executive...
TRANSCRIPT
RACKSPACE HOSTING Executive Briefing
AGENDAJULY 11
Daytime Arrivals&OptionalDowntownSegwayTourorSpaService (3:00p.m.)
5:30 p.m. MeetintheHotelContessaLobby
6:00 p.m. LeadershipDinner,BigaontheBanks–DowntownRiverwalk
JULY 12
8:00 a.m. MeetintheHotelContessaLobby–ShuttleDeparture
8:30 a.m. NetworkingBreakfast:Arrival&Welcome
9:00 a.m. RackspaceOverview MarkRoenigk,ChiefOperatingOfficer,Rackspace
9:45 a.m. BeforetheSpike BrianJawalka,EnterpriseSolutionsArchitect-CloudStrategyand RobThroop,Sr.Manager,CriticalApplicationSupport,Rackspace
10:45 a.m. Break
11:00 a.m. DuringtheSpike–Monitoring/RoundtableDiscussion BrianJawalkaandRobThroop,Rackspace
11:45 a.m. AftertheSpike–AnalysisSession BrianJawalkaandRobThroop,Rackspace
12:30 p.m. TexasBBQLunch FeaturingCustomCowboyHatsbyParisHatters
1:30 p.m. CastleTour
2:00 p.m. PartnerTestimonial VasanSundar,GroupTechnologyDirector,razorfish
2:30 p.m. Re-ChargeBreakwithSnacks
3:00 p.m. AccountTeamTime
4:30 p.m. Wrap-Up/ClosingDiscussion RoundTableDiscussionandClosingRemarks
5:00 p.m. DepartfromRackspace
6:15 p.m. MeetintheHotelContessaLobby-ShuttleDeparture
6:30 p.m. NetworkingDinner-Acenar(DowntownRiverwalk)
Event Attire: Business casual, but remember we’re in Texas so jeans and boots are always welcome!
Rob Throop – Sr. Manager, Critical Application Support, Rackspace
RobThroopisresponsibleforleadingtheWebScaleEngineeringteamthatprovidesourCriticalApplicationSupportforRackspacecustomers.Withover18yearsofITexperiencehehasbeeninvolvedwithmanyofourmorecomplexcustomerimplementationsandprovidesauniqueperspectiveregardingbestpracticesandcurrenttechnologies.Heispassionateaboutengagingandresolvingcustomerchallengestoinsuretheirbrand,
reputationandonlinerevenuestreamsremainintact.
Vasan Sundar, – Vice President of Technology, razorfish
AsaVicePresidentofTechnologyVasanSundar,manageslargetechnologyinitiativeacrossmultipleclients.VasanalsoleadtheAustintechnologycommunityaswellasheadupsomeoftheRazorfishCommerceCOE(CenterofExcellence)focusedoncreatinginnovativesolutionsinareasofPersonalization,SocialCommerce,PromotionsandMobileCommerce.
VasanhasdeeptechnicalskillsandarchitecturalknowledgetoenablesolutionsusingJavaand.Netbasedframeworks(likeSpring,ATG,Alfresco,AdobeCQ5,SiteCoreetc.)aswellasusingscriptinglanguagesbasedframeworkslikeDjango,PHP,Drupal.HehasworkedwithsomeofthebiggestbrandsintheworldincludingJCPenny,Belk,RoyalCaribbeanCruiseLines,StateFarmandPapaJohn’s.PriortojoiningRazorfishin1997,Vasanworkedasa
technicalleadforCambridgeTechnologyPartners.
SPEAKER BIOS
Brian Jawalka – Enterprise Solutions Architect – Cloud Strategy, Rackspace Advisory Services
BrianJawalkaisatechnologyindustryexpertwith10yearsofexperienceindevelopingworld-classproductandtransformationalarchitecturesforFortune1000companieswhilealigningtechnologytobusinessgoals.Hiscoreexpertiseisinthedevelopmentofcross-industryenterprisearchitecturesandroadmaps.BrianhasdevelopedsecureITarchitectures,solutionsandbestpracticesforawiderangeofglobalcustomersandindustries.Presently,BrianishelpingtopioneertheRackspaceAdvisoryGroupfocusedonenterprisearchitecture,ITgovernance,informationsecurity,andholisticITsystemsdesignforFortune1000companies.TechnologypartnersincludeCisco,F5,Dell,HP,NetApp,EMC,Microsoft,Oracle,CA,Magento,Akamai,andAccenture.
Mark Roenigk – Chief Operating Officer, Rackspace
AsChiefOperatingOfficer,MarkisresponsibleforthecomputingplatformsonwhichRackspacedeliversproducts,servicesandsupport.MarkreportsdirectlytoLanhamNapier,CEO.
