rajesh_yadav 2015
TRANSCRIPT
RAJESH YADAVContact Number : +91-9873808931
EMAIL Id: [email protected], [email protected]
OBJECTIVE:- To work in an organization where one can learn and grow professionally and intellectually and contribute in the organization decision making through the knowledge and experience acquired.
PROFILE BRIEF:- A competent professional with 4 years+ of rich experience in the areas of Remittances &
Forex Operations and General Banking Operations. Currently working with Royal Bank Of Scotland, NV as Senior Officer Global Transaction
Services. Expertise in designing systems & procedures and contributing towards improved financial
performance, heightened productivity and enhanced internal controls. Proficiency in monitoring various banking operations and maintaining long-term customer
relationships through the provision of high quality service. Adept in managing & leading teams for running successful process operations & experience of
developing procedures, service standards for business excellence. Possess excellent interpersonal, communication and organizational skills with proven abilities
in training & development, customer relationship management and planning.
PROFESSIONAL EXPERIENCE
WORK EXPERIENCE
Company ROYAL BANK OF SCOTLAND N.V.Profile Senior Officer Global Transaction ServicesDuration July’2014 – till date
Roles & Responsibilities
Remittance : Taking care of all cross border outward / inward remittance for our Corporate & Diplomatic
segment clients which includes A2 payments, Nostro funding, ODI, ECB, LRS etc To process inward and outward remittances ensuring all commission and charges are
properly accounted for. Handle all remittance investigations to ensure they are timely handled and resolved Check all dealing confirmations for correctness against details on dealing tickets Handle and support treasury settlements Coordinating with internal and external clients for cross border payments and liaisioning
with regulators for various approvals and seeking clarification. Ensure risk/error free transaction processing.
Regulatory :
Taking care of the RBI Reportings/Approvals for our corporate clients related to ECB, FDI, ODI, APR, FCGPR, FCTRS etc.
Monthly reportings pertaining to 15 CA/CB & R&D cess. prepearing reverts for the letter received from various Government bodies like IT Dept,
Customs, RBI etc.
Operations Management:
Attend and resolve issues & problems faced by clients within TAT & diligently follow the bank Time-Norm chart for processing the transactions to achieve high level of customer satisfaction.
Ensure the service standards are maintained for servicing of clients and help to develop & retain the brand of bank
Strictly follow & implement the bank’s security protocol, activities related to execution of financial transactions.
Client Relationship Management- Building and maintaining healthy business relations with major clients, ensuring customer
satisfactions; handling customer queries regarding Forex transactions,FEMA Guidelines Ensure timely execution of instructions received from clients and maintenance of their
accounts through liaising with the central processing team. Building and maintaining healthy business relations with high net worth and corporate
clients, ensuring high customer satisfaction matrix by achieving delivery & service quality norms.
Company CITIBANK N.A.Profile Customer Service Representative (Global Consumer Group)Duration Aug’2012 – July’2014
Roles & Responsibilities
Cash Management & Remittance Operations Management Client Relationship Management
Cash Management & Remittance Proficient to execute & monitor all the transactions related to receipt and payment of
cash, RTGS & NEFT, manager’s cheque & demand draft, stop payment of cheque, DD cancellation, demat slip issuance, FCY cheque collection, TTs, issuance of FCY DDs, Travellers’ cheques,.
Responsible for the heavy cash transaction & counterfeit notes reporting to RBI as per the requirement of RBI.
Coordinate with the team for the cash pick-up & delivery for corporate & retail clients. Check the adequate availability of cash at the branch & ATMs as well. Ensure to adherence of the KYC/AML (Know Your Customer/Anti Money Laundering) norms
as stipulated by RBI.
Operations Management
Manage the banking functions for saving and current account, bills collections, fixed and recurring deposits, cash management, remittances and FOREX transactions.
Responsible to adequate availability of MC/DD stock, numbered stationary, deposit & withdrawal slips & other important stationary need at branch.
Ensure to timely updating the notice board & display at branch, while receiving the circular of any changes from RBI.
