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RALPH JOSEPH 1084 New York Avenue Apartment D7, Brooklyn, New York 11203 (347) 639.5061
QUALIFICATIONS PROFILE
Versatile and methodical professional offering diversified experience across various areas encompassing office and operations administration, customer service, administrative and human resource functions, community involvement, and sales and account management. Seeking a challenging role to fully utilize and continuously hone skills acquired from previous work experience. Armed with solid ability to adapt to and function well within fast-changing environments utilizing prioritization and time management skills. Multilingual in English, Creole, and French.
FUNCTIONAL SKILLS WITH EXPERIENCE
CLERICAL AND OFFICE OPERATIONS Simplified work processes, such as managing inventory records, creating spreadsheets, and
developing presentations through proficiency with Microsoft Office Word, Excel, and PowerPoint. Observed strict adherence to standard procedures in administering cash transactions and bank
deposits. Prepared and submitted applications for debit and credit card processing approval. Exemplified keen attention to detail in sales monitoring and reporting, inventory control, and payroll
processing.CLIENT SERVICE AND RELATIONS Fostered long-term business relationships, while providing first-rate customer service to ensure client
loyalty and retention. Offered prompt response to all queries regarding product features and benefits. Guaranteed the delivery of excellent customer experience and timely resolutions of client-related
issues and complexities.CROSS-DISCIPLINARY COLLABORATION AND COMMUNICATION Created and delivered to comprehensive presentations to properly convey organizational mission and
objectives. Interfaced and negotiated with vendors toward the development of appropriate products. Presided over staff meetings to brief personnel regarding new merchandise. Worked collaboratively with manager on the execution of store reset, remodeling, relocation, and new
store openings.STAFF AND OPERATIONS MANAGEMENT Rendered keen oversight to the daily functions of staff, including preparation of work schedules and
delegation of workload. Partnered with the store manager in overseeing day-to-day operations to guarantee the delivery of
top-quality customer service, as well as to achieve organizational goals and objectives. Managed 15 to 20 employees, while establishing productive business relationships between staff and
management. Spearheaded and coordinated activities of diverse business areas associated with production, pricing,
sales, and distribution of products. Performed identification of staffing requirements; screening, hiring, and training new employees; and
management of human resource functions.COUNSELING AND ADVOCACY Provided one-on-one or group counseling and instruction to juveniles focused on enhancing their
ability to deal with problems, resolving behavioral issues, and improving relationship with family and the community.
Oversaw compliance with proper living standards and health habits by educating children in personal hygiene practices and observing emotional and physiological conditions to make necessary referral to mental health agencies.
Dealt with behavioral and legal issues, which involved participation in hearings to provide testimony and communicate custody arrangements.
Facilitated group counseling sessions which offered support and advocacy to children to overcome grief, stress, and chemical dependency.
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RALPH JOSEPH 1084 New York Avenue Apartment D7, Brooklyn, New York 11203 (347) 639.5061
PROFESSIONAL EXPERIENCE
FJC Security corporation Site Supervisor March 2015- Present
THE CITY OF NEW YORK – CHILDREN ADMINISTRATIVE SERVICES, NEW YORK, NYJUVENILE COUNSELOR JULY 2012– MARCH2015
RITE AID, BROOKLYN, NY ASSISTANT MANAGER SEPTEMBER 2010–JULY2012
APEX MERCHANT GROUP, NEW YORK, NY ACCOUNT MANAGER 2011–2012
WAL-MART, PLATTSBURGH, NYASSISTANT MANAGER 2008–2009
EDUCATION AND CREDENTIALS
BACHELOR OF ARTS IN POLITICAL SCIENCE, MINOR IN CRIMINAL JUSTICE: MAY 2010Plattsburgh State University of New York, Plattsburgh, NYCardiopulmonary Resuscitation (CPR) | First Aid | Safe Crisis Management
AWARD
EMPLOYEE OF THE YEAR – CompanyAWARD
Microsoft Office Word, Excel, and PowerPoint | Internet and Social Media Platforms
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