Rakesh Patelrpatel0928@gmail.com

https://www.linkedin.com/in/rakeshrpatel

813-203-9842

SUMMARYSenior IT professional with comprehensive skillset suited to supporting the IT infrastructure: Desktop Support | Networking | Remote Support | Security Infrastructure| Customer Services.

Highly ambitious with desire to use a Desktop Engineering role to help improve the quality of service provided to the organization by supporting concise Service Level Agreements, participating in Continual Service Improvement, and using technical abilities to efficiently meet/exceed objectives.

Able to leverage technology for the need of the business to help reduce cost, improve services, increase productivity, and administer applications that support infrastructure growth, while eliminating risk.

PROFESSIONAL EXPERIENCE

Schwarz Supply Source, Morton Grove, IL ( company sold ) 6/2012-Present

Desktop Engineer \ Application Support Specialist ( Executives / VP / Owner Support ) Tier 2 support specialist for over 1200 users and C-Level Execs of two separate companies. This

includes onsite, in-person troubleshooting triage, as well as remote desktop assistance using a myriad of tools.

Support and administration of user software installation via Active Directory; as well as the installation of network devices (Canon Copiers- HP Multi-Functional Printers,) via Active Directory and SCCM 2007.

Support Top Level Executives VPN Client and Connections, resolving all connection or networking issues affecting the LAN and WAN.

Exchange Administration, creating shared mailboxes, distribution list, setting storage capacity for user mailbox size, and troubleshooting archive .pst files.

Supporting Top Level Executives VPN Client and Connections, resolving all connection or networking issues.

Provide support for network connectivity issues for 15 different remote offices throughout the USA & Canada. This includes documentation and escalation to network services.

Provide Support MAC, Apple iPhone, iPad, Blackberry, Android Phone and Android tablet. Provide Applications Training to end user and Clients.

ETA Cuisenaire / A.Daigger and Company, Vernon Hills, IL 11/2002 – 6/2012

Desktop Engineer ( Executives / VP / Owner Support ) Provide on-site and remote support for all computers and network related problems for six

separate companies, totaling 300 plus users, as well as a nation-wide off-site sales force. Including PC, Mac support, OS and software applications.

Manage the Procurement of all PCs, related hardware and software for the six business units. Manage the vendors and repair of all network, personal, and Zebra printers. Singled out to provide technical support company owners at their bequest. Support network engineers as needed to fill the gaps with the network support side of the IT

team. Assist Marketing and Legal with video production. Monitor and maintain servers, such as File, Print, and Application. Responsible for maintaining MS Active Directory including user IDs, groups, and exchange tasks. Support staff phone integration into company resources for I-Phone, I-Pad, Droid, and Blackberry. Configure client PCs / laptops for secure wireless connectivity including maintaining access

points for Mac address and WEP keys. Perform company-wide migrations of all PCs for Windows client family (Windows 95 through

Windows XP and now 7), AS400, Microsoft Office, Microsoft NAV and Lotus Notes. Support AS400 including AS400 wireless workstations, Zebra printers and manage user profiles.

Responsible for installation, maintenance, upgrades, and support for Windows, Outlook Exchange, Lotus Notes, Client Access AS400, McAfee, Symantec Antivirus, and all other applications.

Special Projects:o Conference rooms meeting support equipment. Tasked with the procurement and

implementation of projectors and network connections. Purchased and installed all equipment within budget.

o Implemented warehouse & production PC's. Took PCs from 6 to 100+ including printers for 7 mfg lines, 3 shipping lines, and 7 receiving areas.

o Indentified a new Help Desk application (Spiceworks). Presented to management for approval. Installed, tested and rolled out to production. Saved the company $5,000 in license fees over the previous application.

o Converted all users from Lotus Notes to Outlook.o Brought video to the company website.o Developed a method to recycle older PCs to less demanding applications. Thus saving

the company from purchasing over specified PCs for low level applications.o Rolled out a common Dell PC platform and OS to all company personnel. This reduced

application variations and enhanced the company's productivity due to commonality of applications. Also reduced Help Desk tickets.

o Upgraded all PC memory to maximize PC life in the field and improve worker productivity.o Microsoft ERP team member. Setup Conference Room Pilot center for PC and Laptop.

Yaskawa Electric America, Inc., Waukegan, IL 3/2000 – 3/2002

PC Support Specialist B

Provided first level support for the Help Desk. Analyzed, troubleshot, and repaired network/client hardware for 300+ onsite and remote users on

Dell Platforms, including laptops (Nec, Toshiba, IBM Think Pad), Windows 2000/98/95, ME, Lotus Notes, SAP, Vision 2000, Symantec Ghost 7.0, PAL, Secure remote software, PC Authorize, and other proprietary software.

Worked on projects as the subject matter expert to implement Novell and SAP from concept to completion.

Provided Applications Training to end user and Clients. Repaired and rebuilt Dell laptops, desktop PC motherboards, LCDs, and network cards. Instrumental in completing several projects, including Windows 2000 conversion and SAP rollout. Provided expertise and knowledge in multimedia software to complete many marketing projects

in-house, effectively saving the company over $150,000.

KNOWLEDGE OVERVIEW

Remote Support-Mobile: Apple Airbook, iPhone, iPad, Blackberry, Android Phone and Android tablet.

Applications: Microsoft Office, Active Directory, Outlook Exchange, Lotus Notes, AS400, Adobe

Acrobat, Oracle, Cisco-VPN, SCCM, SecureDoc, and other applications. Operating System: Windows Server, MS Exchange, Active Directory, Citrix XenApp 6.5, and

VMware, Novell Netware, and MS-DOS. IOS Networking: TCP/IP, DNS, Mobile Broadband, DOD, OSI. HP switches, wireless access points

and routers. Video Conferencing setup and configuration. Security: McAfee, Symantec Enterprise Protection, Microsoft Security Essentials, Sophos,

and Malwarebytes Anti-Malware & Internet Security

EDUCATION

ITT Technical Institute, Hoffman Estates, IL Bachelor of Science Degree in Electronics Engineering Technology

Microhard Technologies Inc, Oak Brook, IL Microsoft Certified System Engineer (M.C.S.E)

Comp TIA A + Certified.

Languages

English, Hindi, Gujarti