Client Relationship Management Ensure timely execution of instructions received from clients and maintenance of their
accounts through liaising with the central processing team. Building and maintaining healthy business relations with high net worth and corporate
clients, ensuring high customer satisfaction matrix by achieving delivery & service quality norms.
Ensure the service standards are maintained for servicing of clients and help to develop & retain the brand of bank
Company HDFC BANK LTDDuration Apr’2011-Jun’2012
Designation Assistant Manager
I joined HDFC BANK LTD. as a Management Trainee and I was confirmed as Assistant Manager after successful completion of my tenure as trainee in the liabilities section, I used to take care of activities in Retail Branch Banking.
RESPONSIBILITIES:-
Responsible for handling financial transactions as per the policies and procedures of the bank(which includes taking care of cash and noncash transactions, foreign currency deposit and w/d, issuance/reload of forex cards, issuance of foreign currency DD, TC etc. helping in nostro reconciliation. possess sound knowledge of forex things.
Handle responsibilities of solving issues and respond to customer inquiries in an effective manner.
Perform the tasks of educating customers on operating channels like phone banking and Automated Teller Machines.
Handle responsibilities of identifying customer requirements to provide services that meet customer satisfaction.
Perform the tasks of supporting sales activities of the bank by participating in seminars, promotional campaigns, and product initiatives.
Supporting the bank sales team by identifying customer needs and then promoting current offers to them.
Cross-selling bank’s products and services.
BEYOND CURRICULUM
Winner “Trainee Of The Batch Award”, process training CFMC (Batch-34), IBM Daksh BPO Services Ltd, Gurgaon. (Dec’2007)
Second Runners up at MSM TALENT HUNT’2009 (Mr.MSM) held at Master School Of Management, Meerut. (25 Aug’2009)
Submitted and presented a paper on the topic Talent Management:- Strategies & Challenges in the National Seminar on “Reengineering HRM in Current Times” organized by ITS-Management & IT Institute, Ghaziabad. (3-4 Oct’2009)
Participated and successfully completed management development module for students (MDMS), AMAETHON- 2010, IIM-AHMEDABAD. (22-24 Jan’2010)
1st Runner up in Lucknow Regional Finals of AIMA- NSMQ’2010 (National student management quiz). (24
Feb’2010) & 4th position in Delhi National Finals of AIMA- NSMQ’2010 (National student management quiz).(5 Mar’2010)
Participated in AIMA- 7th National Competition for Management students (NCMS-2010),held at NDIM, New
Delhi. (2-3 sept’ 2010)
Winner business strategist on the topic “Financial Inclusion Through Innovative Business Model”
held at Master School Of Management, Meerut. (2 Dec’2010) Submitted and presented a paper on the topic LEARNING FROM DOWNTURN- ROLE OF
CENTRAL BANKING at NICOM’ 2011 organized by Institute Of Management Nirma University, Ahmedabad. ( 6-8Jan’2011)
Winner” Client Excellence Award December 2013 “, Citibank NA, Gurgaon. (Dec’2013)
ACADEMIA
P.G.D.M. (2009-11) from, Master School of Management, Meerut, Approved by AICTE & Recognized by Ministry of HRD.
Specialization: Finance (Major) & Marketing Management (Minor).
B.com (Accountancy Hons) from North Bengal University, WB in 2007. Class 12th from Army School Bengdubi, Darjeeling, WB, C.B.S.E Board in 2003. Class 10th from Army School Bengdubi, Darjeeling, WB, C.B.S.E Board in 2001. Diploma in information system management from NIIT, Siliguri, Darjeeling, WB, in
2006
IT Skills : well conservant with Ms Office, and HTML.
PERSONAL DOSSIER
Father’s Name :Anirudh Rai YadavDate Of Birth :6thApril’1986Sex :Male Nationality :Indian Marital Status :SinglePresent Address :C/OSandeepRaghav,S-592/C,SchoolBlock,Shakarpur,NewDelhi,110092Permanent Address :S/OAnirudhRaiYadav,vill+post:-ChailahaPararia,Dist:-
EastChamparan,Motihari,Bihar,845401Contact No. :+919852108589Linguistics Abilities :English,Hindi,Bengoli,NepaliPassport No : H5309453