Anengineerbytrade,MarkmanagesRackspace’sglobalinfrastructureandassociatedservicessuchasdatacenterengineering&operations,hardwaredesign&configuration,networking,infrastructureservices(storage,backup,anddataprotection),supplychainandprocurement.Heisalsoisresponsibleforglobalsecurity,internalenterpriseITandthecustomerservicetoolsthatenableRackerstodeliverFanaticalSupport.
MarkstartedhiscareerasanengineeratCompaqbeforemovingintomanagement,andlaterheldseniorleadershiprolesatMicrosoft,Intuit,SiriusXMandeBay.Markisregularlyrequestedtoparticipateonexpertpanelstodiscusstechnologytrends,supplychaininnovation,netpromoterprogramsandleadership.Hehaspublishedarticlesinthefieldsofleadership,supplychainanddigital&physicalanti-counterfeitingtechnologies.
Markhasbeenastrongsupporterofcharitiesdedicatedtoenrichingthelivesofchildrenwithdisabilities.HeisontheBoardofDirectorsofTaelor’sHouseFoundationandsupportsthePrader-WilliSyndromeAssociation,SpecialOlympicsandtheBoys&GirlsClubsofAmerica.
WhatdoesMarklikebestaboutworkingatRackspace?Theculture.“If you give Rackers a vision and a strategy it will absolutely get done,” hesays.“There’s nothing we think we can’t do.”
MarkholdsaBBAdegreeinmanagementfromTexasA&MUniversity.
SPEAKER BIOS
INDUSTRY INSIGHTSWeb Pages Are Bigger & More Complex Than Ever.
• 1995-Averagepagesizewas14.1kandcontained2.3objects. • 2010-Averagepagesizewas498kandcontained75objects.
Followingcurrenttrend: • 2012-Expectingaveragepagesizeat~684kandcontained 83 objects. Source:Strangeloop
The Impact of Seconds on Customer Experience
• 57%ofOnlineConsumerswillabandonasiteafterwaiting 3secondsforapagetoload. • 80%ofthosepeoplewillnotreturn. • Ofthese,almosthalfwillgoontotellothersabouttheir negativeexperience. Source:PhoCusWrite
The Cost of Delay in Real DollarsA1-SecondDelayinpageloadtime= • 7%LossinConversions • 11%FewerPageViews • 16%DecreaseinCustomerSatisfaction
In dollar terms, if your site typically earns ~$100,000 a day, a one second delay in page load time could result in a loss of 2.5 Million in sales.Source:AberdeenGroup
Rackspace®
is a trusted enterprise-class hosting partner, with flexible hosting services to help supplement overextended IT teams and business units.
Rackspace offers:
• Abroad,integratedportfolioofcloud,dedicated, andhybridhostingoptionsbuilttosupportthe needsofenterprisebusinesses
• Hostingsolutionsbuiltuponopenstandards technology,leveragingbest-in-classpartners (EMC,Dell,VMware™,Microsoft®,RedHat®
Adobe®,CATechnologies®)
• Enterprise-classAdvisoryServicesTeam,powered bydedicatedEnterpriseSolutionsArchitects,to helpyoucraftanactionablecloudstrategyand designacustomizedhostingsolution
• ExperiencedWebScaleEngineeringteamsthat proactivelymonitorapplicationperformance andstabilityallowingcustomerstofocuson theirgrowth.
• Hostingsolutionsthatarebackedbyworld renownedFanatical Support®—providing exceptionalservicetoyourITorganization
areRackspacecustomers.
Rackspaceisn’tjustanotheroneofourvendors;theyarepartnersandanextensionofourteam.Theytreatourclients’needsasatoppriority,andmoveatanagency’space.Thecountlesshourstheyspendhelpingusarchitecttherightsolutions,andtheirdesiretohelpusworkmoreefficientlyisjustasmallpartoftheirfirst-classFanatical Support.
Ray Velez, Global Chief Technology Officerrazorfish
Alloftheday-to-daylivingandbreathingofthemachinesusedtotakeupamajorityofourtime.Rackspacetookonthemaintenanceburdens,whichunloadsalargeresponsibilityfromourshoulders.Nowwecanworkmoreefficientlyandproducebetteroutcomesthataffecttheentirebusiness.
David Rosenberg, Vice Presidentof Internet Services, Edelman
DEDICATED HOSTING
HYBRID WITH RACKCONNECT™
PRIVATE CLOUD
Before the Spike
What“Spike”event(s)areyoucurrentlyanticipating?
EventName:_______________________________________
TimePeriod:_______________________________________
TrafficVolume:_____________________________________
RevenueGoal:______________________________________
CostofDowntime:__________________________________
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During the SpikeWhatintelligenceorinsightdoyouexpectfromyourserviceproviderduringhighvolume,spikeperiods?
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After the SpikeWhatintelligenceorinsightdoyouexpectfromyourserviceproviderafteryourevent?
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NOTES
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