radiance warranty

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Page 1: Radiance Warranty

WARRANTY Congratulations on your purchase of Radiance Wood Decking. Your Radiance Decking is specially crafted to provide outstanding protection and performance of the highest quality. We want you to remain a satisfied Radiance Wood Products customer and enjoy the beauty and durability of your product selection for years to come. Please read this document carefully so that you will know the extent of your warranty coverage. To enjoy the benefits of this protection please make sure you: 1. Register your warranty by faxing it to: 901-322-3700. You can obtain your form at www.Radiancewood.com. 2. Or mail in your registration to Warranty Registration Radiance Wood Products, LLC 2277 West Street – Suite 201 Germantown, TN 38138 Register within 1 year of purchasing your product. How to Care for your Radiance Decking: Your selection of Radiance Decking is a sound investment for your home. To keep your investment beautiful over the years, you should store, apply, and maintain the Product in accordance with Radiance Wood Products (RWP) application and maintenance instructions in place at the time of purchase. This warranty shall be null and void and of no legal effect whatsoever if RWP’s application, installation and maintenance instructions in place at the time of purchase are not followed. Paints, Stains and Protectants It is not necessary to coat your initial Radiance Decking purchase for the first 3 months after installation. Your decking has a factory coating however, if painting or staining is desired, we suggest the use Olympic Wood Conditioner (canyon brown) or Cabot Australian Timber Oil (mahogany flame) or contact Radiance Wood Products for more details. Coating information can be found on our website at www.radiancewood.com Eligibility Radiance Wood Products, LLC will extend this warranty to the original purchaser (“Purchaser”) of Radiance™ Decking products and to any subsequent owner (“Owner”) of a structure on which the product is originally installed. This warranty is for Radiance Decking and /or railing material used in standard residential dwellings. Warranty Coverage Rot and Decay: RWP will replace any product or, at RWP’s option, refund to the Purchaser the original purchase price of any Radiance Product found to be defective that the Purchaser used in decking or railing structure because the product become structurally unfit due to rot, decay or corrosion within twenty (20) years from the date the product is purchased, provided that the Product has been stored, installed and maintained in accordance with RWP’s application and maintenance instructions in place at the time of purchase. Exclusions from Warranty Coverage This warranty does not cover costs of installation, removal or reinstallation. RWP’s obligations under this warranty will not exceed the purchase price of the originally installed products found to be defective. All additional costs over and above these amounts are the responsibility of the Purchaser or Owner. Also, this warranty does not cover 1) use of the product beyond typical residential use; 2) any act of God (including, but not limited to, flooding, hurricane, tornado, hail, earthquake, lightning, etc.); or 3) variations or changes in color of the Product. Exclusion of other warranties, express or implied Other than the express warranty granted in this document, the products are sold “as is” and “with all faults.” The warranties and remedies apply only to the original deck contractor and/or current homeowners only and are their sole and exclusive remedies except as otherwise required by law, and are in lieu of and exclude all other warranties Claim Procedure Within ninety (90) days of notice of damage, Purchaser/Owner should do the following to file a claim under this warranty: Submit information on the number and sizes of boards to be replaced, proof of purchase, proof of warranty, full name, phone, address, and email address. The warranty shall only be applicable and enforceable in the United States of America and Canada.

Mail to: Claims Department Radiance Wood Products, LLC 2277 West Street – Suite 201 Germantown, TN 38138

Page 2: Radiance Warranty

Because of the length and scope of coverage, you must do the following to be entitled to coverage:

1. For this warranty to cover you, you must register this warranty within one (1) year after installation. You may do this by

completing and returning the attached Warranty Registration Page. We suggest you keep a copy for your records. You may also

accept the warranty by following the Warranty Registration procedures shown on our website at www.Radiancewood.com. 2. Notify

us in writing of any defects or conditions that may be covered by this warranty within ninety (90) days after you discover the

condition as set forth above by the claim procedure section. The written notice should describe the defect in detail.

How Do You Transfer Your Warranty? You and subsequent Property owners may transfer this Warranty by providing written notice

to us within thirty (30) days after the date of transfer of ownership.

Original Purchaser Information

*Full Name:

*Purchase Date: *Phone:

*Email Address:

Installation Information

*Installation Address 1:

*Installation City:

*Installation State:

*Installation Zip:

Installer Information

*Installer Name: *Installer Phone:

*Installer Address 1:

*Installer City:

*Installer State:

*Installer Zip:

Other Installation Information

*Date of Installation (mm/dd/yy):

*Type of application: Circle: Replacement / New Construction

Disclaimer

I (the deck owner) have read and accepted the Radiance 2/20 Year Transferable Homeowner Warranty and certify that the installer noted above has installed Radiance Decking on the residence listed as the address of installation and in accordance to the Radiance Wood Products Installation Instructions. Signature: ________________________________________________________________________ Printed Name: ______________________________________________________________________ Date: ___________________________